Nicolas Downs

nicolas.downs0@gmail.com

EDUCATION
Salt Lake Community College Salt Lake City, Utah
Associates of Science, General Studies, GPA 3.0

Expected January 2017

EXPERIENCE
Technical Support Specialist III
Wells Fargo Bank, Wealth Management Service
Salt Lake City, Utah

November 2013 - Present

Responds to telephone inquiries concerning support, processing or request

procedures, systems status and network connectivity, and a variety of basic to
moderately complex applications and hardware and software problems.
Records inquiries, repair and service requests, resolves or directs request to
appropriate technical area or vendor, tracks status and follows up to ensure client
satisfaction.
Reports problems with procedures and suggests improvements.

Signal Systems Support Specialist

U.S. Army Reserve
Fort Douglas, Utah

October 2010 - Present

Install, maintain, and troubleshoot communication equipment and terminal

devices.
Install, operate, and maintain designated radio and data distribution systems.
Maintains selected electronic devices.
Perform Signal support functions, to include providing technical assistance and
training for user owned and operated automation and communications
equipment.
Technical and IT Support
U.S. Army Reserve (Deployed)
Camp Arifjan, Kuwait

May 2012 - May 2013

Monitored and managed all communication and resolved networking problems.

Analyzed and identified all technical problems and provide consultation and
training to help all users.
Assisted users and provide PC, printer and network support.
Analyzed IT network systems and ensure compliance to all IT standard practices
for job.
Prepared and maintained all records and files in relation to IT assets, network
performance and problems

PROJECTS
Video as a Service (VaaS) Wealth Management, Wells Fargo

Provides virtual meetings for our team member and clients

Reduces travel expenses, increasing efficiency, and continuing to provide the
gold standard care with our clients.
1-to-1 or 1-to-many video conferencing meetings
Available for mobile platforms, computers, and conference rooms.

SharePoint Conversion Wealth Management, Wells Fargo

Point of Contact for all Wealth Management

First to convert from SharePoint from version 2007 to 2013
Required complete reconstruction of SharePoint
Documented all issues and troubleshooting for other departments

Life Cycle Management Excelis Inc., contractors for U.S. Army

Managed a group of 3 soldiers

Reimaged 150 computers
Restored user data on all computers
0% downtime during conversion process

AWARDS
Top Dawg Awards Wells Fargo Bank, Wealth Management
Awarded to the agent with the best statistics in a given period.
(1 Yearly, 6 Quarterly, 9 Monthly)
Army Commendation Medal U.S. Army Reserve
For providing excellent support for the Ammos Supply Point during a deployment to
Camp Arifijan in Operation Enduring Freedom
Honorary Kentucky Colonel Steve Beshear, Governor of Kentucky
In recognition of outstanding service to the community, state and nation during a 2-year
volunteer mission in the commonwealth of Kentucky
Eagle Scout Great Salt Lake Council, Boy Scouts of America
The highest rank attainable in the Boy Scouting program.