M

ANOJ
B
HAGWAT

10706OldfieldDrive,Reston,VA20191

(703)6512760
manoj@koncero.com
Sr.SolutionsArchitect
BusinessAnalysisCustomizationandIntegrationofCRMApplicationsProjectManagement

Senior technofunctional professional with over 20 years of experience successfully delivering

largescale CRM and ERP solutions, of which at least 5 years were in project management and
team leadership roles. Experienced in SDLC and Waterfall as well as Agile, Iterative and
SCRUM project management methodologies. Specialized in Salesforce.com (9+ years) and
Siebel (3 years). Provided expertise in projects in diverse environments including USA,
Singapore, UK, Finland, New Zealand, Netherlands, and India. A combination of a strong
engineering background, vast experience, and excellent communication skills, ensures
constructive,efficientandmeasurableresultsfortheclient.

Certifications

Salesforce.comCertifiedAdministrator201(SP14)July,14
Salesforce.comCertifiedDeveloper401(SP14)July,14

AdditionalTechnicalAndAnalyticalProficiencies:
BusinessProcessReengineering,Workflow
FunctionalSpecifications
BusinessCaseAnalysis
DataMapping/Migrations,Talend/CastIron
SolutionCustomizations
J2EE,JMS
SOA,DatabaseDesign
FinancialPlanning/Budgeting
JQuery
VisualForce
DataWarehousing

10+years
10+years
10+years
10+years
10+years
10years
10years
5+years
9+years
9+years
2years

ProgrammingLanguagesandPlatforms:

JQuery
J2EE,JMS
VisualForce

XML
Apex
PhP/MySql

Websphere
MQ
C++

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PROFESSIONAL

EXPERIENCE

SALESFORCE.COM
USGov.NonProfit,WashingtonDCFebruary2016Present
SalesforceSolutionsArchitect

WorkingonGrantManagementApplicationdevelopmentonForce.complatforme
CompletedaprototypeinSalesforceLightingDesignSystem(SLDS).
CustomApplicationSolutionDesignofPhase2oftheGrantManagementApplication.
DatabasedesignforGrantManagementapplication.

Aramark,PhiladelphiaJanuary2015Dec2016
SeniorSalesforceConsultant

ConvertedexistingvisualforcebasedVisualEditorapplicationtoSalesforce1.
PerfomedenhancementstoSalesforceSalesCloud
Performedmonthlyreleasemanagement.
MentoredteamonSalesforceSalesCloud.

OfficeofUnifiedCommand,DCGovernment,WashingtonDCJuly2014October2014

SeniorSalesforceSolutionsArchitect

ImplementSalesforceServiceCloudfor311/911CallsforthecityofWashingtonDC.

ImplementOpen311RESTwebserviceusingSalesforceRESTwebserices.

IntegrateSalesforceServicecloudwithlegacyapplicationsusingWebservices

ImplementHTML5basedmobileapplicationforServiceDataforAndroidandIOS.

CleanseandloadhistoriccasedatausingETLtoolTalend.

NTTDATAMetLife,TokyoJapan
SeniorSalesforceConsultant

November2014December2014

DesignedanddevelopedaprototypeforServiceCloud

DevelopedcomponentsnecessarytointegrateSalesforcewithlegacyapplicationsusingCanvas
andESB.

DevelopedcomponentsnecessarytointegrateSalesforcewithlegacyapplicationsusing
Publish/Subscribeeventmanagement

CustomizedServiceConsoletoincorporatecanvasandnavigation.

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MerzAesthetics,Racine,WI
SeniorVeevaIntegrationConsultant

November2013May2014

DesignedanddevelopedIntegrationbetweenVeevaandSAP

DevelopedcomponentsnecessaryinVeeva/Salesforceforsynchronizingcustomerandorder
details

UsedETLtoolTalendfordatamigration

IntegratedAdobeEchoSignwithVeevaforelectronicsigningofagreements

Nokia,Helsinki,Finland
July2013October2013
SeniorConsultant
DesignedanddevelopedsalesplanningtoolfordirectcustomersofNokia

IntegratedSalesforcewithDataWarehousingandcustomforecastapplication

Developedareportanddashboardforsalesplanning

HughesNetwork,Germantown,MD
SeniorConsultant

Developedawizardfororderfulfillment

IntegratedSalesforceandSAPERPsystemfororderprocessing

February2012June2013

USAID,Washington,DC
SeniorConsultant

DevelopedrichsearchuserinterfaceusingJquery/Visualforce

Providedworkaroundtocustomizestandardsalesforcelookup

DevelopedAntscriptstodeploycodeandobjectchangestoproduction

DevelopedaVisualforcedispatchertolaunchstandardandcustompage

GSA(PWC),Washington,DC
SeniorConsultant

December2012January2013

January2012June2012

DevelopedacustomForce.comapplicationprototypeusingrichuserinterfaceusing
Jquery/Visualforceformanagingprojectsusinggrantsgiventogovernmentagenciestomake
theirbuildingsenergyefficient

ReplacedanexistingapplicationwithLotusNotes

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AssociatedPress,Washington,DC
SeniorConsultant

June2011December2012

CreatedSalesforce.comsolutiontoreplace3CRMs.

IntegratedSalesforce.comwithSAPMDMasaccountmastertocreateaccount

IntegratedSalesforce.comwithSAPbillingsystemfororderprocessing

ImplementedSalesforceforinternationalsaleswithmulticurrency,multilanguagecomplications

MentoredinhouseITteaminsalesforce.com,Force.complatform.

MigrateddatawithTalendETL

AbbottNutrition.ModelMetrics,Columbus,OH
SeniorConsultant

December2010May2011

IntegratedaSalesforce.cominstancewithamarketingdatabaseknownasTargetBase

CreatedaSOAorchestrationlayerusingApexclassestoenableintegrationusingaTargetBase
webservice

BuiltmultipleVisualForcepagestoperformsearchandadd/modifytransactionsonthe
marketingdatainTargetBase.

Accenture/Wellcare(Accenture),Tampa,FL
July2010January2011
SeniorConsultant

ProvidedarchitecturalandintegrationsupportforexistingSalesforce.comimplementationIBM,
Westford,MA August2010November2010
SeniorConsultant

CustomizedaSalesforce.comsalescloudinstanceforIBMsLotusliveandCloudComputing
products.

IntegratedanexistinginstanceofSalesforce.comwithanewinstanceusingemailreceiverwhich
processedleadscomingasemailsfromtheexistingSFDCinstance

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AVON,Rye,NY
SeniorConsultant

March2010July2010

WorkedontheinternationalrolloutofareportingapplicationbuiltontheForce.complatform.

Reportingapplicationwas100%customapplicationwithfeaturestohandlebothmultilanguage
andmulticurrencyrequirements.

PutnamInvestments,Andover,MA
SolutionsArchitect

September2009February2010

ImplementedSalesforce.comfortheDefinedContributionbusinessareaofPutnamInvestments.

ArchitectedrealtimeintegrationofaSiebelCRMusedinotherbusinessareasand
Salesforce.comfortheDefinedContributionunitofPutnam.

SiebeltoSalesforcedatamigrationandrealtimeintegrationwascarriedoutusing
InformaticondemandETLandSalesforceWebservices.

SoftwareAG,Reston,VA
ProductManager

June2009August2009

IntegratedcampaignsandleadsinSalesforce.comwithSingleSignonbasedwebportalusingthe
TaminoXMLdatabase

BuiltandexposedaForce.complatformbasedApexclasstobeusedbya.netbasedc#code

ULLICOInc.,SilverSpring,MD
SolutionsArchitect

February2009June2009

ConfiguredSalesforce.comscreensforUllico,alaborunionbenefitfundinvestmentcompany,to
customizeanddeploySalesforce.comfortheirinvestmentdepartment

Developedtriggers,Apexclasses,andcustomVisualForceUIpages

WasinvolvedindatacleansingandloadingofdatafromexistingCRMapplication.

UsedCastIron/TalendETLtoolfordatamigration.

DigitalMobile,Auckland,NZ
SolutionsArchitect

January2007January2009

PerformedbusinessanalysisandcustomizedscreensandobjectsofaSalesforce.cominstancefor
Digitalmobile,alargeVodafonemobilephonedealer.

IntegratedSalesforce.comandclickPOSpointofsalessystem,tosynchronizeproductand
pricinginformation.AlsousedETLtoolTalendfordatamigrationandintegration.

Involvedinthedevelopmentofawebportal,
www.mobiz.co.nz
,tomanagemobilephonesthat
wereintegratedwithSalesforce.com.ThisportalwasdevelopedusingPhP/MySqlandtheSFD
PhPToolkit.

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TelecomNewZealandInternational,Wellington,NewZealand
SolutionsArchitect

January2007January2008

WasinstrumentalintheselectionofSalesforce.complatformastheSFA/CRMtool.
Performedabusinessanalysisofthesalesprocessincludingforecastingandcompensationto
customizescreensandobjectsofSalesforce.comforTNZIssalesdepartment
DesignedanddevelopedUIforcustomforecastingmoduleusingSControls
PerformeddataanalysisformigrationofdatafromlegacyapplicationstoSalesforce.com,and
alsodevelopedreports
TelecomNewZealandInternational,Wellington,NewZealand
SOAArchitect

June2006July2006

Developedacomponentbasedarchitecture(SOA)fortheautomationofallofTNZIsbusiness
functionsafterdoingextensiveanalysisofbusinessrequirements,includingSalesandMarketing,
Operations,Billing,andFinanceareas.ItwaspartofascopingexerciseofFutureMethodsof
Operations(FMO)toassistTNZIinobtainingbudgetapprovaltorevampexistingIT
infrastructurenecessaryforTNZItoincreaserevenueandreduceoperatingcosts.

SIEBEL
AmericanRedCross,FallsChurch,VA
IntegrationConsultant

July2006December2006

PerformedrequirementanalysisanddevelopedandinterfacebetweenSiebelSalesandacustom
JBOSSportalforcorporatesponsorsoftheAmericanRedCrosstomanagetheirblooddonation
campaigns.

DesignedanddevelopedwebservicestoenableselfserviceportaltoperformSiebelqueryand
upsertfunctions.

MarriottInternational,Bethesda,MD
SiebelConsultant

April2003May2006

Performedbusinessanalysis,architecturedesignanddevelopmentofaninterfacebetweenSiebel
CallCenteratMarriottandPeregrinecallcenterinUnisysusingIBMWebsphere

EnabledguaranteeddeliveryofXMLinformationusingJMSmessaging

DevelopedworkflowprocesseslikeIDcreation,employmentterminationandcircuitupgrade.
Workinvolveddesignanddevelopmentofbusinessprocessesanduserinterfacescreensusing
webbasedeScripts

DevelopedservletsinterfaceusingSiebelJavaDataBeansonIBMwebsphere,appserver.
ServletsprovidedSiebelinformationtoexternalapplications.

DevelopedaninterfacebetweenSiebeland
Peregrine
callcenterinUnisysusingWebsphereand
MQSeriesforguaranteedexchangeofdata

Unisys,Reston,VA

March2003October2003
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SiebelConsultant

Performedarchitecture,designanddevelopmentofaXMLbasedintegrationcomponentusing
C++andSiebelWorkflowtoenableSiebelCallcenterapplicationtosendandreceive
informationfromcomplexexternalsystemslikeAddressManagementSystem,PostalRates
EngineandPostaltrackingandconfirmsystem.Communicationwitheachoftheabovesystems
usedAPIs,Httptransport,andDB2databaseandwindowssocketrespectively.Complex
requirementshadtobeextractedfromthecodesofanexistingsystem.SiebelWorkflowwasused
extensivelytointerfacewithexternalsystems.

EnterpriseApplicationIntegration(EAI)ProductDevelopment,Reston,VA
LeadSoftwareEngineer

May2002March2003

Responsibleforthearchitecture,designanddevelopmentofSAP,SIEBEL,ORACLEand
PeoplesoftconnectorsforthemiddlewarecoreproductsIntegrationBrokerandBusiness
ProcessIntegrator

ProgrammedinC++usingSiebelCOMDataControlandJavausingJNItoconnecttoSiebel
SiebelconnectordevelopmentalsoinvolvedinterfacewithSiebelWorkflowandBusiness
Services.SAPconnectorconsistsofIDOC,BAPI,BDCandBWcomponents.

DevelopedaJavabasedsecureFTPadapterusingsocketsandSSL

WorkedonaprototypetoexposeJavabasedERP/CRPconnectorsaswebservicesonTOMCAT
J2EEserver.TheprototypeusedXML/XSLandJSPforuserinterface

EAI,Reston,VA
AdaptorDevelopmentManager

June2000April2002

Developedandmanagedamessagingbasedmiddlewareproductsagavista.

DevelopedproductonJ2EEplatformusingJavamessaging(JMS).AdaptorscreatedJMS
messagesbasedoneventsinthesourceapplicationandperformedtransactionsinthetarget
applicationafterreceivingaJMSmessage.

DesignedanddevelopedWebLogic,IBMWebSphere,MQSeries,SAP,Siebel,Peoplesoft,
ORACLEandRDBMSconnectors

BUSINESSPROCESSMANAGEMENT&SOFTWAREDEVELOPMENT
ANSTECTechnologies,Inc.,TysonsCorner,VA
BusinessProcessConsultant

May1998May2000

ManagedanddesignedalargeJava/WebbasedHealthInsuranceexceptiondistribution
managementapplicationforBlueCrossBlueShieldofAlabama.Applicationwasdeveloped
usingaC++/DCOMdocumentmanagementframeworkfordistributionofhealthinsurance
claims.

ResponsibilitiesincludeddesigningworkflowmapsusingMETAtoolafterconductingclient
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interviews,designingalltheJavaappletbasedfrontendcomponentsanddatabaserelated
backendcomponentsoftheapplicationandthemanagingthedevelopmentofthecomponentsand
deliveryattheclientsite.

ManageddesignandleddevelopmentofCreATIvea"gluecode"documentimaging,archiving,
andretrievalsystembasedonathreetierarchitecture.

ResponsibleforcustomizationofabovegluecodeforclaimprocessingapplicationforDOLand
documentarchivalsystemforAT&T.

PlexusBanctec,Inc.atJohnHancockMutualLifeInsurance,Boston,MA
October1997March1998
WorkflowConsultant
Assistedinthedesignanddevelopmentofarulebasedmiddlewareworkflowcomponentfor
retailinsuranceapplication.
HCLEurope,Ltd,London,UnitedKingdom
SeniorConsultant/ProjectManager

August1995September1997

Responsibleforrequirementcollection,designanddevelopmentofdocumentscanning,storage
andretrievalapplicationforGlaxoWellcomeR&D(UK).

Performedhardwareandsoftwareinstallationforopticaljukeboxstoragesystemsandhighspeed
scanners.

AsAssistantProjectManageratLloydsBankCardServices,(UK),performeddesignand
developmentofopticalmanagement,Unixadministration,COLDandworkflowadministration
modulesforcreditcardtransactionprocessingapplication.

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FarEastComputers,Pvt.,Ltd,Singapore
PrincipalDesigner/TeamLeader

September1992July1995

DesignedanddevelopedadocumentmanagementandworkflowapplicationforIRASSingapore
withISO9000certification.

Enabledscanningandintelligentrecognitionofalltaxformsandsentdatatoamainframe
application

Routedexceptionsfromthemainframebasedonapredefinedworkflowmaptotaxofficersfor
processing.

Definedworkflowmapsandroutingrulesbasedoninterviewswithtaxmanagersandofficers

DesignedfrontendcomponentslikeInboxandthebackendcomponentslikeruleengineand
mainframedatauplink.TataConsultancyServices,GermanyandIndia September1986
August1992

TeamLeader/Analyst/Programmer

Wasresponsibleforuserrequirementcollectionanddesignofstockexchangeindexmonitoring
system(Germany)

DevelopedORACLEbasedloanappraisalsystemandsubsequentlydesignedforeigncurrency
moduleoftheabovesystem(India)

Participatedinthedevelopmentof'C'APIsforanetworkfilemanageronOS/2(Germany)

E
DUCATION/
C
ERTIFICATIONS

UNIVERSITYOFBOMBAY,Mumbai,India
PostGraduateDiplomainComputerManagement

VISVESVARAYANATIONALINSTITUTEOFTECHNOLOGY(V.N.I.T),Nagpur,India
BachelorofEngineering(ElectronicsandPower)

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