Key Booking Terms

Contract terms
By placing a reservation with us it is your responsibility to ensure that all details you provide us are complete and accurate and
you confirm:
1.1 that you are placing the reservation in your personal capacity and that you accept that these terms and conditions will
apply to you and anyone else who will be resident at our accommodation under your reservation; or
1.2 if you are placing a reservation in the name of a partnership, company or other legal entity, that you have the right and
authority to place the reservation and to accept these terms and conditions on behalf of such partnership, company or
other legal entity.

Payment
2.1 You must pay as set out in the booking confirmation when placing a reservation. Payments can be made using a debit card
or credit card. We accept the following cards: Visa, Mastercard, and American Express. Your payment card will not be
charged if we are unable to fulfill your reservation and a contract shall not be formed between us until your payment has
been processed.
2.2 Any credit or debit card used to place a reservation must belong to you or be used by you with the consent of the owner
and there must be sufficient funds or credit available to cover the cost of the reservation. We reserve the right to obtain
validation of any credit or debit card details or verification of the authenticity and ownership before accepting any
reservation.

Cancellation
3.1 You will be entitled to cancel your reservation prior to the commencement date by emailing
reservations@chevalresidences.com with your reservation reference number. You cancellation will be subject to the
terms outlined in your booking confirmation.
3.2 Due to circumstances outside of our control or errors in information, there may be occasions where reservations need to
be changed or cancelled. We reserve the right to change or cancel a reservation and will promptly notify you of any
change or cancellation. We will endeavour to offer you alternative accommodation of a similar standard at no additional
charge or will provide you with a full refund.

Amendments
You may request amendments to your reservation by sending a written request to reservations@chevalresidences.com. We have
no obligation to agree to any requested amendment. An amendment will be accepted when you receive confirmation of the
amendment by email. Amendments to your reservation may be subject to further charges and additional payments which will
be notified to you prior to final confirmation of an amendment to your reservation.

Exclusions and limitations of liability

5.1 We do not exclude or restrict our liability in any way for death or personal injury caused by our negligence, fraud or any
other circumstances prohibited by law.
5.2 Subject to clause 5.1 we shall not be liable, in any event, for economic loss (for example, loss of profit and loss of
business), indirect loss, consequential loss or damage, or costs and expenses in connection with providing you (or failing to
provide) accommodation or the use, availability or reliance on our website and its content or third party websites and
their content.
5.3 Subject to clauses 5.1 and 5.2, our total liability to you shall not exceed the fees paid to us for your reservation. If this
sum is deemed by a court of law to be unreasonable then the limit of our liability shall be increased to the amount that we
can recover from our insurer for the loss in question.

Statutory Rights
Nothing in these terms and conditions shall affect your statutory rights if you are reserving accommodation as a consumer (for
example, if you are not reserving accommodation on behalf of a business or its employees).

Data Protection
7.1 By using our website or making a reservation and not advising us to the contrary, you agree to us using your data in a
manner as set out in these terms and conditions.
7.2 We will not share any information received with any third parties and we are committed to keeping the information which
you provide to us in a secure manner. We will use the data solely for our own purposes. Under the Data Protection Act
1998, you may request details of the personal information that we have on file by emailing:
marketing@chevalresidences.com
7.3 Please also contact the above email address if you believe that any information we have on file about you is incorrect or
incomplete. We will endeavour to correct our records accordingly as soon as possible.

Insurance
Our insurance policy does not cover the personal belongings of you or any other persons. You are urged to take out insurance
policies to cover your belongings and other risks incurred as a result of your occupation of the accommodation. We and our
agents will not be responsible for any loss or damage howsoever caused.

The contract between us shall be governed by English law and any dispute arising shall be subject to the jurisdiction of the
English Courts.
Your reservation with us is subject to these Key Booking Terms, the Booking Terms and the Terms of Occupation which
are available at www.chevalresidences.com or on request.