Resume

Tata Consultancy Services

Aqueel Ahmed (129979)

Phone: 08860600583
Mailto: aqueel.ahmed@tcs.com
______________________________________________________________________________________________________

Objective
Seeking opportunities to leverage my past experience while continuing to be challenged.
Roles and Responsibilities
Current Role: Program Manager / Delivery Manager
Role Responsibilities
13 years of global experience, significant experience in in program management office, transition office and

delivery management
Expert in information systems technology, project planning, strategic planning, transformation initiatives, value

added initiatives, quality control, forecasting, scheduling and planning, and tracking of results.
In-depth knowledge and experience in cost management, budget management time management and risk

management
Experienced in IT project budget analysis, outsourcing strategies, contract management and strategy planning.
Extensive experience in managing enterprise IT project involving multiple stakeholders
Proven record of being a highly-motivated, business and customer focused individual
Excellent relationship building and influencing skills, ability to earn trust and support in a cross-functional
environment where stakes are high
Excellent interpersonal skills in communications, client relations, and negotiation
Ability to think and act in a mature and business friendly manner
Strong presentation, analytical and problem solving skills
Ability to drive results without direct authority

Technical Skills
Software

COBOL, CICS, JCL, DB2, FOCU

Hardware

IBM Mainframes

Tools

SPUFI, ADDS, QMS, Axiom Assyst, Bugzilla, ManageNow, ServiceNow, JobTrack,

Control M

Methods

Waterfall, Spiral, Agile

Domain Experience

Banking, Insurance

Management

Program Management Office

Experience

Delivery Management

Cost Management

Budget Management

Time Management

Risk Management
Requirements Analysis

Resume

Transition Office

Project Management
Gap Analysis

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Project Summary
Project#5
Client

AMERICAN EXPRESS

Title

GLOBAL RISK FULFILLMENT

Period

Sep 2015 Till Date

Role

Senior Project Manager

Responsibilities

Managing daily project management for below suite of applications:

US Cancellation

Global Cancellation
US Reinstatement
Fraud

Responsibilities includes as below:

Project analysis

Achievements
Project Description

Execution and Control

Clarity Management
Well managed the financial aspect for incoming projects.
Received appreciations from VP/SVP for the execution of lending project.

American Express is a leading global payments, network and travel company.

Project deals with the support of intranet site of the company that handles Payroll, HR,
Trainings, etc functions.

Work Location

Phoenix, US

Tools / Technologies ServiceNow, Clarity

Project#4
Client

AMERICAN EXPRESS

Title

GBS_HR_RIMF-T SDM

Period

Jan 2010 Aug 2015

Role

Program Manager

Responsibilities

Responsible for contract renewal and TCO reduction

SDM point of contact for the process setup and execution of Production
Assurance, Release & Deployment Management, and DC2015 compliance
Implementation owner of the RunBook initiatives for application support
Coordination with IBM teams (across geographies) for the implementation and

setup and knowledge artifact setup, implementation and control

Early adopter for the process setup and control for change management adoption

in American Express
Coordination with client Director/VP for the strategic changes, organizational

focus and future roadmaps

Delivery management and operational excellence across various parameters as
per defined SLAs and internal operating guidelines.

Achievements
Resume

Streamlined support of myHR migration from ACS to Amex, and then again to Aon
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Hewitt
Supported GBT program for the onboarding of International Markets on unified

ADP Payroll solution

Managed changes to My Learning portals by supporting new trainings on-boarded

for employees and contractors

Managed the migration of CareerTrack from in-house to third party portal, and

seamless support of the same

Project has been awarded for 8 consecutive quarters with the (maximum) reward
amount for exceeding the quality metrics.

Project Description

American Express is a leading global payments, network and travel company.

Project deals with the support of intranet site of the company that handles Payroll, HR,
Trainings, etc functions.

Work Location

New Delhi, India

Tools / Technologies ManageNow, ServiceNow, Mainframes, .Net, Vendor Products

Project#3
Client

EQUIFAX, Canada

Title

Core Canada ADM

Period

Mar 2009 December 2009

Role

Program Manager

Responsibilities

Achievements

Contract management and margin control

Offshoring of portfolios
Quality compliance and control
Risk Management and Issue resolution
Customer stakeholders management
Drive process improvements and productivity improvements
Responsible for creating, managing and execution of DR plan for Equifax Canada
relationship
Participate in monthly meetings with VPs and quarterly meetings with CIO.
Streamlined the handshake between the enhancement and support team to
ensure better warranty sign-off and minimal warranty issues
Streamlining the development and support process with a close coordination with
client VP via Voice of Customer. Identification of quarterly focus areas and
execution of the same and quantitative measurement of performance on month

on month
Equifax VP appreciated the initiatives taken to turn around the shape of the
portfolio in a very short span of time.

Project Description

Equifax is a credit rating agency with their headquarters in US. Equifax has also got
operations in countries like UK, Canada, Latin America and Spain.
The projects handles the business of the Equifax for providing credit score rating for
consumers.

Work Location

Mumbai, India

Tools / Technologies Bugzilla, Mainframes, ManageNow

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Project#2
Client

AVIVA (Norwich Union Bank), Norwich, United Kingdom

Title

Document Management

Period

Jan 2005 Feb 2009

Role

Project Leader

Responsibilities

Achievements

Project Leader of Application Support team

Backup Project Manager
Finding improvement areas in the application
Innovation Champion for the account
Managing Value Addition activities
Mentor for the new joiners in the account
Technical Lead.
Managed 24x7 support of the application, and reduced the cost to company for

the weekend support expenses

Streamlined process to reduce weened job abends from 50 to less than 5 per

month (more than 90% reduction) through various permanent fixes

Streamlined the support processes/jobs/applications to reduce number of callouts

(to provide save cost to NU to the tune of 120,000 per annum)

Awarded with WINE award (monthly excellence award) in the component for

extraordinary contribution
Helped in execution of multiple (simultaneous) projects, resulting in increased
visibility of inter-project dependencies, improved development efficiency and
seamless support turn-over.

Project Description

Project was to support 8 internal applications to manage the end to end

communications with the policy holders.
It manages different form of communications with the policy holders and keeps a track
of the various form of communications (via call, fax, mail, scanned documents) from
customer.
Project also manages a front end to help Call Centre Professional to address queries
from policy holders.

Work Location

Mumbai, New Delhi

Norwich, UK

Tools / Technologies COBOL, JCL, DB2, SQL, FOCUS, IMS, File Aid, ISPW, SCM, ASSYST, Alchemist
Project#1
Client

ABN AMRO (Associated Bank of Netherlands and AMsterdam ROtterdam),

Amsterdam, Netherlands

Title

Business Contact Data Base Dialogues

Period

Oct 2002 Dec 2004

Role

Module Lead, Test Coordinator, Functional Lead

Responsibilities

Resume

Point of contact for interaction with client

Functional Expert of BCDB Dialogue Expert
System Testing of the overall product
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Achievements

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Bug Fixing and Analysis

Test Coordinator of BCDB Dialogue Testing team at onsite.
Project was awarded best executed project for the India-Western Region
CEO of TCS recognized the criticality of the project execution, and met key
members post successful deployment.

Project Description

The objective of this project was to develop common data services to Create, Read,
Update, Delete and Search Business Contact Details. The Entire BCDB Domain was
split into 2 modules, as below:
BCDB Master
AAB had its Client database on IMS systems. AAB decided to convert this into DB2
database, which was called as BCDB (Business Contact Database). The conversion
from IMS to DB2 and synchronization was done in Master.
BCDB Dialogues
AAB decided to phase out the IMS screens and CDB and convert them into J2EE and
BCDB respectively. The business logic to perform CRUDS functionality was
implemented in data services.

Work Location

Mumbai, India
Amsterdam, Netherlands

Tools / Technologies COBOL, JCL, DB2, SQL, File Aid, Xpediter, ISPW, ADDS, SPUFI, QMF, Test Director

Award Details
WINE Award for exception contribution for AVIVA

Best Project executed for Western Region in India

Best Project / Program Manager
Slide Master Award
Best Auditor Award
Best Mentor
Cynosure
Best Team Award
Star Team Award
Star of the Quarter
Star of the Month

Experience Details
TCS Experience

13 YEAR(S),1 MONTH(S)

Prev. Experience

0 YEAR(S),0 MONTH(S)

Total Experience

13 YEAR(S),1 MONTH(S)

Passport Details

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Passport Number

Date of Issue

Expiry Date

Place of Issue

K5743331

13-Feb-2013

12-Feb-2022

Delhi, INDIA

Trainings

m/Course

Start Date

End Date

02/12/2015

04/12/2015

07/08/2013

07/08/2013

09/10/2012

12/10/2012

bility Program (BAC)

19/05/2010

20/05/2010

g (IAT)

29/06/2009

29/06/2009

ence @ TCS

rship Program

Certifications
Title

Acquired On

Expires On

er

04/12/2005

e in IT Service Management

08/02/2007

05/08/2010

25/06/2015

25/06/2015

Professional (PMP)

Professional Responsibility

apability (BAC)
Education Summary
Qualification

Subject

College

Bachelor Of Technology

Electronics and Communication

IIT Varanasi

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