Hotel management structure

The size and magnitude of a hotel management structure varies

significantly depending on the size and along with features and function of the
hotel. A small hotel normally consists of a small core management team
consisting of the General Manager and a few key department managers who
directly handle day-to-day operations. On the contrary, a large full service hotel
often operates more like a large corporation with an executive board headed by
the General Manager and consisting of key directors serving as heads of
individual hotel departments. Each department normally consists of subordinate
line-level managers and supervisors who handle day-to-day operations.
Management
Hotel management is a globally accepted professional career field and academic
field of study. Degree programs such as hospitality management studies, a
business degree, and/or certification programs formally prepare hotel managers
for industry practice.
Most hotel establishments consist of a General Manager who serves as the head
executive (often referred to as the "Hotel Manager"), department heads who
oversee various departments within a hotel, middle managers, administrative
staff, and line-level supervisors. The organizational chart and volume of job
positions and hierarchy varies by hotel size, function, and is often determined
by hotel ownership and managing companies.

Large/Full service hotel

A typical organizational chart for a large resort hotel operation may often
resemble the following:
-

General

Manager

reports

to

Regional

Vice

President

Ownership/Investors

General Manager
o

Assistant General Manager or Director of Operations

Director of Front Office

Rooms Coordinator

Night Manager

PBX Supervisor

Guest Services Manager

Head Night Auditor

Chief Concierge

Bell Captain

Valet Captain

Executive Housekeeper

Assistant Housekeeping Manager

Floor Supervisor

and/or

Laundry Supervisor

Public Area/Custodial Supervisor

Laundry Manager

Director of Sales & Marketing

Senior Sales Manager

Leisure Sales Manager

Business Travel Sales Manager

Social Group Sales Manager

Corporate Group Sales Manager

Wedding Sales Manager

Senior Marketing Manager

Social Media Manager

Public Relations Manager

Revenue Manager

Reservations Supervisor

Director of Food & Beverage

Restaurant Manager

Restaurant Supervisor

Executive Chef

Room Service Manager

Room Service Captain

Bar & Lounge Manager

Staff Cafeteria Chef

Director of Events and Catering

Convention Services Manager

Event Manager

Catering Manager

Banquets Captain

Hotel Controller

Accounting Manager

Certified Accountant(s)

Director of Engineering

Assistant Engineering Manager

Facilities Manager

Director of Human Resources

Human Resources Manager

Recruiting Manager

Training Manager

Labor Relations Manager

Chief of Security

Shift Supervising Officer

Recreation Manager

Information Technology Manager

Additional Management Positions may exist for outlets such as a Golf Course,
Spa, Casino, and additional facilities.

Example for Small/Limited service hotel

A typical organizational chart for a small low-rise hotel operation may resemble
the following:

General Manager reports to Regional Director and/or Ownership/Investors

General Manager
o

Front Office Manager

Housekeeping Manager

Head of Maintenance

Sales & Marketing Manager

Food & Beverage Manager

Administrative functions for a small-scale hotel such as Accounting, Payroll, and

Human Resources are normally handled by a centralized corporate office or
solely by the General Manager. Additional auxillary functions such as security
may be handled by third-party vendor services contracted by the hotel on an
as-needed basis
5

3 methods training management hotel for the new staff :

Show and tell : Demonstrate to the new staff how to operate a certain tool, for
example a Hobart mixer. Explain to the staff how and what to do when
operating the machinery, the risk of accident if the proper procedures are not
followed, and ask the staff questions to ensure their understanding.
Guide Practice : Let the staff operate the machinery while the trainer step a
side and observe. Encourage the staff to use they understanding or knowledge
to operate the machinery . If see something not quite right, be guide to point
out to the staff and explain why his will further reinforce the staffs
understanding on the operation and the chance of making mistake will be
minimized