You are on page 1of 24

Corporate Director / VP Operations

Job Title:
Corporate Director or VP Operations
Place of Work:
Corporate Hotel Head Office
Scope and General Purpose:
To manage all the operational areas in such a manner that guest satisfaction,
employee morale and budgeted profit margins are achieved and that a good
company image is projected, thus ensuring continued growth.
Responsible to:
Chief Operating Officer
Responsible for:
Hotel General Managers
Corporate GM F&B
Corporate GM Rooms Division
Secretary
Liaises with:
Other Group Company HODs
Other Hotel VPs
Finance
HR & Training Manager
Purchasing Department
Sales Executives
Limits of Authority:
According to Alchemist Group (though a reference can be done with Hotel
P&Ps for operational practicality) regulations
Main Duties:
To ensure the efficient management of all units.
To ensure that each unit contributes to the agreed budgeted profits.
To provide effective leadership through professional man-management and
encouragement of subordinates.
To carry out regular, meaningful performance appraisals conducted in such
a manner that effective, open, two-way communication is maintained.
To follow up and ensure that the agreed action and developmental plans
identified at these appraisals are being effected.
To carry out monthly performance reviews, coach and direct activities to
achieve desired performance.
To draw up, in conjunction with the VP-HR, meaningful succession and
career plans for Unit Head staff.
To monitor progress of agreed succession and career plans and ensure that
these are adhered to.
To ensure that Unit managers are conducting regular performance

appraisals and drawing up appropriate action and developmental training


plans for their subordinate managers, using job descriptions as a guide.
To ensure that the company's objective relating to manpower turnover is
achieved or bettered.
To ensure that subordinates are totally conversant with and practising good
industrial relations procedures.
To ensure that subordinates are totally conversant with and implementing
all company policies and procedures.
To review and analyze monthly results, highlight problem areas and take
appropriate action to rectify poor performance.
To ensure that all financial targets are being achieved.
To compile and agree meaningful, achievable budgets through accurate
research and application of in-depth knowledge of the industry.
To make recommendations for salary increases for subordinate staff, basing
these recommendations on objective performance reviews and marketrelated equivalent positions.
To stay "close to the customer" and maintain effective communication with
him at all times through a planned programme of formal meetings and
entertainment.
To ensure that complaints or problems are actioned without delay and that
effective follow-up action takes place to avoid a recurrence, in consultation
with and advise from the COO
To ensure that the company's training objectives are achieved.
To attend all company social and promotional functions, maintaining a high
profile with current and prospective clients, in conjunction with the COO
To be aware of current trends in the industry and make suggestions how
these could be implemented for the benefit of the company, with constant
feedback to the COO
To attend meetings and training courses as required and continually strive
for the improvement of won professional skills.
To liaise and work closely with VP-Strategy & Development to ensure that
realistic, achievable proposals are submitted.
To maintain effective working relationships with line and staff functions to
ensure the efficient opening of new contracts.

CORPORATE GM ROOM DIVISION


Job Title:
Corporate GM Rooms Division

Place of Work:
Corporate Office
Scope and General Purpose:
To supervise and control all units Front of House, Reservations and
Housekeeping areas to the standards laid down by the Company, maximising
revenues and profits to agreed budgetary limits.
Responsible to:
VP - Operations
Responsible for:
All FOMs
ALL EHKs
ALL Reservation Managers
Liaises with:
Unit GMs
Corporate GM F&B
VP - HR
VP - Finance
Revenue Mgmt Head
Corp GM S&M
Corp Head Purchase
Limits of Authority:
According to the Alchemist Group
Main Duties:
To ensure that all procedures are strictly adhered to
To be readily available at all times to deal with problems or complaints.
To ensure that all rooms across multiple units are maintained to the
standards laid down by the Company.
To ensure maximum room occupancy within agreed overbooking policy.
To ensure that reservations P&Ps are followed, with effective utilisation of
the GDS.
To ensure effective liaison between reservations and front office staff with
other departments (e.g. housekeeping).
To ensure that credit control procedures are strictly adhered to, that no bills
exceed the stipulated limit without prior approval and that written
confirmation, purchase orders, or order numbers are on file.
To ensure that accounts are balanced across the company on a daily.
To ensure maximum security of all personnel and the individual properties.
To carry out systematic checks of all Front of House areas for maintenance
requirements, repairs or refurbishing, ensuring that these are actioned
without delay.
To hold regular performance appraisals with all senior staff, identifying areas
for development and training needs and ensuring that this training is

effected.
To hold regular meetings with all concerned Heads of Department atleast
once every quarter. To ensure that manning levels are correct and these are
not exceeded without permission.
To ensure that the most suitably qualified person is appointed in the event
of a vacancy - wherever possible this should be an internal promotion.
To attend Management Meetings as required.
To circulate regularly throughout all Front of House areas, maintaining a high
profile with guests and staff of all units
To prepare and submit on the required format annual budgetary information
and updates as required.
To monitor trends within the industry and make suggestions how these
could be implemented.

CORPORATE DIRECTOR / VP HUMAN


RESOURCES AND TRAINING
Job Title:
Corporate Director or VP Human Resources & Training
Place of Work:
Corporate Office
Scope and General Purpose:
To develop & manage effectively the Human Resources and Training function
within agreed budgetary limits so that the company and the individuals can
benefit through the employee's ability to attain optimum performance and
growth, by developing best practices, P&Ps, industrial relations and effective
compensation management
Responsible to:
COO with an indirect reporting line to the GVP-HR
Responsible for:
Unit HR & Training Managers
Corporate Head Learning & Development
Liaises with:
Senior Management
Unit GMs
Limits of Authority:
Advice and service responsibilities, and other limits as set by Alchemist Group
Main Duties:
To ensure that Job Descriptions are up-to-date and accurately describe each
positions, across the board
To ensure that Job Evaluation categories are correct.
To ensure cost effective recruitment through the use of the appropriate
sources.
To ensure that the recruitment and selection of people is done objectively
and based on Job Descriptions and Manpower Specifications.
To ensure that managers are trained and have the ability to conduct
effective interviews, effective training inputs for successful operations and
interactions.
To ensure that the company's succession plan is meaningful and effective.
To ensure that meaningful appraisals for all staff are carried out on a regular
basis.
To ensure that the action and developmental plans agreed at the appraisals
are actioned and followed up.
To ensure the Individual Career Plans are meaningful and agree with
succession plan and are the result of an appraisal.

To ensure that new or transferred employees have an effective induction


programme with is adhered to.
To ensure that the Training Programme provides for the training needs
identified at appraisals.
To ensure that the correct people are nominated or sent on the appropriate
training courses.
To ensure follow up of all training.
To ensure that training is cost effective and is effected for real need and not
for cosmetic reasons.
To ensure that the company's objective for manpower turnover is
maintained or bettered.
To analyze manpower turnover statistics so that problem areas are
highlighted and the appropriate action taken.
To ensure that the company's personnel procedures are strictly adhered to.
To ensure that personnel files are properly maintained and kept under lock
and key.
To ensure that the company's grievance and disciplinary procedures are
observed and that all relevant documentation is completed.
To ensure that all statutory acts and proclamations are displayed in
conspicuous places.
To ensure that legislated remuneration packages are adhered to.
To ensure that managers are acquainted with and are applying all latest
legal work ptactices.
To ensure effective communication relating to any industrial or strike action,
so that future or contingency planning can be effected.
To ensure managers are fully aware of and responding to all statutory laws
affecting the hospitality industry.
To be aware of the welfare needs of employees and be available for
counselling.

EXECUTIVE CHEF
Job Title:
Executive Chef
Place of Work:
A hotel
Scope and General Purpose:
To provide an efficient and cost effective food service to the establishment.
Responsible to:
General Manager
Responsible for:
All subordinate kitchen staff
Liaises with:
All other heads of department
Hours of Work:
Flexible
Limits of Authority:
According to establishment.
Main Duties:
To ensure that all menus are constantly updated, paying special attention to
seasonal availability.
To ensure that all menus are calculated correctly to obtain maximum gross
profit.
To ensure that all staff are constantly trained to effect good portion control
and pleasing presentation of all dishes.
To hold daily meetings with the Restaurant Manager to ensure that VIP's are
timeously identified, and any special arrangements properly communicated.
To hold daily meetings with the Sous-Chefs and Chefs des Parties to ensure
smooth running of all kitchen departments.
To ensure that all areas under your control satisfy the most stringent
hygiene requirements and that staff who are ill or injured receive the correct
treatment or are not allowed to work.
To ensure that all staff are correctly dressed to satisfy statutory
requirements as well as enhancing the image of the establishment.
To ensure that all stocks are ordered to the correct quantities, quality and
price.
To ensure that all stocks are being kept securely and under the correct
conditions applicable to each type of commodity stored.
To regularly meet with the storekeeper to ensure that the correct stocks are

kept.
To regularly hold maintenance checks with the Maintenance Manager to
ensure that no equipment breaks down.
To ensure that all statutory notices are posted at all relevant points and that
such notices are conspicuously placed.
To ensure that attendance registers are kept daily and that any absenteeism
is immediately brought to the attention of the Personnel Department.
To ensure that all staff under your control are fully informed in respect of
disciplinary procedures, the handling of grievances, etc.
To ensure that all documents are sent to the appropriate accounts
department immediately for processing.
To constantly update your knowledge and skills for the good of the
establishment and the profession.
To conduct regular stock checks/stock takes.
To ensure that expenses are within budgeted limits.
To ensure that all information which is required to compile meaningful
budgets is available at all times.

BUYER
Job Title:
Buyer
Place of Work:

Regional/area office/central office


Scope and General Purpose:
To appoint the best supplier, after having thoroughly researched and
investigated all factors in terms of quality, quantity, price, time and continuity,
as well as providing an effective back-up service to deal with supplier
problems.
Responsible to:
Regional Manager
General Manager
Responsible to:
Secretary
Liaises with:
Line Managers, District, Area or Hotel Managers
Operations Managers
Accounts Department
Limits of Authority:
To be agreed
Main Duties:
To be fully conversant with current market prices of all items required by the
hotel or catering department.
To select suppliers with great care by researching their background,
establishing their credentials and their standing in the industry regarding
their ability to match price and maintain deliveries.
To visit suppliers premises so that the quality of their products can be
verified, also gaining visual proof of their operating standards.
To listen carefully to the sales person to glean as much information as
possible, particularly with regard to new products.
To negotiate the terms of the agreement fairly, bearing in mind the price,
quality and continuity of supply.
To negotiate realistic discounts in terms of the above agreements.
To maintain good interpersonal relations with suppliers, thus gaining the
best possible service from them to the extent where they do a lot of the
work for you.
To ensure that dealings are made with a senior person in the organisation,
i.e. one who has the ability to make decisions.
To ensure that the correct numbers of suppliers are appointed, in that,
though streamlined, sufficient options are open, whilst keeping the number
of authorised items in check.
To ascertain the value of new products through quality testing and field
trials.
To maintain up-to-date records of all suppliers, their products and price lists.
To keep an index of all supplies handled, with appropriate comments.
To continuously review commodities and suppliers to ensure that the best

possible agreements are in operation.


To investigate supplier problems, take the appropriate action and follow up
to ensure no similar problems are experienced.
To investigate and action account queries promptly, when these are the
result of price variances.
To review and update company buying policies and procedures.

Chief Operating Officer


Primarily responsible to oversee the everyday operations and functions of a company. Monitors
the daily activities or work program of the organisation and reports them directly to the
company's Chief Executive Officer (CEO). Responsible for designing, improving and
implementing the systems the company uses to produce or deliver its products or services. The
COO monitors and resolves issues regarding various aspects of the companys operations like
sales, marketing, production and human resources. He/she assures the system-wide
implementation of company policies and procedures and finds ways to improve them.
Specific Tasks:

Manage organisational operations

Follows direction set by Chief Executive Officer and Board of Directors

Implements programs to ensure attainment of business plan for growth and profit

Provides direction and structure for operating units

VP Human Resources
Job Title:

VP Human Resources

Company Job Code:

Dotted Reporting:

Division/Department :

Last Revision Date:

Reports to:

CEO

Salary Band:

SUMMARY
Provide leadership and coordination of company Human Resource functions. Develop and implement corporate Human
Resource strategy and programs.

PRIMARY RESPONSIBILITIES

1. Create company strategic recruitment & selection plan.


2. Coordinate company equal opportunity programs to achieve diversity goals.
3. Create company strategic training and organizational development plan to meet personal, professional, and
organizational needs of company employees.

4. Oversee compensation programs to ensure regulatory compliance and competitive salary levels.
5. Oversee the design and development of compensation strategy and programs.
6. Direct the administration of benefit programs to include: health, retirement, death, disability, and unemployment.
7. Evaluate and recommend improvements to benefit programs.
8. Coordinate the administration and negotiation of union contracts.
9. Develop and coordinate grievances and mediate workplace disputes.

10.

Evaluate procedures and technology solutions to improve human resources data management.

11.

Recommend and maintain an organizational structure and staffing levels to accomplish company goals
and objectives.

12.

Evaluate company culture and provide recommendations on changes to accomplish company goals
and objectives.

13.

Evaluate and recommend human resource outsourcing opportunities and identify potential vendors.

14.

Develop and manage annual budgets for AHRL and perform periodic cost and productivity analyses.

15.

Recommend and establish company policies and procedures.

16.

Work with Unit managers and corporate staff to develop three year, five year and ten year business
plans for the company.

17.

Establish and implement short- and long-range departmental goals, objectives, policies, and operating
procedures.

18.

Serve on planning and policy-making committees.

19.

Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

1. Recruit, train, supervise, evaluate and retain staff.

KNOWLEDGE AND SKILL REQUIREMENTS

1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change
management. Knowledge of national, and local employment, wage and salary laws and regulations. Ability to
interpret and advise on the application of labor laws. Ability to analyze and assess training and development
needs. Knowledge of organizational development theory and practices. Experience in design, development and
implementation of salary administration plans and benefit programs. Ability to negotiate and manage collective
bargaining agreements and alternative dispute resolution processes. Experience in examining and reengineering operations and procedures, formulating policy, and developing and implementing new strategies
and procedures. Knowledge of computerized information systems used in human resources applications.

2. Work requires professional written and verbal communication and interpersonal skills. Ability to motivate teams
to produce quality materials within tight timeframes and simultaneously manage several projects. Ability to
participate in and facilitate group meetings.

3. The position requires a Masters Degree in Human Resources and ten years of experience in a senior-level
Human Resource position, preferably in a sizeable Hotel Company

4. Work requires willingness to work a flexible schedule.

5. Work may require extensive travelling to various Units and catering colleges spread across the country
WORKING CONDITIONS
Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.

VP Sales & Marketing


Job Title:

Corporate GM Sales & Marketing

Company Job Code:

Dotted Reporting:

Division/Department:

Last Revision Date:

Reports to:

Salary Band:

SUMMARY

CEO

Provide leadership and coordination of company positioning, brand development, sales and marketing
functions. Develop and implement sales and marketing strategy. Monitor and analyze sales and marketing
activity against goals.

PRIMARY RESPONSIBILITIES

1. Direct and coordinate company sales and marketing functions.


2. Develop and coordinate sales selling cycle and methodology.
3. Direct and oversee the company marketing function to identify and develop new markets, contacts
and guests for the hotels.

4. Research and develop strategies and plans which identify marketing opportunities, direct marketing,
and new project development.

5. Analyze and evaluate the effectiveness of sales, methods, costs, and results.
6. Develop and manage sales and marketing budgets, and oversee the development and management
of internal operating budgets.

7. Plan and coordinate public affairs, and communications efforts, to include public relations and
community outreach.

8. Directly manage major and critical developing client accounts, and coordinate the management of all
other accounts.

9. Participate in the development of new project proposals.


10.

Establish and implement short- and long-range goals, objectives, policies, and operating
procedures.

11.

Supervise the planning and development of company marketing and communications


materials.

12.

Represent the company at various community and/or business meetings to promote the
company.

13.

Supervise the preparation, issuance, and delivery of sales materials, exhibits, and promotion
programs.

14.

Promote positive relations with partners, vendors, and distributors.

15.

Recommend and administer policies and procedures to enhance operations.

16.

Work with department managers and corporate staff to develop five year and ten year
business plans for the company.

17.

Establish and implement short- and long-range departmental goals, objectives, policies, and
operating procedures.

18.

Serve on planning and policy-making committees.

19.

Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

1. Recruit, train, supervise, and evaluate department staff.


KNOWLEDGE AND SKILL REQUIREMENTS

1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change
management. Knowledge of structuring sales quota goals and revenue expectations. Experience in
planning marketing strategies, advertising campaigns, and successful public relations efforts.

2. Work requires professional written and verbal communication and interpersonal skills. Ability to
motivate teams to produce quality materials within tight timeframes and simultaneously manage
several projects. Ability to participate in and facilitate group meetings.

3. This is normally acquired through a combination of the completion of a Hotel Management diploma /
Masters Degree or diploma in Marketing and ten years of experience in a senior-level operations,
sales and/or marketing position in Hotels

4. Work requires willingness to work a flexible schedule.


5. Work involves extensive travelling
WORKING CONDITIONS
Working conditions are normal for an office environment. Work may require occasional weekend and/or
evening work.

CFO
Job Title:

Corporate financial Officer

Company Job Code:

Dotted Reporting:

Division/Department :

Last Revision Date:

Reports to:

CEO

Salary Band:

SUMMARY
Responsible for all financial and fiscal management aspects of company operations. Provide leadership and
coordination in the administrative, business planning, accounting and budgeting efforts of the company.

PRIMARY RESPONSIBILITIES

1. Create, coordinate, and evaluate the financial programs and supporting information systems of the
company to include budgeting, tax planning, real estate, and conservation of assets.

2. Approve and coordinate changes and improvements in automated financial and management
information systems for the company.

3. Ensure compliance with local, state, and federal budgetary reporting requirements.
4. Oversee the approval and processing of revenue, expenditure, and position control documents,
department budgets, mass salary updates, ledger, and account maintenance and data entry.

5. Coordinate the preparation of financial statements, financial reports, special analyses, and information
reports.

6. Develop and implement finance, accounting, billing, and auditing procedures.


7. Establish and maintain appropriate internal control safeguards.

8. Interact with other managers to provide consultative support to planning initiatives through financial
and management information analyses, reports, and recommendations.

9. Ensure records systems are maintained in accordance with generally accepted auditing standards.
10.

Develop and direct the implementation of strategic business and/or operational plans,
projects, programs, and systems.

11.

Assist in obtaining the necessary licenses and insurance required to start a business.

12.

Analyze cash flow, cost controls, and expenses to guide business leaders. Analyze financial
statements to pinpoint potential weak areas.

13.

Establish and implement short- and long-range departmental goals, objectives, policies, and
operating procedures.

14.

Serve on planning and policy-making committees.

15.

Oversee financial management of foreign operations to include developing financial and


budget policies and procedures.

16.

Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

1. Represent the company externally to media, government agencies, funding agencies, and the general
public.

2. Recruit, train, supervise, and evaluate department staff.


KNOWLEDGE AND SKILL REQUIREMENTS

1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change
management. Knowledge of finance, accounting, budgeting, and cost control principles including
Generally Accepted Accounting Principles. Knowledge of automated financial and accounting
reporting systems. Knowledge of federal and state financial regulations. Ability to analyze financial
data and prepare financial reports, statements, and projections.

2. Work requires professional written and verbal communication and interpersonal skills. Ability to
motivate teams to produce quality materials within tight timeframes and simultaneously manage
several projects. Ability to participate in and facilitate group meetings.

3. This is normally acquired through a combination of the completion of a Masters Degree in Finance or
Accounting, ten years of experience in a senior-level finance or accounting position, and a CPA.

4. Work requires willingness to work a flexible schedule.


WORKING CONDITIONS
Working conditions are normal for an office environment. Work may require occasional weekend and/or

evening work.

COO
Job Title:

COO

Company Job Code:

Dotted Reporting:

Division/Department :

Last Revision
Date:

Reports to:

CEO / Chairman / Board

Salary Band:

SUMMARY
Provide leadership to position the company at the forefront of the industry. Develop a strategic plan to
advance the company's mission and objectives and to promote revenue, profitability and growth as an
organization. Oversee company operations to insure production efficiency, quality, service, and cost-effective

management of resources.

PRIMARY RESPONSIBILITIES

1. Develop a strategic plan to advance the company's mission and objectives and to promote revenue,
profitability, and growth as an organization.

2. Oversee company operations to insure production efficiency, quality, service, and cost-effective
management of resources.

3. Plan, develop, and implement strategies for generating resources and/or revenues for the company.
4. Identify acquisition and merger opportunities and direct implementation activities.
5. Approve company operational procedures, policies, and standards.
6. Review activity reports and financial statements to determine progress and status in attaining
objectives and revise objectives and plans in accordance with current conditions.

7. Evaluate performance of executives for compliance with established policies and objectives of the
company and contributions in attaining objectives.

8. Promote the company through written articles and personal appearances at conferences and on
radio and TV.

9. Represent the company at legislative sessions, committee meetings, and at formal functions.
10.

Promote the company to local, regional, national, and international constituencies.

11.

Build a fundraising network using personal contacts, direct mail, special events, and
foundation support.

12.

Present company report at Annual Stockholder and Board of Director meetings.

13.

Direct company planning and policy-making committees.

14.

Oversee foreign operations to include evaluating operating and financial performance.

15.

Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

1. None listed.

KNOWLEDGE AND SKILL REQUIREMENTS

1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change

management. Skill in examining and re-engineering operations and procedures. Experience in


formulating policy, and developing and implementing new strategies and procedures. Ability to
develop financial plans and manage resources. Ability to analyze and interpret financial data.
Knowledge of public relations principles and practices. Knowledge of communication and public
relation techniques. Ability to develop and deliver presentations. Ability to identify and secure
funding/revenue sources.

2. Work requires professional written and verbal communication and interpersonal skills. Ability to
communicate and interact with officials at all levels of government and to work effectively with a wide
range of constituencies in a diverse community. Ability to motivate teams and simultaneously
manage several projects.

3. This is normally acquired through a combination of the completion of a Masters Degree in Business /
Post Graduation in Hotel Management and ten years of experience in a leadership role for a large
division / company or a successful entrepreneurial background of related industry

4. Work requires willingness to work a flexible schedule and travel.


WORKING CONDITIONS
Working conditions are normal for an office environment. Work may require frequent weekend and evening
work. Work may require frequent overnight travel.

Executive Secretary
Job Title:

Executive Secretary

Company Job Code:

Dotted Reporting:

Division/Department :

Last Revision
Date:

Reports to:

COO / CEO

Salary Band:

SUMMARY
Provide personal administrative support to the President/CEO. Duties include general clerical, receptionist
and project based work. Project a professional company image through in-person and phone interaction.

PRIMARY RESPONSIBILITIES

1. Prepare correspondence, reports, and materials for publications and presentations.


2. Setup CEO/COOs travel arrangements.
3. Setup accommodation and entertainment arrangements for company visitors.
4. Maintain CEO / COO calendar.
5. Prepare and maintain CEO / COO expense report.
6. Setup and coordinate meetings and conferences.
7. Create, transcribe, and distribute meeting agendas and minutes.
8. Answer telephones and handle in appropriate manner.
9. Meet and greet clients and visitors.
10.

Perform general clerical duties to include but not limited to: photocopying, faxing, mailing,
and filing.

11.

Maintain hard copy and electronic filing system.

12.

Sign for couriers & packages.

13.

Coordinate project-based work.

14.

Supervise support staff.

15.

Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

1. None listed.
KNOWLEDGE AND SKILL REQUIREMENTS

1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school
diploma or equivalent.

2. Knowledge of Microsoft Office and telephone protocol. Computer literate with the ability to learn new
software applications. Duties require professional verbal and written communication skills and the
ability to type 60 wpm. Visibility of work requires attention to detail, excellent organizational skills,
and discretion with confidential information. This is normally acquired through a combination of the
completion of an Associates Degree and three to five years of secretarial experience.
WORKING CONDITIONS
Working conditions are normal for an office environment. Work may require occasional overnight travel and
weekend and/or evening work.