Daniel Alejandro Arevalo-Rivers

6286 W Anders ridge way west valley city utah 84128

cell: 3852266810
arevalodaniel208@gmail.com
motivated resourceful person with a vast experience in customer service, capable of fast and accurate learning and
open to new challenges. fully knowledgeable in the english and spanish lenguajes, friendly, punctual and
responsible.
Past experiences in call centers as a subject matter experts for several telecommunication companies that gave me
the leadership skills and people skills and the knowledge on the how business work and i have been commended by
several staff Managers that make me qualified for any business job.

Experience
XEROX, CO

August 2011 July 2012

510 W Parkland Drive

Sandy, UT, 84090 USA

Customer Service Representative

Third party verification for Verizon Wireless

Assist customers in a better understanding of their contracts
Processing contracts

February 2011- June 2012

McDonald's, CO

Cook

Preparation of meals for customers

Drive through assistance
Maintenance of the restaurant's premises

5400 S 4750 W Kearns,

UT, 84118 USA

Telus

Febrero2013-abril2013

Plaza Merliot:
Calle Chiltiupan y 17 Ave. Nte,

Centro Comercial Plaza Merliot #3032, Santa Tecla

Edificio TELUS International - Nivel 3

Customer Service Representative

Verify phone contract with COMWAVE Customers

Help explaining bills and types of contracts to customers

April2013-October 2013

TELEPERFORMANCE
Oficina Carretera
Panamericana Km 10 1/2, Santa Tecla, La Libertad, El Salvador

Sales

Sales Representative for the Choice Hotels Website booking rooms for hotels all throughout the EE.UU.

January 2014-June 2015

THE

OFFICE GURUS

Ave. Diagonal Norte,

Edificio Rialto Frente a Plaza las Americas
San Salvador, El Salvador

Subject Matter Expert

customer service for Motorola Co .

Reviewing agent tickets for follow up.
Floor support .
tech support for Motorola android software , devices and accessories.
Experience in chat and voice tech support.
Sales .
Webpage support .
Processing Agent Interaction reports for supervisors .

CenturyLink
June 2015-november 2016

Tech support Representative

customer service for centurylink

tech support for internet copper/fiber services

tech support for tv services (prismtv)

email support
subject matter expert for tech support employees inquiries

Education

June 2011

West Valley City

Utah, USA

Hunter High School

High School Diploma

Achivements
Flight Certificate
Honor Certificate

Salt Lake Community College

Hunter High School

Salt Lake City, Utah

West Valley City, Utah

Abilities
knowledge of different computer Programs (avaya, rx, oracle, microsoft word, powerpoint, excel, adobe ilustrator,
photoshop, autocad.)
drawing and arts knowledge and ability
Verbal and Written knowledge of the English and Spanish language.
Vast knowledge of tech support and Technology
vast knowledge and experience in customer service

Professional References
Susana Chavez
Vanessa Andrade

mizsusychavez@gmail.com
brazilianangel_27@hotmail.com