M-01

Call Center license Fee

Short Code fee
Advance Deposit for Office Rent
Cost of decorating and designing
Air Condition, freeze & TV
Establishment Cost
Project Completion cost
Equipment - Computer Accessories
Equipment - General
Connection Set-Up Cost
Hiring Personnel
Total
Current Monthly Office Rent
Connectivity Rent
Utility Costs
City Corporation
Regular Fixed Cost
Lease Payment
Accumulated Maintenance Costs
Manager's Salary
Training and Development

Variable Cost

Counselor's wages
Counselors' Co-ordinator (Full Time)
(or Specialist)
Weekly Training on Cases

M-02

10,000
100,000
300,000
120,000
300,000
278,000
548,500
165,500
22,500
264,200

1,808,700
35,000

35,000

20,000
5,000

20000

10,000
10000
30,000
30,000
583,200
60,000
683,200 155,000
283,200

283,200

30,000

30,000

18,000

19,000

331,200 332,200
TOTAL COST

2,823,100 487,200

M-03

M-04

M-05

M-06

M-07

M-08

M-09

M-10

35,000

35,000

35,000

35,000

35,000

35,000

35,000

35,000

20,000

20000

20,000

20000

20,000

20000

20,000

20000

10,000
10,000
10,000
10,000
10000
10000
10000
10000
30,000
30,000
30,000
30,000
30,000
30,000
30,000
30,000
60,000
60,000
60,000
60,000
60,000
60,000
60,000
60,000
155,000 155,000 155,000 155,000 155,000 155,000 155,000 155,000
283,200

339,840

339,840

339,840

441792

441792

441792 530150.4

30,000

30,000

30,000

30,000

30,000

30,000

30,000

30,000

20,000

20,000

20,000

20,000

24,000

24,000

24,000

24,000

333,200 389,840 389,840 389,840 495,792 495,792 495,792 584,150

488,200 544,840 544,840 544,840 650,792 650,792 650,792 739,150

M-11

M-12

35,000

35,000

20,000

20000

10,000
10000
30,000
30,000
60,000
60,000
155,000 155,000
530150.4 530150.4
30,000

30,000

24,000

24,000

584,150 584,150

739,150 739,150

M-13

M-14

M-15

M-16

M-17

M-18

M-19

M-20

M-21

M-22

M-23

M-24

Revenue Projection

M-1

Number of Daily Subscription

Charge
Number of Weekly Subscription
Charge
Number of minutes on Voice On SUB
Charge per minute
Number of minutes on Direct Call
Charge per minute
Number of SMS for Scheduling
Charge

9000
10
4000
25
130000
3
30000
5
4000
2

Revenue from Subscription through IVR

190000

Revenue from Voice minutes

540000

Revenue from SMS

*Total Revenue

M-2

M-3

848700

976005

8000
738000

* Assume 15% increase for first 6 months and then 10% increase for

M-4

1122406

M-5

1290767

M-6

1484382

M-7

1632820

M-8

1796102

M-9

1975712

M-10

M-11

2173283

2390611

then 10% increase for the following 6 months. From the second year, we expect 4% increase on regular

M-12

M-13

M-14

M-15

M-16

M-17

M-18

M-19

2629673

2734859

2844254

2958024

3076345

3199399

3327375

3460470

crease on regular

M-20

M-21

M-22

M-23

M-24

3598888

3742844

3892558

4048260

4210190

M-1

M-2

M-3

738000

848700

976005

1122406

2823100

487200

488200

544840

738000

1586700

2562705

3685111

2823100

3310300

3798500

4343340

Accumulated Margin

-2085100 -1723600 -1235795

-658229

Margin of the month

-2085100

Revenue
Cost
Accumulated Revenue
Accumulated Cost

361500

M-4

487805 577565.8

M-5

M-6

M-7

M-8

M-9
1975712

M-10

M-11

M-12

2173283

2390611

2629673

1290767

1484382

1632820

1796102

544840

544840

650792

650792

4975877

6460259

8093079

9889180 11864892 14038175 16428787 19058459

4888180

5433020

6083812

6734604

7385396

8124546

8863697

9602847

87697.36

1027239

2009267

3154576

4479496

5913629

7565090

9455612

745926.6 939541.6 982027.8

1145310

1324920

1434133

1651461

1890522

650792 739150.4 739150.4 739150.4

Breakeven Poin
70000000
60000000
50000000
40000000
30000000
20000000
10000000

0
M-1 M-2 M-3 M-4 M-5 M-6 M-7 M-8 M-9 M-10 M

Accumulated Re

M-13

M-14

M-15

M-16

M-17

M-18

M-19

M-20

2734859

2844254

2958024

3076345

3199399

3327375

3460470

3598888

1093944

1137702

1183210

1230538

1279760

1330950

1384188

1439555

21793319 24637573 27595597 30671942 33871340 37198715 40659185 44258073

10696791 11834493 13017702 14248240 15528000 16858949 18243137 19682693
11096528 12803080 14577895 16423702 18343341 20339766 22416048 24575381
1640916

1706552

1774814

1845807

1919639

1996425

2076282

2159333

eakeven Point of Self Care Service

M-6 M-7 M-8 M-9 M-10 M-11 M-12 M-13 M-14 M-15 M-16 M-17 M-18 M-19 M-20 M-21 M-22 M-23 M-24
Accumulated Revenue

Accumulated Cost

M-21

M-22

M-23

M-24

3742844

3892558

4048260

4210190

1497138

1557023

1619304

1684076

48000917 51893475 55941735 60151926

21179830 22736853 24356158 26040234
26821087 29156622 31585578 34111692
2245706

2335535

2428956

2526114

Establishment Cost
Project: Establishing a Call Center Office
Project Period: 1 Month
Project Co-ordinator's Salary
Project Co-workers
Project Equipments
Transportation costs
Foods and accessories
Total

35,000
135,000
12,000
60,000
36,000
278,000

Equipment - Computers and Accessories

Qty
Desktop Computer (Regular)
HeadPhone Set
Laptop
Software
Server Computer and Database
Total

Price
15
15
2
1

25,000
500
28,000
50,000

Total Cost
375,000
7,500
56,000
50,000
60,000
548,500

Equipment - General
Qty
Computer Table and Glass Setup
Easy Chair for work
Meeting Room chair
General Desk Table
File and Book Self
Lockers
Total

Price
15
18
20
3
2
1

Total Cost
4,000
60,000
3500
63,000
800
16,000
1500
4,500
6000
12,000
10000
10,000
165,500

Connection Set-up Cost

Qty
Call management Software
Phone Receiving Device
Connection cables and Electric
Total

Price
1
1
50

Total Cost
5,000
5,000
10000
10,000
150
7,500
22,500

Hiring Personnel
Personnel should be hired through Vacancy Notice at counseling agencies and
Campus Recruitment of Students in Practice.

Job Notice and Recruitment

Primary Selection Process (150)
Voice and Case Test Arrangement
Checking and Selection

4000
10000
8000

18000

Final Counseling Test and Selection (60)

Orientation
Basic Call center and Counseling
Training
Total

Counseling Psychologist
Clinical Psychologist
Overtime
Total

External Trainer
Refreshment
Total

Training Session Period:

Hiring Trainer

7200
10000
25

5000

125000
164200

Counselors' Wages
Hours
Wage
50
50
12

Daily Cost
120
6000
120
6000
200
2400

Weekly Training Expenses

Times
Remuneration
4
3000
4
1500

Training and Development Cost

1 months
2

Monthly Cost
132000
132000
19200
283,200

Monthly Cost
12000
6000
18000

Cost Benefit Analysis

Revenue

Variable Cost

IVR Charging Rate:

4 BDT/min

Minutes (assumed)

5333.333 minutes

Minutes to be served
in a day

Man hours

89

No. of employees

15

Wage rate per hour

Revenue (daily)
Revenue of a month

21333.3 BDT

Variable cost per day

640000 BDT

Monthly Variable cost

Margin
Margin per month
Margin Rate

BDT

5333

320000
50.00%

120
10666.7
320000

able Cost
minutes
hours

BDT
BDT
BDT

in a day