Академический Документы
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Культура Документы
SUBMITTED BY
SHWETA. RAJAN LAD
T.Y.BBI SEM-V
(2012-2013)
August - 2012
CERTIFICATE
This is to certify that SHWETA RAJAN LAD of Gurukul College of
Commerce studying in TYBBI bearing Roll No. 27 and Examination
Seat No. _____ has successfully completed the project entitled
COMPARATIVE STUDY ON SERVICES PROVIDED BY
ICICI & HDFC BANK as part of internal assignments under my
supervision during the academic year 2012 2013.
----------------------------
-----------------------------
Dr.Kshitij Prabha
Principal
---------------------------------
----------------------------
External Examiner
College seal
DECLARATION
DATE:
--------------------------------SIGNATURE OF STUDENT
(SHWETA RAJAN LAD)
ACKNOWLEDGEMENT
SIGNATURE OF STUDENT
..
SHWETA RAJAN LAD
CHPTR SUB
NO.
TOPICS
CH 1.
1.1
1.2
1.3
1.4
1.5
TOPIC NAME
SYNOPSIS
Executive summary
Objectives of study
Review
Hypothesis
Methodology
1
1
2
3
3
CH 2
2.1
2.2
2.3
2.4
2.5
4
6
7
10
12
3.1
3.2
3.3
3.4
3.5
3.6
3.7
16
22
29
35
43
53
54
4.1
4.2
4.3
4.4
4.5
4.6
4.7
56
56
58
59
59
60
61
5.1
5.2
5.3
5.4
5.5
62
65
66
67
67
CH 3
CH 4
Ch 5
PAGE
NO.
CHAPTER 1: SYNOPSIS
1.1
EXECUTIVE SUMMARY
HDFC and ICICI are major financial and banking service organizations in India.
Hdfc stands for Housing Development Finance Corporation and ICICI is
Industrial Credit and Investment Corporation of India. It was in 1990s that the
Government of India decided upon a policy of liberalization under the
leadership of Narsimha Rao. This policy allowed private banks to become
established in India although small in number. The first among these banks was
Global Trust Bank after which various others like Axis Bank, HDFC Bank, and
ICICI Bank emerged. This gave a boost to the banking sector in India.
HDFC was established in 1994 by Indias largest housing finance companyhousing development finance corporation Ltd. In jan 1995, it started operating
as scheduled commercial bank. HDFC Bank merged with Times Bank Ltd in
2000 and this was the first private bank merger in India. HDFC also acquired
centurion Bank Of Punjab in 2008.
ICICI Bank was basically setup with the objective of providing middle and long
term financing to business in India. Some Indian industries, government of
India and World Bank took advantage of this initiative.
1.2
OBJECTIVE OF STUDY
To study the market shares in banking sector of ICICI & HDFC.
To study the customer satisfaction with ICICI & HDFC.
To analyze the decision making process of the customer.
To analyze the decision making process of the customer.
To study the customer perception about ICICI & HDFC
1
1.3 REVIEW
Moody's Analytics is a subsidiary of Moody's Corporation established in 2007
to focus on non-rating activities, separate from Moody's Investors Service. It
performs economic research related to credit analysis, performance
management, financial modeling, structured analysis and financial risk
management. Moody's Analytics also offers software and consulting services,
including proprietary economic models and software tools, as well as
professional training for the financial services sector, particularly risk
management accreditation. The company also provides quantitative analysis and
credit risk management tools.
Moody's to review ICICI Bank, HDFC Bank for downgrade in line with
sovereign rating
Global credit rating agency Moody's Investors Service Monday said that
it has placed India's three major private sector lenders ICICI Bank, HDFC Bank
and Axis Bank under review for a downgrade, making its intentions clear about
rating lenders in line with the sovereign rating of the nations in which they are
based.
1.4 HYPOTHESIS
The HDFC plan is more preferable to old age group people.
HDFC is unit link pension plan is able to give returns compared to that of
companies because of lower fund management charges.
HDFC and ICICI investment is very convenient to customer
1.5 METHODOLOGY
The study was conducted by the means of personal interview with respondents
and the information given by them were directly recorded on questionnaire.
For the purpose of analyzing the data it is necessary to collect the vital
information. There are two types of data, this are Primary Data
Secondary data
PRIMARY DATA:Primary data is fresh data. This data is collected from books, internet and direct
questionnaire. The data is collected from questionnaire. The questionnaire is
filled from customer through direct interviewing them.
2.2 HISTORY
ICICI
ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian
financial institution, and was its wholly-owned subsidiary. ICICI's shareholding
in ICICI Bank was reduced to 46% through a public offering of shares in India
in fiscal 1998, an equity offering in the form of ADRs listed on the NYSE in
fiscal 2000, ICICI Bank's acquisition of Bank of Madura Limited in an all-stock
amalgamation in fiscal 2001, and secondary market sales by ICICI to
institutional investors in fiscal 2001 and fiscal 2002. ICICI was formed in1955
at the initiative of the World Bank, the Government of India and representatives
of Indian industry. The principal objective was to create a development
financial institution for providing medium-term and long-term project financing
to Indian businesses. In the 1990s, ICICI transformed its business from a
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The functions of the ICICI It provides long-term and medium-term loans in rupees and foreign
currencies.
It participates in the equity capital of the industrial concerns.
It underwrites new issues of shares and debentures.
It guarantees loans raised by private concerns from other sources.
It provides technical, managerial and administrative assistance to industrial
concerns.
The features of ICICIThe important features of the functioning of the ICICI arc as given below:
The financial assistance as provided by the ICICI includes rupee loans,
foreign currency loans, guarantees, underwriting of shares and debentures,
and direct subscription to shares and debentures.
Originally, the ICICI was established to provide financial assistance to
industrial concerns in the private sector. But, recently, its scope has been
widened by including industrial concerns in the public, joint and cooperative
sectors.
ICICI has been providing special attention to financing riskier and nontraditional industries, such as chemicals, petrochemicals, heavy engineering
and metal products. These four categories of industries have accounted for
more than half of the total assistance.
Of late, the ICICI has also been providing assistance to the small scale
industries and the projects in backward areas.
Along with other financial institutions, the ICICI has actively participated in
conducting surveys to examine industrial potential in various states.
HDFCThe ideal way to connect with the core of any company is to understand its
background and objectives. We at HDFC aspire to provide our customers with
unique home loan solutions and make home ownership as easy and simple as
unlocking a door with a key. The strategies are to Increase the return on equity
each year by 1 percentage point in order to maximise shareholder value,
Maintain gross Non-Performing Assets (NPAs) below 1%; Consistently grow
the loan book; improve operational efficiency by consistently bringing down the
cost to income ratio.
Business Objective
Primary objective is to enhance residential housing stock in the country through
the provision of housing finance in a systematic and professional manner, and to
promote home ownership. They aim to increase the flow of resources to the
housing sector by integrating the housing finance sector with the overall
domestic financial markets.
GOALS
Maintain our position as the premier housing finance institution in the country.
To nurture the values and ethos of Brand HDFC through all its Subsidiaries and
Associate Companies.
ICICI Banks organization structure is designed to be flexible and customerfocused, while seeking to ensure effective control and supervision and
consistency in standards across the organization and align all are as of
operations to overall organizational objectives. The organization structure is
divided into six principal groups ..
1. Retail Banking-The Retail Banking Group is responsible for products and
services for retail customers and small enterprises including various credit
products, liability products, distribution of third party investment and
insurance products and transaction banking services.
2. Wholesale Banking-The Wholesale Banking Group is responsible for
products and services for large and medium-sized corporate clients,
including credit and treasury products, investment banking, project finance,
structured finance and transaction banking services.
3. International Banking-The International Banking Group is responsible for
its international operations, including operations in various overseas
markets as well as its products and services for non-resident Indians and
its international trade finance and correspondent banking relationships.
4. Rural and Agricultural Banking-The Rural, Micro-Banking & AgriBusiness Group is responsible for envisioning and implementing rural
banking strategy, including agricultural banking and micro-finance.
5. Government Banking The Government Banking Group is responsible
for government banking initiatives.
6. Corporate Center The Corporate Center comprises the internal control
environment functions (including operations, risk management, compliance,
audit and legal); finance ;human resitsces management; and facilities
management & administration.
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HDFC BANK
The Composition of the Board of Directors of the Bank is governed by the
Companies Act, 1956, the Banking Regulation Act, 1949 and the listing
requirements of the Indian Stock Exchanges where securities issued by the
Bank are listed. The Board has strength of 12 Directors as on March 31, 2008.
All Directors other than Mr. Aditya Puri, Mr. Harish Engineer and Mr. Paresh
Sukthankar are non-executive directors. The Bank has five independent
directors and seven non-independent directors. The Board consists of eminent
persons with considerable professional expertise and experience in banking,
finance, agriculture, small scale industries and other related fields. None of the
Directors on the Board is a member of more than 10 Committees and Chairman
of more than 5 Committees across all the companies in which he/she is a
Director. All the Directors have made necessary disclosures regarding
Committee positions occupied by them in other companies. Mr. Jagdish Capoor,
Mr. Keki Mistry, Mrs. Renu Karnad, Mr. Vineet Jain, Mr. Aditya Puri, Mr.
Harish Engineer and Mr. Paresh Sukthankar are non-independent Directors on
the Board. Mr. Arvind Pande, Mr. Ashim Samanta, Mr. Gautam Divan, Mr. C.
M. Vasudev and Dr. Pandit Palande are independent directors on the Board. Mr.
Keki Mistry and Mrs. Renu Karnad represent HDFC Limited on the Board of
the Bank. Mr. Vineet Jain represents Bennett, Coleman Group on the Board of
the Bank. The Bank has not entered into any materially significant transactions
during the year, which could have a potential conflict of interest between the
Bank and its promoters, directors, management and/or their relatives, etc. other
than the transactions entered into in the normal course of business. The Senior
Management have made disclosures to the Board confirming that there are no
material, financial and/or commercial transactions between them and the Bank
which could have potential conflict of interest with the Bank at large.
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STRENGTH:
1) ICICI Prudential is No. 1 private life player in India
2) Innovative insurance policies with rider benefits.
3) Motivation factors provided by the company.
4) one of the largest financial Institution of Indias
5) .Second largest bank with network of 469branchesand 1740 ATM s
across India.
6) A huge database of corporate clients, retail customer, and bank customers
of ICICI & Assets base of ICICI is more than Rs 1,08,000Crores.
7) Training provided to all people associating with ICICI prudential.
8) Highest paid up capital deposited in IRDA, in comparison to all players
WEAKNESS:
1) Very huge premiums of policies, compared to other insurance sector.
2) Minimum premium is 19000.(Except tax saving policy only 10,000)
3) Target upper class people only.
4) Policy charges are very high.
5) Problematic to advisors also.
6) Poor distribution: since it is in English language only.
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OPPORTUNITIES:
1) Tie up with more corporate agents all over India.
2) Tie up with broker also
3) No. of adopting new technology
4) Strong Brand of Company Helps to boost sales in market
5) Attract more people of providing customer centric products
THREATS:
1) Threat from existing life insurance players
2) Threat from new entrance
3) Threat to substitute products
4) Change in the policy of IRDA
5) Competition from more & more new players
6) People dont aware of different distribution channel
HDFC BANK
STRENGTH
1) First private life insurance company who got license by IRDA .
2) Domestic image of HDFC supported by Standard Lifes international
image is strength of the company.
3) Strong and well spread network of qualified intermediaries and
salesperson.
4) Strong capital and reserve base
5) The company provides customer service of the highest order
6) Huge basket of product range which are suitable to all age and income
groups
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WEAKNESS:
1) less number of branches compare to nearest competitors
2) Heavy management expenses and administrative costs.
3) Low customer confidence on the private players.
4) Vertical hierarchical reporting structure with many designations and
cadres leading to power politics at all levels without any exception.
5) Poor retention percentage of tied up agents.
6) Every employee does not have enough knowledge about insurance
products and commission rates
OPPORTUNITIES:
1) Insurable population: According to IRDA only10% of the population is
insured which represents around 30% of the insurable population. This
suggests more than 300m people, with the potential to buy insurance,
remain uninsured.
2) There will be inflow of managerial and financial expertise from the
world s leading insurance markets. Further the burden of educating
consumers will also be shared among many players.
3) International companies will help in building world class expertise in
local market by introducing the best global practice.
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THREATS:
1) Other private insurance companies also aiming for the same uninsured
population.
2) Big public sector insurance companies like Life Insurance Corporation
(LIC) of India , National Insurance Company Limited, Oriental Insurance
Limited, New India Assurance Company Limited and United India
Insurance Company Limited. People have more trust in these companies.
3) Poaching of customer base by other companies.
4) Most people dont understand the need or are not willing to take
insurance policies in general. People prefer short term investment rather
than insurance.
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SAVING ACCOUNT IN HDFC BANKFEATURES Wide network of branches and over 7300 ATMs to meet all your banking
needs, no matter where you are located.
Bank conveniently with facilities like Net Banking and Mobile Banking
check your account balance, pay utility bills or stop cheque payments all
via SMS.
Never overspend shop using your International Debit Card that reflects
the actual balance in your savings account.
Personalized cheques with your name printed on each cheque leaf for
enhanced security.
Take advantage of Bill Pay an instant solution so you can pay all your
frequent utility bill payments. Instruct for payments over the phone or
through the Internet.
Avail of facilities like Safe Deposit Lockers, Sweep-In and Super Saver
facilities on your account.
Free cash withdrawals at any other Bank's ATMs
Free Payable-at-Par cheque book, without any usage charges.
Free Insta Alerts for all account holders for lifetime of the account.
Free passbook facility available at home branch for account holders
Free Email Statement facility.
With ICICI Bank Salary Accounts your employees will enjoy the convenience
of ---:
Having the largest network of ATMs at their command.
Free 24 hour Phone Banking.
Free Internet Banking.
All one would require to do is to send ICICI Bank an advice (in form of a
cheque/debit instruction, etc) for the total salary amount along with the salary
details of the designated employees in a soft and hard copy format and we will
credit the respective employees' accounts as per your statement of advice.
Besides all of the above, employees will automatically become ICICI Bank
account holders with special benefits and privileges of 8-8 banking, Investment
advisory and much more. ICICI Bank also has a special offering: Defense
Banking Services designed exclusively for the armed forces.
HDFC BANK Zero Balance Savings Account
Free payable at par cheque book @ 25 cheque leaves per quarter
5 Free transactions per month at Non- HDFC Bank ATMs in India
Free for life International Debit Card for the primary applicant with ATM
cash withdrawal limit of Rs 25,000 per day and POS usage limit of Rs.40,
000 per day.
Add-on International debit card for secondary holder (Free for the first
year)
Free Personal Accidental Death Cover of Rs. 1 lakh
Anywhere Banking across our extensive Branch and ATM network
Free Quarterly Account Statements
Free Monthly Account statements by e-mail (Optional)
Free Passbook facility available at home branch for account holders
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Free DDs /MCs up to Rs. 25,000 per instrument payable at HDFC Bank
branch locations
Free mobile and e-mail alerts (InstaAlerts Facility)
Free Utility payment facility (Bill Pay)
Free Phone banking, Mobile Banking and Net Banking & Electronic
Funds Transfer options
(3) DREAM DEPOSITS IN ICICI BANKIcici dream for individual, for families, friends and relatives and for society at
large too. Some of dreams are need based, while some inspirational. The dreams
that are close to us; they mean everything.. they all want to nurture them and if
possible secure them so that we can accomplish them under all odds. So be it
our childs education, daughters marriage, owning a home, driving our car or
planning our retirement, it is imperative that we secure them at all costs. To
secure them, you need to plan your finances prudently, based on your needs and
aspirations at different points in time. A plan that gives you the flexibility in
terms of choices that suit your needs and an assurance of a return that is safe
and secure.
CURRENT ACCOUNT IN HDFC BANK
. Get convenient inter-city banking and free cheque payments anywhere.
Free Collections of funds through RTGS and NEFT
Free Payments through NEFT. Nominal charges for RTGS payments
Transfer funds across cities between HDFC Bank accounts at a nominal
charge of Rs.15 per transactions
Issue free Demand Drafts (DD) / Pay Order for values above Rs.100,000.
For Demand Drafts up to Rs.50,000 a charge of Rs.40, Demand Drafts
above Rs.50,000 and below Rs.100,000 a charge of Rs.25 will be levied.
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Internet Banking
Phone banking
ICICI Bank Branch
FIXED ACCOUNT IN HDFC BANKRegular Fixed Deposits offer:
Easy investments with high
returns
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(5) RECURRING DEPOSIT IN ICICI BANK ICICI Bank Recurring Deposits are an ideal way to invest small amounts
of money every month and end up with a large kitty on maturity.
High recurring billing and recurring payments can be a drain on your
finances and hence large investments may seem a plan away.
A recurring deposit account with ICICI Bank allows a loan against the
deposit. Our new recurring deposit account also has a special feature Non-applicability of Tax Deduction at Source (TDS).
The minimum balance of deposit is Rs.500 per month and thereafter in
multiples of Rs.100. The tenure ranges from 6 months to a maximum
period of 10 years, recurring deposit of 3 months thereafter.
The recurring deposit also comes with a nomination facility.
RECURRING DEPOSIT IN HDFC BANK
BENEFITS;
An investment as small as Rs 500 (and in multiples of Rs 100 thereafter)
or as large as Rs 14,99,900/- per month
A minimum tenure of 6 months (and in multiples of 3 months thereafter)
up to a maximum tenure of 10 years.
For a much smaller investment per month, get interest rates equal to that
of regular Fixed Deposits.
TDS is not applicable on the Interest earned by Recurring Deposits as per
current income tax rules.
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(6) YOUNG STARS ACCOUNT IN ICICI BANKYoung Stars is a banking service for children, aged up to 18 years,
brought to you by ICICI Bank to help the parents meet the present and
future aspirations that they hold for their child. It offers various savings
and investment options to the parent along with teaching the child to
manage his/her personal finance in a more responsible and independent
manner. The parent would put forward the desired amount to be earned at
the end of the tenure. The next time you want to withdraw cash from your
ICICI Bank Young Stars Savings account, just walk into any bank's ATM
and use your ICICI Bank ATM-cum-Debit card for free. The benefit is
available to Young star Savings Account holders on maintenance of a
monthly average balance of more than Rs. 10,000 in the savings account
in a month.
SAFE DEPOSIT LOCKERS IN HDFCFeatures
Wide availability of locker locations and sizes
Access to safe-deposit lockers at all branches, no matter where your account
is held.
Lockers are rented for one year, and rent is payable in advance.
Lockers can be hired by individuals, limited companies, associations and trusts.
To use a locker, one should hold a Savings or Current account with HDFC Bank
3.2 LOANS
(1) HOME LOAN IN ICICI BANKBuilding your own home is special. As one of the leading home loan
providers, ICICI Bank Home Loans is here to help you lay the foundation for
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your dream home. With the experience of sharing the dream of millions of the
customers, they offer most convenient home loan plans to suit your needs.
ADVANTAGES
Wide range of product to choose from
Simple documentation
Over 900 Bank Branches pan India for servicing of your loans
HOME LOAN IN HDFC BANKHDFC Bank brings HDFC home loans to doorstep. Over 3 decades of exclusive
experience, a dedicated team of experts and a complete package to meet all
housing finance needs, HDFC Home Loans, help you realize your dream.
The HDFC Advantage
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Repayment tenure ranges from 1 year to 5 years for new car loans. You may
change the tenure of the loan before the loan is disbursed. The interest rate & EMI
would change accordingly. The repayment due dates for the loan are 1st and 15thof
every month and would depend on the date of disbursement. Payment due dates
cannot be changed. One can make the Payments through post-dated cheques
(PDCs). Repayment option through Direct Debit Mandates is also available for all
ICICI Bank account holders. Option of repaying through ECS is also available in
select cities. Payments through cash or credit cards are not accepted. one may
change the PDC's in case your Bank Account is changed . However, we would
require verification of signatures by new banker. A nominal fee of Rs.500/- (Swap
Charges) would be charged for exchange of cheques. A full pre-payment of the
loan is accepted. Part pre-payment is not allowed.
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CAR LOAN IN HDFC BANKThe vehicle age at the end of Car N Cash Loans tenure should not exceed:
7 Years for Private Usage and
6 Years for Commercial Usage
FEATURES
Borrow up to 100% of the original loan value of the car.
Valuation of the car is not mandatory.
Wide range of approved models/variants and manufacturers are considered.
We make quick and hassle-free disbursals.
No security/guarantor required
Faster processing.
Minimum documentation
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Criteria*
Salaried
Age
23 yrs. - 58 yrs.
Net Salary
Eligibilty
2 Year
1 Year
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Reaches you through more than 180 locations across the country
Funding for trucks, buses, tippers, light commercial vehicles and small commercial
vehicles.
Products including funding for new vehicles, finance on used vehicles and top up
on existing loans.
2 WHELLER LOAN IN HDFC BANK Flexi-Repay options, ranging from 12-48 months
Hassle free and speedy loans - No guarantor surety. A guarantor becomes
a co-endorser and assumes liability in event of default. required
Get special schemes for Harley Davidson Motorcycles.
FEATURES
Get flexible repayment options, ranging from 12 to 48 months available
even at the point of purchase.
Repay through post-dated cheques with easy EMIs.
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(5) LOAN AGAINST SECURITY IN ICICI BANKYou dont have to sell your securities. All you have to do is pledge your
securities in favour of ICICI Bank. They will then grant you an overdraft
facility up to a value determined on the basis of the securities pledged by you. A
current account will be opened and you can withdraw money as and when you
require. Interest will be charged only on the amount withdrawn and for the time
span utilized.
This facility is available against the following securities
Demat Shares
Insurance Policies
Savings Bonds
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Get upto 80% loan against the value of your securities. Term loans on select
securities offered too!
You will have to pay interest only when you actually use the loan.
The securities that you may decide to pledge must be one of the following:
Equity Shares.
Mutual Funds (Equity, Debt, FMPs) upto 50% of NAV (Net Asset
Value).
Gold ETF
Gold Deposit Certificates (GDC)
RBI Bonds - 8% Savings Bonds 2003 (Taxable)
Life Insurance Policies issued by LIC and select Private Insurance
Companies.
3.3 CARDS
(1) DEBIT CARD
A bank debit card is issued by the bank in the process of opening up of an
account. It can be also called an electronic check as funds withdrawn are drawn
directly from the account. The use of debit card has become popular all over the
world and has taken form of voluminous transactions. Debit cards are also used
for withdrawing money from the ATM. These days the banks have tied up with
29
banks functioning all across and usually all debit cards can be used at all ATMs
barring the debit cards issued by nationalized banks.
ICICI BANK DEBIT CARD
The ICICI bank debit card is available to all account holders of ICICI bank.
ICICI bank debit card comes to the account holder with the welcome package
received by the customer. It is used by the account holders at all ICICI ATMs
and all other ATMs which have a tie up with ICICI bank.
Features
1) ICICI bank debit card is used by the customer for the purpose of withdrawal
of money.
2) The customer can check for the balance in the account.
3) The customer can also use it for the purpose of withdrawing a mini
statement.
4) The debit card is very convenient to use these days at merchant
establishments for the purpose of dining, shopping and also for the purpose
of paying petrol bills or at multiplexes.
5) Online shopping is another facility available with the debit cards. Airline
tickets, movie tickets, and bill payments are at the customer convenience as
it can be done from home or from office through the debit card. To ensure
that all payments are safe the customer has to enter the internet banking id
and password for the completion of the transaction.
6) There is a very high acceptance of the ICICI debit card due to very high
customer base. The ICICI debit card is accepted at 3.5 lakh merchant
establishments and 3000 ATMs all over India.
There are seven kinds of ICICI Bank Debit Card.
a. ICICI Bank Signature Debit Card
b. ICICI Bank Platinum Debit Card
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31
Titanium Credit Card: This ICICI bank credit card offers international
lifestyle, around 25 percent discount in the major citys best restaurants and
entrance to the Oberoi lounges transversely various international or domestic
airports.
Visa Signature Credit card: This ICICI credit card basically caters to the
business class people. The features it offers are around Rs 3 crores insurance
for the air accidents and special facilities related to the travel.
HDFC CREDIT CARD Visa Signature Credit Card-A card for the rarest of the rare A card with
unique and exclusive privileges that complement your refinement and style.
Come experience the world of many contended moments.
World MasterCard-HDFC Bank presents India's First World MasterCard
Credit Card - A very premium offering for the truly elite, a card with tailormade premium privileges that complement a discerning lifestyle.
Platinum Plus Credit Card-India's only Platinum Credit Card with
exclusive travel and preferential benefits - a recognition of those who have
"arrived in life". Enjoy a world of exclusive privileges on your HDFC Bank
Platinum Plus Credit Card.
Platinum Plus Chip Credit Card-India's only Platinum Credit Card with
Chip Technology for enhanced security which makes all your Credit Card
transactions more secure, convenient and rewarding!
Titanium Card: A card to match your premium lifestyleTitanium Credit
Card is quite simply the most exclusive Credit card you could ask for with
benefits like zero surcharge on fuel, travel offers and accelerated two-tier
rewards programme.
Gold Credit Card-A card to match your premium lifestyle with features
like special offers on air and train ticketing and rewards redemption against
air miles.
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(3) PREPAID CARDSPrepaid card is a common terminology used between banks and mobile service
providers. A web definition of prepaid card is a card that will work exactly like
a credit card, except that money must be deposited in it first for it to have any
credit in the account.
ICICI Bank:
ICICI Bank is offering a complete range of prepaid cards providing payment
solutions at fingertips of the customer. ICICI Bank prepaid cards are a safe &
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convenient way for associate payments, disbursements, gifting & small ticket
transactions. Prepaid cards are available on a VISA platform thus providing
accessibility to over one lakh merchant establishments & cash withdrawal from
all VISA ATMs in India.
HDFC Bank
HDFC Bank is offering different prepaid cards for different uses.
Forex plus card For secure and hassle free travelling experience.
Gift plus card For the freedom to buy the gift of their choice.
Food plus Card- For cumbersome meal vouchers.
Money plus Card For cash disbursements and administrative hassles.
3.4 INVESTMENTS
(1) MUTUAL FUNDSICICI
ICICI bank provides ICICI mutual funds. The complete name of the mutual
fund is ICICI Prudential mutual fund. There are various kinds of schemes
available with the ICICI mutual funds and there are certain advantages as well.
Advantages:
The ICICI mutual funds are managed by professional fund managers who
monitor the market very closely.
The mutual funds of the bank have a diverse portfolio of the stocks and
equities which results in the minimization of the risk.
The ICICI mutual funds provide consistent investment due to features like
dematerialized account statements, availability of NAV, easy subscription and
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(4) BODNS
(i)
Bonds of ICICI Bank have been rated "AAA" by CARE and "LAAA" by ICRA
indicating the highest degree of safety for your money.
All Investment in ICICI Bank Tax Saving Bonds issued upto March 2005
are eligible for tax rebate under Sec 88 to the full extent possible.
Bonds are listed on BSE, NSE.
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(ii)
(5) FOREX SERVICES IN ICICIICICI Bank's Foreign Exchange Services will help you organise your foreign
exchange in the most hassle free manner with best foreign exchange rates.
Whether its Foreign Currency, Travellers Cheques or Travel Card, ICICI Bank
Foreign Exchange Services is a one-stop solution to your foreign exchange
requirement. Foreign Exchange Services offers a variety of foreign exchange
products like: ICICI Bank Travel ,CardTravellers Cheques (American
Express), Foreign Currencies.
40
(6) SENIOR CITIZEN SAVING SCHEME IN ICICISenior Citizens Savings Scheme (SCSS) is a Government of India Product. 9%
interest offered to depositors. Since the product is offered by Govt of India, this
product is one of the most Safest Investment Option. Premature closure of account
is possible after one year from the date of opening the account.(Charges
applicable).
Advantages of Opening an SCSS Account with ICICI Bank:
In case the investor does not want to avail Direct Credit facility or ECS facility, 4
Post Dated Cheques will be sent to Investor every year.
Bond
RECL
NHAI
Coupon/Interest rate/Yield
6%
6%
Rating
AAA
AAA
4.13%
4.13%
Tax Status
Taxable
Taxable
Tax Benefit
SEC 54 EC
SEC 54 EC
Minimum (Rs.)
10,000
10,000
Maximum (Rs.)
Tenor
3 Years
3 Years
Interest Date
30th June
N.A.
Put/Call/Premature Encashment
of Maturity
of Maturity
Mode Of Interest
Annual
Annual
Other Features
Resident Indians
NRIs
Co-operative Societies
Firms
Companies
EQUITIES & DERIVATIVES IN HDFC BANK
Seamless Transactions: With an integrated 4:1 account there is seamless
movement of funds and shares, thereby giving a client ability to take prompt
action
Multiple trading platforms: Transact with utmost convinience using a
choice of platforms - Internet, Mobile, LITS (Low bandwidth site), Branches
or Call N trade in regional languages.
Powerful Tools: Based on Web 2.0 and Ajax based technology, the portal
offers the ability to Personalise, Manage, Customise and Share. Ingenious
tools like Advanced Portfolio Tracker, Watchlists, Stock Alerts, Calculators,
Stock Screeners, Interactive charting, Technical Analysis etc and much more
are a popular draw with our discerning clients.
Trusted Research: Insightful research assistance & technical views
facilitates ones ability to take an informed trading decision. Independent
Retail Research team provides a host of reports that a client could avail of in
his/her course of transactions.
Safety and Security: HDFC securities offer the highest level of security
with a 128-bit encryption technology.
3.5 INSURANCE
(1) LIFE INSURANCEICICI --ICICI Life Insurance or ICICI Prudential life insurance is a joint
venture of ICICI bank and the prudential plc which is involved in the life
43
insurance business in India. After LIC this life insurance secures the second
position among the largest insurances in India. It is one of the largest private
insurance companies. ICICI bank is a premier financial powerhouse whereas;
prudential plc is one of the leading international financial service groups with its
headquarters being located at United Kingdom.
The total asset that was held over by the company during 30th April 2008 is
about Rs. 30000 crore. ICICI Life Insurance was the only private life insurance
company that has received the National Insurer Financial Strength rate of AAA
according to Fitch ratings. This evidently proves that ICICI Life insurance has
the ability to meet its target towards the customers at the time of Maturity or
Claims. This has ranged itself with numerous products in order to meet the
various requirements of an Indian Customer during his/her life stage.Thus
depending on the present life stage and the requirements regarding the
insurance, plans under ICICI life insurance can be divided in to the following
four types. They are
Education Insurance plans,
Wealth creation plans,
Premium Guarantee plans, and
Protection plans.
HDFC STANDARD LIFE INSURANCEHDFC Standard Life Insurance Company is one among the leading private
insurance companies in India. Wide range of individual as well as group
insurance schemes is offered by this insurance company. This company is a
joint venture of Housing Development Finance Corporation (HDFC)
limited and the Group Company of the standard life in United Kingdom.
HDFC is one of the top housing finance institutions in India. The percentage of
equity held by HDFC stood up to 72.38% as on 31st December 2007.
44
Since HDFC Standard Life Insurance is a joint venture company, it has a very
good financial expertise that is required for the management of the long term
investments of the policy holder in a safe and efficient manner. There are
various solutions for both individual as well as group that can be customized
easily according to the requirements. A complete flexibility along with the low
charging structure is offered under group solutions of this life insurance
company.
The track record of HDFC Standard Life Insurance is as follows. The gross
premium income according to 31st march 2008 was about Rs.4859 crores and
the premium income of new business was about Rs.2685 crores. Over 9, 59,000
lives were covered under the various insurance plans of this insurance company
by the end of 31st march 2008.
The various plans under the Protection plans of HDFC Standard Life Insurance:
i) HDFC Term Assurance plan,
ii) HDFC Loan cover term assurance plan and
iii) HDFC home loan protection plan.
These helps are actually launched to ensure of the financial independence of the
family in case of any unfortunate death or critical illnes
(2) HEALTH INSURANCEHEALTH INSURANCE IN ICICIThe ICICI Lombard Group Health Insurance is an insurance cover to a group
with some common qualities. The group may be of the employees or the
companies, members of any association or club or any co operative society.
There are certain employers which provide the medical insurance to their staffs.
The ICICI Lombard Group Health Insurance has certain beneficiary features
such as:
45
The premiums paid under groups insurance are less than a standard single
personal insurance policy.
The discounts offered on this type of group insurance depend on the size of the
group.
The group insurance is a fast and effective means to extend cover against risks
to a large mass of population.
These types of groups insurance are tools to cross sell the different products to
different members of the group.
The products of such insurance can be customized according to the size of the
group.
The group insurances are flexible and render more benefits.
Certain additional benefits are also available on loading of extra premium
charges.
HDFC HEALTH INSURANCE
HDFC ERGO, one of the leading general insurance companies in the private
sector has come up with Health Suraksha Policy. This policy has been designed
to offer optimum insurance coverage for medical treatment. This policy covers
all the pre and post hospitalization costs at a premium that is very affordable.
The main features of the policy are as follows:
a. This policy offers superb health coverage at an affordable fee.
b. Individual and group health insurance policies are also available.
c. This is one such policy that also offers bonus to the insured for every claim
made in a single year.
46
d. This policy even offers coverage regarding the cost that is incurred during
health check-up.
e. The policy holders are eligible to avail cashless claim service in the country
in more then 4200 medical centers. This shows that the company has made a
strong network of some renowned hospitals so as to help the insured to get
adequate health care.
f. The holders of HDFC ERGO Health Suraksha policy are eligible to income
tax rebate under section 80D of the Indian Income Tax Act.
g. All the claim procedures are easy and the documentation job is also very
less in this policy.
(3) TRAVEL INSURANCEICICI
The ICICI Lombard Individual Overseas Travel Insurance is a comprehensive
travel insurance policy which covers the unexpected medical and non medical
expenses when the insurance holder is travelling abroad. It also covers the
benefits like loss or delay of baggage or cashless hospitalization all over the
world.
The key benefits of ICICI Lombard Individual Overseas Travel Insurance are:
It includes cashless hospitalization facility all around the world.
It also makes the customers avail quality health care through their
collaboration with the United Health Care Group.
No medical checkup is required along with this insurance.
This insurance policy also covers the medical emigration costs back to India.
47
In this policy the travel plan provide to cover the travel trips short of 4 days
to a longer one.
To get this policy the applicant will not have to go through any medical
examination.
The travel assistance even on international travels is assured for 24*7.
Low cost optimum coverage charges are available in this policy.
In this policy the option of online purchase is also available.
(4) HOME INSURANCE--ICICI HOME INSURANCEA home is a place, which provides you the warmth and peace that one looks
forward to at the end of a hard day's work. However, our home can also be
threatened with burglary, damages caused by natural and man-made disasters.
To secure your home of any threat, it offers you Home Insurance Policy, which
will provide security to the structure and/or contents of your home against
unforeseen calamities.
SOME KEY BENEFITS ARE AS FOLLOWS
Cover against Fire and allied perils, Burglary & Theft and Optional cover
for Terrorism and Additional expenses of rent for alternative
accommodation
Buy Online through ICICI Bank Credit card and pay in installments
without any extra charges.
49
Complete Protection: Avail of protection for both your home and its
contents
Optional cover:
(i) ICICI CAR INSURANCEA comprehensive Car Insurance policy for your car that keeps it secure against
damage caused by natural and man-made calamities, including acts of terrorism.
Avail of Own Damage, Personal Accident and Liability cover all in one policy.
Car Insurance in India is governed by the India Motor Tariff, so the coverage
for your vehicle would be the same no matter which company you would buy it
from. Moreover, Car Insurance is mandatory and needs to be renewed every
year. So choose the best car insurance company in India.
KEY BENEFITS
Transfer all No Claim Bonus (NCB) benefits when shifting your motor
insurance policy to ICICI Lombard GIC Ltd.*
2.5% discount for ARAI approved anti theft device in your vehicle.
Avail add-on covers for items such as fog lights, music system and seat
covers.
Transfer all No Claim Bonus (NCB) benefits when shifting your motor
insurance policy to ICICI Lombard.*
2.5% discount for ARAI approved anti theft device in your vehicle.
51
(i)
Secure your prized vehicles with the HDFC ERGO Private Car Insurance
Package Policy. You can avail a host of discounts and cashless claims. Here are
some of the features of the policy:
52
securities. The HDFC demat offers you paperless services as the physical
documents may lose or damaged over time. The HDFC Demat account allows
you to make hassle free transactions online. There are different types of HDFC
demat accounts such as Individual demat account, joint demat account and
corporate demat accounts.
Benefits
The HDFC Demat has the following benefits,
Transfer of securities does not have any stamp duty.
Market lots concept does not exist
The refunds from Public Issue are automatically credited to your account.
Your liquidity is enhanced by shorter settlements.
All the transaction details are communicated through email
All the holding details can be viewed online at any time
Change of signature or address can be made through online easily
Off market transactions and traded securities are settled
sense of privilege.
ICICI Bank wealth management solutions include fast access to ATMs, Money
Multiplier services, investment planning, portfolio construction and a range of
other privileges. The investment process of the bank begins with understanding
of the customers. The wealth management professionals of the bank make a
thorough study of the financial background of the customers, risk tolerance,
existing investment pattern and investment objectives to make the best
approach. Moreover, they make an extensive risk profiling exercise that helps
them to evaluate the risk appetite and get a better understanding of their
investment objectives.
HDFC
The wealth management programme will cater to individual needs taking into
account various factors such as customer's age, financial goals and risk profile.
The investment options offered include equity, mutual funds and debt
instruments such as RBI Relief Bonds and government securities. Said Aditya
Puri, managing director, HDFC Bank: "The extension of this programme to a
wider base of customers fits in perfectly with our objective of providing value
by making exclusive services more accessible."
The basic product under the new offering for customers includes a net-based
product which will track a portfolio for any amount for an annual fee of Rs
10,000. The bank has also launched an SMS-based product, which would not
track any portfolio, but offer customers daily market news related to both equity
and debt.They were also entitled to preferential treatment, with regard to the
bank's various products. This was in the form of better rates for products such as
loan against shares or mutual funds. They were also entitled to better deals on
products of HDFC group companies such as housing loans from HDFC or
equity broking services from HDFC Securities.
55
CHAPTER 4: COMPARASION
4.1 DIFFERENCE BETWEEN HDFC AND ICICI
a) HDFC designs its products for a niche market while ICICI markets to all
customers.
b) HDFC has enjoyed the highest growth rate of banks in India at 30% pa
whereas ICICIs growth varies over the years.
c) The PE ratio for HDFC (19%) is higher than that of ICICI (11 %.).
d) ICICI more branches and ATM over the country than does HDFC making it
more accessible to clients.
e) Both banks differ in their selected ways of raising equity.
f) ICICI has an internet banking platform that is by far superior to that of
HDFC.
g) HDFCs NPA is 0.2% while ICICI has NPAs at 2.7% for advances.
56
ICICI Bank
ICICI is the largest private sector bank and 2nd largest bank overall in India. It
was formerly known as Industrial Credit and Investment Corporation of India.
The bank has its presence all over India and even abroad (Present in 18
countries) with more than 2000 branches and over 5000 ATMs. It provides a
host of banking services to both corporate and retail customers apart from being
fairly successful in life insurance (ICICI Prudential), venture capital (ICICI
Direct) and asset management. It is the largest home loan provider in the
country. ICICI ranks number one in providing credit cards in India. ICICI has a
strong presence overseas and has offices in 19 countries. ICICI has been
notorious in employing goons for recovering its loans from defaulters and has
been pulled by different courts and consumer forums in this regard.
As far as differences between the two banks are concerned, both are equally
popular employing cutting edge technologies though ICICI seems to be ahead in
aggressive branding having Amitabh Bachchan as its brand ambassador.
57
ICICI Bank
Business
Loans
Cards
Account
Types
Bank Type
Card
Private
Hours
Investment
Products
1:00pm
9:30am-12:30pm
Bonds,Equity,Fixed Deposit,Flexible
Bonds,Equity,Fixed Deposit,Flexible
Finance,Trade Finance
Business
Loans
Personal
HDFC Bank
58
With HDFC Bank reporting renewed confidence in growth and a global mantra
of 30% growth successfully met in a quarter of low expectations when ICICI
Bank and SBI report tomorrow and the weekend respectively we would also
have the acceleration from a lowered provision, ICICI Bank expected to
continue reporting a credit growth of 18-20% and a 50% jump in Net profit to
$375 million for the quarter too.
59
4.6
HDFC has an unmatched growth record at 30% while ICICI has had
swings on this front.
On a price to adj book basis ICICI trades at 2 times while HDFC trades
at 4.5 times.
ICICI has a lower PE ratio than HDFC. PE ratio of HDFC is at 19, that
of ICICI stands at 11%.
Reach of ICICI bank and ATMs is much more than HDFC.
There is a huge difference in raising of equity in the two banks.
ICICI Net banking is far superior than that of HDFC.
HDFC has low NPAs at 0.2% of advances while ICICI has NPAs at
2.7% of advances.
60
PERFORMANCE
HDFC Bank reported over 30 per cent y-o-y growth in net profit in the June '08
quarter. The stability in earnings growth of HDFC Bank is much higher than
that of ICICI Bank. The gap in the profit growth between the two banks was not
high till the March '08 quarter. But ICICI started showing signs of a slowdown
in its retail loan book in the March '08 quarter itself. This was evident as HDFC
Bank posted a growth of 39 per cent in its retail advances in FY08, while ICICI
managed to grow its retail advances by only 15 per cent (before securitization).
This shows that only better expense management helped ICICI to post high
profit growth in the quarter ended March '08.
61
Q2.
Q3.
Q4.
Which
(i) ICICI
43%
(iii) others
24%
(i) ICICI
43%
(iii) others
17%
(i) ICICI
43%
(iii) others
17%
4%
90%
(ii) Hdfc
(ii) Hdfc
(ii) Hdfc
Company Of India
Corporation Of India
33%
40%
40%
6%
Corporation Of India
Q5.
20%
50%
company ltd
corporation ltd
30%
corporation ltd
Q. 6
Q.7.
Q8.
(i) Icici
50%
(iii) Others
7%
(ii) Hdfc
43%
(i)
(ii)
(i) Oneself
40%
20%
(v) An other
3%
services of bank?
are influenced by
Yes
No
(ii) Broker
(iv) Friends/Relatives
20%
17%
62
Q10
17%
37%
particular
10%
bank?
3%
63%
30%
(i) Yes
67%
(ii) No
33%
53%
13%
opening account in a
Q11.
market?
Q12.
(iii) Goodwill
(iii) Others
33%
7%
Q13.
10%
for Cheques
(iv) Mobile Banking Money Transfer
24%
17%
17%
Facility
Q14.
.
Q15.
are secure
66%
(i) Yes
70%
(ii) No
30%
bank?
63
Q16.
20%
33%
13%
11%
23%
Q17.
47%
Q18.
(i) Yes
53%
(i) Yes
60%
60%
to buy?
40%
60%
(i) Yes
45%
(ii) No
55%
(i) ICICI
50%
(ii) HDFC
27%
secure?
(ii) No
53%
47%
bank?
Q19.
(ii) No
40%
of pure
gold investment opportunity?
Q20.
Q21.
40%
life?
Q 22 Are you aware of home
by our bank?
Q23.
take
(iii) Others
23%
motor insurance?
Q24.
53%
17%
13%
Q25.
(i) Yes
73%
(ii) No
27%
bank?
64
5.2 FINDINGS
1) It was found from the study that bank believes in quality service
rather than quantity of service.
2) The officials employed are very much enthusiastic about their job.
3) The officials try to make best relation with the customers.
4) There is separate counter for NRI services.
5) The limit of cash vault is Rs. 10, 00,000 for a day.
6) The registers and files are maintained on a daily basis.
7) The registers are maintained in a well organized manner.
8) The marketing strategy of the bank is very attractive.
9) The bank always tries to attract customers with innovative offers
10)
The bank is very keen to implement 5's plan in all its branch.
11)
ICICI and HDFC credit deposit ratio is on the side though ICICI banks
show a little decreasing trend to the extent of 2.24 % Over mar2007 _ mar
2008.
12)
13)
14)
16)
The ratio of Non Interest income remains the same for ICICI for The past
19)
ICICI Bank .
20)
T h e c o n t i n u a t i o n p a t t e r n n e g a t e s i m me d i a t e b e a r i s h
5.3 RECOMMENDATION
ICICI Bank and HDFC bank has to improve its brand image, i.e.it has to
position itself in the minds of prospects in a better way in comparisons to
others.
It should provide better career opportunities for the retention of its potential
advisors.
Further it has to provide training to its recruited advisors by good
and efficient training methods, which might be a little bit customized if
needed.
It should more emphasize in advertising, as it is the most powerful tool to
position and brand in the mindsets of customers.
It should provide online training and for those who are in jobs
and want to become advisors ICICI should provide evening training classes,
so that they can join the training after doing their jobs.
66
5.4 CONCLUSION
Banking is also now being regarded as a versatile financial planning tool.
Research indicates that Indians have four basic financial needs during their life
asset accumulation (such as buying a house or
car), protecting their family, securing their childrens education, and provision
for their retirement. India being a country having a huge population of around
one billion people with only 32% of the banking population in India possessing
banking the country has a vast potential, which has been left untapped till now.
For Banking company Banking advisors are the lifeline and a very huge asset so
each company try to recruit and select a potential force of Banking advisors
because this is the advisors who generate maximum business for the Bank .
Banking advisors provide a very strong support to the Bank and do all possible
efforts to generate huge amount of profit to the company and for him.
5.5 BIBLOGRAPHY
www.google.com
www.scribd.com
www.hdfc.com
www.icici.com
www.comparasionbetween.com
www.comparecards.com
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