Annual Certification Analysis

Overview

Introduction
The Certification is a 115 question test, designed to evaluate the associates knowledge level in the
following competencies:
Competency
Topic 1
Topic 2
Topic 3
Topic 4
Topic 5

# of Questions
15
25
20
30
25

This certification was scheduled for Dec. 2-19, 2014. Associates were given 60 minutes of off-phone
time to complete the certification.
Associates are expected to achieve 85% or higher.
127 associates were scheduled to take certification. There was 1 exception. 126 associates completed
certification.

Overall
Total associates:
Total Attempts:
Average Score:
Average Passing Score:
High Score
Low Score
Pass Rate

126
164
86.3%
90.2%
98%
0%
96%

Associates scoring fell into one of four categories:

Score Range
100-95
85-94
84-80
79-0

# of Associates
9
112
2
3

121 associates were successful in passing Certification.

33 of 126 required more than one attempt to pass.
5 associates were not successful in passing Certification
2 associates were not successful with more than one attempt.

Annual Certification Analysis

Overview

By Competency
This section outlines each competency.

Topic 1

This competency has 15 questions.

Average Score: 84.6%
Passing Rate: 39.7%
Score Range
100-95
85-94
84-80
79-0

# of Associates
9
41
51
25

Top 3 missed questions for Topic 1:

Question
Lorem ipsum dolor sit amet, consectetur adipiscing elit?
Mauris egestas feugiat turpis, ut viverra lectus. Vestibulum volutpa?
Sed non nibh at ex euismod aliquam ut a velit?

# incorrect
116
67
7

Topic 2

This competency has 25 questions.

Average Score: 86.3%
Passing Rate: 65.1%
Score Range
100-95
85-94
84-80
79-0

# of Associates
10
72
28
16

Top 3 missed questions for Topic 2:

Question
Lorem ipsum dolor sit amet, consectetur adipiscing elit?
Mauris egestas feugiat turpis, ut viverra lectus. Vestibulum volutpa?
Sed non nibh at ex euismod aliquam ut a velit?

# incorrect
65
42
41

Annual Certification Analysis

Overview

Topic 3

This competency has 20 questions.

Average Score: 90.7
Passing Rate: 92.1%
Score Range
100-95
85-94
84-80
79-0

# of Associates
65
51
6
4

Top 3 missed questions for Topic 3:

Question
Lorem ipsum dolor sit amet, consectetur adipiscing elit?
Mauris egestas feugiat turpis, ut viverra lectus. Vestibulum volutpa?
Sed non nibh at ex euismod aliquam ut a velit?

# incorrect
65
36
25

Topic 4

This competency has 30 questions.

Average Score: 84.5%
Passing Rate: 57.9%
Score Range
100-95
85-94
84-80
79-0

# of Associates
8
65
31
22

Top 3 missed questions for Topic 4:

Question
Lorem ipsum dolor sit amet, consectetur adipiscing elit?
Mauris egestas feugiat turpis, ut viverra lectus. Vestibulum volutpa?
Sed non nibh at ex euismod aliquam ut a velit?

# incorrect
88
83
77

Annual Certification Analysis

Overview

Topic 5

This competency has 25 questions.

Average Score: 87.3%
Passing Rate: 73%
Score Range
100-95
85-94
84-80
79-0

# of Associates
19
73
27
7

Top 3 missed questions for TPI:

Question
Lorem ipsum dolor sit amet, consectetur adipiscing elit?
Mauris egestas feugiat turpis, ut viverra lectus. Vestibulum volutpa?
Sed non nibh at ex euismod aliquam ut a velit?

# incorrect
54
53
41

Annual Certification Analysis

Overview

Question Detail
Below is the complete list of questions. Included below are questions with at least 10 or more incorrect
answers.
Question
Lorem ipsum dolor sit amet, consectetur adipiscing elit?
Mauris egestas feugiat turpis, ut viverra lectus?
Vestibulum volutpat, ex id vulputate dictum, quam felis tempor massa, non
vestibulum sem eros id nunc?
Cras pretium turpis vitae tortor euismod congue et vitae neque. Sed non nibh at ex
euismod aliquam ut a velit.
Donec at tortor sed urna convallis convallis eget ac metus.?
Curabitur tempor suscipit mauris, ac egestas metus condimentum at.
Vestibulum et volutpat lorem, eu viverra diam?
Sed sed lacinia metus.
Curabitur cursus elit ligula.
Nam ultrices dolor ut tortor tincidunt, id porttitor erat varius?
Proin ullamcorper felis sit amet erat sollicitudin interdum vitae non nibh?
Nullam eleifend ullamcorper felis, non posuere sem porttitor nec.
Donec sollicitudin risus id dapibus fermentum?
Quisque interdum id nunc id tincidunt?
Nunc mollis velit a sagittis aliquam.
Nulla maximus consequat accumsan.
Quisque blandit pharetra efficitur. In rutrum dapibus urna eget interdum?

# incorrect
116
88
83
77
73
67
65
64
54
53
42
41
41
35
31
17
14