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Department
Customer Service
Cash
Accounts & Clearing
Credit
Foreign Trade
During the job rotation period level best efforts was given to be acquainted with the
operational activities of Bank.
Customer Service
August 01 2006 to August 15 2006
Functions of the department:
Account opening
Giving information about different products
Chequebook issue
Demand draft / Pay order issue
Fulfill customer queries on the desk and over phone
Issuance of different documents for the customers
Locker service
Alamgir Islam
ID#2003010000097
22
Credit Policy and Risk Management A Case Study On Bank Asia Limited
ATM service
Customer service is the department that firstly and directly contracts the customer. In case
of account opening the policy of Know Your Customer (KYC) must have to be
followed & required documents as per instructions must be obtained in due course.
Special concentration is required to deal with transaction profile. As per contract bank is
liable to protect every customers accounts information secret. So in case of information
transmittal bankers of this dept must have to be sure that this is the right person to know
the information.
Department: Cash
August 16 2006 to August 22 2006
Functions of the department:
Cash Management
Receive cash from the customers
Receive Cheques / other instruments for clearing
Receive Cheques / other instruments for transfer
Receive different bills & fees for the clients
Payments to the customers against instruments
Cash transaction report / Susceptive transaction report.
The personnel in the cash department must have to be very careful and mindful in doing
their daily job, receiving and disbursing cash and other instruments. Management of cash
has to be done efficiently so that the best possible utilization of money is possible. They
also should have to be careful about unusual cash transaction, if so occurs then they
should have to report that to the concerned authority.
Alamgir Islam
ID#2003010000097
23
Credit Policy and Risk Management A Case Study On Bank Asia Limited
Department: Accounts
August 23 2006 to August 29 2006
Department: Credit
September 02-2006 to September 30-2006
Functions of the Department:
Alamgir Islam
ID#2003010000097
24
Credit Policy and Risk Management A Case Study On Bank Asia Limited
L / C opening
Lodgment of L / C
Retirement of L / C
Export
Remittance:
Inward Remittance
Outward Remittance
Alamgir Islam
ID#2003010000097
25
Credit Policy and Risk Management A Case Study On Bank Asia Limited
Alamgir Islam
ID#2003010000097
26