Академический Документы
Профессиональный Документы
Культура Документы
Difficult Customers
The Art of
Course Fee
RM 1590 / participant plus GST ( inclusive of
course materials, lunch, tea-breaks & certificate of
attendance. )
www.ideapro-logix.com.my
Program Introduction
Training Methodology :
Target Audience
This course is highly recommended for service
support professionals, executives & managers
working in the area of customer care,
manufacturing, planners, engineers/technical
support ( QA/QC ), sales, retail, hospitality,
operations, insurance, IT, shipping, trucking &
courier companies, logistics, human resources
& those who need to interact with
internal/external customers on daily basis. This
program is also recommended for those who
would like to learn conflict resolution skills when
dealing with customers complaints on service
delivery.
Registration Form
The Art of Managing Difficult Customers
Date : ____________________________
Venue : ____________________________
Time : 9.00 am 5.00 pm
Email cs@ideapro-logix.com.my
Name of Company
_______________________________________________
Address ________________________________________
_______________________________________________
_______________________________________________
Contact Person __________________________________
Job Title________________________________________
Tel___________________Fax______________________
Trainers Profile
C.S Yim, MBA, MCLIT, CMPC, CHT is the
Executive Director of Ideapro Logix Sdn Bhd
a company specialised in corporate training &
consultancy services. He is a Strategic
Intervention Coach certified by Robbins Madanes Training Centre in USA.
He is also a Certified Master Assessor & NLP
Trainer and has been actively involved in the
corporate training business for over a decade
and has impacted thousands of corporate
executives in his public and in house program
since 2001.
He is an ardent believer of continual learning for
growth and has travelled around the world
learning from the best of the best in the area of
human psychology and peak performance
leadership.
Mobile________________Email_____________________
Name of Participants: (Write In block letter)
______________________Job Title__________________
______________________Job Title__________________
______________________Job Title__________________
______________________Job Title__________________
www.ideapro-logix.com.my