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SKILLS SUMMARY
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American Express
Support R12 (GBS)
GL
Responsibilities:
Analyzed clients current business events and discussion with business partners.
GL module maintenance,
Approval Hierarchy
User Access, User Creation
Segment and CCID creation
Cross Validation Rules, Entity Creation
Assign responsibilities as per user requirements
Follow up with other teams
Month End Closing
End To End Process Flow
SOP updation
System enhancement
Team discussion and clear their doubts.
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Chintels India
Implementation/Support R12 (12.1.3)
December 2013 to March-2014
10
GL, AP, AR, FA & CM
Analyzed clients current business events and process based on client discussions.
Documented TO-BE Processes after carefully gathering requirements for future
Business model eliminating unwanted procedures, and reengineering business
processes wherever needed.
Preparing Business Process Architecture BP-080, Business Requirement Definition
RD-020, Business Requirement Mapping BR-100 documents required under the
AIM methodology.
Key role in understanding the requirements and resolving the issues with
management.
Conducted the CRP in modules and based on the client feedback incorporated the
necessary changes.
Configuration done for various instances like TEST, CRP, UAT & PROD
Creating Users & Responsibilities and Assigning Responsibilities to User.
Preparation Business System Testing TE-040 covering all business process
adapted in the company for financial modules.
Review and identify the Period End Process issues and coordinating with Oracle
SR people and do the necessary things into the application.
Involved in post implementation support of financial module.
Identify the journal which are not accounted and not posted into General ledger.
Raised the service request with Oracle Corporation to resolve the issues.
End user training and problem solving on daily basis to provide full support in
order to improve the current business.
Working on the issue tracker made by the user to provide qualitative and valuable
solution.
Perform the necessary steps as required on a client engagement which may
include requirement analysis, fit- gap
analysis, instance configuration, business
process testing, support, documentation etc.
Maintain continuous updating of knowledge on product functionality, new
features, related modules etc., on a pro- active basis.
Identify requirements and convert them into solution design.
Perseverance and positive attitude to put in extended hours of work, when
required.
Map client business requirements to Oracle functionality and identity gaps based
on the study and preparation of the setup documents (BR100) and setup
application in development and production environment
Configured General Ledger, Fixed Assets, Account Payables, Account Receivables,
Cash Management.
Configured Petty Cash in Payables.
Defined Payment Process Profile and Payment Method.
Loaded COA values, AR Payment Terms using Data Loader tool.
Defined Auto Accounting, Transaction Types, Transaction Source, Receipt Class
and Receivable Activities in Receivables.
Conducted Conference room pilot and recorded the changes.
Tested all the P2P, O2C flows in Test Instance, Prepared TE040
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Raised SR regarding the bugs in Payables and Receivables and informed DBA to
apply the patch in Test Instance provided by Oracle Support.
Defined Custom Menu, Custom Responsibility and attach with profiles to
respective Operating unit.
Prepared User Manuals.
Interacted with Users in Post Go-Live support.
Involved in period close process for payables in post production support.
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Responsibilities
Handling tickets and application support to the end-users. When an issue is
received, it needs to be analyzed and resolved.
In case, if the issue requires the support of development, then transfer the issue
to development team with the inputs. Monitor and help development team to
complete the task
In case, if the issue requires support from Oracle, then raise SR and co-ordinate
with oracle support team till closure
Training the end users and preparing end user training material.
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ACADEMICS
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Personal Skills
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