Weekly Security Report Week 45

6th Nov to 12th Nov 2016

Enterprise Cyber Security

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Change & Service ticket status for Week 45- 2016

Change
tickets

No of Change Requests

Change Requests - Week 45

16

15
13

14

12
10
8

6
4

Open

Closed

Pending

Service
tickets

No of service requests

Ticket Status

Closed

Open

Pending
(open-closed)

13

15

Closed

Open

Pending
(open-closed)

Service Requests - Week 45

10
8
6

4
2

Open

Closed
Ticket Status

Pending

All the change tickets were completed within SLA

LMHKG Guest Firewall Replacement activity completed
Large number of changes in RHUBNA site.

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Change & Service tickets for Week 45- 2016

Change Tickets per Site
4

LMHKG

MOLON
MOMLN

MONYC

MOPRG

# of Change Tickets

# of Service Tickets

37
38
39
40
41
42
43
44
45

7
12
24
7
21
10
15
19
15

7
6
6
8
11
5
11
5
5

Week Wise Change & Service Tickets

MOWAS
30
ORBKK
RHUBNA

RSFRA

24

25

Site

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19

10

15

12

15
7

5
RSGVA

21

20
Count

No of Change Tickets per site

MOJKT

Week

10
11

15
# of Change Tickets

11
5

# of Service Tickets

0
37

38

39

40

41

42

43

44

45

Change ticket vs Service ticket

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SLA Achievement for Week 45 - 2016

SLA for the Week 45
Severity

Approved Time

Implemented Time

CHG0042330

Medium

11/8/2016 09:52

11/8/2016 10:00

CHG0042334

Medium

Pre-approved

11/8/2016 13:07

CHG0042336

Medium

11/9/2016 09:35

11/9/2016 09:45

CHG0042358

Medium

11/9/2016 09:35

11/9/2016 09:47

CHG0042356

Medium

11/9/2016 09:35

11/9/2016 09:47

CHG0042361

Medium

11/9/2016 09:35

11/9/2016 09:45

CHG0042394

Medium

11/9/2016 20:35

11/9/2016 20:40

CHG0042417

Medium

11/11/2016 10:57

11/11/2016 11:03

CHG0042438

Medium

11/12/2016 13:25

11/12/2016 13:35

CHG0042481

Medium

11/14/2016 09:26

11/14/2016 09:36

CHG0042514

Medium

11/15/2016 01:33

11/15/2016 01:52

CHG0042495

Medium

11/15/2016 13:15

11/15/2016 13:30

CHG0042526

Medium

11/15/2016 13:15

11/15/2016 13:25

CHG0042406

Medium

Yet to be Approved

CHG0042454

Medium

Yet to be Approved

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Week Wise SLA

100

100

100

100

100

100

100

80

SLA in %

#Chang Request

60
# of Change requests
SLA in %

40
21

20

15

19

15

10

40

41

42
43
Weeks

44

45

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Severity wise change tickets for Week 45 -2016

Severity wise change tickets
16

Severity

Count

Urgent

High

Medium

15

15

14
12

Count

10
8

Urgent
High

Medium
Low

4
2
0

Urgent

High

0
Medium

Low

Low

Severity

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