Arun B Nair

Phone:
201-212-9667
E-mail:arunbnair83@gmail.com
Summary:
Over 10 Years of Professional IT Experience as System Administrator
Experience in Installation of all types of Microsoft Windows Operating Systems
(2003/2008 R2/2012 Servers).
Experience in working with HP Servers (DL360/380/580, ML580).
Involved in Designing and Implementing MS Active Directory, DHCP, DNS, and AD
Enabled applications.
Experienced in Microsoft Applications including IIS, Exchange, SMTP, FTP, and
Domain Controllers.
Exposure to Backup and Disaster Recovery, Windows Deployment Service,
Symantec backup exec.
Experience in Network Operations.
Highly skilled in managing and maintaining relationships between highly diverse
cross functional teams and users; building productive relationships with internal
and external stakeholders; vendors and partners.
Provide Technical Support to end-users and administrators.
Proven ability to administrate and control operations and able to multi task under
pressure.
Strong communication, analytical, trouble shooting, problem-solving, time & task
management, team management, presentation skills.
Good experience in virtualization and involved in planning and building virtual
environment using Microsoft Hyper-v and VMware.
Technical Skills:
Operating Systems
WEB/APP Servers
Virtualization

WINDOWS 2003/2008/2008 R2 SERVERS, Windows 7/8/10 client

OS Unix, Linux.
IIS 5/6/7/7.5/8
Hyper-v, VMware

Monitoring
Load Balancers

SCOM, Keynote, Site Scope

Network load balancer (NLB), F5 Big IP, Net Scalar, L4 Load
balancer

Other tools

IIS6.0/7.0/7.5/8 Administration, NLB / F5 BIG IP, ASP.NET

2/3/3.5/4,
SCOM/SITESCOPE, TCP/IP-WINS, DNS, DHCP

Education:
Bachelor of Technology in Electronics & Communication from Cochin
University, Kochi, India
Certification
MCSA 2003
ITIL 2011

 CCNA trained
MCSA 2008 trained
A+ certified
Professional Experience:
Client: PTC, NJ
April 2014 Till date
Role: System Engineer
Responsibilities:
Taking care of pre requests for servers before going for production.
Installed and configured SSL certificates in order to maintain security for the
websites
Experience with Hyper-V, SCVMM and VMware ESX Server for virtualization.
Installing, configuring and managing VMware and Hyper-V machines in web farms
Resolve the Space issues on servers by shrinking the Log files and data files.
Monitoring and Trouble Shooting the Deadlocks.
Provided Technical Support to end-users.
Developing the scripts using Tck/Tk & python.
Provide technical support during Major Incidents to ensure timely resolution of the
problem/outages and validate root cause to minimize business disruptions
Provided Technical Support to end-users.
Experience in Writing automation scripts using Tcl/Tk,Perl, Java script & Shell
scripting.
Configured User Authentication to applications and security configurations.
Responsible for maintaining the File Server, Application and Print Servers.
Experienced in trouble shooting, VMWare, Active Directory, Clustering, Strong
scripting skills such as VB, PowerShell
Provided users with access rights and permissions for accessing the required
applications.
Manage all computers, groups and users via Active Directory via Group Policy
Administration
Thoroughly tested new software installs and rollouts to ensure compatibility with
current desktop build
Participate in audit support activities, as they pertain to Information Security, for
both internal and external audits. Perform audit support tasks as assigned.
Perform required activities to resolve open audit issues.
Developed producers using command-line tools with in Microsoft Active Directory
utilized command-line tools such as PowerShell and NT utilities.
Provided Active Directory security storage for user, names and credentials
developed restriction policies for administrators and developed administrative
GPO objects
Liaising & meeting with external suppliers of IT services.
Configuring and maintenance of remote management software like Terminal
Services and Symantec PCAnywhere.
Supported a multi-site IT infrastructure of not less than 500 employees and provided
the very highest level of technical support to internal staff and Bond clients.
Change management covering planned outages, emergency outages, emergency
patch update and emergency antivirus updates on the servers or any license /
software updates.

 Analyze and resolve or escalated problems.

Audit application backup policies and environments to ensure integrity of backup
and recovery activities.
Document and implement changes to technical standards as required.
Ensure that customer satisfactory levels are exceeded
Managing Storage Units.
Managing backup policies.
Managing catalogs and images.
Media and Device Management
Troubleshooting on Backup, Devices and other NetBackup issues.
Managing Devices for backups.
Environment: Windows server 2012/2008, AD, DHCP, DNS, Windows 7/8/10 client
OS, VMware ESX server, Printers, MS Office

Client: CWT, NJ
January 2012 March 2014
Role: System Engineer

Responsibilities:
Provided system and desktop support to 120+ users.
Oversaw the day-to-day operations of servers within the Network, Windows Servers,
Exchange Administration, Remote Desktop (Terminal Server) and VPN
connectivity for remote users.
Coordinated the operations of Hummingbird Document Management System
Administration, WorkShare, InterTel Voice/Web Conferencing, and Aruba
Wireless Network.
Managed, monitored and maintained Virtual Servers and machines (VMWare SXi
4.1).
Managed and maintained Active Directory.
Developing the automation scripts using perl.
Administered and supported Windows Server 2008 & 2012
Network monitoring using Websense, Postini Spam Filter
Participation in project activities to validate Microsoft's implementation of ADFS in
the SSO Production environment.
Participation in project activities for knowledge transfer and to implement ADFS in
the SSO Test environment.
Monitored Symantec Backup Exec 2010 of all servers and integrity checks.
Built and maintained SharePoint Intranet.
Managed, maintained and monitored server clusters.
Managing E2, E3 OWA environment through ADFS integration including F5 load
balancer.
Maintained BES and Maas 360 for Blackberries, iPhones, iPads and Android
Responsible for network wide rollouts of virus definitions and updates via Symantec
Endpoint Protection.
Developer and technical lead responsible for building the foundation of the new
Lotus Domino application environment, using Domino script, macro language,
VB Script, C and C API
Managed mail archive using Symantec E-vault.

Management of Symantec Endpoint Protection server.

Active Directory monitoring, maintenance
Group policy management
Windows Server 2008 & 2012 administration and support
Managing and maintaining citrix xen app and server clusters
Citrix XenDesktop and Xen App rollouts and support
Installation, Upgrading, Patches, Migration, Configuration, Troubleshooting, Security,
Backup, Disaster Recovery, Performance Monitoring and Fine-tuning on UNIX
(SUN Solaris, Red Hat Linux) Systems.
Environment: Windows server 2012/2008, AD, DHCP, DNS, VMware ESXi 4.1,
Blackberry Enterprise server, Symantec Backup Exec, MS Office, SUN Solaris, Red
Hat Linux, Citrix
Client: PTC, Bangalore, Karnataka
August 2008 - December 2011
Role: Systems Administrator
Responsibilities:

Server-Administration of user accounts, profiles, ,mail accounts using Exchange

2007 and disk quota, Group policy, Norton Ghost server, Terminal server
Perform on-site analysis, diagnosis, and resolution of server issues for end users,
and recommend and implement corrective solutions, including off-site repair for
remote users as needed.
Install, configure, test, maintain, monitor and troubleshoot Server and related
hardware and software in order to deliver required service levels.
Assess the need for and implement performance upgrade to Server boxes.
Collaborate with LAN technicians/Network Administrators to ensure efficient
operation of the companys Server computing environment.
Receive and respond to incoming calls, pages and/or emails regarding server issues.
Answer to and perform move, add and changes (MAC) requests as they are
submitted by line managers.
Prepare tests and applications for monitoring Server performance, and then provide
performance statistics and reports.
Assist in preparing, maintaining and upholding procedure for logging, reporting and
statistically monitoring server operations.
Accurately document instances of Server equipment or component failure, repair,
installation and removal.
Designed and implemented Lotus Domino application architecture, including E-mails
servers, IBM Lotus Instant Messaging and Web conferencing (Sametime) for
high availability, scalability, performance and security on AIX, Sun Solaris and
Windows NT Platforms.
If necessary, liaise with third-party support and Server equipment vendors.
POC on Server products in support of Server procurement and development efforts.
Evaluate and recommend products for purchase.
Assist in developing long-term strategies and capacity planning for meeting future
Server hardware needs.
Documentation of technical specifications for purchase of server hardware and
relate products
Creating scripts and automate system activities

Environment: Windows server 2008/2003, AD, DHCP, DNS, Exchange 2007,

VMware ESX Server,
IBM Lotus Domino server, Blackberry Enterprise server, Symantec Netbackup, MS
Office
Client: Dream Quest Pvt Ltd, Bangalore, Karnataka
June 2005 - August 2008
Role: Customer Support Engineer
Responsibilities:
Involved in creating User Accounts and Groups in Active Directory
Installed and Configured WIN, TCP/IP, DNS, DHCP, IIS and Terminal Services.
Involved in Installation, up gradation, Configuration, and Maintenance of Microsoft
Windows 2003/2008 Servers on Dell and HP Servers.
Maintain the stability of all W2K8 active directory servers, application servers, core
systems support, Systems Disaster recovery plans.
Installed Windows Patches on all the Desktop Systems.
Creating Images of laptops and desktops with Ghost.
Installation of Outlook and configuring.
Responsible for Design and implementation of Server Infrastructure technology and
thorough knowledge of Windows 2003/2008 Server, Active Directory, Group
Policy, OS builds and troubleshooting.
Liaising & meeting with external suppliers of IT services.
Responsible for scheduling work to junior staff and induction training for new staffs.
Installation of Windows XP and preloaded software on branded systems HP, Compaq
Development and introduction of a centralized VPN service to be resold to clients.
Configure, install and administer network infrastructure and telecommunications
systems that
Configured and managed backup & restore procedures
Configuration and maintenance of VoIP soft Switch VPS, Mera, Nextone and
customized version
Installation and maintenance of VoIP software based Servers and VoIP devices IP
Phones, gateways, IP PBX etc.
Deployed new hardware, server backups & evaluating new software & security risks
Configuration of IPhone, Blackberry and other hand held devices & laptops.
Responsible for analyzing and evaluating network security threats and
vulnerabilities, email services, diagnosing & resolving hardware, software & end
users problems.

Acted as the first point of contact for all IT & technical queries.
Environment: Windows XP, Windows Vista, Windows 2000, Windows Server
2003/2000, Printers, VoIP phones, MS Office