(647) 473 7434 jaidEbiggs@gmail.com November 4, 2016 Nintendo of Canada 2925 Virtual Way Vancouver, BC V5M 4X5 Attention: Mr. Andrew Collins, Communications Manager: Dear Mr. Collins Re: Broken 3DS Ive been a pleased customer with the Nintendo consoles for four years. However, six weeks ago my 3DS stopped to charging, since then Ive had to purchase another charger. I bought my Aqua Blue Nintendo 3DS 4 years ago and I experienced no issues with it until recently when it stopped charging even though the charger was properly plugged in. I assumed it was an issue with the charger I purchased a new one, still my 3DS refused to charge. As compensation I would like a new DS, I was disappointed with the fact that my DS one day stopped working. Thank you for your time and I am confident that your company will help to solve this issue; I look forward to hearing your response. Contact me at jaidEbiggs@gmail.com or 647 473 7434 to discuss this further. Sincerely,