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2017:
OPPORTUNITIES
UNLIMITED
The year 2017 has the potential to be a game changer for telcos and technology providers
who take advantage of the opportunities in hand and collaborate
for a connected, and secure world
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new age for communication. New digital experiences like messaging apps, chat bots and even the
Internet of Things have pervaded mobile devices
globally, as consumers expect instant connectivity and seamless services, wherever they are in
the world. As we enter the new year, CommsMEA
spoke to several industry experts to forecast the
trends for communications technology for the
year that lies ahead of us.
www.commsmea.com
5G technology guarantees more speed, reliability and eciency which are essential requirements
for Smart Cities built around Internet of Things,
self-driving cars and other innovative use cases
that might not have been even thought of yet.
www.commsmea.com
DIGITISATION
The need and pressure for digital transformation
is denitely going to be a dening trend of 2017.
Digital will continue to expose both new opportunities and risks. The pressure to eradicate
costs, standardise processes, reduce variables
and reshape the business to run more efficiently
SECURITY
CLOUD
BIG
DATA
$243
billion
ICT spend
in the META in 2017
(Source: IDC)
MEDIA
SOCIAL
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PUBLIC SAFETY
CUSTOMER IS KING
Customer experience management is a crucial
area among operators in this year and coming
years as customer experience decides customer
loyalty. CEM came to the fore as the highest
priority for operators going forward, according to
Mahindra Comvivas The business of tomorrows
report. 27 per cent of respondents putting this
ahead of other key metrics like big data, cloud
computing, network function virtualisation and
BSS/OSS transformation.
EMPOWERING EMPLOYEES
IT Trends for the coming years, including 2017,
will be focused on how to further empower
employees to use the tools they nd best and
most convenient at work, according to Charbel
Khneisser, regional pre-sales consultant manager, Middle East, Turkey & Africa at Riverbed
Technology. As technology has become an integral part of our personal lives, peoples mindsets
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CHALLENGES OR
OPPORTUNITIES?
Many countries in MEA have started to deploy
LTE. However, according to Eid of Nokia, lowcost LTE capable smart phones are quite crucial
for the success of LTE in emerging markets.
Indoor coverage is an issue that is faced by all
operators in the region. This is where Nokia can
support with best-in-class Nokia Flexi Zone
small cells for solving indoor coverage issues.
Spectrum scarcity is another topic that telcos
need to take care of together with regulatory
authorities. In order to meet the capacity needs
of the future, additional spectrum is mandatory.
Especially, while looking at 5G, more spectrum is
needed to be made available in cmwave bands like
24.5GHz 27.5GHz.
The surge in the demand for mobile internet
will create remarkable opportunities for telecom
operators. The challenge that telcos will face however is in behaviour shift of customer base centred
around end-user experience. Customers loyalty to
their telco provider will be strongly tied in to the
quality of service for their mobile data access.
Khneisser says: Carriers will have to rethink
their network architecture for better coverage,
quality, and capacity. This can only be achieved
via the adoption of technologies such as Software
Dened Networking (SDN) and Network Function Virtualization (NFV).
The Business
of Tomorrows survey
by Mahindra
Comviva found
of operators believe CRM
that one-third
is the biggest priority
of the operators
Source: The business of
tomorrows survey (2016)
are concerned
27%
www.commsmea.com
www.commsmea.com
$3 trillion
WINNING STRATEGY
Needless to say, as the popularity and usage of
internet communication tools such as WhatsApp, Viber, Skype, keep rising, will dramatically
impact the traditional voice and SMS revenue
streams of telecom operators. In order to main-
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By
www.commsmea.com
2020, 95 percent of all workloads in Middle East and Africa will be processed in the cloud, compared to 78% in 2015 (Source: Cisco Global Cloud Index)
www.commsmea.com
NO LOOKING BACK
Going forward, its recommended that the
telcos continue their technology investments
and increasingly go for strategic collaborations
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