Airport

You cant
ark
closer.

Guide

Frankfurt Airport at a Glance

This brochure was finalised in 2013.

Fraport AG
Frankfurt Airport Services Worldwide
60547 Frankfurt am Main, Germany
Additional information:

Why not simply park where you take off? Right

at Frankfurt Airport. Whether youre flying away
on holiday or to your next meeting, weve got the
right offer for you. For more information and
bookings, please visit www.frankfurt-airport.com

Fraport Communication Center:

Phone: +49 (0) 180 - 5 FRAINFO [+49 (0) 180 5372 4636]
The rate charged when calling from a German landline
phone is 0.14 per minute. Other rates may apply to
mobile phones.
Social media:
www.twitter.com/Airport_FRA
www.facebook.com/FrankfurtAirport
www.facebook.com/FraportKarriere
Videotext:
hr: screens 561 to 566, SWR: screens 561 to 566,
3sat: screens 480 ff.
All rights reserved, especially those to mechanically, electronically, or photographically
reproduce any or all of this content, store or process it in electronic systems, or reprint it in
periodicals. The information provided here is subject to change subsequent to its finalisation for
publication. Fraport AG therefore gives no guarantee of its completeness or correctness.

Good to Know

417

Getting Ready to Travel

67

Parking

89

Getting to the Airport by Bus or Train

1011

Airlines from A to Z

1215

Check-in, Luggage, Checks

1617

Shop & Experience

1825

Duty Free

20

Shopping

2223

Food & Beverages

2425

Services from A to Z

2635

Lounges

3637

Map of Terminals

38

Download free of charge:

the Fraport Airport App for the iPhone
and Android-compatible smartphones.
It is also available as a web application.
For more information, see the centerfold.
2

Let us

show you

where everything is

Then roam freely

What should I know before starting my

trip? Where is the best place to park?
How should I prepare for check-in?
In the following pages, you will find the
answers to these questions and many
more so you can enjoy your trip right
from the start.

Getting Ready to Travel

67

Parking

89

Getting to the Airport by Bus or Train

10 11

Airlines from A to Z

1215

Check-in, Luggage, Checks

1617
5

Good to Know. Getting Ready to Travel

Be Prepared
Valuable tips for your trip

Carry-on and checked luggage: what may go where?

Checked bags
Carry-on luggage
(up to 100 ml)
Mixtures of liquids and solids and
materials of similar consistency
(e.g. soup, syrup)

Checked bags
Carry-on luggage
(up to 100 ml)
Liquids, such as water,
lemonade, coke and other
refreshments
Checked bags
Carry-on luggage
(up to 100 ml)
Gels, including shampoo and
shower gels, cremes, lotions and oils
Checked bags
Carry-on luggage
(up to 100 ml)
Shaving cream, foams, deodorants,
and other products in pressurised
containers

Checked bags
Carry-on luggage

Items of everyday use, such as nail

scissors, disposable razors, and
pocket knives with a maximum
blade length of 6 cm*
Checked bags
Carry-on luggage
(up to 100 ml)
Perfumes, cosmetics, mascara,
pastes, including toothpaste,
sprays and aerosols
Checked bags
Carry-on luggage
Personal medications,
baby food
Checked bags
Carry-on luggage
Gas and gas containers,
naphtha lighters*,
paint spray cans

Passenger Assistance
At Frankfurt Airport, FraCareServices provides personalised
assistance for disabled passengers and those with limited
mobility free of charge. To take advantage of this service,
please contact your airline or travel agent at least 48 hours
prior to departure. For security reasons, it is not possible for
you to book this service directly.
Parking for disabled persons is available in the parking facility
P 4 at Terminal 1 and the parking facility P 8 at Terminal 2.
Simply follow the signs. If you are arriving or leaving by
train, you can obtain assistance by calling the Mobility
Service Office of Deutsche Bahn at
+49 (0) 180 5 512512 ( 0.14/min).**
On the day of your departure, go to your airlines check-in
desk as usual, or to one of the call points to notify the service
that you have arrived. There are call points around the terminals (please see the map on page 38 for their locations).
Please use the call button to talk to the mobility service.

Tip: Porter and Escort Service for Everyone

You can reserve a personal porter or escort service,
which then takes you to your destination comfortably
and via the shortest route. See page 31 for more
information.

Please see our information on dangerous goods at

www.frankfurt-airport.com under Check-in & Luggage,
Baggage, Dangerous Goods.
Products carried in hand luggage must be placed in a transparent, reclosable bag with a
maximum capacity of one litre. Please note that each passenger may only carry one such bag.
Medications and baby food are exempt from this requirement. * Other EU countries may have
different regulations from those in Germany. Please contact your airline ahead of time to
obtain information.

Be Prepared

** This rate is for calls from a German landline phone. Other rates may apply to mobile phones.

Be Prepared

Good to Know. Parking

Parking Made Easy

Frankfurt Airport offers parking services
for every need

Parking at the Terminals

Whether you are departing from Terminal 1 or 2, you can

take advantage of the parking facilities with capacity for
more than 14,000 vehicles, which are conveniently located
right at the terminals. They are open 24 hours, and you can
use them without making reservations in advance or
entering into a contractual obligation.
g Terminal 1 / P 2 + P 3, Terminal 2 / P 8 + P 9
Prices: 1 hour 4.00 | 1 day 25.00 | 1 week 115.00

Business Parking

If you fly out of Terminal 1 often, but not on a regular basis,

and are usually in a hurry, the Business Parking service is just
right for you. A separate entrance, extra-wide parking
spaces, and only a short walk to the check-in halls without
having to change levels make sure your trip gets off to fast,
comfortable start. Best of all: You remain flexible,
with no need to book in advance or sign a contract.
g Follow the signs for Business Parking
(P 4 at Terminal 1)
Prices: 1 hour 5.00 | 1 day 29.00 | 1 week 145.00
Parking for Disabled Persons
g Terminal 1 / P 4 (row 225), Terminal 2 / P 8 (level U 4, row 17)
Prices: 1 hour 4.00 | 1 day 25.00 | 1 week 115.00

Holiday Parking
When going away on vacation, you can take advantage of
our attractively priced Holiday Parking Lot, which is conveniently located right on the airport premises. A free shuttle bus
takes you to your terminal. The rates for one week start at
49. Brand new: On www.frankfurt-airport.com you can
reserve your parking space in advance for only 5!
Tip: Early Bird Online Rates
Book early and reap major savings! You can reserve
a terminal parking space between nine months and two
weeks before your trip. Go to www.frankfurt-airport.com
and save up to 53 percent. Minimum duration of
parking: seven days.
Our Parking Rates at a Glance
g Terminal Parking at Terminals 1 and 2 (TP)
g Business Parking in P 4 at Terminal 1 (BP)
g Holiday Parking lot during high season from April
to October (HP HS)
g Holiday Parking lot during low season from November
to March (HP LS)
Duration of parking

HP HS

HP NS

Up to 30 minutes

2.50

5.00

3.60

3.60

Up to 60 minutes

4.00

5.00

3.60

3.60

Each additional hour or part thereof

4.00

5.00

3.60

3.60

25.00

29.00

4.00

5.00

25.00

29.00

23.50 23.50

115.00 145.00

64.00 49.00

Max. daily rate

Ladies Parking
g Terminal 1: via entrances P 1 to P 5
Terminal 2: via entrance P 8
Prices for P 1, P 2, P 3 and P 8: 1 hour 4.00 | 1 day 25.00 |
1 week 115.00; Prices for P 4: 1 hour 5.00 | 1 day 29.00 |
1 week 145.00
8
Parking Made Easy

Each additional hour or part thereof

Each additional day (max.)
1 week
Each additional day or part thereof

TP BP (P 4)

10.00

10.00

23.50 23.50
3.60

5.00

3.60

5.00

2 weeks

145.00 215.00

3 weeks

175.00 285.00 104.00 79.00

Each additional week

30.00

70.00

84.00 64.00
20.00 15.00

For updates and other offers see www.frankfurt-airport.com.

Parking Made Easy

Good to Know. Getting to the Airport by Bus or Train

Comfortable Travel
to the Airport
Get here in style by bus or train

From Train to Plane and Back Again

Commuter Trains (S-Bahn)

The regional and long distance train stations are optimally

linked to the airport terminals (see map on page 38).
g You can walk straight to Terminal 1.
g It only takes a few minutes to get to Terminal 2 by
shuttle bus (leaves from the bus station in zone B in
front of Terminal 1) or Sky Line (leaves from Concourse
B in Terminal 1).
g Regional train station (S-Bahn metropolitan trains, re gional and local services): Terminal 1, access via Level 0
g Long-distance train station: opposite Terminal 1

You can take the S 8 and S 9 trains from the airport straight
to Frankfurt, Wiesbaden, Mainz, Kelsterbach, Offenbach, and
Hanau. Change trains at Frankfurt/Main central station for
other cities.

Bus Connections
g To nearby towns and cities from Terminal 1 (public
bus station, bays 14-24) and from Terminal 2
g Lufthansa airport buses to Heidelberg, Mannheim, and
Strasbourg: from Terminal 1, Concourse B West (Arri vals level). Purchase tickets from Lufthansa or the driver.
g Frankfurt Airport to Frankfurt-Hahn Airport: Terminal 2,
Concourse E. The trip takes about 1 hour and 45 minutes.
Deutsche Bahn Information and Tickets
There are Deutsche Bahn (DB) Travel Centers and Service Points
at the regional train station and the AIRail terminal, open from
6 a.m. to 9 p.m. For long-distance train connections, please
consult our journey planner at www.frankfurt-airport.com, or
the DB Travel Service at +49 (0) 180 5 996633 ( 0.14/min).*
Within Germany, you can take advantage of reduced price
Rail&Fly tickets for travel to the airport; information is
available from your airline and DB.

Lufthansa AIRail Service

To take advantage of Lufthansas AIRail service, you must
check in and get your boarding pass at least 15 minutes
before the train leaves. If you are traveling from Cologne and
Stuttgart, you can take advantage of the convenient online
or mobil check-in service or go to the Lufthansa check-in
desk to get all boarding passes.
Lufthansa passengers originating in Siegburg/Bonn can
check in from a smartphone up to 15 minutes before
the train leaves the Cologne central station; a Mobile
Boarding Pass is sent to their phone. They can also check in
and print out their boarding passes at home.
Check-in at the Siegburg/Bonn station is not possible.
They can then check their luggage at the baggage drop
at the AIRail Terminal at Frankfurt Airport. More information
is available at www.lufthansa.com.

Tip: Check-in at the AIRail Terminal

If you are arriving by train, you can use the convenient
luggage check-in at the AIRail Terminal (on the pedestrian
bridge connecting the long-distance train station and
Terminal 1). See pages 1215 for a list of the airlines that
offer this service.

*This rate is for calls from a German landline phone. Other rates may apply to mobile phones.

10

Comfortable Travel to the Airport

Comfortable Travel to the Airport

11

Good to Know. Airlines from A to Z

Airlines from A to Z
Well over 100 airlines operate at Frankfurt Airport. The following alphabetical list helps you find your airlines check-in
desks. For up-to-the-minute information, please go to
www.frankfurt-airport.com.

Airline

Code Terminal Concourse Desks

Airline

Code Terminal Concourse Desks

Adria Airways

JP

51461 LH

Asiana Airlines

OZ

669674

Aegean Airlines

AEE

682685

Austrian Airlines Group

OS

51461 LH

Aer Lingus

EI

989990

BA CityFlyer

CFE

901906

Aeroflot

SU

961964

Belavia

BRU

805820

Air Algrie

AH

480482

British Airways

BA

901906

Air Astana

KC

941960

51461 LH

BT

991992

British Midland
International

BM

Air Baltic
Air Cairo

MSC

Bulgaria Air

FB

704705

Air Canada

AC

Bulgarian Air Charter

BUC

Cathay Pacific Airways

CX

916920

China Airlines

CI

815820

China Eastern Airlines

MU

854859

Condor

DE

751753,
773783

Corendon Airlines

CAI

Croatia Airlines

OU

51461 LH

CSA Czech Airlines

OK

809810

Cyprus Airways

CY

474479

Delta Air Lines

DL

841852

Egypt Air

MS

485489

El Al Israel Airlines

LY

791795

Emirates

EK

995999

Eritrean Airlines

ERT

941960

Ethiopian Airlines

ET

485487

Etihad Airways

EY

941946

Finnair

AY

949951

CA

517524

Air Dolomiti

EN

474479

Air Europa

AEA

Air France

AF

801804

Air India

AI

501504

Air Malta

KM

733736

Air Moldova

MLD

474479

Air Namibia

SW

916920

Air One

AP

51461 LH

Air Transat

TS

Air VIA Bulgarian

VIM

805820

airberlin

AB

980985

Alitalia

AZ

801804

American Airlines

AA

964968

NH

Armavia

RNV

12

Airlines from A to Z

675678

Air China

ANA

D
E

678681

Airlines from A to Z

13

Good to Know. Airlines from A to Z

F
G

J
K

N
O
P
Q
R

Airline

Code Terminal Concourse Desks

Flybe

BE

Freebird Airlines

FHY

Georgian Airways

TGZ

Germania

ST

Germanwings

GWI

Globus

GH

Gulf Air

GF

883885

Iberia Express

IBS

907910

Icelandair

FI

941960

Iran Air

IR

708712

Iraqi Airways

IA

JAL Japan Airlines

JL

816820

Jat Airways

911912

Airline

Code Terminal Concourse Desks

S7 Airlines

SBI

953968

Saravia-Saratov Airlines

SOV

961968

SAS Scandinavian Airlines SK

51461 LH

SATA Internacional

SP

948950

Saudia

SV

849852

Singapore Airlines

SQ

708720

Sky Airlines

ZY

Somon Air

SMR

South African Airways

SA

658662

Srilankan Airlines

UL

965968

SunExpress

XQ

886899

SunExpress Deutschland

XG

886899

Swiss International Air Lines LX

51461 LH

TAM Linhas Areas

JJ

759766

890891

JU

701702

KLM Royal Dutch Airlines KL

801804

Korean Air

KE

841848

TAP Portugal

TP

51461 LH

Kuwait Airways

KU

891895

Tarom

RO

474479

LAN Airlines

LA

763766

Thai Airways International TG

741747

LOT Polish Airlines

LO

51461 LH

Transaero Airlines

UN

846848

Lufthansa

LH

51461

Lufthansa

LH

51461

Luxair

LG

314

Malaysia Airlines

MH

886889

MEA Middle East Airlines ME

493497

Montenegro Airlines

YM

880885

NIKI

HG

980985

Nouvelair Tunisie

LBT

Oman Air

WY

952956

Onur Air

OHY

PIA Pakistan
International Airlines

PK

880899

Qantas Airways

QF

913918

Qatar Airways

QR

537543

Rossiya

FV

Royal Air Maroc

AT

493495

Royal Jordanian

RJ

988990

14

Airlines from A to Z

TUIfly

TUI

861868

Tunis Air

TU

759767

Turkish Airlines

TK

658685

Turkmenistan Airlines

TUA

850852

Ukraine International
Airlines

PS

863864

United Airlines

UA

501511

US Airways

US

734741

UTair

UTA

Uzbekistan Airways

HY

880899

Vietnam Airlines

VN

808815

Vueling

VLG

Yemenia Yemen Airways

IY

V
Y

957959

Night-Before Check-in
Please contact your airline to find out when the check-in desks are open and whether
all those traveling together must be present for night-before check-in.
Check-in at the AIRail Terminal
Those arriving by train can use the convenient check-in at the AIRail Terminal.

Airlines from A to Z

15

Good to Know. Check-in, Luggage, Checks

Relaxed Check-in
Get your bags safely on their way

Check-in

Automated Border Checks

Please have your flight documents, ID or passport, and visa

(if required) ready. A number of airlines also offer online
check-in services or quick check-in machines. We recommend to be at airport about three hours ahead of time.
At www.frankfurt-airport.com you will find detailed
information.

In Terminal 1, Concourse B, Level 2 (when leaving Germany)

and Level 3 (when entering Germany), you can pass the
border check with a digital iris scan. If you have a valid
machine-readable passport, you can register for this option
free of charge at the Enrollment Center in Terminal 1,
Concourse A, Level 2. The irises of your eyes are scanned
and digitally saved in a database together with your passport
data. In Terminal 1, Concourse C, Level 3 (when entering
Germany), passengers who have one of the new e-passports
can also take advantage of the EasyPASS border checks with
automatic face recognition. Use of this service is also free of
charge, and no advance registration is required.

Tip: The Night Before Check-in

Please consult the table on pages 12-15 to see
whether your airline offers this service.

Luggage Regulations and Checks

Baggage Carts

Prior to departure, you and both your checked and carry-on

bags are screened for forbidden objects. You can view the
list of objects that are not allowed at
www.frankfurt-airport.com. Your checked-in bags are
automatically checked. It may occasionally be necessary to
open a bag when you are not present. Lock them in the
usual way, but please do not use any padlocks.

Baggage carts are available for a deposit at more than

100 dispensers. The deposit is refunded in cash when you
return the cart. It is not necessary to pay a deposit in the
post-security areas.

Dangerous Goods
You are not allowed to travel with any hazardous goods. For
a detailed list of items that are allowed and prohibited in carryon and checked luggage, go to www.frankfurt-airport.com
then Check-in & Luggage, Baggage, Dangerous Goods.

16

Relaxed Check-in

Luggage storage
If required leave your heavy or bulky luggage, coat, or
important documents at our left luggage facility.
g Terminal 1, Concourse B, Level 1
Open daily 24 hours
g Terminal 1, Concourse B/C, Level 2
g Terminal 2, Concourse D, Level 2
Open daily from 6 a.m. to 10 p.m.

Relaxed Check-in

17

Great
ways

to pass the time at the airport

Grab a snack or drink, purchase a gift for your loved

ones, or just take a moment to take in the nonstop
activity of the airport. Get ideas from the following
pages and find out where you can indulge in
culinary pleasures in a comfortable atmosphere,
experience an extraordinary diversity of shops and
lifestyle, or treat yourself to a dose of wellness.

18

Duty Free

20

Shopping

2223

Food & Beverages

2425

19

Borderless Shopping

FRA Airport

App

Save real money shopping in the Duty Free & Travel Value
shops! At Frankfurt Airport we offer all passengers, no matter
where they are heading or where they live, a huge variety of
regularly changing specials at outrageously low prices.

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Download now for free!

Good things can be this affordable!
The products sold in the Duty Free & Travel Value shops cost
up to 30 % less than domestic prices! Special offers that
change monthly let you save another 30 %.
Discover unique items that are only available in Heinemann
Duty Free & Travel Value shops. New: specialty and fine
foods (in the A and Z departure areas) of major brands such
as Kusmi Tea, Fauchon, and Fortnum&Mason.
You can also reserve your favorite products over the Internet
(www.frankfurt-airport.com). You can pick up your orders in a
Duty Free or Travel Value shop on the way to your departure
gate.

iPhone

Android

Web-App

All merchandise naturally complies with the applicable

security regulations. Liquid products are sealed by the sales
staff in special plastic bags that you may not open until you
arrive at your final destination. The customs restrictions
naturally continue to apply.

20

Borderless Shopping

21

Shop & Experience. Shopping

Endless Shopping
From must have accessories and elegant fashions from the
top brands to something fascinating to read during the
flight at Frankfurt Airport you will be sure to find what you
have in mind. Trendsetters, fashion fans, and world travelers
stock up on the latest inspirations here, 365 days a year.

Benetton: Italian fashions with Flair

Colorful apparel for women, men,
and children in proven high quality,
rounded out by a large selection of
accessories and luggage.

Airport City Mall Frankfurt

Terminal 1, Concourse A
Phone: +49 (0) 69 690-29964,
open from 9 a.m. to 8 p.m.

Endless Shopping

Airport City Mall Frankfurt (8 a.m. to 8 p.m.)

Shopping Avenue
Terminal 1, Gate B, Level 2
Terminal 1, Gate A, bei Gate A 11
Terminal 2, Gate E, Level 3
6 a.m. to 9 p.m., partially longer

Fossil: Vintage style accessories

Since 1984, Fossil has been
making an impact with its range
of handbags, belts, leather accessories and sunglasses.

Relay News to Go
The place to quickly pick up a
magazine, book, travel guide,
or trade journal before heading
out. A well-stocked Relay shop is
always near you at the airport.

Shopping Boulevard
Terminal 1, Concourse B, Level 2
6 a.m. to 9 p.m.

There are Relay shops all over

Terminals 1 and 2,
7 a.m. to 10 p.m., partially longer and earlier

Marc OPolo: The fashion brand

This fashion label for men
and women was founded
in Stockholm in 1967 and is
regarded as the inventor of
casual wear.

PnA Hotspot for Fashionable

Accessories
Experience, style, and well-thoughtout concepts characterize the
range of top-quality accessories,
knits, scarves, blouses, shirts, ties,
leather items, and jewelry at PNA.

Shopping Boulevard
Terminal 1, Concourse B, Level 2
6 a.m. to 9 p.m.

22

Christ Jewelry for All Occasions

Germanys leading vendor of jewelry
and watches offers you top quality
and service, international brands,
and designer collections a whole
fascinating world of its own.

Terminal 1, Concourse A, Level 2

6 a.m. to 9 p.m.
Endless Shopping

23

Shop & Experience. Food & Beverages

Tasty enjoyment
A great way to make the time fly by until your plane leaves is
to enjoy a tasty snack, pay a relaxed visit to a restaurant, or
down a thirst-quenching drink. Take advantage of our many
culinary offerings! In the following youll find a sampling of
our huge range of food & beverage outlets.

24

Tasty enjoyment

Dlicut Delicious Delicacies

Enjoy this restaurants special
architecture and exciting selection of gourmet foods with
exceptional sandwiches, salads,
soups and tasty desserts.

March Natural Bakery

Stroll between inviting market
stands and choose from a
plethora of high-quality, fresh
products from regional suppliers.

Terminal 1, Concourse A, Level 2

Phone: +49 (0) 69 690-24951
6 a.m. to 9 p.m.

Terminal 1, Concourse B, Level 1

Phone: +49 (0) 69 690-25948
6 a.m. to 10 p.m.

Kfers Enjoyment with a

Panoramic View
The popular central meeting
place in French bistro style,
featuring a magnificent view
of the apron.

dean&david: fresh to eat

Healthy, creative fast food in a relaxed setting. Salads, multigrain and
whole-grain breads, curries, soups,
sandwiches, wraps, and beverages
always fresh and 100% natural.

Shopping Avenue, Terminal 1, Concourse B,

Level 2, Phone: +49 (0) 69 690-59157
6 a.m. to 9 p.m.

Airport City Mall

Terminal 1, Concourse A, Level 0
9 a.m. to 8 p.m.

Starbucks Inspiring Cup after Cup

Coffee creations, sweet treats,
hearty snacks, and an atmosphere
that invites you to relax for a little
while before or after your trip.
Everything is also available to go.

Nordic Bakery
an Oasis of Peace at the Airport
The first in Germany:
Scandinavian design meets classic
bakery and Nordic hospitality.

Shopping Avenue, Terminal 1, Concourse

B, Level 2, Open 24 hours; Terminal 1 C,
Level 2, 7 a.m. to 9 p.m.

Shopping Plaza
Terminal 2, Concourse D/E, Level 3
7 a.m. to 9 p.m.
Tasty enjoyment

25

Just

let go

for a change

while knowing that everything is under control

Enhance your stay at Frankfurt Airport with the

many services offered. Revitalise yourself with a
massage or visit a hair salon to relax while getting
styled. Watch the action on the airfield from the
Visitors Terrace or by going on one of our
airport tours.
Our new rest and waiting areas invite you to
kick back and relax, and so do the many lounges,
which have pleasant atmosphere and many ways
to pass the time until your flight starts boarding.
Children can romp around before, during, and
after trips in our play areas. We look forward to
your visit!

26

27

Services from A to Z

We are at your
service from A to Z
Everything Taken Care Of

Dry Cleaning
g Terminal 1, Concourse C, Level 0, Airport City Mall
Frankfurt
Open Monday to Friday, from 7 a.m. to 8 p.m. and on
weekends from 9 a.m. to 5 p.m.
Fax and Photocopy Service

Airport Car Service

You can book secure parking in special areas behind
high-security gates; other services such as valet parking,
car care, and inspections are also available.
g Parking garage at Terminal 1, accessible via P 4
Phone: +49 (0) 69 690-27901,
www.acs-airport.de (in German only)

Available around the clock for a fee at the Service Points of

Fraport AG in Terminals 1 and 2 and in the Lost & Found
Office, open daily from 8 a.m. to 6 p.m.
Tip: Frankfurt Airport App
The FRA Airport App and Web App give you quick,
convenient information on services such as flight arrivals
and departures, shops, and parking. You can download
the app from the corresponding stores or use your smartphone to scan the QR code and load the app straight into
the browser.

Airport Travel Market

Fraport Communication Center (Hotline)

In Terminal 1, Concourse C, Level 3 (Gallery) youll find

more than 30 travel agencies with a huge range of
destinations, special offers, and bargains.
g Terminal 1, Concourse C, Level 3 (Gallery)
They are open daily from 10 a.m. to 6 p.m.

Phone: +49 (0) 180-5 FRAINFO [+49 (0) 180 5372 4636]
( 0.14/min. from German landline phones. Other rates
may apply to mobile phones.)

Banks and Currency Exchange

g Terminal 1, Concourses B/C, Level 2 (Departures)

www.frankfurt.airport.com/bookings
e-mail: travelservice@fraport.de, Phone: +49 (0) 69 690-71000
The travel office that meets all your needs: plane tickets,
hotels, rental cars, package tours, last-minute vacations,
and travel insurance.

You can take care of bank business and change money at

many locations in Terminals 1 and 2. There are also 24-hour
ATM machines near the banks and in the terminals.

Fraport Travel Service

Conferencing
Hairdresser
A large number of rooms of different sizes are available for
conferences and meetings at the Airport Conference Center.
g Frankfurt Airport Center 1
www.acc-frankfurt.de
Phone: +49 (0) 69 690-70500,
E-Mail: acc-reservierung@fraport.de

28

We are at your service from A to Z

g Terminal 1, Concourse C, Level 0,

Airport City Mall Frankfurt
Open daily from 9 a.m. to 8 p.m.

We are at your service from A to Z

29

Services from A to Z
Hotel Reservations: Hotels & Tours

Opticians

Hotel and tour bookings, limousine service, telephone cards,

Frankfurt Card
g Terminal 1, Concourse B, Level 1 in the Welcome Center
www.frankfurt-airport.com/reisebuchung,
e-mail: hotelservice@fraport.de, Phone: +49 (0) 69 690-70402

g Terminal 1, Concourse B, Level 2, Shopping Avenue

Open Mon.Sat. from 6 or 7 a.m. to 9 p.m.,
Phone: +49 (0) 69 690-70540.

Lost & Found

g Terminal 1, Concourse B, Level 2, Shopping Boulevard

Open daily from 6 a.m. to 9.30 p.m.
g Terminal 2, Concourse D/E, Level 3, Shopping Plaza
Open daily from 7 a.m. to 9 p.m.

Have you lost something at the airport? The Lost & Found
office will be happy to help you find the missing item.
g Terminal 1, Concourse A, Level 0, Airport City Mall Frankfurt
Open daily from 9 a.m. to 5 p.m.
Phone: +49 (0) 69 690-66359, Fax: +49 (0) 69 690-54081,
e-mail: fundbuero@fraport.de / lost_property@fraport.de
Luggage Wrapping Service
Our luggage storage facilities will shrink-wrap your bags for
added protection during the trip.
g Terminal 1, Concourse B, Level 1 (arrivals)
g Terminal 1, Concourse B/C, Level 2 (departures)
g Terminal 2, Concourse D, Level 2 (arrivals)
Medical Care
First aid and medical care are available around the clock in the
airport clinic. Vaccinations just before flying are also available.
g Terminal 1, access via Concourse B/C, Level 1
Phone: +49 (0) 69 690-66767
g
For emergencies: Call 112 from any airport service
phone. From other landline phones and cell phones,
dial +49 (0) 69 690-44444.
g
Dental care is available Monday to Thursday, from 8 a.m.
to 8 p.m. and on Friday, from 8 a.m. to 6 p.m. in the
FAC opposite Terminal 1, Section D, Level 4.
Phone: +49 (0) 69 690-70558

Pharmacies

Play areas
g Terminal 1, Pier A, Level 2, Transit zone (near Gate A 50)
g Terminal 1, Pier B, Level 2, Transit zone (near Gate B 22)
g Terminal 1, Pier B, Level 2, Transit zone (near Gate B 44)
g Terminal 1, Pier Z, Level 3, Transit zone (near Gate Z 50)
g Terminal 2, Pier E, Level 3, Transit zone (near Gate E 4)
g Terminal 2, Food Plaza, Level 4, presecurity zone
g Terminal 1, Pier A, Level 2, presecurity zone (near Gate A 50)
g Terminal 1, Pier B, Level 2, presecurity zone (near Gate B 22)
g Terminal 1, Pier B, Level 2, presecurity zone (near Gate B 44)
The following play areas open in the 3nd quarter of 2013:
Terminal 1, Pier Z, Level 3, Transit zone (near Gate Z 24)
Terminal 1, Pier C, Level 2, Transit zone (Gate C 15)
Terminal 2, Pier D, Level 3, Transit zone (Gate D 1)
Tip: Traveling with Children
Make sure your trip is a relaxed one. Our flyer
Travelling with Children is a treasure chest of
useful information about traveling with kids.

Police
Phone: +49 (0) 69 755-11900

Meeting Points
Porter and Escort Services
There are centrally located meeting points on the arrivals
levels of both terminals.
g Terminal 1, Concourse B, Level 1
g Terminal 2, Concourse E, Level 2

30

We are at your service from A to Z

Regardless of which airline you use, you can book a porter or

escort at Frankfurt Airport, or request one who speaks your
language. The porter service helps you get your luggage to
the check-in desk. The escort service is available for a fee in
We are at your service from A to Z

31

Services from A to Z
the public and transit areas of the airport. Both services must
be booked in advance. The following two companies offer
these services:
g AHS FRANKFURT GmbH & Co. KG.
Phone: +49 (0) 69 690-22122, Fax: +49 (0) 69 690-28032,
e-mail: fraservices@ahs-de.com
g Securitas
Phone: +49 (0) 69 690-21300, e-mail: FRA@securitas24.de
Post Office (including Postbank services)
Here you will find all regular post office services, as well as
a Postbank outlet. There is also an integrated Internet lounge
and various Wi-Fi deals.
g Terminal 1, Concourse B, Level 1
Open Monday to Friday, from 9 a.m. to 7 p.m., Saturday,
Sunday and public holidays, from 11 a.m. to 6 p.m.
Telefon: +49 (0) 69 695-25690
Print on Demand
In the Virgin Media stores, you can choose from about 1,000
daily newspapers in 38 languages from all over the world
and print them out yourself right in the store.
g Terminal 1, Concourse B, Level 2, Shopping Boulevard
g Terminal 1, Concourse B, Level 2, Non-Schengen
g Terminal 2, Concourse E, Level 3, Shopping Plaza
Open Mon.Sat. from 6 a.m. to 9 p.m. or 10 p.m.
Phone: +49 (0) 69 690-29128
Rental Cars
All major car rental companies are represented at the airport.
g Terminal 1, Concourse A, Level 0, Airport City Mall
Frankfurt
g Terminal 2, Concourse D, Level 2
The car return counters of all providers are located right in
the terminal parking facilities (Terminal 1, P 30/33, and
Terminal 2, P 8). If you need to return a car outside regular
business hours, the rental car companies also have safe
boxes installed in the parking facilities, where you can
deposit the vehicle documents and keys.

32

We are at your service from A to Z

Showers
g Terminal 1, Pier A, Level 2 (near Gate A 50)
g Terminal 1, presecurity zone, Departures B, Shopping
Boulevard opposite TUMI and the pharmacy
g Terminal 1, Pier B, Level 3, near Kuffler & Bucher
g Terminal 1, Pier Z, Level 3 (near Gate Z 50)
g Terminal 2, Pier D, Level 3 (opposite the security
check for D 5D 8)
Open daily from 6 a.m. to 10 p.m. (Terminal 1) and 6 a.m.
to 11 p.m. (Terminal 2), fees: 6.00 or USD 8.00
Includes towel, floormat, shower gel, and blowdryer
Tax Refunds
Residents of non-EU countries can get a refund on value-added tax (VAT) paid in Germany. To do so, you need to obtain
an export certificate from the customs service at Frankfurt
Airport and take it to one of the service providers listed
below, who will refund the tax (minus a fee) to you. You
must present the original receipts.
There are customs desk in:
g Terminal 1: Departures B, Level 2 (near counter 643),
at night at the B baggage claim (between 9 p.m. and 6.30 a.m.)
g Terminal 2: Concourse D, opposite the check-in
counters near the exits
VAT refunds
g Global Blue:
www.global-blue.com; info@global-blue.com
Phone: +49 (0) 800 32222555
g Tax Free Germany:
www.taxfreegermany.de; info@taxfreegermany.de
Phone: +49 (0) 6074 4852865
g Tax-free Worldwide:
www.taxfreeworldwide.com; office.de@taxfreeworldwide.com
Phone: +49 (0) 89 48955250
g Premier Tax Free:
www.premiertaxfree.com
Tip: Terminal Express
After passing the boarding pass check, look out for
our Terminal Express. This gate shuttle is available to
all passengers free of charge and can take you to your
connecting flight fast.

We are at your service from A to Z

33

Services from A to Z
VIP Service
Any passenger can book the VIP Service at Frankfurt Airport.
It offers you an individual, time-saving service for departures,
arrivals, or transit stays, keeping you away from the normal
terminal walkways. It is available regardless of your airline
and seat class.
g
Fraport AG, VIP Service
Phone: +49 (0) 69 690-70366, Fax: +49 (0) 69 690-70369,
e-mail: vip-services@fraport.de
www.frankfurt-airport.com/vip-service
Visas and Passports
If you lose your passport or still need a visa, please contact
our Document Service. Phone: +49 (0) 180 3 030302
( 0.09 per minute from German landline phones. Other
rates may apply to mobile phones.)
Visitor Service
Go on one of our airport tours and discover the wealth of
fascination and activity at Frankfurt Airport.
g For individuals and small groups
(without advance booking):
Tickets for our daily 45-minute airport tours are available in
the Airport City Mall Frankfurt, Terminal 1, Level 0. Tours
leave daily at 1, 2, 3, and 4 p.m. On weekends and during
the school holidays in Hesse and neighboring states there
are also tours leaving at 11 a.m. and 12 noon.
g For individuals and small groups
(with advance booking):
Various airport tours lasting 90 minutes or more
www.frankfurter-stadtevents.de/flughafen
g For groups (with advance booking):
Various airport tours lasting between 45 minutes and
three hours; Phone: +49 (0) 69 690-70291,
Fax: +49 (0) 69 690-53341, e-mail: rundfahrten@fraport.de
You're also invited to enjoy the impressive panorama of
airport operations from our Visitors' Terrace in Terminal 2.
Open daily from March 24 to November 2013 between 10
a.m. and 6 p.m. Detailed information on all tours is available
at: www.rundfahrten.frankfurt-airport.de
34

We are at your service from A to Z

Tip: Airport Fascination

Surprise someone with a gift certificate for an
unforgettable airport tour. For details, visit
www.sightseeingtours.frankfurt-airport.de
or have a look at our brochure.

Waiting and rest areas Leisure Zone

g Terminal 1, Pier A, near Gate A 50 (tentatively starting
in October 2012)
g Terminal 1, Pier B, near Gate B 43
g Terminal 2, Pier D, near Gates D 1D 4
Wellness & Beauty
Massages, manicures, waxing. Before or after your flight. Be
Relax and the CMT Color Meets Trend Nail Lounge offer
a full program.
g
Terminal 1, Pier A, Level 2 and Pier Z, Level 3, after
the security check
g
Terminal 2, Pier D, Level 3, after the passport check
Open daily from 6 a.m. to 10 p.m.
g
CMT Color Meets Trend Nail Lounge:
Terminal 1, Concourse A, Level 1, Arrivals
Open from 8 a.m. to 8 p.m., Sun. and holidays from 10 a.m.
to 7 p.m.
WLAN und Internet-Terminals
You can access the Internet via Wi-Fi free of charge for 30
minutes from anywhere in the airport. In addition, you can
also surf the Web at one of our convenient Internet Points
(sit-down terminals) or 100 Internet Towers (stand-up
terminals). The following also offer Internet access and office
services:
g
Nokia Internet Lounge: Terminal 1, Arrivals A, Level 1
g Players Island:
Terminal 1, Airport City Mall, Level 0,
in the passageway to the regional train station
Worshipping and prayer rooms (chapels / prayer rooms)
There are Christian chapels as well as Orthodox, Jewish, and
Muslim prayer rooms on the Gallery above the B waiting
area and in Transit B-West, Level 2 in Terminal 1 and Transit
D in Terminal 2.
We are at your service from A to Z
35

Lounges

Relax in Comfort
Luxurious lounges that meet your personal needs

Lounges

Terminal 2

If you are in the mood to relax, the airport lounges with

their pleasant atmosphere offer many ways to kill time until
your flight departs. You can sleep or get ready for your next
meeting. In the following, we list all of the airlines that
operate lounges for their passengers at Frankfurt Airport.

Air France Lounge

Cathay Pacific Lounge
Emirates Lounge
Etihad Lounge
Iberia Lounge
Japan Airlines Sakura Lounge
Sky Lounge*

Transit D, Level 2, near gates D 26/D 27

Transit E, Level 3, at gate E 7
Transit E, Level 3, near gates E 5/E 6
Transit E, Level 3, at gate E 9
Transit D, Level 2, near gates D 26/D 27
Transit D, Level 3, at gate D 8
Transit D, Level 3, at gate D 8

Information on when the lounges are open and the requirements for using them is available at
www.frankfurt-airport.com.

Tip: Chill in the Sky Lounge

All passengers are welcome here, no matter which
airline they are flying with. The fee for using the lounge
for 3 hours is 30.
g

Terminal 2, Level 3, opposite D 8

Terminal 1
DB Lounge

Long-distance train station, Level 2

Fraport Airport Club

FAC 1, Section A, 9th floor

Fraport VIP

Transit B, Level 2

LUXX

Passage between Concourses B and C,

Level 3

LH Business West

Transit B, Level 3, at Gate B 24

LH Business Ost

Transit B, Level 3, near Gate B 44

LH Business in Concourse C

Transit C, above Gates C 14 and C 16

LH Business (Non-Schengen)

Transit Z, Level 3, on the way to Gate Z 50

LH Business (Schengen)

Transit A, Level 2, near Gate A 13

LH Firstclass

Transit B, Level 3, at Gate B 22

LH Firstclass (Schengen)

Transit A, Level 2, near Gate A 13

LH Senator

Transit B, Level 3, next to B 43, access

via Level 2

LH Senator

Transit C, Level 3, access via Gate C 15

LH Senator (Non-Schengen)

Transit Z, Level 3, on the way to Gate Z 50

LH Senator (Schengen)

Transit A, Level 2, on the way to Gate A 50

LH Welcome

Arrivals B, near exit B 2

36

Relax in Comfort

Lufthansa Tower Lounge A

Enjoy an impressive panoramic
view from the Lufthansa Lounge.
Free of charge for First Class and
Business Class passengers, as well
as customers with HON Circle,
Senator, and Frequent Traveler
status.
Terminal 1, Transit A, access via
Level 3, at gate A 26
Phone: +49 (0) 180 5 805805

Etihad Lounge
Free of charge for First and
Business Class passengers and
holders of the Gold or Silver card
of Etihad Airways. Passengers of
other airlines are also welcome
(for a fee, subject to availability).
Terminal 2, Transit E, Level 3
Open daily from 8 to 11 a.m.
and from 6.10 to 10.10 p.m.
Phone: +49 (0) 69 690-29090
* No advanced booking required.
Construction work may occasionally make it necessary to close some lounges.

Relax in Comfort

37

Getting Where You

Want to Go

Terminal

Terminal

Terminals and important services at a glance

A,Z
Level 3

Security and passport checks

Sky Line

Gates A, B, C, Z
Gates D, E
Check-in
Information
Tr
a

Luggage claim

ns

fe

rT
un

ne

Meeting point

lB

-A

,Z

Shuttle services
Railway lines

Shuttle bus

Travel market
Level 3

Parking

Level 2

Bus station
Taxis
Level 1

Rental cars
Medical services

Level 0

Pharmacy
German Rail information
Call point

Polizei

Sheraton Hotel

Frankfurt Airport Center

Regional trains

AirRail-Terminal

Company meeting point

38

ZielsicherWhere
Getting
ankommen
You Want to Go

Hilton Worldwide Hotels

The Squaire

Long-distance
trains