November 18, 2016

Mrs. Gloria Hochholter

1403 Glendale Blvd
Sylmar, CA 93024
Dear Mrs. Hochholter:MAGIC-WHIRL REPAIRS
Balboa Boulevard
First, I would like tostart off by thanking you for choosing19200
our company
to
San Fernando, CA 90010
supply your washing machine. You can be assured that you have made a
315-555-1234
great purchase with our products. We pride ourselves in ourwww.CQRepairs.com
excellent
reputation of delivering durable washing machines, excellentemail@yourisp.net
customer
service on surveys conducted by J.D. Power and Associates. Our Peace of
Mind repair plan, and our well trained technicians to help aid our customers
with any problems they may encounter.

We thank you for calling an in-home service inspection and hope that in the
future you will call us for any future repairs needed. After, a recent in-home
service inspection our technician was able to pinpoint a number of issues
with your machine listed below.
Motor damage from inadequate electrical supply circuit which caused
excessive overheating to the motor.
Motor short-circuiting caused by water flooding due to a burst water
supply hose.
Weapologize
beingsupports
able to fulfill
your
request but
truly
value your
Crackedfor
tubnot
basket
due to
overloading
thewe
tubs
basket
patronage.
To show our gratitude to you as a valued customer we have
supports.
enclosed a coupon for a 15% discount on any of our new machines. With
installation from one of our service technicians to ensure that the machine
Although,
your Peace
of Mind maintenance plan is current it wont cover
has
been properly
installed.
the damage because of a number of reasons. When you purchased our
machine
yearbusiness
ago, there
noforward
record installation
by ainqualified
We
valueayour
andwas
look
to helping you
the nearMagicfuture.
Whirl service technician. Our plan does not cover installation done by
relatives or friends. Our plan only covers proper usage of the machine that
Sincerely,
is directed in the operation manual. It does not cover any water damage
Veda
Singgih
from burst
hookup hoses or washing heavy rugs. It is also the customers
Veda
Singgih to periodically check water supply hoses. Also, apart from the
responsibility
Customer
Account
Manager
monthly service
plan
your manufacturers warranty had expired and only
vsingih@gmail.com
covers manufacturing defects. Unfortunately, because of the reasons listed
(818)244-6323
ext. 2324
above, your request
for a replacement machine at no cost has been denied.
Although, we are unable to replace your machine through our Peace of
Mind repair plan we have a few alternatives solutions in which we can
accommodate.
a. Have the machine be repaired by our well trained technicians.
b. Purchase one of our refurbished washing machines at a discounted
price.
c. Purchase a new machine with the transfer of our Peace of Mind
repair plan.