Вы находитесь на странице: 1из 161
ELEMENTARY i | Student's Book with Pocket Book and DVD-ROM Third Edition Angela Buckingham, Bryan Stephens and Alastair Lane INTERNATIONAL EXPRESS Student's Book with Pocket Book and DVD-ROM UNIVERSITY PRESS OXFORD and education by publishing workdwide Oxford sa registered trade No unauthorized photocopying, All rights reserved. No part ofthis publication may be reproduced, stored Ina retneval system, of transite, n any form or by any means, without the prior permission in writing of Oxford University Pres. as expresly permitted bylaw, by licence or under terms agreed with the appropriate Feprographics rights organization. Enquiries concerning reproduction outside the scope ofthe above should be sent to the ELT Rights Department, Oxford University Press, atthe address above You must not circulate this work in ay other form and you most impose this same condition on any acquirer Links to thir party websites are provided by Oxford in good faith and for information only Oxford disclaims any responsibility forthe materials contained in any thi party website referenced inthis work ISBN: 9780 194597586 Printed in China “This book is printed on paper from certified and wellmanaged sources “The pubisher woul i to thank the flowing fr permission to reproduc coprisht photographs: Alamy Images pp 6 Waiters setting tables/Ezabeth Whiting & ‘Associates, 12 (Businesswoman shaking handsjuice Images), 16 (Scientist) PHOVOIR), 24 (Sightseeing busfoeFox) 35 Businesswoman on phone/Tetra Images) 54 Selfidges, Lnndonfon Arnold Images Ltd) 54(Woman with Selftidges bag/Trave Picture) 5 Selfridges department store, Birmingham) ‘eye25 pin), 56 Department store escalatorsbernhard Classen, 57 Stockholm Jon Amold images Ltd) 57 (Christina market, Stockholm/Rolf Adlercreutz), 57 (Cafeand chic fashion shops, Stocidolm(ain Masterton), 58 (Busy street {in Seoul/South Korea), 64 irish dancing/cenicireland com/Christophes Hill Photographic) 4 (Natural History Museum)Bjanka Kadic). 64 (Strawberry {ce creamyWestend61 GmbH), 64 (Busy tube trainJoeFox), 4 (Beach, ‘Maldive islands|Chad Ehlers. 78 Festival crowdjRoger Cracknell 1/clasi), “78(Crowds at Samsung stand, IFA trade show/lain Masterton), 96(Soup(OTha Afanasieva} 96 PiozhkiProfimedha(CZ as), 97 (Grand Bazaar, ital) David Noton Photography) 99 (Restaurant/ZUMA Press, Inc) 100(Food on ‘eay/Superstock), 105 (Woman behind compute/Tetra Images), 105 Tech [Mechanical Engineering Science ArtiKheng Ho Toh), 117 Window shopping) Kevin Foy), 117 (ASIMO the robot{Chris Willson. 123 (Smart ForTwo cat] Oleksiy Maksymenko Photography): Benny CharFotoworks p32(a) Corbis pp.6{Chet preparing meal/Lew Roberson) (Cerro Concepcion) Richard CummingRobert Harding World Imagery. 8(Architec/Ocean), 12 Businessmen shaking hands/Ocean, 18(Rainsat St Pancras railway stationfRober Schesingeridpa), 24 (Women having cofeeHero Images). 25 Serving food in restauranteas Lark), 30 (Home office/Guy Momtagu- Pollock/Arcaid, 31 (Home office/Abode/Beateworks).37 (Bullet train in Tokyo| ‘Jose Fuste Raga}, 61 (Barista serving customer/Beau Lark). 66 (Photographer in CChileFototeeling/Westendst}), 68 (S20 Paulo at night/Atantide Phototravel, 69 (Man attacks Berlin WallfRobert WalisSIPA, 69 Facebook CEO Mark “Zuckerberg 69 (Barack Obama presidential inauguration}im Bourg, Reuters) 69 Couple in Mode! T Ford converibie/Hulton-Deutsch Collection), (6 Wright Brothers First Figh/Bettmann), 72 Architects/Billy Hustace). ‘1 (Businesswoman with ples of workBlue Jean Images. 50 (Tree top ‘estaurant(Christan KoberjAl}.96 Winter Palace. St Petersburg/Bogdanova, “TamarafSuperStock) 96 (St aac’ Cathedral and Neva RiverFranz-Mare re) 101 (Szecheny Thermal Baths ip Budapestohn Harpe). 102 (Couple at ‘amily gathering Street Studio), 102 (Engineer examining wind turbines) ‘Dave & Les JacobsBend images) 104 (Man repairing wind turbine/Mika), 106 husinesswoman holding flesMarnie Burkhart) 112 (Laptop/Tim Pannell), 112 folded shir with ie/Lary Washburnfstop, 128 Businesswoman with ‘Castard communications he Colours) 0 ark) 0 (Tourist on suspension bridge) International Hoat Show/OU Scarf, 12 (Churchgate Station, MurmbaiDave Abram, 103 (Wellington CityfOliverStrewe), 104(Father and son ing ke ‘Adrian Pope), 106 Fashion designer/etsie Van Der Meer) 106 Hote manage Alistair Berg), 106 industrial workers reviewing plansjkali), 107 (Desk top printer/Thomas Northcut, 108 (Business meeting/Zak Kendal 112 Perfume young Jeon) 114 Woman with scooter/DreamPictures).116(Scootery, Hoang Dinh Namn/AFP), 117 (Hanger at Embraer fcitesKeiny Andrade LatinConten), 120 (Construction worker/Paul Bradbury Kobal Collection 1p114(Roman Holiday/Paeamount) Lonely Planet pp.424, 51: Masterle 2 (Shaking hands): Rex Features pp 78 Cannes film fextivalfSipa Pes) 480 (Tourists queuing a the Louvre/Paul Brown), 90 (Dinner in the Sky dining experiencejainnerintiskycomSolent:RecDip. 118% Owen Raggett p32 and ch: Shutterstock pp.11 (Business meeting/Monkey Business images) 15(DoctorsMinerva Studi), 24 (Io Zamflrescu band performs live] salajean), 54 (Stationery/Arica Studio), 54 Frt/Denis Vrublevski), 54 (Dry starts live lives finish _——» finishes 0000 Grammar Unit2 19 7 Put these verbs in the correct group. Then listen and check 8 Complete the description of a day in the life of super-commuter Andrew Wallis Use the correct form of the verbs in brackets, a Andrew Wallis works _' (work) for a bank in the USA. His office is in Houston, Texas, but he (live) in Corsicana. Corsicana is 290 km from Houston ring the week, he usually (get up) at m. and then he (drive) to work. It (take) three hours, and then in the evening he (go) home again. Why does he do this? He (ove) his job but he also (enjoy) his life in Corsicana. ‘My family is happy here We have a nice house and my daughter (like) her school. She (have) a lot of friends in our neighbourhood. Also my wifes job is in Dallas so she _ (not want) to move to Houston! ‘What does his wife think of Andrew's lifestyle? He (not need) to live this way. I want him to work from home? Does Andrew-agree? No, he doesn't. ‘Work at home all day~ that's my idea of a nig 9 Make questions about Andrew. Examples What time / get up? What time does he get up? live / in Houston? Ea Does he live in Houston? Who / work for? Where / work? drive / to work? How long / take? like / his job? have / children? Where / his wife / work? mErRERtE his wife / like / his lifestyle? _ ee 5 , TASK 11 Workin pairs. Go to page 126. . Ask and answer the questions in 9. Use the information in 8 20 Unit 2 Grammar oo Vocabulary Nu r 1 Lis ten to the examples. °@ e- 2 Listen andéirelé)the numbers you hear. b 15 50 117 70 f 19 90 3. Work in pairs. Say a number in 2. Point to the number your partner says. 4 There are two ways to tell the time in English. Look at the first way. 0800) 0430) o750) G05 eight otlock or eight a.m./ p.m. four thirty seven fifty ten oh five 5 ©) 2.6 Listen and number the watches and clocks 1-8 in the order you hear them. 6 Look at the second way to tell the time. o'clock five past ten to quarter to ~~ * twenty to Fd twenty past cS twenty-five to twenty-five past half past 7 Work in pairs. Point to the clocks and watches in 4 and 5. Practice both ways of telling the time. Example A Whattimeisit? B Its twenty past nine. / Its nine twenty. @mc00 Vocabulary Unit2 21 9 Workin small groups. Use the game in 8. Ask and answer questions about your daily routine. 22 Unit2 Vocabulary a#O50 Work skills Emails 1 1. Read the two emails and answer the questions. was very good at the IT Expo in Tokyo ast week. Thank you for th an about your online training nformation abo Could yo Look forward to heating fram yo Best wishes, Jeff Hanson Recrutt inc, HR Manager 1 Have Jeff Hanson and Maki Taguchi met before? 2. Do Jeff and Ms Taguchi work for the same company? 3 What two things does Jeff request? 4 How does Ms Taguchi send the information to Jeff? 5 What other information does she give him? 2 Complete the phrases below using the underlined words in emails 1 and 2. Opening Dear * Taguchi Dear Hanson Previous contact It was ’ Thank you “ Thank you very much e Request Could E Attachment — I 7 Future contact I look . Closing Best — Kind ” 3 Complete the email with the correct phrases from 2. 38) davidjoungenmosdmcom From) asiephiensemasclutionstr Sime Oniine digital management ‘Young, te to meet you at the digital trade far for your advice about online digital management systems. your service and costs? i to hearing from you Kind Annie Stephens send me some more details about 4 Write the reply to the email in 3. Use email 2in 1 as a model. §mEO0 Workskills Unit2 23 Functions INTRODUCTION 1 Workin pairs. What can you see in the pictures belo 2 Listen to three conversations, Match conversations 1-3 with pictures a-c. Do the people say yes or no to the invitation? i 34 Complete the conversations with these words. Then listen again and check | em a We | N | 4 ke to meet for coffee this mo B th but there's a staff meeting at eleven ; aca A Fine Se B B 8 A 4 Work in pairs. Practise the conversations in 3. 24 anne Focus Complete the table with these phrases. Would: te Yes, that woul 7 1anks, fd love to, bu Thanks for asking me, Do you want t Thank Refusing (saying no) Inviting someone Accepting (saying yes) °o PRACTICE 5. Complete the conversations. Then listen and check. A. Are you free this evening? like to go out for dinner? B Thanks, 1d but I have other plans for tonight. 2A like to see the new art exhibition at the museum? Its about Picasso and Matisse B Yes, please. That great. 3A Are you on Friday? you want to go to that new Japanese restaurant? B I'msorry,1 thanks for It's my brother's birthday on Friday but 6 Match the questions 1-5 and answers a-e. 1 Would you like to go toa Yes, lam. What do you want to do? TASK museum tomorrow? b_ Yes, Pd like that. Which museum? Do you want to get a pizza? _Yes, that would be good. I'm hungry 3 Are you free on Sunday? Thanks, Id love to, but I'm away 4 Do you want to meet for coffee next week. next week? Thanks for asking me, but I'm sorry I 5 Would you like to go to the cinema tonight? can't. 'm busy tonight 7 Work in pairs. Practise making invitations u ‘no’'to the invitation, Example A Hi, Bernice. Would you like to go sightseeing on Friday? B Yes, that would be great. What time? A Are you free at two otlock? B Yes, Thanks for asking me. A No problem! See you on Friday 9 the pictures below. Say yes’ or 1D Functions Unit2 25 Review Grammar Present Simple: he/she/it; questions Form ‘To make most verbs in the third person Examples He lives in Portugal She works in Argentina. It takes five hours by train. ngular (he/she lit), we add -s. To make the negative, we use doesn't + verb. Example She doesn't travel by bus. ‘To make a yes / no question, we use Does + subject + verb... ? Question Short answer Does he go on business trips? Yes, he does. / No, he doesn't Does she have lunch at her desk? _Yes, she does. /No, she doesnt. ‘To make a Wh- question, we use Wh- + does + subject + verb ... ? Example Where does she have lunch? When does he finish work? Third person -s: some spelling rules Some verbs have irregular spelling in the third person singular present tense. For verbs that end in ss, sh, ch, x, and 0, we add -es. Examples miss - Marc often misses the bus. finish ~ She finishes work at 6.00 p.m. catch Ella catches the train at 7.30 a.m. fix - He usually fixes the photocopier. go - She goes to the office by train. | For verbs that end in a consonant + y, we change y to ies. Example fly - He often flies to Frankfurt airport, Frequency adverbs ‘The adverb goes before normal verbs, but it goes after the verb ‘to be! Examples He often drives to work. Not He-drivesofiente- work She is never late. NoT Sheneverislate: Use We use frequency adverbs to say how often a person does something. Examples | never work on Sunday. She always drinks coffee for breakfast. ‘They sometimes meet for lunch. PRACTICE 1 Complete the sentences using the verbs in brackets. Change the ending if necessary. 1 Karin (live) in Berl 21 work) for a telecommunications company 3 He (watch) alot of TV t Hasseim (go) to the office every day 5 We (fly) to Lisbon on 23" June. 6 She (have) an interesting job. 2. Make negative sentences. 1 He takes the train to the office 2. She usually meets clients in her office 3 Anna works in Madrid. 4 Roberto leaves home early in the morning, 5. Harriet finishes work at 6,00 p.m. 6 He flies to Dubai at least once a month. 3 Put the words in the correct order to make questions. bank she work does for a? does what she finish work time? % ine live where he does? sists start when the film does? E bi sa he have does a car? i s 6 get work how she does to? 4 Complete the text. Use these verbs with the correct ending. begin fly go have live notstay spend stop wate Vivian Chung is the CEO of a software company. She _ "in San Francisco but she commutes each week to Taipei and Tokyo. How does she do it? Her week > early on Monday morning, She to Taipei and arrives on Tuesday morning, and then she has breakfast at her apartment in Taipei By 9 a.m. she’ in the office. She__* meetings until 5 p.m. She ___ the night in Taipei - she flies to Tokyo on Tuesday evening. She Wednesday and Thursday in Japan. On Friday, Vivian returns to the USA. On the plane, she _” emails and prepares presentations. When she arrives in the USA, she __* home and she makes a few conference calls. Then her children come home from school and she ? work. “The weekends are for my family? Vocabulary Numbers and time; daily routines 1 ©) 2.9 Listen and draw the hands on the clocks. 2 ©) 2.10 Listen to three conversations at Vancouver Airport. ‘When is the next train? Write the time and choose a.m. or p.m. 1 __:__am/p.m. 2 __:_am/pm. aoe amipm. mmmmm Review Unit2 27 3. Write the verbs in the puzzle. What extra word can you find? 1 He makes a cup of coffee. MIA KI E’§ 2 She the newspaper. | 3 He up at 8,30 a.m. [| 4 She _ the bus to work. 5 He reports 6 She Fridays at home. | 7 He toa meeting 8 She sometimes tennis, 4 Match the opposites. arrive at work a finish a meeting 2. get up b fall asleep 3 start a meeting leave work 4 wake up get off the bus 5 geton the bus € gotobed 5 Answer the questions about your routine. Write your answers. When do you wake up? Lwake up at... How do you travel to work? How long does it take? Do you sometimes go to meetings? What time do you usually have lunch? When do you usually finish work? What do you do after work? What time do you usually arrive home? Work skills Emails 1 1 Lamara Coppola wants to find out more information. Complete her email with these words. look Itwas verygood Kind regards Thankyou for MrJackson Could you send me Te David Jackson om: Lamara Coppola Samet Taming Dear fo meet you atthe BTecH conference in Dubai last week he need about training seminars, _*some mote information about the Ir seminars ths month? _forward to hearing from you Tamara Coppola Functions Invitations We use Would you like t0 ... ?and Do you want to... ? to invite somebody to do something, We use Are you free ... ? to ask if someone is available to meet you Examples Would you like to go shopping later? Do you want to meet the Sales Rep for Singapore? Are you free on Monday at ten otlock? We use Yes, OK to accept. We also say Thanks, Ii like that or Yes, that would be good / great. We dont usually just say ‘No’ directly to refuse. We usually give a reason. Examples I'm sorry, but I'm busy this evening, Thanks for asking me, but I'm sorry, I can't Thanks, 1d love to, but I'm busy this evening. 1. Match the i 1 Are you free on Tuesday evening? _a_Yes, OK. I need a break, Do you want to play tennis b Thanks for asking me, but I'm on tations 1-5 and the replies a-e. 2 Would you like to meet up for holiday next week, lunch next week? ¢ Thanks, 1d like that. I've never been 3. Do you want to get a coffee? to Germany! 4 Would you like to go to the d_ Thanks Id love to, but I'm meeting Frankfurt book fair? Tina this afternoon. 5. Are you free this afternoon? Do € Yes, that would be great. Ilove you want to go swimming? playing tennis. 2 ©) 2.11 Martin Blake arrives at a two-day training course in Glasgow on Monday morning. He talks to three other guests in the hotel reception. Complete the conversations. Listen and check. 1 GuestA Would___' come to the welcome dinner this evening? Colin ‘Thank you, that _ _2 great. What time? Guest A It's from 7.30 in the restaurant. We'll see you later! 2 Martin So you work for InTech Developments, is that right? Guest B_ Yes. I'm Mohammed Soufi. Good to meet you. Martin I'm Martin Blake.__* free this afternoon? There's a workshop with Janet Matthews. She’ very good, Guest B 4, Ican't. I have a meeting at 2.30. 3 GuestC ___ want to get some lunch after this? Tm really tired. Colin Sure, that___* great. Where do you want to go? Guest © How about the Italian place on the seventh floor? Its got fantastic food. Colin ____*. Let’s meet at the restaurant. Guest © OK. See you later. ummm Review Unit? 29 My space Grammar there is / are; ha I j | 1, some, an INTRODUCTION 1. Work in pairs. Tell your partner about your office or workspace 2 Match the people 1-4 with the workspaces a-d. Give reasons for your answers 3 Martha Stewart ~ b 4 US President — politician 3 Match the sentences with the workspaces in 2. ‘There is a bookcase on the wall ‘There are some flowers on the desk. bd ‘There isn't a bookcase in the room. There aren't any pictures on the wall. The room has got a large window. He or she has got some papers on his / her desk. He or she hasn't got a computer. He or she has got some books on his / her table. 30 Unit3 Grammar wooo 4 ©)3.1 Listen to Nicki Page talk about her office. Complete the sentences. Reporter a desk? Nicki Yes, 1 a lovely old desk, and I've got a laptop. Reporter the desk any drawers? Nicki Yes, it some little drawers for pens and things. Reporter a bookcase in your room? Nicki Yes, there’s bookcase next to the desk. Its got some travel books on it Reporter Have you got a desk lamp? Nicki No, The desk is by a window, so it’s very light. Reporter Have you got pictures on the wall? N Yes, I've got a big blue picture over my desk Reporter Are there flowers or plants in the room? Nicki Yes, there’sa little flower pot on my desk Focus Read the examples in 3 and 4. Complete the rules. We use there + +awith singular nouns. We use there+ _____+ some with plural nouns. We use is there /there isn't + about singular nouns. We use are there /there aren't + + noun in questions and negative sentences about plural nouns. ‘We use has/ have and hasn't/ havent for short answers with have got. Have you got a desk? Yes, have. Has it got any drawers? No, it hasn't. © For more details and practice, goto the Review sect ___+ noun in questions and negative sentences 9 on pages 38 and 39. PRACTICE 5 Are these sentences about the picture on the left true or false? Correct the false sentences. True False 1 There is a desk by the window. MsAsel 2 Therearen'tany plants intheroom. O (J 3. There is a computer on the desk. oO o 4 There isn'ta printer in the room. o2'n 5 There are two windows. Base 6 ‘There are two chairs. ees 7 ‘There are some pictures on the wall, 1 6 Make questions. 1 you got / desk? DAS Seeds Com ae ites) pictores Fwallt «335 ke eee gicthere? windowit oy eae) Se ee ena y eee 4 you got / chairs? Warn a 5 there / plants? oh EEN eae Seer 6 there / carpet? Une Pe ee ae ‘Peyon ent ATV anPCR, |.izaie. the weatenices wih there sommes 8. there / lamps? pabmrbota de GT 9. there / bookcase? 10 you got / printer? 0000 Grammar Unit3 31 7 Work in pairs, Ask your partner about a room at home or work questions in 6. Give some details in your answe Examples A Are ther i A Have yo 2 B Yes, [ha a big wooden ¢ 8 Look at the pictures of three famous offices. What can you see? Choose the correct option to complete the descriptions of the offices. = H Lego, Billund, Denmark Lego is a toy manufacturer. The office for the Lego design department looks like a children’s playground, ‘There are / is! thirteen meeting rooms. Each one | Aas J have? got a different style and colour. There are / is red, blue, pink, yellow, and green rooms. Some rooms has / have! got a relaxed style with clouds on the walls; some are quite formal. There | are / is’ a slide from the first floor to the ground floor! | | Dtac Headquarters, Bangkok, Thailand Drac is a mobile phone provider. The Drac building has | have’ got twenty floors. Inside there are | is” restaurants, cafés, and informal meeting rooms, There are / is* also a large round library and a ‘Funfloor’ The Funfloor has / have? got an indoor football pitch, table tennis tables, a running track, as well as spaces for concerts and performances. || I TBWA/Chiat/Day, New York, USA ‘TBWA is an international advertising agency. The | New York office is completely open. It has / have! got a basketball court and there is / are!’ a big-screen TV too. There is / are™ also trees inside the building! got individual desk ‘The employees hasn't / haven't spaces; they can choose a different desk each day. i 9 Which office in 8 do you like? Describe your perfect office. TASK 10 Workin pairs. Student A, look at the picture on page 126, Student B, look at the picture on page 130. Ask and answer questions to find eight differences in the pictures. Example A Has your office got a big window? B No, it hasn't. The window in my office is small. 32. Unit3 Grammar #oo0o Vocabulary Prepositions of place 1. Match the pictures a-i with the prepositions 1-9. FRO SEVN. 4 between 1 4 on 7 in 2 opposite 5 behind 8 onthe right of 3. in front of 6 next to 9 onthe left of Work in pairs. Look at the plan of a conference centre below. Complete the sentences with these words, . Esser il seater Reena com arareaane lecturetheatre restaurant shop 1 The is opposite the lifts on the first floor. ‘The is in front of the conference centre. ‘The _ ____ are next to the lifis on the first floor: The s on the right of Meeting Room 4, is between the cloakroom and the toilets. ___ ison the left of the Conference Room. is behind the reception. Naueen First Floor - Complete the sentences with these prepositions. rnextto ontheright on between opposite 1 The business centre is ___the ground floor. t 2. Meeting room 1is___ meeting room 2. | 3 Meeting room 4 is meeting room 3 and the restaurant. 4 4 Thetoiletsare__of the restaurant. 5. The restaurant is_____ the lecture theatre. mm000 Vocabulary Unit3 33 4 Match the words 1-10 with the places at a train station a-} 6 bookshop main entrance restauran café 4 tourist information office 9 ATM 10. toilets chemist’, 5 Lookat the plan of the train station. Are the sentences true or false? | True ‘The ATM is between the ticket office and the chemist’s ‘The café is next to the bookshop. ‘The restaurant is opposite the tourist information office. ‘The bus stop is in front of the station. The toilets are on the right of the restaurant. ‘The ticket office is on the left of the chemists. 6 ©)3.2 Listen to the people in the station (A-F) arranging to meet before: catch their trains. Write the correct letter next to each name. 1 Martin __ 3 Francesca __ 5 Tom 2 Sharon __ 4 Laura 6 Dani 7 Work in pairs. Choose two or three places on the plan. Call a friend to sY where you are. Example A Hello. Where are you? Watch the video for B Hi,T'min the. more practice A Where's that? B Itsnext to / opposite /in front of . 34 Unit3 Vocabulary maOCD a Work skills | oninc 1 Work in pairs. How do you say these telephone numbers? 1 016329 600969 020 7946 0822 Ext. 34 3 (0044) 116 4960088 2. Read the text about telephone numbers in English. Do English speakers say telephone numbers in the same way as you? ‘Say the individual numbers: 123 is ‘one two three,’ not ‘one hundred and twenty three’. * 22, 44, etc. are often ‘double two’, ‘double four’. * Say the number 0 like the letter ‘0’ (oh) or ‘zero’. For international numbers, you need the country code: 0044 for the UK. + You may need the area code: 020 for London. In large offices, Ext. 123 shows a person's extension number. This is called ‘extension 123 3 ©)3.3 Listen and write the telephone numbers, b a 4 Work in pairs. Write five telephone numbers. Read your numbers to your Partner. Your partner writes down the numbers. Are they correct? 5 ©) 3.4 Listen and complete the conversations. 1 Leslie Hello. Leslie Isaac 2 Greg Hi, Leslie is Greg Barnes from BioTech. Leslie Oh, hi, Greg. How are things? Greg Fine, thanks. And you? Leslie Pretty good. Thanks. Greg Listen. 'm » about our meeting next week . 2 Sara Hello. Datacom. Sara Agosti speaking. How can I help you? Tom Hello. Could 1___*to Tina Melis, please? Extension 3048. Sara Whos___*, please? Tom _____* Tom Chang from ATC Industries, Sara OK. ? the line, please. Tl connect you ... I'm sorry, Ms Melis isn't here right now. Can T____ *a message? Tom No, its OK. I'll back later. Can you give me her direct line number? Sara _ Yes, her extension number is 3048. So the direct line number is 053048. ‘Tom Isthe _" code 018657 Sara Yes, that’s right. 6 Work in pairs. Practise the conversations in 5. Use your names and names of companies you know. 100 Work skills Unit3 35 Functions Checking travel informati INTRODUCTION 1 ©) 3.5. Martina Torres arrives at Heathrow Airport in the UK. Listen to her ask | about the journey into London. Complete the table. m Tou Cn CE Heathrow Express Underground 2 Do you think Martina chooses the Heathrow Express or the underground? Give your reasons. 3. ©) 3.5 Listen again and complete the questions. Martina Excuse me. I get to London from here? Assistant Well, you can take the train. The Heathrow Express. Martina OK. does it take? Assistant It’s quick. It takes about fifteen minutes. Martina Oh, that’s good * does it go? Assistant Every fifteen minutes, Martina So _tis the next train? Assistant It’s in about ten minutes. Martina 5 does it go from? Assistant It leaves from platform two. Martina And * do I buy a ticket? Assistant You can buy a ticket from a ticket machine. Martina ? does it cost? Assistant Its eighteen pounds one way. 36. Unit3 Functions saueo PRACTICE 4 Match the que 7 with the replies 2-9 1 “How do pitt thiealty About thirty minute Which platform does the train You can take a taxi or go by bu How often does the bus go? dA return ticket is $ 4 How long does it take to get to in about five minu the city centre? £ You-can get a ticket from the driver What time is the next bus? z Platform 19 How do I buy a ticket? 5. *) 3.6 Workin pairs. Complete the conversations with these words. Then listen and check how take often every go about when much long LA Excuse me is the next train to Manchester? B Itsatsix otlock A. Which platform does it from? B From platform 9 A How _ does it take? B_One moment, 'l check for you. It three hours, so it arrives at 9.00 p.m, A. OK. Thank you 2A Can you help me? B Sure A do I get tothe city centre from here? | B You the number 17 bus. | A The number 172 | B Thats right A How do the buses go? scree ce EL etn ee ne | A Oh, good. Thank you. How does a ticket cost? | Beeoeeer ne ak | 6 Work in pairs. Practise the conversations in 5. TASK 7 Workin pairs. Student A, go to page 127. Student B, go to page 131. Take turns to ask for and give information about the journey from Tokyo Narita Airport to the centre of Tokyo. + how to get to Tokyo city centre + how to buya ticket « how long the journey takes + when is the next bus / train + how often the bus/train leaves + which platform / bus stop + how much the ticket costs ‘MMMBC Functions Unit3 37 pee ep Review Grammar there is / are Form Negative There isn'ta restaurant ‘There aren't any offices ‘Are there any banks? _| Yes, there are. We usually use short forms of positive sentences when we speak. Examples Theresa restaurant. ‘There're two coffee shops. Use We use there is to talk about single things and there are to talk about two or more things. have / has got Form Positive (long form) Positive (short form) _| Negative (short form) have got a laptop. ve got a laptop. Thaventt gota laptop. Hehasgotacredit card. | Hesgotacreditcard. | He hasn't got a credit card Question Positive answer Negative answer Haveyougotalaptop? __| Yes, have. No, thaven't. Has she got a credit card? _| Yes, she has. No, she hasn't. Use We use have got to ask and answer about the items we carry. Example A Have you got a pen in your bag? _-B. No, [haven't ‘We use have got to talk about possessions. Examples I've gota mobile phone. They've got an office in London. We use have got to talk about relationships with other people. e “We've got a new manager. PRACTICE 1 Write questions for these answers. No, there aren't any des| 1 No, she hasn't printe Yes, we've got two photocopiers. 2. Write a description of the office in the picture. Use the correct form of there is / are, some, and any. Include these things. Use your dictionary to help you. shar plants rulers staplers scissors faxmachines files flipcharts laptops photocopiers pictures on the we -phor 3. ©) 3.7 Cynthia Chit to their conversat ello and Marcel Foster work for the same company. Listen n about Cynthia's office. Are the sentences true or false? True False 1 Cynthia works in Munich. 2. There’ a café but there isn’t a restaurant. 3. There is a gym on the first floor. 4 They've got a swimming pool and a créche. c 5 There are three relaxation rooms. o Qo 6 They haven't got a sauna. Oo Oo Vocabulary Prepositions of place 1. Match these words with the definitions 1-8. bakery bookshop carpark chemists Clothes shop postofice newsagent’s supermarket You leave your car here. You buy meat and vegetables here. You buy medicine here. You buy a newspaper here. You buy bread here. You buy books here. You buy clothes here. You buy stamps and send letters here. Review Unit3 39 \ces. Choose the correct preposition, 2. Look at the map to complete the senten ‘The shoe shop is behind / between / in front of the bookshop and the bank. ‘The hotel is between / next to / opposite the post office. ‘The sports centre is on / opposite / next to the restaurant. ‘The car park is behind / between / opposite the bakery. ‘The bus stop is behind / in front of | opposite / the station. "The bank is between / on the left of | on the right of / the theatre. 3 ©) 3.8 Listen to the telephone conversations. Write these places on the map. café chemist’s supermarket cinema clothes shop wane a Work s| 1 Complete the sentences with these words. area country double double extension oh ‘What is the code for Germany? ‘We say the numbers 5577 as five seven. 020 is the _ code for London. There are two ways to say the number “ “Ext. 20° isan _ number, Is Telephoning 1 ero or 2 @)3.9 Listen and correct the telephone numbers. reerecrerrer re ePPrerrrrrrrereee Tan's mobile number OF 711904225 : (con Productions: 020 7922 0854 2 Tamsin's work number: O227 487 1422 Exp 34 3 Jamals home number: OO55 121 6497 0556 = 3 ©)3.10 Order the telephone. conversation. Its Tomas Vazik from E-Technix. Good morning. Could I speak to No, it’s OK. I'll call back later, Good morning. SJB. How can I help you? cae calling, please? ae Hold the line, please ... 'm sorry, Ms Valdini gn oa here right now. Can Itakea message? it 88 Listen and check. Claire Valdini, please? menage Functions Checking travel information You can ask for travel information about these things: ‘Transport Examples How do | get to the city centre from here? How do I get to Manchester from London? Which platform does the train go from? ‘Time and frequency (of trains, buses, ete.) Examples When / What time is the next train? How long does it take? How often do the trains go? Price/Types of ticket Examples Hiow much does a return ticket to Liverpool cost? How do I buy a ticket? Can I have a single/return ticket to London, please? (British English) Can I have a one-way/round-trip ticket to Boston, please? (American English) PRACTICE 1. Match the questions 1-5 with the answers a-e. 1 2 ‘How much does a ticket cost? a You need to take a taxi. Which platform does the London It takes about six hours by plane. ‘train go from? © $12.50, How often do the buses go? d_ Platform 19. How long does it take to getto half hour. Sea ee eye ever How do I get to the hotel from the station? INTRODUCTION travel guides for Cc ci ea Cee a ee Onur) Pee ea! Pct) Bae Pee ce) | ety pete 42. Unit 4 Grammar #000 New roads Grammar rregular verb: 1. What do you like to do on holiday? shopping eatg play sport meet new people 2 Do you use a guidebook on holiday? Which guidebooks do you like? 3. Read the introduction and look at the profile for Lonely Planet, a publishing company. Answer the questions. 1 w at do Lonely Planet publish? 2. What else do they publish? COMPANY PROFILE 1970 Maureen met Tony Wheeler in One year ater, they got married, For their honeymoon, they travelled by van across Europe and Asiato Tomy and Maureen wrote Lonely Planet's first book, Across Asia on the Cheap. Itsold pe ___? copies ina week They made their second Lonely Planet guidebook, South-East Asia on a Shoesting. They published Lonely Planet __ Ttwas an immediate bestseller. The company increased their range ofboot include Europe and _ ae BBCWorldwide bought a share in the company. The company started a monthly travel magazine. BBC Worldwide sold Lonely Planet toUS ‘company NC2 Media. 4 #)4.1 Listen toa radio programme and complete the missing information it the profile in 3. Use these words. Australia India London North America 75% 1,500 1975 2013 5 Are the sentences true or false? Listen again and check. Maureen and Tony met in Australia ‘They travelled to North America by van The first Lonely Planet guide was Across Asia on the Cheap. Cl 4 In 1980, they published a book about ‘Thailand. o In 2007, BBC Worldwide bought half of the from the Wheelers. y peel 6 The Lonely Planet magazine started in 2009. PRACTICE Focus Read the examples, Past Simple I visited Australia last year She visited Australia in the 1970s Itwas interesting, Maureen and Tony Wheeler were both in London. The Past Simple is the same for all persons (I/ you / he/she /it/ we/ they). The only verb that is not the same forall persons is To make the Past Simple of regular verbs, we add to the end of the verb. Irregular verbs They wrote the first book in 1973, It sold 1,500 copies in a week. For the Past Simple of irregular verbs, see the list of irregular verbs in the Pocket Book Negative sentences and questions They didn’t have any information to help them. Did they have a good time? Yes, they did. / No, they didn't What did they do next? Where did they write about next? Tomake the negative, we use / she/ they, etc. + +90/ play / work, et. Tomake a question, weuse__+ you/he/ they, etc. + go/ play / work?, etc. To make Wh- questions, we use a Wh- question word + + subject + verb. © Formore details and practice, got the Rev 6 Find the Past Simple forms of these verbs in the profile of Lonely Planet in 3. travel travelled meet met publish get increase write start make | an you find other examples of irregular verb: Example is ~ was the profile? )) 4.2 Look at the regular past -ed endings. We say them in different ways, lived worked wanted 8 ©) 4.3 Put these verbs in the correct group in the table in 7. Then listen and check. corrected crashed decided invited looked retumed stopped travelled used #0000 Grammar Unit4 43 iter for Lonely Planet. with Joe Bindloss, 2 Read the interview below Match the questions 1-7 with his replies 2-9. Joe Bindloss is the author of over 50 travel books, d_ from Iceland to India. Here he talks about travel Itwas hard work. There were long days, dificult writing, days on the road, and diving with sharks! journeys, ... But it was also great fun: I went scuba diving, trekking, driving across deserts, a Ttravelled around Asia after I finished university. One e- morsing, I woke upina cheap hotel in Thailand and? ‘There wasa team of writers. They wrote about thought, ‘I want to do this as a career’. Ireturned to, different parts of the country. I didn’t meet the England and started a journalism course. Ayearlater,1 _otherwrters, but we emailed each other. wrote my first newspaperarticle. Ayear after that, wrote say fest guidebook Yes, I did. Idrove through a river. Ialso saw b_ sharks on a night dive on the Great Barrier Reefl Thad several jobs. Lworked as an artist, I worked ina museum, taught rockelimbing. My climbing experience oa ng wrote about i 1 o in’t have any problems on that trip. But helpatansseGen ip aialeyest not all books are easy. In Kenya, I crashed my cy car. There were lions in the area. I walked fora wrote my first Lonely Planet guidebook in 1999. Twotked day beforesomeone rescued me! ona ‘new guidebook about Australia. When I was 2 child, T lived in Australia, This was a great opportunity to go back. fh 10 Work in pairs. Ask and answer the questions. 1 What / Joe / do after university? What jobs / he / have before he was a journalist? What country / he / vist for hs first Lonely Planet book? Why / his trip to Australia difficult? ‘ he work alone? What /he enjoy about his trip to Australia? Why / he have problems in Kenya? TASK 11 Write five questions to ask your partner about their first job (or first holid@Y if they do not work). Interview your partner. 5 Example What / your first job? @ watch the video Who / you work for? more practic When / you join the company? 44° Unit4 Grammar @OOOO Vocabulary International trave 1 Work in pairs. Talk about your trips abroad. How often do you travel abroad? Do you ever go on business trips? Where do you go? What do you take with you? 2 Match the actions 1-8 with the pictures a-h. I 2 3 3. Match the items below with the picture: 1 2 1 2 : a waiting in the departure lounge 5 going through customs checking in —— 6 going through security __ taking off 7 collecting your luggage 8 boarding the plane landing airplane 3 duty-freegoods 5 passport 7 suitcase boarding pass 4 hand luggage 6 seatbelt 8 tray ©) 4.4 Listen and match the conversations with the situations in 2. Bk er Fe 8 5 ©) 4.4 Complete the sentences with the words below. Listen again and check your answers. duty-freegoods Gate fight seatbelt luggage take-off ticket tray 1 2 3 Can I see your and passport, please? Al passengers for Flight BA 2567 to Madrid, please go to 18. This flight is now boarding. Thank you. Youre in row |. Have a good Can you see our Oh, look! There's one of our cases. I'll go and get it. Excuse me, sir. We are about to land. Can you please fasten your 2 ‘OK, please put your bag, keys, and any metal objects in the Cabin crew, please prepare the plane for Hello, sir. Do you have anything to declare? Do you have any z 6 Work in pairs. Turn to audio script 4.4 on page 137. Practise the conversations. mmO00 Vocabulary Unita 45 7 Read the article. Put the headings into the correct place, 1 Use the Internet 5 Don't get a window seat 2 Wear the right shoes 6 Don't take a suitcase 3 Take the bus 7 Don't buy duty-free 4 How to see your suitcase We asked some business travellers for their top tips for Here are their replies: \g pass. It saves me time. I never take a suitcase. I just take on as hand luggage, so I don’t need to wait and collect any luggage. Duty-free goods are not: rice. Often you can buy the same product on the Internet for less 4: When you go through s remove your shoes. When I fy. I always wear shoes without laces! ae *: Inever choose a wi = : usually take the bus. Airp aS i RO 8 Read the article in 7 again. Match the two parts of the phrases. 1 checkin your boarding pass 2. print b security 3. go through © your luggage / suitcase 4 collect d awindow seat 5 board € online 6 choose f the plane 9 Work in pairs. Discuss the questions below. Which of the travel tips in 7 are most useful? Why? Which ones do you do? Do you like flying? Why / why not? Do you usually check in online or atthe aitport® Why / why not? Do you usually choose a window seat? Why / why not? What hand luggage do you normally take on the plane? Do you get nervous during the take-off or landing? Do you normally buy duty-free goods? Why / why not? Do you have any travel tips for your partner? eNauRene 46 Unit 4 Vocabulary #=OGG ba Work skills Ema 1 Viktor Abelld, a local branch manager, writes to Anna Herzog, the new European Sales Director of a Swiss company. Read the email and answer the questions. Could y mm ue ook forward to your Kind regards, 1 Why is Viktor Abell6 writing to Anna Herzog? 2 What time is the first meeting? 3. Who isthe meeting with? 4 What is the topic of the second meeting? 5 What time is Anna's flight back to Geneva? 2 ©)4.5 Anna calls Viktor. Listen and complete the new schedule details. Flight Parva First meeting _ starts a 3. Complete Viktor’s second email to Anna, Use phrases from the emai the details in 2. Te Aina Herz05 From Viktor Abels Site New schedile Barcelona vist Dear Anna Thank you very much for your call | am writing _' the new schedule for your ust next week Your fight 2 at 1200 on Monday Your first meeting is with the regional sales team at >in the Barcelona office Then _* meeting is at 400 pm. to discuss next month’ sales targets The meeting £500 pm Your return fight to Geneva is at 630 pm, Could you. ® this new schedule is OK? We. ” to your vis. ee Sey Viktor Abello MMOD Work skills Unit4 47 : : sctions Functions Giving and getting directio 1 Work in pairs. Match the sentences 1-9 with the pictures ai. 1 Continue / Go straight on. “ 2 Cos (over) he oad \ 3 Godown the road 4 Go over the bridge. 5 Gopast the shop € Gouden te badge 7 Take the second turning on your right. 8 Turn left. 9 Tum right : : ry 5] rg q] oh 7 a] (r] ow 2 ©) 4.6 Look at the map. Listen to four conversations. The people are here #on the map. Label the places in green that they want to go to. 1 railway station 3. cinema 2 Rose Hotel 4 Chinese restaurant rds. Listen again and check. at on on on on over past under 1 a Gostraight rat i b Gross thet Bt 10a junction, 2 a The Rose Hotel is Old b Take the frsttumning vane eg 3 a Turnright thejaction =e 1) the museum on your left 4a Go the railway bridge. b The restaurant is Focus Complete the table with these phrases. Cross over the junction. Go down the road. Take the first turning on your let Is this the way to the cinema? Continue straight on Go past the museum The tallway station isin font of you The cinema ison your left. Where isthe Rose Hotel? Go under the railway bridge Go over the bridge. | Asking fordirections | Describing the location _Giving directions How dol get to thetrain | Rose Hotel is on Old Street. Go straight on until you get station from here? Wtson the comer of Wilson | toajunction. Is there a Chinese Road, At the end of the road, turn restaurant near here? right. © For more detats and practice 010 the Review section on page 53 PRACTICE 4 Write the questions. 1 how /getto/ museum? 2. way to / police station? 3 hotel near here? 4 where / bank? i 5 Choose the correct words to complete the directions. Look at the map in 2. Where is Maggie's office? Te eckManiand Fem agg Jones Beet Ovections to offce Hi Jack, ‘As promised on the phone, here are the directions to my office, When you get othe ety, tun right at /on the junction with re Road Go down / past Brie Road unt you gett abridge Go over / under the bridge and then take the fist turning in /on* your left Thats Park Street. Continue down that road for / with* 300 metres My offices in /on* the corner of Hil Steet I's opposite / under’ the cinema. Call me if you have any problems Look forward to seeing you nest wet Allthe best, Maggie 6 ©) 4.7 Listen to the satnav and follow the directions on the map in 2. Where is your destination? 7 Work in pairs. Take turns to ask for and give directions using the map in 2. Begin at @ each time. TASK 8 Write an email giving directions to where you work or live from the railway station. mmmmc Functions Unita 49 Review Grammar Past Simple: regular and irregular verbs Form Regular and irregular verbs in the Past Simple ‘To make the Past Simple of regular verbs, we add -ed to the end of the verb. Examples He visited Australia. ‘They published a book about China. ‘There are over 150 irregular verbs. These verbs do not use -ed to form the Past Simple. Many common verbs are irregular in the Past Simple. Examples be =——» was/ were have ——> had go ——> went For the Past Simple of common irregular verbs, see the Pocket Book Questions, negatives, and short answers ‘To make questions in the past and short positive answers, we use did. To make negative answers and sentences, we use did not / didn’. Examples A Did he go to Australia? B Yes, he did. A. Did you meet him? B No,I didn't A. Where did they go next? B They went to India. ‘To make long negative answers, use did not / didnt + infinitive (e.g. go, spend, see. Example We didnit go there. be in the Past Simple We use was for I, ie, she, and it. We use were for you, we, and they. ‘We do not use did to form negatives or questions with the past of the verb be. A. Was it easy? B_ Yes, it was. / No, it wasn't. A Were they successful? —_B__Yes, they were. / No, they werent. Use ‘We use the Past Simple for finished situations and actions in the past. Examples 1 didnit go to South America last year. started my course in 2012. "We use the Past Simple fora duration which starts and stops in the past. 2. Complete the sentences so that they are true for you. Write the Past Simple Positive or negative form of the verb. i car last night. (drive) 3. Complete the text. Write the Past Simple form of the verbs in brackets. When Tony and Maureen Wheeler (travel) to Australia in 1972, it (be hard to find good travel guidebooks in English. This (not stop) them. They (buy) a mini-van for the 11,000-mile journey and they (leave) England for Australia They (live) simply and (not spend) a lot of money. They * (have) a wonderful experience. After they (return), they » (write) a guidebook for budget travellers. Why 4 (they do) this? ‘Cheap, independent travel was a new idea at that time’, Tony says. ‘It » (not be) easy to find information. There _" (be) guidebooks to different countries, but there '* (not be) any books about budget travel. So we decided to write one.’ This was the start of Lonely Planet publishing. The company name t ___ (come) from a song that Tony '» (hear) on the radio. The words in the song were ‘lovely planet’. Tony __ (think) it was ‘lonely planet’. They (like) the name so they used it for their company. 4 Write the questions. 1 When / Tony and Maureen travel / Australia? 2. What / they buy for the 11,000-mile journey? 3. they / spend much money on the trip? 4. Why / they write the first guidebook? 5 Why // they call the company Lonely Planet? mm Review Unit $1 Vocabulary International travel 1 Complete the crossword. What word is in the blue column? Clues 1 When you go through security, please put your coat and bag in the 2. Can you open your _ for me, please? 3. Before boarding the plane, we can wait in the __lounge. 4 Here’ your You're in seat 144. 5 6 Can I see your ticket and » please? Have we got time to go shopping? I want to buy some = perfume! 7 Please fasten your 2 ©) 4.8 Listen to Yolanda from Chile talk about her flight home. sentences true or false? 1 Her flight left from London, She took a train to the airport. She checked in online. At the security check, people removed their shoes and belts. ‘Yolanda waited in the departure lounge for two hours. She was happy to arrive in Chile, aueun Dear Ms Carey, “Thankyou very much for yout call |am__' to confrm the schedule for your vit o Stockholm next week Your ight 2 in Stockholm at 830 am.on Tuesday Your frst__s at 10.00m with the Managing Ditector.Lunch is at 12.00 Then there sa meeting at 130pm.to__*thenew energy project The meeting ____ at 4.00 pm. Your return flight to Munich __*2t 700 pm. “ Could you__’ that this schedule is OK? Welook_= = royourstl. f9 - Functions Giving and getting directions Tio ask the way, we use these question: Examples Where is (the train station)? Is there (a park) near here? How do I get to (the town centre) from here? Is this the way to (the post office)? To say where a place is, we use prepositions of place. Examples Its on Elm Road the hotel is on the corner You can park at the end of the street My office is on the left / right To give directions, we use these phrases. Examples Cross (over) the road Go down Main Street Go past the post office. Go under / over the bridge Continue / Go straight on until you reach the junction. Turn left / right at the station Take the second exit / turning (on the left / right). PRACTICE 1 ©) 4.9 Look at the map. Complete the directions from your place on the map tothe hotel. Listen and check your answers. DET ENGIN Paro Bridge Road Continue Bridge Road. Go __? the bridge and then turn ___? and go down West Street. Take the first tuming on your_____‘Go____*thecinema and then turn _ ©The hotel is ” your right. 2 ©) 4.10 Start from the same place as in 1. Listen to the directions. What are your destinations? 1 2 3 3. Write directions for these places. Start at @. 1. the restaurant 2 the library 3 the shoe shop mmm Review Units 53 Shopping Grammar Countable and ur much, many, | INTRODUCTION 1. Do you enjoy shopping? Where do you shop? 2. Read the article about Selfridges. Answer the questions ‘SHOPPING IS ENTERTAINMENT Selfridges is a very old and famous department store in the UK. The American businessman Harry Selfridge started Selfridges over a hundred years ago. Harry didn't own any shops in the USA but he worked in a department store in Chicago for twenty-five years. He came to England ‘on holiday in 1906 and noticed there weren't many big shops in London. So he spent £400,000 building his ‘own department store. The store opened in 1909. Harry organized lots of events to promote the store. He had parties on the roof and displays of the first aeroplane to fly from France to England, and he introduced the first television ‘These days, there are Selfridges stores in London, Birmingham, and Manchester. The stores have lots of different departments, for example, women's and men’s fashion, furniture, music, stationery, food, jewellery, and luggage. They sell a wide range of shoes, bags, suits dresses, and toys. And they are famous for their amazing window displays and bright yellow bags 1 Who started Selfridges? 4 How many stores are there in the UK? 2 How much did it cost to build? 5 What is Selfridges famous for? 3. What did Harry Selfridge organize? 3. Match the uncountable nouns 1-5 with the countable nouns a-e. coffee money chocolate 2 € d } 1s acupofcoffee teneuros_aboxofchocolates —anorange a pencil 54 UnitS Grammar mo0o0 PRACTICE 6 Listen to Patty ask Edwina about a shopping trip. Complete the Patty ou bu running sh Edwina No, but { bought autiful party st Patty Party shoes! How pairs did you bu Edwina I didn't buy many. Just six pair Patty Six pairs! Did you buy fruit? Edwina No, but I bought chocolat Patty Chocolate! How did you buy? Edwina I didn't buy just bought ten boxes, Patty ‘Ten boxes! You spent money! Edwina No, I didn't spend money. I used your credit card! Focus Look at the text in 2 and the conversation in 4 again. Complete the table. some eo) any lots of much how many how much 7 2 many 7 x 7 x ‘We do not use the plural s or a/ an with uncountable nouns. ‘We use lots of and some in positive statements. We use any, many, and much in questions and negative sentences, We also use how many and how much to make questions, © Formoredetais and practice, goto the Review section on pages 62 and 63 Put these nouns in the correct group. toy fashion suit luggage furniture dress food jewellery bag stationery shoe window display customer department music money Eien Cee fashion Choose the correct option to complete the sentences. 1 She bought lots of / much dresses. 2 How much / many bags have you got? 3. We need some / a furniture for the new house. 4 Have you got a / any money? 5 We've got many / lots of music for the party. 6 There aren't many / much customers in the store today. 7 Thaven't got some / any shoes. 8 There’ lots of / much food in the fridge. 9. How much / many luggage have you got? 10. Let’ buy Susan a / some jewellery for her birthday. @O000 Grammar Units 55 7. Work in pairs. Ask your partner about their house, Have you got a good me fow much milk have you got in the fridge? How many chairs are there in the living room? 1 | 3 How much shampoo is there in the bathroom? 4 5 How many CDs have you got? | 6 How much bread / pasta ices therein the kit 8 ©) 5.2 Listen to aninterview with Barbara Oppenheimer. She is talking about | department stores. Tick ¥ the things she mentions, | CDs food jewellery () perfume toys clothes (furniture make-up Cl restaurants) TVs 9 ©)5.2 Complete these sentences with words from 8. Then listen again and check. 1. Stores often have some . perfume, and make-up on the ground floor near the entrance. 2. Customers sometimes buy some jewellery or some _asa gift 3. Mens, are usually on the first floor. 4 _ is usually on the top floor. 5 The __ are usually on the lower ground floor or on the top floor. 10 Work in pairs. Think of a town or department store that you know. Ask and answer questions, Use a lot of, much, many, any, some, etc. Examples A Are there many shops in your town? B Yes, there are ots of small shops and one big department store ‘A Are there any cinemas? B No, there aren't any cinemas, A Does the department store have any restaurants? B Yes, there's a restaurant on the top floor. { TASK 11 Workin small groups. Design your own department store. Decide what you want on each floor and make a store guide, Then tell another group about your store and answer their questions. Example A There's perfume on the ground floor near the entrance. B Why? A So the store smells nice when you enter. Work in pairs. What do you know about Stockh den? Think abs these area: 2 ©)5.3 Listen to an interview with Stina Lonnquist. Stina lives in Stockholm. Are the statements below true or false? True False Stockholm is in the south-east of Sweden. The population of Stockholm is two million Stockholm is located on forty small islands. In winter, it is about -5°C The National Museum has lots of paintings, Sédermalm has lots of restaurants and fashionable bars. In Ostermalmshallen, they sell expensive food. Stockholm has lots of parks 3 ©) 5.3 Complete the sentences, using the adjectives below. In some sentences, more than one adjective is possible. Listen again and compare your answers, beautiful busy clean delicious fashionable interesting modern small traditional warm ‘The city is on fourteen islands, Its quite and sunny ~ about 18°C. ‘There are also lots of museums in the city The old part of the city is called ‘Gamla Stan: It’s very Sédermalm is a area with lots of nice shops. It’s quite at night because there are lots of bars I think the food's ____ Swedish food includes a lot of fish, like salmon, Stockholm has an excellent public transport system. It's fast and Yes, it has very _air for a city. n that area, No MOOD Vocabulary Units 57 4 Workin pai What do you know about th \e South Korean city, Seoul? Match, the descriptions 1-6 to the pictures a-f below. Sightseeing Seoul is full of clean / fast / interesting’ places to visit, including four UNESCO World Heritage Sites. Changdeokgung is a palace with a beautiful / cheap / delicious® garden. It’s great for taking photographs. If you want to see excellent / modern 7. warm? Seoul, then go to Gangnam district. This is a rich area and there are lots of new offices, shops, bars, and restaurants. Itis in the song ‘Gangnam-Style’ by the K-Pop The food in Seoul is delicious but it is quit Things to do in Seoul ‘Shopping Dongdaemun Market is a busy / delicious / fast* shopping area with twenty-six shopping malls and thousands of shops. Myeongdong is a cheap / fashionable / interesting® shopping district with designer stores like Louis Vuitton and Ralph Lauren. It's a really clean / excellent / fast® place for shopping! Eating Korean food is hot and spicy, but it is delicious / fashionable / warm’! star Psy. | 6 Workin pairs. Think of a city you know. A: below about their city. 1 How big is your city? 6 2 Does it have a good transport system? 7 | 3 What is the climate like? 4 Which areas of the city are busy? 8 5 Which places in the city are interesting? 9 10 58 UnitS Vocabulary mmco0 5 Choose the correct adjective to complete the text about Seoul. Try gogi-gui, which is a Korean barbecue. There is also the famous Korean dish: kimchi, which is cabbage with chilli, onions, garlic, and ginger. Getting around Transport in Seoul is great and not expensive. Taxis are busy / cheap / interesting® so you don't need to spend alot. The subway and train system is also modern and very beautiful / fast / traditional®;it doesn't take long to travel from one place to another. sk your partner the questions Where are the fashionable shops and restaurants? Are there any beautiful parks or buildings? Which areas of the city are old / modern? Isit an expensive city? ‘What is the food like? Work skills Telephoning 2 1° 2° 5.4 Listen to three telephone conversations. Are the sentences true or false? True False a Alan West asks to speak to his wife, Sandra. o b Sandra is out of the office. © Alan doesn't leave a message for Sandra. Joao Melo is in the office when Felipe Gomez calls. €. Felipe’s number is 0117 496 673. f ‘The receptionist asks Felipe to repeat his telephone number. g Sabrina Majeed is not very busy when Koji rings, h_ Koji agrees to call back later. c i Sabrina’s mobile number is 07700 243759. Bo 5.4 Work in pairs. Make the three conversations in 1 by choosing the correct expression in each row. Then listen again and check. Receiver Caller Receiver, Caller ae Ree | Bees ao ae Receiver 3. Lookat the expressions in 2. Underline the phrases for: Naunerne asking to speak to someone asking the name of the caller saying that someone is out or not available offering to take or give somebody a message asking to leave a message asking someone or offering to call again later asking someone to call you on your mobile phone 4 Work in pairs. Practise the conversations in 2. 5 Work in pairs. Practise some more telephone conversations. Go to page 127. §mBGO Workskills Units 59 Functions Offers and requests; ordering food and drink INTRODUCTON 1 ®) 5.5 Tiago Sousa is ona business trip to London and meets Gianna Biandi in a café. What do they want to eat and drink? Tick / the items below. 1 abottle of water [] 3 anespresso [] 5 a piece of cake 2. croissants 4 agreen tea 6 asandwich 2 ©) 5.5 Listen again. Complete the sentences with these phrases. Ihave Canyou Would youlike Could! Shall! What would you dike Doyouhave like to drink? = _ have a green tea? get you something to eat? 4 get mea croissant? 5 any green tea? 6 ____aneespresso and a green tea. 7 anything to eat? 8 ____ two croissants, please. Focus ‘Complete the table with the sentences in 2. Offers Requests / Orders Would you like anything toeat? | Could |have a green tea? © For more details and practice, goto the Review section on page 65. PRACTICE 3. Put the words in order to make questions. 1 you would what to like drink? 2. any do have sandwiches you? 3. youtea shall get a I? 4 you to eat like anything would? 4 Match the questions in 3 with these responses. a No, thanks. I don't drink tea. b_ Yes, can you get mea slice of pizza? ¢ Could I have a large cup of coffee? d_ Yes, we do. What kind of sandwich would you like? ‘ 60 Unit S Functions ammo 3 5 Choose the best phrase. Then practise the conversations in pairs. 1A. Would you like | Have you got anything to eat? B Yes, ld like a hamburger, please. 2 A Could 1/ Do you have a blueberry muffin, please? B Certainly. Would you like a drink with that? 3 A Would you like something to drink? B Yes, I'llhave / I've got an orange juice, please. A Can you / Id like you to get me some water? B Ofcourse. Would you like still or sparkling? 5 A I think we're ready to order. B_ What do / would you like? 6 ©)5.6 Work in pairs, Put the conversation between the waiter and the customer in the correct order. Then listen and check. Waiter Customer _L. Are you ready to order? ___ Can Thave the egg salad, please? What would you like? __ OK. Can I have an apple juice, Yes. We have orange, apple please? and grapefruit juice. ___ Yes, lam. _— Would you like anything to __ No. That's all, thanks. drink with the salad? ____ Yes. Do you have any juice? _— Certainly. Anything else? 7 Work in pairs. Practise the conversation in TASK 8 Work in pairs. Look at the menu. Take turns to order food and drinks. Example A Are you ready to order? B Yes, please. Could I have ‘A What would you like to drink? B ['lhave.. ‘A Would you like anything else? SERA GN STE RIE mmm Functions Units 61 Review Grammar Countable and uncountable nouns; much, many, lots of Form Countable nouns have a singular and plural form. singular plural customer customers store stores child children We use singular or plural verbs with countable nouns. Examples ‘This CD is expensive. ‘These CDs are expensive. Uncountable nouns don't have a plural form. Examples Can Ihave some information? (Not #nformations) Can you give me some advice? (Nor an-adviee) Where is the furniture? (Nor fermitures) We always use singular verbs with uncountable nouns. Examples Is this your luggage? Shopping is fun. ‘There was some food on the table. Use ‘We use a/an with singular countable nouns. We never use a/an with uncountable nouns. Examples. There is an office in the building. (countable noun) Look! There is smoke in the building. (uncountable noun) ‘We use the with uncountable nouns and singular or plural countable nouns. Examples He's in the garden. (countable noun) ‘The gardens are very nice. (countable noun) Have you got the luggage? (uncountable noun) ‘We use some and lots of with uncountable and countable nouns in positive sentences. Examples We've got some water / bottles of water. (uncountable noun / countable noun) He had lots of new ideas. (countable noun) There’ lots of noise. (uncountable noun) ‘We use any with countable and uncountable nouns in negative sentences and jin questions. aie ‘We havent got any food / bags. (uncountable noun / countable noun) Haveyou gotany money CDs? (countable noun! courtbl noun) (uncountable noun) rs varied a al el ie ‘many ‘match? (countable any ep nerf a nm eet to see the f PRACTICE 1 Look at the words below. Are they countable (C) or uncountable (U)? 1 bread _ 4 car 7 shoe 10 jewellery 2 people 5 informatior 8 peach 11 food 3. shop 6 furniture 9 table 12 idea 2 Choose the correct word. There isn't some / any jewellery on the fourth floor Can I have some / any advice on electrical equipment? How much / many customers came to see the plan How many / much food did you buy? 5 Isthere an / any electrical equipment on the ground floor? There is lots of / many furniture on the top floor. 3 Correct the mistakes. 1 Can I have an advice, please? 2. How much departments are there? 3. Are there many furnitures on the fourth floor? 4 Can [have some informations about the store? 5 We didn't have many fun. The shop was too busy. 6 There are many luggages on the fourth floor. 7. alike to buy a food. 8 Is the electrical equipments on the ground floor? Vocabulary City profiles; descriptive adjectives 1 Match the adjectives below with their common collocations. beautiful busy clean delicious fashionable fast interesting traditional airport / city / street / shopping centre ___ food / recipe / dish / dinner kitchen / plate / sheets / hands book / film / conversation / story girl / woman / flower / park / painting recipe / instrument / music / costume car / train / computer clothes / shoes / shop / design 2 Complete the sentences below with one of the adjectives in 1. 1 Tlove your new house! The garden is 2. Thanks for the dinner. The chicken was absolutely 3. Iwenttoareally____ lecture today. It was about ancient Roman architecture. I learnt a lot! 4 Tlove the feeling of __ sheets. And they smell good too! Iwent on Tom's new motorbike yesterday. It’s really 6 Chelsea isa part of London with lots of designer stores and expensive restaurants. 7. Iwent to a flower festival in Colombia. Lots of people wore costumes and rode on horses. 8. The subway in Tokyo is very full of people. during rush hour. The trains are mmmmm Review Units 63 3 Match the speakers 1-6 to the p Work skills Telephoning 2 1. ©) 5.8 Listen to two conversations. Complete the notes. 1 2 i Name of caller: 1 Company: __ Telephone number: tie { ‘Asked to speak to: Maren Tf2, __ manager Asked to speak to: ; Message: To// Mz Te tar 64 UnitS Review maaan 4 2 called Message: 2 ©)5.8 Complete the sentences from the conversations in 1. Then listen again and check. Conversation 1 Canispeak Canitake Couldyoutellher Who's calling I's 1 Caller: Good morning. _______ to Maren Tate, the marketing manager, please? 2 Reception: __ please? 3 Caller: ____________Sanjjt Patel from JB Electronics, 4. Reception: Ms Tate’ with a client just now. a message? 5 Caller: Yes, please._______T called, pleas Conversation 2 Could speakto Can/take matraid Couldyouaskher Could! leave Caller: Good afternoon, Fran Miles, please? Reception: Sorry, _______shes not in the office this week Caller: OK. __ her a message? Caller: My name's Lisa Pecori. __"_to call me, please? Reception: Certainly, Ms Pecori, your telephone number? Functions Offers and requests; ordering food and drink We use Could I... ? or Id like ... to ask to do something or to ask for something, Examples Could | use your phone? _ Id like a coffee, please. We use Could you ... ? or Can you... ?10 isk someone to do something. Examples Could you pass me the water? Can you show me the menu? We use Would you like (me to)... ? or Shall I... ?to make an offer. Examples Would you like a drink? Shall [call you tomorrow? We use I'll have ... or Ti like ... to order food. Examples Vl have steak and chips, please. _ Td like the soup of the day. You can use the expressions above to order food or drink in a café or restaurant. You can also use them to make offers and requests when you visit someone. Requests Example Could you help me with this? I don’t understand this invoice. Offers Example Shalllopen the window? Shall I call you a taxi? PRACTICE 1 ©) 5.9 Listen and tick v the items you hear. The best place to visit Grammar adjective INTRODUCTION 1 Work in pairs. Answer the questions. 2. Read the introduction to the article. What is the article abou Travel Q&A High Flyer is the most popular online magazine for team of journalists answer your travel questions. Th 3. Read questions 1-3 in the article below. Match them to pictures a-c 1 Q: What's the best train journey in South America? A: In our opinion, the Tren a Las Nui 5 is the most beautiful train journey in South America. The railway journey is the longest in Argentina. The train travels through the desert but also goes up in the mountains. At some points, the train is higher than the clouds! 2. Q:1s Carnival a good time to visit Brazil? Hotels are busier in February than in December and January - and expensive. Is that true? What do you think? A: It’s true that February is more expensive than December, but Carnival is great! But don’t go to Rio, go to Salvador. The carnival in Rio is more famous than the carnival in Salvador, but Salvador’s camival is the most exciting. Salvador is the largest city in the state of Bahia. It is smaller than Rio, but it’s also a fun place, Q: What can I do in the Torres del Paine National Park in Chile? I want to go there in March or April. You can go hiking, There are different routes: the ‘W route and the ‘full-circle’ route. The W route is the shortest: it takes about five days. The full-circle Toute is longer than the W route. It takes 8-9 days The scenery is the most amazing in South America, So don’t forget your camera. March is hotter than April, so take the right clothing. 66 Unité Grammar #ag00 4 Work in pairs. Look again at the article in 3. Are the statements true or false? True False 1 ‘The Tren a las Nubes isin Bolivia the train travels in the mountains. 3 February isa busy time for hotels in Brazil 4 Salvador isa small town 5 Inthe Torres del Paine park, the ‘full-circle’ route takes about five days. 6 The park has great scenery Focus ‘Complete the table using examples in the article in 3. _Type of adjective Adjective Comparative Superlative _ one-syllable adj thehighest_ ‘one syllable, double the Wis ~ ee last letter two syllables ending-y | busy ie uses two or more syllables the most famous more beautiful better worse iregular © For more details and practice, go to the Review section on pages 74 and 75. PRACTICE 5 Look again at the answer for the Torres del Paine in 3. Underline one more ‘example of the comparative and the superlative. 6 Complete the text with the comparative form of the adjectives in brackets. 7 Work in pairs. Make questions with the superlative about South America. Do you know the answers? 1 What /be//the/small / country? 4 What / be / the / big / 2. Where/be//the/ high / mountain? 5 What /be / the /long/ river? 3 What / be / the / dry / place? 6 What / be / the / dangerous / animal? 8 ©)6.1 Listen toa radio interview with Martin Bay, a journalist from High ‘Check your answers to 7. igh Flyer. §0000 Grammar Unit6 67 k in pairs Listen again and check sntences below with a comparative or 10 Look at the table. Complete th superlative adjective, Buenos Aires is han Santiago in Januar 11 Work in pairs. Ask and answer questions about the countries in the table. Example A Is the Loa River longer than the Parana? | B No, it isnt. The Parand is longer than the Loa River. TASK 12 Workin groups of three. Write true or false questions for a quiz. | Write two questions with the comparative and two with the superlative. | The Japanese royal family is older than the British royal family. Watch the video for True or false? True! more practice, 13. Change groups. Ask and answer your quiz questions from 12. Can your partners get all the answers right? 68 Unité Grammar @ Vocabulary 1 Nork in pairs. Wi vays of saying these dates 1 i rt in vj I 2 Listen and underline the number you hear. on 15 3 Listen. Write the numbers you hear. Write the short form (e.g. 1") 4 Work in pairs. How do you say these dates? a 17 December 1903 d_ 20 July 1969 g 20 January 2009 b 12 August 1908 e 9November 1989 h 14 June 2014 © 8 May 1945 4 February 2004 i_26 April 1564 5 ©) 6.5 Listen and check your answers. 6 Work in pairs. Look at the famous events in the pictures. Match the pictures 1-8 with six of the dates in 4. es TObama becomes US President § [5] _| First flight by the Wright brothers Work in groups. Choose four dates and years that are important for you. Write them on a piece of paper. Ask and answer questions to find out why they are important. You have five questions for each date. Example A Did you start university on 17 October 2011 B No, I didn't. A Did you pass your driving test? B No, I didn't A B Did you... ? No, I didn't A What did you do on 17 October 2011? B [got married! mm000 Vocabulary Unité 69 70 Unit6 Vocabulary mm 8 Read the emails ae below. Put the emails in the correct order. Email ais the first. When do Jung and Piotr agree to meet? er em 9 Work in pairs. Underline the time expressions in the emails in 8. 10 Work in pairs. Write the time expressions from 8 in the table. 11. Lookat the table in 10. Which prepositions do we use for the following? days ofthe week months years. times parts ofthe day dates_—_seasons 12. Workin pairs. Make questions using the prompts below. Ask and answer the questions, using the correct preposition if necessary. 1 What / you do / Saturdays? 2. When / your birthday? 3. What/ you usually do / evening? 4. What time / you / start work? 5 What / your favourite season? What / you / ike doing then? 6 Which month / you usually / go on holiday? 7 Which year / get your first job? 8 ...(Think of your own questions) Work skills Telephoning 1 Listen to the phone conversation between a customer and a sales Person. Write the customer's name and email address. Email addres: 2 Work in pairs. Write the missing words. Listen to the phone conversation again and check Can you that for me? H hotel, A apple My email address is all one word, 3 Workin pairs. Invent three email addresses. Write them on a piece of Pape Read your email addresses to your partner. Your partner writes them down. Are they correct? a Wrong number. b Bad line. Bx ¢ Busyline. e Noisy place 5 ©)6.7 Listen again and complete the sentences from 4. 1 Thelline’s 2. Ithink you have the __ 3. Thelineis bad. Can I 4 Sorry, could you__ oe __, please? 6 Work in pairs. Take turns to start a phone conversation. Student A, go to page 127. Student B, go to page 131. 10 Work skills Unit6 74 INTRODUCTION PRACTICE 72 Unit 6 Functions Functions Welcoming a visito 1 8 Work in pairs. Look at the people in the pictures below? What are their jobs? Listen to the two conversations and check your ideas. 2. ©) 6.8 Listen again and answer the questions. b How often does Bruce travel to Germany € Which kind of buildings does he desig d_ Where is he based? © What would he like to drink? How long was Emma’ flight? b_ How did she get to the office from the ¢ Isthis her first visit to Asia? irport? d_ Which countries does the factory make T-shirts for? How many people work in the clothing industry in Thailan¢ Focus ‘Match these headings to the correct group of phrases. ‘Asking about the tip Welcoming a visitor ‘Making an offer toa visitor Asking about the visitor's work 1 2 ‘Welcome to Berlin Would you like to follow me? Is nice to meet you ae ‘Would you like me to show you round the T-shirt factory? Would you like a glass of water? Is there anything I can get you? © Fo: more details and practice goto the Review section o Did you have a nice flight to Berlin? How was your journey? Wasit easy tofind the office? iba ee. Do you travel alot for work? Is this your first visit to Thailand? Where are you based? 3. Match questions 1-6 with responses a-f. 1 Isthis your first visit to Japan? Was it easy to find our office? Did you have a good flight? Would you like a tea or a coffee? Do you travel a lot for your job? Where are you based? a My flight was delayed but it was OK. b_ Not really. I go on two trips a year. ¢ Lwork in our local office in Lyon. d_ Yes. Could I have a coffee, please? © No problem at all. I walked here from the hotel. £ No, it isn't. I visited Tokyo last year. 4 Complete the conversation with these phrases. | see. So, would you like me to show you round the research centre? Hello, Kurt. How was your flight? Good. Would you likea drink? A coffee or a tea? OK, fine. So, is this your first visit to Houston? (OK. Would you like to follow me? It was fine, thanks. There were no delays. No, thanks. | had a coffee at the airport. No, I came here two years ago for a conference. Yes, please. That would be great PUP BH Tr ED | 5 Work in pairs. Pra the conversation in 4. 6 ©)6.9 Complete the conversation with one word in each gap. Then listen and check. Marina Julieta! _* to San Francisco! Julieta Hello, Marina, It’s nice to__* you. Marina You, too. Did you__°a good flight? Julieta We had a short delay in Mexico City, but the flight was fine. Marina Good. Is there anything I can__* you? ‘Tea? Coffee? Julieta No, 'm fine, thanks. I had a coffee in the hotel. Marina OK. Would you like me to show you 5 the recording studio? Julieta Yes, please. I'm looking forward to seeing it. Marina Great! Would you like to me? It's this way. Julieta OK, thanks. TASK 7 Work in pairs. Take turns to welcome a vi tohelp you. r. Use the language from 4 and 6 Host Visitor mm Functions Unité 73 Review Grammar Comparative and superlative adjectives Form ete ee | Adjective | comparative i ‘Superlative a big bigger the biggest "a fast faster | the fastest busy busier the busiest. friendly, _| friendlier the friendliest (2 or more syllables) modern ‘more modem | the most modem sal difficult more difficult the most difficult important | more important _| the most important regular good better the best bad worse the worst far further / farther the furthest / farthest For one-syllable adjectives with one short vowel and ending in one consonant, ‘we double the consonant, hot hotter _—thehottest_ «big bigger _the biggest Use We use the comparative to compare two things. = Example ‘The Bristol Hotel is cheaper than the Hilton. ‘We use the superlative to compare one thing to two or more things. Example Russia is the largest country in the world. Bitte Her rarest? 2 3 Complete the text with the superlative form of the words in brackets. The Flower Festival, Medellin, Colombia The Flower Festival in Medellin is important in Colombia, It began in 1957 and itis festival. Over 6,000 horses walk through the city streets. Is large) horse parade in the world. busy) for hotels in Medellin, People book ‘cheap) hotel rooms very, very quickly: So, book your room 4. Choose the correct option to complete the weather report. Here's today’s weather. This week in Portugal is warmer / warmest’ than last week. In Lisbon, i's 27°C with sun and cloud. Inland, Coimbra is cloudier /cloudiest” than Lisbon. Moving south, the Algarve is the sunnier / sunniest® place in the country today. That's also the best / better® place for the beach. The hotter /hottest® city is Faro, at 30°C. ‘As usual, the north of the country is cooler / coolest® than the south, It's just 18°C in Porto this afternoon. But there's some good news. The weather today is drier / driest” than. yesterday. In fact, yesterday was the wetter/ wettest® day in Portugal in July. It rained for 24 hours! | Vocabulary Dates and prepositions of time 1. Write the missing letters in these numbers. a fils ge b 2” sec__d h s® Cam tthe a i Ca d4* fo th = j 10% __oth es* fi__h —k 12" twe__th f Pe caath 1 30* thirt___th 2 ©)6.10 Listen and correct the dates. a 07/06/07 © 13/11/00 © 01/05/13 b 18/01/88 d 22/11/84 f 30/10/79 mm Review Unit6 75 3 ©)6.11 Listen. Write the missing dates: day, month, year. 1A. What's your date of birth? B Its 2. A Do you have your computer on? Check Wikipedia ~ when was Steve Jobs born? B Steve Jobs. Uhm ... OK, he was born on 3A When did you fly to New York? B Let mesee ... some years ago. Yes, it was 4 A Itsmy wedding anniversary today. We got married on <5 B Really? Congratulations! 5A What’ the date on your contract? B Er... itsays____ ns 4 Put these time expressions in the correct group. Monday June o'clock 1"May 2015 autumn ‘Friday summer 2am. May August 1999 theweekend Saturday the morning theevening 1987 12° September at in HiPaot, It was good to meet you _' Thursday. hope your fight to Warsaw was (OK I think our plan looks good | suggest we meet again —__* January. Can you meet __? 12" January? Perhaps we could meet for lunch 1pm ‘Anyhow my holiday begins _* Thursday. m going back to Korea t's very cold there _____ winter too. can still pick up my ema so let me. know when you would lke to meet. Hope you have a good New Year and see you 20151 jung Work skills Telephoning 3 1 ©)6.12 Listen and write the email addresses. 1 2 ae EE 2 ©)6.13 Listen. Match telephone conversations 1-3 to these problems: a Theline is bad. oe b One of the speakers is ina noisy place, __ ¢ They call the wrong person. a 3 ©)6.13 Complete the telephone conversations. Then listen again and check- x Is that extension 121? No, its extension So, Mohammed, I'm calling about the meeting, Sorry, I__very well. want to test the new equipment on the 17%, again, please? 2 Brpoepa the 16% or the 17*7 Functions Welcoming a visitor Example Wout Would you like to meet the sa use be + based to ask where s¢ Example A Where are you bas B Were based in F We use these phrases to welcome a visitor Example Welcome to ECC Consulting. Would you like to follow me? It’s nice to meet you. We use these questions to ask about someone's trip. Example Did you have a nice flight to Quito? Was it easy to find the office? How was your journey? We use these phrases to make offers to a visitor. Example Would you like me to show you round the T-shirt factory? Is there anything I can get you? v Example Do you travel a lot for work? Is this your first visit to Mozambique? se these phrases to ask about a visitor's work. PRACTICE 1. ®) 6.14 Kenjiis visiting Lea's company. Listen. Correct the wrong sentences. 1 Kenji is in Luxemburg, He travelled by train. He travels for work two or three times a year. He mainly travels in America. He would like a cup of tea. waen 2 ©)6.14 Put the words in the correct order to complete the dialogues. Then listen again and check. L Hello, Kenji. ___ (Paris / 10 1 welcome). K Thanks, Lea 2 (nice / you / to | its / meet). L Youtoo.___* (you/ flight / have / good | did / a)? K It was fine, thanks. Thanks for arranging the tickets. L You're welcome. 4 (easy | to/ it / find | office | was / the)? K Yes, it was no problem. L So (lot / travel / you! do / work | a for)? K Ido. Maybe two or three times a month. Mainly in Asia, but I come to Europe ‘once or twice a year. L Really? That's great.So__*(to/ would / a / you / coffee / like / have )? K Yes, please. 3. Match questions 1-5 to answers a-e. 1 How was your journey? 4 Sure, Thanks for showing me round. 2. Where are you based? b_ Very good, thanks. It was a short 3 Would you like a tea or coffee? flight. 4. Isthis your first visit to Saudi -—_-¢ No, thanks, Thad a coffee earlier. Arabia? d_ No, I was here two years ago. 5 Would you like to follow me? _—_e_In Vancouver. mmmmm Review Unité 77 y4) Under pressure Grammar Present Continuo 1 Work in pairs. Match pictures a-d to these events. anawards ceremony aformaldinner amusicfestival a trade fair 2. ©) 7.1 Listen to the first part of an interview with Claudia Oster. She is an events organizer. Answer the questions. 1 What events does she organize? 2. Where does she work? 3 ©) 7.1 Listen again. Tick / the things that Claudia does in her job. 1. She books hotel rooms. C1 5. She speaks to journalists. c 2. She arranges taxis for guests. 6 She books flights. c 3. She talks to politicians. Ci 7 She arranges trips for the guests. 4 She organizes formal dinner. [] 8 She designs websites, 4 9) 7.2 Listen to the second part of the interview. Answer the questions. 1 What is Claudia doing this week? 2. What places is she visiting this week? 5. ©) 7.2 Workin pairs. Choose the correct option. Listen again and check. 1 This week, Claudia is planning the menu for the dinner with a her boss. b the chef. 2. Claudia is looking for hotel rooms for a 200people. —_b_2,000 people. 3 This week, Claudia is working a tenhoursaday. b twelve hours a day. 4 This week, Claudia’ assistant isn’t working because a hesill. b_ he’ on holiday. 78 Unit7 Grammar #000 Focus Read the examples and complete the rules. ‘At the moment, | am organizing the dinner for the awards ceremony. He isn’t working this week. What are you doing this week? Are you planning the menu right now? Yes, | am. ‘Are you booking the rooms now? No, Fm not We make the Present Continuous with the verb _+ the -ing form of the verb. ‘We make short positive answers with Yes, (__ ‘We make short negative answers with No, ! Read the examples and complete the rules with Present Simple or Present Continuous. Every year, | organize a big awards ceremony for sport. At the moment, 'm organizing the dinner for the awards ceremony. ‘We use the to talk about regular activities ‘We use the to talk about current activites. © For more details and practice, go to the Review section on pages 86 and 87 and one current PRACTICE 6 Read four tweets from Claudia. Find one regular activi ity in each tweet. 7 ©) 7.3 Circle the correct form to complete the phone conversation. Listen and check. ‘A. Hi, Claudia, Its Karen. /m phoning / I phone ' about the Mobile Phone Congress in Geneva tonight. B Hi, Karen, We just finish | Wer just finishing * our preparations for the ‘congress now. Is everything OK? ‘A There’ a big problem, Claudia. B_ What is it? 'A. It snows / Its snowing in New York. It usually snows / is usually snowing ‘in ‘winter, but today its really bad. No planes leave / are leaving * the airport! B_ But the main speaker of the congress travels / is travelling ® from there today! ‘A. That's right. His flight is delayed! We have no one to open the congress! B OK. Dont panic. Fiona is here in Geneva and she meets / she’ meeting? some company directors right now, including Osamu Saito, _ eo the mobile phone business. famous in He 1 is. 5 eT cates ia pen fi oe he cans a ee a seat and don't worry. This happens / is happening? all the B Leave it with me ~ ‘worry. This lis 9 ‘tiie, ‘A Thanks, Claudia! I'm so pleased you're on the team! < a 8 Make questions about your partner’ life af the moment. Use the Present Continuous. you / work / on any projects’ 2 you / work / with people from other countries? you / have /a lot of meetings? 4 you / look / for a job? 5 what / you / read? 6 What classes / you / go to? Which exams / you / study for? 8 you /learn / any new hobbies? 9 Workin pairs, Ask and answer the questions in 8. Think of two more questions of your own. Example A Are you working on any projects at the moment? B Yes, 1am. / No, I'm not G atch the vide 10 Work in pairs. Ask and answer questions about holidays. Use the Present mote practic Simple. Include some questions of your own. Examples What kind of holiday do you like? Where do you usually go? What do you usually do? (e.g, swim, go sightseeing, etc.) TASK 11. Imagine you're on holiday at the moment. Complete the table with your ideas, Use the pictures to help you. Pe [Where / you? Where /you/ stay (eg. n a hotel, on a cam} | what / you /do there? | Who /travel with you? | ‘What / the weather like? What /you/ wear? 12. Work in pairs. Student A, you call Student B. Have a conversation about your a ‘Ask questions and complete the table with your partner's ideas from 11. A. Hey, Peter! What are you doing? Where are you? B I'mon holiday. I'm in ‘A Where are you staying? What's the weather like? ete. 80 Unit7 Grammar #0000 Vocab Work in groups. Look at this advice for people who are stressed at work. Which things do you do? What other advice do you have? 1 Take a rest regularly during the day. Talk to friends or hi Make an effort to stay calm. Deep breathing helps you to relax 3 Do some sport, It reduces stress and you get healthy Dont take the bus to work, Walk or cycle 5 Make a ‘to-do’ list. This helps you to organize your work 6 Have a bath each evening before you go to bed. It helps you to sleep. If you dont do all your work, don't worry. You can finish it tomorrow: 8 Have a big breakfast. Its important to begin the day well 2. ©) 7.4 Listen to an interview. Tick the ideas from 1 that you hear. What other advice does Koen give? 3. Workin pairs. Find other words in the advice in 1 that go with make, do, have, and take. Add them to the word maps below. Can you think of any other nouns that go with these verbs? _acake a bath your job a photograph 4. Work in pairs. Do the quiz. Check your partner's answers on page 128. 0010 Vocabulary Unit7 81 uestions below. 5 Read Claudia's blog and answer the questio Claudia Oster No time for a break! Iimdoing aot of overtime at the moment. ™ organizing a sports award ceremony at a five-star hotel in Geneva, slking to six companies about their cel Today, I'm ti y +. They all need special arrangements: cars, cloth guest: 9 - hairdressing. etc. I'm having a lot of meetings about that, | 1m working all the time. My assistant, Danny, is taking | messages for me and helping with the planning. When we make big decisions, | always discuss them with him, {'m under pressure, but | always take a ten-minute break at lunchtime. | also do some exercise when I getup-1 | use the hotel swimming pool. It's the only time I relax Even at night, | sleep with my diary next to my bed. ts essential. For example, | made a mistake last week - | forgot to send a celebrity his flight tickets. So last night, he called me at 4 am. to ask for them. We have problems like that all the time. 'm working 24/7! | Date of entry: 14 June Wh is she doing a lot of overtime? What is she having a lot of meetings about? How is Danny helping her with her work? When does she do some exercise? What mistake did she make? Claudia uses a lot of expressions with do, have, make, and take. Add these to the word maps in 3, 7 Choose the correct verb to complete the sentences. does has makes takes Find someone who . . mote than one coffee break each day —___ overtime every week ——_ meetings using Skype —— exercise in the morning the bus to work cakes in their free time —— lots of work in the evening a lot of spelling mistakes ae Photos fora hobby — Problems with English pronunciation —— to-do listevery day messages for their boss at work 8 Walk around the ‘Classroom. Fi es “Find one student for each sentence in 7- 82 Unit7 Vocabulary amogo Work skills Presentations: describing graphs and charts 1. Match 1-3 with a-c, 1 bar chart 2. graph 3 pie chart fe sales (7%) Rogue Pens B] Sales and profit - Rogue Pens €]_ Factory costs ~ Rogue Pens ($) Werle a] 2 Work in pairs. Answer the questions. L_ Which region is the biggest market for Rogue Pens? 2. Look at the graph. Are profits increasing? 3. Does the bar chart show good news or bad news? Why? 3 Look at the pie chart in 1. Write the markets. 1 50% of Rogue Pens’ sales are in__ 2. 25% of Rogue Pens’ sales are in _ 3. 12.5% of Rogue Pens’ sales are in and 12.5% are in _ 4 Look at the graph and bar chart in 1. Match the sentence halves. 1 Inquarters 1-3, profit ... stayed the same. 2. From year 10 to year 11, factory costs ..._b went down. 3. Inyear 13, Rogue Pens factory costs... ¢ went up. 5 ©) 7.5 Listen and draw the next lines on the graph and bar chart in 1. 6 ©)7.5 Complete the sentences with these prepositions. Listen and check your answers. from to to at by 1 In the last quarter, sales stayed the same _ $800,000. 2. Profits went down _7%. 3. Profits went down __ $450,000 __ $420,000. 4. Factory costs went up _ $150,000. 7 Workin pairs. Take turns to describe your charts. 1 Student A, you are describing your company, Cool Breeze Air Conditioning. Go to page 128. 2. Student B, you are describing your company, Mercury Paints. Go to page 132. mmm0 Work skills Unit? 83 a Functions Making arrangé INTRODUCTION 1 Listen to a conversation between two events organizers, Masud Khan, and Silvia Pascoli. Complete Silva's notes. 2. ©) 7.6 Listen again. Who says 1-8: Masud or Silvia? | Masud Silvia Are you free for a meeting this week? No, 'm sorry, 'm not free on Wednesday How about Thursday? I'm sorry. Im busy all day on Thursday What about Friday? Friday morning is fine for me too. c That sounds good to me. OK, let’s meet at your office at 10 a.m. on Friday, then, 1 Focus / ‘Complete the table with phrases from 2. ‘Asking when someoneisfree e Agreeingtoa Lookat the sentences and choose the correct form to complete the rule. fm coming to London tomorrow. 'm visiting some clients on Friday morning. ‘We use the Present Continuous / Present Simple to talk about future arrangement © For more detls and practice go tothe Review section on page #9 84 Unit7 Functions aammO PRACTICE 3 ©) 7.7 Complete the conversations with one word in each gap. Then listen and check. Kai Rita, are you for a meeting next Tuesday? Id like to talk about the advertising for the Organic Food Fair Rita No, I'm ___?, Kai, I'm not free next Tuesday Kai OK. Well ... How Thursday? 1" June? Rita Let me check my diary ... 'm ‘in the morning ... What the afternoon? Two otlock? Kai Two oclock _*fine for me too. Where do you want to meet? Athead office? Rita Sounds to me! Kai Great.__* meet at 2 p.m. at head office, then. Rita Perfect! See you next Thursday! 4 Complete the text conversation with the Present Continuous form of these verbs. come do have help meet play Hi, Sam! What you a next Wednesday? (Hi Jo. 2 my brother. Why? ) (We Sa party at our office. Lots of our clients _ | want to come to0? It a good opportunity to meet new people. (Sorry, tcan't._____* my brother with his accounts, We need the | | whole evening to doi | ns eae No problem. How about meeting for a coffee after work today? ) ‘a football match tonight! What about tomorrow? = Scary Ae ine ) (Ok sounds good. Lets meet atthe café at 630 pm.) 5 Work in pairs. Practise making an arrangement. You want to meet to discuss a trade fair in Lisbon. Use phrases from the Focus section and your own ideas. A B TASK 6 Goto page 128 and follow the instructions. MMBC Functions Unit7 85 Review Grammar Present Continuous eee Negative tm not (am not) working. ? bid He ‘She's (is) working. She isnt (is not) working. t te We We ; You'e (are) working. You aren't (are not) working. | They : Question Short answer ‘Am | working? Yes, lam. meee a s/s | No, tm not. Li | Yes, he / she / itis. 1s she working? No, he/she /it isn't. it we Yes, we / you / they are. ; ‘Are you working? No, we / you / they aren't. 3 We add -ing to the infinitive to make the Present Continuous. Note these spelling changes: If the verb ends with consonant + vowel + consonant and a stressed syllable, the final consonant usually gece ar toner oct Pt ——> putting, Gomimigdepmed es ine > sins is If the verb ends in -e, remove the -e: 2°) 7.8 Complete the sentences with the correct form of these words. Then listen again and check. close have rain text travel 1 Come on! Theshop ‘We don't have a lot of time. 2 I'm with Susannah. We ____ across Europe by train. Wee in Budapest now. sci ______ my boss. She needs to know the address of the office. 4 Waita minute. It___. Quick! Lets go inside! posi __ lunch with the marketing team. It's a really nice restaurant, isnt it? 3. Complete the text conversation with the correct form of the Present Continuous. —_________ our work} at the L {sit)’in a café in town. Dan ‘momé and (havey a coffee. Noe (not/do} anything, You're with Dan? Fantastic! Are you both free? We need Beatriz. Why? What (happen)? vaetolch simone and (Works on our ov: ‘Oki We (leave)? right now. Dan ‘The rest of the team_ (get)*his car. See youin afew — {not / come}? to work today = they have ful minutes. Se Flu? Oh, no. Are you busy? Thanks, Carlos, you're a star! Busy? This week, we. (prepare)* _an enormous conference ~ for 600 people! Please help! ‘Where are you? goo Vocabulary Working life; word partners 1 Add these words to the word maps below. photo aproblem _aneffort work ameeting exercise thetrain decision breakfast + camessage _—theshopping alist € 2. Correct the verb in bold in each sentence. 1 I'm making a lot of overtime at the moment. 2. Id like to do an appointment to see the dentist tomorrow. 3. Rie, come over here. I'm going to make a photo of the sales team, 4. Pm really worried. We do a big problem with our website. 5. I'm sorry, Marie isn’t here right now. Can I have a message? 6 When | feel stressed, I always make some sport. 3. ©)7.9 Complete the conversation with the correct form of do, have, make or take. Use a dictionary to help you. Then listen and check. A. Hey, Bjorn. What are you doing at lunchtime today? B Nothing. 1 _! a meeting this afternoon so I need to___» sony work for it. We need to_*a decision about the new advertising campaign. A Oh, well, can a suggestion? Do you know ‘Lunchtime bear? B Is that when you go dancing for an hour at lunchtime? A Yes, I went last week and I >a lot of fun. Do you want to come today? B I don't know. I need to * some research. I ___? a mistake on report last week. It will____* about an hour to do it. A. You need to ° a break. ‘Lunchtime beat’ is only one hour and its great form of exercise. Come on! B All right, then. It sounds fun! Work skills Presentations: describing graphs and charts 1 ©) 7.10 Listen to the sales figures and label the pie chart with these words. EastAsia Europe North America South America 2. Look at the graph of sales in Japan. Match sentences 1-5 with the labels 2-¢ and choose the correct option to complete the sentences. 1. Sales fell / went up from 2 From 2013 to 2014, PRACTICE Functions Making arrangements We use the Present Continuous to talk about future arrangements. Examples Mr Yamada is arriving on Wednesday 9” April We're having an important meeting at 9 a.m. tomorrow We use these phrases to suggest a time or a place to meet. Examples Are you free on Tuesday? How about (1 What about (meeting in) my office We use these phrases to say a time or a place is not convenient for you: Examples No, I'm sorry. I'm not free on Tuesday. ing on) Friday? I'm busy all day on Monday. We use these phrases to agre Examples Wednesday morning is fine for me too. That sounds fine/good/great. Let’s meet at your office at 10 a.m. ea time or a place, 1 Complete the conversation between Soo and Xavi with these phrases. Is ine for me whatabout —_let’smeet_—_‘'mbusy that sounds good are you free Soo Xavi-____'on Monday to talk about the trade fair? Xavi Hi, Soo - I'm sorry, ? all day on Monday. How about Tuesday? Soo I've got a meeting Tuesday morning but the afternoon is OK. 2 p.m.? Xavi 2p.m.___’. Where? Soo ______‘ the conference centre? Xavi tome. Soo OK._______f at the conference centre at 2 p.m. on ‘Tuesday, then. Xavi Perfect! See you then! 2 ©)7.12 Listen to five conversations. Tick v the people who are free for the training day on Thursday. Cross X the people who are not free. 1 Zoltan Cl 4 Jing OF 2 Marta DO 5 Pekka 1 3 Claire OO 3. Lookat the images. Then write Veror nica's future plans. 18 August ventist 1am on 15 August. x be tonne) cote with —_ tomorrow. 3, She, ce eel) me on 16% August. 4 weiss tag soa OS Hfeee) te 18" August. a oaggs Rae ce 0 ees dea Houiph at pm. mmmmm Review Unit7 89 i 2 In the air Grammar « [ ‘ INTRODUCTION 1. Look at the pictures of restaurants in the article from High Flyer. What is unusual about the restaurants? 2. Work in pairs, Read the articles and answer the questions. The Treehouse Restaurant, Okinawa _‘ Dinner in the Sky This restaurant is in a tree made of concrete. You don’t ‘Are you looking for something new? How about have to climb the tree to get in. You can use the lift in the Dinner in the Sky? Have your dinner thirty metres up middle of the tree trunk or you can use the stairs at the in the air. back. You can organize dinners for product launches, In the restaurant, there is a really good view of the sea press conferences, or any kind of entertainment in the and the harbour, and you can eat shabu-shabu, a kind of sky. In the centre of the platform, a personal chef and | Japanese hotpot that you have to cook yourself.You don’t assistant prepare the food. Up to twenty-two guests ‘an enjoy the experience. Its fully mobile and you have to make a reservation but its a good idea to book for ‘can choose the location from over thirty-five coun dinner. It’s very popular. ‘The Treehouse Restaurant Dinner in the Sky | 1 Where is the restaurant? Where do you eat your meal? 2 How do you get to the Where does the chef prepare the food?” restaurant? How many people can take part? 3 What sort of food is there? Where can you experience Dinner in the 4. Who cooks the food? Sky? 3. Work in pairs. Which restaurant would you like to try? Why? Do you know any interesting restaurants? 4 Anja Majowski’s company plans to eat at Dinner in the Sky. What questions 4° you think her colleagues will ask about the restaurant? 5. #)8.1 Listen to the conversation. What questions do Anja's colleagues ask? 90 Unit Grammer m0! 6 ©) 8.1 Match questions 1-6 with answers a-f. Then listen again and check. 1 Isit dangerous? Do we have to wear a seat belt? 2 Can we go down to the ground at any time? 3 Can we stand up? 4 Do they open the restaurant in bad weather? Can it go up on a windy day, for example? | 5 What time do we have to arrive for the meal? | 6 Can we eat vegetarian food there? | a We booked it for 12.00 so you have to arrive before midday b_ Yes, we do, but don't worry. Dinner in the Sky is completely safe. there are ten courses! © Don't worry. You can eat anything you lik 4 No, you can't stand up. You have to stay in your seat. © Yes, you can. ‘the restaurant can go up and down in one minute. f No, it cant The restaurant can't operate in strong wind. Focus Read the examples. You can choose the location you want. ‘The restaurant can go up and down in one minute. The restaurant can't operate in strong wind. You have to stay in your seat. You don't have to wear a helmet, just a seat belt. Dowehavetowearaseat belt? Yes, we do./ No, we don't. anit g0 up on a windy day? No, itcan't./Yes,itcan ‘Complete the rules with can, can't, have to, or don't have to. We use__ to say something is possible or that you are able to do it. Weuse___ tosay something is not possible or that you are not able to do it. Weuse___ tosay something is necessary. We use to say something is not necessary. ‘Answer the questions. How do we make questions and negatives with can? How do we make questions and negatives with have to? {© Fox more detas ana practice, goo the Revew section on pages 96 and 99 PRACTICE 7 We pronounce can in three ways. Match the sounds with the sentences. 1 long vowel Jax/_ a Can I wear shoes in this restaurant? 2 shortvowel —/ee/_——_b 'mafraid you cant. 3. unstressed vowel. /a/ ¢ You can only wear slippers. 8 ©) 8.2 Listen to eight sentences and write the sound you hear. 5 «ale sorta yao eee pee Pia ge ee ‘9 Practise the three sounds in 7 using these questions. Example Can Ihave vegetarian food? Tm afraid you can't. You can only have meat or fish. 1 Can [have vegetarian food? only meat or fish 2 Can 1 use my credit card? only cash 3. Can we go by taxi? only by bus 4 Can you speak Swedish? only speak Danish 5 CanIstand up? only sit down 10 ©)8.3 Listen and check your answers. ™§0000 Grammar Units 91 11. Work in pairs. Ask and 2 Example A fou dance t a 12. Work in pairs. Read the text about The Clink restaurant. What is special about the restaurant? What kind of food do they serve? High Down Prison is home to The Clink, a restaurant the restaurant without a reservation. You have to b inside a prison. Prisoners often can’t get a job when ‘a table on their website before you go. The Clink they leave prison. At The Clink, the prisoners can learn ‘opens for breakfast and lunch. Everyone has to lea new work skills. This helps them to find work after their mobile phone and camera outside. And all they leave. eat with a plastic knife and fork, just like the prisor The general public are welcome to eat in the ‘The meals are excellent quality and a good price, so restaurant, but there are some rules for visitors. For you don’t have to spend alot of money to eat well ‘example, young people can’t visit the restaurant. Visitors have to be over 18 years old. You can’t go to ‘can eat crab ravioli and some fantastic desserts. P _ food never tasted better! 13 Work in pairs. Answer these questions about The Clink without looking at the text. Then read the text again and check, What can the prisoners learn at The Clink? How can you book a table at The Clink? When can you eat at The Clink? What do you have to leave outside the restaurant? What knives and forks do you hi ve to use? TASK 14 Work in groups of three. Ask and answer questions about your workplace / onc" 92 Unit Grammar place of study using can or have to. Who works in the most relaxed workplace place of study? wear a uniform or special clothes? wear jeans and trainers? start work at the same time each day? eat food at your desk? check your personal emails at work? speak English? carry an ID card? park | make personal telephone calls from work? report toa manager? car there? Vocabulary Hotels 1. Match the words with the items a-u in the pictures. Bedroom D duvet ger + pillow safe DB wardrobe Reception bill key card lift (British elevator (A registration form stairs suitcase 2. #).8.4 Listen and check your answers. 3 Work in pairs. Test your partner on the words in 1. Give a description but do not give the word. Example Student AY Student B A @B000 Vocabulary 93 4 ©)8.5 Listen to six conversations. Match each conversation 1-6 with a picture a-f. s 1 2 3 nl 5 6 5 ©)8.5 Listen again. In each conversation, what is the problem? 6 Complete the sentences with these words. Use a dictionary to help you. carry filin. hangup pay swipe turnon 1 Could you this registration form, please? 2 Tike to my bill 3 You the TV with the remote control. 4 Would you like me to_ your suitcase, madam? 5 Youcan_____your suit in the wardrobe. 6 Youneedto your key card to enter your room, 7 Workin pairs. Read some comments from the hotel guests. Which of the items a-hare the people talking about? a b © — 1 ‘Can you fill this in, please? We ask j guests to give us their details when they | check in? i 2 ‘Hello, madam. Would you like me to carry that for you?” 3. ‘Are you going up or down?” [can’t find it. I need it to get into my room? 5 ‘Iput my money and passport in it but I can't remember the code!" 6 ‘Is there one in the bathroom? I want to dry my hair. 7. “There are some in the wardrobe. You can hang up your sui 8 ‘Could you give me another one? I always sleep with two under my head? ; 94 Units Vocabulary a—OoO Work skills Describing figures 1 Work in pairs. How do you say these numbers? a 1.7% ay g 1,238,507 b 99.99% eh h 5,456,985,345 cw f 656,253 i 0.175 2 ©) 8.6 Listen and repeat the numbers in 1 ion about sales by the airline, Easyfight. ie the correct number from the presentation. 1 Easyflight currently controls a 44 / 4 of the low-budget airline market. 2. Last year, we increased our market share by 4.6% / 14.3%. 3. We sold 345,000 / 454,000 flights. | 4 5 We think sales will increase by 4.7 / 5.6% in the coming year. If we reach this target, we will sell approximately 25,400 / 31,400 more airline tickets. 4 Workin pairs. Think of five large numbers. Say your numbers to your partner. Your partner writes down the numbers. Are they correct? 5 Work in pairs. Do the quiz. e Air’ quiz 3 The world’s longest non-stop 5 The Airbus A380 is the flight is between Newark largest passenger plane (USA) and ). How ‘ in the world. How many Jong does it take? people can it carry? a 19 hours a 553 b 24 hours b 853 6 ®)8.8 Listen to two people doing the quiz. Check your answers to 5. 7 Underline these words in the quiz in 5. Then use them to complete ‘these sentences. average long many much percentage 1 How, money do you spend on transport every week? 2 How, flights did you take last year? 3 How is your journey to work / class? 4 On , how many train journeys do you do in a month? 5 What of your time do you spend in the car? 8 Workin pairs. Ask and answer the questions in 7 for you. Then share your answers with the class. MEDD Work skills Units 95 Functions INTRODUCTION Read the online conversation. Find (a) recommend and (b) two dishes the Lauren Hi commend the Hermitage Museum. it has hundreds of world-famous paintings. Nikolai 4 teed ea F ‘eveti_ You should also go to St Isaac’s Cathedral ater 4 alt It's a museum now and you can go to the TY top for amazing views of the city ert | tauren OK! Now food. What local dishes should | try? Teveti_ The Admiralty restaurant on Ulitsa Gorokhovaya street is really good for pirozhki, small buns with different fillings. Nikolai Why don’t you try solyanka? (You pronounce it ‘salianka’.) It's a fish or mushroom soup. Delicious! Taveti By the way, Lauren, you shouldn't stay near the Hermitage ~ the hotels are really expensive there. You should go to Petrogradskaya, which is just over the river! tauren Thanks, guys! Great tips! 2. ©) 8.9 Laurens in St Petersburg. She is talking to her business contact, Dmitri, about the city. Listen to their conversation. Tick / the things Dmitri recommends. Cross X the things he doesn’t recommend. ‘The Russian Museum (] —_Nevskii Prospekt cE A boat trip Cl The Kuznechny Market 3. ©) 8.9 Workin pairs. Can you guess the missing words? Listen again and check 1 Ifyou're interested in history, you Museum. 2 Td___aboat trip on the canal. At sunset, its beautiful 3. Shopping ... hmm ... Well, __ Nevskii Prospekt because there are too many tourists there. 4. The Kuznechny Market is for shopping. You can buy lots of traditional Russian souvenirs there. —____ goto the Russian 96 Unit Functions al Focus Complete the table with these phrases. What local dishes should try? You should go to the Russian Museum. Why don't you try solyanka? Do you know a good place to go shopping? ‘Are there any good history museums? Avoid... because there are too many tourists ‘Asking for iving recommendations | Giving warnings recommendations | What places should vist? | recommend the You shouldn't stay near the Can you recommend _| Hermitage Museum. Hermitage anything to doin the The ... is really good for aeninigt | the Kuznechny Market s great for © For more detais and practice goto the Review PRACTICE 4 Match questions 1-4 with answers ad. 1 Do you know a good place to go shopping in Tokyo? 2. Are there any good museums in Mexico City? 3. What food should I try in Naples? 4 Can you recommend things to do in the evening in New York? a. Pizza of course! You should try the marinara and margherita pizzas. Delicious! b- Akihabara in central has a lot of cheap electrical stores. ¢ Td recommend the National Anthropological Museum. d_ Personally, I recommend going to Times Square. It’s really cool after dark. Avoid Central Park - it can be a little dangerous at night. *) 8.10 Tracy is in Istanbul for a conference. She is talking to her colleague Fatma. Choose the correct option to complete the conversation. Then listen and check. ‘Tracy Now the conference is over, Ihave a whole day to spend in Istanbul. What should / would 'I do, Fatma? Fatma Well, [a recommend / I'll recommend? visiting the Topkapi Palace. I can go with you and tell you about it. Ts there anything else you want to do? Ican be your tour guide ‘Tracy Great! There is one thing, Do you know a good place for / 10° go shopping? I want to buy a present for my husband. Fatma Let's go to the indoor market ~ the Grand Bazaar. You can get nice presents there. But remember, you couldirt / shouldn't * accept the first | price they ask. Always negotiate a litle. ‘Tracy OK! But I'l need your help! Can / Should you recommend a nice place to have lunch? | Fatma Why don't we / we dorit eat at the Grand Bazaar! Tracy OK, that sounds great. Work in pairs. Practise the conversation in 5. Choose a town or city that you know, but that your partner does not. Think of recommendations. «+ aplace to go sightseeing» a traditional dish/drink, and where to try it + aplace for shopping + awarning 8 Workin pairs. Ask for recommendations for the things in 7. 1 Functions Unit 97 Review Grammar can/ can't; have to/ don't have to Form sli inne entsneene nemo —____ ae Positive Negative 17You/He/She/It/we/ [ean | go. |1/You/He/She/it/We/ | cant | go, They They (cannot) Question Short answer you / he/she /it/ we / Yes, you can. 2 | they 99? | No, youcan't. Positive 1/You/We/They | haveto | go. | 1/You/We/They | don't have to 90. i He/She /it hhasto_| go. | He/She/It doesntthaveto | go, “Question Short answer Do Leelee! 1/you/ we / they Does | he/she sit he /she /it Pronunciation Can is pronounced /kan/ when it is unstressed or /kaen/ when it is stressed (for ‘example in questions and short answers). Can't is pronounced /ka:nt/. Use ‘We use can / can't to talk about possibility. Example You can get a train at the airport. We use can / can't to talk about ability. Example | cant speak French. We use have to for Example You have to get a visa to visit Russia. Re nae eee to ‘a suit to work. You Example You don't have 2 Write one word in each gap to complete the conversations. 1A DoT have to check in at the airpor B No, you You can check in onlin r A Can Davina speak Dutch? B Yes, she She can also speak English and German A Can you take the train to Frankfurt? B No.l It takes too long. I'm going to 4 A. Does Murali have to work at the weekend: B Yes, he Every Saturda A Can workers go on holiday in July? B No, they Only in August and December 6 A Does your sister have to get up early for B Yes, she Six a.m. every day 3. Choose the correct option to complete the conversation. Jacquelin Hey, Slaven, we're going to a new restaurant on Friday. Cam you come / Do you have to come ' too? Slaven I'm sorry, Jacquelin. I can work / have to work on Friday night at the hospital. How about Saturday? Jacquelin No, we can't change / don't have to change’ the day. I booked it yesterday : Slaven Oh, well Jacquelin Its called ‘Un Jour, Un Chef’ It’s special because their chefs don't | cook ~ they only help! One of the guests can cook / has to cook the meal, or there's nothing to eat. ‘0 what's the restaurant? Slaven Really? Jacquelin Yeah, its a fun idea. I'm going to be the chef. That means that I can’t pay | don't have to pay’ - the chef's meal is free Slaven What are you going to make? Jacquelin Well, you can choose / have to choose * any ingredients you want, so Tm going to make a vegetarian lasagne. Slaven _It sounds great. Good luck! 4 Complete the restaurant review with the correct form of can or have to and the verbs in brackets. Ona quiet side street in Milwaukee, you (see) the Safe House. This isa spy-themed restaurant. There is no sign infront, and only ‘secret agents'with the password __? (enter). Secret agents i say) the password when they go in, i If you don't know the password, yo “ i (probably get in): the owners are quite generous. But you * (make) sure that nobody I follows you! I Secret agents__® (eat) there from I i 11am.to9 or 10 pmm.if you're not hungry, you ? (order) food: thirsty agents can just drink secretly. The Safe House is place where agents ‘hide when they are in trouble. if you hear any conversations you_____ (tell) anyone. It's secret! Review Units 99 1 Complete the words. | When you go on holiday, you carry your clothes in a 2. When you check out, you have to pay your b 3 You put your shirts on hangers so you can hang them up in a 4 You use ah ___ to dry your hair. 5 You go up and down to different floors in al 6 You turn on the t_ _ to fill the bath or wash basin with water You sleep under a d_ You turn on the TV with ther _____— € 2. ©) 8.11 Listen to six conversations. Match each conversation 1-6 with a picture a-f. 1 2 3 4 5 6 3. Match the sentence halves. 1 Sorry, Fan‘ fill in a your suitcase 2. Thung up this registration form. I don't understand 3. There's a problem. I swiped Italian. 4 [can't turn on... © the TV. The remote control's broken. 5 Plask the porter to carry... d_my dress in the wardrobe. 6 alike to pay my bill by credit card. Is that OK? f the key card but it didn't open the door. Work skills Describing figures 1 ©) 8.12 Listen and write the numbers. a ae ore b 2. Complete the text with these numbers. Discuss your answers in pairs. 2.7% 10,000metres $40,000 500,000 $2milion $700million $18 billion Aeroplane food is one of the world’s biggest industries. It's worth __* worldwide! It's about _ + of each airline’s costs. For example, Singapore Airlines spends __ on food every year. British Airways passengers eat___* boxes of chocolate every year. A small change in the menu makes a big difference to an airline’s costs. Northwest Airlines saved | se 5 when they stopped giving free pretzels to their customers. In 1987, American Airlines saved _*by taking one olive out of every in-flight meal. But it’s not just about saving money. Airlines spend a lot of money on improving the taste of their food. Japan Airlines took two years to create perfect noodles at , 100 Units Review maaan Functions Recommending places to visit Asking for recommendations Examples Are there any good shops? Can you recommend anything to do at the weekend? Do you know a good place to go sightseeing? What local dishes should I try? What / Where / When, etc. should I visit? Giving recommendations Examples (Place) is good / great for (books, souvenirs, shopping, etc.) Td recommend (going to / visiting, etc.) You should go to / visit / try Why don't you try (dish / drink, etc.)? Giving warnings Examples Avoid (place) because it’s very (expensive, etc.) You shouldn't go to the port because there’ a lot of crime. We use should / shouldn't to give or ask for advice. Examples You should go to the National Gallery. I's fantastic. ‘What should I do in Birmingham? PRACTICE 1 Put the words in the correct order to complete the online chat. Vicky Hil l'm going to Budapest on a work trip next week. Ihave one free day. 4 (@o/ should /1/ what) Denis (should / to / you / go) the Szechenyi baths. You can relax in the pool Pal 2 (going / recommend / I'd / to) Margaret Island. It's an island between Buda ‘and i's one giant park. Lovely on a hot day. Jazmin $ (0 / you/ 90 / don't / why) Budvar it’s the ety od castle Pal Nagyastrcsarnok's the od oty market. I's an intresting bucing and 2 {for / great / shopping / t's). Buy things for your picnic on Margaret island £7 lanyting / to / do / recommend / you / can in the evening? 2. Complete the conversation between Vicky and Sandor with these phrases. thenavoidthe whydon'tyoutry shoulditry isreallygoodfor are there any This is my first time in Budapest and I want to try the local food. good restaurants near here? ‘Oh, yes, the one in the next street is famous for traditional food. Great! So what local dishes ‘Well there's goulash, of course. Does goulash contain chilli? I don't like spicy food. Ah, ? goulash because its hot! ‘meatloaf? Its a meat dish with an egg inside. It’s very nice. ‘That sounds good. And how about desserts? ‘This restaurant * Dobos cake. Dobos cake? I don't know it. Its very famous here in Hungary. You'll love it. ey Changes Grammar will and going to INTRODUCTION 1 Read about Meera Mehta, a young professional in India. Answer the questions, 1 What does Meera do? 2. Where is she moving to? 3. What doesn't she like about Mumbai? 4 What does Meera enjoy doing with her family? 5 Does Meera play any sports? Hi, I'm Meera. That's me in the photo with my husband and family. 'm an engineer. | work in the energy business in Mumbai. Next month, I'm moving to Wellington, New Zealand, to work on a new energy project. enjoy my job, but | don't ike working in Mumbai. The trains are always crowded and it's very hot in the summer. So I'm looking forward to a new lifestyle. I've got a big family and we often get together to have lunch. | love traditional Indian food | enjoy socializing and often meet friends after work or play tennis at the weekend. Do you think Meera's life will be different in New Zealand? In what ways? 2 ©)9.1 Listen to Meera talk to a New Zealand friend about her future life in Wellington. Complete the sentences. 1. So first, what _ ! the weather be like? 2 Meera: ___*Ineed warm clothes? Naomi: Yes, you 2 3. Its winter now, so it ‘ probably be quite cold. 4 Wellington is quite small so driving to work * take long 5. T'msure you!__* enjoy living there. 6 Doyou think ? find any Indian restaurants? 3 ©)9.2 Listen to Meera talk to Naomi about her plans. What is Meera going ‘to do? Match the verbs and phrases. 1 look lots of coats 2 join some restaurants 3 cycle some money for a flight home 4 buy a sports club 5. save up for a house in Khandallah 6 google to work 102 Unit9 Grammar @o000 PRACTICE Focus Read the examples. Answer the questions. What will the weather be like: Will need warm clothes? Yes, you will Driving to work won't take long, Do you think I'l find any Indian restaurants? Ill probably be quite cold fm going to buy lots of coats and things in Wellington. ‘Are you going to drive to work? No, 'm not. 1 How do we form questions with will? 2 Whatis the negative form of will? 3. What verb do we use before going to? 4 How do we make questions and short answers with going £0? Weuse totalk about future plans and intentions. Weuse {0 predict future situations and ations © formore deals and prac 4 Complete the sentences with will, won't, ‘Il, or do. ion itbe warmt B Not it be quite col 2. A Doyyou think the train arrive on time? B Yes.I its very lable 3 A Imsweyou enjoy working in New Zealand, B Really? How about my English? A You have any problems. Your English is really good. ik it be dificult to find a house? B Noit_ There are lots of nice houses in Wellington 5 you think the fight be expensive? aid it be cheap. Its a really long way. 6 ___ you do in the evenings? probably stay home during the week 7 A How long it take to get home? B It take long. Only ten minutes. 8 A Do you think be safe in Wellington? B ['msure you__ Its the ninth safest city in the world 5 Match the situations 1-6 with the predictions a-f. 1 Tm going to move to Vancouver, a. Ill be very hot. 2. John’ got an interview tomorrow. b_ You'll be very happy there. 3. Anew project is starting next week. ¢ You'll be fine. 4. They invested £10 million ina new company. d_T'm sure he'll get the job. 5 I'm going on holiday to Dubai this summer. € It'll be a lot of work. 6 I'm really nervous. I'm giving presentation They'll make a big profit this afternoon. Rrra a me) 104 Unit 9 Grammar Work in pairs. Ask and answer questions about Meera’s plans. Use going to and the information in 3. Example 1s Me No, she isn't. Sh 1 buy some beach wear 2 live in Paparangi join a football team 4 google some sports clubs ©) 9.3 Meera calls her new boss, Brendan Maclean. Listen and answer the questions. to meet Meera at the airport? sing to bring to New Zealand? 1 Is Brendan goin What is Meera Is Brendan going to drive to the airport? 4 What is M 5 Who is goin .era going to do in her first week? to work with Meera? ©) 9.4 What are the short forms of the following verbs? How do we say the short form? Listen and check your answers. 1 you will 2. itwill 3 Twill he will we will not 6 Idonot she is not going to é 8 they are not ing to Work in pairs. Ask each other some questions about your future. Use the phrases in the table. Example Do you think you'll watch a film at the weekend? Are you going to go shopping at the weekend? Visit New Zealand / India change jobs make lots of money Do you think youl | go shopping tomorrow? work abroad at the weekend? | watcha film next week / month /year? Areyougoingto | study English in the future? start your own company goto work ye a holiday abroad a Vocabulary The wor 1 Work in pairs. Read the predictions about the future of work. Which Predictions do you think are likely? PetCo pate peer eo rt 2. Look at the highlighted words in 1. Match the words to the definitions. to be without a job to give someone a better job with more responsibility abilities to pay someone to do a job to make a request for a job to stop working, because you are a particular age the series of jobs that a person has during their working life to teach someone how to do a job .5 Listen to a podcast with Jacqueline Vallerine, a business consultant. Which of the predictions in 1 does she talk about? Does she agree or disagree with the predictions? ©) 9.5 Complete the sentences from the podcast with the words from 2. Listen again and check. 1 Companies will__foreign workers. 2 People will change jobs more frequently in future ... It will be common to have several __ in your lifetime. Good companies __ their staff on new technology and new software. People will_____later in life, They'l work until they're 70 or older. I think companies will_ young people more quickly than they do now. Will it be harder for ____ people to find work? Nowadays, people __ for jobs on the internet. ‘All international companies will use English at work, so language will be very important. Work in groups of three. Write five predictions about the future of work. Tell the rest of the class about your predictions, Which do you agree with? ™™O00 Vocabulary Unit9 105 are people looking for nce | Needed: PA to Managing Director for six monthe, Great opportunity to work of @ car manufacturer The successtd th the most creative designers inthe PAshould be organized and rete wl aston ceuasyeretemte pales alpen stinant Sonia e sea aoa ©) verte: dese leis owe | Own on volan fs tence a Be er meet Lemaceerne ter pomasor onl ox Ontaas Bassa iin seaiieat Sebel site somteey ee sil lee sc dren ce peace peda : weekends, 7 Work in pairs. Underline these adjectives in the advertisements. Then match them to the descriptions of people 1-8. ambitious creative enthusiastic experienced idly hard-working organized —_rellable 1 “Tom started working here twenty years ago. | always ask him for advice He knows everything about the business. He’ very Ht 2. ‘Sally is always the last to leave the office. She works very long hours. She’ so : 3 ‘David is full of exciting ideas. He often thinks of new ideas and solutions He’ very 4 ‘Emma plans everything very carefully. She always finishes her work on time | She's extremely _ : 5. ‘Mark is very popular with his colleagues and clients. He is very sociable and easy to talk to, Hes very 6 ‘John is determined to be a success. 'm sure he has a successful future in th company. He’ really ‘Natasha is always very interested in her work and makes an effort in any} we give her. She clearly loves her job! She's so S 8 ‘Fred is the person I trust and depend on in the office. You know hell do his job well. He’ very 8 Work in pairs. Which of the adjectives in 7 describe you? Why? 106 Unit9 Vocabulary #000 Work skills Dealing with complaints 1 Listen to three conversations. Which things are the people complaining about? Match conversations 1-3 with the pictures a-c 2 ©) 9.6 Can you guess the missing word in the sentences? Listen again and check. 1 a. ‘Three mountain bikes are missing from our b Do you havea reference _ I bought this mobile here last week but the b_ When did the problem 2 3 a Canyou the problem? b_ Well, its still under guarantee so we'll doesn't work. it for you 3 ©) 9.7 Workin pairs. Complete the conversations with these words. Then listen and check. missing number receipt refund work 1A Can you describe the problem? B Yes, I bought this hairdryer last week but it doesn't May I see it? ... Yes, you're right. Do you have a A B Yes, here you are. A OK, that’s fine. Would you like another one or do you want a A. Tordered some colour ink and black ink for the office printers, but the black ink is Do you have a reference Er... yes. Its BQ34. OK. Ihave it. OK, we'll send the other ink cartridges to you but I'm afraid it will take about 48 hours. eae 4 Work in pairs. Practise the conversations in 3. 5 Match 1-5 with responses a-e. Can you describe the problem with your watch? Do you have a reference number? When did the problem start? ‘Three printers are missing from our order. Would you like another radio or do you want a refund? Oh, I'm sorry. Let me check your order. Yes, the alarm doesn't work I first noticed it last night. Td like a refund, please. Yes, it's 191-7E. 6 Work in pairs. Role-play the situations. Student A, go to page 129. Student B, go to page 132. eangce 107 INTRODUCTION 108 Unit 9 Functions Functions 1 ©) 9.8 Listen to a meeting at a computer company. The company has several factories in China. Listen and correct the sentences. 1 Last year they opened a new office in Guangzhou, China, 2. The company has four offices in China. 3. Laptop sales increased 14% last month. 4 Notebook sales are down 18% on last year. 5. Sales are increasing in Chile and Urugu: 2) 9.8 Choose the correct phrase to complete the sentences. Listen again and check. 1 Does anyone have any questions or statements | comments for Lina? Bernard, what do you think? 2 I'mafraid I disagree / not agree. | think sales in China will fall. 3 Tm/Inot sure about that. Some sales are higher this year 4. Yes, I/ I'm agree with you. In my opinion, sales won't rise 5. I think we should / would look at other markets. 6 Theresa, what's your view / thought? 7 We can do both. Are / Do you agree, Lina? 8 Yes, I think you're / you've right. Focus ‘Complete the table with the phrases from 2. Asking for Giving opinions rei Disagreeing oe Agreeing Es Do you agree, Mark? | Idon't think we Yes, think youre | fm notsure about should change our | right. | that. plans. | © For more details and practice, go tothe Revew section on page 113, PRACTICE 3 ©) 9.9 Add one phrase to each conversation. Then listen and check. Inmyopinion, I'mnotsureabout that. Idon'tthink What's your view? 1A. I think we should close our shops in Germany and Belgium. They're losing money. Do you agree, Matteo? B___ “The shops in Belgium made a profit last year. I don't think we should close them. : ee our kitchen products are too expensive. That's why sales are falling. Kim, what do you think? B I'mafraid I disagree. Our products are actually 10% cheaper than the leading brand. [think we need to advertise more. That’ all. AI think we should open the new factory in Malaysia B Lagree. I think that is the best option. S _we should invest more money in the European project B Yes, think you're right. We need to invest more in South America Yes the statements below? 4 Work in groups of three. Do you agree or disagree wit Discuss with your partners. Use the phrases in 2 and 3. Microwave me They save time. re great! nicer than d Theyre coo I love the Internet. You Chinese learn alt from it food s the best in the world! TVisa waste of tome I prefer the radio. TASK 5 Work in groups of four. Your company is going to produce a new computer for students aged 16-25. Read the market research below. Teak em tee markets ‘These are the main results of our survey of students. These are the features that students want on a eee ee ‘webcam, . mbes ere t= good audio for music mmm Functions Unit9 109 Review Grammar will and going to Form will We form the will future with will + verb. Examples It will rain tomorrow. He will not finish. Will she be late? ‘We often use the short form of will. Examples 1 won't forget. 4 She'll be here soon. going to We form the going to future with be + going to + verb. Examples She is going to visit Peru. ' Ate you going to fly? We often use the short form of be. Examples I'm going to meet him tomorrow. She isn’t going to drive. Use ‘We use will to describe future situations and actions and to make predictions. Examples Prices will increase next year. It'll be hot tomorrow. We often contract will to ‘ll and will not to won't, Examples You'll get anew job soon. It won't snow tonight. We use going to to describe future plans, Examples Juan's going to visit the Paris office next week. Wee going to talk by Skype at 10.00 tomorrow | a A gag ee ite oe shane en eel eS ee ae ee a man ocean wees f i A os on — £8 Se Seg ee ed i i 4 ol SO ee ee et ee eh soe a me | At en ee a ee ge em meet em ee + eR a hy me th mas enh ein a SN 5 te se cemeg tee eae ene ee Vocabulary “he word) of wort te ee mr sts Sm et ee ee ee a ee a aed ee |e ee me Oe ee ee me hee eee ett tee i | ee ee ee 6 oe + oo a Seg Ne ee ete etna ee er 3. Look again at the appraisals in 2. Which appraisals: 1 are completely positive? Work skills Dealing with complain 1 112. Unit9 Review maaam Match the sentence halves. a ora refund? 1 When did the problem 2 Do you havea b start? 3 Can you describe € the problem? 4 Two computers are d_ work. Can you repair it? 5 Would you like a different radio missing from our order 6 Theclock on my oven doesn't —_f_reference number? . Listen to three conversations. Match conversations 1-3 with items a-contheleft. ©) 9.10 Complete the conversations. Then listen again and check. Conversation 1 A. Hi. I ordered six shirts from your shop online, but one of the shirts is B Oh, I'm very sorry about that. Do you have a number? A It's PZX5398. I got all the shirts except the blue and white one. B Yes, I see it. OK. Would you like the other shirt or would you like a A The other shirt, please. BOK, well send that to you today. Conversation 2 A How can I help you? B It'sthis laptop. There's something wrong with it. A Can you____‘ the problem? B_ Well, the webcam doesn’t __ I think it’s broken. A. Hmm. Strange. I think an engineer needs to look at it. 'm afraid they'll Sit. need about three weeks to Conversation 3 ‘A How can [help you, Madam? B Well, I bought this perfume for someone as a gift, but they don't want it Id like to return it. A. Isee. Do you have a Yes, here you are. A Oh, you bought this perfume over a month ago. I'm __ you a refund. We only give refunds within 28 days. B Oh, Isee. Can I change it for a different kind of perfume? A. Yes, that's fine. Let me show you what we have. o I can't give Functions Giving opinions Asking for opinions Agreeing Does anyone have any questions or Yes, Lagree with you comments for Omar? Yes, I think you're right. Fatma, what do you think? Junko, what's your view? ae I'm not sure about that Do you agree, Juan? Tmafraid I disagree Giving opinions I think we should look at other markets. In my opinion, sales won't rise. I don’t think we should change plans. 1. Match the sentences 1-5 with the replies a-e. 1 Inmy opinion, we should open more stores in Thailand. What do you think? Does anyone have any questions or comments for Dita? I dont think we should use this delivery company. Do you agree? I think we should cut our marketing budget. Makiko, what's your view? The project is a success. Do you agree, Jun? T'm not sure. In my opinion, its too early to say. Yes, I think you're right. The deliveries often arrive late. Yes, I do. Dita, can you tell us about the new wind farm? T'm not sure about that. The Thai market isn't growing. I think we should look at Indonesia ce Lagree. I think we can spend less on TV advertising. 2 ©)9.11 Put the words in the correct order to complete the conversation. Then listen and check. ‘Alan Let’ discuss our advert for the new sun cream. Louise, can you begin? Louise Yes. (my / opinion / in)__', we need an advert with a photo of a family. Bill Can I just check something? Is this the magazine advert or the online one? Louise It the advert for the website, Bill. I think a family is the best image. Bill (I/afraid /1/'m/ disagree)_____* think weneeda young couple. That’ an important market. Karen, (what / your /’s / view) 9 Karen I'm afraid( I / agree / Louise / with) ‘alii 4 639% of our sales are to parents. Family adverts are successful, ‘Alan Can you give us an example? Karen Last year's advert increased sales by 7%. It was a picture of. ily goii pees Pi a family going Bill (I/ not sure / that /’m / about) __}. There were also i other reasons for the increase in sales. We also spent more on marketing think we need a change. (you / agree / Alan / do) oF ‘Alan Sorry, Bill, bt I think Karen and Louise are right. (I/ think / don’) i * we should change the image this year. The family image seems to work well. mmmmm Review Unito 113 Good company Grammar Past Simple and INTRODUCTION 1 Work in pairs. Look at the pictures. What do you know about the Vespa scooter? 2. Read the article and answer the questions below. Vespa Enrico Piaggio was the managing director of Piaggio, an Italian scooter company. In 1943, he decided to make cheap) = \ scooters for everyone. Two years later, the company made ? the first Vespa. When Enrico Piaggio first saw it, he said, ‘It heh looks like a wasp!” (vespa means wasp in Italian), and the NS Vespa got its name. In the 1950s, the Vespa became very popular. Sales increased after Audrey Hepburn and Gregory Peck drove | a Vespa in the film Roman Holiday (1951). Since that ds time, Vespas have always been popular with teenagers. Piaggio has made Vespas for about seventy years. Since 1945, they have sold millions of them. They have made over 130 models with the Vespa name. Recently, the company has grown and expanded its business. They have produced T-shirts, bags, and sunglasses with the Vespa logo. The little wasp has never been more popul 1 When did Piaggio make the first Vespa scooter? 2. Why did he call the scooter a Vespa? 3. Which film featured a Vespa? 4 How many scooters has the Piaggio company sold? 5 How many types of Vespa has the company made? 6 What other products has the company started selling? ©) 10.1 Listen to Vespa owner, Jana Sukové, talk about her scooter. Match the questions 1-5 with the answers a-e. 1 How long have you had your Vespa? 2. Have you ever ridden a motorbike? Has your Vespa ever had any problems? Has it ever needed any repairs? 4. Have you ridden your Vespa abroad? 5 Have you ever had an accident? a Yes, Ihave. In August 2013, I went from Prague to Rome b No, it hasn't. It hasnt had any problems at all ¢ I've owned my Vespa for eight years. d_ No, never. They're really easy to ride. ¢ No, [haven't ridden a motorbike. I've only ridden Vespas. 114 Unit 10 Grammar #9000 Focus Read the example sentences and complete the rules. "ve owned my Vespa for eight years. Recently the company has expanded its business. How long have you had your Vespa? No, [haven't ridden a motorbike. Has it ever needed any repairs? No, it hasnt. ‘My Vespa hasn't had any problems at all, ‘We make the Present Perfect with or + past participle of the verb, We make the negative with or____ + past participle of the verb. i ‘We make questions with _ or __+ subject + past participle of the verb. Read the examples and complete the rules with Past Simple or Present Perfect. In 1943, he decided to make cheap scooters for everyone. ‘They have made over 130 models with the Vespa name. Have you ever had an accident? Weusethe ___ for events that begin in the past and continue to the present. Weusethe __for finished actions and events at a definite time in the past, e.g, in 200i, last week. We use the. ‘with ever to ask about experiences. © For more details and practice, go to the Review section on pages 122 and 123 PRACTICE 4 Complete the table with the past participles. Check your answers in the text in 2, Which participles are regular? Which participles are irregular? end fies was/were sold made grew [ faa me | mage oleae 5 Complete the questions using the Present Perfect. expand fey (you / see) any films at the cinema recenth B Yes, I have. I saw a really good film in 3D, Bese ever (you / ride) a scooter? B No, I haven't. But I've ridden a motorbike. 3. A How many phonecalls________ (you / make) this week? B T've made more than fifty. 4A (take) any work home this month? B No, [haven't But I took a lot of work home last month. 5A (be) late for a meeting recently? B_ Yes, I was five minutes late for an important meeting yesterday. 6A (ever / you / be) to India? B_No, I haven't, but 1d like to go one day. ae (you / have) a holiday this year? B Yes, I have, I went skiing in Canada. #0000 Grammar Unit10 115 Piaggio in Vietnam Soo a motorbikes and scooters per person in the world. The total has grown to uO ane rts OU are ST Riad started Piaggio Vietnam, part of the Piaggio group, in 2009. The company Pe kaa es ee us Piaggio has recently opened a new factory Sete can ce tc} Ee eeu ed eeu Pee es emer a Pe ea Se Ps In Asia, Piaggio’s sales have grown from 8% eR ee er ad Cena oe 1 How many motorbikes and scooters are there in Vie 2. Have Vespa sales gone down recently? 3 When did Piaggio start Piaggio Vietnam? 4 How many motorbikes has the c 5 What has opened recently in Vinh Phuc Province? 6 What did Piaggio start selling in February 2012? How much have Piaggio’ sales grown in Asia? TASK 7 Workin pairs. Ask and answer the questions. Make a note of your partner's answers. Example A Have you ever flown in a helicopter? B Yes, I have. / No, I haven't Yes No 1 ride / a Vespa? 2. climb /a mountain? 3 win / a competition? 1 4 meet / a famous person? o 5. write /a blog? 1 6 give / a presentation in English? 7. stay / a five-star hotel? Oo 8 lose/ your mobile phone? 8 Note the‘Yes’answers in 7. Ask Past Simple. Example A Have you ever flown in B Yes, I have. A Where did you fly? B I flew over the Grand your partner a second question in the a helicopter? 116 Unit 10 Grammar #000 Vocabulary C Y 1 work for? Listen to three people. Where are they from? What company do they a Michiko Alba Mateus 2 ©) 10.2 Read the texts and complete the missing information. Listen again and check, Honda Competitors: Toyota, Products: cars, Camper Head office: Mallorca, Products % Berlin. Embraer — Competitors: Products: aeroplanes, manufacturer since 2959. It has also developed a called ASIMO that can walk and dance. Did you know? Camper also has__* Head office: Tokyo, Japan Nissan, Ford, etc _ jet engines, robots Did you know? Honda has been the world's largest motorcycle Spain ‘Competitors: shoe manufacturers, like Converse and Munich boots, shoes, etc in Barcelona and i 8 Head office: Sao José dos Campos, Brazil aeroplane parts Did you know? Embraer is the largest aeroplane ‘manufacturer in the world 3. Workin pairs. Add these companies to the table. What do you know about the companies’ products? AlJazeera. Amazon HSBC Qantas Skype Toyota Walmart Sane ee arr 1 | Qantas airline company Sydney, Australia [2 [Bao “| bank si plondon UK Gas sea 7 ts online retailer | Seattle, USA | i supermarket chain Bentonvile USA i [automobile manufacturer | Toyota City, Japan lel | TV channel Doha, Qatar E iS [Ireompary | Luxembourg Gity Luxembourg 4. Workin pairs. Think of more companies for each type of business in 3. ™m000 Vocabulary Unit 10117 5. Work in pairs. What do you know about the drinks manufacturer Red Bull? 6 Read the fact file about Red Bull, Answer the questions below. Red Bull aa Company name: Red Bull GmbH Company HQ: Fuschl am See, Austria Type of business: drinks manufacturer Employees: The company employs over 8,000 people. Main products: Red Bull produces the most popular energy drink in the world. It sells 4.5 billion cans ’ year. It controls about 50% of the energy drinks market in the USA. History: Chaleo Yoovidhya, a Thai businessman, and Dietrich Mateschitz, an Austrian businessman, founded the company in 1985. Each person invested $500,000. Originally, Red Bull was a Thai drink, but Red Bull GmbH adapted the drink for the western market. ‘Advertising: The company advertises on TV and ‘on billboards, t sponsors sporting events such as BMXing, F1 racing, football, and ice hockey. Where is the company based? How many people work for Red Bull? How many cans does it sell each year? Who created the company? 5 How does Red Bull advertise? 7 Workin pairs. Match the highlighted words in the text with these definitions. started a company bought shares in a company pays the costs of a sporting event, et tells people about a product in order to sell it a large signs by the side of the road that show advertisements z: as a way of advertising cee 6 makes a product 8 Complete the sentences using the words from 7. the Toyota car company in 1937. 1 Kiichiro Toyoda ~ a range of electrical products including TVs, stereos, 2. Our company DVD players, and mobile phones. a lot of money in shares, but he lost most of it! 3 He 4 We__ our product on the TV and radio as well as on the internet 5 Nike many famous sportspeople, such as Tiger Woods, Roger Federer, and Serena Williams. 6 We put advertisements for our company on __at train stations. 9 Work in groups of three. Ask and answer questions about a company you know well. Try to use the vocabulary you have studied in these pages. Example Where is your company's head office? ‘What does it produce / manufacture / sell? Where does it advertise? fo" 10 Work in groups of three. Student A, go to page 129. Student B, go to page 132. 6 TH Student C, go to page 133. ‘18 Unit 10 Vocabulary mm@ooo Work skills Taking messages 1 ©) 10.3 Mike Tang is a marketing manager for a computer company. He is responsible for the advertisements for their computers. He gets a voicemail from his colleague, Salma. Listen and complete the note on the left. ‘salma rang at fon 2 Hi Mike, seta s Jarmila would like you to talk to a journalist ftom K103.1 Radio. erected aba ee —__fy He They wont to know about trends in new computers Please Phone magazines, €.g. PC Magazine and ‘Sharon Crow. Her phone number is 07770 900 916. They need the interview by Tuesday. Can you let Jamila know if you can do it? Comparer Oa Best wishes, The deadline is #60 she Brad needs it asap! 2 ©) 10.4 Mike's boss, Jamila, also left a voicemail message. Mike's PA, Brad, sent Mike an email about the message. Listen to Jamila’s message and correct the PA's email above. 3. Mike Tang has two more messages. Read them and decide: 1 who wrote them: a colleague or Mike's wife? 2. what Mike needs to do. Hi Mike, Can you pick the kids up from school today pls? I have an important meeting at4pm. BIW Danny's got a maths test tomorrow so he needs your help. OK? Thanks, Anna 4 Work in pairs. Look again at the messages in 3. Which abbreviation: 1 means ‘for your information’? 2 changes the subject (‘by the way’)? 3. means very quickly (‘as soon as possible’)? 4 means about this subject (‘regarding ...’) 5 means‘please’ 5. Work in pairs. Look again at Mike's four messages in 1, 2, and 3. Order them: 1 = most urgent, 4 = least urgent. 6 Work in pairs. Look at the email below. Use abbreviations from 4 to make it shorter and more informal for a text message or a note. Hisar, Tinjust wring to you regarding the interview net week Jt let you know, called Sara Crearandtm going to ie rad station tomorrow: They want the neaview ar ssonee ety pone By the way, we have a meeting with PC Magazine next Tuesday. Ive booked the meeting room for2 pm. Allthe best, Mike 7 ©) 10.5 Listen to another voicemail from Jamila. Write a short note for Mike ‘about the voicemail. Swap notes with your partner. Are they the same? emECO Work sills Unit 10 119 Functions INTRODUCTION 1 Read the email about a new sports centre and answer the questions, 1 Wh 2 When do they have to finish the work 3 What problem did they hat 4 When is Raisa going to visit the sports HiColin, | am just writing about the new sports centre. | am worried that we are behind schedule. As you know. we have to finish work by 21” April for the local swimming championships. Are we on schedule to finish the sports centre by this date? | know there was a delay because of the recent bad weather. am going to visit the sports centre next Monday. Can we meet then to discuss progress? I'l arrive at 930. am. Please let me know if you can meet that day. Kind regards, Raisa 2. ®) 10.6 Raisaiis visiting the sports centre and talking to the project manager, Colin Bentley. Listen to the conversation. Have they finished the jobs below? Tick ¥ (fini ‘or cross X (unfinished) the jobs. built the swimming pool finished the changing rooms repaired the showers painted the reception area and the café received the running machines started the tennis courts completed the basketball court completed the squash courts oooooooo0$ 3. #) 10.6 Workin pairs. Choose the correct option to complete the sentences. Then! again and check. 1 So Colin, tell me about the sports centre, How’s the building work doing / going? 2 Its doing / going well 3. The swimming pool is in / on schedule. They've built it. They're going to fil it wil water next week. Can you deal with / from th Sure. il phone / I'm phoning them today. What's doing / happening with the tennis courts? No, haven't done that yet / still. 'm going to call the building company today. Anything else to report / to repeat? evans 420. Unit 10 Functions m=O a ‘Add the phrases from 3 to the groups below. Discussing action Reporting progress Have theyfinished the | I'm going to callthe | I'mafraid, that's behind changing rooms yet? —_| building company today. schedule. Will they be ready by ‘There’sa problem with April 20"? | the showers. ‘© For more detail and practice, go to the Review section on pages 124 and 125 PRACTICE 4 Workin pairs. Take turns to ask and answer questions about the tasks in 2. Example A Have they built the swimming pool yet? B Yes, they have. / No, not yet. 10.7 Listen to six conversations. Are the statements true or false? True False Chen can't show the client round the factory. CO They've designed the new advertisement. o Everything is on schedule. Bae Jen hasn't arranged the meeting, He's made PowerPoint slides. Aziz’s email is working. a 1 2 3 4 5 6 6 ©) 10.7 Complete the conversations with these phrases. Then listen again and check. No,notyet. _dealwiththat ‘Im going toemail everyone ths afternoon. Howare your preparations going? onschedule_ What's happening with 1 A Ineed someone to show a client round our factory. Can you wesisapeny Chien? B Sorry, I can't. 'm really busy at the moment. 2 A Has the art department designed the new advertisement yet? B ‘They're behind schedule. 3. A. Weplan to open the new store in May. Is everything B Novit isn't, 'm afraid. Were still waiting for a delivery of furniture. 4 A Have you arranged the meeting yet, Jen? B No, not yet. 5 A You're speaking at the sales conference, aren't you’ B Fine. I've prepared my presentation. I think it looks OK. sap | 6A the Internet, Aziz? Is your email working now? | B No, there’ a problem with the server. They're trying to fix it. } 7. Work in pairs. Practise the conversations in 6. TASK 8 Workin pairs. Student A, goto page 130. Student B, go to page 133. j 121 Review Grammar Past Simple and Present Form We form the Present Perfect with have or has + past participle of the verb Example [have finished my work Regular past participles are the same as the Past Simple. Example She worked hard yesterday. (Past Simple) 4 She's worked hard recently. (Present Perfect) Many past participles are irregular Present Past Past Participle eat ate eaten go went gone Example Karl hasn't seen your email. _I've lost my car keys, Use We use the Past Simple for finished actions and events at a definite time in the past. Example Two years later, the company made the first Vespa. ‘We use the Present Perfect for events that begin in the past and continue to the present. Example Piaggio has made Vespas for over seventy years. We also use the Present Perfect with ever to ask about experiences. We use never for a negative answer. Example A Have you ever ridden a motorbike? B No, I've never ridden a motorbike. I've only ridden Vespas, PRACTICE 1 ©) 10.8 Listen and repeat the sentences. 1 a I finished the work. 2 a Hevisited China i b [ve finished the work. b He’ visited China, 2 ©) 10.9 Listen and tick V the sentences you hear, aor b. ‘We worked hard. 4 a He finished his presentation. ‘We've worked hard. Hes finished his presentation. She changed jobs. 5 a They invited us to dinner. ‘She’ changed jobs. ‘They've invited us to dinner. asked for the bill. 6 a Itstopped raining ve asked for the bill. Its stopped raining. 3 Complete the sentences with the past participle form of the verbs in brackets. 1 Have you____ (hear) the news? Iris is leaving the company! Sales have _ (grow) 60% this year! Thavent (read) your book but people say its very good. Have you (bring) your sunglasses? It’s sunny, so you'll need them. My boss has ___ (work) for this company for fifteen years. Weve (visit) three different companies today. ‘The company has (spend) $10,000 on a car park. Our website has _(have) hundreds of hits. Te 2 3 cegeo gceceo eyaueun 122. Unit 10 Review aman 4 ©) 10.10 Choose the correct option to complete the conversation. Then listen and check. A I decided / I've decided ' to buy a new car. I'm thinking of a Smart Car B_A Smart Car! Really? Did you ever drive / Have you ever driven * one? A. Yes, I drove / have driven * one last week. It was great B_ But why do you want a new car? A. I got / Tve got * a new job four weeks ago. I need to commute each d month, I spent / I've spent *a lot of time in the car. [really need a new one. B Isee. I was never / I've never been * in a Smart Car. They're really small. Isn't that a problem? A No! That's perfect! I work in the city centre. Parking's really difficult. Yesterday, it took / has taken ’ me thirty minutes to park my car! 5 B_ Really? ‘That's awful! My boss drives a Smart Car ~ she had /she’s had * it for om two years. She loves it - A. Well, when I get one, I'll take you for a drive B OK. That's a deal! Vocabulary Company descriptions 1 Match the companies 1-6 with the types of company a-f. lay. This, 1 BMW a electronics company 2 Carrefour b_ retail company 3 British Airways € bank 4 CNN d_ automobile manufacturer 5 Citibank e TV channel 6 Sony f airline company 2. Read the fact file about Coca-Cola. Answer the questions below. Company name: Coca-Cola Company HQ: Atlanta, Georgia, USA Type of company: drinks manufacturer Employees: Over 92,800 employees. ‘Main products: Coca-Cola produces some of the most popular drinks in the world. It sells 4.5 billion cans of Coke a year. It also owns over 400 other brands, such as Lilt, Fanta, Schweppes, ‘ola product every four days. The average person drinks at least one Coca 'S, Pemberton created Coca-Cola in 1886. Alexander Samuels designed the and Dr Peppe’ History: John Coca-Cola bottle in 1915. ‘Advertising: The company spent $2.9 billion on advertising in 2010. It sponsors major sporting events, such as the Olympics and the World Cup. In 2011, the value of the Coca-Cola brand was $71.9 billion. Tateresting facts: Almost 95% of the people in the world recognize the Coca-Cola logo. Coca- Cola says that itis th drink more Coca- .e second most widely understood word in the world, after ‘OK! Mexicans la than other people. On average, they each drink 728 drinks per year What kind of company is Coca-Cola? How many people does it employ? How many different brands does it produce? Who founded Coca-Cola? Who designed the famous Coke bottle? How much did the company spend on advertising in 2010? What kinds of events does Coca-Cola sponsor? How many people recognize the Coca-Cola logo? Which people drink the most Coca-Cola in the world? wevauseny mmmmm Review Unit10 123 3 Complete the sentences with these words. advertise employs founded manufactures produces sponsors 1 Macdonalds___ 1.7 million people! It is one of the biggest employers jn 2 We heen our products on local radio stations and in newspapers, 3. Adidas the Real Madrid football team. The Adidas logo apes. the team’ shirts. ‘ 4 Our factory motorbikes for sale in the Asian market. 5 Spain ‘more olive oil than any other country. It exports more ¢ 800,000 tonnes a year. 6 Steve Jobs, Steve Wor April 1, 1976. ik, and Ronald Wayne__ Apple comp on Work skills Taking messages 1 Complete the email with these abbreviations. ASAP btw FYI RE pls Nuria Mark wants to recruit a new office manager. We need to put an advert on job websites like Linkedin, Monster, and InfoJobs. We need to do the advert _ 2—it’s really urgent. | MrWest’s visit on Thursday. Can you bookarestaurant___*?. — Kim said she'll be late today — just half an hour. OK? Thanks Lauren 2 ©) 10.11 Listen to the voicemail message. Complete the email. Brian Rio called on__* at 4 pm. He callled Re: the 2, Can you ask everyone to bring an official document they've written, e.g. a contract ora_?. We also need to arrange “for everyone. Can you deal with that? BTW, the Head of _ is going to watch the course this time, so you'll need one extra place in the room. Thanks Rio How’s the work going? Have you finished the report yet? ‘What's happening with the internet ‘Will it be ready by 2" June? PRACTICE 1 Complete the conversations. Put the words in the correct place in the sentences. 1A Have you spoken to the Swedish Sales Director? No, not yet. I'l call him later. Someone has to tell the Malaysian office about the meeting. OK. I contact them this afternoon. How's your training course? Very well, thanks. I'm learning a lot of really useful things. Someone needs to update the website. Can you with that? Sure, no problem. What's happening the design for the new advert? ‘We're still working on it. We've got a few ideas but haven't chosen one yet. 2 3 BPU>erar>aD 2 Match comments 1-5 with responses a-e. ‘The new product plan is on schedule. ‘The building work is behind schedule. ‘What's happening with the new computer system? We need to send an email to our customers. Flavio, can you deal with that? Anything else to report? Yes, one thing. We have a new administrator. She’ starting next week. It’s all ready. We'll change to the new system next week. No problem. I'll do it this afternoon. ‘Oh no! Why? Is there a problem? e That's good news. We'll meet the deadline then. aecge uaUNne 3 ©) 10.12 Complete the conversation with these words. Then listen and check. behind deal going happening on ready report notyet Jack OK, everybody. Let's look at the catalogue for our audio products. How's everything __'? Kristin Well, the main catalogue is 2 schedule - it's fine. We're waiting for some final photos from the studio, but they're not late. Jack Do we know when the photos will arrive? Pedro, can you with that? Pedro Sure, no problem. Jack ‘Kristin, what’s__‘ with the catalogue text? Have they written ityet? Kristin No,____. Unfortunately, we're still waiting for the translations into French, Spanish, and Arabic. Jack Will the translations be__* by 15"* July? Kristin Yes, they will. I'll call the translation agency again after the meeting. Jack ‘Fine. Pedro Er ... Jack, we have one problem. The final cover for the catalogue is ? schedule. It's five days late. Ae T'll contact the designers this afternoon. OK, ig else to ? ... No? Well, in that case, thanks ry Lpaerprienirrs Saas See youthen, FA Functions p3 Student A 1 Ask Student B about the limousine bus service from Narita Airport to the centre of Tokyo. Complete the table below 2. Give Student B information about the Narita Express train service from N Buying a ticket farita Airport to the centre of Tokyo. Narita Express Tourney time Thour 15 minutes to Tokyo Station. Frequency 2 trains per hour Pri €28 / ¥2,900 Buying a ticket Ticket machine Next train In 12 minutes Platform Platform 1 B Work skills p.59 ‘Work in pairs. One person is Student A; the other is Student B. Practise the different phone conversations. Take turns to be the caller and the receiver. “Student A ae Student B a 1 aaller 1 receiver ~ Call a company and ask to speakto MrTanaka. | _-Itisnot possible to speak to Mr Tanaka. Give a reason. 2 receiver Ze (2 aller = Ask Student Ato callbacklateronyour -—|-_~ Call Student 8 mobile. Give reason. ~ Agree. Ask for mobile number. = Give your mobile number. 3 caller 3 receiver oe ~ Ask to leave message for Ms Bauer. ~ Agree to take message. ~ Give message. = Say you will give Ms Bauer the message. 4 receiver 4 caller ee = Ms Bauer is out. Offer to take message. ~ Askto speak to Ms Bauer. ~ Ask for callers telephone number. ~ Leave message. a Work skills p.71 Student A Role-play four short telephone conver: yn to your partner and react appropriately. Invent any other information you ions. You start conversations 1 and 3. need, Student B starts conversations 2 and 4. You call Student B. Conversation 1 » You want to speak to Richard Clooney. Conversation 3 ~ Youwantto speak to Ana Solano. ~ Youwant Ana to email you some important documents. » Your email address is yourname@email.com. Student B calls you. ‘Conversation 2 + You can't hear. The street is very noisy. Explain th Offer to call Student 8 back later. Eee Conversation 4 « You can't hear very well. Ask Student B to speak. «You stil can't hear. Ask Student B to repeat eerie + Ask for Student B's mobile number. é Tasks and activi 127 B Vocabulary p.81 Check your partner's answers. How stressed are they? seach _b=2points each c= 1 point each You're very stressed! Take a break! You're a bit stressed but you're not too busy. You have a relaxed working life. Lucky you! You're very relaxed! Are you too relaxed? Work skills p.83 Student A 1 Your company is Cool Breeze Air Conditioning. Describe these graphs to Student B, Student B draws your graphs. Worldwide seles (%) aw Factory costs Cool Brooze ($,000) 2. Listen to Student B describe these charts for the company Mercury Paints. Draw the graphs. Soles and profit: = Factory costs: ‘Mercury Paint ($,000) 1 You are busy on three mornings and three afternoons next week. Write ‘these in your diary below. Do not show the diary to the other students. Example Training course Monday 2-5 p.m. 2 Whole class. Arrange meetings with the other students. You can only meet ‘one student at each time. Can you meet everyone in the class? Example A Are you free at 9 a.m. on Wednesday? B Sorry, 'm not. I'm meeting Javier at that time. Were sles 6) 7 cca Monday 21* Tuesday 22 Wednesday 23 ‘Thursday 24* Friday 25° A Work skills p.10. Student A Situation 1 uation 2 Your company ordered ten new You work in an electrical shop. B phones you laptops. You only received five. You to complain. phone the call centre (Student B). «ask about the problem + explain the problem + ask when it began + ask fora refund + ask for a receipt + reference is AVBI6 + offer to repair or refund BH Functions p.109 Look at the four laptop designs. Each person should choose a different product. Why is your product the best? Think of four reasons. Discuss your opinions. Agree on a product to produce and present your reasons to the class. Product Skyline Bluenote Red book Mindscript Weight [Bag Tg zg Screen size 15. | 133" Battery life Shours i2seconds Processor speed | 1.6GHz 16GHe [25 GHz High-qu oe graphics and audio | Price $400 $650 $850 $1100 | Vocabulary p.118 Student A ‘Complete the table below. Ask and answer questions with Students B and C about the companies in the table. Examples. Where is the head office of your company? ‘What does it produce? | How many people does it employ? Your company Bs company _ epee HJ Heinz Company Pittsburgh, USA Produces food products ‘About 32,500 employees Henry J. Heinz founded the company with his brother and cousin in 1876. Vand billboard advertisements. Sponsors sporting events and educational projects. Heinz has made tomato ketchup for over 100 years! Tasks and activities 129 BA crammar 53: Student B Look at the picture. Work with Student A. Ask and answer questions to find eigh differences between your picture and Student A's picture io} Functions p.121 Student A You work with Student B. You are meeting to discuss progress. Ask Student B if they have done their tasks yet. They will ask you if you have done your tasks. Ifyou haven't done a task, say what you plan to do. Example A What's happening with the printer? Have you called the repairman yet? B No, not yet. I'll call him after this meeting / I'm going to email him later tod: Yourtasks Done? mail supplier about bill ‘Order new printer for office. Gall lawyer to discuss contract. Send contract to supplier. Email monthly invoices to clients. Meet new client. Prepare documents for meeting, Get sales figures om Geman ier. Phone delivery company o discuss charges USES ere re Talkto Japanese office about their sales “Prepare PowerPoint slides for figures. presentation. 130. Tasks and activities A Functions p.37 Student B 1 Give Student A information about the limousine to the centre of Tokyo, bus service from Narita Airport LIMOUSINE BUS 2 Ask Student A about the Narita Express train service from Narita Airport to the centre of Tokyo. Complete the table below. Narita Express Journey time Hs Frequency seo Price Buying a ticket Next train E Platform, | Work skills p.71 Student B Role-play four short telephone conversations. Student A starts conversations 1 and 3. Youstart conversations 2 and 4. Listen to your partner and react appropriately. Invent any other information you need. Student A calls you. Youcall Student A. _ Conversation 1 Conversation 2 a You do not know a person called Richard | « Ask to-speak to Flavia. Clooney. They have the wrong number. r Conversation 4 a ‘Conversation 3 = You can't hear. Ask Student A to repeat. | + You want to have a meeting with Student A tomorrow at Ana Solano is not in the office. the Washington Conference Centre at 9 a.m. + Give Student A your mobile number. Ask Student A to spell his / her email address. Tasks and activities 131 B Work skills p.83 Student B 1 Listen to Student A describe these graphs for the company Cool Breeze Air Conditioning. Draw the graphs. Factory costs: Worldwide sales (%) Sales and pr oo! Breeze ($,000) Cool Breeze Cool Breeze 2. Your company is Mercury Paints. Now describe these graphs to Student A. Student A draws your graphs. Factory costs: Soles and profi: = Mercury Point —f> Mercury Paint ($,000) Worldwide sales (%) Mercury Paint Work skills p.107 Student B Situation I Situation 2 You work for a computer company’s You are a customer in an electrical shop. call centre. Student A phones you to You bought a new Blu-ray player last complain. ‘week but it doesn't open. You want a + ask Student A to describe the problem new one. + request reference number + ask for help «+ offer to send missing laptops + explain the problem immediately «ask for new Blu-ray player fi Vocabulary p.118 Student B Complete the table below. Ask and answer questions with Students A and C about ‘the companies in the table. Examples Where is the head office of your company? What does it produce? How many people does it employ? ‘Your company Ks company Cs company Name Carrefour Head office | Massy, France e Business | Supermarket chain Workers | Almost 500,000 Founder | Three French businessmen founded the company in the 1950s. ‘Advertising | TV, newspaper, and billboard advertisements. ‘Sponsors the French football team, ; Interesting | The fist store was near a crossroads (carrefour, fact in French). : 132 Tasks and activities B Vocabulary Student C 18 Complete the table below. Ask and answer questions with Students A and 8 about the companies in the table. Examples Where is the hi office of your company? What does it produce? How many people does it employ? | Your company eae | escompany Name Samsung Group re “Head office | Seoul, South Korea 5 see ee Business | Manufactures computers and Kaan Oa phones. It also builds ships and “Workers | Around 340,000 Founder | Lee Byung-chull founded Samsung in 1938, ‘Advertising | TV, newspaper, and billboar advertisements. Sponsors Chelsea football team in the UK. | | provides financial services, Interesting | Samsung means'three starsin fact Korean, BE Functions p.121 Student B You work with Student A. You are meeting to discuss progress. Ask Student A if they have done their tasks yet. They will ask you if you have done your tasks. Ifyou haven't done a task, say what you plan to do. Example A What’s happening with the printer? Have you called the repairman yet? B No, not yet. I'll call him after this meeting / I'm going to email him later today. Student A's tasks Done? Your tasks Done? ail supplier about bill. Check report. “Order new printer for office. ‘Send contract to supplier. Call lawyer to discuss contract. Email monthly invoices to clients. Meet new client Prepare documents for meeting. _ Gat sales figures from German sales reps. Phone delivery company to discuss charges. Prepare PowerPoint slides for presentation. als) ix xs Tolk to Japanese office about their sales figures, Tasks and activities 133 Scripts | 19) 1 J=fames Martin, MeMaria Edberg J Could 1 ask you some questions. Martat M Yes, sure J Thanks. OK. Where are you from, Marta? M Tim from Sweden. J Where do you live? M Hive in Solna, a small town near Stockholm. J. Are you marrted or single? M Tim married with two children. J. What do you do? M Tim an airport manager 1 Which ompacy do you work fet M I work for Stockholm Airport. J Do you travel for your job? M Yes, do. visit other airports in Europe. 2 Ilames Martin, D=Danni Hoffmann J) Where are you from, Dana? D I'm from Germany. J Where do you live? D I live in Hamburg. J Are you married or single? D Tmangle 1 What do you do? D I'm a restaurant owner and chet. J Which company do you work for? D Ive pst my own company. 1 Doyoutered bx pour bt D Not deat I stayin Hamburg oath 128) James Martin, V=Vicente Herrara J Vicente, can you tell us something about yourelf and your work? Certainly: My name is Viceme Herrara, snd from Chile Where do you live? Hive in Concepeéa, a town near the sea = What do you do? Ten an architect. What do you design? 1 design houses and offices, What time do you start work? | start work at eight clock. [ check my emails and have a meeting with ay partner. Then we work all day eat Junch in the office. 1 make some phone «alls in the afternoon and maybe visit | project and talk to the builders or the ‘astomers. What time do you finish work? | finish work at about five or six otbock. Which languages do you speak? I speak Spanish and English. Bo you use English at work! ‘Yes, I do, | speak English with my ctients An the USA. and I write some emails in English,

Оценить