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CONNECTIONS
2. ANDROID AUTO WILL NOT LAUNCH
VEHICLE SETUP
o Confirm the Android Auto Connectivity settings in the vehicle is set to ON (SETUP > Connectivity).
Android Auto, Android, Google Play, Google and other marks are trademarks of Google Inc
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PHONE SETUP
NOTE: Recommend using the micro USB cable that came with the phone.
o Confirm phone compatibility and OS version (Android 5.0 or higher).
o NOTE: Phone compatibility information can be found on the Android Auto support website
(https://support.google.com/androidauto/).
NOTE: Car then phone setup should be completed in one sitting. If phone setup needs
to be resumed, recommend to Force Stop the Android Auto app on the Phone then
reopen app and accept Disclaimer notifications.
Ensure the Location (mode) setting is set to High accuracy.
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If YES:
Disconnect the phone from the vehicle USB port (if connected). Perform Android Auto
application Force Stop on the phone.
Then unlock the phone and run Android Auto app on the phone. Select 'Forget all cars'
to reset information and uncheck the box for Only connect to known cars.
Reconnect the phone then re-launch the Android Auto app on the phone.
Accept Disclaimer message on the vehicle screen and select either SKIP or SHOW ME
HOW to go through the Android Auto tutorial.
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If condition persists, disconnect the phone. Then un-install the Android Auto app on phone and
reinstall it.
Check USB connection at the vehicle USB port and on the phone. Ensure that the connection is not loose.
NOTE: Recommend using the micro USB cable that came with the phone.
Confirm if Car Mode is enabled on the phone by swiping down on any screen to view notifications on the
curtain.
Android Auto, Android, Google Play, Google and other marks are trademarks of Google Inc
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5. CONTACTS UPDATE
Recently added contacts may not be updated in the Android Auto phonebook immediately. The update may not
occur for up to 10 minutes and will require the phone to be disconnected then reconnected approximately 10
minutes after adding the new contact.
6. INCOMING CALL AUTOMATICALLY ENTERS PRIVATE MODE AFTER PICK-UP
Select Hands free mode on the phone in order to switch from Private to Hands free mode. Then press the
Phone hard key and touch the Hands free' mode icon on the screen to switch to Hands free mode.
7. UNABLE TO CALL/END USING SOFT BUTTONS IN ANDROID AUTO PHONE SCREEN
Disconnect then reconnect the phone.
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CONTROLS
8. SWITCHING AUDIO SOURCES BETWEEN RADIO/MEDIA AND ANDROID AUTO
2015 Model Year
o Radio/Media: Press the Radio or Media hard key.
o Android Auto: While on any screen, press and hold the Voice Recognition button on the steering wheel
then provide a verbal input (i.e. Google Music Play, or Play <Song> / Play <Artist>).
o NOTE: If there is no Google Play Music subscription, the Song/Artist must be stored on the phone.
2016 Model Year
o In addition to the 2015 Model Year options, the steering wheel MODE button can be used to toggle
through the audio sources.
Radio
CD
Aux
My Music
Android Auto, Android, Google Play, Google and other marks are trademarks of Google Inc
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Android Auto, Android, Google Play, Google and other marks are trademarks of Google Inc
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MUSIC
18. UNABLE TO ADJUST AUDIO VOLUME
Disconnect then reconnect phone.
If condition persists, use a pen to press the RESET button located next to the TUNE knob.
19. GOOGLE PLAY SERVICE ERROR MESSAGE "Unfortunately, Google Play services has stopped."
Close/stop running the application then go back into Google Play Music to restart the app. Settings > Application
> Application manager > All > Google Play Music > Touch Force Stop
20. NO GOOGLE PLAY MUSIC AUDIO
Confirm the phone and OEM audio volume level is not muted or set too low.
Switch to another audio mode. Then switch back to Google Play Music.
Disconnect then reconnect the phone.
Power the phone OFF then back ON.
NAVIGATION
21. NAVIGATION GUIDANCE MAY BE LOST/CANCELED
Low or no phone data signal may lost or canceled
Android Auto, Android, Google Play, Google and other marks are trademarks of Google Inc
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MISC
24. SLOW VOICE FEEDBACK
Recommend checking with phone's manufacturer for specific volume settings. If phone is equipped with the
Text-To-Speech option, adjust the speech rate to the center.
Android Auto, Android, Google Play, Google and other marks are trademarks of Google Inc
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