CNG N TP SCM

Chng 1
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Suppy chain information system modules

Integrative management and supply chain Processes

2 modules
+ Anticipatory (Push)
+ Responsive (Pull)

Postponement

Chng 2
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Logistical operating arrangement

Figure 2.6. Logistical performance cycles

Chng 3
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Transactional versus Relationship marketing

Basic elements of customer service

Figure 3.1. Satisfaction and quality module (6 gaps)

3 levels of customer focus

+ Customer service
+ Customer satisfaction
+ Customer success

Chng 4
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Total cost of Ownership (figure 4.1)

+ Pre-transaction components
+ Transaction components

+ Post-transaction components
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Procurement strategy portfolio

+ Routine purchases
+ Bottleneck purchases
+ Leverage purchases
+ Critical purchases

Figure 4.3.Procurement strategy matrix

Just in time

Chng 5
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4 basic manufacturing processes

+ Job shop
+ Batch process
+ Line flow
+ Continuous => mass customization

Manufacturing strategies should match market requirement

+ Make-to-order (MTO)
+ Assemble to order (ATO)
+ Make to stock (MTS)

Figure 5.1.Manufacturing strategy and performance cycles

Chng 6
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Table 6.3.How product characteristics influence the need t forecast

Figure 6.6. CPFR in the retail information technology environment

Chng 7

Inventory definition (phn bit cc loi inventory)

Approaches to implementing inventory management policies

+ Reactive approach
+ Planning approach
+ Hybrid approach

Chng 8
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Cc loi transportation ( truck, rail, water, air, pipeline)

Phn loi Advantages and disadvantages

Figure 8.1. Relationship among transportation participants

+ nh ngha c cc bn tham gia
+ V tr v quan im ca cc bn nh th no v khc nhau ra sao

Chng 9
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Warehousing types evolved to accommodate the dynamic aspects

+ Distribution centers
+ Consolidation terminals
+ Break-bulk facilities
+ Cross-docks

Figure 9.6. warehouse management system functionality

Table 9.2. WMS Functionality and Support

Chng 10
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5 loi materials handling system requirement different amount of labor and

capital investment (c im ca tng loi)

+ Manual sorting
+ Mechanized
+ Semi-automated
+ Automated
+ Information-directed
Chng 11
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4 strategies (advantages and disadvantages)

Table 11.3.Differential characteristics of global services

Chng 12
Chng 13
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Figure 3.Research process

(3 phases of operational planning- gm nhng bc no bn trong)

Chng 14
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Figure 14.2.Logistics Functional Aggregation

Figure 14.4. Process Operation

Figure 14.5. Relationship classification framework

5 basic forms of collaboration

+ Controlling
+ Outsourcing
+ Administered
+ Alliance
+ Enterprise extension

Chng 15
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Figure 15.1.The balanced scorecard

Measurement Focus using a balance scorecard approach

+ Financial perspective
+ Internal operations perspective
+ Customer perspective
+ Innovation and learning perspective (Nhng ch s nh th no)

Table 15.1. Typical performance metrics

Figure 15.3. Total supply chain cost

Chng 16
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Table 16.5. Supply chain security competency definitions

Table 16.6. Examples of security best practices