Questionnaire

Name :(Optional) ________________________________

Direction: Please encircle and rate yourself honestly based on
what you actually do given the statements using the following
scale:
5- Very Satisfied 4- Satisfied 3- Unsatisfied 2- Very Unsatisfied
1- Not sure
LEVEL OF SATISFACTION OF THE CLIENT IN THE SERVICES PROVIDED BY
PHILHEALTH IN TERMS OF:
REGISTRATION
1. The process of Philhealth

registration are immediate.

2. The release of Philhealth
registration is on time.
3. The accurate information
of Philhealth registration
is properly indicated.
4. The first come, first serve
policy is implemented.
5. There is the need of validation
ID in order to get Philhealth
registration.
6. Priority lane for senior
citizens, persons with
disabilities and pregnant
woman is considered.

7. The proper guidelines is

getting Philhealth is observed.

PAYMENT
1. The payment of Philhealth

is affordable.
2. Computers and Printers in
Philhealth are efficient.
3.Additional machine or
employee is needed
especially during crowded days.
4. Priority lane for senior
citizen, Person with
disability and pregnant
women is being followed.
5. Client is properly

assisted during payment.

6. Processing of payments

are past and efficient.

CUSTOMER SRVISE
1. The quality of customer

services you receive from

Philhealth is satisfactory.
2. Client are satisfy in

the facilities and the

orderliness of Philhealth.
3.Customer service officer

handle my problem quickly.

4. Customer service officer
professional standard.
5. Customer service officer

assist with my queries in

good time.
6. Sound system for calling

the client is loud enough

to be heard.
7. There is professionalism,

good attitude and presentable

appearance of customer
service officer.
8. Additional ventilation is
needed especially during
crowded days.