Serve With Time

Companys Profile

E-Mail: info@citycar-services.com
URL:
www.citycar-services.com

# 3, Shalimar Plaza,
Blue Area, Islamabad.
Tel: 051-2347001
051-2347002
051-2347003
Fax: 051-2804388

Managing
Serve With Time

Partners
MALIK MUHAMMAD ARSHAD
0300-9105552

We are committed to provide you with the best service ever in the town. We
have always focused on giving value to our customers and giving them a feel

of

belongingness with our timely and fully customizable service. We are the

most up to date, growing and reachable car rental service providers in the
town.
CHAUDHRY BASHARAT ALI
0300-5101816

We will never let you down and you will never regret paying us for the services

rendered. We know what our customer expects from us whether they state it
or not.
If you are not satisfied with our service, tell us;
If you are satisfied with our service, tell others

1
MUHAMMAD BILAL AHMED

0300-9105553

We can surely say with pure confidence that we will serve you with the best

sense of security when you will travel with us. You will feel secure as we will
provide you with comprehensively insured vehicles anywhere in Pakistan.

Serve With Time

cars in the town. We are just a call or e-mail away from you. You will get a

OUR CLIENTS:

Serve With Time

You can ask any of these of our clients.

Serve With Time

CH. MUHAMMAD AKRAM

General Manager
0333-5519857

Retired from NBP as Auditor Incharge and having more

than 30 years of experience in Accounts and Finance. Truly
is an Asset for Our Business.

Serve With Time

Managerial Staff

Naveed Younis
Manager Operations
0333-5684408
naveed@citycar-services.com

Working Since 2010 with us. Having a Master Degree in

Business Administration with Project Management.
An Efficient and Proactive Team Worker.

Nauman Ashraf
Manager Accounts
0300-0471478
nauman@citycar-services.com

M. ZOHEB USMAN

Working Since 2010 with us. Having a Master Degree in

Business Administration with Project Management.
An Efficient and Proactive Team Worker.
Working for the betterment of the business since 2003. An

Business Development Executive

0345-5507555

Asset for the new business developments in the form of up

to date business procedures.

SHOAIB KHAN
Maintenance Manager
0300-5226626

An experienced Maintenance Managers working since 1998.

Looking after the vehicles very wisely and keeping them in
working conditions.

VISION

Serve With Time

We will lead our industry by defining service excellence and building unmatched customer
loyalty.

MISSION
To be the most dynamic car rental company in the industry and to provide our
customer/clients with the best services and value.
To maintain a quality environment for long-term employment, growth and profitability.

We feel pleasure in introducing City Car Rental Services to your good self. The

Company started the business in 1993. Since that we are running this business
honestly with fair dealings with our clients with limited financial resources. But the
major fact for the establishment of our business was to win the trust of our worthy

Serve With Time

clients with our extra care of their service requirements prudently and was true to
our commitments made with them sincerely.

We are grateful to our clients who have given the healthy response in reciprocation
and recognition of our meritorious service rendered to them.
Due to kind co-operation and unshakable trust of our clients upon us, now by the
grace of Almighty Allah we stand in the market on sound footings.

Serve With Time

We have 4 levels of organizational entities. The Managing partners which

are the owners of the business then the General Managers which are

Serve With Time

heading different departments of the organization. Then there are Managers

of the departments.
Due to the size of the organization, there are very good working conditions
in the office environment which is leading to the success of the
Organization. The organizations small size also ensures better Check and
Balance and Accountability of the Financial Records.
What makes City Car different from the rest of local and national Car Rental
Companies is its Organized Working aiming at Customer Satisfaction. City
Car has set up five departments at its main office in Islamabad where
professionally competent and dedicated staff works for the smooth
operations.

customers, experienced staff takes care of the marketing activity, which involves,
other than bringing new business, regular visits and personal contacts.
A website is recently launched to boost the marketing activities in the area with

Serve With Time

City Car believes its services will market our work. But to reach new potential

perfection. Rarely any Car Rental is having website for its customers to place
online order of vehicles in the twin cities.

This department deals with all the Operational Activities along with the coordination of the supporting departments like services, finance, etc. to run the
businesss daily routine work.
It includes recording daily transactions, delivery of vehicles to customers at their
desired place. As soon as the department receives a car rental order from the
client, either the vehicle is delivered within time or the information about delivery
time is conveyed to the customer.

10

If the vehicles movement is disrupted anywhere on the route for any reason or
due to any circumstances beyond our control, it is conveyed to the respective

Serve With Time

departments for necessary action so as to avoid unnecessary delay in transit.

11

Car has a strong team of specialist mechanics to maintain the fleet with an
automobile engineer heading it. They keep the fleet well-oiled and raring to
go. This keeps the breakdown rate minimal and ensures timely and safe

Serve With Time

A well-maintained fleet means safe and in time delivery of consignment. City

delivery. We have our own service vehicle to attend any unexpected

breakdown or accident. If required the company provide the replacement
vehicle and the transit delay is avoided.

Finance supplies blood to a company for successful operation. We have an

efficient team which is mainly engaged in pre and post operations such as
billing, maintaining accounts, recovery etc. Its important function is to
provide required finance on day to day basis for engaging outside vehicles
and running expenses of our own fleet. This department is fully

12

computerized and is using up to date equipment for the processing of

Serve With Time

transactions.

13

vehicle safely and build healthy relationships with the customers and clients.
All drivers of City Car are trained in safe driving techniques and familiar with

Serve With Time

City Car believes drivers do more than steer a truck. They should driver the

City Car procedures. Our well-trained, friendly drivers provide immeasurable

value to city Car and its customers/clients.

14

The company owns a lot of different Types of Vehicles like Cars, Double
Cabins, Land Cruiser, Prado, Hiace, Coasters etc. Other types of vehicles

Serve With Time

can be hired on contractual basis from the 3rd party as demanded by the
customers. A brief detail of the vehicles is as follows:

TOYOTA
Corolla GLI
Corolla Altis

HONDA

NISSAN

Civic 1.8 Oriel

Double Cabin

City

Hiace

Pickup Double Cabin

Hilux Vigo
Land Cruiser
Hiace
Saloon Coaster

15

Note: All Vehicles are of Latest Models with Comprehensively Insurance

and equipped with Fire Extinguishers, First Aid Kits and other

Serve With Time

necessary Tools to be used in Case of Emergency.

16

WORK SHOP
Our First Sub-Business Unit is named

Serve With Time

as City Auto Work Shop and is having

its main Office in Melody Market, Islamabad. Our Competitive Technical
staff performs the most Professional Maintenance services with up to
date record book. In the work shop we do the entire Major and Minor
Repairs, Auto Electrician and the denting/painting of the vehicles. The
expert Mechanics and Electricians of our workshop, take lesser time in
upgrade vehicles up to the mark.

SPARE PARTS SHOP

City Auto Spare Parts Shop at Melody Islamabad is one of the leading
Spare Parts Shop. City auto have spare parts of all kind of vehicles i.e.
Toyota, Honda, Suzuki, Mitsubishi, Hyundai etc. We also provide Auto
Dcor Works and Auto Accessories under one roof.

17

City Traders is our other SubBusiness Unit with deals with Sale

Recondition Vehicles Nationally and Internationally. City Traders has its

focus on targeting new markets by making both New and Classic
Vehicles available with lower process than market.
City Traders is having a built trust in customer due to other SubBusiness Units i.e City Cars Rental Services and City Autos.

Serve With Time

and Purchase of both New and

18

Our staff has sufficient experience to serve clients even at most

hard/tough locations in Punjab, Baluchistan, Sindh and KPK.

Our chauffeurs are well acquainted with all the types of fields and we
do not hesitate to perform the challenging tasks. We always take
maximum care to satisfy our clients in rendering our tasks according
to requirement and directions of our honorable lessees.

Serve With Time

We are expert in performing the most professional service; our

charges are suitable and even lower than the competitive rates.

All vehicles are complete H.S.E. standard requirements i.e. necessary

tools, spare wheel, seat belts, first aid box, etc. additional
requirements where needed are also provided as per directions
according to the nature of job/field.

The chauffeurs have cleared the Emergency Training and are well
capable of handling the worst situations with ease.

The Managerial Staff is well Educated and more professional than any
other Car Rental Firm in the Town

We are one of the oldest in this business as we are running this

business since 1993.

We have a unique feature of entertaining our clients even on

intimation via E-Mail or Telephone as we are having an efficient IT
Department to work on it.

19

Vehicles will be provided in good working condition after receipt of a

firm order.

A supervisor will be provided for field operations to assist and solve

the problems at the spot.

Serve With Time

Normal working time will be 10 hours in a day and any extra work
shall be treated as overtime.

In case of breakdown of a vehicle an equivalent replacement will be

provided as early as possible.

Payment shall be made on 5th day after each completed month or can
be mutually settled.

The Vehicles will be comprehensively insured.

The Hirer must get the vehicle inspected at our registered firms and
should intimate City Car if they find any problem in the vehicle.

Note: Terms and Conditions are general and they can be changed by
mutual consent, depending upon the nature of contract.

20

21

Serve With Time

Serve With Time

22