Andrea Dickerson

964 Hwy 328 West

Oxford, MS 38655
(662) 816-0591

PROFILE

• Coordinated and managed multiple priorities and projects

• Over 20 years experience in customer service
• Self-starter with exceptional organizational and problem solving abilities
• Team player with strong communication and interpersonal skills
• Dependable

PROFESSIONAL EXPERIENCE

Mc Donald Transit Oxford, MS

Public Transit Training Officer June 2009-Present

• Provide passengers with information and assistance about Oxford University Transit
(O.U.T.) services
• Handle customer complaints and enquiries in accordance with the O.U.T. Charter
• Carry out inspections as directed or as part of a team in accordance with procedures
• Prepare daily transit reports
• Report the effectiveness of bus interchanges and assist with the coordination of
connecting services with bus operators

Swift Transportation New Albany, MS

Scheduling Assistant/Planner March 1999-January 2009 (laid off)

Manage and retain a designated fleet of drivers.

Manage a minimum fleet of 50 manned tractors.
Establish a good working relationship with each driver.
Manage to obtain loads for fleet and dispatches drivers.
Manage driver availability to maximize productivity of their fleet.
Perform A.M. and P.M. checks on trucks and note daily.
Perform monthly driver reviews within the first 30 days of a driver being
upgraded to solo status or 30 days of employment for experienced drivers in
order to measure and record performance. After initial review, perform
quarterly.
Manage driver performance and take proper disciplinary steps if necessary.
Know, support and enforce company policies.
Manage service levels of 98% for on time pick up and delivery.
Manage fuel process in compliance with opti stop and DCI objectives.
Ensure payroll accuracy for assigned drivers.
Act as a liaison between the driver, DSSC personnel, and all internal
departments.
All other duties and projects as assigned.

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Luvell Dairy Oxford, MS
Route Salesman 1997-1999

• Delivered company products on a daily basis to local businesses

• Communicated with customers regarding orders
• Prepared travel arrangements for delivery of products
• Maintained a customer log
• Requested a variety of supplies and maintenance services as needed
Performed related duties as required

Grisanti Rebel Motors Oxford, MS

Service Advisor 1990-1992

• Advised customers about necessary service for routine maintenance

• Helped identify a mechanical problem by questioning the customer or doing a visual
inspection or road test
• Conferred with customers about inspection results, recommended corrective
procedures, and prepared work orders for needed repairs
• Wrote a brief description of the problem on the repair order to help the mechanic locate
the problem
• Handled customer complaints

EDUCATION

Northwest Community College Oxford, MS

Lafayette High School Oxford, MS

REFERENCES

Sharon Floyd New Albany, MS

1-800-260-9224

Wayne Mills Oxford, MS

662-236-
2002

James Harmon New Albany, MS

662-316-2247

Danny Briscoe Oxford, MS

662-236-9469

Taresha Jacobs Bentonville, Ark

Wal-Mart 662-816-8093

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Skills:
Ability to manage others, knowledge of the transportation industry preferred,
ability to communicate well with others, ability to transfer knowledge, above
average writing skills and organizational skills, professional appearance,
ability to take direction from managers and detail oriented, ability to solve
problems and work in high pressure situations, and computer based keyboard
skills.

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