A Project Report on

CLUB MAHINDRA, KANDAGARH, SHIMLA

.
Submitted in partial fulfillment of the requirement for award of the Degree
BACHELORS IN HOTEL MANAGEMENT
By
SHIVANI

Roll No. GU-2015Under the Guidance of

DECLARATION

I hereby declare that the project entitled Hotel Management submitted for the
B.Sc.(Hotel Management) is my original work and the project has not formed the
basis for the award of any degree, associate ship, fellowship or any other similar
titles.

Signature of the Student:

Shivani

Date:

CERTIFICATE

This is to certify that the project entitled Hotel Management is the bonafide
work carried out by Shivani student of B.Sc. in Hotel Management GNA
University, Roll no GU-2015-

, GNA University, Hoshiarpur, Phagwara

inpartial fulfillment of the requirements for the award of the Degree/Diploma and
that the project has not formed the basis for the award previously of any degree,
diploma, associateship, fellowship or any other similar title.

Signature of the Guide:

Signature of the Head:

CLUB MAHINDRA KANDAGHAT RESORT

Imagine a place hugged by lush green undulating peaks and cotton clouds
caressing them as they swim through lazily. Thats what staying at Club Mahindra
Kandaghat is like. The well manicured lawn rolls out a green carpet for you as you
enter Club Mahindra Kandaghat and the stunning gardens that host plenty of birds
will sing to you. Evenings are even better when you can watch the sky change
from orange to pink to golden yellow into a fiery sunset. Whats more, you can
enjoy all this from the comfort of your room.
At a mere 25 km from Shimla and 96 km from Chandigarh, Club Mahindra
Kandaghat is easily accessible by train and road with excellent connectivity.
Spread over 14 acres, the resort is surrounded by green lawns and a beautiful
blooming garden. Accommodation is in elegantly done-up apartment blocks that
open to beautiful views of verdant forests around the property.
You will never be bored with the colourful sunsets and walks around the herb
garden while enjoying the state-of-the-art facilities at the resort. But in the off
chance you want to explore the neighborhood, do not forget to explore the hiking
routes and catch a view of the mighty Karol Tibba of the Greater Himalayas. Get
ready for a holiday where you do nothing but take in the spectacular views around
you.

LOCATION
Shimla Hills, Kalka Shimla Highway, Solan District, Kandaghat, Himachal Pradesh
173215.

SCOPE:The main objective as project is to analyze the report comes the entire
Spontaneous as a model hotel emphasizing on following area:a) Purpose, role and function as each department
b) Departmental hierarchy and inter department co-ordination
c) Key System and procedure adopted for different activities in each department
OBJECTIVE:The Objective is to study the total operational aspects of each department and the
present status of Club Mahindra Resort
METHODOLOGY:With evolution to study information is gathered from following sources.
A) Primary Source
B) Secondary Source
A) Primary Source:- The Primary data was collected during solution traditional in
various departments and the interview with hotel personnel.
B) Secondary Source:- The data was collected from several books, Journals,
Magazines, Newspaper brochures, internet, etc.
LIMITATION:-

It is the very difficult task to understand the product.

To convince the member for buying the product.
ASF problem (Annual subscription fees).
To define the concept of club Mahindra.
To define the season and pricing system of company.

 In starting I was faced how they are collect the data.

In survey I was not aware the proper way in shimla, this problem was faced
by me.
PURPOSE:Different hotels have different ways perform their operations. Hotel industry is
very service based industry and lot of variations is made as per guest satisfaction.
The purpose is to analyze the current status of the restaurant and operations going
under.
CLUB MAHINDRA MEMBERSHIP
A Club Mahindra membership is your ticket to many years of worry-free vacations
filled with happy and magical memories. The advantages of this membership are:
You get guaranteed 7 days of holidays every year, for 25 years
You have a choice of 46 stunning destinations in India and abroad
You can split the 7 days into 2 or even 3 holidays throughout the year
You can enjoy excellent rooms, amenities and activities at every destination

MEMBERSHIP BENEFIT
A holiday that fits all families
With over 40 resorts in India and abroad, Club Mahindra gives you the choice to
try a new kind of holiday every year. You get to choose from a selection of
waterfront/ beach resorts or Himalayan resorts, jungle resorts or resorts at hill
stations. With season and apartment size options you get to choose the time of year
that suits you and your family and the room size that'll keep everyone comfortable.

We make holidays fun

Our resorts have a variety of activities that'll keep everyone in the family
entertained. Pick from a range of adventure sports, water sports, camping, treks,
indoor sports, family games, hobby programs and assorted workshops that add a
little bit of learning to a lot of fun.
Bring everyone!
With a Club Mahindra membership you can bring your parents, in-laws, your
siblings, uncles, aunts and if you can then even bring their uncles and aunts. All
you have to do is trade your holiday inventory for a larger room or rooms.
Gift holidays
Share the joy with friends. Gift them a Club Mahindra holiday. Need more variety?
How about access to over 4500 resorts worldwide? With a Club Mahindra
membership you get a two year RCI membership free. What is RCI - an
international affiliate exchange network - that allows vacation ownership
membership owners across the world to bank and trade their domestic holiday
inventory for international holidays. Once you pay a nominal exchange fee you can
choose from a wide range of resorts in more than 90 countries. After two years you
can renew your membership with RCI to continue enjoying the same level of
access.
Awards and Recognition
26 Club Mahindra properties have received the prestigious RCI Gold Crown which
recognizes resorts that have surpassed multiple standards of excellence. The Gold
Crown is the highest RCI award conferred to affiliated resorts globally. RCI
members holidaying at participating resorts through their vacation ownership
memberships share their feedback on resort facilities, amenities and services. In
order to qualify for these awards resorts need to meet or exceed specific standards
in the area of check-in, check-out, hospitality, resort up-keep and housekeeping.

It's a smarter way to holiday

The membership, priced between Rs.255,700 for a Blue Studio to a Rs.1,824,900
for a Purple Two Bedroom (effective 1st June 2016), is available at affordable
EMIs with a six to 48 month period.

There's flexibility
You can break your week into two or even three holidays. You can even bring
forward a week from next year's allocation or carry forward the days you haven't
used.
Members first
Club Mahindra members get the right of way on holiday bookings. As a member
you can also enjoy exclusive discounts on dining and spa treatments.
FRONT OFFICE DEPARTMENT
The front office of a hotel is an operating unit and is the most suitable department
as the hotel and fundamental reasons for hotel existence. In Hotel Holiday Inn
Take Away department performs the duty of front office by allocating one
particular assistant to assist customers to log-in dine. The time customer enters the
hotel the desk assistant assist the customers by
directing them depending on their class of needs.
Front office is the nerve centre of a hotel and as
such is an excellent place in which to gain a
detailed understanding of how a modern lodging
operates. A position in the front office in an ideal
launching pad for future advancement in the
hotel industry.

Front office is responsible for the sale of the room through systematic method of
reservation, assigning by registration to the costumers. This is also termed as
house of all information. Front office is also responsible for greeting guest,
managing rooms and handling complaints. Many members of the hotel staff wok
behind the scenes and rarely if ever, have any personal contact with guests. In
contrast the front office staffs perform its job before the public like actors on the
stage.
The front office in a hotel hold the prime importance in view of the basic nature of
business of a hotel i.e. to sell room revenues collected for the sale of the room is
very high.
A room is termed a sold for the day when a guest leaves for the rooms for the
stay in the hotel. It has complementary role of image which is the first and last
point of contact for every guest. If one loss at each component of a front office role
one could have a better Perceptions of this department, smaller hotels are satisfied
to call it simple hotel reception.

FOOD AND BEVERAGES SERVICE DEPARTMENT

Food and beverages service department is that where we must consider how to
organize the service of cooking food. Which is one part of the game? Many times it
is not the food but the great show in the service which attracts and wins the guest to
your side. Hence, prompt and
courteous services should be the
motto of the F & B service staff.
Food and beverages services are
also known as hospitality catering
service. This is the second revenue
earning department in the hotel.
The hotel and catering or hotel and
food

service

industry

is

now

becoming widely known as the

hospitality industry. The industry is
usually defined by its output of
products, which satisfy demand for
food drinks and accommodation,
but it excludes food and drink
manufacturing and retailing. Central to the industry is the need for operational
personnel who are generally divided into food division staff. The opportunities for
advancement in food and beverage service are many position exist such as
restaurant manager, banquet manager, station head establishment in which one

finally decides to work is available in hotels and restaurants, catering, resident

catering, transport catering and outdoor catering, banquet manager, station head
establishment in which one finally decides to work is available in hotels and
restaurants, catering, resident catering, transport catering and outdoor catering.
PRODUCTION -

Stewa
rding

Main
Planning

Purch
asing
Serv
ing

Stori
ng
Coo
king

Issui
ng
Proces
sing
Prepa
ring

HOUSEKEEPING DEPARTMENT
The housekeeping department is the most vital part of any organization
either for restaurant or any organization for that matters.

It upkeeps the

organizations flow of work, which could be interrupted by any of the unmaintained section.

Housekeeping department maintain the organization by

keeping the organization clean and uphold the working atmosphere.

In Club Mahindra Resort
this department is operationally
linked to the service section
(Manager Affil), it is the duty of
the manager to look after the
cleaning and maintenance of each
department especially the service
areas. The duty allocation to the
housekeeping staff is assigned by the manager himself.
There are mainly two (2) categories made in housekeeping staff:
1. Floor area
2. Public area
Floor area:
This area refers to those which come under service area and other
departments which are inter-connected to each other. There is a shift procedure
followed by the housekeeping department so that no misplacement should take

place and there shall be a continuous work going on of up keeping the toil of
maintenance throughout the other departments.

FUN ZONES
Resort provide our members with various
options to keep adults, teens and kids
entertained during their holiday at the
resort. These activities include outdoor
activities such as rappelling, river crossing,
rope bridges, camping, hikes, water sports
and indoor activities ranging from craft,
pottery and dance classes to pool tables,
table tennis and board games. In addition,
we also organize and facilitate activities
outside the resort which are destination
specific, such as picnics, sight-seeing trips,
heritage visits, game spotting and bird
watching.

SECURITY DEPARTMENT
In a hotel the security departments is responsible for the safety as its resident
by maintaining law and orders in the hotel. It protects the property products assets,
reputation. In other words, security is defined as those as will to promote a state as
will being relation to an establishment to protect lies and property and to minimize
the risk of man made disasters and crime.

In Hotel Holiday Inn security department is outsourced to private security

agency which holds the responsibility of providing the sufficient manpower to
securitize the hotel premises.
Duties and responsibilities of security department
To guard the entrance gate of the hotel
To oversee the crowd and manage the vehicle parking in the hotel premises
To maintain the daily attendance register

ENTRY & EXIT

The entry and exit of all items as well as people
only to be through the security entrance. All the
things are checked by the security and then
allowed to be taken inside.

FEEDBACK
Ques.1 Do you take holiday on a regular basis?
Yes ________No_________
Ques.2 where did you take your last three holidays
1. ________, 2. _________, 3. _____________
Ques.3 How much do you normally spend on your holidays (accommodation/flight
only).
1.____________2.______________
Ques.4 How many weeks per year do you take normally holidays?
1.__________2.__________,3.___________
Ques.5 How important is the standard of holiday accommodation to you and your
family?
1.__________2.______________
Ques6. Which type of accommodation do you prefer while on holidays?
3*/4*Hotel_____, 3*Hotel_____, Villa/Apartment_____, Others____.
Ques.7 Is taking an annual Holiday important to you?
Yes ___________No_____________
Ques.8 which vehicle do you own?

Car__________Bike__________
Ques.9 where do you stay?
Mumbai____________Gova______________________
BIBLIOGRAPHY
www.google.com
www.wikipedia.com
www.encyclopedia.com
www.clubmahindra.com

CONCLUSION
Club Mahindra are one of the leading leisure hospitality providers in India,
offering quality family holidays with a range of services designed to meet the
diverse needs and interests of a family.
Intensify our service offerings, by increasing our distribution network and growing
the number of resorts across India.
Companies are currently developing new resorts at Kumbalgarh near Udaipur
(Rajasthan), Pondicherry (formerly Pondicherry) and Binsar near Almora
(Uttaranchal). Company is also expanding our resorts at Coorg and Ashtamudi. In
addition, we are in the process of purchasing 41.70 acres of land at Tungi near
Lonavala (Maharashtra), 25.02 acres of land at Kadambakkam near Chennai
(Tamil Nadu), 225 acres of land at Kas in Satara (Maharashtra), 10.5 acres of land
at Theog near Shimla (Himachal Pradesh), and 142.5 acres of land in Varwade near
Ratnagiri (Maharashtra).