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QUALIFICATIONSPACKOCCUPATIONALSTANDARDSFORBANKING,

FINANCIALSERVICESANDINSURANCE(BFSI)INDUSTRY

Contents
1. IntroductionandContacts..P.1
2. QualificationsPack.....P.2

3. OSUnits..P.2

Whatare
Occupational
Standards(OS)?

OSdescribewhat
individualsneed
todo,knowand
understandin
ordertocarryout
aparticularjob
roleorfunction

OSare
performance
standardsthat
individualsmust
achievewhen
carryingout
functionsinthe
workplace,
togetherwith
specificationsof
theunderpinning
knowledgeand
understanding

ContactUs:
SSCcontactdetails

Email:writetheemail
address

4. GlossaryofKeyTerms..P.3

Introduction
Qualifications Pack-Equity Dealer
SECTOR:BANKING,FINANCIALSERVICESANDINSURANCE(BFSI)
SUBSECTOR:Financialservices
OCCUPATION:Broking/Trading
REFERENCEID:BSC/Q0201
Brief Job Description: Equity dealers buy and sell investment and financial
instruments on behalf of their clients. They also provide market insights and
investment advice to potential and existing clients as per the organizational
standardsandprocedures

PersonalAttributes:Theindividualisrequiredtohavenumericalandanalytical
skills. He/She must be able to perform multiple tasks accurately within fixed
timelinesinahighpressureenvironment.

QualificationsPackForEquityDealer

Q0201

QualificationsPackCode
JobRole

EquityDealer

Credits(NVEQF/NVQF/NSQF)
TBD
[OPTIONAL]
Banking,Financial
Sector
ServicesandInsurance
(BFSI)

Versionnumber

.01

Draftedon

05/08/2013

Subsector

FinancialServices

Lastreviewedon

30/08/2013

Occupation

Broking/Trading

Nextreviewdate

01/03/2014

JobDetails

JobRole

EquityDealer

RoleDescription

Equitydealersbuyandsellinvestmentandfinancial
instrumentsonbehalfoftheirclients

TBD
NVEQF/NVQFlevel
MinimumEducationalQualifications* ClassXII
MaximumEducationalQualifications* PostGraduate
Training
(Suggestedbutnotmandatory)

NCFM(beginnersordealersmodule)Certification
Or
NISM(Module7)Certification

Experience

Experiencepreferredbutnotmandatory

ApplicableNationalOccupational
Standards(NOS)

PerformanceCriteria

Compulsory:
BSC/N0201(PrepareForDealingOperations)
BSC/N0202(CarryoutDealingOperations)
Optional:
3.
NA

1.
2.

AsdescribedintherelevantOSunits

Keywords/Terms

QualificationsPackForEquityDealer

Description

Definitions

Sector

Subsector
Occupation
Function

JobRole
OS

Performance
Criteria
NOS

QualificationsPackForEquityDealer

Sectorisaconglomerationofdifferentbusinessoperationshavingsimilarbusinessesand
interests.Itmayalsobedefinedasadistinctsubsetoftheeconomywhosecomponents
sharesimilarcharacteristicsandinterests.
Subsectorisderivedfromafurtherbreakdownbasedonthecharacteristicsandinterests
ofitscomponents.
Occupationisasetofjobroles,whichperformsimilar/relatedsetoffunctionsinan
industry.
Functionisanactivitynecessaryforachievingthekeypurposeofthesector,occupation,or
areaofwork,whichcanbecarriedoutbyapersonoragroupofpersons.Functionsare
identifiedthroughfunctionalanalysisandformthebasisofOS.
Jobroledefinesauniquesetoffunctionsthattogetherformauniqueemployment
opportunityinanorganization.
OSspecifythestandardsofperformanceanindividualmustachievewhencarryingouta
functionintheworkplace,togetherwiththeknowledgeandunderstandingtheyneedto
meetthatstandardconsistently.OccupationalStandardsareapplicablebothintheIndian
andglobalcontexts.
PerformanceCriteriaarestatementsthattogetherspecifythestandardofperformance
requiredwhencarryingoutatask.
NOSareOccupationalStandardswhichapplyuniquelyintheIndiancontext.

QualificationsPack
QualificationsPackCodeisauniquereferencecodethatidentifiesaqualificationspack.
Code
QualificationsPack QualificationsPackcomprisesthesetofOS,togetherwiththeeducational,trainingand
othercriteriarequiredtoperformajobrole.AQualificationsPackisassignedaunique
qualificationpackcode.
UnitCode
UnitCodeisauniqueidentifierforanOccupationalStandard,whichisdenotedbyanN.
UnitTitle
UnitTitlegivesaclearoverallstatementaboutwhattheincumbentshouldbeabletodo.
Description
Knowledgeand
Understanding
Organizational
Context
Technical
Knowledge
CoreSkillsor
GenericSkills
NCFM

NISMCertification

Descriptiongivesashortsummaryoftheunitcontent.Thiswouldbehelpfultoanyone
searchingonadatabasetoverifythatthisistheappropriateOStheyarelookingfor.
KnowledgeandUnderstandingarestatementswhichtogetherspecifythetechnical,
generic,professionalandorganizationalspecificknowledgethatanindividualneedsin
ordertoperformtotherequiredstandard.
OrganizationalContextincludesthewaytheorganizationisstructuredandhowit
operates,includingtheextentofoperativeknowledgemanagershaveoftheirrelevant
areasofresponsibility.
TechnicalKnowledgeisthespecificknowledgeneededtoaccomplishspecificdesignated
responsibilities.
CoreSkillsorGenericSkillsareagroupofskillsthatarekeytolearningandworkingin
today'sworld.Theseskillsaretypicallyneededinanyworkenvironment.Inthecontextof
theOS,theseincludecommunicationrelatedskillsthatareapplicabletomostjobroles.

NationalStockExchangeofIndiaLimited's(NSEIL)CertificationinFinancialMarkets
(NCFM)
ProfessionalcertificationofferedbyNationalInstituteofSecuritiesMarkets(NISM)


BSC/N0201

PrepareforDealingOperations

--------------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

---------------------------------------------------------------------------------------------------------------------------------------

Overview

Topreparefordealingoperationsbeforethemarketsopenfortrading


BSC/N0201

PrepareforDealingOperations

NationalOccupationalStandard

UnitCode
UnitTitle
(Task)
Description
Scope

N0201
PrepareforDealingOperations
ThisOSunitisaboutpreparingfordealingoperationsbeforethemarketsopenfor
trading
Thisunit/taskcoversthefollowing:
Setupterminalforoperation

Updateandverifyclientlist

Developmarketknowledge/advisory

Performgeneral/administrativetasks

PerformanceCriteria(PC)w.r.t.theScope
Element

PerformanceCriteria
Tobecompetent,theuser/individualonthejobmustbeableto:

PC1. Setupthedealingterminalandlogintheiridentificationdetails

SetUpTerminalFor
Operation

PC2. Ensureallrequisitesoftwareisuploadedandrunningontheterminal
PC3. Resolveanyproblemswithsoftwareorterminalifnecessary
PC4. Receivelistofclientsfromsupervisor/onlineschedule/clientliaison

PC5. Updatenewclientdetailsintoinformationsystemfromlistgiven

UpdateAndVerify
ClientList

PC6. Contactsupervisorincaseofanymissinginformationregardingdetailstobe
updated
PC7. Verifyallexistingclientdetailsareavailableonthesystem
PC8. ContactITandTechnicalmaintenanceincaseofseveretechnicalissues
PC9. Reportalltechnicalandmanualerrorstoconcernedsupervisor/manager


BSC/N0201

PrepareforDealingOperations
PC10. Obtainmarketanalysisreportsonvarioussecuritiestradedfromresearchteam
orsecondarysourcesofinformation

DevelopMarket
Knowledge/
Advisory

PC11. Readreports/informationtodevelopkeyinsightsandunderstandingofthe
financialmarketsinaccordancewithorganizationalstandardsifrequired
PC12. Obtainmarketinsightsdevelopedbyfirm/organizationforsharingwithclients
PC13. Assistclientliaisonwithmarketinformation/firmbasedinsightsforthepurpose
ofreachingouttoclients
PC14. Respondtoclientqueriesrelatedtomarkettrendsifrequired
PC14. Preparedailyreportsofallerrorsencounteredduringsetupofterminaland
updateupdationofclientlist

PerformGeneral/
AdministrativeTasks

PC15. Prepareregularreportsofnumberofclientsservicedbydealeranddetailsof
thesame
PC16. Fillinformsfortechnicalmaintenanceandrepairsasrequiredbyorganizational
procedures


BSC/N0201

PrepareforDealingOperations

KnowledgeandUnderstanding(K)
A. Organizational
Context
(Knowledgeofthe
company/
organizationand
itsprocesses)

B.Technical
Knowledge

Theuser/individualonthejobneedstoknowandunderstand:
KA1. Typesofdocumentationintheorganizationandimportanceofthesame
KA2. Standardoperatingprocedureforsettingupterminal
KA3. Riskandimpactofnotfollowingorganizationalandindustryregulationsinset
upandoperationofterminal
KA4. Recordstobemaintainedandimplicationsofnonmaintenanceofthesame
KA5. Securityproceduresforhandlingsensitiveinformationincludingclientfinancial
data,markettransactionsetc.
KA6. Stockmarketregulationsandlaws
KA7. Rulesandregulationsoftradingfloor
KA8. Rolesofallcolleaguespartofthebroking/tradingprocess
KA9. Theprocedureinthecaseofaddressingcustomergrievances
KA10. Escalationmatrixforproblemsunresolved
KA11. Formatforpreparingreports

Theuser/individualonthejobneedstoknowandunderstand:

KB1. Typesofsecuritiesdealtwithincludingstocks,bondsetc
KB2. Controlsandprocessesforoperatingexchangeterminal
KB3. ITprocessestoraisequeriesandresolveminortechnicalproblems
KB4. Basicaccountingconceptsandprinciples
KB5. Basicunderstandingoffinancialmarkets
KB6. Methodsforcarryingoutsecondaryresearchtodevelopmarketinsights,if
required

Skills(S)
A. CoreSkills/
GenericSkills

WritingSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA1. Prepareconciseperiodicreportstobesubmittedtosupervisor/manager
SA2. Fillinformsfortechnicalmaintenanceetc.

ReadingSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA3. Readorganizationalandindustryregulationsandguidelines
SA4. Readclientdetailsfromlistreceivedandinputthesameintotheinformation
system
Integrity
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA5. Maintainintegritywithrespecttocompanypropertyandequipment


BSC/N0201

PrepareforDealingOperations

OralCommunication(ListeningandSpeakingskills)
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA6. Listentothecustomerstobeabletoofferinsightandadviceonsecurities
SA7. Communicateclearlywiththecustomerusinglanguagethathe/she
understands.
SA8. Communicatewithpeersandsupervisorswithprofessionalismtoworktowards
companyobjectives.

B. ProfessionalSkills DecisionMaking

Theuser/individualonthejobneedstoknowandunderstandhowto:
SB1. Decideatwhatpricestobuy/sellforordersthataregivenbroadpricerangesor
minimum/maximumpricelimits
SB2. Coordinateorderstoensuremaximumvalueiscreatedfromtransactions
TimeManagement
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB3. Completeallpreparatorytasksbeforemarketsareopenfortrading
SB4. Prioritizeandexecutetasksinahighpressureenvironment
SB5. Balancemultipletasksandcompletethemwithinfixedtimelines
ProblemSolving
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB6. Addressproblemsarisingoutofeithertechnical,customeroradministration
relatedaspectsandescalatethoseunresolvedissuestoappropriatepersonnel
AnalyticalSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB7. Assessclientsfinancialsandunderstandclientcapacitytobuy/sellsecurities
SB8. Developinsightsandanalyzetrendsfromindustryreports,secondarysources
formarketanalysesetc.
SB9. Breakdownandassimilatecomplexandhighvolumesofinformation
SB10. Payattentiontominutedetailstoeachandeverytask
MathematicalSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB11. Performcomputationsquicklyandaccurately
SB12. Processlargenumericvaluesandinputthesameintotheinformationsystem
CriticalThinking
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB13. Consistentlyobtainfeedbackandimprovetheirperformance
SB14. Exercisejudgmentinunforeseensituationswhichpreservecompanyvaluesand
areinlinewithorganizationalguidelines


BSC/N0201

PrepareforDealingOperations

NOSCode
BSC/N0201

Credits(NVEQF/NVQF/NSQF)
[OPTIONAL]
TBD
Banking,Financial
Industry
ServicesandInsurance
(BFSI)

Versionnumber

.01

Draftedon

05/08/2013

IndustrySubsector

FinancialServices

Lastreviewedon

30/08/2013

Occupation

Broking/Trading

Nextreviewdate

01/03/2014

NOSVersionControl:

10


BSC/N0202

CarryOutDealingOperations

--------------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

---------------------------------------------------------------------------------------------------------------------------------------

Overview

11


BSC/N0202

CarryOutDealingOperations

Tocarryoutthedealingoperations.

NationalOccupationalStandard

UnitCode
UnitTitle
(Task)
Description
Scope

N0202
CarryOutDealingOperations
ThisOSunitisaboutcarryingoutthedealingtransactions
Thisunit/taskcoversthefollowing:
Receiveorderdetails

Executeorders

Communicateorderstatus

Developmarketknowledge/advisory

Performgeneral/administrativetasks

PerformanceCriteria(PC)w.r.t.theScope
Element

PerformanceCriteria
Tobecompetent,theuser/individualonthejobmustbeableto:

PC1. Receiveordersfromclientsviavariouscommunicationmodessuchas
telephone,onlinesystemorfromclientliaison
PC2. Carryoutclientidentityauthenticationbeforenotingorder
PC3. Obtainmandatoryorderdetailssuchasstocktype,volume,etc.andadditional
detailsifnecessary
PC4. Ensureclientaccountshavesufficientcredit/stockforbuy/selltransaction

ReceiveOrderDetails

PC5. Confirmreceiptoforderandinputthesameintotheinformation
system/orderfile
PC6. Determineexchangeonwhichtransactionistobeexecutedaccordingto
clientsinstruction/availabilityofstocketc.
PC7. Preparebuyandsellorderlistswithalldetailsfactoredinorsubmitorderfor
thesameintotheinformationsystem
PC8. Contactsupervisorincaseofanymissinginformationregardingdetails
requiredtocarryoutanorder

12


BSC/N0202

CarryOutDealingOperations
PC9. Bundleorscheduleordersaccordingtotimeline,companyoranyother
criteriaasapplicable
PC10. Ensureeachorder/transactioniswithinregulatorylimitsofvolumeandvalue,
ifany
PC11. Carryouttheordersbypunchinginbuy/sellordersatappropriateterminals
PC12. Reportordersthatcouldnotbeexecutedtosupervisor,appropriate
personnel,andclientifnecessary

ExecuteOrders

PC13. Ensuretotalordersexecutedarewithinvolumelimitssetbytheexchangeand
regulatoryauthorities
PC14. Determineappropriatesolutionforordersexecutedatvolumeslowerthan
instructedinaccordancewithcompanyprocedures
PC15. Ensuretimelyexecutionsofordersandreportanydelaysortechnicalissuesto
ITandmaintenanceteams
PC16. Reportalltechnicalandmanualerrorstoconcernedsupervisor/manager

CommunicateOrder
Status

PC17. Notifybackofficeorinputthestatusintotheterminalforeveryorder
executed/transactionperformed
PC18. Communicatetheorderstatustotheclientifnecessary
PC19. Obtainmarketanalysisreportsonvarioussecuritiestradedfromresearch
teamorsecondarysourcesofinformation
PC20. Readreports/informationtodevelopkeyinsightsandunderstandingofthe
financialmarketsinaccordancewithorganizationalstandards,ifrequired
PC21. Obtainmarketinsightsdevelopedbyfirm/organizationforsharingwithclients

DevelopMarket
Knowledge/Advisory

PC22. Assistclientliaisonwithmarketinformation/insightsforthepurposeof
reachingouttoclients
PC23. Respondtogeneralclientqueriesregardingmarketstatus,investments
accordingtoorganizationalstandards/insightsdevelopedbyfirm
PC24. Assistclientswithidentifyinginvestmentsifnecessary
PC25. Reachouttoclientsincaseofunanticipatedmarketriskornewinformation
regardingordersreceivedorpending,ifrequired
PC26. Preparedailyreportsofallerrorsencounteredduringoperationofterminal

PerformGeneral/
AdministrativeTasks

PC27. Prepareregularreportsonnumberofordersconvertedintoexecuted
transactions,numberofordersexecutedpartiallyandnumberofordersthat
haventbeenexecuted
PC28. Fillinformsfortechnicalmaintenanceandrepairsasrequiredby
organizationalprocedures
PC29. Fillinformsforanytransactionerrorsasrequiredbyorganizational
13


BSC/N0202

CarryOutDealingOperations
procedures

PC30. Adheretoriskandcomplianceproceduresasoutlinedbyorganizational
guidelines

KnowledgeandUnderstanding(K)
A. Organizational
Context
(Knowledgeofthe
company/
organizationand
itsprocesses)

B.Technical
Knowledge

Theuser/individualonthejobneedstoknowandunderstand:
KA1. Typesofdocumentationintheorganizationandimportanceofthesame
KA2. Standardoperatingprocedureforoperatingterminal
KA3. Riskandimpactofnotfollowingorganizationalandindustryregulationsin
operationofterminal
KA4. Recordstobemaintainedandimplicationsofnonmaintenanceofthesame
KA5. Securityproceduresforhandlingsensitiveinformationincludingclientfinancial
data,markettransactionsetc.
KA6. Stockmarketregulationsandlaws
KA7. Rulesandregulationsfordealers
KA8. Implicationsoferrorsmadeduringthedealingprocess
KA9. Procedureforbuyingandsellingsecuritiesdifferentexchanges
KA10. Rolesofallcolleaguespartofthebroking/tradingprocess
KA11. Theprocedureinthecaseofaddressingcustomergrievances
KA12. Escalationmatrixforproblemsunresolved
KA13. Formatforpreparingreports
Theuser/individualonthejobneedstoknowandunderstand:

KB1. Typesofsecuritiesdealtwithincludingstocks,bondsetc
KB2. Controlsandprocessesforoperatingexchangeterminal
KB3. Technicalprocedureandspecificationsrequiredtooperateatdifferent
exchanges
KB4. ITprocessestoraisequeriesandresolveminortechnicalproblems
KB5. Accountingconceptsandprinciplesandhowtointerpretthem
KB6. EconomicconceptssuchasGDPgrowth,macroeconomicindicatorsetc.
KB7. Financialmarketsandfactorsthatimpactthem
KB8. Factorsinfluencingpricesatwhichsecuritiesareboughtandsold
KB9. Methodsforcarryingoutsecondaryresearchtodevelopmarketinsights,if
required

Skills(S)
A. CoreSkills/
GenericSkills

WritingSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA1. Prepareconciseperiodicreportstobesubmittedtosupervisor/manager
SA2. Fillinformsfortechnicalmaintenanceetc.
SA3. Prepareorderlistsinaccordancewithclientordersreceived
14


BSC/N0202

CarryOutDealingOperations
SA4. Prepareorderstatusreports/notificationsifrequired

ReadingSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA5. Readandunderstandorganizationalandindustryregulations
SA6. Readordersfromorderlistsandcarryouttransactions
SA7. Readandassimilateinformationonterminaltocarryouttransactions
OralCommunication(ListeningandSpeakingskills)
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA8. Listentotheclientsrequirements/queriescarefullyandofferinsightand
adviceonsecurities
SA9. Communicatewiththecustomersclearlyandeffectively
SA10. Communicatewithpeersandsupervisorsandmaintainprofessionalisminthe
businessenvironment
B. ProfessionalSkills

DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB15. Decideatwhatpricestobuy/sellforordersthataregivenbroadpriceranges
orminimum/maximumpricelimits
SB1. Coordinateorderstoensuremaximumvalueiscreatedfromtransactions
TimeManagement
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB2. Prioritizeandexecutetasksinahighpressureenvironment
SB3. Balancemultipletasksandcompletethemwithinfixedtimelines

15


BSC/N0202

CarryOutDealingOperations

ProblemSolving
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB4. Addressproblemsarisingoutofeithertechnical,customeroradministration
relatedaspectsandescalatethoseunresolvedissuestoappropriatepersonnel
AnalyticalThinking
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB5. Assessclientsfinancialsandunderstandclientcapacitytobuy/sellsecurities
SB6. Developinsightsandanalyzetrendsfromindustryreports,secondarysources
formarketanalysesetc.
SB7. Breakdownandassimilatecomplexandhighvolumesofinformation
SB8. Payattentiontominutedetailswhileperformingeachandeverytask
MathematicalSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB9. Processlargenumericvaluesandinputthesameintotheinformationsystem
SB10. Performcomputationsquicklyandaccurately
CriticalThinking

Theuser/individualonthejobneedstoknowandunderstandhowto:
SB11. Consistentlyobtainfeedbackandimprovetheirperformance
SB12. Exercisejudgmentinunforeseensituationswhichpreservecompanyvalues
andareinlinewithorganizationalguidelines
Integrity
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB13. Maintainintegritywithrespecttocompanytime,propertyandequipment
SB14. Maintainintegritywithrespecttosensitiveclientinformation

16


BSC/N0202

CarryOutDealingOperations

NOSCode
BSC/N0202

Credits(NVEQF/NVQF/NSQF)
[OPTIONAL]
TBD
Banking,Financial
Industry
ServicesandInsurance
(BFSI)

Versionnumber

.01

Draftedon

05/08/2013

IndustrySubsector

FinancialServices

Lastreviewedon

30/08/2013

Occupation

Broking/Trading

Nextreviewdate

01/03/2014

NOSVersionControl:

17