OpenScape Enterprise Express V9 Sales Information

OpenScape Enterprise Express V9
Sales Information
Unify PH PM
Issue:
1.1
Date:
09/02/2016
Status:
Released
Copyright Unify Software and Solutions GmbH & Co. KG 2016

Mies-van-der-Rohe-Strasse 6
80807 Munich
Germany
All rights reserved.

The information provided in this document contains merely general descriptions or characteristics of performance which in
case of actual use do not always apply as described or which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability
and technical specifications are subject to change without notice.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All
other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
Unify PH PM
Table of Contents
Product Description ..........................................................................................................3

1.1
1.1.1
1.1.2
1.1.3
1.1.4
1.1.5
1.2
1.2.1
1.2.2
1.2.3
1.2.4
1.3
1.4
1.4.1
1.5
1.6
1.6.1
1.7
1.7.1
1.7.2
1.7.3
1.7.4
1.7.5
1.7.6
1.7.7
1.8
1.9
1.10
1.10.1
Sales Information.............................................................................................................37
2.1
2.1.1
2.2
2.2.1
2.3
2.4
2.4.1
Client Information on Data Protection and Information Security................................................. 44
Training Concept .............................................................................................................45

5.1
Export-Regulations ........................................................................................................................... 43
Data Protection and Information Security .....................................................................44

4.1
Area of Application, Commencement of Marketing and Delivery ................................................ 37

Customer Information on Commencement of Marketing and Delivery............................................... 37
Sales Objectives and Target Groups .............................................................................................. 37
Target Group....................................................................................................................................... 38
Marketing Structure .......................................................................................................................... 39
Supporting Sales Information.......................................................................................................... 42
Supporting Sales Information on the Internet ..................................................................................... 42
Prices and Contract Processing.....................................................................................43

3.1
Overview .............................................................................................................................................. 3
Brief Product Overview ......................................................................................................................... 5
Connectivity and Compatible Products ................................................................................................. 8
Planned Languages ............................................................................................................................ 14
Country Availability.............................................................................................................................. 15
OpenScape Enterprise Express Capacities........................................................................................ 15
Description of Features .................................................................................................................... 17
General Telephony Features .............................................................................................................. 17
Unified Communication Features........................................................................................................ 19
Unified Messaging Features ............................................................................................................... 19
Contact Center Features..................................................................................................................... 20
Channel Partner Benefits ................................................................................................................. 21
Customer Benefits ............................................................................................................................ 22
Unique Selling Proposition (USP) ....................................................................................................... 22
Costumer Requirements and Functional Boundary Conditions.................................................. 22
Implementation and Networking Scenarios ................................................................................... 22
Configuration Overview....................................................................................................................... 25
Licensing............................................................................................................................................ 26
OpenScape Enterprise Express Base License Packages .................................................................. 26
OpenScape Enterprise Express Expansion License Packages ......................................................... 28
OpenScape Enterprise Express Option License Packages................................................................ 29
SWA Order Positions for OpenScape Enterprise Express ................................................................. 30
OpenScape Enterprise Express Demo/Evaluation Licenses.............................................................. 33
OpenScape Enterprise Express Upgrade Licenses ........................................................................... 34
OpenScape Enterprise Express License Usage................................................................................. 35
Migration ............................................................................................................................................ 36
Services.............................................................................................................................................. 36
Positioning in Relation to Products in the Unify Product Range................................................. 36
OpenScape Enterprise Express within the Unify Portfolio.................................................................. 36
Client Information on the Training Offer......................................................................................... 45
Appendix .......................................................................................................................... 46
6.1
6.1.1
6.1.2
6.1.3
Solution Up-Sell Options.................................................................................................................. 46

Survivability ......................................................................................................................................... 46
OpenScape Web Collaboration........................................................................................................... 47
OpenScape Desktop Videoconferencing ............................................................................................ 47
Sales Information
Page 1
09/02/2016
Unify PH PM
6.1.4
6.1.5
6.1.6
6.1.7
6.1.8
6.1.9
6.1.10
6.2
OpenScape UC OpenScape E/A- Cockpit....................................................................................... 48

Groupware Integration: OpenScape Fusion ....................................................................................... 48
Call Director SIP Services................................................................................................................... 48
OpenScape Fault Management .......................................................................................................... 48
OpenScape Accounting ...................................................................................................................... 48
OpenScape Session Border Controller (SBC) .................................................................................... 48
Up-Sell Summary Matrix ..................................................................................................................... 49
Abbreviations and Terms ................................................................................................................. 51
Version table:
Version Date
Author
Changes
0.1
July 2016
Derrick Richburg
Initial Draft
1.0
August 2016
Derrick Richburg
Released
1.1
September 2016
Derrick Richburg
Updates and corrections
Sales Information
Page 2
09/02/2016
Unify PH PM
1 Product Description
1.1
Overview
Targeted to address the needs of todays mid-sized enterprise (200-5000) market, OpenScape Enterprise
Express is an all-in-one Voice, Mobility and Unified Communications (UC) solution package that delivers best-inbreed applications that have the highest recognized business value. The OpenScape Enterprise Express has
been designed to make installation easy and maintenance simple. With its prepackaged suite of applications,
OpenScape Enterprise Express delivers operational and top line benefits to mid-sized companies.
OpenScape Enterprise Express integrates the following OpenScape Enterprise software applications:
OpenScape Voice - Central communication server
OpenScape UC - Unified Communications application
OpenScape Mobility - as a part of UC
OpenScape Xpressions - Unified Messaging
OpenScape Contact Center Enterprise - Enterprise-class contact center solution
OpenScape Common Management Platform - common management interface for core applications and
select network elements
OpenScape Deployment Service - IP endpoint management including Plug-and-Play, QoS parameters,

and security certificate distribution
OpenScape Contact Center Extensions Concierge - Convenient, user-friendly attendant console
Figure 1: OpenScape Enterprise Express - A complete business solution

OpenScape Enterprise Express answers the problem of Integration Complexity and the solution is built with
applications that will increase end-user and team performance!
OpenScape Enterprise Express delivers tangible cost savings to the mid-sized enterprise with pre-integrated
applications like Voice Conferencing, which eliminates the need for a costly, 3rd party, usage-based charging
solution. SIP Trunking provides the mid-sized enterprise with an alternative to PRI trunks, lowering the overall
cost of communications.
Sales Information
Page 3
09/02/2016
Unify PH PM
The integrated OpenScape Contact Center helps mid-sized enterprises drive customer satisfaction to higher
levels with first contact resolution, increased agent productivity and customer insight. This helps reduce the Total
Cost of Ownership and improves customer loyalty.
Figure 2: OpenScape Enterprise Express Packaging

Key aspects of the OpenScape Enterprise Express solution package include:
Robust and fully-featured voice application server.
Voice conferencing (such as ad-hoc, meet-me, and the ability to call out to participants automatically at
their preferred phone).
Voicemail that may be fully integrated into Unified Messaging, e.g. voice mails as email .WAV file
attachments.
An integrated, robust media server.
An embedded contact center application.
Virtualization based on VMWare hypervisor technology, allowing all core applications to coexist on a
single server.
Presence-enabled desktop, web, and mobile phone clients.
PC plug-ins to integrate popular groupware programs (e.g. Outlook, Notes) into OpenScapes Unified
Communications and Unified Messaging environment. This includes support for web conferencing.
Solution-wide administration via the OpenScape Common Management Platform (CMP) that includes
OpenScape User Management. Integrated element managers for the major components of the suite and
common services.
A range of SIP-based media gateways for interconnection with the PSTN.
Survivable remote branch offices which contain their own built-in SIP proxy.
An Integrated Analog Adaptor (as part of OpenScape Branch solutions) to interface with legacy devices
such as fax machines.
OpenScape Session Border Controller for secure SIP connections across IP networks.
A wide selection of VoIP SIP phone models plus a PC soft-phone client.
Extensive attention for security of the customers network via concepts such as platform port hardening,
secure protocols, password rules, certificates, firewalls, audit trails, and more.
Additionally an OpenScape Enterprise Express deployment can be further enhanced by adding complimentary
value-add applications and devices from the OpenScape Enterprise product portfolio.
Sales Information
Page 4
09/02/2016
Unify PH PM
1.1.1
Brief Product Overview
1.1.1.1
OpenScape Enterprise Express Core Applications
Figure 3 provides an overview of the core applications that are prepackaged and virtualized on to a VMWare
compatible hypervisor.
Figure 3: OpenScape Enterprise Express Core Applications

1.1.1.1.1
Central Communication Server - OpenScape Voice
A core element of the OpenScape Enterprise Express solution is the OpenScape Voice, a software-based
enterprise voice application providing a rich set of enterprise voice features for medium-to-large-size enterprises.
The SIP-based voice application was built from the ground up for data center-based deployments and use within
a virtualized architecture. The OpenScape Voice application is standards based and provides session
management for all communication within the network. OpenScape Voice allows for integration of additional
solution components such as phones, gateways, survivability appliances, etc.
OpenScape Voice provides a dynamic user license which allows for up to 5 devices to be connected.
OpenScape Media Server is installed together with OpenScape Voice to provide tones, announcements, musicon-hold, and audio conferencing.
1.1.1.1.2
Unified Communication and Conferencing - OpenScape UC
OpenScape UC offers a sophisticated set of unified communications functionalities which can be further extended
based on its open and highly flexible architecture. OpenScape UC provides tools for the effective structuring of
communication in the enterprise and improves the communication management for the end user. The control of
multiple devices, presence-based contact lists, rule-based communications management, instant messaging,
audio conferencing, and further options all help improve responsiveness within the enterprise, enhance
productivity, and speed up business processes.
Instant Messaging
Instant Messaging (IM) allows text messages to be sent to other OpenScape UC users who are currently online.
The availability of another OpenScape UC user via Instant Messaging is indicated in the contact list of both the
Web and Desktop Clients by an icon. Instant Messaging functionality is supported by the OpenFire server which
is an integrated part of the OpenScape Enterprise Express.
OpenScape UC Client Variants
OpenScape UC comes with a variety of clients, giving users choices and flexibility in how they want to
communicate. The following client variants are available for OpenScape Enterprise Express customers:
OpenScape Desktop Client - The OpenScape Desktop Client (ODC) - also known as the OpenScape
Desktop Client Enterprise Web Embedded Edition - is a Microsoft Windows-based client which gives
access to all UC functions and comes with an integrated (SIP-based) soft-phone providing voice and
point-to-point video calls with enterprise telephony features. Note: the ODC can be used without the softphone functionality.
With version 9, a new UC client is available with the following features:

o
Enhanced UI for OpenScape UC Desktop and Web Client with support of Named Device Lists
and Team features
OpenScape Fusion for Microsoft Office with optimized new look and feel - One client support for
Microsoft Office and Skype for Business (Lync) and vCard integration
Sales Information
Page 5
09/02/2016
Unify PH PM
Support for Windows 10, Skype for Business (Lync), Office 2016, Office 365 (incl. partial support
for Lync Online)
Soft reskinning of OpenScape Mobile App (presence icons)
OpenScape Mobile - MDM support on market leaders (MobileIron, 7P)
OpenScape UC Mobile - Support for Windows Phone 10
OpenScape Web Client - The OpenScape UC Web Client is a web-based interface that allows users to
customize their communications in accordance with their special needs. They can do this from anywhere
(e.g. from the office, at home, or when traveling) without having to install any special application on the
client PC.
OpenScape UC Mobile Client - The OpenScape UC Mobile Client enables users to manage their
communications via OpenScape UC from a mobile device. Users are provided with the essential features
that they already know from the other clients with the mobile client on their device.
o
Note: Licenses for the OpenScape Mobile Client (OSMO) are included in the OpenScape
Enterprise Express base and expansion packages. (See section 3.2 for additional details)
OpenScape Fusion clients - The OpenScape Fusion clients comprise software extensions for OpenScape
UC that enable integration of UC functionality into business applications such as Microsoft Outlook,
Microsoft Office Communication/Lync, and IBM Lotus Notes. All supported versions of OpenScape Fusion
are available with OpenScape Enterprise V9 without additional licensing.
OpenScape Voice Portal

All the main OpenScape UC functions can be used via the Voice Portal using any telephone. Commands are
entered via the keypad. This allows users to make changes to their settings in the OpenScape UC while traveling
(e.g. to change their presence status).
Team
With the Team feature, OpenScape UC users can be combined into single teams. The system administrator can
configure any teams and manage all of them. In addition to the system administrator, each individual OpenScape
UC user may be assigned to a new role called Team Administrator. Each Team Administrator can also create
and manage teams.
Each team member can:
See the telephone status of other members of the same team
Be notified about calls that arrive for other members of the same team
Accept calls that arrive for other members of the same team
See the call journals of the other members of the same team
Each user can individually specify for other team members whether calls and the call journal of a team member
are also displayed to other team members.
1.1.1.1.3
OpenScape Mobile (OSMO)
OpenScape Mobile (OSMO) includes feature-rich VoIP, extending the OpenScape One Number Service
functionality to your mobile device, as well as, allowing you to seamlessly move calls between your desk phone,
Wi-Fi, and cellular.
The licenses required for OpenScape Mobile users are included in the OpenScape Enterprise Express
base and expansion packages.
The OpenScape Mobile Client is available for Apple iOS and Android smart-phones and tablets.
The desk phone (e.g. OpenStage) associated to the OpenScape Mobile requires a dynamic user license
as usual, which is included in the OpenScape Enterprise Express base and expansion packages.
OpenScape Mobile implementation requires that the customers wireless network be VoIP compatible.
For access to the full UC capabilities using the OpenScape Mobile client, a Faade server must be
deployed as part of the network.
For access from outside the enterprise Wi-Fi network, a Session Border Controller must be deployed.
1.1.1.1.4
Unified Messaging - OpenScape Xpressions
OpenScape Xpressions allows the integration of voicemail into daily workflows. Every voicemail subscriber is
assigned a personal mailbox on the server, which can be accessed using any internal or external telephone.
OpenScape Xpressions voicemail and unified messaging provides:
A single centralized repository for all email, voice, and fax messages
Sales Information
Page 6
09/02/2016
Unify PH PM
A management interface for end-users via telephone or web
Send, receive, forward (comment), or delete voicemails via telephone and web interface
Access voicemails internally and externally via a PIN-code or from a trusted number without PIN
verification
Signaling of any mailbox changes via Message Waiting Indication (MWI)
Intuitive multi-media messaging blending and an integrated fax server
1.1.1.1.5
Contact Center - OpenScape Contact Center Enterprise
OpenScape Contact Center is an integrated multi-channel contact center solution for routing, tracking, and
handling contacts. The solution is ready-to-run; featuring group-based and skills-based routing for the mid-tolarge contact center.
The OpenScape Contact Center system provides an integrated set of features and tools that can be uses to
manage multiple channels of customer interaction in order to improve the efficiency of the contact center.
OpenScape Contact Center provides:
Visual tools for contact center management and reporting that enable managers and supervisors to
ensure productivity in the contact center.
An intuitive desktop for blended multimedia interaction handling that enables the contact center to
improve customer service and increase efficiency.
Unique multimedia presence and collaboration tools that enable extension of the contact center to experts
and decision makers across the enterprise, including remote locations.
Innovative and easy-to-use communication tools for all media that optimize user productivity.
Visual design tools for quick and easy creation of multimedia routing strategies and queue processing
workflows.
Whether the contact center is centralized or users are distributed across diverse locations, departments, or
functions, OpenScape Contact Center Enterprise is designed to help improve business operations and the
bottom-line. The number of Contact Center groups expands to a maximum of 25 in OpenScape Enterprise
Express V9.
1.1.1.1.6
OpenScape Contact Center Extensions (Concierge)
The OpenScape Contact Center Extensions Concierge solution provides Attendant Console functionality. The
Concierge server is integrated into the OpenScape Enterprise Express V9. Two attendant licenses are included in
the base package with a maximum of five supported. The Concierge client provides the following attendant
functionality:
Extensive information on incoming calls, such as call data display, user and telephone status, queries,
and availabilities.
Clear and convenient user interface with all important features and information available at a glance.
Efficiently search in an electronic phone-book with powerful and easy-to-use search features such as
keywords, locations, hierarchies, or a universal search term.
Statistical analysis of call volume and accessibility as a basis for effective personnel allocation.
Easy access to customer-specific information.
Full control of the entire call transfer procedure (no lost calls).
1.1.1.1.7
Management Solution - OpenScape Common Management Portal
The Common Management Platform (CMP) is a browser-based administration and configuration interface for the
OpenScape Enterprise Express communication solution. It presents a uniform interface for cross-application
system and user management applications (e.g. OpenScape User Management), system-specific configuration
programs (Element managers), and general services (e.g. Alarm Indicator and Backup & Restore). The
administrative rights for the Element Manager and the Management Applications are centrally administered and
can be made available via the workstation login (Single Sign-On) without further access codes.
1.1.1.1.8
User Management - OpenScape User Management
OpenScape User Management is designed to simplify user administration. It is a user centric application that
hides much of the complexity of resource assignment for users. It is template driven and speeds the configuration
of users as well as reduces operational errors. It uses predefined configurations (resource or user templates) that
simplify resource and application assignments for individual or multiple resources. In addition to manual input,
Sales Information
Page 7
09/02/2016
Unify PH PM
user data can be read from tables (CSV Import from the CDC Customer Data Collection tool) or customer LDAP
directory.
1.1.1.1.9
Device Management - OpenScape Deployment Service
The OpenScape Deployment Service management application offers customers and service employees an
integrated solution for providing Plug & Play administration for IP devices (IP Phones and IP Clients) in
OpenScape Enterprise Express networks. In provides handling of QoS parameters as well as distribution of
security certificates for IP devices.
1.1.1.1.10 System Configuration - OpenScape Customer Data Collection
Although it is not part of the OpenScape Enterprise Express core applications, the Web-based Customer Data
Collection (Web CDC) tool is the key to simplifying the configuration of the OSEE for the end-customer. Web CDC
allows Unify, its channel partners, and its customers to work together to plan and record all aspects of an
OpenScape Enterprise Express installation (including other Unify and select 3rd party network elements). The
Web CDC tool creates a record of the customer installation for future retrieval as needed (e.g. site upgrades,
etc.). The Web CDC tool is streamlined to accept information from the customer in an easy to understand format.
The Web CDC tool consists of a number of pages. Each page collects a different type of data. Some of the data is
used to create configuration files for installation or provisioning. Other data is collected for reference purposes
only. The Customer Data Collection tool is used for recording customer data such as:
Names & Extensions
Choice of feature profiles and phone options
Office codes & Routing information
The Web CDC tool makes configuration of OpenScape Enterprise Express deployments significantly easier by
producing configuration files that are used to provision the embedded OpenScape applications. Web CDC V1R1
supports V9 of the OpenScape Enterprise Express.
1.1.2
Connectivity and Compatible Products
While OpenScape Enterprise Express provides a core set of key applications, it is always part of a larger solution
landscape. OpenScape Enterprise Express offers two options for network connectivity:
TDM connectivity using a trunk media gateway (i.e. OpenScape Branch)
SIP Trunking connectivity to a SIP Service Provider using either the embedded SBC of OpenScape
Branch or OpenScape Session Border Controller.
Figure 4: OpenScape Enterprise Express High-Level Network Diagram

The most basic solution can include any of the following network elements:
1.1.2.1
Trunking and Remote Office Options - OpenScape Branch and OpenScape SBC
The OpenScape Branch is a Unify developed SIP-based Voice-over-IP appliance that empowers the branch
offices in an OpenScape Enterprise Express network by leveraging the benefits of an open architecture VoIP
Sales Information
Page 8
09/02/2016
Unify PH PM
enterprise environment. OpenScape Branch assures continued communications services to branch offices
providing a rich feature set at the branch office in the event of loss or degradation of service between the branch
office and the main office. In addition to survivability, all OpenScape Branch models include Proxy, Media Server,
Session Border Controller (SBC, and SIP Trunking functionalities.
There are also models, like the OpenScape Branch 50i and 500i, which support additional functionality (e.g.
Integrated Analog Adapter and PSTN Gateway).
By including the OpenScape Branch as part of an OpenScape Enterprise Express deployment, two options for
handing off calls to other telephony networks are possible. One option is through the use of PRI trunks, using the
OpenScape Branch 500i media gateway for connectivity to traditional PSTN. Two models are available; the DP4,
which provides four E1/T1 PRI interfaces, and the DP8, which offers eight E1/T1 PRI interfaces. The second
option is to use SIP Trunking services, using the OpenScape Branchs Session Border Controller capabilities.
Figure 5: OpenScape Branch 500i and 50i

Additionally, OpenScape Session Border Controller is available as an optional package for OpenScape Enterprise
Express V9. As with OpenScape Branchs embedded Session Border Controller, OpenScape SBC can be used
for SIP Trunking and remote worker access, but OpenScape Session Border Controller goes beyond these to
provide a full suite of SBC features including:
Media transcoding
Near-end and far-end NAT support
RTP/SRTP termination and mediation
Various security features (e.g. DDoS protection, topology hiding, intrusion detection and prevention, etc.)
1.1.2.2
IP Device Options - OpenStage SIP
The OpenStage SIP family is used in the OpenScape Enterprise Express solution as SIP-based hard-phones.
These stylish devices provide an intuitive and engaging communication experience, incorporating innovative
features. The OpenStage family is designed to be extremely user-friendly and to simplify feature implementation.
Sensorial interfaces based on advanced technology solutions (touch keys, embedded color LEDs, a volume
control Touch Slider, and Touch Guide navigator) as well as large, tilt-able, backlit, color graphical displays in TFT
technology to facilitate user interaction.
Soft-labeled (paperless phone) touch sensor keys can be easily programmed for specific phone functions,
line/feature access, or speed dial by name.
Fixed feature/function keys enable easy access to frequently used phone functions such as Drop/Release, Call
Forwarding, Speaker, and dedicated applications such as Phonebook, Call Log/History, and Answering Machine.
The following devices are available in the OpenStage Family:
1.1.2.2.1
OpenStage 15 / 15G
OpenStage 15 is a full-featured speakerphone with display and eight function keys equipped with LEDs. The base
OpenStage 15 model comes with an integrated Fast Ethernet micro-switch, while the OpenStage 15G comes with
an integrated Gigabit Ethernet micro-switch. Both variants of the OpenStage 15 come certified with the Blue
Angel eco-label.
Figure 6: OpenStage 15 Ice-blue and Lava

1.1.2.2.2
OpenStage 40 / 40G
OpenStage 40 is the mid-range model with freely programmable function keys, a large graphical display, and
LDAP support. Highly customizable for various workplace environments, OpenStage 40 is recommended for use
Sales Information
Page 9
09/02/2016
Unify PH PM
as an office phone (ideal for teams, call center staff, or desk sharing environments). The OpenStage 40 base
model comes with an integrated Fast Ethernet micro-switch, while the OpenStage 40G comes with an integrated
Gigabit Ethernet micro-switch.

1.1.2.2.3
OpenStage 60 / 60G
OpenStage 60 comes with a large, color graphical display and supports XML, an open and flexible platform for
phone applications. It offers top-notch functionality and innovations, combining a maximum of usability with a
clear, intuitive and sleek design, making this phone a great choice for boss-secretary environments and people
interacting with lots of other devices. OpenStage 60 comes with an integrated Fast Ethernet micro-switch,
OpenStage 60G comes with integrated Gigabit Ethernet micro-switch.

1.1.2.2.4
OpenStage Key Module 15
The Key Module 15 (available in ice-blue or lava to match your OpenStage phone) provides an additional 18
programmable keys, each with its own status LED. It can be connected to the OpenStage 15/15G or to the
OpenStage 40/40G. Key functions are labeled with paper strips.
Figure 9: OpenStage 15 with attached Key Module 15

1.1.2.2.5
OpenStage Key Module 40 / 60
The Key Module 40 and Key Module 60 can be delivered in a housing and LED color that matches the design of
the corresponding phone. Both feature 12 keys with status LEDs. The programmed function or number is shown
on a backlit, black-and-white graphical display, immediately adjacent to the function key.
Figure 10: OpenStage 60 with 2x Key Module 60 attached
1.1.2.3
Desk Phone IP
The OpenScape Desk Phone IP family is designed to improve user productivity by providing optimal conversation
quality through HD audio, customization, and application integration for high performance users; centralized
device management; and preprogrammed keys out-of-the-box for reduced service costs. The elegant ergonomic
design provides value-driven communications solutions and requires minimal space on the desk top.
1.1.2.3.1
Desk Phone IP 35G
The modern, space efficient and ergonomically designed OpenScape Desk Phone IP 35G delivers an intuitive,
user-friendly communications experience in a cost-effective endpoint. Complimented by energy efficiency and
crystal clear HD audio, the OpenScape Desk Phone IP 35G is best-in-class for value in desktop communication
(i.e. office and call center environments) providing a rich set of SIP business features.
Sales Information
Page 10
09/02/2016
Unify PH PM
Figure 11: OpenScape Desk Phone IP 35G

1.1.2.3.2
Desk Phone IP 55G
Designed for the mid-range and power user, these feature-rich, highly secure devices include expandable multiline capabilities and a customizable interface, making them ideal for high performance knowledge workers or
executive teams.
Figure 12: OpenScape Desk Phone IP 55G
1.1.2.4
Desk Phone CP
The new, OpenScape Desk Phone CP family of devices provides beautiful and exciting new endpoint options for
use with OpenScape Enterprise Express and the rest of the OpenScape ecosystem. The energy efficiency, HD
audio, and customization inherited from previous optiPoint and OpenStage devices now comes paired with a
simplified user interface (designed in cooperation with Frog Design), Bluetooth connectivity (including the ability to
act as an audio gateway for headsets, speakerphones, and hands-free units), and Near Field Communication
(NFC) for simplified free seating using your smartphone as a login passport. This use of NFC technology allows
the phone to lock and unlock using proximity detection. OpenScape Desk Phone CP also includes connectors for
Unify Circuit and Microsoft Exchange.
1.1.2.4.1
OpenScape Desk Phone CP200
Providing value while refusing to compromise on the features needed to make the most out of the OpenScape
ecosystem, the OpenScape Desk Phone CP200 acts as an easy entry into the cost savings and performance
benefits of VoIP technology. Fixed functional keys for hold, transfer, and conference take care of the most
common telephony tasks while 4 programmable keys allow flexibility to customize the CP200 to each users
needs. The keys are pre-programmed to conversations, people, forwarding, and redial out-of-the-box to allow
for reduced setup time and service costs. The OpenScape Desk Phone CP200 also supports AudioPresence,
our trademark for HD audio.
Figure 13: OpenScape Desk Phone CP200

1.1.2.4.2
The OpenScape Desk Phone CP400 is the mid-range phone for the professional user. The increase to 16
programmable keys and a tri-color status indicator provide even more flexibility and, if more programmable keys
are needed, the CP400 can support two additional key modules while staying within the bounds of its PoE Class 2
energy consumption. The paper labels help the CP400 meet the demand for programmable keys while
maintaining a low price point.
Sales Information
Page 11
09/02/2016
Unify PH PM

1.1.2.4.3
Designed for the collaborative workplace, the OpenScape Desk Phone CP600 supports advanced Bluetooth 4.1
technology including high-definition Bluetooth headsets, Bluetooth proximity features for automatic locking and
unlocking, as well as a built-in NFC chip to simplify pairing between the CP600 and your smartphone (or other
device). Support for Eddystone, the open, Bluetooth Low Energy (BLE) Beacon format from Google, is also
included. The CP600 follows a paperless design and relies on its large, TFT screen to provide key label, status,
and other information. The option to add up to 4 programmable key modules allows users to satisfy their craving
for programmable keys.
1.1.2.5
Analog Port
Analog adapters fulfill the requirement for analog ports in a SIP-based telephony environment. They provide an
interface for connectivity with legacy devices (e.g. analog phones, fax machines, analog door openers, etc.)
where a migration to SIP-based equipment is not planned or possible. The Transmission of analog modem data
via analog adapter is not in the scope of the project.
1.1.2.5.1
OpenScape Branch A024
24 port analog interface adapter
T38 fax support
SIP/TLS and SRTP-MIKEY/SDES support for signaling and payload encryption
Fully integrated in CMP
Secured (HTTPS) web based management
1.1.2.5.2
OpenScape Branch A048
T38 fax support
1.1.2.5.3
OpenScape Branch 50i A84
4 port analog interface adapter in addition to 8 FXO ports
T38 fax support
Sales Information
Page 12
09/02/2016
Unify PH PM
1.1.2.5.4
OpenScape Branch 50i D44
4 port analog interface adapter in addition to 4 BRI ports
T38 fax support
1.1.2.5.5
OpenScape Branch 50i DP14E / DP14T
4 port analog interface adapter in addition to one E1 or T1 PRI port (depending on model)
T38 fax support
1.1.2.5.6
OpenScape Branch 50i DP24
4 port analog interface adapter in addition to two E1/T1 PRI ports
T38 fax support
1.1.2.5.7
Mediatrix 4102
T38 fax support
PSTN bypass for emergency calls
1.1.2.5.8
Mediatrix C710
T38 fax support
1.1.2.5.9
Mediatrix C711
T38 fax support
1.1.2.5.10 Mediatrix 4116
T38 fax support
Sales Information
Page 13
09/02/2016
Unify PH PM
1.1.2.5.11 Mediatrix 4124
T38 fax support
1.1.2.5.12 Mediatrix LP24
T38 fax support
1.1.3
Planned Languages
The OpenScape Enterprise Express V9 includes support for English, German, Spanish, and Portuguese.
The OpenScape Media Server provides the country specific tones and announcements needed to support the
countries in which the product is introduced. As part of the software package, the ISO files for English, German,
Spanish, and Portuguese are made available.
Note that, while the OSEE software download provides the 4 base languages, any of the currently supported
OpenScape Voice languages can be supported by the OpenScape Enterprise Express. English is the OSEE
system default language and counts as one of the three languages which can be installed. To install other
languages, the system stager would follow the instructions in the OSEE staging guide, but would need to consult
the OSV IUG to determine the right language ISO to download from SWS and the language codes to use.
With respect to the 4 base languages, the following language codes are available for use:
1.1.3.1
Supported Languages for Announcement Texts of the Media Server for PBXs
Supported Languages for Announcement Texts of Media Server

ISO File
English
German
Spanish
Portuguese
Country
Language
Language Code
Australia
English (AU)
en_au
Great Britain
English (UK)
en_gb
India
English (India)
en_in
Philippines
English (Philippines)
en_ph
South Africa
English (ZA)
en_za
USA
English (US)
en_us
Germany
German
de_de
Austria
German
de_at
Argentina
Spanish (Argentina)
es_ar
Chile
Spanish (Chile)
es_cl
Ecuador
Spanish (Ecuador)
es_ec
Columbia
Spanish (Columbia)
es_co
Mexico
Spanish (Mexico)
es_mx
Peru
Spanish (Peru)
es_pe
Spain
Spanish (Spain)
es_es
Venezuela
Spanish (Venezuela)
es_ve
Portugal
Portuguese (Portugal)
pt_pt
Brazil
Portuguese (Brazil)
pt_br
For the OpenScape Enterprise Express V9, US English is installed by default.

Sales Information
Page 14
09/02/2016
Unify PH PM
1.1.3.2
Language Codes of the Supported TTS Languages

ISO File
Country
Language
Language Code
Great Britain
English (UK)
en_gb
USA
English (US)
en_us
German
Germany
German
de_de
Spanish
Spain
Spanish (Spain)
es_es
Portugal
pt_pt
Brazil
Portuguese (Brazil)
pt_br
English
Portuguese
1.1.3.3
Language Codes of the Supported Conferencing Languages

ISO File
Country
Language
Language Code
Great Britain
English (UK)
en_gb
USA
English (US)
en_us
German
Germany
German
de_de
Spanish
Spain
Spanish (Spain)
es_es
Portugal
pt_pt
Brazil
Portuguese (Brazil)
pt_br
English
Portuguese
1.1.3.4
OpenScape Xpressions Languages
For the Xpressions application included as part of the OSEE, the following languages are available:
English (UK)
English (US, default language)
German
Portuguese
Spanish
1.1.3.5
OpenScape Contact Center Languages
The OpenScape Contact Center client applications provide support for:
English
German
Portuguese
Spanish
The client applications must be run on a Windows operating system that is configured to use one of these
languages as the default system language.
1.1.4
Country Availability
The product is released for all countries where OpenScape Voice, OpenScape UC, OpenScape Xpressions, and
OpenScape Contact Center are all available for sale. For specific details please consult TopNet.
1.1.5
OpenScape Enterprise Express Capacities
1.1.5.1
OpenScape Voice / UC Capacities

Parameter
Sales Information
OpenScape Enterprise
Express V9
Page 15
OpenScape Enterprise
Express
09/02/2016
Unify PH PM
TCP Connections
5,000
32,768
TLS Sockets
5,000
50,000
Unique Keyset DNs
5,000
10,000
Average Keyset Line Appearances
Max. Simultaneous Line Appearances on keyset

phone
10
Business Groups
600
6,000
Numbering Plans
600
5,999
Total Trunks (SIP/SIP-Q) Standard PBX*
5,000
60,000
Total Trunks (SIP/SIP-Q) Tandem*
5,000
20,000
Total Trunks (SIP/SIP-Q)
5,000
20,000
Prefix Access Codes
18,000
35,000
Destination Code Table Entries
10,000
200,000
Destinations (2 routes per destination average)
27,000
54,000
Route Lists
27,000
54,000
Routing Areas
15,000
30,000
Classes of Service
15,000
30,000
Number of Hunt Groups
1,250
25,000
Hunt Group Size
200
2,048
Hunt Group Memberships per Subscriber
32
32
Number of Pickup Groups
1,000
10,000
Pickup Group Size
64
64
Pickup Group Memberships per Subscriber
Max. Station Controlled Conference Participants
16
16
Feature Profile per Subscriber
Simultaneous SIP-Q Calls (half calls)
5,000
20,000
Simultaneous SIP-Q Calls (tandem)
5,000
10,000
Simultaneous SIP-Q Calls (SIP + SIP-Q)
5,000
60,000
OpenScape Voice Users / OpenScape UC Users
5,000 Voice & UC users
5,000 Voice & UC users
1.1.5.2
10
E/A Cockpit
There is no hard limit to the number of E/A cockpit users however one E/A cockpit user (or its group) is the
equivalent of 10 UC users, thus reducing the overall user capacity of the OSEE system.
1.1.5.3
OpenScape Contact Center Capacities

Parameter
1.1.5.4
OpenScape Enterprise Express
Contact Center Agents
250
Contact Center Groups
25 (using group-based routing)
Contact Center Supervisors
25 (using group-based routing)
Contact Center Skills
15 (using skills-based routing)
OpenScape Xpressions Capacities

Used Codec for Voice and Fax:
o
The HW is sufficient even if we have 100% G.729 calls.
Codec for Fax (T.38 vs. clear-channel G.711) does not matter.
Sales Information
Page 16
09/02/2016
Unify PH PM
Uniform distribution of both the Voice and the Fax traffic over a normal eight hour working day:
o
Without upsell, Xpressions is in stand-alone mode (no Exchange/Notes integration)
Hard disk space per user

o
1.1.5.5
Standard assumptions - 45 second voice mails, 3 page faxes, one VM and one fax per user per
day on average.
Integration method: Single Message Store in Exchange or Notes, Dual Message Store or Integrated
Messaging
o
Standard assumptions with peak load factor of 3.
Average Voice message length and use-overhead / Average Fax message length:
o
Derived from load assumptions
OpenScape Media Server Capacities
Voice portal (DTMF-based): Max. 400 G.711 channels (RTP or RTCP)
Voice portal (ASR-based): Max. 50 G.711 channels (RTP or RTCP)
OpenScape Auto Attendant: Max. 1,000 G.711 channels (RTP or RTCP)
Customer-specific application: up to 1,000 G.711 channels (RTP or RTCP) depending on the application
Conference portal: Max. 1,000 G.711 channels (RTP or RTCP)

o
Max. 100 G.711 channels per conference room
Text-to-Speech (TTS): Max. 300 channels
720p video: Max. 8 channels
Notes:
One G.722 channel corresponds to 2 G.711 channels.
One G.729 channel corresponds to 2.4 G.711 channels.
With OSEE V9, the customer may choose to add 2 additional, external Media Servers in order to expand
these capacities.
1.2
Description of Features
This chapter gives an exhaustive list of all the features and functionalities which are in the scope of this offer. The
configuration effort and possible licenses involved with features not listed here are not part of the offer and will not
be realized.
1.2.1
General Telephony Features
The following features are server-based features provided by OpenScape Voice. Features are provisioned on a
per group level by applying feature profiles to groups of users. A feature profile is a set of subscriber features with
associated feature data which is collected during Data Collection and is applied to groups of subscribers with
access to the same features. Feature profiles are defined during Data Collection. A number of feature profiles
have been pre-defined for different use cases.
Notes:
Not all features can be enabled by using one of the available feature profiles. For enablement of a feature not
covered by one of the available profiles, the feature needs to be enabled via the Common Management Platform.
The Unify basic service offer includes installation services for only a specific number of users for specific features
(e.g. Executive/Assistant). These limitations are defined in the Unify Services Scope of Work document.
1.2.1.1
Call Forwarding
Call Forwarding - Busy
Call Forwarding - Dependable
Call Forwarding - Enhanced
Sales Information
Page 17
09/02/2016
Unify PH PM
Call Forwarding - No Replay
Call Forwarding - Remote Activation
Call Forwarding - Selective
Call Forwarding - Unconditional
Call Forwarding - Voice Mail (including CNFR and CFB)
1.2.1.2
Caller Identity
Calling Name Permanent Presentation
Calling Number Permanent Presentation
1.2.1.3
Manage Calls
Call Completion on No Reply
Call Completion on Busy Subscriber
Call Pickup Directed
Call Transfer
Display Enhanced Forwarded-Call Info
Do Not Disturb
Executive/Assistant (Standard)
Large Conference (Endpoint controlled Ad-hoc conferences)
Last Incoming Number Redial
Last Outgoing Number Redial
Line Keys
Music on Hold
Toll and Call Restriction
SIP Call Park to Server
Speed Dialing
BG Speed Dial
Silent Monitoring - Supervisor
Silent Monitoring - Agent
1.2.1.4
Media Services
Playback of tones and announcements
Playback of music-on-hold
Managing device-controlled audio conferences of OpenScape Voice (large conferencing)
Mixing of media streams for conference applications
Transcoding
Creation of DTMF tones to support CSTA-compatible applications of OpenScape Voice
In-band recognition of DTMF tones
Support for the following audio codecs:
1.2.1.5
G.711 A-Law
G.711 -Law
G.729
Billing Records
Call Detail Recording (CDR)
Sales Information
Page 18
09/02/2016
Unify PH PM
1.2.2
Unified Communication Features
1.2.2.1
Audio Conferencing
Ad-hoc conferencing, initiated through the UC Client
Conference rooms (scheduled or Meet-Me/Meet-You conferences)
Personal conference rooms (MeetNow! Conferences)
Moderated and open conferencing modes
Role-based conferencing floor controls
Note: Due to the specific version of the media server used, the OpenScape Enterprise Express cannot be
expanded beyond the 146 audio channels.
1.2.2.2
Instant Messaging
Point-to-point chat in single session
Multi-party chat in one session (chat conference, chat room)
Chat ma include emoticon icons
UC features (like place call, send email, etc.) available in chat windows
1.2.2.3
General UC Features
Advanced multi-level presence for user, media, and location
Call control, call management, and call monitoring
Server-based contact management
Server-based call journal
One Number Service
Preferred device management including device lists
Tell-Me-When - presence-driven notifications and auto-connect
Team management by user
Team functions to monitor and control calls and call journals of other team members
Rule-based communication management
Voice mail integration
Ad-hoc device handover
1.2.2.4
UC LDAP Directory Access
Server-side access from any UC client to any external LDAP directory
LDAP-based search feature
1.2.2.5
Client Options
Web-based client - OpenScape Web Client
Windows client - OpenScape Desktop Client
Mobile client - OpenScape Mobile Client
Fusion Clients - MS Outlook, Lotus Notes, MS MOC/Lync, etc.
Voice Portal (supports US English and German languages)
1.2.3
Unified Messaging Features
1.2.3.1
Voice Portal Features
Receiving, storing, forwarding, and deleting voice mail messages
Sales Information
Page 19
09/02/2016
Unify PH PM
Replying to voice mail messages and adding comments
Signaling of Mailbox - Status to Phone
Phone access to voice portal
Listen to and manage voice mails via voice portal
Different announcements for different redirection situations
1.2.3.2
OpenScape UC Integration
Display the list of voice mails in OpenScape UC clients
Listen to and manage voice mails via OpenScape UC client
UM web administration client access
Status information about new voice mail messages
1.2.3.3
Fax
Receive, Send, Forward (Comment), Delete Fax
Fax-Stationeries
Signaling of Mailbox - Status to Phone
Mailbox - Management via Rich-Client and Web-Interface
Web-Based Client for Messaging / Administration
1.2.3.4
Client Options
Web-based client for Messaging / Administration - OpenScape Xpressions Web Assistant
Integration into UC Client
1.2.4
Contact Center Features
1.2.4.1
Embedded Contact Center License Types
There are two license types available for the embedded Contact Center, Essential User and Multi-Channel User.
The functionality available with each license type is reflected below:
1.2.4.1.1
Essential User
User License
Agent Portal
Callback License
SDK RTM Client
1.2.4.1.2
Multi-Channel User
User License
Agent Portal
Callback License
SDK RTM Client
Email
Web Chat
1.2.4.2
Routing and Call Handling
Group-based routing with agents in single groups or multiple groups
Skills-based routing
Intelligent contact routing for voice contacts
Time of day/day of week schedules
Sales Information
Page 20
09/02/2016
Unify PH PM
Caller source/destination routing decisions
Easily customized graphical reports and real time views
Innovative productivity tools for administrators, supervisors, and agents
Easy-to-use management tools that validate contact routing strategies
Presence and collaboration with other business users to drive first Customer contact resolution
Supports SIP/IP-Telephony platforms and end user devices/clients
Screen pop-up provides call data such as ANI/DNIS and queue information
Multi Time Zone support
1.2.4.3
Agent Desktop Functionality
User States
Tear off toolbars moveable tear-off and park toolbars
Customizable views including compact mode
Broadcaster agents can use the Broadcaster to view real-time and statistical information about the state
of the contact center
Activity Log agents can use the Activity Log to view detailed information on the contacts they have
handled in the last 24 hours of logged-on time
Ongoing Activity Log agents can use the Ongoing Activity Log to view their deferred or externally
consulted e-mail messages
Speed List agents can use the Speed List to add frequently contacted users, for quick and easy dialing
or e-mailing. The speed list supports up to 100 entries for each agent.
Team List agents can use the Team List to select an OpenScape Contact Center user, to help you
handle a contact. The team list supports to 100 entries for each agent.
Auto-Logon/Logoff agents can use the Auto-Logon/Logoff window to configure which media types they
are automatically logged on to when the desktop is started, and whether they are automatically logged off
from the voice media when exiting the desktop
Contacts Waiting Indicator a visual indicator of contacts waiting in queue broken down by media type
that the agent is allowed to handle
Transfer to Voice Mail agents can transfer a call to voice mail directly
1.2.4.4
OpenScape Contact Center Manager
This application is the central point of administration for contact center administrators and managers with the
following elements:
Administration Center
Broadcast Center
Report Center
Design Center
Telephony Center
Note: The effort for individual report adjustments, setting of thresholds and broadcaster settings is not included
1.3
Channel Partner Benefits
For the Unify Channel Partner OS Enterprise Express offers a number of benefits.
A single all-in-one solution with pre-integrated applications reduces complexity, simplifies and speeds up
the deployment
Addresses the mid-market and extends up into the large enterprise market, 200 5,000 users
Licenses bundled in suites, significantly simplifying the ordering process
Sales Information
Page 21
09/02/2016
Unify PH PM
Time optimized staging and installation: Allows partners to transition customer to rich IP based
communications platform in days, not weeks
OpenScape Enterprise Express Specific Training: A modular curriculum tailored to the Enterprise Express
1.4
Customer Benefits
OpenScape Enterprise Express is designed as an all-in-one Voice, UC, Mobility, and Contact Center solution for
the mid-sized enterprise market (200 to 5000 users). It is built from the award winning OpenScape Enterprise
portfolio and streamlined for a quick installation allowing the mid-sized enterprise to transform their
communication environment quickly and efficiently.
Pre-integration and configuration of OpenScape applications reduces the overall complexity of integrating multiple
applications in order to gain the benefits of a complete enterprise solution. One of the biggest concerns for CIOs
today is starting a complex integration project where there is a great potential for cost overruns and delays - all
adding up to the expense of the project. OpenScape Enterprise Express solves the complexity of integrating all
these valuable applications.
OpenScape Enterprise Express delivers tangible cost savings to mid-sized enterprises with pre-packaged
applications, such as Voice Conferencing, which eliminates the need for costly 3rd party, usage-based charging
solutions. The unified communications capabilities available with the OpenScape Enterprise Express allow
enterprises to improve operational efficiencies as well as enhance productivity and team collaboration.
The professional grade Contact Center solution helps mid-sized enterprises drive customer satisfaction to higher
levels with first contact resolution, increased agent productivity, and customer insight. This helps reduce the TCO
and improves customer loyalty.
OpenScape Enterprise Express, with its pre-packaged Voice, UC Applications, Automatic Phone Configuration,
Media Server, and Common Management Portal (CMP), makes the mid-sized enterprise a tougher, more agile
competitor.
1.4.1
Unique Selling Proposition (USP)
OpenScape Enterprise Express is based on the Unify award-winning OpenScape Enterprise portfolio:
OpenScape Voice - Industry proven data center voice solution with lowest TCO
OpenScape UC - Conferencing, Instant Messaging & Presence allows for synchronizing people and
information to accelerate business
OpenScape Xpressions - Unified Messaging saves time, enhances productivity
OpenScape Contact Center - Professional Contact Center that maximizes first customer contact
resolution
OpenScape Contact Center Extensions - Concierge, Attendant Console
OpenScape Common Management Platform as a single unifying management platform for all applications
and network elements
1.5
Costumer Requirements and Functional Boundary Conditions
Sales of the OpenScape Enterprise Express require that the customers data network be Voice over IP (VoIP)
compatible. This must be confirmed by a network assessment or confirmation from the customer.
Also, for direct sales opportunities, a network assessment can be sold and performed before conclusion of the
contract to ensure the necessary bandwidth and product performance.
During the sales ordering process with the customer, a site planning guide is required to assist in the
configuration of the OpenScape Enterprise Express solution.
1.6
Implementation and Networking Scenarios
OpenScape Enterprise Express is designed to be deployed within an IT data center environment.
Sales Information
Page 22
09/02/2016
Unify PH PM
Figure 16: OpenScape Enterprise Express in the Data Center

OpenScape Enterprise Express provides the flexibility to fit into a number of different deployment scenarios. The
next four diagrams provide a few examples of the deployment options.
Figure 17: OpenScape Enterprise Express Network Deployment option - TDM Trunking: In this scenario, the
OpenScape Branch 500i is used to connect to the PSTN via traditional PRI interface.
Figure 17: OpenScape Enterprise Express Network Deployment option - TDM Trunking
Figure 18: OpenScape Enterprise Express Network Deployment option - TDM Trunking - with Voice Survivability
at Main Office for up to 1,000 lines: With Voice Survivability at Main Office - In this scenario an OS Branch
Sales Information
Page 23
09/02/2016
Unify PH PM
500/1000 is added to the solution in the main office to provide voices survivability in the event of a main office
failure. This voice survivability is an up-sell opportunity.
Figure 18: OpenScape Enterprise Express Network Deployment option - TDM Trunking - with Voice
Survivability at Main Office for up to 1,000 lines
In configurations of more than 1,000 users at the main site, an additional OSB 1000 can be installed to provide
survivability for all main-site users.
Figure 19: OpenScape Enterprise Express Network Deployment option - SIP Trunking: In this case OS SBC SIP
Trunking is used to connect to a SIP Service Provider for connectivity to the network.
Figure 19: OpenScape Enterprise Express Network Deployment option - SIP Trunking
Figure 20: OpenScape Enterprise Express Network Deployment option - SIP Trunking - Voice and Trunking
Survivability at Main Office: In this solution an OS Branch 500 / 1000 is added to the solution to provide voice
redundancy in the main office. Note, in this configuration the OS Branch can provide additional failover support for
SIP Trunking via VRRP.
Sales Information
Page 24
09/02/2016
Unify PH PM
Figure 20: OpenScape Enterprise Express Network Deployment option - SIP Trunking - Voice and
Trunking Survivability at Main Office
1.6.1
Configuration Overview
Configuring an OpenScape Enterprise Express is simple and straightforward. The system itself consists of a
hardware element and software.
Figure 21: Virtualized to Reduce Solution Footprint
1.6.1.1
Hardware Configuration Overview (Optional)
The purchase of hardware with the OpenScape Enterprise Express V9 software is optional. However, if the
acquisition of hardware from Unify is required, the hardware associated with the OpenScape Enterprise Express
Sales Information
Page 25
09/02/2016
Unify PH PM
is the Dell PowerEdge R630. The PowerEdge server configuration used is specifically tailored for the OpenScape
Enterprise Express and must be ordered through Unify.
The order position for the server is:
Figure 22: OpenScape Enterprise Express Hardware Platform Dell PowerEdge R630
Highlights of the PowerEdge R630 used for OpenScape Enterprise Express.
Housed within a rack-mountable enclosure, the Dell PowerEdge R630 server is equipped as follows:
Processor: Two Intel Xeon E5-2683 v3 processors
Memory: 16GB RDIMM, 2400MT/s, Dual Rank, x8 data rate
Storage: 1.2TB SAS 12Gb/s 10K 1/min 2.5 inch hot-plug HDD (Enclosures for up to 8, 2.5 inch drives)
Disk Controller: PERC H730 Integrated RAID Controller, 1GB Cache
Ethernet Interfaces: Broadcom 5720 4 port 1GbE
Remote Management: iDRAC8 Enterprise with Dell Remote Access Controller
Power Supplies: Dual, hot-plug, redundant power supplies (1+1), 750W
The VMware ESXi 5.5 U3 Embedded Image on Flash Media
1.7
Licensing
The licenses associated with the software for the OpenScape Enterprise Express is packaged into several base
package, expansion package, and SWA ordering positions. The specifics of the various packages are detailed in
the sections below; evaluation and demo packages are also included here. Note that separate ordering positions
are provided for each base package with and without hardware.
1.7.1
OpenScape Enterprise Express Base License Packages
1.7.1.1
OSEE V9 Standard Base License Package
Order Position: L30280-D622-J700 / BDJ700

The OpenScape Enterprise Express Standard Base License Package includes all necessary base licenses for the
OpenScape Voice, UC Applications, OpenScape Contact Center, Xpressions, Deployment Services, OS Contact
Center Extensions Concierge and Common Management Platform applications as required for an initial OSEE
installation. In addition this OSEE Standard base license package includes license to provide Voice, UC, and
Unified messaging capabilities for up to 200 users. Also included as part of the base package are 50 audio
conference licenses as well as licenses for up to 50 contact center agent and 25 manager licenses.
A single OpenScape Enterprise Express can be expanded up to a maximum of 5,000 users by ordering the
appropriate OpenScape Enterprise Express Expansion license packages.
1.7.1.2
OSEE V9 Standard Base License Package w/o Contact Center

The OpenScape Enterprise Express Standard Base License Package w/o CC is appropriate when a contact
center is not required or when an off-board contact center provides a better solution. This package includes all
necessary base licenses for the OpenScape Voice, UC Applications, Xpressions, Deployment Services, OS
Contact Center Extensions Concierge and Common Management Platform applications as required for an initial
OSEE installation. In addition this OSEE Standard base license package includes licenses to provide Voice, UC,
and Unified messaging capabilities for up to 200 users. Also included as part of the base package are 50 audio
conference licenses.
Sales Information
Page 26
09/02/2016
Unify PH PM
1.7.1.3
OSEE V9 Small Base License Package

The OpenScape Enterprise Express Small Base License Package includes all necessary base licenses for the
Center Extensions - Concierge and Common Management Platform applications as required for an initial OSEE
installation. In addition the OSEE Small base license package includes the licenses necessary to provide Voice,
UC, and Unified messaging capabilities for up to 25 users. Also included as part of the base package are 50
audio conference licenses as well as licenses for up to 10 contact center agent and 1 manager licenses.
If growth beyond the initial 25 users is required, the OpenScape Enterprise Express can be further expanded
using the appropriate OpenScape Enterprise Express Expansion License Package.
1.7.1.4
OSEE V9 Small Base License Package w/o Contact Center

The OpenScape Enterprise Express Small Base License Package w/o CC is appropriate when a contact center is
not required or when an off-board contact center provides a better solution. This package includes all necessary
base licenses for the OpenScape Voice, UC Applications, Xpressions, Deployment Services, OS Contact Center
Extensions - Concierge and Common Management Platform applications as required for an initial OSEE
audio conference licenses.
using the appropriate OpenScape Enterprise Express Expansion License Packages.
1.7.1.5
OSEE V9 Standard Base License Package SW only

The OpenScape Enterprise Express Standard Base License Package includes all necessary base licenses for the
Center Extensions Concierge and Common Management Platform applications as required for an initial OSEE
installation. In addition this OSEE Standard base license package includes license to provide Voice, UC, and
Unified messaging capabilities for up to 200 users. Also included as part of the base package are 50 audio
conference licenses as well as licenses for up to 50 contact center agent and 25 manager licenses.
Does not include the required MS Windows OS!
1.7.1.6
OSEE V9 Standard Base License Package SW only & w/o Contact Center

The OpenScape Enterprise Express Standard Base License Package w/o CC is appropriate when a contact
center is not required or when an off-board contact center provides a better solution. This package includes all
necessary base licenses for the OpenScape Voice, UC Applications, Xpressions, Deployment Services, OS
Contact Center Extensions Concierge and Common Management Platform applications as required for an initial
OSEE installation. In addition this OSEE Standard base license package includes licenses to provide Voice, UC,
and Unified messaging capabilities for up to 200 users. Also included as part of the base package are 50 audio
conference licenses.
Does not include the required MS Windows OS!
1.7.1.7
OSEE V9 Small Base License Package SW only

The OpenScape Enterprise Express Small Base License Package includes all necessary base licenses for the
Center Extensions - Concierge and Common Management Platform applications as required for an initial OSEE
Sales Information
Page 27
09/02/2016
Unify PH PM
audio conference licenses as well as licenses for up to 10 contact center agent and 1 manager licenses.
using the appropriate OpenScape Enterprise Express Expansion License Package.
Does not include the required MS windows OS!
1.7.1.8
OSEE V9 Small Base License Package SW only & w/o Contact Center

The OpenScape Enterprise Express Small Base License Package w/o CC is appropriate when a contact center is
not required or when an off-board contact center provides a better solution. This package includes all necessary
base licenses for the OpenScape Voice, UC Applications, Xpressions, Deployment Services, OS Contact Center
Extensions - Concierge and Common Management Platform applications as required for an initial OSEE
audio conference licenses.
using the appropriate OpenScape Enterprise Express Expansion License Packages.
Does not include the required MS windows OS!
1.7.2
OpenScape Enterprise Express Expansion License Packages
1.7.2.1
OSEE V9 Standard Expansion Package

The OpenScape Enterprise Express Standard Expansion Package allows for growth of an OpenScape Enterprise
Express deployment. Each Standard Expansion Package provides the necessary licenses to provide Voice, UC,
and Unified Messaging capabilities for an additional 5 users. Also included as part of the Collaboration Expansion
Package are 1 additional audio conference licenses.
Regardless of the type of expansion packages ordered the maximum number of supported Voice, UC and UM
users remains at 5000.
1.7.2.2
OSEE V9 Voice/UM Expansion Package

The OpenScape Enterprise Express Voice/UM Expansion Package allows for the growth, in increments of 5 the
number of Voice and Xpressions UM users on an OpenScape Enterprise Express system. Regardless of the type
of expansion packages ordered the maximum number of supported Voice & UM users remains at 5,000.
1.7.2.3
OSEE V9 Enhanced Voice User Expansion Package

The OpenScape Enterprise Express Enhanced Voice User Expansion Package allows for the growth, in
increments of 5 the number of Voice users on an OpenScape Enterprise Express system. Regardless of the type
of expansion packages ordered the maximum number of supported Voice users remains at 5,000.
1.7.2.4
OSEE V9 UC User Expansion Package

The OpenScape Enterprise Express UC User Expansion Package allows for the growth, in increments of 5 UC
users, the number of UC users on an OpenScape Enterprise Express Small system. Regardless of the type of
expansion packages ordered the maximum number of supported UC users remains at 5,000.
1.7.2.5
OSEE V9 UM (Xpressions) User Expansion Package

The OpenScape Enterprise Express UM (Xpressions) User Expansion Package allows for the growth, in
increments of 5 users, the number of UM users on an OpenScape Enterprise Express system. Regardless of the
Sales Information
Page 28
09/02/2016
Unify PH PM
type of expansion packages ordered the maximum number of supported Unified Messaging users remains at
5000.
1.7.2.6
OSEE V9 Agent Growth for Small Base Package

The OpenScape Enterprise Express Agent Growth for Small Base Package allows for the growth, in increments
of 2 agents, the number of contact center agents on an OpenScape Enterprise Express system.
The maximum number of Contact Center Agents on an OpenScape Express deployment remains at 250 total
agents.
1.7.2.7
OSEE V9 Basic Voice User Expansion Package

The OpenScape Enterprise Express Basic Voice User Expansion Package allows for the growth, in increments of
5 the number of Voice users on an OpenScape Enterprise Express system. The scope of the OSEE Basic Voice
User Expansion Package is similar to the OSEE Enhanced Voice User Expansion Package but without licenses
for some features. Regardless of the type of expansion packages ordered the maximum number of supported
Voice users remains at 5,000.
OSEE V9 UM (Xpressions) User Expansion Package
OSEE V9 Voice User Expansion Package
OSEE V9 Standard Expansion Package
BDJ710
BDJ711
BDJ712
BDJ713
BDJ714
BDJ715
BDJ716
OSV V9 Dynamic User License
10
10
OSV V9 Client Access User

License
10
OSV V9 Mobile User License
DLS Basic User License
CMP UM User License
OSB Registered Line License
Xpressions UM User License
UC User license
UC Audio Conf. Channel License
MPEG-LA H.264 Royalty
15
15
15
5
5
5
5
OSCC Essential User License
OSCC Multi-Channel User License
1.7.3
OpenScape Enterprise Express Option License Packages
1.7.3.1
OSEE V9 Voice Redundancy Option Package

The OSEE V9 Voice Redundancy option allows for the voice application of the OSEE to be deployed in a duplex
configuration. This package allow the voice application to operate in an active-active fully redundant mode such
that in the unlikely event of a failure of one node the remaining node will allow voice calls into and out of the
system to continue.
Sales Information
Page 29
09/02/2016
Unify PH PM
1.7.3.2
OSEE V9 Centralized SBC Option Package

The OpenScape Enterprise Express V9 Centralized SBC Option Package provides for deployment of a
centralized SBC as part of an OSEE deployment. The centralized SBC can be used for Remote Access, OSMO
and SBC trunking.
1.7.4
SWA Order Positions for OpenScape Enterprise Express
1.7.4.1
OSC SWA for OSEE V9 Mid-Market Base License Package (when ordering HW from Unify)
One-year SWA Order Position: L30220-S632-M160 / ASM160

Three-year SWA Order Position: L30220-S632-N160 / ASN160
This item allows upgrading the licenses included in the OSEE V9 Mid-Market Base License Package, and covers
all core products and user licenses in this package.
A customer is invoiced at the start of the SWA contract and yearly in advance for the duration of the contract
based on the number of installed licenses. A customer may skip one major release version upgrade, but not two.
Installation costs and any necessary hardware or infrastructure upgrade costs are NOT covered in the SWA
program
1.7.4.2
OSC SWA for OSEE V9 Mid-Market Base License Package (software only)

This item allows upgrading the licenses included in the OSEE V9 Mid-Market Base License Package, and covers
all core products and user licenses in this package.
program.
1.7.4.3
OSC SWA for OSEE V9 Mid-Market License Package without CC (when ordering HW from
Unify)

This item allows upgrading the licenses included in the OSEE V9 Mid-Market (without Contact Center) Base
License Package, and covers all core products and user licenses in this package.
program.
1.7.4.4
OSC SWA for OSEE V9 Mid-Market Base License Package w/o CC (software only)

This item allows upgrading the licenses included in the OSEE V9 Mid-Market (without Contact Center) Base
License Package, and covers all core products and user licenses in this package.
program.
1.7.4.5
OSC SWA for OSEE V9 Small Base License Package (when ordering HW from Unify)
Sales Information
Page 30
09/02/2016
Unify PH PM

This item allows upgrading the licenses included in the OSEE V9 Small Base License Package, and covers all
core products and user licenses in this package.
program.
1.7.4.6
OSC SWA for OSEE V9 Small Base License Package (software only)

This item allows upgrading the licenses included in the OSEE V9 Small Base License Package, and covers all
core products and user licenses in this package.
program.
1.7.4.7
OSC SWA for OSEE V9 Small Base License Package w/o CC (when ordering HW from
Unify)

This item allows upgrading the licenses included in the OSEE V9 Small Base (without Contact Center) License
Package, and covers all core products and user licenses in this package.
program.
1.7.4.8
OSC SWA for OSEE V9 Small Base License Package w/o CC (software only)

This item allows upgrading the licenses included in the OSEE V9 Small Base (without Contact Center) License
Package, and covers all core products and user licenses in this package.
program.
1.7.4.9
OSC SWA for OSEE V9 Collaboration Expansion License Package (per Expansion Package)

This item allows upgrading the collaboration expansion package licenses. This item must be ordered for each
collaboration expansion package.
The Software Assurance position of the OpenScape Enterprise Express Collaboration Expansion License
Package covers all user licenses included within the Collaboration Expansion Package.
(default 36 months; minimum 24 months which automatically extends to 36 months unless terminated 3 months
prior) based on the number of installed licenses. A customer may skip one major release version upgrade, but not
two. Installation costs and any necessary hardware or infrastructure upgrade costs are NOT covered in the SWA
program.
Sales Information
Page 31
09/02/2016
Unify PH PM
1.7.4.10 OSC SWA for OSEE V9 Voice/UM Expansion License Package (per Expansion Package)
This item allows upgrading the Voice/UM expansion package licenses. This item must be ordered for each
Voice/UM expansion package.
The Software Assurance position of the OpenScape Enterprise Express Voice/UM Expansion License Package
covers all user licenses included within the Voice/UM Expansion Package.
program.
1.7.4.11 OSC SWA for OSEE V9 Enhanced Voice User Expansion License Package (per Expansion
Package)
This item allows upgrading the enhanced voice user expansion package licenses. This item must be ordered for
each enhanced voice user expansion package.
The Software Assurance position of the OpenScape Enterprise Express Enhanced Voice User Expansion License
Package covers all user licenses included within the Enhanced Voice User Expansion Package.
program.
1.7.4.12 OSC SWA for OSEE V9 UC User Expansion License Package (per Expansion Package)
This item allows upgrading the UC user expansion package licenses. This item must be ordered for each UC user
expansion package.
The Software Assurance position of the OpenScape Enterprise Express UC User Expansion License Package
covers all user licenses included within the UC User Expansion Package.
program.
1.7.4.13 OSC SWA for OSEE V9 UM (Xpr) Expansion License Package (per Expansion Package)
This item allows upgrading the UM (Xpr) expansion package licenses. This item must be ordered for each UM
(Xpr) expansion package.
The Software Assurance position of the OpenScape Enterprise Express UM (Xpr) Expansion License Package
covers all user licenses included within the UM (Xpr) Expansion Package.
program.
Sales Information
Page 32
09/02/2016
Unify PH PM
1.7.4.14 OSC SWA for OSEE V9 Agent Growth Expansion License Package (per Expansion
Package)
This item allows upgrading the Agent Growth expansion package licenses. This item must be ordered for each
Agent Growth expansion package.
The Software Assurance position of the OpenScape Enterprise Express Agent Growth Expansion License
Package covers all user licenses included within the Agent Growth Expansion Package.
program.
1.7.4.15 OSC SWA for OSEE V9 Basic Voice User Expansion License Package (per Expansion
Package)
This item allows upgrading the Basic Voice User expansion package licenses. This item must be ordered for each
Basic Voice User expansion package.
The Software Assurance position of the OpenScape Enterprise Express Basic Voice User Expansion License
Package covers all user licenses included within the Basic Voice User Expansion Package.
program.
1.7.5
OpenScape Enterprise Express Demo/Evaluation Licenses
1.7.5.1
OpenScape Enterprise Express V9 Demo License (when ordering HW from Unify)
Order Position: L30280-D622-J708 (BDJ708)

This package is for an OSEE V9 demo system. The scope of the licenses is roughly equivalent to the OSEE
small base with some reduced functionality. This package includes the license for Windows Server 2012 and can
only be sold with hardware.
1.7.5.2
OpenScape Enterprise Express V9 Demo License (software only)

This package is for an OSEE V9 demo system. The scope of the licenses is roughly equivalent to the OSEE
small base with some reduced functionality.
1.7.5.3
OpenScape Enterprise Express V9 Evaluation License (when ordering HW from Unify)

This package is for an OSEE V9 evaluation system. The scope of the licenses is roughly equivalent to one-half
(100 users) of the OSEE Standard base package. This package includes the license for Windows Server 2012
and can only be sold with hardware.
1.7.5.4
OpenScape Enterprise Express V9 Evaluation License (software only)

This package is for an OSEE V9 evaluation system. The scope of the licenses is roughly equivalent to one-half
(100 users) of the OSEE Standard base package.
Sales Information
Page 33
09/02/2016
Unify PH PM
1.7.6
OpenScape Enterprise Express Upgrade Licenses
In addition to the upgrade packages/order positions listed below, a Method of Procedure (MOP) is provided for
upgrading an OpenScape Enterprise system from V7 or V8 to V9. Upgrade of an existing V7/V8 OSEE to V9 is
allowed. If the system being upgraded is running on the IBM x3550 platform the number of users cannot be
expanded beyond the original stated limit of 1,000 for V7 or 2,000 for V8. If the system is running in a virtual
environment, the number of users can be expanded as long as the required computing resources necessary to
support the total number of users are made available.
1.7.6.1
Upgrade from OSEE V7 to OSEE V9
1.7.6.1.1
OSEE V9 Base License Package Upgrade from V7
Order Position: L30280-D622-J721 / (BDJ721)

This item allows upgrading the OSEE V7 Base Package to V9.
1.7.6.1.2
OSEE V9 Small Base License Package Upgrade from V7

This item allows upgrading the OSEE V7 Small Base Package to V9.
1.7.6.1.3
OSEE V9 Standard Expansion Package Upgrade from V7

This item allows upgrading the OSEE V7 Standard Expansion Package to V9. One upgrade package is required
per standard expansion package present in the V7 system.
1.7.6.1.4
OSEE V9 Voice/UM Expansion Package Upgrade from V7

This item allows upgrading the OSEE V7 Voice/UM Expansion Package to V9. One upgrade package is required
per Voice/UM expansion package present in the V7 system.
1.7.6.1.5
OSEE V9 UC User Expansion Package Upgrade from V7

This item allows upgrading the OSEE V7 UC User Expansion Package to V9. One upgrade package is required
per UC user expansion package present in the V7 system.
1.7.6.1.6
OSEE V9 OSCC Agent Growth for Small Base Package Upgrade from V7

This item allows upgrading the OSEE V7 OSCC Agent Growth Package for Small Base to V9. One upgrade
package is required per OSCC agent growth expansion package present in the V7 system.
1.7.6.2
Upgrade from OSEE V8 to OSEE V9
1.7.6.2.1
OSEE V9 Standard Base License Package Upgrade from V8

This item allows upgrading the OSEE V8 Base Package to V9.
1.7.6.2.2
OSEE V9 Standard Base License Package w/o CC Upgrade from V8

This item allows upgrading the OSEE V8 Base Package to V9 without Contact Center.
1.7.6.2.3
OSEE V9 Small Base License Package Upgrade from V8

This item allows upgrading the OSEE V8 Small Base Package to V9.
1.7.6.2.4
OSEE V9 Small Base License Package w/o CC Upgrade from V8

This item allows upgrading the OSEE V8 Small Base Package to V9 without Contact Center.
1.7.6.2.5
OSEE V9 Standard Base License Package SW only Upgrade from V8

This item allows upgrading the OSEE V8 Base Package to V9 (Software only).
Sales Information
Page 34
09/02/2016
Unify PH PM
1.7.6.2.6
OSEE V9 Standard Base License Package SW only & w/o CC Upgrade from V8

This item allows upgrading the OSEE V8 Base Package to V9 without Contact Center (Software only).
1.7.6.2.7
OSEE V9 Small Base License Package SW only Upgrade from V8

This item allows upgrading the OSEE V8 Small Base Package to V9 (Software only).
1.7.6.2.8
OSEE V9 Small Base License Package SW only & w/o CC Upgrade from V8

This item allows upgrading the OSEE V8 Small Base Package to V9 without Contact Center (Software only).
1.7.6.2.9
OSEE V9 Standard Expansion Package Upgrade from V8

This item allows upgrading the OSEE V8 Standard Expansion Package to V9. One upgrade package is required
per standard expansion package present in the V8 system.
1.7.6.2.10 OSEE V9 Voice/UM Expansion Package Upgrade from V8
This item allows upgrading the OSEE V8 Voice/UM Expansion Package to V9. One upgrade package is required
per Voice/UM expansion package present in the V8 system.
1.7.6.2.11 OSEE V9 Voice User Expansion Package Upgrade from V8
This item allows upgrading the OSEE V8 Voice User Expansion Package to V9. One upgrade package is required
per voice user expansion package present in the V8 system.
1.7.6.2.12 OSEE V9 UC User Expansion Package Upgrade from V8
This item allows upgrading the OSEE V8 UC User Expansion Package to V9. One upgrade package is required
per UC User expansion package present in the V8 system.
1.7.6.2.13 OSEE V9 Agent Growth for Small Base Package Upgrade from V8
This item allows upgrading the OSEE V8 Agent Growth for Small Base Package to V9. One upgrade package is
required per agent growth expansion package present in the V8 system.
1.7.6.2.14 OSEE V9 Basic Voice User Expansion Package Upgrade from V8
This item allows upgrading the OSEE V8 Basic Voice User Expansion Package to V9. One upgrade package is
required per basic voice user expansion package present in the V8 system.
1.7.7
OpenScape Enterprise Express License Usage
Device/Client
Include/Upsell
Registers
through Front
End
Registers
through
Faade Server
Registers
directly with
OSV
UC/Client
Application
licenses
required
OSV Licenses required

when Client is used w/o a
desk phone
OSV Licenses required

when Client AND a desk
phone are used
Desk phone registered

directly to OSV on the
customer LAN
Included
See below for

UC access
1 Dynamic User License b/c

Client registers with OSV
using DN
1 Dynamic User license per

unique DN (no license
consumption for line
appearances or phantoms)
OpenScape Desktop
Client (ODC) PE
Upsell

using a DN
1 ODC PE License
1 Dynamic User License for

the desk phone
+1 Dynamic User License
b/c Client registers with
OSV using a separate DN?
1 ODC PE License
OpenScape Desktop
Client (ODC) WE
Included but
requires PS&S
for rollout to
desktops

using a DN
Included
if no ONS device registered,

then probably none
OpenScape UC
Application Web Client
Sales Information
Page 35
1 Dynamic User license for

the desk phone
b/c Client registers with
OSV using a separate DN?
the desk phone
09/02/2016
Unify PH PM
OpenScape UC
Mobile Client
Included
Y (for UC
functions)
N/A
OpenScape Mobile
Client (OSMO)
Included
Y (for UC
functions)
Y (for Voice
functions)
1 OSMO License
1 Dynamic User license b/c

using a DN
Fusion for (any) (same

as ODC WE)
1.8
Included but
requires PS&S
for rollout to
desktops

the desk phone
1 OSMO License for the
Client
the desk phone
the desk phone
b/c the Client registers with
OSV using a separate DN
Migration
OpenScape Enterprise Express V9 does not require customers to upgrade to the Dell PowerEdge R630 server.
Existing Lenovo hardware can continue to be used. However, the expansion of the system to 5000 users or the
addition of a second voice node is not possible with the old, Lenovo hardware. Customers that wish to expand to
5000 users or add a second voice node will need to upgrade to the Dell PowerEdge R630 in order to make use of
these expanded capabilities. Customers that choose to stay with the old, Lenovo hardware will remain limited to
2000 users and simplex operation despite a switch to OSEE V9.
1.9
Services
Unify differentiates into Professional Services, Manage Services, and Support & Maintain Services. A summary of
all Services and further information can be found in the general service guidelines.
1.10
Positioning in Relation to Products in the Unify Product Range
OpenScape Enterprise Express aligns with the Unify vision of the New Way to Work (#NW2W). OpenScape
Enterprise Express is an affordable, low-risk communications solutions that help companies deliver value quickly
and opens the door to sustainable competitive advantage
OpenScape Enterprise Express is a highly competitive feature rich offer that is easy to sell, easy to install and
service and offers expansion with valuable add-on applications. OpenScape Enterprise Express is released to
both our Direct and Indirect sales channels. While available for sale in all markets where OpenScape Voice is
offered, OpenScape Enterprise Express only supports the following languages; UK/US English, German, Spanish
and Brazilian Portuguese.
OpenScape Enterprise Express provides a tailored solution for mid-size enterprises with:
First, its the right mix of applications in a single solution that is easy to understand, price and sell
Second, the simplified and streamlined installation process provides for a repeatable deployment methodology
that addresses end-customer concerns regarding time to deploy new communication solutions
And finally the solution is designed for customers to grow and we know that growth provides up-sell
opportunities
1.10.1
OpenScape Enterprise Express within the Unify Portfolio
The OpenScape Enterprise Express is targeted at mid-sized enterprises ranging from 200 to 1000 subscribers.
The figure below shows how the OpenScape Enterprise Express fits into the Unify portfolio landscape.
Sales Information
Page 36
09/02/2016
Unify PH PM
2 Sales Information
2.1
Area of Application, Commencement of Marketing and Delivery
2.1.1
Customer Information on Commencement of Marketing and Delivery
As a customer of Unify Software and Solutions GmbH & Co. KG , you can obtain further information about this
from your country-specific Unify organization.
2.2
Sales Objectives and Target Groups
The target market for OpenScape Enterprise Express is as follows:
Mid-to-Large size Enterprises (250 to 5000 users)
Sold via both Direct and Indirect Sales
Partners and Service Providers hosting multi-instance solutions
Market Potential, Size, and Growth:
IP Line Shipments - continued strong growth through 2017 (+10.4% CAGR from 2012 to 2017)
Traditional LE market stagnates due to enterprise migration to UCaaS model
Large Enterprise TDM shrinking CAGR -6.5%
SW Subscription and UCaaS will create combined solutions and services opportunities of ~$1.9B by 2018
with growth in excess of 25%
Addressable Market - The 251 to 1000 segment represents more than 30% of the overall IP Line market
(+7.3% CAGR from 2012 to 2017), and with V9, OSEE is capable of addressing a significant portion of
the >1000 market segment.
Playing to our Strength - Our technology is strong and differentiated in the areas that customers want
Mature and Future-proof Technology - Carrier grade reliability and a scalability that allows for large
data center and cloud deployments puts us ahead of the pack
OpenScape Enterprise Express is the perfect offer to drive the transformation of customers and
partners towards an All-IP-Strategy
Figure 23: IP Line Shipment Forecast

The next few graphs show the revenue projections for the Large & Mid-Market Enterprise segments. You can see
the relative importance of the Mid-Market opportunity vs. Large Enterprise.
Sales Information
Page 37
09/02/2016
Unify PH PM
Figure 24: Mid-Market (250-1000) Revenue (Billions $)
Figure 25: Large Enterprise (>1000) Revenue (Billions $)
Figure 26: Large Enterprise Premise Market Overview (Billions $)
Figure 27: Large Enterprise UCaaS Market Overview (Billions $)
2.2.1
Target Group
Midsize enterprises face the challenge of reducing costs, improving productivity as well as operational efficiency.
OpenScape Enterprise Express as an all-in-one solution for voice, UC, UM, Mobile, Attendant, and Contact
Center, provides midsize enterprises with an affordable solution to meet these challenges. Mid-size companies
must have a solution that can help them transform by adding a next gen communications platform. They need to
avoid costly integration piecemeal integration programs and therefore OpenScape Enterprise Express as an allin-one solution provides up front integration. A solution like OpenScape Enterprise Express provides the
enterprise with collaborative applications that deliver a new way to work for their employees which leads to faster
innovation in solving business and customer problems.
Sales Information
Page 38
09/02/2016
Unify PH PM
Channel Partners will find this solution robust and easy to deploy allowing for a quick return on investment.
Figure 28: The CxO Dilemma
2.3
Marketing Structure
Base License Packages
Package
PST-Number
LM-Number
Category/PSEG
BDJ700
L30280-D622-J700
OSEEXPSW
BDJ701
L30280-D622-J701
OSEEXPSW
BDJ702
L30280-D622-J702
OSEEXPSW
BDJ703
L30280-D622-J703
OSEEXPSW

Software Only
BDJ704
L30280-D622-J704
OSEEXPSW
OSEE V9 Standard Base License Package without

Contact Center Software Only
BDJ705
L30280-D622-J705
OSEEXPSW
OSEE V9 Small Base License Package Software

Only
BDJ706
L30280-D622-J706
OSEEXPSW
OSEE V9 Small Base License Package without

Contact Center Software Only
BDJ707
L30280-D622-J707
OSEEXPSW
(when ordering HW from Unify)

OSEE V9 Standard Base License Package without
Contact Center
OSEE V9 Small Base License Package
OSEE V9 Small Base License Package without
Contact Center
Expansion License Packages

Package
PST-Number
LM-Number
Category/PSEG
OSEE V9 Collaboration Expansion Package
BDJ710
L30280-D622-J710
OSEEXPSW
BDJ711
L30280-D622-J711
OSEEXPSW
OSEE V9 Enhanced Voice User Expansion

Package
BDJ712
L30280-D622-J712
OSEEXPSW
BDJ713
L30280-D622-J713
OSEEXPSW
OSEE V9 UM (Xpr) User Expansion Package
BDJ714
L30280-D622-J714
OSEEXPSW
OSEE V9 Contact Center Agent Growth Package
BDJ715
L30280-D622-J715
OSEEXPSW
Sales Information
Page 39
09/02/2016
Unify PH PM
BDJ716
L30280-D622-J716
OSEEXPSW
OSEE V9 Base License Package Upgrade from V7
BDJ721
L30280-D622-J721
OSEEXPSW
OSEE V9 Small Base License Package Upgrade

from V7
BDJ722
L30280-D622-J722
OSEEXPSW
OSEE V9 Standard Expansion Package Upgrade

from V7
BDJ731
L30280-D622-J731
OSEEXPSW
OSEE V9 Voice/UM Expansion Package Upgrade

from V7
BDJ732
L30280-D622-J732
OSEEXPSW
OSEE V9 UC User Expansion Package Upgrade

from V7
BDJ733
L30280-D622-J733
OSEEXPSW
OSEE V9 OSCC Agent Growth for Small Base

Package Upgrade from V7
BDJ734
L30280-D622-J734
OSEEXPSW

Upgrade from V8
BDJ723
L30280-D622-J723
OSEEXPSW
OSEE V9 Standard Base License Package w/o CC

Upgrade from V8
BDJ724
L30280-D622-J724
OSEEXPSW
OSEE V9 Small Base License Package Upgrade

from V8
BDJ725
L30280-D622-J725
OSEEXPSW
OSEE V9 Small Base License Package w/o CC

Upgrade from V8
BDJ726
L30280-D622-J726
OSEEXPSW
OSEE V9 Standard Base License Package SW

only Upgrade from V8
BDJ727
L30280-D622-J727
OSEEXPSW
OSEE V9 Standard Base License Package SW

only & w/o CC Upgrade from V8
BDJ728
L30280-D622-J728
OSEEXPSW
OSEE V9 Small Base License Package SW only

Upgrade from V8
BDJ729
L30280-D622-J729
OSEEXPSW
OSEE V9 Small Base License Package SW only &

w/o CC Upgrade from V8
BDJ730
L30280-D622-J730
OSEEXPSW
OSEE V9 Standard Expansion Package Upgrade

from V8
BDJ735
L30280-D622-J735
OSEEXPSW
OSEE V9 Voice/UM Expansion Package Upgrade

from V8
BDJ736
L30280-D622-J736
OSEEXPSW
OSEE V9 Voice User Expansion Package Upgrade

from V8
BDJ737
L30280-D622-J737
OSEEXPSW
OSEE V9 UC User Expansion Package Upgrade

from V8
BDJ738
L30280-D622-J738
OSEEXPSW

Upgrade from V8
BDJ739
L30280-D622-J739
OSEEXPSW

Upgrade from V8
BDJ740
L30280-D622-J740
OSEEXPSW
Option Packages
Package
PST-Number
LM-Number
Category/PSEG
OSEE V9 Voice Redundancy Option Package
BDJ717
L30280-D622-J717
OSEEXPSW
OSEE V9 Centralized SBC Option Package
BDJ718
L30280-D622-J718
OSEEXPSW
Demo/Evaluation License Packages

Package
PST-Number
LM-Number
Category/PSEG
OSEE V9 Demo License (when ordering hardware

from Unify)
BDJ708
L30280-D622-J708
OSEEXPSW
OSEE V9 Demo License Software Only
BDJ709
L30280-D622-J709
OSEEXPSW
OSEE V9 Evaluation License (when ordering

hardware from Unify)
BDJ719
L30280-D622-J719
OSEEXPSW
Sales Information
Page 40
09/02/2016
Unify PH PM
OSEE V9 Evaluation License Software Only
BDJ720
L30280-D622-J720
OSEEXPSW
Software Assurance
Package
PST-Number
LM-Number
Category/PSEG
OSEE V9 SWA (1-year) for OSEE Standard Base

License Package
L30220-S632-M160
OSEEXPSW

License Package
L30220-S632-N160
OSEEXPSW

License Package w/o CC
L30220-S632-M177
OSEEXPSW

L30220-S632-N177
OSEEXPSW
OSEE V9 SWA (1-year) for OSEE Small Base

License Package
L30220-S632-M162
OSEEXPSW

License Package
L30220-S632-N162
OSEEXPSW

L30220-S632-M166
OSEEXPSW

L30220-S632-N166
OSEEXPSW

License Package SW only
L30220-S632-M167
OSEEXPSW

L30220-S632-N167
OSEEXPSW

License Package w/o CC SW only
L30220-S632-M178
OSEEXPSW

L30220-S632-N178
OSEEXPSW

L30220-S632-M168
OSEEXPSW

L30220-S632-N168
OSEEXPSW

L30220-S632-M169
OSEEXPSW

L30220-S632-N169
OSEEXPSW
OSEE V9 SWA (1-year) for OSEE Standard

Expansion Package (per expansion package)
L30220-S632-M161
OSEEXPSW
OSEE V9 SWA (3-year) for OSEE Standard

L30220-S632-N161
OSEEXPSW
OSEE V9 SWA (1-year) for OSEE Voice/UM

L30220-S632-M164
OSEEXPSW
OSEE V9 SWA (3-year) for OSEE Voice/UM

L30220-S632-N164
OSEEXPSW
OSEE V9 SWA (1-year) for OSEE Voice Suite
L30220-S632-M175
OSEEXPSW
OSEE V9 SWA (3-year) for OSEE Voice Suite
L30220-S632-N175
OSEEXPSW
OSEE V9 SWA (1-year) for OSEE UC User

L30220-S632-M165
OSEEXPSW
OSEE V9 SWA (3-year) for OSEE UC User

L30220-S632-N165
OSEEXPSW
OSEE V9 SWA (1-year) for OSEE UM (Xpr) User

L30220-S632-M176
OSEEXPSW
Sales Information
Page 41
09/02/2016
Unify PH PM
OSEE V9 SWA (3-year) for OSEE UM (Xpr) User

L30220-S632-N176
OSEEXPSW
OSEE V9 SWA (1-year) for OSEE Agent Growth

Package (per package)
L30220-S632-M163
OSEEXPSW
OSEE V9 SWA (3-year) for OSEE Agent Growth

Package (per package)
L30220-S632-N163
OSEEXPSW
OSEE V9 SWA (1-year) for OSEE Basic Voice

User Expansion Package (per package)
L30220-S632-M179
OSEEXPSW
OSEE V9 SWA (3-year) for OSEE Basic Voice

User Expansion Package (per package)
L30220-S632-N179
OSEEXPSW
OSEE V9 SWA (1-year) for OSEE Voice

Redundancy Option Package
L30220-S632-M192
OSEEXPSW
OSEE V9 SWA (3-year) for OSEE Voice

Redundancy Option Package
L30220-S632-N192
OSEEXPSW
OSEE V9 SWA (1-year) for OSEE Centralized SBC

Option Package
L30220-S632-M193
OSEEXPSW
OSEE V9 SWA (3-year) for OSEE Centralized SBC

Option Package
L30220-S632-N193
OSEEXPSW
2.4
Supporting Sales Information
2.4.1
Supporting Sales Information on the Internet
The complete product documentation is available on the Unify Partner Portal:

http://www.unify.com/us/partners/partner-portal.aspx
For other language versions, please contact your country-specific Unify organization.
Sales Information
Page 42
09/02/2016
Unify PH PM
3 Prices and Contract Processing

As a customer of Unify Software and Solutions GmbH & Co. KG , you can obtain further information about this
3.1
Export-Regulations
Certain products in our sales program are subject to the regulations governing export permits required under EU /
German / US law [in accordance with the Export List (in German AL) and Export Administration Regulations
(EAR)].
At the time of an offer/bid or order confirmation you cant be sure that
The required export license will be granted in every case
The validation of existing export licenses covers delivery times that can arise out of unexpected delays.
If, therefore, you are aware, or if you may assume, that what you are supplying to your customer is intended for
export or re-export including indirect export and transactions with dealers you must ensure that the following
reservation is included in your quotation, order confirmation, or contract, as the case may be:
This offer (contract, order-confirmation) and fulfillment of contract are subject to the proviso that required export
licenses have been granted and there are no other impediments arising from German or other export regulations.
Sales Information
Page 43
09/02/2016
Unify PH PM
4 Data Protection and Information Security
4.1
Client Information on Data Protection and Information Security
The respective country-specific provisions regarding data protection must be complied with.
Sales Information
Page 44
09/02/2016
Unify PH PM
5 Training Concept
The training for the OpenScape Enterprise Express is available for Sales, Sales Consultants and Service
personnel.
5.1
Client Information on the Training Offer
As a customer of Unify Software and Solutions GmbH & Co. KG, you can obtain further information about this
For the Federal Republic of Germany, you can obtain further information on our training offer at the following
URL:
https://academy.unify.com
Sales Information
Page 45
09/02/2016
Unify PH PM
6 Appendix
6.1
Solution Up-Sell Options
In addition to the standard capabilities delivered with the OpenScape Enterprise Express, an Express deployment
can be further enhanced using other elements and offerings from the OpenScape product portfolio. Adding up-sell
options as part of an OpenScape Enterprise Express deployment may require the addition of licenses, additional
hardware, professional services or any combination of all three.
This includes but is not necessarily limited to the following:
6.1.1
Survivability
The OpenScape Branch provides a set of survivability capabilities for both host and remote locations. This means
that in the unlikely event of a loss of service from the OpenScape Enterprise Express, or service degradation
between the remote location and the data center, the OpenScape Branch can take over call-routing and the
servicing of registered subscribers whilst OpenScape Enterprise Express remains unavailable.
6.1.1.1
Main Office Survivability
New in OSEE V9 is the option to add a second voice node. This option allows for the voice component of the
OSEE to be operated as a more robust duplex system. It provides carrier grade reliability by configuring the
system in a redundant two-node cluster that executes in an active-active mode. Should one of the nodes fail, then
the remaining partner node would assume the call load of the failed partner (it would handle 100% of the call
traffic) and would continue to provide uninterrupted call processing. No calls would be dropped due to the failover
from duplex to simplex operation, or when the system reestablishes duplex operation. The duplex mode also
allows for the possibility of maintaining call processing operation while an upgrade of the OpenScape Voice is
performed. This model is appropriate for larger customers (up to 5,000 lines) as well as for any customers that
want carrier grade reliability.
Alternatively, if the OpenScape Enterprise Express is being run in simplex mode, continuous voice continuity can
be provided through the addition of an OpenScape Branch as part of the OpenScape Enterprise Express
deployment. When paired with the OpenScape Branch, in the unlikely event of an OpenScape Enterprise Express
outage, the OpenScape Branch can take over call-routing and the servicing of local voice subscribers until such
time that the OpenScape Enterprise Express is brought back into service.
Add an OpenScape Branch 1000 or 500i for complete call processing survivability for 200 to 1,000 users (for
more than 1,000 users, consider adding a second voice node)
Users register to the OSB which then forwards (SIP Proxy) the SIP Registration to the OpenScape Enterprise
Express (OpenScape Voice)
Less complexity in engineering e.g. no load balancing engineering required
Special Note: Branch user licenses are included in both the base and expansion s/w license packages
additional licenses are only required if more registered lines are required than covered by the purchased user
licenses
6.1.1.2
Remote/Branch Office Survivability
OpenScape Branch can be installed in branch locations with optional PSTN gateways (see carrier connections)
for PSTN access. Additionally DNS SRV is being used to eliminate single point of failure scenarios and provide
resiliency for branch deployments to achieve high availability.
Add OpenScape Branch 250 or 50(i)
Local Media resources reduce bandwidth requirements (tones, announcements, conferences)
Robust feature support in survivability mode
Integrated SBC / Firewall for secure access
Support for ACD groups in survivability keep contact center agents working
Sales Information
Page 46
09/02/2016
Unify PH PM
6.1.1.3
General OpenScape Branch features in Survivable mode:
SIP back-to-back user agent (B2BUA)

SIP Proxy Server (RFC3261)
SIP Registrar
SIP Redirect/Routing Server
OpenScape Voice availability check
Call Routing functionality
Alternative Routing capabilities in case of Network outages
Billing/CDR capabilities in Survivable mode
Full Management integration in OpenScape Voice management
Call Detailed Records (CDR)
SIP Trunking (Native and SBC)
Media Server Services
Call features in survivability mode
Keyset support
Multi-Line Hunt Group (MLHG)
Call Forwarding
Call Transfer
Call Hold
Emergency calls
Call back
Call Routing
Gateway
6.1.2
OpenScape Web Collaboration
OpenScape Web Collaboration allows enterprises to save money and time by minimizing the need for
expensive web conferencing services, and by meeting online to avoid business travel. OpenScape Web
Collaboration enhances productivity and collaboration by sharing ideas and information easily, from the
comfort of your office, helping enterprises to accomplish more in less time.
Requires that the appropriate licenses be ordered and requires its own server
A single server, OpenScape Web Collaboration supports up to 250 concurrent users, up to 8 video participants
per session and the Audio chat feature supports up to 30 simultaneous users
Software Requirements
o
Microsoft Windows 2003, 2008 or 2012 with the latest Service Pack as the server OS
Windows 2000, XP, Vista, Windows 7 or Windows 2000/2003/2008/2012 Server as the client OS
H/W Requirements for up to 250 simultaneous users in several sessions
6.1.3
Xeon Processor
At least 2.5 GHz
At least 4 GB RAM
1000 Mbps network cards
At least 30 GB of free disk storage space
OpenScape Desktop Videoconferencing
Requires that the appropriate licenses be ordered and due to performance requirements requires its own
server
Sales Information
Page 47
09/02/2016
Unify PH PM
6.1.4
OpenScape UC OpenScape E/A- Cockpit
The E/A Cockpit feature simplifies the control of an Executive Assistant group from any of its member phones.
Requires that the appropriate licenses be ordered
6.1.5
Groupware Integration: OpenScape Fusion
Receive / Send / Forward / Delete Voicemail, Fax, SMS

Fax-Stationeries
Microsoft Exchange
Microsoft Lync
IBM Lotus Notes
Requires additional configuration
6.1.6
Call Director SIP Services
Call Director is an Interactive Voice Response (IVR) application and interactive call processing tool that can be
used to front end incoming interactions. Call Director is designed to enhance call handling productivity and
customer service, without the high cost and complexity associated with a full IVR system.
Call Director can be added as part of an OSEE deployment as an up-sell item. However due to performance
considerations the OSCC must be off-boarded and installed on its own server hardware. The steps required to
add the CDSS to an Express deployment are outlined below:
Acquire OSCC Call Director and CDSS port licenses
Deploy CDSS on its own server (it runs openSUSE Linux, which is included as part of the CDSS install; it can
also be run on VMWare as well)
Alter the OSCC configuration to add the call director configuration and modify the workflows to include the new
call director capabilities
Alter the OSV configuration to add subscribers for the CDSS ports
Note it is not possible to use the Web CDC tool to restore the OSV or OSCC systems without losing the
extra configuration items.
6.1.7
OpenScape Fault Management
OpenScape Fault Management provides network-wide monitoring of operating status of network components and
display of error messages and alerts in the whole networks.
Requires its own PC/Server hardware
6.1.8
OpenScape Accounting
OpenScape Accounting is an accounting and billing management tool that is optimized for the evaluation of
voice and VoIP connections of the corresponding telecommunications systems / switches or networks and
network elements. Stored connection data can be analyzed by means of predefined and customized reports and
presented in tabular or graphical form.
Requires its own PC/Server hardware
6.1.9
OpenScape Session Border Controller (SBC)
For deployment scenarios that require a centralized SBC, OpenScape SBC performs the necessary
interoperability, security, management, and control capabilities to support SIP trunking applications. It also
Sales Information
Page 48
09/02/2016
Unify PH PM
supports the SIP endpoint registration services that are necessary to support remote user and branch office
applications. This SBC performs SIP deep-packet inspection specifically tailored for the OpenScape Voice
environment that is necessary to provide proper mediation between IP networks, such as the mapping of IP
addresses and ports within SIP signaling and RTP/SRTP media packets that allows for NAT traversal. Media
anchoring can be configured to the extent required by media control policies (for example, for NAT traversal), or
set to allow direct media connections between clients.
OpenScape Session Border Controller deployment in the OpenScape Enterprise Express environment is
supported in centralized location only, that is in the same location as the OpenScape Enterprise Express server
(e.g. in the customers Data Center) for the following deployment scenarios:
6.1.9.1
SIP Trunking
The OpenScape SBC provides secure connection of the OpenScape Enterprise Express solution to carrierbased SIP trunking services that offer access to the Public Switched Telephone Network (PSTN).
OpenScape SBC also provides for compatibility with the SIP signaling variations supported by various SSPs.
Used also for SIP trunking connections between Enterprise VoIP Networks.
6.1.9.2
Remote User (e.g. home worker)
Provides secure remote user access to the IP telephony infrastructure of an OpenScape Voice system for SIP
phones and soft-clients regardless of location.
Supports the necessary near-end and far-end Network Address Translation (NAT) traversal functions for
connection via the Internet. OpenScape SBC can be assigned a public IP address that is directly accessible
from the Internet or it can be installed behind the customers near-end NAT/firewall. The SBC can support a
remote user that is installed behind a far-end NAT/firewall.
Symmetric Response Routing is used by OpenScape SBC to dynamically detect the SIP signaling IP
address/port of a remote user behind a far-end NAT that is used to send SIP responses. Symmetric RTP is
used similarly for the media payload.
All OpenScape SIP Voice subscriber features are supported by OpenScape SBC for a Remote User.
6.1.10
Up-Sell Summary Matrix

OpenScapeEnterpriseExpress
Application
Description
UpSell
Yes/No
Comments/Details(License/HW/Servicelabor)
OSV
CallAdmissionControl
Yes
ServiceLabor
Survivability
Yes
HW/ServiceLabor
SBCsessionlicense(Trunking)
Yes
License/HW/Servicelabor
VPNConnectivityforcentralized
managementofremoteOSBs
Yes
HW/Servicelabor
ACDsurvivability
Yes
License
LocalVoiceMail
Yes
ServiceLabor
SIPtrunk
Yes
Remoteworker
Yes
OpenScapeMobile(VoIPoff
network)
OpenScapeBranchoverInternet
NAT
Yes
Yes
OSB
SBC
Sales Information
Page 49
09/02/2016
Unify PH PM
Application
UpSell
Yes/No
Description
UC
VideoConferencing
Yes
RequiresdeploymentofanexternalSoftMCU
(Mediaserver):Licenses/HW/ServiceLabor.
CEBP(CommunicationsEnabled
BusinessProcesses)(e.g.SAP)
OutlookExtensions(PCClient
rollout)
ASR(AutoSpeechRecognition)/
NLU(NaturalLanguage
Understanding)
WebCollaboration
Yes
ServiceLabor
Yes
ServiceLabor
No
ProductLimitations
Yes
Twooptions:
OnPremise:License/HW/Servicelabor
Hosted:viaOpenScapeCloudServices
OSMobile
Yes
RequiresFaadeServerforUCcapabilities
E/ACockpit
Yes
License/Servicelabor
CorporateDirectoryIntegration
integrationofanLDAPdirectoryas
sourceofcontactinformation
Yes
ServiceLabor
AdditionalAudioConferencingPorts
No
Duetotheversionofthemediaserverusedas
partofOSEEthesystemislimitedto146
conferenceports
OpenStageUCClient
No
NotofferedwithOSEE
FusionClients
Yes
ServiceLabor
UCfor4kandOSEE(together)
No
CanbeconsideredasPSR
SMSImplementation
Yes
ExchangeConnectorincludingMy
Xpressionsfolder
LotusNotesConnectorincludingMy
Xpressionsfolder
TTS
Yes
CanbeconsideredasPSR
D96:1xperuser
D93:SMSProviderLicense3000SMS
ServiceLabor,1xperSystem
Yes
ServiceLabor,1xperSystem
Yes
HW,ServiceLabor
emailserver
No
ConversationRecorder
Yes
1xperSystem
Multimediarouting&outbound
Yes
HW,License,ServiceLabor
CallDirector
Yes
HW,License,ServiceLabor
AddingadditionalGroups
Yes
ServiceLabor
SkillbasedRouting
Yes
ProfessionalServicesifdefining/settingupthe
skillsisrequired
Xpressions
ContactCenter
Sales Information
Page 50
09/02/2016
Unify PH PM
Application
Description
UpSell
Yes/No
Centralizedvoicerecording
Yes
ServiceLabor
UCconnector&Presence
Yes
ServiceLabor
CampaignDirector
No
HW,ServiceLabor
ConciergeviaOSCC
Yes
HW,ServiceLabor
SilentMonitoring
Yes
HW,ServiceLabor
OpenScapeFaultManager
Yes
HW,ServiceLabor
OpenScapeAccountManager
Yes
HW,ServiceLabor
OpenStageWL3(SIPWiFi+
Controller)
DECTIP
Yes
Yes
OpenScapeAlarmResponse
Yes
HW,ServiceLabor
DLSMobility/AnyDesk
Yes
PSRandtestingrequired.Mayimpactmaxusers.
Xpert
Yes
Circuit
Yes
Other
6.2
Abbreviations and Terms
Abbreviations
and/or Terms
Explanation
3PCC
3rd Party Call Control
AAP
Attendant Answering Position
ACD
Automatic Call Distribution
ACL
Applications Connectivity Link
AC-Win
Attendant Console for Windows
ADG
Applications Developers Guide
AES
Advanced Encryption Standard
AP
Access Point
AP 1120
Access Point 1120 (connectivity for analog devices for VoIP)
APT
Academy for Professional Training
BG
Business Group
BHCA
Busy Hour Call Attempts
BLS
Back Level Support
BOM
Bill Of Materials
BTT
Basic Traffic Tool
CAC
Call Access Control
CAPEX
Capital Expenses
CCBS
Completion of Calls to Busy Subscriber
CCNR
Completion of Call on No Reply
Sales Information
Page 51
09/02/2016
Unify PH PM
Abbreviations
and/or Terms
Explanation
CDR
Call Detail Record
CEBP
Communications Enabled Business Processes
CFB
Call Forward Busy
CFNR
Call Forward No Reply
CFU
Call Forward Unlimited
CLI
Command Line Interface
CLIP
Calling Line Identification Presentation
CLIR
Calling Line Identification Restriction
CLS
Common Licensing Server
CMP
Common Management Platform
CNG
Comfort Noise Generation
COLP
Connected Line Identification Presentation
COLR
Connected Line Identification Restriction
CorNet
Unify standards-based signaling protocol for private network
cPCI
compactPCI, Industrial Standard
CPE
Customer Provided Equipment
CPU (G)
Call Pick Up (Group)
CSTA
Computer Supported Telecommunication Applications
CTI
Computer-Telephony-Integration
DECT
Digital Enhanced Cordless Telecommunications
DHCP
Dynamic Host Configuration Protocol
DLS
Deployment and Licensing Server
DMZ
De Militarized Zone
DN
Directory Number
DND
Do Not Disturb
DNS
Domain Name Service
DSS
Direct Station Selection
DS-Win
Directory Service for Windows
DTMF
Dual Tone Multi-Frequency
ECMA
European Computer Manufacturers Association
ENUM
Electronic Number Modification
EP
End Point
FTP
File Transfer Protocol
GA
General Availability
GSM
Global System for Mobile Communications
HELPS
HiPath 8000 Enhanced Launch and Project Support
HFA
HiPath Feature Access
HG
HiPath Gateway
HLM
HiPath License Management
HW
Hardware
Sales Information
Page 52
09/02/2016
Unify PH PM
Abbreviations
and/or Terms
Explanation
IAD
Integrated Access Device
IEEE
Institute of Electrical and Electronics Engineers, Inc.
IETF
Internet Engineering Task Force
IM
Instant Messaging
IP
Internet Protocol
IT
Information and Telecommunication
IUG
Installation & Upgrade Guide
IVR
Interactive Voice Response
L2/L3
Layer 2 / Layer 3
LC
Local Country
LCR
Least Cost Routing
LDAP
Lightweight Directory Access Protocol
LIN
Location Identification Number
MAC
Move, Adds and Changes or Media Access Control
MCU
Media Conferencing Unit
MGCP
Media Gateway Control Protocol
MIB
Management Information Base
MIKEY
Multimedia Internet Keying
MLHG
Multi Line Hunt Group
MOP
Method Of Procedures
MS
Media Server
MWI
Message Waiting Indication
NAT
Network Address Translation
NGN
Next Generation Network
NMC
Network Management Controller
OoS
Out of Service
OND
One Number Device
ONS
One Number Service
oP
optiPoint
OPEX
Operating Expenses
OS CC
OpenScape Contact Center
OSV
OpenScape Voice
PAM
Pluggable Authentication Module
PBX
Private Branch Exchange
PCI
Peripheral Component Interconnect
PSAP
Public Safety Answering Point
PSR
Project Specific Release
PST
Produkt Stammnummer
PSTN
Public Switched Telephone Network
QDC
QoS Data Collection
Sales Information
Page 53
09/02/2016
Unify PH PM
Abbreviations
and/or Terms
Explanation
QoS
Quality of Service
RAID
Redundant Array of Independent Disks
RFC
Request For Comment
RFI
Request For Information
RoHS
Restriction of [...] Hazardous Substances

The restriction of the use of certain hazardous substances in electrical and electronic
equipment.
ROI
Return On Investment
RTP
Real-time Transport Protocol
RTP
Resilient Telco Platform
RTT
Real Time Trace
SBC
Session Border Controller
SDK
Software Development Guide
SDP
Session Description Protocol
SI
System Integrator
SIP
Session Initiation Protocol
SLA
Service Level Agreement
SLC
Subscriber Line Cordless
SMG
Survivable Media Gateway
SMP
Symmetric Multi-processing System
SMR
Software Maintenance Release
SMS
Short Message Service
SNMP
Simple Network Management Protocol
SNTP
Simple Network Time Protocol
SRS
Small Remote Site
SRV
SRTP
Secure Real-Time Transport Protocol
SW
Software
SWS
Software Server, Unifys software repository
SWU
Switching Unit
TCL
Telephony Control Link
TCO
Total Cost of Ownership
TDM
Time Division Multiplex
TFT
Thin Film Transistor
TLS
Transport Layer Security
TTS
Text to Speech
UA
User Agent
UCE
Universal Call Engine
UPS
Uninterruptible Power Supply
USB
Universal Signaling Bus
USP
Unique Selling Point
Sales Information
Page 54
09/02/2016
Unify PH PM
Abbreviations
and/or Terms
Explanation
VN
Virtual Network
VPN
Virtual Private Network
VRRP
Virtual Router Redundancy Protocol
xDSL
X Digital Subscriber Line
XML
eXtensible Markup Language
Sales Information
Page 55
09/02/2016

OpenScape Enterprise Express V9 Sales Information

Загружено:

Сведения о документе

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

OpenScape Enterprise Express V9 Sales Information

Загружено:

Авторское право:

Доступные форматы

OpenScape Enterprise Express V9

Copyright Unify Software and Solutions GmbH & Co. KG 2016

All rights reserved.