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© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com ©

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© CSS Corp |

Confidential For private circulation and viewing only | www.csscorp.com

For private circulation and viewing only | www.csscorp.com 1 Weekly Security Report – Week 45 6

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Weekly Security Report Week 45

6 th Nov to 12 th Nov 2016

Enterprise Cyber Security

Wired to SUPPORT

Wired to SUPPORT

Change & Service ticket status for Week 45- 2016

Change tickets
Change
tickets
Service tickets
Service
tickets
Change Requests - Week 45 15 16 13 14 12 10 8 6 4 2
Change Requests - Week 45
15
16
13
14
12
10
8
6
4
2
2
0
Open
Closed
Pending
Ticket Status
Service Requests - Week 45
10
8
6
5
5
4
2
0
0
Open
Closed
Pending
Ticket Status
No of service requests
No of Change Requests

All the change tickets were completed within SLA

LMHKG Guest Firewall Replacement activity completed

Large number of changes in RHUBNA site.

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For private circulation and viewing only | www.csscorp.com 2 Closed Open Pending (open-closed) 13 15 2

Closed

Open

Pending

(open-closed)

13

15

2

Closed

5

Open

5

Pending

(open-closed)

0

Wired to SUPPORT

Wired to SUPPORT

Change & Service tickets for Week 45- 2016

Change & Service tickets for Week 45- 2016 4 Change Tickets per Site 3 3 2

4

Change Tickets per Site

3

3 2 2 2 1 1 1 1 1 1 1 1 1 0 Site
3
2
2
2
1
1
1
1
1
1
1
1
1
0
Site
siteperTicketsChangeNo
of

1 1 1 1 1 1 1 1 0 Site siteperTicketsChangeNo of LMHKG MOJKT MOLON MOMLN

LMHKG

MOJKT1 1 1 1 1 1 1 1 0 Site siteperTicketsChangeNo of LMHKG MOLON MOMLN MONYC

MOLON1 1 1 1 1 1 1 1 0 Site siteperTicketsChangeNo of LMHKG MOJKT MOMLN MONYC

MOMLN1 1 1 1 1 1 1 1 0 Site siteperTicketsChangeNo of LMHKG MOJKT MOLON MONYC

MONYC1 1 1 1 1 1 1 1 0 Site siteperTicketsChangeNo of LMHKG MOJKT MOLON MOMLN

MOPRG1 1 1 1 1 1 1 1 0 Site siteperTicketsChangeNo of LMHKG MOJKT MOLON MOMLN

MOWAS1 1 1 1 1 1 1 1 0 Site siteperTicketsChangeNo of LMHKG MOJKT MOLON MOMLN

ORBKK1 1 1 1 1 1 1 1 0 Site siteperTicketsChangeNo of LMHKG MOJKT MOLON MOMLN

RHUBNA1 1 1 1 1 1 1 1 1 0 Site siteperTicketsChangeNo of LMHKG MOJKT MOLON

RSFRA1 1 1 1 1 1 1 1 0 Site siteperTicketsChangeNo of LMHKG MOJKT MOLON MOMLN

RSGVA1 1 1 1 1 1 1 1 0 Site siteperTicketsChangeNo of LMHKG MOJKT MOLON MOMLN

Week # of Change Tickets # of Service Tickets 37 7 7 38 12 6
Week
# of Change Tickets
# of Service Tickets
37
7
7
38
12
6
39
24
6
40
7
8
41
21
11
42
10
5
43
15
11
44
19
5
45
15
5

Week Wise Change & Service Tickets

30

24 25 21 19 20 15 15 15 12 10 11 11 10 7 7
24
25
21
19
20
15
15
15
12
10
11
11
10
7
7
8
7
6
6
5
5
5
5
0
Count

37

38

39

40

41

42

43

44

45

Change ticket vs Service ticket

# of Change Tickets

# of Service Tickets

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SLA Achievement for Week 45 - 2016

SLA for the Week 45

SLA Achievement for Week 45 - 2016 SLA for the Week 45 #Chang Request Severity Approved

#Chang Request

Severity

Approved Time

Implemented Time

CHG0042330

Medium

11/8/2016 09:52

11/8/2016 10:00

CHG0042334

Medium

Pre-approved

11/8/2016 13:07

CHG0042336

Medium

11/9/2016 09:35

11/9/2016 09:45

CHG0042358

Medium

11/9/2016 09:35

11/9/2016 09:47

CHG0042356

Medium

11/9/2016 09:35

11/9/2016 09:47

CHG0042361

Medium

11/9/2016 09:35

11/9/2016 09:45

CHG0042394

Medium

11/9/2016 20:35

11/9/2016 20:40

CHG0042417

Medium

11/11/2016 10:57

11/11/2016 11:03

CHG0042438

Medium

11/12/2016 13:25

11/12/2016 13:35

CHG0042481

Medium

11/14/2016 09:26

11/14/2016 09:36

CHG0042514

Medium

11/15/2016 01:33

11/15/2016 01:52

CHG0042495

Medium

11/15/2016 13:15

11/15/2016 13:30

CHG0042526

Medium

11/15/2016 13:15

11/15/2016 13:25

CHG0042406

Medium

Yet to be Approved

CHG0042454

Medium

Yet to be Approved

SLA in %

100

80

60

40

20

0

Week Wise SLA

100

SLA in % 100 80 60 40 20 0 Week Wise SLA 100 # of Change
SLA in % 100 80 60 40 20 0 Week Wise SLA 100 # of Change
SLA in % 100 80 60 40 20 0 Week Wise SLA 100 # of Change

# of Change requests

SLA in %

21 19 15 15 10 7
21
19
15
15
10
7

40

41

42

43

Weeks

44

45

100

100

100

100

100

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Wired to SUPPORT

Wired to SUPPORT

Severity wise change tickets for Week 45 -2016

Severity wise change tickets for Week 45 -2016 Severity wise change tickets 16 15 14 12
Severity wise change tickets 16 15 14 12 10 8 Urgent High 6 Medium Low
Severity wise change tickets
16
15
14
12
10
8
Urgent
High
6
Medium
Low
4
2
0
0
0
0
Urgent
High
Medium
Low
Severity
Count

Severity

Count

Urgent

0

High

0

Medium

15

Low

0

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Wired to SUPPORT

Count on Us. We’re Wired to SUPPORT.

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Count on Us . We’re Wired to SUPPORT. Thank You Our Locations: China | Costa Rica
Count on Us . We’re Wired to SUPPORT. Thank You Our Locations: China | Costa Rica

Thank You

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Confidential For private circulation and viewing only | www.csscorp.com

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Wired to SUPPORT

Wired to SUPPORT