MD KHALED RAIHAN

Flat 4-D, 69/O East Panthapath, Kalabagan , Dhaka-1205

tultultaylors@gmail.com, tultul_gis@yahoo.com, mkr046@mun.ca
Cell phone: +8801687370147

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Personal Profile:
A forward thinking, enthusiastic, energetic and committed individual who has a successful and consistent
track record of achieving high returns for clients with a proven ability to meet agreed deadlines and coordinate work within a structured environment. Employing an evidence-based approach to all projects and
experienced in focusing on any task at hand and able to utilize existing knowledge and experience to come
up with practical solution and alternatives. I am currently looking for a suitable position with an exciting
and expanding company.

Academic Qualification:
Bachelor of Business Administration
Memorial University, Canada
Average: 73.30, CGPA: 3.07 out of 4

Ontario Secondary School Diploma

Taylors University College, Malaysia
Ontario Secondary School Certificate Diploma

Jun 2007

Tourism & Hospitality Management

Global Institute of Studies, Malaysia
Diploma in Tourism and Hospitality Management

November 2005

Secondary School Certificate

2004-2005

Begumgong Govt. Pilot High School

G.P.A. 5 in the scale of 5.00

Employment History
Manager Operations (June06, 2015-Present)
Marie Curie School
Location: Dhanmondi, Dhaka
Duties/Responsibilities:
Consult with customers/parents regarding admission process, tuition fees, transportation and counsel
them according to their needs and wants.
Welcome new guests, visitors and determine the nature/purpose of their visit, and serve them
accordingly.
Prepare/ Analyze Marketing/Promotions process for valuable sponsors or programs.
Collect, sort, distribute and prepare mail and e-mails, messages or any information regarding Marie
Curie.

Manager Operations (October 02,2015 Present)

Diana Advertising Limited
Location: Panthapath
Duties/ Responsibilities:
Consulting with clients to determine how to improve market share and sales
Gathering and organizing information to help with decision-making regarding media placement,
campaign length, featured products and services, and technical detail
Ensuring that a clients needs are met and any concerns are addressed
Recommending creative concept revisions according to the clients needs and preferences

Staff Reporter (June, 2015- June, 2016)

The Daily Tribunal, English Newspaper
Part Time
Location: Mohakhali DOHS
Duties/Responsibilities:
Interviewing people in a range of different circumstances;
Building contacts to maintain a flow of news, for example, police and emergency services, local
council, community groups, health trusts, press officers from a variety of organizations, the general public,
etc;
Seeking out and investigating stories via your contacts, press releases and other media; attending press
conferences and asking questions;
Writing short 'fillers' to entertain, and researching and writing longer feature articles, sometimes for
subsidiary publications and supplements.

Assistant Manager (January 04, 2013 March 03, 2014)

7 Eleven Inc
Location: Toronto, Canada
Duties/Responsibilities:
Recruiting and training quality workforce and motivating them to perform their jobs based on the
companys standards
High quality customer service and great food experience must be consistently delivered while
maintaining a cost effective operation in a great working environment.
Managing the overall operation of the store and coaching and counseling other employees.
Train and develop the stores team to reach the expected performance and certification levels.

Store Manager (January 04, 2010- May 09, 2011)

Shell Select
Location: Ottawa, Canada
Duties/Responsibilities:
Maintain a clean, customer friendly environment in the store
Ring customer sales on an electronic cash register.
Receive cash from customers and give correct change
Perform all regular tasks that are included on job assignments, forecast, placing order and stock
merchandise.

Store Manager (Januar07, 2009 August 08,2009)

S&H Clothing
Location: Toronto, Canada
Duties/Responsibilities
Duties include selling cloths and handling cash register.
Calculated daily sales and counting inventory.
Managing Journal, Account Receivable and Account Payable.
Provide excellent customer service according to their needs.

Sales Associate (March 01, 2005- December 10, 2005)

Titan Greenleaf Sdn Bhd
Location: Nilai, Malaysia
Duties/Responsibilities:
Calculated daily sales and made monthly report.
Duties included selling product (computer accessories, Electronic &Electrical Equipments.
Assisted in other activities such as disbursement for the general activities

Selected Accomplishments & Milestones

Designed, developed and managed operations support for multiple areas originally operating without a
clearly defined structure, resulting in vastly improved efficiencies, quick response, adaptable, and costeffective operations. 7eleven Inc.
Transitioned diverse population with different ethnic backgrounds into a cohesive team by
communicating, offering praise, supplying tools, giving them additional training by using
management by Goals and Objective strategies. Shell Select.

Communication Skills & Achievements

Conducted interviews with CEO of North Port and KPMG about the Success of their company in
Malaysia as part of the Organization studies project in 2007.
Represented Bangladeshi society to new Bangladeshi students and to other societies from 2006-2007
(Malaysia).
Understanding of cultural differences developed through debating competitions with vising students
from all over the world competing.
Conducted interviews with Deputy Manager of Petro Bangla and Titas Gas about the Success of their
company as part of the Organization project of Daily Tribunal.
Completed Japanese Language Course Part 1 & 2.
Awarded Credential Certificate for brilliant success in OSSD Exam by Bangladesh Electrical
Association.
Certificate Awarded for invigilation for Memorial University of Newfoundland for a period of one
successful year.

Volunteer Experience
Subang Jaya Buddhist Association, Malaysia
Group leader of volunteers: Subang Jaya Buddhist Association and Kuala Lumpur Orphanage, Malaysia.

Technology Snapshot
Microsoft Office: Word | Excel | PowerPoint | Outlook | Access
MYOB Software | Macintosh & Windows Operating System | Photoshop & Illustrator

Language Ability

English: Fluent in all sections

Bengali: Native

Hindi: Fluent

References:

Khondaker Ismail
Managing Director
Diana Advertising Limited
41/2/c, free school street
Panthapath.
E-mail: khondakerismail@gmail.com
Cell: +8801711545060

Mohammad Albsharat
Regional Manager
7 Eleven Inc
Toronto, Canada
Cell: +16479266316