SUBMISSION FORM

Company name:

PAK QATAR TAKAFUL GROUP

Please highlight the category you wish to enter:

Broker categories:
Commercial lines broker
Most innovative broker
Personal lines broker
Reinsurance broker
Specialty lines broker
Individual category:
Rising star
Name:
Company:
Insurer (country) categories:
Bahrain insurer
Jordan Insurer
KSA Insurer
North African Insurer
Oman Insurer
Qatar Insurer
UAE Insurer
Insurer (innovation) category:
Most innovative insurer

Insurer (lines) categories:

Commercial lines insurer
Employee benefits provider
Financial lines insurer
Health Insurer
Insurer - Overall
Life Insurer
Personal lines insurer
SME Insurer
Specialty Lines Insurer

Insurer (takaful) category:

Takaful Insurer
Reinsurer categories:
Reinsurer
Specialty lines reinsurer
Most innovative reinsurer
Takaful reinsurer
Other categories:
Actuarial/risk consultancy services
Audit services provider
Claims management services provider
Insurance law firm
Technology firm
Third party administrator
Most innovative service provider
Newcomer
Please provide a summary of your business model, including countries of operation,
client numbers and turnover/profit:
INTRODUCTION
Pak-Qatar Family Takaful Limited, the pioneers of Family Takaful, is a progressive and a technologydriven Shariah Compliant company providing innovative Takaful solutions in Pakistan. The company
is the fastest growing Family Takaful operator in the region.
Incorporated in 2006, and beginning operations in 2007, the company is registered with, and
supervised by, the Securities and Exchange Commission of Pakistan (SECP). An independent Shariah
Advisory Board chaired by Mufti Muhammad Taqi Usmani certifies all products and operations for

Shariah compliance. The company is rated A (having Stable Outlook) by JCR-VIS Credit Rating Co.
Limited while A (having Stable Outlook) from PACRA.
The companys vision of providing financial protection through Takaful to everyone is supported by
some of the strongest financial institutions in the state of Qatar. Pak-Qatar is the first dedicated
Takaful Group in Pakistan starting with both Family and General Takaful operations. The groups
paid-up capital is in excess of Rs. One billion, with a current credit rating of A (having Stable
outlook) for Pak-Qatar Family Takaful Limited while A (having Stable Outlook) from PACRA & A(having Stable outlook) for Pak-Qatar General Takaful from JCR-VIS Credit Rating Co. and A (Stable
Outlook) by PACRA. Pak-Qatar Takaful group is present is major cities of Pakistan and is
continuously expanding its branch network all over Pakistan. Pak-Qatar Takaful Group is chaired by
Sheikh Ali bin Abdullah al-Thani, member of Qatars Royal Family.
The company is further strengthened by its Re-Takaful arrangements with Munich-Re, Hannover Re
and Hannover Re-Takaful. We are well-positioned to ensure exemplary client-service following
heavy investments in procurement of state-of-the art technology from Malaysia and in SAP ERP
solutions. The company has strategic BancaTakaful alliance with FWU AG.
Pak-Qatar Family Takaful Ltd. is recipient of several domestic and international awards and
nominations. The company recently won Best Takaful Operator in Pakistan award at the 10th
International Takaful Summit London 2016 and Best Takaful Company in Pakistan for the year 2015
at 'Islamic Banking Awards' ceremony. In 2009, the company won the Best Family Takaful award by
1st National Achievers Award. Karachi, and the Best Use of Technology award by the Islamic
Business & Finance Awards, UAE.
Pak-Qatar Family Takaful Ltd., is present in multiple heartlands of Pakistan and fast-moving into
smaller cities and towns. As a flag-bearer of Takaful, the company is constantly engaged in
community-development through Takaful.

Please provide a summary of how your business has grown in 2015/2016:

Pak-Qatar Family Takaful, operating in Pakistan, posted its first-ever profit of Rs. 26.6 million in
2012 and posted a profit (Before Tax) of Rs. 133.85 million for the year ending December 2015.

The share of Takaful is growing rapidly in Pakistan. Our company is getting stronger by the day
mainly because of an exceptionally high customer loyalty. According to the companys statement of

contributions for year 2015, total gross contributions that Pak-Qatar Family Takaful booked during
the year was Rs. 6.72 billion.

Takaful is not just a business, its a cause. Most people at Pak-Qatar Family Takaful work here while
foregoing far more lucrative opportunities in the conventional insurance sector. They are not here
for money, they are here for the cause. Islamic insurance is still miniscule compared to
conventional life insurance in Pakistan.

How have you developed your chosen category's offering in 2015/2016? Can you
provide examples of product innovation and how your company has dealt with the
challenges (e.g. regulation) of the last year?
INNOVATING DIGITALLY
The marketing team at Pak-Qatar Takaful has taken cogent steps with aims to set new benchmarks
not just locally in Pakistan, but steps that shall set new benchmarks in the global Takaful industry
by developing a sales support infrastructure like no other.
The company successfully launched a corporate documentary video on the media, which outlines
the evolution of Takaful business, all over the world. The documentary narrates and aesthetically
visualizes the inception of Takaful many centuries ago, and how it has evolved ever since. By
launching the corporate documentary, Pak-Qatar Takaful Group has visually elaborated on the
importance and advantages of the Takaful concept, over the traditional insurance services.
Pak-Qatar Takaful has recently launched worlds first Takaful application for a consultant which is
one of a kind, named ELEVATE. The application is in line with the disruption taking place in the
insurance sector world over, as it takes sales and customer experience to a new level over all. The
innovative application helps our distribution team (sales consultants) to have a rapid connection
with the customers, provide value added advice via the GIS system installed in the applications.
Moreover, it provides on the spot future value calculations to the customers and the customers
email addresses within a split second. The application also empowers us to bypass the elongated
lead time to connect to a consultant, via Elevate it is just a click away.
Since Pak-Qatar Takaful Group is fully geared up for bringing innovation in Takaful, the company
recently introduced a totally new concept of payments in Pakistan. Customers can now make their
renewal payments via mPos (Mobile point of sales), taking ease to a new level. In line with our
innovative strategy to provide a seamless customer experience, an SMS short code 8535 (TKFL) has
recently been acquired, which shall enable customer engagement on a regular and a constant level.

Moreover, Pak-Qatar Takaful has increased their overall payments points from 42 to 110,000
payments points across Pakistan and hence has become the first in the region to have these many
payment touch points. This became possible via a strategic alliance with a Mobile Money operator
in Pakistan. Pakistan plans to take the number of Payment touch points to 150,000 by the end of
this year.
Pak-Qatar Takaful Group had also introduced for the first time in Pakistan, Corporate Bancatakaful.
The concept was entirely new for the Takaful and insurance industry which involves banks selling
Group Takaful products via their channel. The model helps banks create a new revenue stream, plus
helps the Takaful/Insurance companies to tap on to the relationship of the bank.
Pak-Qatar Family Takaful Limited and Easypaisa have entered into a landmark agreement to enable
PQFTL participants to pay their contributions conveniently through Easypaisa (Pakistans first and
largest branchless banking service and a joint venture of Tameer Microfinance bank and Telenor
Pakistan).
The Participants of Pak-Qatar Family Takaful can now pay their contributions at any of the 75,000
Easypaisa shops nationwide or through an Easypaisa mobile account.
Pak-Qatar Family Takaful Limited (PQFTL) is the first in the industry to introduce the first-ever
Elite Team of Priority service-providers in the industry. The Priority Takaful Team is the only
special task force, which is fully trained with extensive knowledge, courtesy and skills, along with
latest electronic digital gadgets.

Please provide detailed information on how your company has dealt with customer
retention and new client wins:

SURPLUS DISTRIBUTION FOR 2015

Pak Qatar Family Takaful Limited (PQFTL) distributed 28.00% surplus among its Individual Family
Takaful participants (Direct Business) for the year 2015, consecutively for the eighth year. This
Surplus reflects the institutions competitive financial performance during the year 2015.
Pak-Qatar Family Takaful Limited is the one single Family Takaful Operator in the country, which has
been consistently declaring distributable Surplus for Individual Family Takaful, every year, over the
past eight years of its operations. It is important to note that; in the year 2008 PQFTL had declared
a surplus of 10%, which has seen consistent growth to reach 28.00% in the year 2015.

Please provide a minimum of two customer statements. These should support the
information/results included in your entry:

Please provide any additional detail in support of your application (max 500 words):

SUMMARY

Company Name

Pak-Qatar Family Takaful Limited

Credit Ratings

A (Having Stable Outlook) by JCR-VIS Credit Rating Company

A (having Stable Outlook) from PACRA

Sponsors

Qatar Islamic Insurance Company (QIIC), Qatar International Islamic Bank

(International Islamic), Masraf Al Rayan, FWU Group

Shariah Advisory Board

Justice (R) Mufti Muhammad Taqi Usmani (Chairman)

Re-takaful Companies

Hannover Re, Hannover Re-takaful, Munich Re

Best Takaful Operator in Pakistan award at the 10th International Takaful

Awards

Summit London 2016

Best Takaful Company in Pakistan for the year 2015 at 'Islamic Banking
Awards' ceremony

CONTACT INFORMATION:
First name: NAMEER
Last Name: KHAN
Job title: GROUP HEAD MARKETING AND STRATEGIC INITIATIVES
Telephone number: +92 335 3999 699
Email: nameer.khan@pakqatar.com.pk
Second email (ex. PA):
Company address: 1st Floor. Business Arcade Block 6, P.E.C.H.S. Main Shahrah-e-Faisal
Company city or town: Karachi

Company post code: 75400

Country: Pakistan
Please note that all the above needs to be completed for your award entry to be
considered.