Connect

Hotels We Serve

Hospitality Service Center

experience
With PSE On Call service, we are always standing by. Even if
the unexpected happens, The PSE service team immediate
steps to ensure your business continuity.

integration & development services

PSE d.o.o., Dolenjska cesta 318, SI-1291 kofljica, +386 1 5466 500 tel, +386 1 5466 508 fax
www.pse.si info@pse.si

integration & development services

HSC

Connect

Charges - Call Data Record: HSC Connect covers

standardized Call Accounting and Call Data Recording. In addition the system offers an Interface to 3rd
Party Call Accounting systems.

HSC Connect is an intelligent communication solution for your hotel property which serves as a
middleware between your Front Office System (PMS) and the PBX (telephone Switchboard). The
middleware is available for most Property Management Systems.
HSC Connect provides you with the following key features:
Check-In/Check-Out: Upon arrival and Check-In the guest telephone is automatically enabled and
ready to dial and receive calls. Administrative phones display automatically the Guest name, room
number etc. when the guest calls.
Remote Mini-bar input: If a guest consumes any Mini-bar items, the room staff can enter directly at
the guest telephone the consumption. To avoid any incorrect entries there are various kinds of
secured entry types e.g. with personnel code.
Wake-up Service: Wake-up orders can be posted directly over the guest telephone with or without

Message Indication: Messages that arrive during a

guest absence will be stored. After the return, the
guest can check this message (Message waiting lamp will remind him).
Service Tracking: Service Tracking for monitoring guest requests right through to their satisfaction completion, including
escalation mechanisms and integration with service mobile devices.
This innovative CRM solution is totally integrated and fully adapted for small hotels. Service Tracking ensures that both
service requests of hotel guests and other work orders are collected and submitted to responsible hotel staff members.

Moreover, you can follow the service progress from a central point. With the New Service Request window you can create
a new service request for a guest staying in your hotel or enter other work orders. You can assign the service to a service
attendant (or a category) and describe the service type as well as the time when the service should
be performed and whether it is a periodical service.

voice prompting. In addition to that, the Wake-up service can be entered as well at the Front Office
through the staff.
Remote Room Status Entry: After the cleaning and the check of a room the room staff can enter
the room status directly through the guest telephone with or without voice prompting. The room
status can be changed at the reception at any time.
Do Not Disturb: If required the guest or the Front Office staff can adjust the Phone Status for any
calls (outgoing and incoming).

Web based architecture

Security and reliability

Flexible GUI
Technical Support
Open System
Rapid deployment

HSC Connect is equipped with an open database connectivity which allows the importing and exporting of several kinds of
data.