Академический Документы
Профессиональный Документы
Культура Документы
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
25
28.4%
24
27.3%
17
19.3%
19
21.6%
13
14.8%
0.0%
0.0%
24
27.3%
25
NO
20
22.7%
19
21.6%
15
17.0%
10.2%
15
17.0%
0.0%
0.0%
11
12.5%
28
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
88
88
INTERPRETACIN:
44%
56%
DISTRITO: HUALMAY
PREGUNTA 2: DE QU BANCO ES CLIENTE O LE GUSTARA SERLO?
SEXO
M
RESPUESTAS
BCP
BANCO DE LA
NACION
INTERBANK
SCOTIABANK
MI BANCO
BBVA CONTINENTAL
CAJA MUNICIPAL
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
13
14.8%
9.1%
10
11.4%
10.2%
2.3%
0.0%
0.0%
10
11.4%
11
10.2%
10.2%
5.7%
3.4%
10
11.4%
0.0%
0.0%
8.0%
11
1.1%
2.3%
1.1%
1.1%
1.1%
0.0%
0.0%
2.3%
2.3%
3.4%
2.3%
1.1%
2.3%
0.0%
0.0%
1.1%
0.0%
4.5%
3.4%
0.0%
1.1%
0.0%
0.0%
0.0%
3.4%
3.4%
4.5%
1.1%
1.1%
0.0%
0.0%
3.4%
10.2%
10.2%
2.3%
9.1%
9.1%
0.0%
0.0%
6.8%
12
9.1%
5.7%
5.7%
5.7%
3.4%
0.0%
0.0%
6.8%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
88
88
88
INTERPRETACIN:
OTROS; 15%
BCP; 24%
CAJA MUNICIPAL; 20%
BANCO 7%
DE LA NACION; 20%
BBVA CONTINENTAL;
MI BANCO; 5% SCOTIABANK; 6%INTERBANK; 3%
DISTRITO: HUALMAY
PREGUNTA 3: EN QU BENEFICIO O SERVICIO SE BASA PARA SER CLIENTE O SE BASARA PARA ELEGIR DICHO BANCO?
SEXO
M
RESPUESTAS
PRESTIGIO
BUENA ATENCIN
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
2.3%
6.8%
4.5%
2.3%
2.3%
0.0%
0.0%
4.5%
11
12.5%
9.1%
10.2%
5.7%
5.7%
0.0%
0.0%
3.4%
16
ADECUADOS
INTERES
12
13.6%
16
18.2%
10.2%
9.1%
11
12.5%
0.0%
0.0%
10
11.4%
18
CAJERO AUTO.
CERCA
2.3%
2.3%
2.3%
1.1%
1.1%
0.0%
0.0%
1.1%
RAPIDEZ EN EL
SERVICIO
9.1%
5.7%
6.8%
4.5%
3.4%
0.0%
0.0%
8.0%
10
11.4%
6.8%
2.3%
9.1%
6.8%
0.0%
0.0%
10
11.4%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
OTROS
NO SABE NO OPINA
SUBTOTAL
TOTAL
88
88
88
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 4: QU TIPO DE SERVICIOS HA TENIDO O LE GUSTARA TENER DE UN BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
PRESTAMO
VEHICULAR
1.0%
2.0%
0.0%
2.9%
0.0%
0.0%
0.0%
2.0%
PRESTAMO
PERSONAL
22
21.6%
26
25.5%
16
15.7%
17
16.7%
15
14.7%
0.0%
0.0%
19
18.6%
29
PRESTAMO
HIPOTECARIO
5.9%
3.9%
3.9%
2.0%
3.9%
0.0%
0.0%
1.0%
5.9%
3.9%
1.0%
4.9%
3.9%
0.0%
0.0%
4.9%
TARJETA DE CREDITO
SUELDO
BANCARIZADO
8.8%
3.9%
5.9%
3.9%
2.9%
0.0%
0.0%
5.9%
SEGURO
PERSONAL/FAM.
4.9%
1.0%
2.0%
2.0%
2.0%
0.0%
0.0%
4.9%
CUENTA DE
AHORROS
1.0%
5.9%
2.0%
1.0%
3.9%
0.0%
0.0%
2.9%
GIROS
/TRASFERENCIAS
1.0%
2.0%
2.0%
1.0%
0.0%
0.0%
0.0%
2.9%
0.0%
2.0%
1.0%
0.0%
1.0%
0.0%
0.0%
2.0%
51
50.0%
51
50.0%
34
33.3%
35
34.3%
33
32.4%
0.0%
0.0%
46
45.1%
56
NO OPINA
SUBTOTAL
TOTAL
102
102
102
INTERPRETACIN:
GIROS /TRASFERENCIAS; 3% NO OPINA; 2% PRESTAMO VEHICULAR; 3%
CUENTA DE AHORROS; 7%
SEGURO PERSONAL/FAM.; 6%
SUELDO BANCARIZADO
; 13%
PRESTAM O PERSONAL; 47%
NO OPINA; 2% PRESTAMO
GIROS /TRASFERENCIAS; 3%
CUENTA DE AHORROS; 7%
SEGURO PERSONAL/FAM.; 6%
SUELDO BANCARIZADO
; 13%
VEHICULAR; 3%
DISTRITO: HUALMAY
PREGUNTA 5: RECUERDA QU EMPRESAS BANCARIAS TIENE SU DISTRITO?
SEXO
M
RESPUESTAS
BCP
INTERBANK
SCOTIBANK
BANCO DE LA
NACION
BBVA CONTINENTAL
MI BANCO
CAJA MUNICIPAL
OTROS
NINGUNO
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
88
88
88
INTERPRETACIN:
INTERPRETACIN:
NINGUNO; 100%
DISTRITO: HUALMAY
PREGUNTA 6: ACTUALMENTE EST PAGANDO UN PRSTAMO BANCARIO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
15
17.0%
13
14.8%
10.2%
10
11.4%
10.2%
0.0%
0.0%
15
17.0%
13
NO
30
34.1%
30
34.1%
23
26.1%
18
20.5%
19
21.6%
0.0%
0.0%
20
22.7%
40
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
88
88
INTERPRETACIN:
SI; 32%
NO; 68%
NO; 68%
DISTRITO: HUALMAY
PREGUNTA 7: CUNTAS VECES HA TENIDO QUE RECURRIR A UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
UNA VEZ
DOS VECES
TRES O MS VECES
NINGUNA VEZ
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
8.0%
14
15.9%
10
11.4%
8.0%
4.5%
0.0%
0.0%
8.0%
14
3.4%
4.5%
1.1%
2.3%
4.5%
0.0%
0.0%
4.5%
15
17.0%
8.0%
4.5%
11
12.5%
8.0%
0.0%
0.0%
13
14.8%
20
22.7%
18
20.5%
17
19.3%
9.1%
13
14.8%
0.0%
0.0%
11
12.5%
27
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
51.1%
43
48.9%
32
36.4%
28
31.8%
31.8%
0.0%
0.0%
35
39.8%
53
88
28
88
88
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 8: CUL HA SIDO O SERA EL MOTIVO PRINCIPAL PARA SOLICITAR UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
INVERTIR EN
NEGOCIO
COMPRAR CASA
PAGAR DEUDAS
MEJORAR VIVIENDA
VIAJAR
ESTUDIOS
COMPRAR BIENES
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
16
18.2%
18
20.5%
13
14.8%
12
13.6%
10.2%
0.0%
0.0%
15
17.0%
19
3.4%
2.3%
0.0%
3.4%
2.3%
0.0%
0.0%
1.1%
0.0%
4.5%
2.3%
2.3%
0.0%
0.0%
0.0%
1.1%
12
13.6%
11
12.5%
6.8%
10.2%
9.1%
0.0%
0.0%
12
13.6%
11
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.5%
3.4%
4.5%
0.0%
3.4%
0.0%
0.0%
2.3%
8.0%
2.3%
5.7%
1.1%
3.4%
0.0%
0.0%
3.4%
2.3%
3.4%
1.1%
1.1%
3.4%
0.0%
0.0%
1.1%
1.1%
0.0%
1.1%
0.0%
0.0%
0.0%
0.0%
0.0%
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
88
88
88
INTERPRETACIN:
INTERPRETACIN:
OTROS; 6% NO OPINA; 1%
ESTUDIOS; 8%
COMPRAR
CASA; 6%
MEJORAR VIVIENDA;
26%
PAGAR DEUDAS; 5%
DISTRITO: HUALMAY
PREGUNTA 9: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO PERSONAL?
SEXO
M
RESPUESTAS
12 MESES
24 MESES
36 MESES
48 MESES
60 MESES
72 MESES O MS
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
24
27.3%
23
26.1%
21
23.9%
14
15.9%
12
13.6%
0.0%
0.0%
23
26.1%
24
18
20.5%
19
21.6%
10
11.4%
12
13.6%
15
17.0%
0.0%
0.0%
10
11.4%
27
2.3%
1.1%
1.1%
2.3%
0.0%
0.0%
0.0%
1.1%
1.1%
0.0%
0.0%
0.0%
1.1%
0.0%
0.0%
1.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
88
88
88
INTERPRETACIN:
INTERPRETACIN:
36 MESES; 3%
48 MESES; 1%
12 MESES; 53%
DISTRITO: HUALMAY
PREGUNTA 10: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO HIPOTECARIO?
SEXO
M
RESPUESTAS
5 AOS
7 AOS
10 AOS
15 AOS
20 AOS
MS DE 20 AOS
NO SABE NO OPINA
SUBTOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
18
20.5%
18
20.5%
17
19.3%
10
11.4%
10.2%
0.0%
0.0%
13
14.8%
23
10.2%
8.0%
5.7%
6.8%
5.7%
0.0%
0.0%
8.0%
14
15.9%
12
13.6%
6.8%
10.2%
11
12.5%
0.0%
0.0%
11
12.5%
15
3.4%
3.4%
1.1%
2.3%
3.4%
0.0%
0.0%
1.1%
1.1%
1.1%
2.3%
0.0%
0.0%
0.0%
0.0%
1.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
2.3%
1.1%
1.1%
0.0%
0.0%
0.0%
2.3%
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
88
88
INTERPRETACIN:
NO SABE NO OPINA; 2%
20 AOS; 2%
15 AOS; 7%
7 AOS; 18%
10 AOS; 30%
DISTRITO: HUALMAY
PREGUNTA 11: CUL FUE EL MOTIVO POR EL CUAL VISIT POR LTIMA VEZ UN BANCO?
SEXO
M
RESPUESTAS
DEPSITO A SU CUENTA
CAMBIAR UN CHEQUE
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
4.5%
5.7%
2.3%
3.4%
4.5%
0.0%
0.0%
5.7%
0.0%
4.5%
2.3%
2.3%
0.0%
0.0%
0.0%
2.3%
REALIZAR UNA
TRASFERENCIA
31
35.2%
25
28.4%
22
25.0%
17
19.3%
17
19.3%
0.0%
0.0%
21
23.9%
35
SOLICITAR UN
PRESTAMO
4.5%
3.4%
1.1%
4.5%
2.3%
0.0%
0.0%
2.3%
1.1%
1.1%
1.1%
0.0%
1.1%
0.0%
0.0%
1.1%
SOLIC. EXTR. DE MI
CUENTA
1.1%
1.1%
0.0%
1.1%
1.1%
0.0%
0.0%
1.1%
PAGAR RECIBOS
LUZ/AGUA
2.3%
1.1%
1.1%
0.0%
2.3%
0.0%
0.0%
2.3%
SOLICITAR
INFORMACION
NO OPINA
SUBTOTAL
1.1%
3.4%
3.4%
0.0%
1.1%
0.0%
0.0%
1.1%
1.1%
0.0%
0.0%
1.1%
0.0%
0.0%
0.0%
0.0%
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
88
88
INTERPRETACIN:
SOLICITAR INFORMACION; 5% NO OPINA;
PAGAR RECIBOS LUZ/AGUA; 3%
SOLIC. EXTR. DE MI CUENTA; 2%
CAMBIAR UN CHEQUE; 5%
ABRIR UNA CUENTA; 2%
SOLICITAR UN PRESTAMO; 8%
DISTRITO: HUALMAY
PREGUNTA 12: CUANDO FUE POR LTIMA VEZ AL BANCO, CUNTO TIEMPO TARD PARA REALIZAR LA TRANSACCIN?
SEXO
M
RESPUESTAS
10 MINUTOS
20 MINUTOS
30 MINUTOS
40 MINUTOS
50 MINUTOS
UNA HORA O MS
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
26
29.5%
24
27.3%
24
27.3%
13
14.8%
13
14.8%
0.0%
0.0%
21
23.9%
29
12
13.6%
10
11.4%
3.4%
9.1%
11
12.5%
0.0%
0.0%
9.1%
14
3.4%
6.8%
3.4%
4.5%
2.3%
0.0%
0.0%
4.5%
1.1%
0.0%
0.0%
1.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
3.4%
3.4%
2.3%
2.3%
2.3%
0.0%
0.0%
2.3%
NO SABE NO OPINA
SUBTOTAL
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
88
88
INTERPRETACIN:
40 MINUTOS; 1%
UNA HORA O MS; 7%
10 MINUTOS; 57%
DISTRITO: HUALMAY
PREGUNTA 13: CREE USTED QU LOS SERVICIOS DE AGUA, LUZ, TELFONO, ...DEBEN PAGARSE EN LOS BANCOS?
SEXO
M
RESPUESTAS
YA LO HAGO POR ESE
MEDIO
SI, NOS EVITARIA
DESPLAZAM.
NO, PREFIERO IR A
CADA EMPRESA
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
10.2%
4.5%
5.7%
3.4%
5.7%
0.0%
0.0%
10.2%
11
12.5%
10
11.4%
11
12.5%
8.0%
3.4%
0.0%
0.0%
10
11.4%
11
23
26.1%
23
26.1%
13
14.8%
17
19.3%
16
18.2%
0.0%
0.0%
12
13.6%
34
NO OPINA NO
RESPONE
SUBTOTAL
2.3%
6.8%
3.4%
1.1%
4.5%
0.0%
0.0%
4.5%
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
88
88
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 14: SI CUENTA CON ALGUNA TARJETA DE DBITO, CON QU FRECUENCIA UTILIZA USTED UN CAJERO AUTOMTICO?
SEXO
M
RESPUESTAS
DIARIO
SEMANAL
QUINCENAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
3.4%
3.4%
1.1%
4.5%
1.1%
0.0%
0.0%
5.7%
3.4%
3.4%
3.4%
3.4%
0.0%
0.0%
0.0%
2.3%
MENSUAL
CUALQUIER DIA
NO TENGO TARJETA
NO OPINA
SUBTOTAL
9.1%
3.4%
4.5%
1.1%
6.8%
0.0%
0.0%
3.4%
6.8%
4.5%
5.7%
3.4%
2.3%
0.0%
0.0%
6.8%
25
28.4%
30
34.1%
19
21.6%
17
19.3%
19
21.6%
0.0%
0.0%
19
21.6%
36
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
88
88
INTERPRETACIN:
QUINCENAL; 7%
MENSUAL; 13%
DISTRITO: HUALMAY
PREGUNTA 15: TIENE O HA TENIDO ALGUNA VEZ TARJETA DE CRDITO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
13
14.8%
9.1%
4.5%
11
12.5%
6.8%
0.0%
0.0%
13
14.8%
NO
31
35.2%
35
39.8%
28
31.8%
16
18.2%
22
25.0%
0.0%
0.0%
22
25.0%
44
NO OPINA
1.1%
0.0%
0.0%
1.1%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
88
88
INTERPRETACIN:
NO; 75%
DISTRITO: HUALMAY
SEXO
EDAD
RESPUESTAS
N
F
%
20-35
%
NIVEL SOCIOECONMICO
36-50
%
51-65
%
A
%
B
%
C
%
D
%
POSITIVA
12
13.6%
8.0%
6.8%
8.0%
6.8%
0.0%
0.0%
12
13.6%
NEGATIVA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
INDIFERENTE
5.7%
3.4%
3.4%
2.3%
3.4%
0.0%
0.0%
6.8%
NO OPINA
28
31.8%
33
37.5%
23
26.1%
19
21.6%
19
21.6%
0.0%
0.0%
17
19.3%
44
SUBTOTAL
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
88
88
INTERPRETACIN:
INDIFERENTE; 9%
NO OPINA; 69%
DISTRITO: HUALMAY
PREGUNTA 17: SABE QUE LA MAYORA DE BANCOS...TIENEN UN DEFENSOR DEL CLIENTE AL QUE PUEDE DIRIGIRSE CUANDO TENGA UN PROBLEMA C
SEXO
EDAD
NIVEL SOCIOECONMICO
RESPUESTAS
20-35
36-50
51-65
SI
22
25.0%
11
12.5%
11
12.5%
10
11.4%
12
13.6%
0.0%
0.0%
16
18.2%
17
NO
23
26.1%
32
36.4%
21
23.9%
18
20.5%
16
18.2%
0.0%
0.0%
19
21.6%
36
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
88
88
INTERPRETACIN:
SI; 38%
NO; 63%
DISTRITO: HUALMAY
PREGUNTA 18: HA TENIDO ALGUNA VEZ PROBLEMAS EN EL BANCO AL PUNTO DE QUEJARSE EN EL LIBRO DE RECLAMACIONES?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
2.3%
3.4%
1.1%
3.4%
1.1%
0.0%
0.0%
3.4%
NO
43
48.9%
40
45.5%
31
35.2%
25
28.4%
27
30.7%
0.0%
0.0%
32
36.4%
51
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
88
88
INTERPRETACIN:
SI; 6%
NO; 94%
DISTRITO: HUALMAY
PREGUNTA 19: CREE USTED QUE EN SU DISTRITO O BARRIO, HACE FALTA INSTALAR UNA SUCURSAL/AGENCIA DE BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
23
26.1%
24
27.3%
19
21.6%
12
13.6%
16
18.2%
0.0%
0.0%
21
23.9%
26
NO
22
25.0%
19
21.6%
13
14.8%
16
18.2%
12
13.6%
0.0%
0.0%
14
15.9%
27
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
51.1%
43
48.9%
32
36.4%
28
31.8%
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
28
88
88
INTERPRETACIN:
NO; 47%
SI; 53%
DISTRITO: HUALMAY
PREGUNTA 20: SE HA ENDEUDADO ALGUNA VEZ CON UN BANCO Y NO HA PODIDO CUMPLIR CON LOS PAGOS?
SEXO
M
RESPUESTAS
SI, UNA VEZ
SI, ALGUNAS VECES
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
2.3%
4.5%
1.1%
1.1%
4.5%
0.0%
0.0%
1.1%
1.1%
2.3%
0.0%
3.4%
0.0%
0.0%
0.0%
0.0%
NO, SIEMPRE HE
CUMPLIDO
12
13.6%
10
11.4%
10.2%
10.2%
4.5%
0.0%
0.0%
12
13.6%
10
NUNCA ME HE
ENDEUDADO
30
34.1%
27
30.7%
22
25.0%
15
17.0%
20
22.7%
0.0%
0.0%
22
25.0%
35
NO SABE NO
RESPONDE
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
88
88
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 21: EN LNEAS GENERALES QU LE PARECE LA CALIDAD DEL SERVICIO QUE LE BRINDA SU BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
MUY BUENO
3.4%
4.5%
4.5%
1.1%
2.3%
0.0%
0.0%
6.8%
BUENO
27
30.7%
22
25.0%
19
21.6%
15
17.0%
15
17.0%
0.0%
0.0%
19
21.6%
30
REGULAR
10
11.4%
13
14.8%
8.0%
9.1%
9.1%
0.0%
0.0%
6.8%
17
MALO
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
PESIMO
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
NO OPINA
5.7%
4.5%
2.3%
4.5%
3.4%
0.0%
0.0%
4.5%
SUBTOTAL
45
51.1%
43
48.9%
32
36.4%
28
31.8%
28
31.8%
0.0%
0.0%
35
39.8%
53
TOTAL
88
88
88
INTERPRETACIN:
REGULAR; 26%
BUENO; 56%
REGULAR; 26%
MICO
TOTAL
D
CANTIDAD
0.0%
49
55.7%
49
49
0.0%
39
44.3%
39
39
0.0%
0.0%
0.0%
60.2%
0.0%
88
100.0%
88
88
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
28.4%
31.8%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
21
23.9%
21
21
0.0%
18
20.5%
18
18
1.1%
0.0%
3.4%
4.5%
0.0%
5.7%
4.5%
0.0%
4.5%
3.4%
0.0%
6.8%
13.6%
0.0%
18
20.5%
18
18
8.0%
0.0%
13
14.8%
13
13
0.0%
0.0%
0.0%
60.2%
0.0%
88
100.0%
88
88
88
0
0
0
0
0
0
0
0
0
0
88
0
0
0
0
0
0
0
0
0
0
12.5%
12.5%
DICHO BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
9.1%
0.0%
19
21.6%
19
19
20.5%
0.0%
28
31.8%
28
28
3.4%
0.0%
4.5%
6.8%
0.0%
13
14.8%
13
13
6.8%
0.0%
16
18.2%
16
16
0.0%
0.0%
0.0%
60.2%
0.0%
88
100.0%
88
88
88
0
0
0
0
0
0
0
0
0
0
0
88
0
0
0
0
0
0
0
0
0
0
0
4.5%
18.2%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
2.9%
0.0%
48
47.1%
48
48
8.8%
0.0%
10
9.8%
10
10
4.9%
0.0%
10
9.8%
10
10
6.9%
0.0%
13
12.7%
13
13
1.0%
0.0%
5.9%
3.9%
0.0%
6.9%
0.0%
0.0%
2.9%
0.0%
0.0%
2.0%
54.9%
0.0%
102
100.0%
102
102
102
0
0
0
0
0
0
102
0
0
0
0
0
0
1.0%
28.4%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
60.2%
0.0%
88
100.0%
88
88
60.2%
0.0%
88
100.0%
88
88
88
0
0
0
0
88
0
0
0
0
0.0%
0.0%
MICO
TOTAL
D
CANTIDAD
0.0%
28
31.8%
0.0%
60
68.2%
0.0%
0.0%
0.0%
60.2%
0.0%
88
100.0%
14.8%
45.5%
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
28
60
0
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
28
60
0
88
88
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
21
23.9%
21
21
0.0%
8.0%
10.2%
0.0%
22
25.0%
22
22
30.7%
0.0%
38
43.2%
38
38
0.0%
0.0%
0.0%
60.2%
0.0%
88
100.0%
88
88
88
0
0
0
0
0
0
88
0
0
0
0
0
0
15.9%
3.4%
NCARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
34
38.6%
34
34
0.0%
5.7%
3.4%
0.0%
4.5%
12.5%
0.0%
23
26.1%
23
23
0.0%
0.0%
0.0%
5.7%
0.0%
8.0%
6.8%
0.0%
10.2%
4.5%
0.0%
5.7%
1.1%
0.0%
1.1%
60.2%
0.0%
88
100.0%
88
88
88
0
88
0
21.6%
4.5%
NAL?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
47
53.4%
47
47
0.0%
37
42.0%
37
37
2.3%
0.0%
3.4%
0.0%
0.0%
1.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
60.2%
0.0%
88
100.0%
88
88
88
0
88
0
27.3%
30.7%
CARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
36
40.9%
36
36
0.0%
16
18.2%
16
16
17.0%
0.0%
26
29.5%
26
26
5.7%
0.0%
6.8%
1.1%
0.0%
2.3%
0.0%
0.0%
0.0%
0.0%
0.0%
2.3%
60.2%
0.0%
88
100.0%
88
88
26.1%
10.2%
MICO
TOTAL
D
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
10.2%
0.0%
4.5%
39.8%
0.0%
56
63.6%
56
56
5.7%
0.0%
8.0%
1.1%
0.0%
2.3%
1.1%
0.0%
2.3%
1.1%
0.0%
3.4%
4.5%
2.3%
3.4%
0.0%
4.5%
1.1%
0.0%
1.1%
60.2%
0.0%
88
100.0%
88
88
88
0
0
0
0
0
0
0
0
0
0
0
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
TRANSACCIN?
MICO
TOTAL
D
CANTIDAD
0.0%
50
56.8%
50
50
0.0%
22
25.0%
22
22
5.7%
0.0%
10.2%
1.1%
0.0%
1.1%
0.0%
0.0%
0.0%
4.5%
0.0%
6.8%
33.0%
15.9%
0.0%
0.0%
0.0%
60.2%
0.0%
88
100.0%
OS BANCOS?
MICO
TOTAL
D
88
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
13
14.8%
13
13
0.0%
21
23.9%
21
21
0.0%
46
52.3%
46
46
4.5%
12.5%
38.6%
4.5%
0.0%
9.1%
60.2%
0.0%
88
100.0%
88
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
JERO AUTOMTICO?
MICO
TOTAL
D
CANTIDAD
0.0%
0.0%
0.0%
6.8%
0.0%
6.8%
0.0%
1.1%
4.5%
9.1%
0.0%
11
12.5%
11
11
4.5%
0.0%
10
11.4%
10
10
40.9%
0.0%
55
62.5%
55
55
0.0%
0.0%
0.0%
60.2%
0.0%
88
100.0%
88
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
21
66
0
0
0
21
66
MICO
TOTAL
D
CANTIDAD
0.0%
21
23.9%
0.0%
66
75.0%
9.1%
50.0%
1.1%
0.0%
1.1%
60.2%
0.0%
88
100.0%
MICO
TOTAL
D
E
%
CANTIDAD
1
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
8.0%
0.0%
19
21.6%
0.0%
0.0%
0.0%
2.3%
0.0%
9.1%
50.0%
0.0%
61
69.3%
60.2%
0.0%
88
100.0%
MICO
TOTAL
19
0
8
61
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
19
0
8
61
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
19.3%
0.0%
33
37.5%
40.9%
0.0%
55
62.5%
0.0%
0.0%
0.0%
60.2%
0.0%
88
100.0%
E RECLAMACIONES?
0
0
33
55
0
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
33
55
0
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
CANTIDAD
0.0%
5.7%
0.0%
83
94.3%
0.0%
0.0%
0.0%
60.2%
0.0%
88
100.0%
2.3%
58.0%
0
0
0
5
83
0
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
5
83
0
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
NCIA DE BANCO?
MICO
TOTAL
D
CANTIDAD
0.0%
47
53.4%
0.0%
41
46.6%
0.0%
0.0%
0.0%
60.2%
0.0%
88
100.0%
29.5%
30.7%
0
0
0
47
41
0
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
47
41
0
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
OS PAGOS?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
6.8%
0.0%
3.4%
11.4%
0.0%
22
25.0%
22
22
39.8%
0.0%
57
64.8%
57
57
0.0%
0.0%
0.0%
60.2%
0.0%
88
100.0%
88
88
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
88
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
5.7%
3.4%
SU BANCO?
MICO
TOTAL
D
CANTIDAD
0.0%
8.0%
0.0%
49
55.7%
19.3%
0.0%
23
26.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
5.7%
0.0%
10.2%
60.2%
0.0%
88
100.0%
1.1%
34.1%
0
0
0
0
0
0
0
0
0
0
0
7
49
23
0
0
9
88
0
0
0
7
49
23
0
0
9
88
DISTRITO: HUACHO
PREGUNTA 1: ES USTED CLIENTE DE ALGN BANCO O CAJA MUNICIPAL?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
69
36.1%
63
33.0%
48
25.1%
60
31.4%
24
12.6%
2.1%
68
35.6%
50
26.2%
NO
26
13.6%
33
17.3%
17
8.9%
25
13.1%
17
8.9%
0.0%
26
13.6%
28
14.7%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
94
49.2%
78
40.8%
14
TOTAL
191
191
191
INTERPRETACIN:
31%
69%
DISTRITO: HUACHO
PREGUNTA 2: DE QU BANCO ES CLIENTE O LE GUSTARA SERLO?
SEXO
M
RESPUESTAS
BCP
BANCO DE LA
NACION
INTERBANK
SCOTIABANK
MI BANCO
BBVA CONTINENTAL
CAJA MUNICIPAL
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
25
13.1%
20
10.5%
18
9.4%
20
10.5%
3.7%
0.0%
34
17.8%
11
5.8%
3.7%
24
12.6%
10
5.2%
10
5.2%
11
5.8%
0.0%
21
11.0%
4.2%
11
5.8%
2.1%
1.6%
4.2%
2.1%
1.6%
2.6%
3.7%
10
5.2%
4.2%
4.7%
3.7%
1.0%
0.0%
3.7%
11
5.8%
1.0%
2.1%
0.5%
2.1%
0.5%
0.0%
2.6%
0.5%
12
6.3%
2.6%
3.7%
3.7%
1.6%
0.5%
3.7%
4.2%
12
6.3%
15
7.9%
3.1%
20
10.5%
0.5%
0.0%
2.1%
19
9.9%
16
8.4%
16
8.4%
11
5.8%
4.7%
12
6.3%
0.0%
11
5.8%
13
6.8%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
94
49.2%
78
40.8%
14
191
191
191
INTERPRETACIN:
OTROS; 17%
SCOTIABANK; 9%INTERBANK; 8%
SCOTIABANK; 9%INTERBANK; 8%
DISTRITO: HUACHO
PREGUNTA 3: EN QU BENEFICIO O SERVICIO SE BASA PARA SER CLIENTE O SE BASARA PARA ELEGIR DICHO BANCO?
SEXO
M
RESPUESTAS
PRESTIGIO
BUENA ATENCIN
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
12
6.3%
18
9.4%
4.2%
17
8.9%
2.6%
0.0%
18
9.4%
11
5.8%
4.7%
13
6.8%
3.1%
4.2%
4.2%
0.0%
13
6.8%
4.7%
ADECUADOS
INTERES
46
24.1%
43
22.5%
30
15.7%
43
22.5%
16
8.4%
1.6%
33
17.3%
42
22.0%
10
CAJERO AUTO.
CERCA
2.1%
2.6%
3.1%
0.5%
1.0%
0.0%
4.2%
0.5%
RAPIDEZ EN EL
SERVICIO
3.7%
2.6%
1.0%
2.6%
2.6%
0.0%
3.7%
2.6%
17
8.9%
12
6.3%
13
6.8%
11
5.8%
2.6%
0.5%
15
7.9%
10
5.2%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
94
49.2%
78
40.8%
14
OTROS
NO SABE NO OPINA
SUBTOTAL
TOTAL
191
191
191
INTERPRETACIN:
RAPIDEZ EN EL SERVICIO; 6%
BUENA ATENCIN ; 12%
CAJERO AUTO. CERCA; 5%
DISTRITO: HUALMAY
PREGUNTA 4: QU TIPO DE SERVICIOS HA TENIDO O LE GUSTARA TENER DE UN BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
PRESTAMO
VEHICULAR
2.8%
1.9%
0.6%
11
3.4%
0.6%
0.9%
2.8%
0.9%
PRESTAMO
PERSONAL
63
19.7%
58
18.1%
40
12.5%
56
17.5%
25
7.8%
0.6%
54
16.9%
52
16.3%
12
PRESTAMO
HIPOTECARIO
2.8%
2.2%
2.5%
2.2%
0.3%
0.0%
15
4.7%
0.3%
14
4.4%
16
5.0%
14
4.4%
12
3.8%
1.3%
0.3%
22
6.9%
2.2%
TARJETA DE CREDITO
SUELDO
BANCARIZADO
19
5.9%
10
3.1%
12
3.8%
10
3.1%
2.2%
0.3%
15
4.7%
11
3.4%
SEGURO
PERSONAL/FAM.
2.8%
11
3.4%
1.3%
13
4.1%
0.9%
0.0%
2.8%
2.5%
CUENTA DE
AHORROS
34
10.6%
31
9.7%
22
6.9%
31
9.7%
12
3.8%
0.6%
40
12.5%
22
6.9%
GIROS
/TRASFERENCIAS
2.2%
17
5.3%
11
3.4%
2.2%
1.9%
0.0%
15
4.7%
2.8%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
164
51.3%
156
48.8%
113
35.3%
147
45.9%
60
18.8%
2.8%
179
55.9%
113
35.3%
18
NO OPINA
SUBTOTAL
TOTAL
320
320
320
INTERPRETACIN:
GIROS /TRASFERENCIAS; 8% PRESTAMO VEHICULAR; 5%
CUENTA DE AHORROS; 20%
PRESTAM O PERSONAL; 38%
SEGURO PERSONAL/FAM.; 6%
SUELDO BANCARIZADO
; 9%
SEGURO PERSONAL/FAM.; 6%
SUELDO BANCARIZADO
; 9%
PRESTAM O HIPOTECARIO; 5%
TARJETA DE CREDITO; 9%
DISTRITO: HUALMAY
PREGUNTA 5: RECUERDA QU EMPRESAS BANCARIAS TIENE SU DISTRITO?
SEXO
M
RESPUESTAS
BCP
INTERBANK
SCOTIBANK
BANCO DE LA
NACION
BBVA CONTINENTAL
MI BANCO
CAJA MUNICIPAL
OTROS
NINGUNO
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
90
7.7%
87
7.5%
60
5.2%
81
7.0%
36
3.1%
0.3%
94
8.1%
70
6.0%
81
7.0%
77
6.6%
56
4.8%
71
6.1%
31
2.7%
0.3%
93
8.0%
56
4.8%
82
7.0%
84
7.2%
57
4.9%
72
6.2%
37
3.2%
0.3%
90
7.7%
67
5.8%
81
7.0%
86
7.4%
60
5.2%
72
6.2%
35
3.0%
0.3%
89
7.6%
66
5.7%
79
6.8%
74
6.4%
53
4.6%
70
6.0%
30
2.6%
0.3%
92
7.9%
53
4.6%
68
5.8%
74
6.4%
52
4.5%
60
5.2%
30
2.6%
0.3%
90
7.7%
42
3.6%
74
6.4%
76
6.5%
54
4.6%
66
5.7%
30
2.6%
0.3%
92
7.9%
48
4.1%
23
2.0%
28
2.4%
18
1.5%
20
1.7%
13
1.1%
0.0%
31
2.7%
11
0.9%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
578
49.7%
586
50.3%
410
35.2%
512
44.0%
242
20.8%
28
2.4%
671
57.6%
413
35.5%
51
1164
1164
1164
INTERPRETACIN:
OTROS
BCP
CAJA MUNICIPAL
MI BANCO
INTERBANK
INTERPRETACIN:
OTROS
BCP
CAJA MUNICIPAL
INTERBANK
MI BANCO
SCOTIBANK
BBVA CONTINENTAL
BANCO DE LA NACION
DISTRITO: HUALMAY
PREGUNTA 6: ACTUALMENTE EST PAGANDO UN PRSTAMO BANCARIO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
41
21.5%
36
18.8%
22
11.5%
39
20.4%
16
8.4%
1.6%
38
19.9%
30
15.7%
NO
54
28.3%
60
31.4%
43
22.5%
46
24.1%
25
13.1%
0.5%
56
29.3%
49
25.7%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
94
49.2%
79
41.4%
13
TOTAL
191
191
191
INTERPRETACIN:
SI; 40%
NO; 60%
SI; 40%
NO; 60%
DISTRITO: HUALMAY
PREGUNTA 7: CUNTAS VECES HA TENIDO QUE RECURRIR A UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
UNA VEZ
DOS VECES
TRES O MS VECES
NINGUNA VEZ
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
20
10.5%
20
10.5%
11
5.8%
18
9.4%
11
5.8%
0.5%
19
9.9%
16
8.4%
27
14.1%
17
8.9%
14
7.3%
21
11.0%
4.7%
1.6%
21
11.0%
17
8.9%
24
12.6%
21
11.0%
12
6.3%
23
12.0%
10
5.2%
0.0%
28
14.7%
16
8.4%
24
12.6%
38
19.9%
29
15.2%
22
11.5%
11
5.8%
0.0%
27
14.1%
29
15.2%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
95
49.7%
96
50.3%
66
34.6%
84
44.0%
41
21.5%
2.1%
95
49.7%
78
40.8%
13
191
191
191
INTERPRETACIN:
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 8: CUL HA SIDO O SERA EL MOTIVO PRINCIPAL PARA SOLICITAR UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
INVERTIR EN
NEGOCIO
COMPRAR CASA
PAGAR DEUDAS
MEJORAR VIVIENDA
VIAJAR
ESTUDIOS
COMPRAR BIENES
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
42
22.0%
39
20.4%
27
14.1%
41
21.5%
13
6.8%
1.0%
35
18.3%
38
19.9%
4.7%
4.2%
3.7%
3.7%
1.6%
0.5%
3.7%
4.2%
14
7.3%
13
6.8%
3.1%
16
8.4%
2.6%
0.0%
12
6.3%
10
5.2%
11
5.8%
18
9.4%
3.1%
14
7.3%
4.7%
0.0%
17
8.9%
11
5.8%
1.6%
0.5%
1.6%
0.0%
0.5%
0.0%
1.0%
1.0%
2.1%
4.7%
10
5.2%
0.5%
1.0%
0.0%
11
5.8%
0.5%
2.6%
1.0%
1.6%
1.0%
1.0%
0.5%
1.6%
1.6%
3.7%
3.1%
1.6%
2.1%
3.1%
0.0%
3.7%
3.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
94
49.2%
79
41.4%
14
191
191
192
INTERPRETACIN:
INTERPRETACIN:
COMPRAR BIENES; 4%
ESTUDIOS; 7%
OTROS; 7%
COMPRAR CASA; 9%
DISTRITO: HUALMAY
PREGUNTA 9: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO PERSONAL?
SEXO
M
RESPUESTAS
12 MESES
24 MESES
36 MESES
48 MESES
60 MESES
72 MESES O MS
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
65
34.0%
70
36.6%
46
24.1%
60
31.4%
29
15.2%
0.5%
71
37.2%
57
29.8%
24
12.6%
19
9.9%
13
6.8%
21
11.0%
4.7%
1.6%
15
7.9%
17
8.9%
3.1%
3.1%
3.1%
1.6%
1.6%
0.0%
3.7%
2.6%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.5%
0.0%
0.5%
0.0%
0.0%
0.5%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
94
49.2%
79
41.4%
13
191
191
191
INTERPRETACIN:
INTERPRETACIN:
36 MESES; 6%
72 MESES O MS; 1%
12 MESES; 71%
DISTRITO: HUALMAY
PREGUNTA 10: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO HIPOTECARIO?
SEXO
M
RESPUESTAS
5 AOS
7 AOS
10 AOS
15 AOS
20 AOS
MS DE 20 AOS
NO SABE NO OPINA
SUBTOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
51
26.7%
45
23.6%
29
15.2%
46
24.1%
21
11.0%
0.5%
55
28.8%
36
18.8%
12
6.3%
11
5.8%
4.2%
4.7%
3.1%
0.5%
3.7%
15
7.9%
20
10.5%
25
13.1%
19
9.9%
18
9.4%
4.2%
1.0%
20
10.5%
16
8.4%
1.0%
3.1%
1.6%
2.1%
0.5%
0.0%
2.1%
2.1%
4.2%
3.1%
2.1%
3.1%
2.1%
0.0%
2.6%
3.7%
1.0%
1.6%
1.0%
1.0%
0.5%
0.0%
1.6%
0.5%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
94
49.2%
79
41.4%
13
TOTAL
191
191
191
INTERPRETACIN:
MS DE 20 AOS; 3%
20 AOS; 7%
15 AOS; 4%
10 AOS; 24%
7 AOS; 12%
DISTRITO: HUALMAY
PREGUNTA 11: CUL FUE EL MOTIVO POR EL CUAL VISIT POR LTIMA VEZ UN BANCO?
SEXO
M
RESPUESTAS
DEPSITO A SU CUENTA
CAMBIAR UN CHEQUE
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
14
7.3%
12
6.3%
12
6.3%
10
5.2%
2.1%
0.5%
14
7.3%
4.7%
3.7%
1.0%
1.6%
1.6%
1.6%
0.0%
3.7%
0.5%
REALIZAR UNA
TRASFERENCIA
11
5.8%
28
14.7%
14
7.3%
17
8.9%
4.2%
1.0%
20
10.5%
15
7.9%
SOLICITAR UN
PRESTAMO
14
7.3%
16
8.4%
10
5.2%
14
7.3%
3.1%
0.0%
11
5.8%
16
8.4%
3.1%
1.6%
2.1%
2.6%
0.0%
0.0%
2.6%
2.1%
SOLIC. EXTR. DE MI
CUENTA
0.5%
2.6%
1.6%
0.0%
1.6%
0.0%
2.1%
1.0%
PAGAR RECIBOS
LUZ/AGUA
26
13.6%
18
9.4%
12
6.3%
22
11.5%
10
5.2%
0.5%
17
8.9%
23
12.0%
SOLICITAR
INFORMACION
NO OPINA
SUBTOTAL
16
8.4%
12
6.3%
3.7%
14
7.3%
3.7%
0.0%
16
8.4%
4.7%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
94
49.2%
79
41.4%
13
TOTAL
191
191
191
INTERPRETACIN:
CAMBIAR UN CHEQUE; 5%
PAGAR RECIBOS LUZ/AGUA; 23%
DISTRITO: HUALMAY
PREGUNTA 12: CUANDO FUE POR LTIMA VEZ AL BANCO, CUNTO TIEMPO TARD PARA REALIZAR LA TRANSACCIN?
SEXO
M
RESPUESTAS
10 MINUTOS
20 MINUTOS
30 MINUTOS
40 MINUTOS
50 MINUTOS
UNA HORA O MS
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
37
19.4%
37
19.4%
28
14.7%
35
18.3%
11
5.8%
0.5%
43
22.5%
26
13.6%
33
17.3%
26
13.6%
22
11.5%
25
13.1%
12
6.3%
1.6%
24
12.6%
28
14.7%
15
7.9%
20
10.5%
3.1%
17
8.9%
12
6.3%
0.0%
21
11.0%
12
6.3%
2.1%
1.6%
1.0%
2.1%
0.5%
0.0%
1.6%
2.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
3.1%
10
5.2%
3.1%
2.6%
2.6%
0.0%
0.5%
11
5.8%
NO SABE NO OPINA
SUBTOTAL
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
95
49.7%
96
50.3%
64
33.5%
86
45.0%
41
21.5%
2.1%
92
48.2%
81
42.4%
13
TOTAL
191
191
191
INTERPRETACIN:
40 MINUTOS; 4%
20 M INUTOS; 31%
10 MINUTOS; 39%
DISTRITO: HUALMAY
PREGUNTA 13: CREE USTED QU LOS SERVICIOS DE AGUA, LUZ, TELFONO, ...DEBEN PAGARSE EN LOS BANCOS?
SEXO
M
RESPUESTAS
YA LO HAGO POR ESE
MEDIO
SI, NOS EVITARIA
DESPLAZAM.
NO, PREFIERO IR A
CADA EMPRESA
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
36
18.8%
24
12.6%
15
7.9%
30
15.7%
15
7.9%
1.0%
26
13.6%
29
15.2%
31
16.2%
27
14.1%
22
11.5%
28
14.7%
4.2%
0.5%
29
15.2%
24
12.6%
26
13.6%
38
19.9%
25
13.1%
25
13.1%
14
7.3%
0.5%
37
19.4%
23
12.0%
NO OPINA NO
RESPONE
SUBTOTAL
1.0%
3.7%
1.6%
1.0%
2.1%
0.0%
1.0%
1.6%
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
94
49.2%
79
41.4%
13
TOTAL
191
191
191
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 14: SI CUENTA CON ALGUNA TARJETA DE DBITO, CON QU FRECUENCIA UTILIZA USTED UN CAJERO AUTOMTICO?
SEXO
M
RESPUESTAS
DIARIO
SEMANAL
QUINCENAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.5%
0.5%
0.5%
0.5%
0.0%
0.0%
1.0%
0.0%
12
6.3%
2.1%
2.6%
4.2%
1.6%
1.0%
12
6.3%
1.0%
3.7%
1.6%
4.2%
1.0%
0.0%
0.0%
3.7%
1.6%
MENSUAL
CUALQUIER DIA
NO TENGO TARJETA
NO OPINA
SUBTOTAL
13
6.8%
13
6.8%
12
6.3%
3.7%
3.7%
0.0%
19
9.9%
2.6%
19
9.9%
21
11.0%
13
6.8%
23
12.0%
2.1%
1.0%
14
7.3%
22
11.5%
43
22.5%
54
28.3%
26
13.6%
44
23.0%
27
14.1%
0.0%
40
20.9%
47
24.6%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
94
49.2%
79
41.4%
13
TOTAL
191
191
191
INTERPRETACIN:
DIARIO; 1%
SEMANAL; 8%
QUINCENAL; 5%
MENSUAL; 14%
DISTRITO: HUALMAY
PREGUNTA 15: TIENE O HA TENIDO ALGUNA VEZ TARJETA DE CRDITO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
53
27.7%
36
18.8%
29
15.2%
45
23.6%
15
7.9%
1.0%
48
25.1%
36
18.8%
NO
42
22.0%
60
31.4%
36
18.8%
40
20.9%
26
13.6%
1.0%
46
24.1%
43
22.5%
10
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
94
49.2%
79
41.4%
13
TOTAL
191
191
191
INTERPRETACIN:
SI; 47%
NO; 53%
DISTRITO: HUALMAY
SEXO
EDAD
RESPUESTAS
N
F
%
20-35
%
NIVEL SOCIOECONMICO
36-50
%
51-65
%
A
%
B
%
C
%
D
%
POSITIVA
37
19.4%
21
11.0%
20
10.5%
32
16.8%
3.1%
0.0%
31
16.2%
25
13.1%
NEGATIVA
11
5.8%
4.2%
3.1%
3.7%
3.1%
0.0%
13
6.8%
2.6%
INDIFERENTE
1.0%
11
5.8%
2.1%
3.1%
1.6%
1.0%
2.6%
3.1%
NO OPINA
45
23.6%
56
29.3%
36
18.8%
39
20.4%
26
13.6%
1.0%
46
24.1%
42
22.0%
10
SUBTOTAL
95
49.7%
96
50.3%
66
34.6%
84
44.0%
41
21.5%
2.1%
95
49.7%
78
40.8%
13
TOTAL
191
191
191
INTERPRETACIN:
POSITIVA; 30%
NO OPINA; 53%
NEGATIVA; 10%
INDIFERENTE; 7%
DISTRITO: HUALMAY
PREGUNTA 17: SABE QUE LA MAYORA DE BANCOS...TIENEN UN DEFENSOR DEL CLIENTE AL QUE PUEDE DIRIGIRSE CUANDO TENGA UN PROBLEMA C
SEXO
EDAD
NIVEL SOCIOECONMICO
RESPUESTAS
20-35
36-50
51-65
SI
52
27.2%
42
22.0%
28
14.7%
49
25.7%
17
8.9%
1.0%
53
27.7%
34
17.8%
NO
43
22.5%
54
28.3%
37
19.4%
36
18.8%
24
12.6%
1.0%
41
21.5%
45
23.6%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
94
49.2%
79
41.4%
13
TOTAL
191
191
191
INTERPRETACIN:
NO; 51%
SI; 49%
DISTRITO: HUALMAY
PREGUNTA 18: HA TENIDO ALGUNA VEZ PROBLEMAS EN EL BANCO AL PUNTO DE QUEJARSE EN EL LIBRO DE RECLAMACIONES?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
2.6%
3.1%
1.6%
2.1%
2.1%
0.0%
3.7%
1.6%
NO
90
47.1%
90
47.1%
62
32.5%
81
42.4%
37
19.4%
2.1%
87
45.5%
77
40.3%
11
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
94
49.2%
80
41.9%
12
TOTAL
191
191
191
INTERPRETACIN:
SI; 6%
NO; 94%
DISTRITO: HUALMAY
PREGUNTA 19: CREE USTED QUE EN SU DISTRITO O BARRIO, HACE FALTA INSTALAR UNA SUCURSAL/AGENCIA DE BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
28
14.7%
39
20.4%
25
13.1%
29
15.2%
13
6.8%
0.0%
29
15.2%
29
15.2%
NO
67
35.1%
56
29.3%
40
20.9%
56
29.3%
27
14.1%
2.1%
64
33.5%
50
26.2%
NO OPINA
0.0%
0.5%
0.0%
0.0%
0.5%
0.0%
0.0%
0.5%
SUBTOTAL
95
49.7%
96
50.3%
65
34.0%
85
44.5%
41
21.5%
2.1%
93
48.7%
80
41.9%
13
TOTAL
191
191
191
INTERPRETACIN:
NO; 64%
DISTRITO: HUALMAY
PREGUNTA 20: SE HA ENDEUDADO ALGUNA VEZ CON UN BANCO Y NO HA PODIDO CUMPLIR CON LOS PAGOS?
SEXO
M
RESPUESTAS
SI, UNA VEZ
SI, ALGUNAS VECES
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
10
5.2%
4.7%
2.6%
4.7%
2.6%
0.0%
10
5.2%
3.1%
1.6%
3.1%
2.1%
2.1%
0.5%
0.0%
1.6%
1.6%
NO, SIEMPRE HE
CUMPLIDO
55
28.8%
38
19.9%
25
13.1%
49
25.7%
19
9.9%
2.6%
48
25.1%
37
19.4%
NUNCA ME HE
ENDEUDADO
27
14.1%
43
22.5%
29
15.2%
27
14.1%
14
7.3%
0.5%
34
17.8%
30
15.7%
NO SABE NO
RESPONDE
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
95
49.7%
96
50.3%
63
33.0%
89
46.6%
39
20.4%
3.1%
95
49.7%
76
39.8%
13
TOTAL
191
191
191
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 21: EN LNEAS GENERALES QU LE PARECE LA CALIDAD DEL SERVICIO QUE LE BRINDA SU BANCO?
SEXO
M
RESPUESTAS
MUY BUENO
BUENO
REGULAR
MALO
PESIMO
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
2.6%
2.6%
0.5%
3.7%
1.0%
0.0%
3.7%
1.6%
59
30.9%
51
26.7%
35
18.3%
48
25.1%
27
14.1%
1.6%
55
28.8%
43
22.5%
14
7.3%
20
10.5%
16
8.4%
14
7.3%
2.1%
0.5%
18
9.4%
12
6.3%
0.5%
0.0%
0.5%
0.0%
0.0%
0.0%
0.0%
0.5%
0.5%
0.0%
0.5%
0.0%
0.0%
0.0%
0.0%
0.5%
15
7.9%
20
10.5%
4.2%
19
9.9%
4.2%
0.0%
12
6.3%
21
11.0%
95
49.7%
96
50.3%
62
32.5%
88
46.1%
41
21.5%
2.1%
92
48.2%
81
42.4%
13
191
191
191
INTERPRETACIN:
NO OPINA; 18%
PESIMO; 1%
MALO; 1%
REGULAR; 18%
BUENO; 58%
NO OPINA; 18%
PESIMO; 1%
MALO; 1%
REGULAR; 18%
BUENO; 58%
MICO
TOTAL
D
CANTIDAD
0.5%
132
69.1%
132
132
0.0%
59
30.9%
59
59
0.0%
0.0%
0.0%
7.3%
0.5%
191
100.0%
191
191
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
4.7%
2.6%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
45
23.6%
45
45
0.0%
31
16.2%
31
31
0.0%
0.0%
15
7.9%
15
15
0.0%
0.0%
18
9.4%
18
18
0.0%
0.0%
3.1%
0.5%
0.0%
17
8.9%
17
17
2.1%
0.0%
27
14.1%
27
27
3.7%
0.5%
32
16.8%
32
32
0.0%
0.0%
0.0%
7.3%
0.5%
191
100.0%
191
191
191
0
0
0
0
0
0
0
0
0
0
191
0
0
0
0
0
0
0
0
0
0
0.0%
1.0%
DICHO BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
30
15.7%
30
30
0.0%
22
11.5%
22
22
5.2%
0.5%
89
46.6%
89
89
0.0%
0.0%
4.7%
0.0%
0.0%
12
6.3%
12
12
1.6%
0.0%
29
15.2%
29
29
0.0%
0.0%
0.0%
7.3%
0.5%
191
100.0%
191
191
191
0
0
0
0
0
0
0
0
0
0
0
191
0
0
0
0
0
0
0
0
0
0
0
0.5%
0.0%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
15
4.7%
15
15
0.3%
121
37.8%
121
121
0.0%
0.0%
16
5.0%
16
16
0.0%
0.0%
30
9.4%
30
30
0.6%
0.0%
29
9.1%
29
29
0.9%
0.0%
20
6.3%
20
20
0.3%
0.0%
65
20.3%
65
65
0.0%
0.0%
24
7.5%
24
24
0.0%
0.0%
0.0%
5.6%
0.3%
320
100.0%
320
320
320
0
0
0
0
0
0
320
0
0
0
0
0
0
0.0%
3.8%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
177
15.2%
177
177
0.0%
158
13.6%
158
158
0.4%
0.0%
166
14.3%
166
166
0.7%
0.0%
167
14.3%
167
167
0.3%
0.0%
153
13.1%
153
153
0.5%
0.0%
142
12.2%
142
142
0.5%
0.0%
150
12.9%
150
150
0.7%
0.1%
51
4.4%
51
51
0.0%
0.0%
0.0%
4.4%
0.1%
1164
100.0%
1164
1164
1164
0
0
0
0
1164
0
0
0
0
0.8%
0.4%
MICO
TOTAL
D
CANTIDAD
0.5%
77
40.3%
0.0%
114
59.7%
0.0%
0.0%
0.0%
6.8%
0.5%
191
100.0%
2.6%
4.2%
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
77
114
0
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
77
114
0
191
191
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.5%
40
20.9%
40
40
0.0%
44
23.0%
44
44
0.5%
0.0%
45
23.6%
45
45
3.1%
0.0%
62
32.5%
62
62
0.0%
0.0%
0.0%
6.8%
0.5%
191
100.0%
191
191
191
0
0
0
0
0
0
191
0
0
0
0
0
0
1.6%
1.6%
NCARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
81
42.4%
81
81
0.0%
17
8.9%
17
17
2.1%
0.5%
27
14.1%
27
27
0.5%
0.0%
29
15.2%
29
29
0.0%
0.0%
2.1%
0.5%
0.0%
13
6.8%
13
13
0.0%
0.0%
3.7%
0.0%
0.0%
13
6.8%
13
13
0.5%
0.0%
0.0%
7.3%
0.5%
191
100.0%
191
192
191
0
192
0
3.1%
0.5%
NAL?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
135
70.7%
135
135
0.5%
43
22.5%
43
43
0.0%
0.0%
12
6.3%
12
12
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.5%
0.0%
0.0%
0.0%
6.8%
0.5%
191
100.0%
191
191
191
0
191
0
3.1%
3.7%
CARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
96
50.3%
96
96
0.0%
23
12.0%
23
23
3.7%
0.0%
45
23.6%
45
45
0.0%
0.0%
4.2%
0.5%
0.5%
14
7.3%
14
14
0.5%
0.0%
2.6%
0.0%
0.0%
0.0%
6.8%
0.5%
191
100.0%
191
191
2.1%
0.0%
MICO
TOTAL
D
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
26
13.6%
26
26
0.0%
4.7%
1.0%
0.0%
39
20.4%
39
39
1.0%
0.5%
30
15.7%
30
30
0.0%
0.0%
4.7%
0.0%
0.0%
3.1%
1.6%
0.0%
44
23.0%
44
44
1.0%
0.5%
1.6%
0.0%
28
14.7%
28
28
0.0%
0.0%
0.0%
6.8%
0.5%
191
100.0%
191
191
191
0
0
0
0
0
0
0
0
0
0
0
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
TRANSACCIN?
MICO
TOTAL
D
CANTIDAD
0.0%
74
38.7%
74
74
0.0%
59
30.9%
59
59
1.0%
0.0%
35
18.3%
35
35
0.0%
0.0%
3.7%
0.0%
0.0%
0.0%
1.6%
0.5%
16
8.4%
16
16
2.1%
2.1%
0.0%
0.0%
0.0%
6.8%
0.5%
191
100.0%
OS BANCOS?
MICO
TOTAL
D
191
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
60
31.4%
60
60
0.0%
58
30.4%
58
58
0.0%
64
33.5%
64
64
1.6%
2.1%
1.6%
1.6%
0.5%
4.7%
6.8%
0.5%
191
100.0%
191
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
JERO AUTOMTICO?
MICO
TOTAL
D
CANTIDAD
0.0%
1.0%
0.0%
16
8.4%
16
16
0.0%
10
5.2%
10
10
0.0%
0.0%
0.0%
1.0%
0.0%
26
13.6%
26
26
1.0%
0.0%
40
20.9%
40
40
4.7%
0.5%
97
50.8%
97
97
0.0%
0.0%
0.0%
6.8%
0.5%
191
100.0%
191
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
89
102
0
0
0
89
102
MICO
TOTAL
D
CANTIDAD
0.0%
89
46.6%
0.5%
102
53.4%
1.6%
5.2%
0.0%
0.0%
0.0%
6.8%
0.5%
191
100.0%
MICO
TOTAL
D
E
%
CANTIDAD
0
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1.0%
0.0%
58
30.4%
0.5%
0.0%
19
9.9%
0.0%
0.0%
13
6.8%
5.2%
0.5%
101
52.9%
6.8%
0.5%
191
100.0%
MICO
TOTAL
58
19
13
101
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
58
19
13
101
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
2.6%
0.0%
94
49.2%
4.2%
0.5%
97
50.8%
0.0%
0.0%
0.0%
6.8%
0.5%
191
100.0%
E RECLAMACIONES?
0
0
94
97
0
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
94
97
0
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
CANTIDAD
0.0%
11
5.8%
0.5%
180
94.2%
0.0%
0.0%
0.0%
6.3%
0.5%
191
100.0%
0.5%
5.8%
0
0
0
11
180
0
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
11
180
0
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
NCIA DE BANCO?
MICO
TOTAL
D
CANTIDAD
0.5%
67
35.1%
0.0%
123
64.4%
0.0%
0.0%
0.5%
6.8%
0.5%
191
100.0%
4.2%
2.6%
0
0
0
67
123
1
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
67
123
1
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
OS PAGOS?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.5%
19
9.9%
19
19
0.0%
4.7%
1.6%
0.0%
93
48.7%
93
93
2.6%
0.0%
70
36.6%
70
70
0.0%
0.0%
0.0%
6.8%
0.5%
191
100.0%
191
191
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
191
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1.0%
1.6%
SU BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
10
5.2%
10
10
0.5%
110
57.6%
110
110
1.6%
0.0%
34
17.8%
34
34
0.0%
0.0%
0.5%
0.0%
0.0%
0.5%
1.0%
0.0%
35
18.3%
35
35
6.8%
0.5%
191
100.0%
191
191
0.0%
4.2%
DISTRITO: HUACHO
PREGUNTA 1: ES USTED CLIENTE DE ALGN BANCO O CAJA MUNICIPAL?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
25
24.8%
25
24.8%
13
12.9%
27
26.7%
10
9.9%
1.0%
15
14.9%
29
28.7%
NO
26
25.7%
25
24.8%
21
20.8%
16
15.8%
14
13.9%
0.0%
5.0%
26
25.7%
14
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
51
50.5%
50
49.5%
34
33.7%
43
42.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
TOTAL
101
101
101
INTERPRETACIN:
50%
50%
DISTRITO: HUACHO
PREGUNTA 2: DE QU BANCO ES CLIENTE O LE GUSTARA SERLO?
SEXO
M
RESPUESTAS
BCP
BANCO DE LA
NACION
INTERBANK
SCOTIABANK
MI BANCO
BBVA CONTINENTAL
CAJA MUNICIPAL
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
13
12.9%
5.0%
5.0%
8.9%
4.0%
0.0%
6.9%
8.9%
17
16.8%
22
21.8%
7.9%
18
17.8%
13
12.9%
0.0%
5.9%
22
21.8%
3.0%
3.0%
3.0%
2.0%
1.0%
0.0%
1.0%
2.0%
4.0%
3.0%
2.0%
3.0%
2.0%
0.0%
3.0%
3.0%
1.0%
5.9%
4.0%
2.0%
1.0%
0.0%
1.0%
3.0%
0.0%
2.0%
1.0%
1.0%
0.0%
0.0%
0.0%
1.0%
11
10.9%
7.9%
7.9%
7.9%
3.0%
1.0%
2.0%
13
12.9%
2.0%
1.0%
2.0%
1.0%
0.0%
0.0%
0.0%
2.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
51
50.5%
50
49.5%
33
32.7%
44
43.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
101
101
101
INTERPRETACIN:
OTROS; 3%
BCP; 18%
CAJA MUNICIPAL; 19%
BBVA CONTINENTAL; 2%
MI BANCO; 7%
DE LA NACION; 39%
SCOTIABANK;BANCO
7%
INTERBANK; 6%
BBVA CONTINENTAL; 2%
MI BANCO; 7%
DE LA NACION; 39%
SCOTIABANK;BANCO
7%
INTERBANK; 6%
DISTRITO: HUACHO
PREGUNTA 3: EN QU BENEFICIO O SERVICIO SE BASA PARA SER CLIENTE O SE BASARA PARA ELEGIR DICHO BANCO?
SEXO
M
RESPUESTAS
PRESTIGIO
BUENA ATENCIN
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
6.9%
5.9%
1.0%
6.9%
5.0%
1.0%
3.0%
5.0%
5.9%
8.9%
4.0%
5.0%
5.9%
0.0%
4.0%
5.0%
ADECUADOS
INTERES
28
27.7%
19
18.8%
19
18.8%
20
19.8%
7.9%
0.0%
7.9%
29
28.7%
10
CAJERO AUTO.
CERCA
1.0%
1.0%
0.0%
0.0%
2.0%
0.0%
1.0%
0.0%
RAPIDEZ EN EL
SERVICIO
5.9%
13
12.9%
6.9%
10
9.9%
2.0%
0.0%
3.0%
13
12.9%
3.0%
2.0%
2.0%
2.0%
1.0%
0.0%
1.0%
3.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
51
50.5%
50
49.5%
33
32.7%
44
43.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
OTROS
NO SABE NO OPINA
SUBTOTAL
TOTAL
101
101
101
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 4: QU TIPO DE SERVICIOS HA TENIDO O LE GUSTARA TENER DE UN BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
PRESTAMO
VEHICULAR
12
6.3%
4.7%
2.1%
4.2%
4.7%
0.0%
3.1%
10
5.2%
PRESTAMO
PERSONAL
40
20.9%
42
22.0%
28
14.7%
33
17.3%
21
11.0%
0.5%
12
6.3%
48
25.1%
16
PRESTAMO
HIPOTECARIO
2.1%
1.0%
0.5%
2.6%
0.0%
0.5%
1.6%
1.0%
4.7%
1.0%
1.6%
3.1%
1.0%
0.5%
2.1%
3.1%
TARJETA DE CREDITO
SUELDO
BANCARIZADO
3.1%
4.2%
2.1%
4.2%
1.0%
0.0%
2.6%
2.6%
SEGURO
PERSONAL/FAM.
12
6.3%
4.7%
2.1%
11
5.8%
3.1%
0.0%
2.1%
4.2%
CUENTA DE
AHORROS
15
7.9%
4.2%
3.1%
13
6.8%
2.1%
0.0%
3.1%
11
5.8%
GIROS
/TRASFERENCIAS
3.7%
3.1%
4.2%
2.1%
0.5%
0.0%
2.1%
3.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
105
55.0%
86
45.0%
58
30.4%
88
46.1%
45
23.6%
1.6%
44
23.0%
96
50.3%
38
NO OPINA
SUBTOTAL
TOTAL
191
191
191
INTERPRETACIN:
GIROS /TRASFERENCIAS; 7% PRESTAMO VEHICULAR; 11%
CUENTA DE AHORROS; 12%
SEGURO PERSONAL/FAM.; 11%
SUELDO BANCARIZADO
;O
7%
PRESTAM
PERSONAL; 43%
PRESTAM O HIPOTECARIO; 3%
DISTRITO: HUALMAY
PREGUNTA 5: RECUERDA QU EMPRESAS BANCARIAS TIENE SU DISTRITO?
SEXO
M
RESPUESTAS
BCP
INTERBANK
SCOTIBANK
BANCO DE LA
NACION
BBVA CONTINENTAL
MI BANCO
CAJA MUNICIPAL
OTROS
NINGUNO
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
33
13.7%
18
7.5%
17
7.1%
23
9.5%
11
4.6%
0.4%
14
5.8%
27
11.2%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
47
19.5%
48
19.9%
32
13.3%
42
17.4%
21
8.7%
0.4%
19
7.9%
52
21.6%
17
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
36
14.9%
39
16.2%
23
9.5%
33
13.7%
19
7.9%
0.4%
14
5.8%
45
18.7%
13
3.7%
11
4.6%
3.7%
2.9%
1.7%
0.0%
2.1%
1.7%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
125
51.9%
116
48.1%
81
33.6%
105
43.6%
55
22.8%
1.2%
52
21.6%
128
53.1%
48
241
241
241
INTERPRETACIN:
OTROS
CAJA MUNICIPAL
BCP
INTERPRETACIN:
OTROS
BCP
CAJA MUNICIPAL
BANCO DE LA NACION
DISTRITO: HUALMAY
PREGUNTA 6: ACTUALMENTE EST PAGANDO UN PRSTAMO BANCARIO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
12
11.9%
11
10.9%
7.9%
11
10.9%
4.0%
0.0%
6.9%
15
14.9%
NO
39
38.6%
39
38.6%
25
24.8%
33
32.7%
20
19.8%
1.0%
13
12.9%
40
39.6%
18
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
51
50.5%
50
49.5%
33
32.7%
44
43.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
TOTAL
101
101
101
INTERPRETACIN:
SI; 23%
NO; 77%
NO; 77%
DISTRITO: HUALMAY
PREGUNTA 7: CUNTAS VECES HA TENIDO QUE RECURRIR A UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
UNA VEZ
DOS VECES
TRES O MS VECES
NINGUNA VEZ
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
7.9%
12
11.9%
6.9%
10
9.9%
3.0%
0.0%
3.0%
15
14.9%
10
9.9%
5.0%
3.0%
10
9.9%
2.0%
0.0%
4.0%
8.9%
6.9%
4.0%
5.0%
2.0%
4.0%
1.0%
6.9%
3.0%
26
25.7%
29
28.7%
18
17.8%
22
21.8%
15
14.9%
0.0%
5.9%
28
27.7%
15
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
51
50.5%
50
49.5%
33
32.7%
44
43.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
101
101
101
INTERPRETACIN:
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 8: CUL HA SIDO O SERA EL MOTIVO PRINCIPAL PARA SOLICITAR UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
INVERTIR EN
NEGOCIO
COMPRAR CASA
PAGAR DEUDAS
MEJORAR VIVIENDA
VIAJAR
ESTUDIOS
COMPRAR BIENES
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
25
24.8%
21
20.8%
16
15.8%
21
20.8%
8.9%
1.0%
14
13.9%
26
25.7%
1.0%
2.0%
0.0%
2.0%
1.0%
0.0%
0.0%
1.0%
2.0%
6.9%
1.0%
4.0%
4.0%
0.0%
0.0%
5.0%
12
11.9%
14
13.9%
8.9%
10
9.9%
6.9%
0.0%
2.0%
13
12.9%
1.0%
0.0%
1.0%
0.0%
0.0%
0.0%
0.0%
1.0%
4.0%
2.0%
4.0%
2.0%
0.0%
0.0%
0.0%
5.0%
5.9%
4.0%
2.0%
5.0%
3.0%
0.0%
4.0%
4.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
51
50.5%
50
49.5%
33
32.7%
44
43.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
101
101
101
INTERPRETACIN:
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 9: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO PERSONAL?
SEXO
M
RESPUESTAS
12 MESES
24 MESES
36 MESES
48 MESES
60 MESES
72 MESES O MS
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
32
31.7%
33
32.7%
25
24.8%
28
27.7%
12
11.9%
1.0%
10
9.9%
37
36.6%
13
17
16.8%
12
11.9%
5.9%
13
12.9%
10
9.9%
0.0%
7.9%
16
15.8%
1.0%
5.0%
2.0%
2.0%
2.0%
0.0%
2.0%
2.0%
1.0%
0.0%
0.0%
1.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
51
50.5%
50
49.5%
33
32.7%
44
43.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
101
101
101
INTERPRETACIN:
INTERPRETACIN:
36 MESES; 6%
48 MESES; 1%
12 MESES; 64%
DISTRITO: HUALMAY
PREGUNTA 10: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO HIPOTECARIO?
SEXO
M
RESPUESTAS
5 AOS
7 AOS
10 AOS
15 AOS
20 AOS
MS DE 20 AOS
NO SABE NO OPINA
SUBTOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
28
27.7%
33
32.7%
19
18.8%
28
27.7%
15
14.9%
0.0%
11
10.9%
34
33.7%
11
13
12.9%
6.9%
5.9%
8.9%
5.0%
1.0%
4.0%
12
11.9%
5.9%
8.9%
5.9%
5.9%
3.0%
0.0%
4.0%
5.9%
4.0%
1.0%
2.0%
1.0%
1.0%
0.0%
1.0%
3.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
51
50.5%
50
49.5%
33
32.7%
44
43.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
TOTAL
101
101
101
INTERPRETACIN:
15 AOS; 5%
10 AOS; 15%
7 AOS; 20%
DISTRITO: HUALMAY
PREGUNTA 11: CUL FUE EL MOTIVO POR EL CUAL VISIT POR LTIMA VEZ UN BANCO?
SEXO
M
RESPUESTAS
DEPSITO A SU CUENTA
CAMBIAR UN CHEQUE
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
5.0%
6.9%
2.0%
5.9%
4.0%
0.0%
4.0%
5.9%
0.0%
2.0%
1.0%
1.0%
0.0%
0.0%
1.0%
0.0%
REALIZAR UNA
TRASFERENCIA
8.9%
5.0%
5.9%
5.9%
2.0%
1.0%
2.0%
8.9%
SOLICITAR UN
PRESTAMO
10
9.9%
10
9.9%
7.9%
7.9%
4.0%
0.0%
4.0%
16
15.8%
2.0%
1.0%
1.0%
2.0%
0.0%
0.0%
1.0%
2.0%
SOLIC. EXTR. DE MI
CUENTA
1.0%
2.0%
0.0%
2.0%
1.0%
0.0%
0.0%
3.0%
PAGAR RECIBOS
LUZ/AGUA
12
11.9%
14
13.9%
7.9%
13
12.9%
5.0%
0.0%
4.0%
12
11.9%
SOLICITAR
INFORMACION
NO OPINA
SUBTOTAL
12
11.9%
8.9%
6.9%
5.9%
7.9%
0.0%
4.0%
6.9%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
51
50.5%
50
49.5%
33
32.7%
44
43.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
TOTAL
101
101
101
INTERPRETACIN:
CHEQUE; 2%
DISTRITO: HUALMAY
PREGUNTA 12: CUANDO FUE POR LTIMA VEZ AL BANCO, CUNTO TIEMPO TARD PARA REALIZAR LA TRANSACCIN?
SEXO
M
RESPUESTAS
10 MINUTOS
20 MINUTOS
30 MINUTOS
40 MINUTOS
50 MINUTOS
UNA HORA O MS
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
17
16.8%
17
16.8%
12
11.9%
13
12.9%
8.9%
0.0%
5.9%
16
15.8%
10
17
16.8%
19
18.8%
11
10.9%
16
15.8%
8.9%
1.0%
8.9%
19
18.8%
15
14.9%
10
9.9%
7.9%
13
12.9%
4.0%
0.0%
3.0%
17
16.8%
1.0%
4.0%
1.0%
2.0%
2.0%
0.0%
2.0%
2.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
1.0%
0.0%
1.0%
0.0%
0.0%
0.0%
0.0%
1.0%
NO SABE NO OPINA
SUBTOTAL
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
51
50.5%
50
49.5%
33
32.7%
44
43.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
TOTAL
101
101
101
INTERPRETACIN:
20 M INUTOS; 36%
40 MINUTOS; 5%
UNA HORA O MS; 1%
10 MINUTOS; 34%
DISTRITO: HUALMAY
PREGUNTA 13: CREE USTED QU LOS SERVICIOS DE AGUA, LUZ, TELFONO, ...DEBEN PAGARSE EN LOS BANCOS?
SEXO
M
RESPUESTAS
YA LO HAGO POR ESE
MEDIO
SI, NOS EVITARIA
DESPLAZAM.
NO, PREFIERO IR A
CADA EMPRESA
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
21
20.8%
15
14.9%
7.9%
17
16.8%
11
10.9%
1.0%
1.0%
26
25.7%
7.9%
13
12.9%
6.9%
10
9.9%
4.0%
0.0%
14
13.9%
4.0%
8.9%
13
12.9%
11
10.9%
8.9%
2.0%
0.0%
3.0%
14
13.9%
NO OPINA NO
RESPONE
SUBTOTAL
13
12.9%
8.9%
6.9%
7.9%
6.9%
0.0%
2.0%
11
10.9%
51
50.5%
50
49.5%
33
32.7%
44
43.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
TOTAL
101
101
101
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 14: SI CUENTA CON ALGUNA TARJETA DE DBITO, CON QU FRECUENCIA UTILIZA USTED UN CAJERO AUTOMTICO?
SEXO
M
RESPUESTAS
DIARIO
SEMANAL
QUINCENAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
3.0%
2.0%
1.0%
4.0%
0.0%
0.0%
2.0%
1.0%
4.0%
3.0%
2.0%
2.0%
3.0%
0.0%
5.0%
2.0%
MENSUAL
CUALQUIER DIA
NO TENGO TARJETA
NO OPINA
SUBTOTAL
5.0%
3.0%
4.0%
4.0%
0.0%
0.0%
2.0%
5.9%
10
9.9%
4.0%
5.0%
5.0%
4.0%
1.0%
4.0%
7.9%
29
28.7%
38
37.6%
21
20.8%
29
28.7%
17
16.8%
0.0%
6.9%
38
37.6%
16
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
51
50.5%
50
49.5%
33
32.7%
44
43.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
TOTAL
101
101
101
INTERPRETACIN:
MENSUAL; 8%
CUALQUIER DIA; 14%
DISTRITO: HUALMAY
PREGUNTA 15: TIENE O HA TENIDO ALGUNA VEZ TARJETA DE CRDITO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
23
22.8%
14
13.9%
11
10.9%
18
17.8%
7.9%
1.0%
13
12.9%
19
18.8%
NO
28
27.7%
36
35.6%
23
22.8%
25
24.8%
16
15.8%
0.0%
6.9%
36
35.6%
15
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
51
50.5%
50
49.5%
34
33.7%
43
42.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
TOTAL
101
101
101
INTERPRETACIN:
SI; 37%
NO; 63%
DISTRITO: HUALMAY
SEXO
EDAD
RESPUESTAS
N
F
%
20-35
%
NIVEL SOCIOECONMICO
36-50
%
51-65
%
A
%
B
%
C
%
D
%
POSITIVA
15
14.9%
8.9%
6.9%
10
9.9%
6.9%
1.0%
10
9.9%
11
10.9%
NEGATIVA
5.9%
4.0%
1.0%
7.9%
1.0%
0.0%
2.0%
5.9%
INDIFERENTE
30
29.7%
37
36.6%
26
25.7%
25
24.8%
16
15.8%
0.0%
7.9%
38
37.6%
15
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
51
50.5%
50
49.5%
34
33.7%
43
42.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
TOTAL
101
101
101
INTERPRETACIN:
NEGATIVA; 10%
INDIFERENTE; 66%
DISTRITO: HUALMAY
PREGUNTA 17: SABE QUE LA MAYORA DE BANCOS...TIENEN UN DEFENSOR DEL CLIENTE AL QUE PUEDE DIRIGIRSE CUANDO TENGA UN PROBLEMA C
SEXO
EDAD
NIVEL SOCIOECONMICO
RESPUESTAS
20-35
36-50
51-65
SI
26
25.7%
18
17.8%
16
15.8%
19
18.8%
8.9%
1.0%
13
12.9%
22
21.8%
NO
25
24.8%
32
31.7%
18
17.8%
24
23.8%
15
14.9%
0.0%
6.9%
33
32.7%
12
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
51
50.5%
50
49.5%
34
33.7%
43
42.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
TOTAL
101
101
101
INTERPRETACIN:
SI; 44%
NO; 56%
DISTRITO: HUALMAY
PREGUNTA 18: HA TENIDO ALGUNA VEZ PROBLEMAS EN EL BANCO AL PUNTO DE QUEJARSE EN EL LIBRO DE RECLAMACIONES?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
3.0%
3.0%
1.0%
4.0%
1.0%
0.0%
2.0%
4.0%
NO
48
47.5%
47
46.5%
33
32.7%
39
38.6%
23
22.8%
1.0%
18
17.8%
51
50.5%
19
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
51
50.5%
50
49.5%
34
33.7%
43
42.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
TOTAL
101
101
101
INTERPRETACIN:
SI; 6%
NO; 94%
DISTRITO: HUALMAY
PREGUNTA 19: CREE USTED QUE EN SU DISTRITO O BARRIO, HACE FALTA INSTALAR UNA SUCURSAL/AGENCIA DE BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
19
18.8%
11
10.9%
12
11.9%
8.9%
8.9%
0.0%
7.9%
20
19.8%
NO
32
31.7%
39
38.6%
22
21.8%
34
33.7%
15
14.9%
1.0%
12
11.9%
35
34.7%
17
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
51
50.5%
50
49.5%
34
33.7%
43
42.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
TOTAL
101
101
101
INTERPRETACIN:
SI; 30%
NO; 70%
DISTRITO: HUALMAY
PREGUNTA 20: SE HA ENDEUDADO ALGUNA VEZ CON UN BANCO Y NO HA PODIDO CUMPLIR CON LOS PAGOS?
SEXO
M
RESPUESTAS
SI, UNA VEZ
SI, ALGUNAS VECES
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
3.0%
0.0%
0.0%
2.0%
1.0%
0.0%
3.0%
0.0%
0.0%
1.0%
1.0%
0.0%
0.0%
0.0%
0.0%
1.0%
NO, SIEMPRE HE
CUMPLIDO
20
19.8%
19
18.8%
12
11.9%
19
18.8%
7.9%
1.0%
10
9.9%
25
24.8%
NUNCA ME HE
ENDEUDADO
28
27.7%
30
29.7%
21
20.8%
22
21.8%
15
14.9%
0.0%
6.9%
29
28.7%
16
NO SABE NO
RESPONDE
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
51
50.5%
50
49.5%
34
33.7%
43
42.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
TOTAL
101
101
101
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 21: EN LNEAS GENERALES QU LE PARECE LA CALIDAD DEL SERVICIO QUE LE BRINDA SU BANCO?
SEXO
M
RESPUESTAS
MUY BUENO
BUENO
REGULAR
MALO
PESIMO
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.0%
2.0%
1.0%
1.0%
0.0%
0.0%
0.0%
1.0%
34
33.7%
22
21.8%
18
17.8%
27
26.7%
11
10.9%
1.0%
16
15.8%
32
31.7%
5.0%
13
12.9%
5.9%
5.9%
5.9%
0.0%
2.0%
11
10.9%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
12
11.9%
13
12.9%
8.9%
8.9%
6.9%
0.0%
2.0%
11
10.9%
10
51
50.5%
50
49.5%
34
33.7%
43
42.6%
24
23.8%
1.0%
20
19.8%
55
54.5%
19
101
101
101
INTERPRETACIN:
REGULAR; 18%
NO OPINA; 25%
REGULAR; 18%
MICO
TOTAL
D
CANTIDAD
0.0%
50
49.5%
50
50
5.9%
51
50.5%
51
51
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
101
101
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
5.0%
13.9%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
18
17.8%
18
18
5.0%
39
38.6%
39
39
2.0%
1.0%
5.9%
1.0%
0.0%
6.9%
3.0%
0.0%
6.9%
1.0%
0.0%
2.0%
3.0%
0.0%
19
18.8%
19
19
1.0%
0.0%
3.0%
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
101
101
101
0
0
0
0
0
0
0
0
0
0
101
0
0
0
0
0
0
0
0
0
0
2.0%
5.9%
DICHO BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
3.0%
13
12.9%
13
13
2.0%
15
14.9%
15
15
9.9%
0.0%
47
46.5%
47
47
1.0%
0.0%
2.0%
3.0%
0.0%
19
18.8%
19
19
0.0%
1.0%
5.0%
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
101
101
101
0
0
0
0
0
0
0
0
0
0
0
101
0
0
0
0
0
0
0
0
0
0
0
1.0%
4.0%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
1.0%
21
11.0%
21
21
2.6%
82
42.9%
82
82
0.0%
0.0%
3.1%
0.0%
0.0%
11
5.8%
11
11
2.1%
0.0%
14
7.3%
14
14
3.1%
1.6%
21
11.0%
21
21
3.1%
0.0%
23
12.0%
23
23
1.6%
0.0%
13
6.8%
13
13
0.0%
0.0%
0.0%
19.9%
10
5.2%
191
100.0%
191
191
191
0
0
0
0
0
0
191
0
0
0
0
0
0
1.6%
8.4%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
51
21.2%
51
51
0.0%
0.0%
0.0%
0.0%
0.0%
7.1%
2.5%
95
39.4%
95
95
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
5.4%
0.8%
75
31.1%
75
75
3.7%
0.8%
20
8.3%
20
20
0.0%
0.0%
0.0%
19.9%
10
4.1%
241
100.0%
241
241
241
0
0
0
0
241
0
0
0
0
3.7%
0.0%
MICO
TOTAL
D
CANTIDAD
0.0%
23
22.8%
5.9%
78
77.2%
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
1.0%
17.8%
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
23
78
0
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
23
78
0
101
101
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
20
19.8%
20
20
0.0%
15
14.9%
15
15
0.0%
0.0%
11
10.9%
11
11
14.9%
5.9%
55
54.5%
55
55
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
101
101
101
0
0
0
0
0
0
101
0
0
0
0
0
0
2.0%
2.0%
NCARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
46
45.5%
46
46
1.0%
3.0%
1.0%
3.0%
8.9%
8.9%
2.0%
26
25.7%
26
26
0.0%
0.0%
1.0%
1.0%
0.0%
5.9%
2.0%
0.0%
10
9.9%
10
10
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
101
101
101
0
101
0
5.0%
1.0%
NAL?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
4.0%
65
64.4%
65
65
2.0%
29
28.7%
29
29
2.0%
0.0%
5.9%
1.0%
0.0%
1.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
101
101
101
0
101
0
12.9%
3.0%
CARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
5.0%
61
60.4%
62
61
0.0%
20
19.8%
20
20
4.0%
1.0%
15
14.9%
15
15
1.0%
0.0%
5.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
101
101
10.9%
3.0%
MICO
TOTAL
D
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
12
11.9%
12
12
0.0%
2.0%
2.0%
0.0%
14
13.9%
14
14
0.0%
0.0%
20
19.8%
20
20
0.0%
0.0%
3.0%
0.0%
0.0%
3.0%
8.9%
1.0%
26
25.7%
26
26
2.0%
1.0%
5.0%
5.0%
21
20.8%
21
21
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
101
101
101
0
0
0
0
0
0
0
0
0
0
0
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
TRANSACCIN?
MICO
TOTAL
D
CANTIDAD
2.0%
34
33.7%
34
34
2.0%
36
35.6%
36
36
4.0%
1.0%
25
24.8%
25
25
0.0%
1.0%
5.0%
0.0%
0.0%
0.0%
0.0%
0.0%
1.0%
9.9%
5.0%
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
OS BANCOS?
MICO
TOTAL
D
101
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
1.0%
36
35.6%
36
36
1.0%
21
20.8%
21
21
0.0%
22
21.8%
22
22
6.9%
2.0%
5.0%
5.0%
4.0%
22
21.8%
22
22
18.8%
5.9%
101
100.0%
101
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
JERO AUTOMTICO?
MICO
TOTAL
D
CANTIDAD
0.0%
0.0%
0.0%
5.0%
0.0%
6.9%
0.0%
2.0%
0.0%
0.0%
0.0%
7.9%
1.0%
0.0%
14
13.9%
14
14
15.8%
5.9%
67
66.3%
67
67
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
101
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
37
64
0
0
0
37
64
MICO
TOTAL
D
CANTIDAD
0.0%
37
36.6%
5.9%
64
63.4%
4.0%
14.9%
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
MICO
TOTAL
D
E
%
CANTIDAD
0
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2.0%
0.0%
24
23.8%
2.0%
0.0%
10
9.9%
14.9%
5.9%
67
66.3%
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
MICO
TOTAL
24
10
67
0
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
24
10
67
0
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
6.9%
1.0%
44
43.6%
11.9%
5.0%
57
56.4%
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
E RECLAMACIONES?
0
0
44
57
0
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
44
57
0
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
CANTIDAD
0.0%
5.9%
5.9%
95
94.1%
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
0.0%
18.8%
0
0
0
6
95
0
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
6
95
0
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
NCIA DE BANCO?
MICO
TOTAL
D
CANTIDAD
0.0%
30
29.7%
5.9%
71
70.3%
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
2.0%
16.8%
0
0
0
30
71
0
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
30
71
0
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
OS PAGOS?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
3.0%
0.0%
1.0%
3.0%
0.0%
39
38.6%
39
39
15.8%
5.9%
58
57.4%
58
58
0.0%
0.0%
0.0%
18.8%
5.9%
101
100.0%
101
101
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
101
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0.0%
0.0%
SU BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
2.0%
3.0%
56
55.4%
56
56
4.0%
1.0%
18
17.8%
18
18
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
9.9%
2.0%
25
24.8%
25
25
18.8%
5.9%
101
100.0%
101
101
1.0%
4.0%
DISTRITO: HUACHO
PREGUNTA 1: ES USTED CLIENTE DE ALGN BANCO O CAJA MUNICIPAL?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
37
40.7%
33
36.3%
16
17.6%
38
41.8%
16
17.6%
1.1%
11
12.1%
43
47.3%
15
NO
8.8%
13
14.3%
8.8%
7.7%
6.6%
0.0%
1.1%
15
16.5%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
TOTAL
91
91
91
INTERPRETACIN:
23%
77%
DISTRITO: HUACHO
PREGUNTA 2: DE QU BANCO ES CLIENTE O LE GUSTARA SERLO?
SEXO
M
RESPUESTAS
BCP
BANCO DE LA
NACION
INTERBANK
SCOTIABANK
MI BANCO
BBVA CONTINENTAL
CAJA MUNICIPAL
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
12
13.2%
14
15.4%
7.7%
14
15.4%
5.5%
0.0%
5.5%
16
17.6%
6.6%
8.8%
3.3%
6.6%
5.5%
0.0%
1.1%
7.7%
9.9%
2.2%
1.1%
8.8%
2.2%
0.0%
1.1%
7.7%
4.4%
2.2%
3.3%
1.1%
2.2%
0.0%
0.0%
6.6%
1.1%
5.5%
2.2%
2.2%
2.2%
0.0%
1.1%
4.4%
4.4%
5.5%
4.4%
5.5%
0.0%
1.1%
2.2%
4.4%
3.3%
8.8%
3.3%
6.6%
2.2%
0.0%
1.1%
9.9%
6.6%
2.2%
1.1%
3.3%
4.4%
0.0%
1.1%
5.5%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
91
91
91
INTERPRETACIN:
OTROS; 9%
CAJA MUNICIPAL; 12%BCP; 29%
BBVA CONTINENTAL; 10%
MI BANCO; 7%
BANCO DE LA NACION; 15%
SCOTIABANK; 7%
INTERBANK; 12%
DISTRITO: HUACHO
PREGUNTA 3: EN QU BENEFICIO O SERVICIO SE BASA PARA SER CLIENTE O SE BASARA PARA ELEGIR DICHO BANCO?
SEXO
M
RESPUESTAS
PRESTIGIO
BUENA ATENCIN
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
10
11.0%
6.6%
4.4%
8.8%
4.4%
0.0%
3.3%
9.9%
17
18.7%
14
15.4%
9.9%
14
15.4%
8.8%
1.1%
4.4%
18
19.8%
ADECUADOS
INTERES
9.9%
11
12.1%
4.4%
10
11.0%
6.6%
0.0%
2.2%
16
17.6%
CAJERO AUTO.
CERCA
3.3%
6.6%
4.4%
3.3%
2.2%
0.0%
1.1%
5.5%
RAPIDEZ EN EL
SERVICIO
3.3%
7.7%
1.1%
8.8%
1.1%
0.0%
2.2%
5.5%
3.3%
2.2%
2.2%
2.2%
1.1%
0.0%
0.0%
5.5%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
OTROS
NO SABE NO OPINA
SUBTOTAL
TOTAL
91
91
91
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 4: QU TIPO DE SERVICIOS HA TENIDO O LE GUSTARA TENER DE UN BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
PRESTAMO
VEHICULAR
1.6%
2.2%
1.6%
2.2%
0.0%
0.0%
0.5%
2.7%
PRESTAMO
PERSONAL
31
16.8%
36
19.6%
19
10.3%
34
18.5%
14
7.6%
0.5%
3.8%
43
23.4%
16
PRESTAMO
HIPOTECARIO
4.3%
2.7%
1.6%
2.7%
2.7%
0.0%
0.5%
4.9%
10
5.4%
21
11.4%
10
5.4%
15
8.2%
3.3%
0.0%
1.6%
23
12.5%
TARJETA DE CREDITO
SUELDO
BANCARIZADO
4.9%
4.3%
4.3%
3.8%
1.1%
0.0%
0.5%
13
7.1%
SEGURO
PERSONAL/FAM.
10
5.4%
3.3%
1.6%
4.3%
2.7%
0.0%
1.6%
10
5.4%
CUENTA DE
AHORROS
12
6.5%
14
7.6%
2.7%
14
7.6%
3.8%
0.0%
2.2%
17
9.2%
GIROS
/TRASFERENCIAS
2.7%
1.1%
1.6%
1.1%
1.1%
0.0%
0.5%
2.7%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
88
47.8%
96
52.2%
54
29.3%
89
48.4%
41
22.3%
0.5%
21
11.4%
125
67.9%
37
NO OPINA
SUBTOTAL
TOTAL
184
184
184
INTERPRETACIN:
GIROS /TRASFERENCIAS; 4% PRESTAMO VEHICULAR; 4%
CUENTA DE AHORROS; 14%
PRESTAM
SEGURO PERSONAL/FAM.;
9%O PERSONAL; 36%
SUELDO BANCARIZADO
; 9%
SUELDO BANCARIZADO
TARJETA DE CREDITO; 17%
; 9%
PRESTAM O HIPOTECARIO; 7%
DISTRITO: HUALMAY
PREGUNTA 5: RECUERDA QU EMPRESAS BANCARIAS TIENE SU DISTRITO?
SEXO
M
RESPUESTAS
BCP
INTERBANK
SCOTIBANK
BANCO DE LA
NACION
BBVA CONTINENTAL
MI BANCO
CAJA MUNICIPAL
OTROS
NINGUNO
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
91
91
91
INTERPRETACIN:
INTERPRETACIN:
NINGUNO; 100%
DISTRITO: HUALMAY
PREGUNTA 6: ACTUALMENTE EST PAGANDO UN PRSTAMO BANCARIO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
25
27.5%
17
18.7%
11
12.1%
20
22.0%
11
12.1%
0.0%
7.7%
25
27.5%
10
NO
20
22.0%
29
31.9%
13
14.3%
25
27.5%
11
12.1%
1.1%
5.5%
33
36.3%
10
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
TOTAL
91
91
91
INTERPRETACIN:
SI; 46%
NO; 54%
SI; 46%
NO; 54%
DISTRITO: HUALMAY
PREGUNTA 7: CUNTAS VECES HA TENIDO QUE RECURRIR A UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
UNA VEZ
DOS VECES
TRES O MS VECES
NINGUNA VEZ
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
11
12.1%
6.6%
4.4%
8.8%
5.5%
0.0%
2.2%
12
13.2%
6.6%
8.8%
4.4%
8.8%
2.2%
0.0%
2.2%
7.7%
9.9%
10
11.0%
2.2%
10
11.0%
7.7%
0.0%
4.4%
12
13.2%
19
20.9%
22
24.2%
14
15.4%
19
20.9%
8.8%
1.1%
4.4%
27
29.7%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
91
91
91
INTERPRETACIN:
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 8: CUL HA SIDO O SERA EL MOTIVO PRINCIPAL PARA SOLICITAR UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
INVERTIR EN
NEGOCIO
COMPRAR CASA
PAGAR DEUDAS
MEJORAR VIVIENDA
VIAJAR
ESTUDIOS
COMPRAR BIENES
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
22
24.2%
19
20.9%
5.5%
23
25.3%
13
14.3%
0.0%
9.9%
23
25.3%
3.3%
2.2%
0.0%
3.3%
2.2%
0.0%
1.1%
3.3%
5.5%
8.8%
8.8%
2.2%
3.3%
0.0%
0.0%
10
11.0%
1.1%
4.4%
1.1%
4.4%
0.0%
0.0%
0.0%
4.4%
2.2%
1.1%
1.1%
2.2%
0.0%
0.0%
0.0%
2.2%
4.4%
7.7%
6.6%
4.4%
1.1%
0.0%
1.1%
6.6%
3.3%
4.4%
0.0%
6.6%
1.1%
0.0%
1.1%
5.5%
5.5%
1.1%
3.3%
1.1%
2.2%
1.1%
0.0%
5.5%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
91
91
91
INTERPRETACIN:
INTERPRETACIN:
OTROS; 7%
COMPRAR BIENES; 8%
ESTUDIOS; 12%
VIAJAR; 3%
MEJORAR VIVIENDA; 5%
DISTRITO: HUALMAY
PREGUNTA 9: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO PERSONAL?
SEXO
M
RESPUESTAS
12 MESES
24 MESES
36 MESES
48 MESES
60 MESES
72 MESES O MS
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
36
39.6%
36
39.6%
19
20.9%
34
37.4%
19
20.9%
1.1%
8.8%
46
50.5%
17
6.6%
9.9%
5.5%
8.8%
2.2%
0.0%
3.3%
9.9%
3.3%
1.1%
0.0%
3.3%
1.1%
0.0%
1.1%
3.3%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
91
91
91
INTERPRETACIN:
INTERPRETACIN:
36 MESES; 4%
12 MESES; 79%
DISTRITO: HUALMAY
PREGUNTA 10: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO HIPOTECARIO?
SEXO
M
RESPUESTAS
5 AOS
7 AOS
10 AOS
15 AOS
20 AOS
MS DE 20 AOS
NO SABE NO OPINA
SUBTOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
30
33.0%
34
37.4%
18
19.8%
31
34.1%
15
16.5%
1.1%
7.7%
43
47.3%
13
9.9%
9.9%
5.5%
11
12.1%
2.2%
0.0%
4.4%
11
12.1%
5.5%
3.3%
1.1%
2.2%
5.5%
0.0%
1.1%
3.3%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
1.1%
0.0%
0.0%
1.1%
0.0%
0.0%
0.0%
1.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
TOTAL
91
91
91
INTERPRETACIN:
20 AOS; 1%
5 AOS; 70%
10 AOS; 9%
7 AOS; 20%
DISTRITO: HUALMAY
PREGUNTA 11: CUL FUE EL MOTIVO POR EL CUAL VISIT POR LTIMA VEZ UN BANCO?
SEXO
M
RESPUESTAS
DEPSITO A SU CUENTA
CAMBIAR UN CHEQUE
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
12
13.2%
5.5%
4.4%
9.9%
4.4%
1.1%
3.3%
11
12.1%
0.0%
3.3%
2.2%
0.0%
1.1%
0.0%
0.0%
2.2%
REALIZAR UNA
TRASFERENCIA
9.9%
13
14.3%
5.5%
11
12.1%
6.6%
0.0%
3.3%
13
14.3%
SOLICITAR UN
PRESTAMO
9.9%
7.7%
1.1%
10
11.0%
5.5%
0.0%
1.1%
10
11.0%
3.3%
3.3%
3.3%
1.1%
2.2%
0.0%
3.3%
3.3%
SOLIC. EXTR. DE MI
CUENTA
3.3%
1.1%
0.0%
2.2%
2.2%
0.0%
0.0%
1.1%
PAGAR RECIBOS
LUZ/AGUA
6.6%
8.8%
5.5%
7.7%
2.2%
0.0%
1.1%
12
13.2%
SOLICITAR
INFORMACION
NO OPINA
SUBTOTAL
3.3%
6.6%
4.4%
5.5%
0.0%
0.0%
1.1%
6.6%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
TOTAL
91
91
91
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 12: CUANDO FUE POR LTIMA VEZ AL BANCO, CUNTO TIEMPO TARD PARA REALIZAR LA TRANSACCIN?
SEXO
M
RESPUESTAS
10 MINUTOS
20 MINUTOS
30 MINUTOS
40 MINUTOS
50 MINUTOS
UNA HORA O MS
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
14
15.4%
21
23.1%
13
14.3%
13
14.3%
9.9%
1.1%
4.4%
24
26.4%
16
17.6%
13
14.3%
5.5%
18
19.8%
6.6%
0.0%
6.6%
17
18.7%
10
11.0%
6.6%
3.3%
8.8%
5.5%
0.0%
0.0%
11
12.1%
1.1%
2.2%
1.1%
2.2%
0.0%
0.0%
1.1%
2.2%
2.2%
2.2%
1.1%
1.1%
2.2%
0.0%
1.1%
1.1%
2.2%
2.2%
1.1%
3.3%
0.0%
0.0%
0.0%
3.3%
NO SABE NO OPINA
SUBTOTAL
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
TOTAL
91
91
91
INTERPRETACIN:
40 MINUTOS; 3%
50 MINUTOS; 4%
UNA HORA O MS; 4%
10 MINUTOS; 38%
DISTRITO: HUALMAY
PREGUNTA 13: CREE USTED QU LOS SERVICIOS DE AGUA, LUZ, TELFONO, ...DEBEN PAGARSE EN LOS BANCOS?
SEXO
M
RESPUESTAS
YA LO HAGO POR ESE
MEDIO
SI, NOS EVITARIA
DESPLAZAM.
NO, PREFIERO IR A
CADA EMPRESA
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
14
15.4%
17
18.7%
6.6%
14
15.4%
11
12.1%
0.0%
2.2%
25
27.5%
13
14.3%
14
15.4%
8.8%
12
13.2%
7.7%
0.0%
2.2%
16
17.6%
15
16.5%
12
13.2%
8.8%
16
17.6%
3.3%
1.1%
7.7%
13
14.3%
NO OPINA NO
RESPONE
SUBTOTAL
3.3%
3.3%
2.2%
3.3%
1.1%
0.0%
1.1%
4.4%
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
TOTAL
91
91
91
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 14: SI CUENTA CON ALGUNA TARJETA DE DBITO, CON QU FRECUENCIA UTILIZA USTED UN CAJERO AUTOMTICO?
SEXO
M
RESPUESTAS
DIARIO
SEMANAL
QUINCENAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
1.1%
0.0%
1.1%
0.0%
0.0%
0.0%
1.1%
0.0%
7.7%
3.3%
4.4%
6.6%
0.0%
0.0%
1.1%
9.9%
7.7%
8.8%
4.4%
11
12.1%
0.0%
0.0%
2.2%
9.9%
MENSUAL
CUALQUIER DIA
NO TENGO TARJETA
NO OPINA
SUBTOTAL
7.7%
7.7%
2.2%
9.9%
3.3%
0.0%
2.2%
7.7%
6.6%
4.4%
4.4%
5.5%
1.1%
1.1%
3.3%
3.3%
17
18.7%
24
26.4%
9.9%
14
15.4%
18
19.8%
0.0%
3.3%
30
33.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
TOTAL
91
91
91
INTERPRETACIN:
DIARIO; 1%
SEMANAL; 11%
QUINCENAL; 16%
CUALQUIER DIA; 11%
MENSUAL; 15%
DISTRITO: HUALMAY
PREGUNTA 15: TIENE O HA TENIDO ALGUNA VEZ TARJETA DE CRDITO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
28
30.8%
18
19.8%
10
11.0%
28
30.8%
8.8%
1.1%
7.7%
29
31.9%
NO
17
18.7%
28
30.8%
14
15.4%
17
18.7%
14
15.4%
0.0%
5.5%
29
31.9%
11
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
TOTAL
91
91
91
INTERPRETACIN:
NO; 49%
SI; 51%
DISTRITO: HUALMAY
SEXO
EDAD
RESPUESTAS
N
F
%
20-35
%
NIVEL SOCIOECONMICO
36-50
%
51-65
%
A
%
B
%
C
%
D
%
POSITIVA
19
20.9%
11
12.1%
8.8%
16
17.6%
6.6%
1.1%
5.5%
19
20.9%
NEGATIVA
8.8%
7.7%
1.1%
12
13.2%
2.2%
0.0%
3.3%
8.8%
INDIFERENTE
18
19.8%
28
30.8%
15
16.5%
17
18.7%
14
15.4%
0.0%
4.4%
31
34.1%
11
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
TOTAL
91
97
91
INTERPRETACIN:
POSITIVA; 33%
INDIFERENTE; 51%
NEGATIVA; 16%
DISTRITO: HUALMAY
PREGUNTA 17: SABE QUE LA MAYORA DE BANCOS...TIENEN UN DEFENSOR DEL CLIENTE AL QUE PUEDE DIRIGIRSE CUANDO TENGA UN PROBLEMA C
SEXO
EDAD
NIVEL SOCIOECONMICO
RESPUESTAS
20-35
36-50
51-65
SI
23
25.3%
25
27.5%
18
19.8%
23
25.3%
7.7%
1.1%
6.6%
32
35.2%
NO
22
24.2%
21
23.1%
6.6%
22
24.2%
15
16.5%
0.0%
6.6%
26
28.6%
11
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
TOTAL
91
91
91
INTERPRETACIN:
NO; 47%
SI; 53%
DISTRITO: HUALMAY
PREGUNTA 18: HA TENIDO ALGUNA VEZ PROBLEMAS EN EL BANCO AL PUNTO DE QUEJARSE EN EL LIBRO DE RECLAMACIONES?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
6.6%
8.8%
3.3%
8.8%
3.3%
0.0%
0.0%
11
12.1%
NO
39
42.9%
38
41.8%
21
23.1%
37
40.7%
19
20.9%
1.1%
12
13.2%
47
51.6%
17
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
TOTAL
91
91
91
INTERPRETACIN:
SI; 15%
NO; 85%
DISTRITO: HUALMAY
PREGUNTA 19: CREE USTED QUE EN SU DISTRITO O BARRIO, HACE FALTA INSTALAR UNA SUCURSAL/AGENCIA DE BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
41
45.1%
38
41.8%
21
23.1%
38
41.8%
20
22.0%
1.1%
10
11.0%
51
56.0%
17
NO
4.4%
8.8%
3.3%
7.7%
2.2%
0.0%
2.2%
7.7%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
TOTAL
91
91
91
INTERPRETACIN:
SI; 87%
DISTRITO: HUALMAY
PREGUNTA 20: SE HA ENDEUDADO ALGUNA VEZ CON UN BANCO Y NO HA PODIDO CUMPLIR CON LOS PAGOS?
SEXO
M
RESPUESTAS
SI, UNA VEZ
SI, ALGUNAS VECES
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
5.5%
7.7%
3.3%
7.7%
2.2%
0.0%
1.1%
6.6%
6.6%
5.5%
1.1%
6.6%
4.4%
0.0%
1.1%
8.8%
NO, SIEMPRE HE
CUMPLIDO
9.9%
6.6%
3.3%
9.9%
3.3%
0.0%
4.4%
10
11.0%
NUNCA ME HE
ENDEUDADO
25
27.5%
28
30.8%
17
18.7%
23
25.3%
13
14.3%
1.1%
6.6%
34
37.4%
12
NO SABE NO
RESPONDE
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
TOTAL
91
91
91
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 21: EN LNEAS GENERALES QU LE PARECE LA CALIDAD DEL SERVICIO QUE LE BRINDA SU BANCO?
SEXO
M
RESPUESTAS
MUY BUENO
BUENO
REGULAR
MALO
PESIMO
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
4.4%
5.5%
4.4%
3.3%
2.2%
1.1%
2.2%
6.6%
29
31.9%
23
25.3%
12
13.2%
28
30.8%
12
13.2%
0.0%
9.9%
30
33.0%
13
7.7%
7.7%
2.2%
9.9%
3.3%
0.0%
1.1%
11
12.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
5.5%
11
12.1%
6.6%
5.5%
5.5%
0.0%
0.0%
11
12.1%
45
49.5%
46
50.5%
24
26.4%
45
49.5%
22
24.2%
1.1%
12
13.2%
58
63.7%
20
91
91
91
INTERPRETACIN:
NO OPINA; 18%
BUENO; 57%
REGULAR; 15%
NO OPINA; 18%
BUENO; 57%
REGULAR; 15%
MICO
TOTAL
D
CANTIDAD
0.0%
70
76.9%
70
70
0.0%
21
23.1%
21
21
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
91
91
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
16.5%
5.5%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
26
28.6%
26
26
0.0%
14
15.4%
14
14
3.3%
0.0%
11
12.1%
11
11
0.0%
0.0%
6.6%
1.1%
0.0%
6.6%
2.2%
0.0%
9.9%
1.1%
0.0%
11
12.1%
11
11
2.2%
0.0%
8.8%
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
91
91
91
0
0
0
0
0
0
0
0
0
0
91
0
0
0
0
0
0
0
0
0
0
5.5%
6.6%
DICHO BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
16
17.6%
16
16
0.0%
31
34.1%
31
31
2.2%
0.0%
20
22.0%
20
20
3.3%
0.0%
9.9%
3.3%
0.0%
10
11.0%
10
10
0.0%
0.0%
5.5%
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
91
91
91
0
0
0
0
0
0
0
0
0
0
0
91
0
0
0
0
0
0
0
0
0
0
0
4.4%
8.8%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
3.8%
0.0%
67
36.4%
67
67
1.6%
0.0%
13
7.1%
13
13
2.7%
0.0%
31
16.8%
31
31
1.6%
0.0%
17
9.2%
17
17
1.6%
0.0%
16
8.7%
16
16
2.7%
0.0%
26
14.1%
26
26
0.5%
0.0%
3.8%
0.0%
0.0%
0.0%
20.1%
0.0%
184
100.0%
184
184
184
0
0
0
0
0
0
184
0
0
0
0
0
0
0.5%
8.7%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
91
91
22.0%
0.0%
91
100.0%
91
91
91
0
0
0
0
91
0
0
0
0
0.0%
0.0%
MICO
TOTAL
D
CANTIDAD
0.0%
42
46.2%
0.0%
49
53.8%
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
11.0%
11.0%
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
42
49
0
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
42
49
0
91
91
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
17
18.7%
17
17
0.0%
14
15.4%
14
14
3.3%
0.0%
19
20.9%
19
19
9.9%
0.0%
41
45.1%
41
41
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
91
91
91
0
0
0
0
0
0
91
0
0
0
0
0
0
3.3%
5.5%
NCARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
41
45.1%
41
41
0.0%
5.5%
3.3%
0.0%
13
14.3%
13
13
1.1%
0.0%
5.5%
1.1%
0.0%
3.3%
4.4%
0.0%
11
12.1%
11
11
1.1%
0.0%
7.7%
0.0%
0.0%
6.6%
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
91
91
91
0
91
0
9.9%
1.1%
NAL?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
72
79.1%
72
72
0.0%
15
16.5%
15
15
0.0%
0.0%
4.4%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
91
91
91
0
91
0
18.7%
3.3%
CARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
64
70.3%
64
64
0.0%
18
19.8%
18
18
4.4%
0.0%
8.8%
0.0%
0.0%
0.0%
0.0%
0.0%
1.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
91
91
14.3%
3.3%
MICO
TOTAL
D
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
17
18.7%
17
17
0.0%
3.3%
6.6%
0.0%
22
24.2%
22
22
5.5%
0.0%
16
17.6%
16
16
0.0%
0.0%
6.6%
3.3%
0.0%
4.4%
1.1%
0.0%
14
15.4%
14
14
2.2%
1.1%
2.2%
0.0%
9.9%
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
91
91
91
0
0
0
0
0
0
0
0
0
0
0
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
TRANSACCIN?
MICO
TOTAL
D
CANTIDAD
0.0%
35
38.5%
35
35
0.0%
29
31.9%
29
29
5.5%
0.0%
16
17.6%
16
16
0.0%
0.0%
3.3%
2.2%
0.0%
4.4%
1.1%
0.0%
4.4%
6.6%
6.6%
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
OS BANCOS?
MICO
TOTAL
D
91
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
31
34.1%
31
31
0.0%
27
29.7%
27
27
0.0%
27
29.7%
27
27
4.4%
9.9%
6.6%
1.1%
0.0%
6.6%
22.0%
0.0%
91
100.0%
91
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
JERO AUTOMTICO?
MICO
TOTAL
D
CANTIDAD
0.0%
1.1%
0.0%
10
11.0%
10
10
0.0%
15
16.5%
15
15
0.0%
0.0%
4.4%
5.5%
0.0%
14
15.4%
14
14
3.3%
0.0%
10
11.0%
10
10
8.8%
0.0%
41
45.1%
41
41
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
91
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
46
45
0
0
0
46
45
MICO
TOTAL
D
CANTIDAD
0.0%
46
50.5%
0.0%
45
49.5%
9.9%
12.1%
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
MICO
TOTAL
D
E
%
CANTIDAD
0
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
5.5%
0.0%
30
33.0%
4.4%
0.0%
15
16.5%
12.1%
6.6%
46
50.5%
0.0%
0.0%
0.0%
22.0%
6.6%
91
100.0%
MICO
TOTAL
30
15
46
0
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
30
15
52
0
97
97
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
9.9%
0.0%
48
52.7%
12.1%
0.0%
43
47.3%
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
E RECLAMACIONES?
0
0
48
43
0
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
48
43
0
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
CANTIDAD
0.0%
14
15.4%
0.0%
77
84.6%
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
3.3%
18.7%
0
0
0
14
77
0
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
14
77
0
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
NCIA DE BANCO?
MICO
TOTAL
D
CANTIDAD
0.0%
79
86.8%
0.0%
12
13.2%
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
18.7%
3.3%
0
0
0
79
12
0
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
79
12
0
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
OS PAGOS?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
12
13.2%
12
12
0.0%
11
12.1%
11
11
1.1%
0.0%
15
16.5%
15
15
13.2%
0.0%
53
58.2%
53
53
0.0%
0.0%
0.0%
22.0%
0.0%
91
100.0%
91
91
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
91
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
5.5%
2.2%
SU BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
9.9%
0.0%
52
57.1%
52
52
2.2%
0.0%
14
15.4%
14
14
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
5.5%
0.0%
16
17.6%
16
16
22.0%
0.0%
91
100.0%
91
91
0.0%
14.3%
DISTRITO: VEGUETA
PREGUNTA 1: ES USTED CLIENTE DE ALGN BANCO O CAJA MUNICIPAL?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
19
31.7%
16
26.7%
15
25.0%
15.0%
11
18.3%
1.7%
5.0%
24
40.0%
NO
13
21.7%
12
20.0%
11.7%
10
16.7%
13.3%
0.0%
3.3%
10
16.7%
13
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
TOTAL
60
60
60
INTERPRETACIN:
42%
58%
DISTRITO: HUACHO
PREGUNTA 2: DE QU BANCO ES CLIENTE O LE GUSTARA SERLO?
SEXO
M
RESPUESTAS
BCP
BANCO DE LA
NACION
INTERBANK
SCOTIABANK
MI BANCO
BBVA CONTINENTAL
CAJA MUNICIPAL
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
10
16.7%
11
18.3%
10
16.7%
10.0%
8.3%
1.7%
3.3%
12
20.0%
6.7%
0.0%
0.0%
5.0%
1.7%
0.0%
0.0%
3.3%
5.0%
1.7%
5.0%
1.7%
0.0%
0.0%
0.0%
1.7%
3.3%
1.7%
1.7%
1.7%
1.7%
0.0%
0.0%
3.3%
5.0%
8.3%
5.0%
5.0%
3.3%
0.0%
1.7%
6.7%
5.0%
6.7%
6.7%
1.7%
3.3%
0.0%
1.7%
6.7%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
11.7%
10.0%
1.7%
6.7%
13.3%
0.0%
1.7%
15.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
60
60
60
INTERPRETACIN:
DISTRITO: HUACHO
PREGUNTA 3: EN QU BENEFICIO O SERVICIO SE BASA PARA SER CLIENTE O SE BASARA PARA ELEGIR DICHO BANCO?
SEXO
M
RESPUESTAS
PRESTIGIO
BUENA ATENCIN
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
8.3%
0.0%
5.0%
1.7%
1.7%
0.0%
1.7%
3.3%
13
21.7%
18
30.0%
15.0%
11
18.3%
11
18.3%
0.0%
3.3%
18
30.0%
11
ADECUADOS
INTERES
15.0%
8.3%
10.0%
6.7%
6.7%
1.7%
3.3%
13.3%
CAJERO AUTO.
CERCA
1.7%
1.7%
1.7%
1.7%
0.0%
0.0%
0.0%
1.7%
RAPIDEZ EN EL
SERVICIO
3.3%
1.7%
3.3%
1.7%
0.0%
0.0%
0.0%
3.3%
3.3%
5.0%
1.7%
1.7%
5.0%
0.0%
0.0%
5.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
OTROS
NO SABE NO OPINA
SUBTOTAL
TOTAL
60
60
60
INTERPRETACIN:
RAPIDEZ EN EL SERVICIO; 5%
CAJERO AUTO. CERCA; 3%
ADECUADOS INTERES; 23%
BUENA ATENCIN ; 52%
DISTRITO: HUALMAY
PREGUNTA 4: QU TIPO DE SERVICIOS HA TENIDO O LE GUSTARA TENER DE UN BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
PRESTAMO
VEHICULAR
1.8%
0.0%
1.8%
0.0%
0.0%
0.0%
0.0%
0.9%
PRESTAMO
PERSONAL
20
17.7%
23
20.4%
15
13.3%
19
16.8%
8.0%
0.0%
2.7%
26
23.0%
14
PRESTAMO
HIPOTECARIO
0.9%
0.0%
0.0%
0.0%
0.9%
0.0%
0.0%
0.9%
12
10.6%
5.3%
8.0%
4.4%
3.5%
0.0%
1.8%
10
8.8%
TARJETA DE CREDITO
SUELDO
BANCARIZADO
2.7%
2.7%
3.5%
0.9%
0.9%
0.0%
0.9%
3.5%
SEGURO
PERSONAL/FAM.
6.2%
3.5%
6.2%
0.0%
3.5%
0.0%
0.9%
4.4%
CUENTA DE
AHORROS
14
12.4%
7.1%
6.2%
6.2%
7.1%
0.9%
2.7%
14
12.4%
GIROS
/TRASFERENCIAS
2.7%
6.2%
1.8%
1.8%
5.3%
0.9%
1.8%
4.4%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
62
54.9%
51
45.1%
46
40.7%
34
30.1%
33
29.2%
1.8%
12
10.6%
66
58.4%
33
NO OPINA
SUBTOTAL
TOTAL
113
113
113
INTERPRETACIN:
GIROS /TRASFERENCIAS; 9% PRESTAMO VEHICULAR; 2%
CUENTA DE AHORROS;
19%
PRESTAM O PERSONAL; 38%
SEGURO PERSONAL/FAM.; 10%
PRESTAM O HIPOTECARIO; 1%
DISTRITO: HUALMAY
PREGUNTA 5: RECUERDA QU EMPRESAS BANCARIAS TIENE SU DISTRITO?
SEXO
M
RESPUESTAS
BCP
INTERBANK
SCOTIBANK
BANCO DE LA
NACION
BBVA CONTINENTAL
MI BANCO
CAJA MUNICIPAL
OTROS
NINGUNO
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
60
60
60
INTERPRETACIN:
INTERPRETACIN:
NINGUNO; 100%
DISTRITO: HUALMAY
PREGUNTA 6: ACTUALMENTE EST PAGANDO UN PRSTAMO BANCARIO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
10
16.7%
11.7%
13.3%
6.7%
8.3%
1.7%
1.7%
12
20.0%
NO
22
36.7%
21
35.0%
14
23.3%
15
25.0%
14
23.3%
0.0%
6.7%
22
36.7%
17
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
TOTAL
60
60
60
INTERPRETACIN:
SI; 28%
NO; 72%
NO; 72%
DISTRITO: HUALMAY
PREGUNTA 7: CUNTAS VECES HA TENIDO QUE RECURRIR A UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
UNA VEZ
DOS VECES
TRES O MS VECES
NINGUNA VEZ
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
13.3%
11
18.3%
15.0%
11.7%
5.0%
0.0%
0.0%
11
18.3%
5.0%
5.0%
3.3%
3.3%
3.3%
0.0%
1.7%
5.0%
11.7%
6.7%
1.7%
6.7%
10.0%
1.7%
1.7%
13.3%
14
23.3%
10
16.7%
10
16.7%
10.0%
13.3%
0.0%
5.0%
12
20.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
60
60
60
INTERPRETACIN:
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 8: CUL HA SIDO O SERA EL MOTIVO PRINCIPAL PARA SOLICITAR UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
INVERTIR EN
NEGOCIO
COMPRAR CASA
PAGAR DEUDAS
MEJORAR VIVIENDA
VIAJAR
ESTUDIOS
COMPRAR BIENES
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
23
38.3%
14
23.3%
13
21.7%
14
23.3%
10
16.7%
1.7%
1.7%
21
35.0%
14
0.0%
1.7%
0.0%
0.0%
1.7%
0.0%
0.0%
1.7%
0.0%
3.3%
3.3%
0.0%
0.0%
0.0%
0.0%
1.7%
3.3%
6.7%
1.7%
5.0%
3.3%
0.0%
1.7%
3.3%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
3.3%
5.0%
6.7%
0.0%
1.7%
0.0%
5.0%
3.3%
0.0%
1.7%
1.7%
0.0%
0.0%
0.0%
0.0%
1.7%
8.3%
5.0%
1.7%
3.3%
8.3%
0.0%
0.0%
10.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
60
60
60
INTERPRETACIN:
INTERPRETACIN:
COMPRAR BIENES; 2%
ESTUDIOS; 8%
MEJORAR VIVIENDA; 10%
INVERTIR EN NEGOCIO; 62%
PAGAR DEUDAS; 3%
COMPRAR CASA; 2%
DISTRITO: HUALMAY
PREGUNTA 9: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO PERSONAL?
SEXO
M
RESPUESTAS
12 MESES
24 MESES
36 MESES
48 MESES
60 MESES
72 MESES O MS
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
22
36.7%
22
36.7%
15
25.0%
16
26.7%
13
21.7%
1.7%
5.0%
29
48.3%
11
8.3%
10.0%
6.7%
5.0%
6.7%
0.0%
1.7%
6.7%
5.0%
0.0%
3.3%
0.0%
1.7%
0.0%
0.0%
1.7%
3.3%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
1.7%
0.0%
1.7%
0.0%
1.7%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
60
60
60
INTERPRETACIN:
INTERPRETACIN:
36 MESES; 5%
48 MESES; 3%
12 MESES; 73%
DISTRITO: HUALMAY
PREGUNTA 10: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO HIPOTECARIO?
SEXO
M
RESPUESTAS
5 AOS
7 AOS
10 AOS
15 AOS
20 AOS
MS DE 20 AOS
NO SABE NO OPINA
SUBTOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
12
20.0%
17
28.3%
11.7%
10
16.7%
12
20.0%
0.0%
3.3%
19
31.7%
8.3%
10.0%
13.3%
3.3%
1.7%
0.0%
1.7%
10.0%
11
18.3%
6.7%
6.7%
11.7%
6.7%
0.0%
1.7%
13.3%
3.3%
0.0%
3.3%
0.0%
0.0%
0.0%
0.0%
1.7%
1.7%
1.7%
1.7%
0.0%
1.7%
1.7%
0.0%
0.0%
1.7%
0.0%
0.0%
0.0%
1.7%
0.0%
1.7%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
TOTAL
60
60
60
INTERPRETACIN:
MS DE 20 AOS; 2%
20 AOS; 3%
15 AOS; 3%
10 AOS; 25%
7 AOS; 18%
DISTRITO: HUALMAY
PREGUNTA 11: CUL FUE EL MOTIVO POR EL CUAL VISIT POR LTIMA VEZ UN BANCO?
SEXO
M
RESPUESTAS
DEPSITO A SU CUENTA
CAMBIAR UN CHEQUE
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
10
16.7%
5.0%
11.7%
5.0%
5.0%
0.0%
3.3%
15.0%
1.7%
1.7%
3.3%
0.0%
0.0%
0.0%
0.0%
1.7%
REALIZAR UNA
TRASFERENCIA
11.7%
3.3%
10.0%
0.0%
5.0%
1.7%
0.0%
10.0%
SOLICITAR UN
PRESTAMO
6.7%
10.0%
3.3%
8.3%
5.0%
0.0%
0.0%
8.3%
1.7%
0.0%
0.0%
0.0%
1.7%
0.0%
0.0%
1.7%
SOLIC. EXTR. DE MI
CUENTA
1.7%
3.3%
0.0%
3.3%
1.7%
0.0%
1.7%
1.7%
PAGAR RECIBOS
LUZ/AGUA
5.0%
15.0%
5.0%
10.0%
5.0%
0.0%
1.7%
13.3%
SOLICITAR
INFORMACION
NO OPINA
SUBTOTAL
8.3%
8.3%
3.3%
5.0%
8.3%
0.0%
1.7%
5.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
TOTAL
60
60
60
INTERPRETACIN:
CAMBIAR UN CHEQUE; 3%
PAGAR RECIBOS LUZ/AGUA; 20%
REALIZAR UNA TRASFERENCIA; 15%
SOLIC. EXTR. DE MI CUENTA; 5%
DISTRITO: HUALMAY
PREGUNTA 12: CUANDO FUE POR LTIMA VEZ AL BANCO, CUNTO TIEMPO TARD PARA REALIZAR LA TRANSACCIN?
SEXO
M
RESPUESTAS
10 MINUTOS
20 MINUTOS
30 MINUTOS
40 MINUTOS
50 MINUTOS
UNA HORA O MS
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
14
23.3%
13
21.7%
10
16.7%
15.0%
13.3%
1.7%
5.0%
12
20.0%
11
12
20.0%
15.0%
15.0%
10.0%
10.0%
0.0%
1.7%
14
23.3%
8.3%
6.7%
3.3%
5.0%
6.7%
0.0%
1.7%
10.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
1.7%
0.0%
0.0%
1.7%
0.0%
0.0%
1.7%
1.7%
1.7%
1.7%
1.7%
0.0%
0.0%
0.0%
1.7%
NO SABE NO OPINA
SUBTOTAL
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
TOTAL
60
60
60
INTERPRETACIN:
50 MINUTOS; 2%
UNA HORA O MS; 3%
10 MINUTOS; 45%
DISTRITO: HUALMAY
PREGUNTA 13: CREE USTED QU LOS SERVICIOS DE AGUA, LUZ, TELFONO, ...DEBEN PAGARSE EN LOS BANCOS?
SEXO
M
RESPUESTAS
YA LO HAGO POR ESE
MEDIO
SI, NOS EVITARIA
DESPLAZAM.
NO, PREFIERO IR A
CADA EMPRESA
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
13.3%
11.7%
11.7%
5.0%
8.3%
0.0%
3.3%
13.3%
11.7%
8.3%
10.0%
5.0%
5.0%
0.0%
1.7%
13.3%
12
20.0%
20
33.3%
13.3%
13
21.7%
11
18.3%
1.7%
3.3%
17
28.3%
10
NO OPINA NO
RESPONE
SUBTOTAL
1.7%
0.0%
1.7%
0.0%
0.0%
0.0%
0.0%
1.7%
28
46.7%
32
53.3%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
TOTAL
60
60
60
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 14: SI CUENTA CON ALGUNA TARJETA DE DBITO, CON QU FRECUENCIA UTILIZA USTED UN CAJERO AUTOMTICO?
SEXO
M
RESPUESTAS
DIARIO
SEMANAL
QUINCENAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
8.3%
5.0%
8.3%
3.3%
1.7%
1.7%
0.0%
8.3%
8.3%
0.0%
3.3%
3.3%
1.7%
0.0%
1.7%
5.0%
MENSUAL
CUALQUIER DIA
NO TENGO TARJETA
NO OPINA
SUBTOTAL
6.7%
10.0%
8.3%
5.0%
3.3%
0.0%
1.7%
11.7%
0.0%
1.7%
0.0%
1.7%
0.0%
0.0%
0.0%
1.7%
15
18
30.0%
18
30.0%
10
16.7%
11
18.3%
15
25.0%
0.0%
5.0%
18
30.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
TOTAL
60
60
60
INTERPRETACIN:
SEMANAL; 13%
QUINCENAL; 8%
MENSUAL; 17%
CUALQUIER DIA; 2%
DISTRITO: HUALMAY
PREGUNTA 15: TIENE O HA TENIDO ALGUNA VEZ TARJETA DE CRDITO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
14
23.3%
15
25.0%
13
21.7%
15.0%
11.7%
1.7%
5.0%
17
28.3%
NO
18
30.0%
13
21.7%
15.0%
10
16.7%
12
20.0%
0.0%
3.3%
17
28.3%
12
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
TOTAL
60
60
60
INTERPRETACIN:
SI; 48%
NO; 52%
DISTRITO: HUALMAY
SEXO
EDAD
RESPUESTAS
N
F
%
20-35
%
NIVEL SOCIOECONMICO
36-50
%
51-65
%
A
%
B
%
C
%
D
%
POSITIVA
13.3%
8.3%
15.0%
3.3%
3.3%
0.0%
1.7%
15.0%
NEGATIVA
10.0%
11.7%
6.7%
8.3%
6.7%
1.7%
3.3%
11.7%
INDIFERENTE
3.3%
1.7%
1.7%
0.0%
3.3%
0.0%
0.0%
3.3%
NO OPINA
16
26.7%
15
25.0%
13.3%
12
20.0%
11
18.3%
0.0%
3.3%
16
26.7%
13
SUBTOTAL
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
TOTAL
60
60
60
INTERPRETACIN:
NO OPINA; 52%
NEGATIVA; 22%
INDIFERENTE; 5%
DISTRITO: HUALMAY
PREGUNTA 17: SABE QUE LA MAYORA DE BANCOS...TIENEN UN DEFENSOR DEL CLIENTE AL QUE PUEDE DIRIGIRSE CUANDO TENGA UN PROBLEMA C
SEXO
EDAD
NIVEL SOCIOECONMICO
RESPUESTAS
20-35
36-50
51-65
SI
13
21.7%
10
16.7%
11.7%
13.3%
13.3%
1.7%
1.7%
14
23.3%
NO
19
31.7%
18
30.0%
15
25.0%
11
18.3%
11
18.3%
0.0%
6.7%
20
33.3%
13
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
TOTAL
60
60
60
INTERPRETACIN:
SI; 38%
NO; 62%
DISTRITO: HUALMAY
PREGUNTA 18: HA TENIDO ALGUNA VEZ PROBLEMAS EN EL BANCO AL PUNTO DE QUEJARSE EN EL LIBRO DE RECLAMACIONES?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
5.0%
1.7%
1.7%
3.3%
1.7%
0.0%
1.7%
5.0%
NO
29
48.3%
27
45.0%
21
35.0%
17
28.3%
18
30.0%
1.7%
6.7%
31
51.7%
20
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
TOTAL
60
60
60
INTERPRETACIN:
SI; 7%
NO; 93%
DISTRITO: HUALMAY
PREGUNTA 19: CREE USTED QUE EN SU DISTRITO O BARRIO, HACE FALTA INSTALAR UNA SUCURSAL/AGENCIA DE BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
32
53.3%
25
41.7%
22
36.7%
18
30.0%
17
28.3%
1.7%
6.7%
32
53.3%
20
NO
0.0%
5.0%
0.0%
1.7%
3.3%
0.0%
1.7%
3.3%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
TOTAL
60
60
60
INTERPRETACIN:
SI; 95%
DISTRITO: HUALMAY
PREGUNTA 20: SE HA ENDEUDADO ALGUNA VEZ CON UN BANCO Y NO HA PODIDO CUMPLIR CON LOS PAGOS?
SEXO
M
RESPUESTAS
SI, UNA VEZ
SI, ALGUNAS VECES
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
6.7%
8.3%
1.7%
6.7%
6.7%
0.0%
1.7%
13.3%
1.7%
0.0%
0.0%
0.0%
1.7%
1.7%
0.0%
0.0%
NO, SIEMPRE HE
CUMPLIDO
10
16.7%
15.0%
11.7%
11.7%
8.3%
0.0%
1.7%
12
20.0%
NUNCA ME HE
ENDEUDADO
17
28.3%
14
23.3%
14
23.3%
13.3%
15.0%
0.0%
5.0%
14
23.3%
14
NO SABE NO
RESPONDE
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
TOTAL
60
60
60
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 21: EN LNEAS GENERALES QU LE PARECE LA CALIDAD DEL SERVICIO QUE LE BRINDA SU BANCO?
SEXO
M
RESPUESTAS
MUY BUENO
BUENO
REGULAR
MALO
PESIMO
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
3.3%
3.3%
0.0%
1.7%
5.0%
0.0%
1.7%
5.0%
18
30.0%
17
28.3%
15
25.0%
15.0%
11
18.3%
1.7%
3.3%
23
38.3%
10.0%
10.0%
8.3%
8.3%
3.3%
0.0%
1.7%
10.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
5.0%
0.0%
0.0%
0.0%
10.0%
5.0%
3.3%
6.7%
0.0%
0.0%
1.7%
3.3%
32
53.3%
28
46.7%
22
36.7%
19
31.7%
19
31.7%
1.7%
8.3%
34
56.7%
20
60
60
60
INTERPRETACIN:
REGULAR; 20%
BUENO; 58%
REGULAR; 20%
MICO
TOTAL
D
CANTIDAD
0.0%
35
58.3%
35
35
0.0%
25
41.7%
25
25
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
60
60
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
11.7%
21.7%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
21
35.0%
21
21
0.0%
6.7%
5.0%
0.0%
6.7%
1.7%
0.0%
5.0%
5.0%
0.0%
13.3%
3.3%
0.0%
11.7%
0.0%
0.0%
0.0%
5.0%
0.0%
13
21.7%
13
13
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
60
60
60
0
0
0
0
0
0
0
0
0
0
60
0
0
0
0
0
0
0
0
0
0
10.0%
3.3%
DICHO BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
8.3%
0.0%
31
51.7%
31
31
5.0%
0.0%
14
23.3%
14
14
1.7%
0.0%
3.3%
1.7%
0.0%
5.0%
3.3%
0.0%
8.3%
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
60
60
60
0
0
0
0
0
0
0
0
0
0
0
60
0
0
0
0
0
0
0
0
0
0
0
3.3%
18.3%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
1.8%
0.0%
43
38.1%
43
43
0.0%
0.0%
0.9%
5.3%
0.0%
18
15.9%
18
18
0.9%
0.0%
5.3%
4.4%
0.0%
11
9.7%
11
11
3.5%
0.0%
22
19.5%
22
22
1.8%
0.0%
10
8.8%
10
10
0.0%
0.0%
0.0%
29.2%
0.0%
113
100.0%
113
113
113
0
0
0
0
0
0
113
0
0
0
0
0
0
0.9%
12.4%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
60
60
33.3%
0.0%
60
100.0%
60
60
60
0
0
0
0
60
0
0
0
0
0.0%
0.0%
MICO
TOTAL
D
CANTIDAD
0.0%
17
28.3%
0.0%
43
71.7%
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
5.0%
28.3%
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
17
43
0
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
17
43
0
60
60
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
19
31.7%
19
19
0.0%
10.0%
1.7%
0.0%
11
18.3%
11
11
15.0%
0.0%
24
40.0%
24
24
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
60
60
60
0
0
0
0
0
0
60
0
0
0
0
0
0
13.3%
3.3%
NCARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
37
61.7%
37
37
0.0%
1.7%
1.7%
0.0%
3.3%
5.0%
0.0%
10.0%
0.0%
0.0%
0.0%
0.0%
0.0%
8.3%
0.0%
0.0%
1.7%
3.3%
0.0%
13.3%
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
60
60
60
0
60
0
23.3%
0.0%
NAL?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
44
73.3%
44
44
0.0%
11
18.3%
11
11
3.3%
0.0%
5.0%
0.0%
0.0%
3.3%
1.7%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
60
60
60
0
60
0
18.3%
10.0%
CARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
29
48.3%
29
29
0.0%
11
18.3%
11
11
10.0%
0.0%
15
25.0%
15
15
1.7%
0.0%
3.3%
1.7%
0.0%
3.3%
0.0%
0.0%
1.7%
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
60
60
13.3%
6.7%
MICO
TOTAL
D
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
13
21.7%
13
13
0.0%
3.3%
3.3%
0.0%
15.0%
8.3%
0.0%
10
16.7%
10
10
0.0%
0.0%
1.7%
1.7%
0.0%
5.0%
5.0%
0.0%
12
20.0%
12
12
3.3%
1.7%
10.0%
0.0%
10
16.7%
10
10
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
60
60
60
0
0
0
0
0
0
0
0
0
0
0
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
TRANSACCIN?
MICO
TOTAL
D
CANTIDAD
0.0%
27
45.0%
27
27
0.0%
21
35.0%
21
21
3.3%
0.0%
15.0%
0.0%
0.0%
0.0%
0.0%
0.0%
1.7%
1.7%
0.0%
3.3%
18.3%
10.0%
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
OS BANCOS?
MICO
TOTAL
D
60
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
15
25.0%
15
15
0.0%
12
20.0%
12
13
0.0%
32
53.3%
32
30
8.3%
6.7%
16.7%
1.7%
0.0%
1.7%
33.3%
0.0%
60
100.0%
60
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
JERO AUTOMTICO?
MICO
TOTAL
D
CANTIDAD
0.0%
0.0%
0.0%
13.3%
0.0%
8.3%
0.0%
3.3%
1.7%
3.3%
0.0%
10
16.7%
10
10
25.0%
0.0%
1.7%
16
0.0%
0.0%
36
60.0%
36
21
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
60
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
29
31
0
0
0
29
31
MICO
TOTAL
D
CANTIDAD
0.0%
29
48.3%
0.0%
31
51.7%
13.3%
20.0%
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
MICO
TOTAL
D
E
%
CANTIDAD
0
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
5.0%
0.0%
13
21.7%
5.0%
0.0%
13
21.7%
1.7%
0.0%
5.0%
21.7%
0.0%
31
51.7%
33.3%
0.0%
60
100.0%
MICO
TOTAL
13
13
3
31
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
13
13
3
31
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
11.7%
0.0%
23
38.3%
21.7%
0.0%
37
61.7%
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
E RECLAMACIONES?
0
0
23
37
0
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
23
37
0
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
CANTIDAD
0.0%
6.7%
0.0%
56
93.3%
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
0.0%
33.3%
0
0
0
4
56
0
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
4
56
0
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
NCIA DE BANCO?
MICO
TOTAL
D
CANTIDAD
0.0%
57
95.0%
0.0%
5.0%
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
33.3%
0.0%
0
0
0
57
3
0
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
57
3
0
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
OS PAGOS?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
15.0%
10
0.0%
1.7%
8.3%
0.0%
19
31.7%
19
18
23.3%
0.0%
31
51.7%
31
31
0.0%
0.0%
0.0%
33.3%
0.0%
60
100.0%
60
60
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
60
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1.7%
0.0%
SU BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
6.7%
0.0%
35
58.3%
35
35
8.3%
0.0%
12
20.0%
12
12
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
10.0%
0.0%
15.0%
33.3%
0.0%
60
100.0%
60
60
0.0%
15.0%
DISTRITO: SAYAN
PREGUNTA 1: ES USTED CLIENTE DE ALGN BANCO O CAJA MUNICIPAL?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
22
31.4%
20
28.6%
13
18.6%
12
17.1%
17
24.3%
2.9%
7.1%
16
22.9%
11
NO
13
18.6%
15
21.4%
11
15.7%
11
15.7%
8.6%
1.4%
7.1%
8.6%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
TOTAL
70
70
70
INTERPRETACIN:
40%
60%
DISTRITO: HUACHO
PREGUNTA 2: DE QU BANCO ES CLIENTE O LE GUSTARA SERLO?
SEXO
M
RESPUESTAS
BCP
BANCO DE LA
NACION
INTERBANK
SCOTIABANK
MI BANCO
BBVA CONTINENTAL
CAJA MUNICIPAL
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
12
17.1%
10.0%
11.4%
7.1%
8.6%
0.0%
5.7%
5.7%
12
17.1%
12
17.1%
11.4%
8.6%
10
14.3%
2.9%
5.7%
8.6%
1.4%
4.3%
2.9%
2.9%
0.0%
0.0%
1.4%
1.4%
2.9%
2.9%
1.4%
2.9%
1.4%
0.0%
1.4%
1.4%
2.9%
1.4%
1.4%
1.4%
1.4%
0.0%
0.0%
1.4%
4.3%
4.3%
2.9%
4.3%
1.4%
0.0%
0.0%
4.3%
2.9%
7.1%
1.4%
4.3%
4.3%
1.4%
0.0%
5.7%
1.4%
2.9%
1.4%
1.4%
1.4%
0.0%
0.0%
2.9%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
70
70
70
INTERPRETACIN:
OTROS; 4%
CAJA MUNICIPAL; 10%
BCP; 27%
BBVA CONTINENTAL; 9%
MI BANCO; 4%
SCOTIABANK; 6%
INTERBANK; 6%
BANCO DE LA NACION; 34%
MI BANCO; 4%
SCOTIABANK; 6%
INTERBANK; 6%
BANCO DE LA NACION; 34%
DISTRITO: HUACHO
PREGUNTA 3: EN QU BENEFICIO O SERVICIO SE BASA PARA SER CLIENTE O SE BASARA PARA ELEGIR DICHO BANCO?
SEXO
M
RESPUESTAS
PRESTIGIO
BUENA ATENCIN
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
8.6%
10
14.3%
8.6%
7.1%
7.1%
0.0%
5.7%
4.3%
12
17.1%
12.9%
11.4%
7.1%
11.4%
1.4%
5.7%
5.7%
ADECUADOS
INTERES
12.9%
10.0%
8.6%
11.4%
2.9%
1.4%
2.9%
8.6%
CAJERO AUTO.
CERCA
4.3%
0.0%
2.9%
1.4%
0.0%
0.0%
0.0%
2.9%
RAPIDEZ EN EL
SERVICIO
2.9%
7.1%
2.9%
4.3%
2.9%
1.4%
0.0%
4.3%
4.3%
5.7%
0.0%
1.4%
8.6%
0.0%
0.0%
5.7%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
OTROS
NO SABE NO OPINA
SUBTOTAL
TOTAL
70
70
70
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 4: QU TIPO DE SERVICIOS HA TENIDO O LE GUSTARA TENER DE UN BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
PRESTAMO
VEHICULAR
5.2%
1.3%
5.2%
1.3%
0.0%
1.3%
0.0%
2.6%
PRESTAMO
PERSONAL
17
22.1%
17
22.1%
16
20.8%
16
20.8%
2.6%
3.9%
7.8%
10
13.0%
PRESTAMO
HIPOTECARIO
1.3%
0.0%
1.3%
0.0%
0.0%
0.0%
0.0%
0.0%
10.4%
9.1%
10
13.0%
6.5%
0.0%
0.0%
2.6%
10.4%
TARJETA DE CREDITO
SUELDO
BANCARIZADO
0.0%
1.3%
1.3%
0.0%
0.0%
0.0%
0.0%
0.0%
SEGURO
PERSONAL/FAM.
2.6%
0.0%
1.3%
1.3%
0.0%
0.0%
0.0%
2.6%
CUENTA DE
AHORROS
9.1%
6.5%
7.8%
7.8%
0.0%
1.3%
1.3%
2.6%
GIROS
/TRASFERENCIAS
6.5%
2.6%
5.2%
3.9%
0.0%
0.0%
0.0%
3.9%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
44
57.1%
33
42.9%
43
55.8%
32
41.6%
2.6%
6.5%
11.7%
27
35.1%
21
NO OPINA
SUBTOTAL
TOTAL
77
77
77
INTERPRETACIN:
GIROS /TRASFERENCIAS; 9% PRESTAMO VEHICULAR; 6%
CUENTA DE AHORROS; 16%
SEGURO PERSONAL/FAM.; 3%
PRESTAM O PERSONAL; 44%
SUELDO BANCARIZADO
; 1%
DISTRITO: HUALMAY
PREGUNTA 5: RECUERDA QU EMPRESAS BANCARIAS TIENE SU DISTRITO?
SEXO
M
RESPUESTAS
BCP
INTERBANK
SCOTIBANK
BANCO DE LA
NACION
BBVA CONTINENTAL
MI BANCO
CAJA MUNICIPAL
OTROS
NINGUNO
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
27
38.6%
28
40.0%
24
34.3%
13
18.6%
18
25.7%
4.3%
10.0%
21
30.0%
15
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
11.4%
10.0%
0.0%
10
14.3%
7.1%
0.0%
4.3%
1.4%
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
70
70
70
INTERPRETACIN:
INTERPRETACIN:
BANCO DE LA NACION
DISTRITO: HUALMAY
PREGUNTA 6: ACTUALMENTE EST PAGANDO UN PRSTAMO BANCARIO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
7.1%
7.1%
2.9%
7.1%
4.3%
0.0%
1.4%
5.7%
NO
30
42.9%
30
42.9%
22
31.4%
18
25.7%
20
28.6%
4.3%
12.9%
18
25.7%
16
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
TOTAL
70
70
70
INTERPRETACIN:
NO; 86%
NO; 86%
DISTRITO: HUALMAY
PREGUNTA 7: CUNTAS VECES HA TENIDO QUE RECURRIR A UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
UNA VEZ
DOS VECES
TRES O MS VECES
NINGUNA VEZ
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
11.4%
10.0%
8.6%
2.9%
10.0%
1.4%
0.0%
8.6%
2.9%
10.0%
2.9%
2.9%
7.1%
0.0%
4.3%
5.7%
5.7%
4.3%
0.0%
7.1%
2.9%
1.4%
1.4%
4.3%
21
30.0%
18
25.7%
16
22.9%
14
20.0%
12.9%
1.4%
8.6%
12.9%
11
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
70
70
70
INTERPRETACIN:
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 8: CUL HA SIDO O SERA EL MOTIVO PRINCIPAL PARA SOLICITAR UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
INVERTIR EN
NEGOCIO
COMPRAR CASA
PAGAR DEUDAS
MEJORAR VIVIENDA
VIAJAR
ESTUDIOS
COMPRAR BIENES
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
16
22.9%
16
22.9%
10
14.3%
12
17.1%
10
14.3%
1.4%
5.7%
12
17.1%
10
5.7%
2.9%
5.7%
2.9%
0.0%
0.0%
1.4%
2.9%
1.4%
4.3%
2.9%
0.0%
2.9%
0.0%
1.4%
1.4%
4.3%
7.1%
1.4%
5.7%
4.3%
1.4%
1.4%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
2.9%
5.7%
7.1%
1.4%
0.0%
1.4%
1.4%
2.9%
1.4%
1.4%
1.4%
0.0%
1.4%
0.0%
1.4%
0.0%
11.4%
5.7%
1.4%
5.7%
10.0%
0.0%
1.4%
7.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
70
70
70
INTERPRETACIN:
INTERPRETACIN:
COMPRAR BIENES; 3%
ESTUDIOS; 9% INVERTIR EN NEGOCIO; 46%
MEJORAR VIVIENDA; 11%
DISTRITO: HUALMAY
PREGUNTA 9: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO PERSONAL?
SEXO
M
RESPUESTAS
12 MESES
24 MESES
36 MESES
48 MESES
60 MESES
72 MESES O MS
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
20
28.6%
20
28.6%
16
22.9%
11
15.7%
13
18.6%
1.4%
10.0%
16
22.9%
12.9%
12
17.1%
5.7%
10
14.3%
10.0%
2.9%
2.9%
4.3%
7.1%
2.9%
4.3%
2.9%
2.9%
0.0%
1.4%
4.3%
1.4%
1.4%
1.4%
0.0%
1.4%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
70
70
70
INTERPRETACIN:
INTERPRETACIN:
36 MESES; 10%
48 MESES; 3%
12 MESES; 57%
DISTRITO: HUALMAY
PREGUNTA 10: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO HIPOTECARIO?
SEXO
M
RESPUESTAS
5 AOS
7 AOS
10 AOS
15 AOS
20 AOS
MS DE 20 AOS
NO SABE NO OPINA
SUBTOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
11.4%
7.1%
10.0%
5.7%
2.9%
0.0%
2.9%
4.3%
8.6%
10.0%
4.3%
7.1%
7.1%
0.0%
2.9%
5.7%
10
14.3%
12.9%
7.1%
7.1%
12.9%
1.4%
1.4%
10.0%
5.7%
10
14.3%
8.6%
5.7%
5.7%
2.9%
4.3%
7.1%
4.3%
2.9%
4.3%
2.9%
0.0%
0.0%
1.4%
1.4%
1.4%
2.9%
0.0%
1.4%
2.9%
0.0%
1.4%
2.9%
4.3%
0.0%
0.0%
2.9%
1.4%
0.0%
0.0%
0.0%
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
TOTAL
70
70
70
INTERPRETACIN:
7 AOS; 19%
NO SABE NO OPINA; 4%
MS DE 20 AOS; 4%
20 AOS; 7%
10 AOS; 27%
15 AOS; 20%
DISTRITO: HUALMAY
PREGUNTA 11: CUL FUE EL MOTIVO POR EL CUAL VISIT POR LTIMA VEZ UN BANCO?
SEXO
M
RESPUESTAS
DEPSITO A SU CUENTA
CAMBIAR UN CHEQUE
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
8.6%
12.9%
4.3%
7.1%
10.0%
0.0%
7.1%
4.3%
2.9%
0.0%
2.9%
0.0%
0.0%
0.0%
0.0%
0.0%
REALIZAR UNA
TRASFERENCIA
8.6%
11.4%
10.0%
4.3%
5.7%
0.0%
0.0%
11.4%
SOLICITAR UN
PRESTAMO
5.7%
4.3%
2.9%
5.7%
1.4%
0.0%
0.0%
4.3%
1.4%
1.4%
0.0%
1.4%
1.4%
0.0%
0.0%
0.0%
SOLIC. EXTR. DE MI
CUENTA
5.7%
0.0%
2.9%
0.0%
2.9%
0.0%
1.4%
2.9%
PAGAR RECIBOS
LUZ/AGUA
2.9%
8.6%
2.9%
1.4%
7.1%
0.0%
5.7%
2.9%
SOLICITAR
INFORMACION
NO OPINA
SUBTOTAL
10
14.3%
11.4%
8.6%
12.9%
4.3%
4.3%
0.0%
5.7%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
TOTAL
70
70
70
INTERPRETACIN:
CAMBIAR UN CHEQUE; 3%
PAGAR RECIBOS LUZ/AGUA; 11%
DISTRITO: HUALMAY
PREGUNTA 12: CUANDO FUE POR LTIMA VEZ AL BANCO, CUNTO TIEMPO TARD PARA REALIZAR LA TRANSACCIN?
SEXO
M
RESPUESTAS
10 MINUTOS
20 MINUTOS
30 MINUTOS
40 MINUTOS
50 MINUTOS
UNA HORA O MS
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
16
22.9%
16
22.9%
12
17.1%
11.4%
12
17.1%
2.9%
7.1%
12.9%
10.0%
10
14.3%
8.6%
5.7%
10.0%
0.0%
4.3%
4.3%
8.6%
11.4%
5.7%
10.0%
4.3%
1.4%
1.4%
10.0%
1.4%
0.0%
0.0%
1.4%
0.0%
0.0%
0.0%
0.0%
1.4%
0.0%
0.0%
1.4%
0.0%
0.0%
0.0%
0.0%
5.7%
1.4%
2.9%
2.9%
1.4%
0.0%
1.4%
4.3%
NO SABE NO OPINA
SUBTOTAL
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
TOTAL
70
70
70
INTERPRETACIN:
40 MINUTOS; 1%
50 MINUTOS; 1%
UNA HORA O MS; 7%
10 MINUTOS; 46%
DISTRITO: HUALMAY
PREGUNTA 13: CREE USTED QU LOS SERVICIOS DE AGUA, LUZ, TELFONO, ...DEBEN PAGARSE EN LOS BANCOS?
SEXO
M
RESPUESTAS
YA LO HAGO POR ESE
MEDIO
SI, NOS EVITARIA
DESPLAZAM.
NO, PREFIERO IR A
CADA EMPRESA
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
7.1%
8.6%
0.0%
4.3%
11.4%
0.0%
2.9%
8.6%
11
15.7%
17
24.3%
18
25.7%
7.1%
7.1%
4.3%
10.0%
10.0%
17
24.3%
11
15.7%
5.7%
15
21.4%
12.9%
0.0%
1.4%
11.4%
NO OPINA NO
RESPONE
SUBTOTAL
2.9%
1.4%
2.9%
0.0%
0.0%
0.0%
0.0%
1.4%
35
50.0%
35
50.0%
24
34.3%
23
32.9%
22
31.4%
4.3%
10
14.3%
22
31.4%
18
TOTAL
70
69
70
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 14: SI CUENTA CON ALGUNA TARJETA DE DBITO, CON QU FRECUENCIA UTILIZA USTED UN CAJERO AUTOMTICO?
SEXO
M
RESPUESTAS
DIARIO
SEMANAL
QUINCENAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
1.4%
0.0%
1.4%
0.0%
0.0%
0.0%
0.0%
1.4%
0.0%
1.4%
0.0%
0.0%
1.4%
0.0%
1.4%
0.0%
2.9%
4.3%
1.4%
2.9%
2.9%
1.4%
0.0%
1.4%
MENSUAL
CUALQUIER DIA
NO TENGO TARJETA
NO OPINA
SUBTOTAL
1.4%
7.1%
1.4%
2.9%
4.3%
0.0%
2.9%
0.0%
10
14.3%
8.6%
7.1%
5.7%
10.0%
0.0%
1.4%
10.0%
21
30.0%
20
28.6%
16
22.9%
15
21.4%
10
14.3%
2.9%
8.6%
13
18.6%
10
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
TOTAL
70
70
70
INTERPRETACIN:
QUINCENAL; 7%
MENSUAL; 9%
DISTRITO: HUALMAY
PREGUNTA 15: TIENE O HA TENIDO ALGUNA VEZ TARJETA DE CRDITO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
12.9%
8.6%
11.4%
8.6%
1.4%
1.4%
2.9%
8.6%
NO
26
37.1%
29
41.4%
16
22.9%
17
24.3%
22
31.4%
2.9%
11.4%
16
22.9%
14
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
TOTAL
70
70
70
INTERPRETACIN:
NO; 79%
DISTRITO: HUALMAY
SEXO
EDAD
RESPUESTAS
N
F
%
20-35
%
NIVEL SOCIOECONMICO
36-50
%
51-65
%
A
%
B
%
C
%
D
%
POSITIVA
10.0%
4.3%
8.6%
4.3%
1.4%
1.4%
2.9%
7.1%
NEGATIVA
0.0%
2.9%
1.4%
1.4%
0.0%
0.0%
0.0%
0.0%
INDIFERENTE
2.9%
1.4%
1.4%
2.9%
0.0%
0.0%
0.0%
1.4%
NO OPINA
26
37.1%
29
41.4%
16
22.9%
17
24.3%
22
31.4%
2.9%
11.4%
16
22.9%
14
SUBTOTAL
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
TOTAL
70
70
70
INTERPRETACIN:
NO OPINA; 79%
DISTRITO: HUALMAY
PREGUNTA 17: SABE QUE LA MAYORA DE BANCOS...TIENEN UN DEFENSOR DEL CLIENTE AL QUE PUEDE DIRIGIRSE CUANDO TENGA UN PROBLEMA C
SEXO
EDAD
NIVEL SOCIOECONMICO
RESPUESTAS
20-35
36-50
51-65
SI
12
17.1%
11.4%
2.9%
11.4%
10
14.3%
0.0%
4.3%
10.0%
NO
23
32.9%
27
38.6%
22
31.4%
15
21.4%
13
18.6%
4.3%
10.0%
15
21.4%
11
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
TOTAL
70
70
70
INTERPRETACIN:
SI; 29%
NO; 71%
DISTRITO: HUALMAY
PREGUNTA 18: HA TENIDO ALGUNA VEZ PROBLEMAS EN EL BANCO AL PUNTO DE QUEJARSE EN EL LIBRO DE RECLAMACIONES?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
8.6%
5.7%
10.0%
2.9%
1.4%
1.4%
1.4%
2.9%
NO
29
41.4%
31
44.3%
17
24.3%
21
30.0%
22
31.4%
2.9%
12.9%
20
28.6%
12
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
TOTAL
70
70
70
INTERPRETACIN:
SI; 14%
NO; 86%
DISTRITO: HUALMAY
PREGUNTA 19: CREE USTED QUE EN SU DISTRITO O BARRIO, HACE FALTA INSTALAR UNA SUCURSAL/AGENCIA DE BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
32
45.7%
34
48.6%
22
31.4%
22
31.4%
22
31.4%
4.3%
10
14.3%
20
28.6%
18
NO
4.3%
1.4%
2.9%
1.4%
1.4%
0.0%
0.0%
2.9%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
TOTAL
70
70
70
INTERPRETACIN:
SI; 94%
DISTRITO: HUALMAY
PREGUNTA 20: SE HA ENDEUDADO ALGUNA VEZ CON UN BANCO Y NO HA PODIDO CUMPLIR CON LOS PAGOS?
SEXO
M
RESPUESTAS
SI, UNA VEZ
SI, ALGUNAS VECES
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
1.4%
7.1%
2.9%
1.4%
4.3%
1.4%
1.4%
1.4%
2.9%
2.9%
2.9%
1.4%
1.4%
0.0%
1.4%
2.9%
NO, SIEMPRE HE
CUMPLIDO
11
15.7%
10
14.3%
5.7%
10.0%
10
14.3%
1.4%
1.4%
10
14.3%
NUNCA ME HE
ENDEUDADO
21
30.0%
18
25.7%
16
22.9%
14
20.0%
12.9%
1.4%
10.0%
12.9%
10
NO SABE NO
RESPONDE
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
TOTAL
70
70
70
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 21: EN LNEAS GENERALES QU LE PARECE LA CALIDAD DEL SERVICIO QUE LE BRINDA SU BANCO?
SEXO
M
RESPUESTAS
MUY BUENO
BUENO
REGULAR
MALO
PESIMO
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
2.9%
0.0%
0.0%
2.9%
0.0%
0.0%
0.0%
1.4%
12
17.1%
16
22.9%
7.1%
11.4%
15
21.4%
1.4%
7.1%
12.9%
10.0%
2.9%
7.1%
2.9%
2.9%
1.4%
0.0%
5.7%
0.0%
1.4%
1.4%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
1.4%
1.4%
0.0%
0.0%
0.0%
0.0%
1.4%
14
20.0%
15
21.4%
12
17.1%
11
15.7%
8.6%
1.4%
7.1%
10.0%
35
50.0%
35
50.0%
24
34.3%
23
32.9%
23
32.9%
4.3%
10
14.3%
22
31.4%
18
70
70
70
INTERPRETACIN:
BUENO; 40%
NO OPINA; 41%
REGULAR; 13%
PESIMO; 1% MALO; 1%
NO OPINA; 41%
REGULAR; 13%
PESIMO; 1% MALO; 1%
MICO
TOTAL
D
CANTIDAD
11.4%
42
60.0%
42
42
12.9%
28
40.0%
28
28
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
70
70
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
15.7%
10.0%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
CANTIDAD
8.6%
19
27.1%
19
19
5.7%
24
34.3%
24
24
2.9%
0.0%
5.7%
1.4%
1.4%
5.7%
1.4%
1.4%
4.3%
1.4%
2.9%
8.6%
0.0%
2.9%
10.0%
0.0%
1.4%
4.3%
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
70
70
70
0
0
0
0
0
0
0
0
0
0
70
0
0
0
0
0
0
0
0
0
0
7.1%
11.4%
DICHO BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
10.0%
16
22.9%
16
16
7.1%
21
30.0%
21
21
5.7%
4.3%
16
22.9%
16
16
1.4%
0.0%
4.3%
1.4%
2.9%
10.0%
4.3%
0.0%
10.0%
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
70
70
70
0
0
0
0
0
0
0
0
0
0
0
70
0
0
0
0
0
0
0
0
0
0
0
2.9%
10.0%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
1.3%
6.5%
11.7%
34
44.2%
34
34
1.3%
0.0%
1.3%
5.2%
1.3%
15
19.5%
15
15
1.3%
0.0%
1.3%
0.0%
0.0%
2.6%
6.5%
3.9%
12
15.6%
12
12
3.9%
1.3%
9.1%
0.0%
0.0%
0.0%
27.3%
15
19.5%
77
100.0%
77
77
77
0
0
0
0
0
0
77
0
0
0
0
0
0
1.3%
7.8%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
21.4%
12.9%
55
78.6%
55
55
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.3%
11.4%
15
21.4%
15
15
25.7%
17
24.3%
70
100.0%
70
70
70
0
0
0
0
70
0
0
0
0
0.0%
0.0%
MICO
TOTAL
D
CANTIDAD
4.3%
10
14.3%
14
20.0%
60
85.7%
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
2.9%
22.9%
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
10
60
0
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
10
60
0
70
70
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
4.3%
15
21.4%
15
15
1.4%
12.9%
1.4%
1.4%
10.0%
15.7%
12
17.1%
39
55.7%
39
39
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
70
70
70
0
0
0
0
0
0
70
0
0
0
0
0
0
7.1%
1.4%
NCARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
7.1%
32
45.7%
32
32
0.0%
8.6%
1.4%
1.4%
5.7%
1.4%
7.1%
11.4%
0.0%
0.0%
0.0%
2.9%
0.0%
8.6%
0.0%
1.4%
2.9%
1.4%
7.1%
12
17.1%
12
12
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
70
70
70
0
70
0
14.3%
4.3%
NAL?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
10.0%
40
57.1%
40
40
11.4%
21
30.0%
21
21
1.4%
2.9%
10.0%
2.9%
0.0%
2.9%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
70
70
70
0
70
0
12.9%
8.6%
CARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
5.7%
13
18.6%
13
13
5.7%
13
18.6%
13
13
5.7%
8.6%
19
27.1%
19
19
5.7%
0.0%
14
20.0%
14
14
2.9%
1.4%
7.1%
0.0%
0.0%
4.3%
1.4%
2.9%
4.3%
25.7%
17
24.3%
70
100.0%
70
70
5.7%
4.3%
MICO
TOTAL
D
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
5.7%
15
21.4%
15
15
1.4%
2.9%
5.7%
2.9%
14
20.0%
14
14
4.3%
1.4%
10.0%
1.4%
1.4%
2.9%
1.4%
0.0%
5.7%
1.4%
1.4%
11.4%
4.3%
1.4%
5.7%
10.0%
18
25.7%
18
18
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
70
70
70
0
0
0
0
0
0
0
0
0
0
0
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
TRANSACCIN?
MICO
TOTAL
D
CANTIDAD
10.0%
32
45.7%
32
32
5.7%
17
24.3%
17
17
2.9%
4.3%
14
20.0%
14
14
0.0%
1.4%
1.4%
0.0%
1.4%
1.4%
0.0%
1.4%
7.1%
12.9%
10.0%
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
OS BANCOS?
MICO
TOTAL
D
70
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
1.4%
11
15.7%
11
11
7.1%
28
40.0%
28
28
11
15.7%
28
40.0%
28
28
2.9%
8.6%
11.4%
2.9%
0.0%
4.3%
25.7%
17
24.3%
70
100.0%
69
70
69
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
JERO AUTOMTICO?
MICO
TOTAL
D
CANTIDAD
0.0%
1.4%
0.0%
1.4%
2.9%
7.1%
0.0%
0.0%
1.4%
2.9%
2.9%
8.6%
7.1%
4.3%
16
22.9%
16
16
14.3%
10
14.3%
41
58.6%
41
41
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
70
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
15
55
0
0
0
15
55
MICO
TOTAL
D
CANTIDAD
2.9%
15
21.4%
21.4%
55
78.6%
5.7%
20.0%
15
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
MICO
TOTAL
D
E
%
CANTIDAD
0
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1.4%
1.4%
10
14.3%
2.9%
0.0%
2.9%
1.4%
1.4%
4.3%
20.0%
15
21.4%
55
78.6%
25.7%
17
24.3%
70
100.0%
MICO
TOTAL
10
2
3
55
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
10
2
3
55
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
10.0%
4.3%
20
28.6%
15.7%
14
20.0%
50
71.4%
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
E RECLAMACIONES?
0
0
20
50
0
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
20
50
0
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
CANTIDAD
0.0%
10
14.3%
17
24.3%
60
85.7%
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
8.6%
17.1%
0
0
0
10
60
0
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
10
60
0
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
NCIA DE BANCO?
MICO
TOTAL
D
CANTIDAD
21.4%
66
94.3%
2.9%
5.7%
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
25.7%
15
0.0%
0
0
0
66
4
0
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
66
4
0
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
OS PAGOS?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
1.4%
8.6%
1.4%
5.7%
8.6%
4.3%
21
30.0%
21
21
14.3%
12
17.1%
39
55.7%
39
39
0.0%
0.0%
0.0%
25.7%
17
24.3%
70
100.0%
70
70
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2.9%
0.0%
SU BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
2.9%
8.6%
28
40.0%
28
28
2.9%
2.9%
12.9%
1.4%
0.0%
1.4%
0.0%
0.0%
1.4%
10.0%
12.9%
29
41.4%
29
29
25.7%
17
24.3%
70
100.0%
70
70
1.4%
10.0%
DISTRITO: CARQUIN
PREGUNTA 1: ES USTED CLIENTE DE ALGN BANCO O CAJA MUNICIPAL?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
36.4%
31.8%
27.3%
36.4%
4.5%
0.0%
9.1%
12
54.5%
NO
18.2%
13.6%
18.2%
9.1%
4.5%
0.0%
0.0%
31.8%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
TOTAL
22
22
22
INTERPRETACIN:
32%
68%
DISTRITO: HUACHO
PREGUNTA 2: DE QU BANCO ES CLIENTE O LE GUSTARA SERLO?
SEXO
M
RESPUESTAS
BCP
BANCO DE LA
NACION
INTERBANK
SCOTIABANK
MI BANCO
BBVA CONTINENTAL
CAJA MUNICIPAL
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
9.1%
27.3%
9.1%
27.3%
0.0%
0.0%
4.5%
31.8%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.5%
0.0%
4.5%
0.0%
4.5%
0.0%
0.0%
9.1%
4.5%
4.5%
0.0%
4.5%
0.0%
0.0%
0.0%
0.0%
4.5%
4.5%
4.5%
4.5%
0.0%
0.0%
0.0%
9.1%
9.1%
4.5%
9.1%
4.5%
0.0%
0.0%
4.5%
9.1%
13.6%
0.0%
13.6%
0.0%
0.0%
0.0%
0.0%
13.6%
9.1%
4.5%
4.5%
4.5%
4.5%
0.0%
0.0%
13.6%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
22
22
22
INTERPRETACIN:
OTROS; 14%
CAJA MUNICIPAL; 14%
BCP; 36%
BBVA CONTINENTAL;INTERBANK;
14%
5%
MI BANCO; 9% SCOTIABANK; 9%
BBVA CONTINENTAL;INTERBANK;
14%
5%
MI BANCO; 9% SCOTIABANK; 9%
DISTRITO: HUACHO
PREGUNTA 3: EN QU BENEFICIO O SERVICIO SE BASA PARA SER CLIENTE O SE BASARA PARA ELEGIR DICHO BANCO?
SEXO
M
RESPUESTAS
PRESTIGIO
BUENA ATENCIN
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
9.1%
13.6%
4.5%
18.2%
0.0%
0.0%
4.5%
18.2%
18.2%
13.6%
13.6%
18.2%
0.0%
0.0%
0.0%
27.3%
ADECUADOS
INTERES
22.7%
9.1%
18.2%
9.1%
4.5%
0.0%
0.0%
31.8%
CAJERO AUTO.
CERCA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
RAPIDEZ EN EL
SERVICIO
0.0%
4.5%
4.5%
0.0%
0.0%
0.0%
4.5%
0.0%
4.5%
4.5%
4.5%
0.0%
4.5%
0.0%
0.0%
9.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
OTROS
NO SABE NO OPINA
SUBTOTAL
TOTAL
22
22
22
INTERPRETACIN:
RAPIDEZ EN EL SERVICIO; 5%
DISTRITO: HUALMAY
PREGUNTA 4: QU TIPO DE SERVICIOS HA TENIDO O LE GUSTARA TENER DE UN BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
PRESTAMO
VEHICULAR
4.3%
0.0%
0.0%
4.3%
0.0%
0.0%
0.0%
4.3%
PRESTAMO
PERSONAL
34.8%
30.4%
30.4%
30.4%
4.3%
0.0%
0.0%
14
60.9%
PRESTAMO
HIPOTECARIO
8.7%
0.0%
4.3%
0.0%
4.3%
0.0%
0.0%
8.7%
4.3%
0.0%
4.3%
0.0%
0.0%
0.0%
0.0%
4.3%
TARJETA DE CREDITO
SUELDO
BANCARIZADO
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SEGURO
PERSONAL/FAM.
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
CUENTA DE
AHORROS
4.3%
13.0%
8.7%
8.7%
0.0%
0.0%
8.7%
8.7%
GIROS
/TRASFERENCIAS
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
13
56.5%
10
43.5%
11
47.8%
10
43.5%
8.7%
0.0%
8.7%
20
87.0%
NO OPINA
SUBTOTAL
TOTAL
23
23
23
INTERPRETACIN:
PRESTAMO VEHICULAR; 4%
CUENTA DE AHORROS; 17%
TARJETA DE CREDITO; 4%
PRESTAM O HIPOTECARIO; 9%
PRESTAM O PERSONAL; 65%
PRESTAMO VEHICULAR; 4%
CUENTA DE AHORROS; 17%
TARJETA DE CREDITO; 4%
PRESTAM O HIPOTECARIO; 9%
PRESTAM O PERSONAL; 65%
DISTRITO: HUALMAY
PREGUNTA 5: RECUERDA QU EMPRESAS BANCARIAS TIENE SU DISTRITO?
SEXO
M
RESPUESTAS
BCP
INTERBANK
SCOTIBANK
BANCO DE LA
NACION
BBVA CONTINENTAL
MI BANCO
CAJA MUNICIPAL
OTROS
NINGUNO
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
22
22
22
INTERPRETACIN:
INTERPRETACIN:
NINGUNO; 100%
DISTRITO: HUALMAY
PREGUNTA 6: ACTUALMENTE EST PAGANDO UN PRSTAMO BANCARIO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
22.7%
13.6%
13.6%
18.2%
4.5%
0.0%
4.5%
27.3%
NO
31.8%
31.8%
31.8%
27.3%
4.5%
0.0%
4.5%
13
59.1%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
TOTAL
22
22
22
INTERPRETACIN:
SI; 36%
NO; 64%
SI; 36%
NO; 64%
DISTRITO: HUALMAY
PREGUNTA 7: CUNTAS VECES HA TENIDO QUE RECURRIR A UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
UNA VEZ
DOS VECES
TRES O MS VECES
NINGUNA VEZ
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
9.1%
13.6%
4.5%
18.2%
0.0%
0.0%
0.0%
22.7%
4.5%
9.1%
4.5%
9.1%
0.0%
0.0%
4.5%
9.1%
27.3%
9.1%
9.1%
18.2%
9.1%
0.0%
0.0%
31.8%
13.6%
13.6%
27.3%
0.0%
0.0%
0.0%
4.5%
22.7%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
22
22
22
INTERPRETACIN:
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 8: CUL HA SIDO O SERA EL MOTIVO PRINCIPAL PARA SOLICITAR UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
INVERTIR EN
NEGOCIO
COMPRAR CASA
PAGAR DEUDAS
MEJORAR VIVIENDA
VIAJAR
ESTUDIOS
COMPRAR BIENES
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
13.6%
22.7%
18.2%
13.6%
4.5%
0.0%
4.5%
31.8%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.5%
0.0%
4.5%
0.0%
0.0%
0.0%
4.5%
22.7%
9.1%
4.5%
22.7%
4.5%
0.0%
0.0%
27.3%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
13.6%
4.5%
18.2%
0.0%
0.0%
0.0%
4.5%
13.6%
0.0%
4.5%
0.0%
4.5%
0.0%
0.0%
0.0%
4.5%
4.5%
0.0%
4.5%
0.0%
0.0%
0.0%
0.0%
4.5%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
22
22
22
INTERPRETACIN:
INTERPRETACIN:
PAGAR DEUDAS; 5%
MEJORAR VIVIENDA; 32%
DISTRITO: HUALMAY
PREGUNTA 9: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO PERSONAL?
SEXO
M
RESPUESTAS
12 MESES
24 MESES
36 MESES
48 MESES
60 MESES
72 MESES O MS
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
40.9%
31.8%
36.4%
31.8%
4.5%
0.0%
4.5%
14
63.6%
9.1%
13.6%
9.1%
9.1%
4.5%
0.0%
4.5%
18.2%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.5%
0.0%
0.0%
4.5%
0.0%
0.0%
0.0%
4.5%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
22
22
22
INTERPRETACIN:
INTERPRETACIN:
48 MESES; 5%
12 MESES; 73%
DISTRITO: HUALMAY
PREGUNTA 10: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO HIPOTECARIO?
SEXO
M
RESPUESTAS
5 AOS
7 AOS
10 AOS
15 AOS
20 AOS
MS DE 20 AOS
NO SABE NO OPINA
SUBTOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
36.4%
36.4%
31.8%
31.8%
9.1%
0.0%
9.1%
13
59.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
18.2%
9.1%
13.6%
13.6%
0.0%
0.0%
0.0%
27.3%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
TOTAL
22
22
22
INTERPRETACIN:
5 AOS; 73%
10 AOS; 27%
DISTRITO: HUALMAY
PREGUNTA 11: CUL FUE EL MOTIVO POR EL CUAL VISIT POR LTIMA VEZ UN BANCO?
SEXO
M
RESPUESTAS
DEPSITO A SU CUENTA
CAMBIAR UN CHEQUE
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
4.5%
9.1%
9.1%
4.5%
0.0%
0.0%
9.1%
4.5%
4.5%
0.0%
4.5%
0.0%
0.0%
0.0%
0.0%
4.5%
REALIZAR UNA
TRASFERENCIA
4.5%
9.1%
4.5%
9.1%
0.0%
0.0%
0.0%
13.6%
SOLICITAR UN
PRESTAMO
36.4%
13.6%
18.2%
22.7%
9.1%
0.0%
0.0%
10
45.5%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SOLIC. EXTR. DE MI
CUENTA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
PAGAR RECIBOS
LUZ/AGUA
0.0%
4.5%
0.0%
4.5%
0.0%
0.0%
0.0%
4.5%
SOLICITAR
INFORMACION
NO OPINA
SUBTOTAL
4.5%
4.5%
4.5%
4.5%
0.0%
0.0%
0.0%
9.1%
0.0%
4.5%
4.5%
0.0%
0.0%
0.0%
0.0%
4.5%
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
TOTAL
22
22
22
INTERPRETACIN:
SOLICITAR INFORMACION; 9%
CAMBIAR UN CHEQUE; 5%
PAGAR RECIBOS LUZ/AGUA; 5%
REALIZAR UNA TRASFERENCIA; 14%
DISTRITO: HUALMAY
PREGUNTA 12: CUANDO FUE POR LTIMA VEZ AL BANCO, CUNTO TIEMPO TARD PARA REALIZAR LA TRANSACCIN?
SEXO
M
RESPUESTAS
10 MINUTOS
20 MINUTOS
30 MINUTOS
40 MINUTOS
50 MINUTOS
UNA HORA O MS
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.0%
4.5%
4.5%
0.0%
0.0%
0.0%
4.5%
0.0%
9.1%
4.5%
4.5%
0.0%
0.0%
0.0%
0.0%
13.6%
27.3%
27.3%
27.3%
36.4%
9.1%
0.0%
4.5%
10
45.5%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.5%
4.5%
4.5%
4.5%
0.0%
0.0%
0.0%
9.1%
13.6%
0.0%
0.0%
4.5%
0.0%
0.0%
0.0%
13.6%
NO SABE NO OPINA
SUBTOTAL
0.0%
4.5%
4.5%
0.0%
0.0%
0.0%
0.0%
4.5%
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
TOTAL
22
22
22
INTERPRETACIN:
NO SABE NO OPINA; 5%
10 MINUTOS; 5%
20 M INUTOS; 14%
DISTRITO: HUALMAY
PREGUNTA 13: CREE USTED QU LOS SERVICIOS DE AGUA, LUZ, TELFONO, ...DEBEN PAGARSE EN LOS BANCOS?
SEXO
M
RESPUESTAS
YA LO HAGO POR ESE
MEDIO
SI, NOS EVITARIA
DESPLAZAM.
NO, PREFIERO IR A
CADA EMPRESA
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
4.5%
13.6%
9.1%
9.1%
0.0%
0.0%
9.1%
9.1%
31.8%
22.7%
22.7%
22.7%
9.1%
0.0%
0.0%
12
54.5%
18.2%
9.1%
13.6%
13.6%
0.0%
0.0%
0.0%
22.7%
NO OPINA NO
RESPONE
SUBTOTAL
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
TOTAL
22
22
22
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 14: SI CUENTA CON ALGUNA TARJETA DE DBITO, CON QU FRECUENCIA UTILIZA USTED UN CAJERO AUTOMTICO?
SEXO
M
RESPUESTAS
DIARIO
SEMANAL
QUINCENAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
4.5%
4.5%
4.5%
4.5%
0.0%
0.0%
4.5%
4.5%
22.7%
18.2%
9.1%
31.8%
0.0%
0.0%
4.5%
31.8%
4.5%
9.1%
4.5%
4.5%
4.5%
0.0%
0.0%
13.6%
MENSUAL
CUALQUIER DIA
NO TENGO TARJETA
NO OPINA
SUBTOTAL
13.6%
9.1%
18.2%
4.5%
0.0%
0.0%
0.0%
22.7%
4.5%
4.5%
9.1%
0.0%
0.0%
0.0%
0.0%
9.1%
4.5%
0.0%
0.0%
0.0%
4.5%
0.0%
13.6%
4.5%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
22.7%
19
86.4%
TOTAL
22
22
25
INTERPRETACIN:
MENSUAL; 23%
DIARIO; 9%
QUINCENAL; 14%
SEMANAL; 41%
DISTRITO: HUALMAY
PREGUNTA 15: TIENE O HA TENIDO ALGUNA VEZ TARJETA DE CRDITO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
40.9%
27.3%
31.8%
31.8%
4.5%
0.0%
9.1%
12
54.5%
NO
13.6%
18.2%
13.6%
13.6%
4.5%
0.0%
0.0%
31.8%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
TOTAL
22
22
22
INTERPRETACIN:
NO; 32%
SI; 68%
DISTRITO: HUALMAY
SEXO
EDAD
RESPUESTAS
N
F
%
20-35
%
NIVEL SOCIOECONMICO
36-50
%
51-65
%
A
%
B
%
C
%
D
%
POSITIVA
36.4%
27.3%
27.3%
36.4%
0.0%
0.0%
9.1%
11
50.0%
NEGATIVA
9.1%
0.0%
4.5%
0.0%
4.5%
0.0%
0.0%
9.1%
INDIFERENTE
9.1%
13.6%
9.1%
9.1%
4.5%
0.0%
0.0%
22.7%
NO OPINA
0.0%
4.5%
4.5%
0.0%
0.0%
0.0%
0.0%
4.5%
SUBTOTAL
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
TOTAL
22
22
22
INTERPRETACIN:
NEGATIVA; 9%
POSITIVA; 64%
DISTRITO: HUALMAY
PREGUNTA 17: SABE QUE LA MAYORA DE BANCOS...TIENEN UN DEFENSOR DEL CLIENTE AL QUE PUEDE DIRIGIRSE CUANDO TENGA UN PROBLEMA C
SEXO
EDAD
NIVEL SOCIOECONMICO
RESPUESTAS
20-35
36-50
51-65
SI
22.7%
27.3%
27.3%
18.2%
4.5%
0.0%
9.1%
40.9%
NO
31.8%
18.2%
18.2%
27.3%
4.5%
0.0%
0.0%
10
45.5%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
TOTAL
22
22
22
INTERPRETACIN:
NO; 50%
SI; 50%
DISTRITO: HUALMAY
PREGUNTA 18: HA TENIDO ALGUNA VEZ PROBLEMAS EN EL BANCO AL PUNTO DE QUEJARSE EN EL LIBRO DE RECLAMACIONES?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
13.6%
4.5%
9.1%
9.1%
0.0%
0.0%
0.0%
13.6%
NO
40.9%
40.9%
36.4%
36.4%
9.1%
0.0%
9.1%
16
72.7%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
TOTAL
22
22
22
INTERPRETACIN:
SI; 18%
NO; 82%
DISTRITO: HUALMAY
PREGUNTA 19: CREE USTED QUE EN SU DISTRITO O BARRIO, HACE FALTA INSTALAR UNA SUCURSAL/AGENCIA DE BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
36.4%
10
45.5%
36.4%
40.9%
4.5%
0.0%
9.1%
15
68.2%
NO
18.2%
0.0%
9.1%
4.5%
4.5%
0.0%
0.0%
18.2%
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
TOTAL
22
22
22
INTERPRETACIN:
SI; 82%
DISTRITO: HUALMAY
PREGUNTA 20: SE HA ENDEUDADO ALGUNA VEZ CON UN BANCO Y NO HA PODIDO CUMPLIR CON LOS PAGOS?
SEXO
M
RESPUESTAS
SI, UNA VEZ
SI, ALGUNAS VECES
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.0%
4.5%
0.0%
4.5%
0.0%
0.0%
0.0%
4.5%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
NO, SIEMPRE HE
CUMPLIDO
13.6%
9.1%
9.1%
9.1%
4.5%
0.0%
0.0%
22.7%
NUNCA ME HE
ENDEUDADO
40.9%
31.8%
36.4%
31.8%
4.5%
0.0%
9.1%
13
59.1%
NO SABE NO
RESPONDE
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
TOTAL
22
22
22
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 21: EN LNEAS GENERALES QU LE PARECE LA CALIDAD DEL SERVICIO QUE LE BRINDA SU BANCO?
SEXO
M
RESPUESTAS
MUY BUENO
BUENO
REGULAR
MALO
PESIMO
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.0%
13.6%
4.5%
4.5%
4.5%
0.0%
4.5%
9.1%
10
45.5%
27.3%
27.3%
40.9%
4.5%
0.0%
4.5%
14
63.6%
9.1%
0.0%
9.1%
0.0%
0.0%
0.0%
0.0%
9.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.5%
4.5%
0.0%
0.0%
0.0%
0.0%
4.5%
12
54.5%
10
45.5%
10
45.5%
10
45.5%
9.1%
0.0%
9.1%
19
86.4%
22
22
22
INTERPRETACIN:
BUENO; 73%
REGULAR; 9%
BUENO; 73%
MICO
TOTAL
D
CANTIDAD
0.0%
15
68.2%
15
15
0.0%
31.8%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
22
22
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
4.5%
0.0%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
36.4%
0.0%
0.0%
4.5%
0.0%
4.5%
0.0%
0.0%
9.1%
0.0%
0.0%
9.1%
0.0%
0.0%
13.6%
0.0%
0.0%
13.6%
0.0%
0.0%
13.6%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
22
22
22
0
0
0
0
0
0
0
0
0
0
22
0
0
0
0
0
0
0
0
0
0
0.0%
0.0%
DICHO BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
22.7%
0.0%
31.8%
0.0%
0.0%
31.8%
0.0%
0.0%
0.0%
0.0%
0.0%
4.5%
0.0%
0.0%
9.1%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
22
22
22
0
0
0
0
0
0
0
0
0
0
0
22
0
0
0
0
0
0
0
0
0
0
0
0.0%
4.5%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
4.3%
0.0%
15
65.2%
15
15
0.0%
0.0%
8.7%
0.0%
0.0%
4.3%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
17.4%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.3%
0.0%
23
100.0%
23
23
23
0
0
0
0
0
0
23
0
0
0
0
0
0
0.0%
4.3%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
22
22
4.5%
0.0%
22
100.0%
22
22
22
0
0
0
0
22
0
0
0
0
0.0%
0.0%
MICO
TOTAL
D
CANTIDAD
0.0%
36.4%
0.0%
14
63.6%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
4.5%
0.0%
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
8
14
0
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
8
14
0
22
22
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
22.7%
0.0%
13.6%
4.5%
0.0%
36.4%
0.0%
0.0%
27.3%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
22
22
22
0
0
0
0
0
0
22
0
0
0
0
0
0
0.0%
0.0%
NCARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
36.4%
0.0%
0.0%
0.0%
0.0%
4.5%
4.5%
0.0%
31.8%
0.0%
0.0%
0.0%
0.0%
0.0%
18.2%
0.0%
0.0%
4.5%
0.0%
0.0%
4.5%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
22
22
22
0
22
0
0.0%
0.0%
NAL?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
16
72.7%
16
16
0.0%
22.7%
0.0%
0.0%
0.0%
0.0%
0.0%
4.5%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
22
22
22
0
22
0
4.5%
0.0%
CARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
16
72.7%
16
16
0.0%
0.0%
0.0%
0.0%
27.3%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
22
22
4.5%
0.0%
MICO
TOTAL
D
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
13.6%
0.0%
4.5%
0.0%
0.0%
13.6%
4.5%
0.0%
11
50.0%
11
11
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.5%
0.0%
0.0%
0.0%
0.0%
9.1%
0.0%
0.0%
4.5%
4.5%
0.0%
22
100.0%
22
22
22
0
0
0
0
0
0
0
0
0
0
0
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
TRANSACCIN?
MICO
TOTAL
D
CANTIDAD
0.0%
4.5%
0.0%
13.6%
4.5%
0.0%
12
54.5%
16
12
0.0%
0.0%
0.0%
0.0%
0.0%
9.1%
0.0%
0.0%
13.6%
0.0%
0.0%
0.0%
0.0%
4.5%
4.5%
0.0%
22
100.0%
OS BANCOS?
MICO
TOTAL
D
22
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
18.2%
0.0%
12
54.5%
12
12
0.0%
27.3%
0.0%
0.0%
4.5%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
22
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
JERO AUTOMTICO?
MICO
TOTAL
D
CANTIDAD
0.0%
9.1%
0.0%
40.9%
0.0%
13.6%
0.0%
4.5%
0.0%
0.0%
0.0%
22.7%
0.0%
0.0%
9.1%
0.0%
0.0%
4.5%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
22
25
22
0
0
0
0
0
0
0
0
0
0
0
0
0
25
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
15
7
0
0
0
15
7
MICO
TOTAL
D
CANTIDAD
0.0%
15
68.2%
0.0%
31.8%
4.5%
0.0%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
MICO
TOTAL
D
E
%
CANTIDAD
0
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
4.5%
0.0%
14
63.6%
0.0%
0.0%
9.1%
0.0%
0.0%
22.7%
0.0%
0.0%
4.5%
4.5%
0.0%
22
100.0%
MICO
TOTAL
14
2
5
1
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
14
2
5
1
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
0.0%
11
50.0%
4.5%
0.0%
11
50.0%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
E RECLAMACIONES?
0
0
11
11
0
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
11
11
0
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
CANTIDAD
0.0%
18.2%
0.0%
18
81.8%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
4.5%
0.0%
0
0
0
4
18
0
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
4
18
0
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
NCIA DE BANCO?
MICO
TOTAL
D
CANTIDAD
0.0%
18
81.8%
0.0%
18.2%
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
4.5%
0.0%
0
0
0
18
4
0
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
18
4
0
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
OS PAGOS?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
4.5%
0.0%
0.0%
0.0%
0.0%
22.7%
4.5%
0.0%
16
72.7%
16
16
0.0%
0.0%
0.0%
4.5%
0.0%
22
100.0%
22
22
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0.0%
0.0%
SU BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
13.6%
0.0%
16
72.7%
16
16
0.0%
0.0%
9.1%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
4.5%
4.5%
0.0%
22
100.0%
22
22
0.0%
4.5%
PROVINCIA HUAURA
PREGUNTA 1: ES USTED CLIENTE DE ALGN BANCO O CAJA MUNICIPAL?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
205
32.9%
188
30.2%
128
20.5%
173
27.8%
92
14.8%
1.4%
104
16.7%
198
31.8%
73
NO
110
17.7%
120
19.3%
83
13.3%
80
12.8%
67
10.8%
0.2%
39
6.3%
103
16.5%
72
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
315
50.6%
308
49.4%
211
33.9%
253
40.6%
159
25.5%
10
1.6%
143
23.0%
301
48.3%
145
TOTAL
623
623
623
INTERPRETACIN:
37%
63%
DISTRITO: HUACHO
PREGUNTA 2: DE QU BANCO ES CLIENTE O LE GUSTARA SERLO?
SEXO
M
RESPUESTAS
BCP
BANCO DE LA
NACION
INTERBANK
SCOTIABANK
MI BANCO
BBVA CONTINENTAL
CAJA MUNICIPAL
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
87
14.0%
71
11.4%
60
9.6%
69
11.1%
29
4.7%
0.2%
53
8.5%
69
11.1%
29
55
8.8%
75
12.0%
34
5.5%
46
7.4%
50
8.0%
0.3%
32
5.1%
52
8.3%
35
29
4.7%
15
2.4%
14
2.2%
22
3.5%
1.4%
0.5%
1.3%
22
3.5%
12
25
4.0%
20
3.2%
18
2.9%
16
2.6%
10
1.6%
0.0%
11
1.8%
24
3.9%
10
1.6%
26
4.2%
15
2.4%
13
2.1%
1.3%
0.0%
1.3%
15
2.4%
12
27
4.3%
23
3.7%
24
3.9%
19
3.0%
1.1%
0.3%
11
1.8%
25
4.0%
10
40
6.4%
45
7.2%
23
3.7%
45
7.2%
17
2.7%
0.3%
1.1%
54
8.7%
20
42
6.7%
33
5.3%
22
3.5%
24
3.9%
29
4.7%
0.0%
13
2.1%
40
6.4%
20
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
315
50.6%
308
49.4%
210
33.7%
254
40.8%
159
25.5%
10
1.6%
143
23.0%
301
48.3%
145
623
623
623
INTERPRETACIN:
OTROS; 12%
BCP; 25%
CAJA MUNICIPAL; 14%
BBVA CONTINENTAL; 8%
MI BANCO;
6% DE LA NACION; 21%
BANCO
SCOTIABANK; 7% INTERBANK; 7%
BBVA CONTINENTAL; 8%
MI BANCO;
6% DE LA NACION; 21%
BANCO
SCOTIABANK; 7% INTERBANK; 7%
DISTRITO: HUACHO
PREGUNTA 3: EN QU BENEFICIO O SERVICIO SE BASA PARA SER CLIENTE O SE BASARA PARA ELEGIR DICHO BANCO?
SEXO
M
RESPUESTAS
PRESTIGIO
BUENA ATENCIN
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
44
7.1%
49
7.9%
27
4.3%
44
7.1%
22
3.5%
0.2%
30
4.8%
38
6.1%
14
72
11.6%
74
11.9%
48
7.7%
52
8.3%
46
7.4%
0.3%
27
4.3%
63
10.1%
47
ADECUADOS
INTERES
118
18.9%
103
16.5%
78
12.5%
95
15.2%
48
7.7%
0.8%
47
7.5%
118
18.9%
47
CAJERO AUTO.
CERCA
14
2.2%
15
2.4%
15
2.4%
1.1%
1.1%
0.0%
10
1.6%
10
1.6%
RAPIDEZ EN EL
SERVICIO
28
4.5%
37
5.9%
21
3.4%
31
5.0%
13
2.1%
0.2%
13
2.1%
35
5.6%
14
39
6.3%
30
4.8%
21
3.4%
25
4.0%
23
3.7%
0.2%
16
2.6%
37
5.9%
14
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
315
50.6%
308
49.4%
210
33.7%
254
40.8%
159
25.5%
10
1.6%
143
23.0%
301
48.3%
145
OTROS
NO SABE NO OPINA
SUBTOTAL
TOTAL
623
623
623
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 4: QU TIPO DE SERVICIOS HA TENIDO O LE GUSTARA TENER DE UN BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
PRESTAMO
VEHICULAR
32
3.2%
22
2.2%
15
1.5%
28
2.8%
11
1.1%
0.4%
16
1.6%
24
2.4%
PRESTAMO
PERSONAL
201
19.9%
209
20.7%
141
14.0%
182
18.0%
87
8.6%
0.7%
82
8.1%
212
21.0%
94
PRESTAMO
HIPOTECARIO
31
3.1%
18
1.8%
18
1.8%
19
1.9%
12
1.2%
0.1%
19
1.9%
16
1.6%
13
60
5.9%
56
5.5%
48
4.8%
48
4.8%
20
2.0%
0.2%
33
3.3%
60
5.9%
20
TARJETA DE CREDITO
SUELDO
BANCARIZADO
46
4.6%
34
3.4%
35
3.5%
30
3.0%
15
1.5%
0.1%
22
2.2%
39
3.9%
18
SEGURO
PERSONAL/FAM.
45
4.5%
31
3.1%
21
2.1%
35
3.5%
20
2.0%
0.0%
17
1.7%
38
3.8%
18
CUENTA DE
AHORROS
84
8.3%
75
7.4%
50
5.0%
74
7.3%
35
3.5%
0.4%
56
5.5%
71
7.0%
25
GIROS
/TRASFERENCIAS
28
2.8%
36
3.6%
30
3.0%
19
1.9%
15
1.5%
0.1%
22
2.2%
31
3.1%
0.0%
0.2%
0.1%
0.0%
0.1%
0.0%
0.0%
0.2%
527
52.2%
483
47.8%
359
35.5%
435
43.1%
216
21.4%
20
2.0%
267
26.4%
493
48.8%
204
NO OPINA
SUBTOTAL
TOTAL
1010
1010
1010
INTERPRETACIN:
GIROS /TRASFERENCIAS; 6% NO OPINA; 0% PRESTAMO VEHICULAR; 5%
CUENTA DE AHORROS; 16%
PRESTAM
SEGURO PERSONAL/FAM.;
8%O PERSONAL; 41%
SUELDO BANCARIZADO
; 8%
GIROS /TRASFERENCIAS;
6% NO OPINA; 0% PRESTAMO
VEHICULAR; 5%
SUELDO BANCARIZADO
TARJETA DE CREDITO; 11%
; 8%
PRESTAM O HIPOTECARIO; 5%
DISTRITO: HUALMAY
PREGUNTA 5: RECUERDA QU EMPRESAS BANCARIAS TIENE SU DISTRITO?
SEXO
M
RESPUESTAS
BCP
INTERBANK
SCOTIBANK
BANCO DE LA
NACION
BBVA CONTINENTAL
MI BANCO
CAJA MUNICIPAL
OTROS
NINGUNO
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
123
7.1%
105
6.0%
77
4.4%
104
6.0%
47
2.7%
0.3%
108
6.2%
97
5.6%
18
81
4.7%
77
4.4%
56
3.2%
71
4.1%
31
1.8%
0.2%
93
5.4%
56
3.2%
82
4.7%
84
4.8%
57
3.3%
72
4.1%
37
2.1%
0.2%
90
5.2%
67
3.9%
155
8.9%
162
9.3%
116
6.7%
127
7.3%
74
4.3%
0.5%
115
6.6%
139
8.0%
40
79
4.6%
74
4.3%
53
3.1%
70
4.0%
30
1.7%
0.2%
92
5.3%
53
3.1%
68
3.9%
74
4.3%
52
3.0%
60
3.5%
30
1.7%
0.2%
90
5.2%
42
2.4%
110
6.3%
115
6.6%
77
4.4%
99
5.7%
49
2.8%
0.3%
106
6.1%
93
5.4%
19
32
1.8%
39
2.2%
27
1.6%
27
1.6%
17
1.0%
0.0%
36
2.1%
15
0.9%
17
142
8.2%
134
7.7%
88
5.1%
112
6.5%
76
4.4%
0.1%
22
1.3%
147
8.5%
97
872
50.2%
864
49.8%
603
34.7%
742
42.7%
391
22.5%
36
2.1%
752
43.3%
709
40.8%
211
1736
1736
1736
INTERPRETACIN:
OTROS
CAJA MUNICIPAL
INTERBANK
INTERPRETACIN:
INTERBANK
OTROS
CAJA MUNICIPAL
SCOTIBANK
MI BANCO
BANCO DE LA NACION
BBVA CONTINENTAL
DISTRITO: HUALMAY
PREGUNTA 6: ACTUALMENTE EST PAGANDO UN PRSTAMO BANCARIO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
113
18.1%
92
14.8%
63
10.1%
93
14.9%
49
7.9%
0.6%
55
8.8%
107
17.2%
35
NO
202
32.4%
216
34.7%
147
23.6%
161
25.8%
110
17.7%
1.0%
88
14.1%
195
31.3%
109
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
315
50.6%
308
49.4%
210
33.7%
254
40.8%
159
25.5%
10
1.6%
143
23.0%
302
48.5%
144
TOTAL
623
623
623
INTERPRETACIN:
SI; 33%
NO; 67%
NO; 67%
DISTRITO: HUALMAY
PREGUNTA 7: CUNTAS VECES HA TENIDO QUE RECURRIR A UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
UNA VEZ
DOS VECES
TRES O MS VECES
NINGUNA VEZ
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
64
10.3%
73
11.7%
48
7.7%
56
9.0%
33
5.3%
0.3%
24
3.9%
72
11.6%
35
52
8.3%
46
7.4%
27
4.3%
47
7.5%
24
3.9%
0.5%
32
5.1%
46
7.4%
16
72
11.6%
51
8.2%
26
4.2%
59
9.5%
38
6.1%
0.5%
41
6.6%
62
10.0%
16
127
20.4%
138
22.2%
110
17.7%
91
14.6%
64
10.3%
0.3%
47
7.5%
121
19.4%
77
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
315
50.6%
308
49.4%
211
33.9%
253
40.6%
159
25.5%
10
1.6%
144
23.1%
301
48.3%
144
623
623
623
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 8: CUL HA SIDO O SERA EL MOTIVO PRINCIPAL PARA SOLICITAR UN PRSTAMO BANCARIO?
SEXO
M
RESPUESTAS
INVERTIR EN
NEGOCIO
COMPRAR CASA
PAGAR DEUDAS
MEJORAR VIVIENDA
VIAJAR
ESTUDIOS
COMPRAR BIENES
OTROS
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
147
23.6%
132
21.2%
88
14.1%
126
20.2%
65
10.4%
0.8%
64
10.3%
142
22.8%
63
20
3.2%
17
2.7%
11
1.8%
17
2.7%
1.4%
0.2%
1.4%
16
2.6%
10
22
3.5%
38
6.1%
21
3.4%
25
4.0%
14
2.2%
0.0%
13
2.1%
29
4.7%
13
46
7.4%
58
9.3%
25
4.0%
49
7.9%
30
4.8%
0.2%
21
3.4%
48
7.7%
27
1.0%
0.3%
0.8%
0.3%
0.2%
0.0%
0.3%
0.8%
23
3.7%
29
4.7%
37
5.9%
1.3%
1.1%
0.2%
17
2.7%
21
3.4%
13
22
3.5%
15
2.4%
12
1.9%
15
2.4%
10
1.6%
0.2%
1.4%
17
2.7%
28
4.5%
17
2.7%
10
1.6%
12
1.9%
23
3.7%
0.2%
1.3%
24
3.9%
0.2%
0.0%
0.2%
0.0%
0.0%
0.0%
0.0%
0.0%
315
50.6%
308
49.4%
210
33.7%
254
40.8%
159
25.5%
10
1.6%
143
23.0%
302
48.5%
145
623
623
624
INTERPRETACIN:
INTERPRETACIN:
OTROS; 7% NO OPINA; 0%
COMPRAR BIENES; 6%
ESTUDIOS; 8%
VIAJAR; 1% INVERTIR EN NEGOCIO; 45%
MEJORAR VIVIENDA; 17%
DISTRITO: HUALMAY
PREGUNTA 9: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO PERSONAL?
SEXO
M
RESPUESTAS
12 MESES
24 MESES
36 MESES
48 MESES
60 MESES
72 MESES O MS
NO SABE NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
208
33.4%
211
33.9%
150
24.1%
170
27.3%
99
15.9%
0.8%
100
16.1%
222
35.6%
81
81
13.0%
80
12.8%
44
7.1%
69
11.1%
48
7.7%
0.8%
30
4.8%
63
10.1%
52
20
3.2%
15
2.4%
14
2.2%
12
1.9%
1.4%
0.0%
11
1.8%
15
2.4%
1.0%
0.2%
0.2%
0.3%
0.3%
0.0%
0.0%
0.3%
0.0%
0.0%
0.2%
0.0%
0.2%
0.0%
0.2%
0.0%
0.0%
0.2%
0.0%
0.2%
0.0%
0.0%
0.2%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
315
50.6%
308
49.4%
210
33.7%
254
40.8%
159
25.5%
10
1.6%
143
23.0%
302
48.5%
144
623
623
623
INTERPRETACIN:
INTERPRETACIN:
36 MESES; 6%
48 MESES; 1%
72 MESES O MS; 0%
12 MESES; 67%
DISTRITO: HUALMAY
PREGUNTA 10: A SU CRITERIO CUL ES EL TIEMPO IDEAL PARA PAGAR UN PRSTAMO HIPOTECARIO?
SEXO
M
RESPUESTAS
5 AOS
7 AOS
10 AOS
15 AOS
20 AOS
MS DE 20 AOS
NO SABE NO OPINA
SUBTOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
155
24.9%
160
25.7%
104
16.7%
136
21.8%
76
12.2%
0.3%
79
12.7%
161
25.8%
64
54
8.7%
47
7.5%
35
5.6%
42
6.7%
24
3.9%
0.3%
18
2.9%
55
8.8%
22
70
11.2%
64
10.3%
44
7.1%
50
8.0%
40
6.4%
0.5%
27
4.3%
57
9.1%
40
15
2.4%
20
3.2%
14
2.2%
11
1.8%
1.4%
0.3%
1.3%
14
2.2%
11
14
2.2%
10
1.6%
10
1.6%
1.4%
0.8%
0.2%
1.0%
10
1.6%
0.6%
0.8%
0.3%
0.5%
0.6%
0.0%
0.8%
0.5%
0.5%
0.3%
0.2%
0.5%
0.2%
0.0%
0.0%
0.3%
315
50.6%
308
49.4%
210
33.7%
254
40.8%
159
25.5%
10
1.6%
143
23.0%
302
48.5%
144
TOTAL
623
623
623
INTERPRETACIN:
10 AOS; 22%
7 AOS; 16%
DISTRITO: HUALMAY
PREGUNTA 11: CUL FUE EL MOTIVO POR EL CUAL VISIT POR LTIMA VEZ UN BANCO?
SEXO
M
RESPUESTAS
DEPSITO A SU CUENTA
CAMBIAR UN CHEQUE
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
52
8.3%
43
6.9%
32
5.1%
37
5.9%
26
4.2%
0.3%
30
4.8%
44
7.1%
15
11
1.8%
12
1.9%
13
2.1%
1.0%
0.6%
0.0%
1.3%
1.1%
REALIZAR UNA
TRASFERENCIA
74
11.9%
83
13.3%
61
9.8%
56
9.0%
40
6.4%
0.6%
25
4.0%
75
12.0%
51
SOLICITAR UN
PRESTAMO
53
8.5%
48
7.7%
28
4.5%
50
8.0%
23
3.7%
0.0%
16
2.6%
62
10.0%
21
14
2.2%
1.4%
1.4%
1.4%
0.8%
0.0%
1.4%
11
1.8%
SOLIC. EXTR. DE MI
CUENTA
11
1.8%
11
1.8%
0.8%
1.1%
10
1.6%
0.0%
1.0%
10
1.6%
PAGAR RECIBOS
LUZ/AGUA
51
8.2%
57
9.1%
31
5.0%
50
8.0%
27
4.3%
0.2%
27
4.3%
60
9.6%
18
SOLICITAR
INFORMACION
48
7.7%
44
7.1%
30
4.8%
38
6.1%
24
3.9%
0.5%
22
3.5%
32
5.1%
23
0.2%
0.2%
0.2%
0.2%
0.0%
0.0%
0.0%
0.2%
315
50.6%
308
49.4%
210
33.7%
254
40.8%
159
25.5%
10
1.6%
143
23.0%
302
48.5%
144
NO OPINA
SUBTOTAL
TOTAL
623
623
623
INTERPRETACIN:
NO OPINA; 0%
DEPSITO A SU CUENTA; 15%
CAMBIAR UN CHEQUE; 4%
DISTRITO: HUALMAY
PREGUNTA 12: CUANDO FUE POR LTIMA VEZ AL BANCO, CUNTO TIEMPO TARD PARA REALIZAR LA TRANSACCIN?
SEXO
M
RESPUESTAS
10 MINUTOS
20 MINUTOS
30 MINUTOS
40 MINUTOS
50 MINUTOS
UNA HORA O MS
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
124
19.9%
129
20.7%
100
16.1%
91
14.6%
62
10.0%
0.8%
62
10.0%
108
17.3%
69
99
15.9%
88
14.1%
57
9.1%
77
12.4%
51
8.2%
0.6%
43
6.9%
92
14.8%
42
60
9.6%
60
9.6%
32
5.1%
60
9.6%
32
5.1%
0.2%
27
4.3%
67
10.8%
21
1.3%
1.4%
0.6%
10
1.6%
0.5%
0.0%
1.0%
1.3%
0.6%
0.6%
0.3%
0.5%
0.5%
0.0%
0.2%
0.6%
20
3.2%
17
2.7%
13
2.1%
14
2.2%
1.3%
0.0%
0.3%
24
3.9%
NO SABE NO OPINA
SUBTOTAL
0.0%
0.2%
0.2%
0.0%
0.0%
0.0%
0.0%
0.2%
315
50.6%
308
49.4%
209
33.5%
255
40.9%
159
25.5%
10
1.6%
141
22.6%
304
48.8%
144
TOTAL
623
623
623
INTERPRETACIN:
40 MINUTOS; 3%
20 M INUTOS; 30%
50 MINUTOS; 1%
UNA HORA O MS; 6%
NO SABE NO OPINA; 0%
10 MINUTOS; 41%
DISTRITO: HUALMAY
PREGUNTA 13: CREE USTED QU LOS SERVICIOS DE AGUA, LUZ, TELFONO, ...DEBEN PAGARSE EN LOS BANCOS?
SEXO
M
RESPUESTAS
YA LO HAGO POR ESE
MEDIO
SI, NOS EVITARIA
DESPLAZAM.
NO, PREFIERO IR A
CADA EMPRESA
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
94
15.1%
76
12.2%
43
6.9%
72
11.6%
55
8.8%
0.5%
35
5.6%
105
16.9%
25
88
14.1%
91
14.6%
77
12.4%
70
11.2%
32
5.1%
0.6%
53
8.5%
81
13.0%
36
106
17.0%
119
19.1%
72
11.6%
98
15.7%
55
8.8%
0.5%
50
8.0%
92
14.8%
67
NO OPINA NO
RESPONE
SUBTOTAL
23
3.7%
26
4.2%
18
2.9%
14
2.2%
16
2.6%
0.0%
0.8%
24
3.9%
16
311
49.9%
312
50.1%
210
33.7%
254
40.8%
158
25.4%
10
1.6%
143
23.0%
302
48.5%
144
TOTAL
623
622
623
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 14: SI CUENTA CON ALGUNA TARJETA DE DBITO, CON QU FRECUENCIA UTILIZA USTED UN CAJERO AUTOMTICO?
SEXO
M
RESPUESTAS
DIARIO
SEMANAL
QUINCENAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
0.6%
0.3%
0.6%
0.3%
0.0%
0.0%
0.6%
0.3%
35
5.6%
20
3.2%
18
2.9%
31
5.0%
1.0%
0.5%
17
2.7%
29
4.7%
29
4.7%
22
3.5%
21
3.4%
23
3.7%
1.1%
0.2%
15
2.4%
23
3.7%
10
MENSUAL
41
6.6%
39
6.3%
32
5.1%
27
4.3%
21
3.4%
0.0%
26
4.2%
33
5.3%
19
52
8.3%
41
6.6%
34
5.5%
41
6.6%
18
2.9%
0.6%
22
3.5%
49
7.9%
30
154
24.7%
184
29.5%
101
16.2%
130
20.9%
107
17.2%
0.3%
62
10.0%
166
26.6%
79
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
315
50.6%
308
49.4%
210
33.7%
254
40.8%
159
25.5%
10
1.6%
146
23.4%
302
48.5%
144
CUALQUIER DIA
NO TENGO TARJETA
NO OPINA
SUBTOTAL
TOTAL
623
623
626
INTERPRETACIN:
QUINCENAL; 8%
MENSUAL; 13%
CUALQUIER DIA; 15%
DISTRITO: HUALMAY
PREGUNTA 15: TIENE O HA TENIDO ALGUNA VEZ TARJETA DE CRDITO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
149
23.9%
103
16.5%
82
13.2%
124
19.9%
46
7.4%
1.0%
75
12.0%
132
21.2%
37
NO
165
26.5%
205
32.9%
129
20.7%
128
20.5%
113
18.1%
0.6%
68
10.9%
170
27.3%
106
NO OPINA
0.2%
0.0%
0.0%
0.2%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
315
50.6%
308
49.4%
211
33.9%
253
40.6%
159
25.5%
10
1.6%
143
23.0%
302
48.5%
144
TOTAL
623
623
623
INTERPRETACIN:
SI; 40%
NO; 59%
DISTRITO: HUALMAY
SEXO
EDAD
RESPUESTAS
N
F
%
20-35
%
NIVEL SOCIOECONMICO
36-50
%
51-65
%
A
%
B
%
C
%
D
%
POSITIVA
106
17.0%
62
10.0%
62
10.0%
78
12.5%
28
4.5%
0.5%
51
8.2%
92
14.8%
21
NEGATIVA
33
5.3%
28
4.5%
14
2.2%
33
5.3%
14
2.2%
0.2%
20
3.2%
28
4.5%
12
INDIFERENTE
61
9.8%
84
13.5%
52
8.3%
54
8.7%
39
6.3%
0.3%
17
2.7%
89
14.3%
30
NO OPINA
115
18.5%
134
21.5%
84
13.5%
87
14.0%
78
12.5%
0.6%
56
9.0%
92
14.8%
81
SUBTOTAL
315
50.6%
308
49.4%
212
34.0%
252
40.4%
159
25.5%
10
1.6%
144
23.1%
301
48.3%
144
TOTAL
623
629
623
INTERPRETACIN:
POSITIVA; 27%
NO OPINA; 40%
NEGATIVA; 10%
INDIFERENTE; 23%
DISTRITO: HUALMAY
PREGUNTA 17: SABE QUE LA MAYORA DE BANCOS...TIENEN UN DEFENSOR DEL CLIENTE AL QUE PUEDE DIRIGIRSE CUANDO TENGA UN PROBLEMA C
SEXO
EDAD
NIVEL SOCIOECONMICO
RESPUESTAS
20-35
36-50
51-65
SI
153
24.6%
120
19.3%
88
14.1%
121
19.4%
64
10.3%
0.8%
78
12.5%
134
21.5%
52
NO
162
26.0%
188
30.2%
123
19.7%
132
21.2%
95
15.2%
0.8%
65
10.4%
168
27.0%
92
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
315
50.6%
308
49.4%
211
33.9%
253
40.6%
159
25.5%
10
1.6%
143
23.0%
302
48.5%
144
TOTAL
623
623
623
INTERPRETACIN:
SI; 44%
NO; 56%
DISTRITO: HUALMAY
PREGUNTA 18: HA TENIDO ALGUNA VEZ PROBLEMAS EN EL BANCO AL PUNTO DE QUEJARSE EN EL LIBRO DE RECLAMACIONES?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
28
4.5%
26
4.2%
18
2.9%
25
4.0%
11
1.8%
0.2%
11
1.8%
29
4.7%
13
NO
287
46.1%
282
45.3%
193
31.0%
228
36.6%
148
23.8%
1.4%
132
21.2%
274
44.0%
130
NO OPINA
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
315
50.6%
308
49.4%
211
33.9%
253
40.6%
159
25.5%
10
1.6%
143
23.0%
303
48.6%
143
TOTAL
623
623
623
INTERPRETACIN:
SI; 9%
NO; 91%
DISTRITO: HUALMAY
PREGUNTA 19: CREE USTED QUE EN SU DISTRITO O BARRIO, HACE FALTA INSTALAR UNA SUCURSAL/AGENCIA DE BANCO?
SEXO
EDAD
RESPUESTAS
20-35
NIVEL SOCIOECONMICO
36-50
51-65
SI
183
29.4%
181
29.1%
129
20.7%
137
22.0%
98
15.7%
0.8%
63
10.1%
188
30.2%
92
NO
132
21.2%
126
20.2%
82
13.2%
116
18.6%
60
9.6%
0.8%
79
12.7%
114
18.3%
52
NO OPINA
0.0%
0.2%
0.0%
0.0%
0.2%
0.0%
0.0%
0.2%
SUBTOTAL
315
50.6%
308
49.4%
211
33.9%
253
40.6%
159
25.5%
10
1.6%
142
22.8%
303
48.6%
144
TOTAL
623
623
623
INTERPRETACIN:
NO; 41%
SI; 58%
DISTRITO: HUALMAY
PREGUNTA 20: SE HA ENDEUDADO ALGUNA VEZ CON UN BANCO Y NO HA PODIDO CUMPLIR CON LOS PAGOS?
SEXO
M
RESPUESTAS
SI, UNA VEZ
SI, ALGUNAS VECES
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
25
4.0%
31
5.0%
12
1.9%
25
4.0%
19
3.0%
0.2%
16
2.6%
23
3.7%
15
13
2.1%
16
2.6%
1.3%
14
2.2%
1.1%
0.2%
0.8%
14
2.2%
NO, SIEMPRE HE
CUMPLIDO
120
19.3%
94
15.1%
62
10.0%
102
16.4%
50
8.0%
1.1%
64
10.3%
111
17.8%
28
NUNCA ME HE
ENDEUDADO
157
25.2%
167
26.8%
127
20.4%
116
18.6%
81
13.0%
0.5%
59
9.5%
151
24.2%
93
NO SABE NO
RESPONDE
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
SUBTOTAL
315
50.6%
308
49.4%
209
33.5%
257
41.3%
157
25.2%
12
1.9%
144
23.1%
299
48.0%
144
TOTAL
623
623
623
INTERPRETACIN:
DISTRITO: HUALMAY
PREGUNTA 21: EN LNEAS GENERALES QU LE PARECE LA CALIDAD DEL SERVICIO QUE LE BRINDA SU BANCO?
SEXO
M
RESPUESTAS
MUY BUENO
BUENO
REGULAR
MALO
PESIMO
NO OPINA
SUBTOTAL
TOTAL
EDAD
F
20-35
NIVEL SOCIOECONMICO
36-50
51-65
16
2.6%
21
3.4%
11
1.8%
16
2.6%
10
1.6%
0.2%
11
1.8%
22
3.5%
189
30.3%
157
25.2%
110
17.7%
144
23.1%
92
14.8%
1.0%
88
14.1%
170
27.3%
72
51
8.2%
61
9.8%
43
6.9%
44
7.1%
25
4.0%
0.3%
22
3.5%
52
8.3%
33
0.2%
0.2%
0.3%
0.0%
0.0%
0.0%
0.0%
0.2%
0.2%
0.2%
0.3%
0.0%
0.5%
0.0%
0.0%
0.3%
57
9.1%
67
10.8%
40
6.4%
52
8.3%
29
4.7%
0.2%
20
3.2%
57
9.1%
35
315
50.6%
308
49.4%
208
33.4%
256
41.1%
159
25.5%
10
1.6%
141
22.6%
304
48.8%
144
623
623
623
INTERPRETACIN:
NO OPINA; 20%
PESIMO; 0%
MALO; 0%
REGULAR; 18%
BUENO; 56%
NO OPINA; 20%
PESIMO; 0%
MALO; 0%
REGULAR; 18%
BUENO; 56%
MICO
TOTAL
D
CANTIDAD
1.4%
393
63.1%
393
393
15
2.4%
230
36.9%
230
230
0.0%
0.0%
0.0%
23.3%
24
3.9%
623
100.0%
623
623
623
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
11.7%
11.6%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
CANTIDAD
1.0%
158
25.4%
158
158
1.4%
130
20.9%
130
130
1.9%
0.2%
44
7.1%
45
46
1.1%
0.2%
45
7.2%
44
43
1.9%
0.2%
36
5.8%
36
36
1.6%
0.3%
50
8.0%
50
50
3.2%
0.3%
85
13.6%
85
85
3.2%
0.3%
75
12.0%
75
75
0.0%
0.0%
0.0%
23.3%
24
3.9%
623
100.0%
623
623
623
0
0
0
0
0
0
0
0
0
0
623
0
0
0
0
0
0
0
0
0
0
4.7%
5.6%
DICHO BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
1.6%
93
14.9%
93
93
1.1%
146
23.4%
146
146
7.5%
0.6%
221
35.5%
221
221
1.4%
0.0%
29
4.7%
29
29
2.2%
0.3%
65
10.4%
65
65
2.2%
0.2%
69
11.1%
69
69
0.0%
0.0%
0.0%
23.3%
24
3.9%
623
100.0%
623
623
623
0
0
0
0
0
0
0
0
0
0
0
623
0
0
0
0
0
0
0
0
0
0
0
2.2%
10
7.5%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.3%
54
5.3%
54
54
15
1.5%
410
40.6%
410
410
1.3%
0.0%
49
4.9%
49
49
2.0%
0.1%
116
11.5%
116
116
1.8%
0.0%
80
7.9%
80
80
1.8%
0.3%
76
7.5%
76
76
2.5%
0.3%
159
15.7%
159
159
0.9%
0.1%
64
6.3%
64
64
0.0%
0.0%
0.2%
20.2%
26
2.6%
1010
100.0%
1010
1010
1010
0
0
0
0
0
0
1010
0
0
0
0
0
0
0.7%
9.3%
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
228
13.1%
228
228
0.0%
158
9.1%
158
158
0.3%
0.0%
166
9.6%
166
166
2.3%
15
0.9%
317
18.3%
317
317
0.2%
0.0%
153
8.8%
153
153
0.3%
0.0%
142
8.2%
142
142
1.1%
0.1%
225
13.0%
225
225
1.0%
0.2%
71
4.1%
71
71
5.6%
0.5%
276
15.9%
276
276
12.2%
28
1.6%
1736
100.0%
1736
1736
1736
0
0
0
0
1736
0
0
0
0
1.0%
0.3%
MICO
TOTAL
D
CANTIDAD
0.6%
205
32.9%
20
3.2%
418
67.1%
0.0%
0.0%
0.0%
23.1%
24
3.9%
623
100.0%
5.6%
17.5%
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
205
418
0
623
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
205
418
0
623
623
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.6%
137
22.0%
137
137
0.2%
98
15.7%
98
98
2.6%
0.2%
123
19.7%
123
123
12.4%
18
2.9%
265
42.5%
265
265
0.0%
0.0%
0.0%
23.1%
24
3.9%
623
100.0%
623
623
623
0
0
0
0
0
0
623
0
0
0
0
0
0
5.6%
2.6%
NCARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.8%
279
44.8%
279
279
0.2%
37
5.9%
37
37
2.1%
0.8%
60
9.6%
60
60
4.3%
1.1%
104
16.7%
104
104
0.2%
0.0%
1.3%
2.1%
0.0%
52
8.3%
52
52
1.4%
0.2%
37
5.9%
37
37
1.1%
0.8%
45
7.2%
45
45
0.3%
0.0%
0.2%
23.3%
24
3.9%
623
100.0%
623
624
623
0
624
0
10.1%
1.6%
NAL?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
1.8%
419
67.3%
419
419
11
1.8%
161
25.8%
161
161
1.1%
0.3%
35
5.6%
35
35
0.5%
0.0%
1.1%
0.2%
0.0%
0.0%
0.0%
0.0%
0.2%
0.0%
0.0%
0.0%
23.1%
24
3.9%
623
100.0%
623
623
623
0
623
0
13.0%
11
8.3%
CARIO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
1.4%
315
50.6%
316
315
0.6%
101
16.2%
101
101
6.4%
1.1%
134
21.5%
134
134
1.8%
0.0%
35
5.6%
34
35
0.8%
0.3%
24
3.9%
24
24
0.2%
0.0%
1.4%
0.2%
0.3%
0.8%
23.1%
24
3.9%
623
100.0%
623
623
10.3%
3.5%
MICO
TOTAL
D
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.6%
95
15.2%
95
95
0.2%
23
3.7%
23
23
8.2%
0.3%
157
25.2%
157
157
3.4%
0.3%
101
16.2%
101
101
0.3%
0.2%
23
3.7%
23
23
1.0%
0.0%
22
3.5%
22
22
2.9%
0.3%
108
17.3%
108
108
2.4%
1.1%
3.7%
12
1.9%
92
14.8%
92
92
0.2%
0.0%
0.3%
23.1%
24
3.9%
623
100.0%
623
623
623
0
0
0
0
0
0
0
0
0
0
0
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
TRANSACCIN?
MICO
TOTAL
D
CANTIDAD
1.4%
253
40.6%
253
253
1.0%
187
30.0%
185
187
3.4%
0.6%
120
19.3%
124
120
0.2%
0.3%
17
2.7%
17
17
0.3%
0.2%
1.3%
1.4%
0.3%
37
5.9%
35
37
11.1%
6.7%
0.0%
0.0%
0.2%
23.1%
24
3.9%
623
100.0%
OS BANCOS?
MICO
TOTAL
D
623
623
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.3%
170
27.3%
170
170
1.0%
179
28.7%
179
180
11
1.8%
225
36.1%
225
223
4.0%
5.8%
10.8%
2.6%
0.8%
49
7.9%
23.1%
24
3.9%
623
100.0%
48
50
622
623
622
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
JERO AUTOMTICO?
MICO
TOTAL
D
CANTIDAD
0.0%
1.0%
0.0%
55
8.8%
55
55
0.3%
51
8.2%
51
51
0.0%
1.0%
1.6%
3.0%
0.3%
80
12.8%
80
80
4.8%
0.5%
93
14.9%
93
108
12.7%
17
2.7%
338
54.3%
338
326
0.0%
0.0%
0.0%
23.1%
24
3.9%
623
100.0%
623
626
623
0
0
0
0
0
0
0
0
0
0
0
0
0
626
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
252
370
0
0
0
252
370
MICO
TOTAL
D
CANTIDAD
0.3%
252
40.4%
3.5%
370
59.4%
5.9%
17.0%
22
0.2%
0.0%
0.2%
23.1%
24
3.9%
623
100.0%
MICO
TOTAL
D
E
%
CANTIDAD
1
623
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
623
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
3.4%
0.2%
168
27.0%
1.9%
0.0%
61
9.8%
4.8%
13
2.1%
145
23.3%
13.0%
16
2.6%
249
40.0%
23.1%
30
4.8%
623
100.0%
MICO
TOTAL
168
61
145
249
623
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
168
61
151
249
629
629
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
8.3%
0.6%
273
43.8%
14.8%
20
3.2%
350
56.2%
0.0%
0.0%
0.0%
23.1%
24
3.9%
623
100.0%
E RECLAMACIONES?
0
0
273
350
0
623
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
273
350
0
623
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
MICO
TOTAL
D
CANTIDAD
0.0%
54
8.7%
24
3.9%
569
91.3%
0.0%
0.0%
0.0%
23.0%
24
3.9%
623
100.0%
2.1%
20.9%
0
0
0
54
569
0
623
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
54
569
0
623
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
NCIA DE BANCO?
MICO
TOTAL
D
CANTIDAD
2.6%
364
58.4%
1.3%
258
41.4%
0.0%
0.0%
0.2%
23.1%
24
3.9%
623
100.0%
14.8%
16
8.3%
0
0
0
364
258
1
623
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
364
258
1
623
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
OS PAGOS?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.3%
56
9.0%
56
57
0.2%
29
4.7%
29
29
4.5%
0.5%
214
34.3%
214
213
14.9%
18
2.9%
324
52.0%
324
324
0.0%
0.0%
0.0%
23.1%
24
3.9%
623
100.0%
623
623
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
623
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2.4%
1.3%
SU BANCO?
MICO
TOTAL
D
0
0
0
0
0
0
0
0
0
0
0
0
0
0
CANTIDAD
0.0%
37
5.9%
37
37
10
1.6%
346
55.5%
346
346
5.3%
0.5%
112
18.0%
112
112
0.2%
0.0%
0.3%
0.0%
0.0%
0.3%
5.6%
11
1.8%
124
19.9%
121
124
23.1%
24
3.9%
623
100.0%
623
623
0.5%
11.6%