Preparing for the Initial Tech Check

Preparing for / Doing the Initial Tech Check

The purpose of the tech check is very simple. We need to assure that trainers are able to

dial into the virtual classroom teleconference

switch on their webcam in the virtual classroom
see the virtual classroom slides change and
demonstrate the basics of navigating the virtual classroom.

These four things need to occur properly in order to participate effectively in the training.
The following links lead to instructions on how to prepare for and reach the initial tech check:

HOW DO I LOG INTO MY TRAINER HOMEPAGE? .............................................................................................................. 2

WHAT IS A PREP ROOM & HOW DO I FIND MY PERSONAL PREP ROOM .......................................................................... 3
HOW SHOULD I PREPARE FOR THE TECH CHECK? ............................................................................................................ 4
HOW DO I FIND, ENTER, & CONNECT TO THE LIVE TECH CHECK CLASSROOM ON THE DAY OF THE TECH CHECK? ........ 5

Preparing for the Initial Tech Check

HOW DO I LOG INTO MY TRAINER HOMEPAGE?
1.

Open your internet browser and type our website into the navigation bar on the top. Type
www.learnship.com or www.learnship.de (either one works fine).

Click on Login
2. Click the Login button and type in your username and password.
Your username = the email address you have been using to correspond with Learnship
Your password = learnship (all lower-case letters)
3. Once you have logged in, you should be able to see your trainer area, which will look something like this:

Edit password

NOTE: If you wish to change your password, click on >>Edit Profile, located on the top right of the page under

your name. Do make sure you remember or record your password.

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Preparing for the Initial Tech Check

WHAT IS A PREP ROOM & HOW DO I FIND MY PERSONAL PREP ROOM
1. To open the prep room, make sure you are logged into your trainer homepage. Then click on Prep Room
and you will be taken to a new page where you will see a button that says, Enter Prep Room.
2. Click on that button and you will be taken to your prep room.
Use the following images as a reference:

Enter prep room

Open prep room

This is what an open, empty

prep room looks like
(no materials have been opened yet)

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Preparing for the Initial Tech Check

HOW SHOULD I PREPARE FOR THE TECH CHECK?
To prepare for your ITC:
Download & Install Adobe Flash Player & Mozilla Firefox or Google Chrome Web Browser
i.

Please download and install Adobe Flash Player and the latest version of either Mozilla Firefox or
Google Chrome to ensure compatibility with our online platform. Adobe Flash Player is software
that can activate your webcam on our platform Firefox and Chrome are browsers known to have
the fewest technical issues when logging into the Virtual Classroom. Please do not connect to the
classroom using Internet Explorer!

Links to Necessary Software:

Install Flash Player: http://get.adobe.com/de/flashplayer/
Install Mozilla Firefox: https://www.mozilla.org/en-US/firefox/new/
Install Google Chrome: https://www.google.com/chrome/browser/desktop/index.html

Wireless vs. Wired Internet Connection

ii.

Our online platform requires a stable Internet connection. We strongly recommend trainers to
connect directly to their modem using a LAN (Ethernet) cable when teaching with Learnship, but
for the induction and mock training a wireless connection may be used.

iii.

Please also make sure your webcam is working before logging in. You can try turning on your
webcam in your prep room. If you are experiencing issues with your webcam, please check to make
sure that Adobe Flash Player is properly installed.

*Prior to the initial tech check, we ask that candidates take the Guided Tour of the virtual classroom, which goes over
the basics of navigating our platform. The Guided Tour can be found by opening the prep room as instructed on the
previous page and clicking on the question mark (?) symbol as indicated below:

This will open up the Help Menu in which the Guided Tour can be found as the fifth
menu item from the top.

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Preparing for the Initial Tech Check

HOW DO I FIND, ENTER, & CONNECT TO THE LIVE TECH CHECK CLASSROOM ON THE
DAY OF THE TECH CHECK?
To enter the live classroom, you will have to log into your trainer homepage. After you have logged in, please follow
these steps:
1. On your homepage locate the Upcoming Classes section, and find the class labeled Tech Check that matches
the date and time you chose for the ITC (when you replied to our initial induction invitation email).
2. Then click the corresponding >>Details link.

Find the session that

matches the date of
your chosen ITC & click
<<Details

3. This will take you to the page that has additional details about the class, including:
the date and time of the live class, the type of audio connection (conference call),
a class start countdown, a list of the other trainers that will be attending the ITC,
and options to Cancel or Enter the live class.

4. Click Enter and you will be taken to the live virtual classroom.

Preparing for the Initial Tech Check

5. The new classroom will open in another browser (Mozilla Firefox) tab. When it is open, the first thing you
should see is this popup window:

In the example above, the telephone number is a German number, because this trainer is located in Germany. Your
telephone number should be localized for your country.**For candidates based in the Montreal area: Please leave the
country listed in your trainer profile set to Cameroon since this setting enables you to be assigned a Montreal
teleconference number for dialing in.
If you do not see the popup box, find and click on the three dots (circled in the image below) beside the virtual
tool column.

6. Dial the telephone number using a landline telephone (unless you do not have one and have received
permission from the Trainer Recruitment & HR department to use Skype or a mobile phone).
7. On the telephone you will hear a 4-digit code. Enter the code you hear into the Conference-PIN box.

You should now be connected to the conference audio and be able to participate in the live virtual classroom.
Note: Trainers will not be able to enter a live classroom until 10 minutes prior to the scheduled start time of the session.
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