Contat mmNo.

: +9181710900

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vv1cNDAN

nn-Mail: vandana.aahirwar@gmail.com

PROFESSIONAL SNAPSHOT
m
Deft in handling & managing BankinFunctions, Business Development & Client Servicing to facilitate product
improvement & contribute towards the growth of an organisation.
Proficient in m maintenance o proper records as pepr the audit requirements & documenting of all high risk
areas & identifying the improvemnt areas.
Excellent relationship building & m skills, problem solving organizational abilities, posses a flexible & detail
oriented.
AREAS OF EXPERTISE
Branch Opera
Ensuring maintenance of proper records as per the audit requirements & managing & attending to Auditors
Queries & Audit Compliance as per theaa Branch requirements for the smooth flow of operations
Ensuring maintenance of proper vendor bills record & timely payment have done.
Managing the overall functioning of processes, identifying improvement areas & implementing adequate
measures to maximise customer satisfactionm level.
Mataintaing of petty cash
Mataining of vendor bills & other requirements.
Conduct IA training & exam through IRDA.I

Auditing:
Managing entire spectrum of audit activities right from defining the scope of the audit assignment to the
finalization of the audit and preparation of final reports.
Coordinating with auditors in conducting Internal / Statutory, preparing Audit Reports and implementing
recommendations, if any.
Ensuring compliance to the govt. rules and regulations as defined by statutory authorities viz. RBI, Income Tax
dept, Sales Tax, Customs and Excise department etc. for filing returns.
Customer Relationship Management:
Identifying and networking with prospective clients with the help of the sales team, generating business from
existing accounts and achieving profitability and increased sales growth & interacting customers to enhance
further business development.
Building and maintaining healthy business relations with clients, ensuring high customer satisfaction metrics
by achieving delivery & service quality norms
Managing good relationship with vendor & payment timely
Team Management:
Leading, managing & monitoring the performance of team members to ensure efficiency in banking operations
and meeting of individual & group targets.
Encouraging team members towards better productivity & inculcating a team spirit that fosters business excellence.

CAREER SCAN

Since Aug14

SBI Life Insurance Co. Ltd., Meerut

Sr.Executive Operation & Admin. Utility

Key Deliverables:
Regularly coordinating with the sales team for resolving pending cases.
Steering branch operations & other processing activities in Centre-Delhi and Mumbai Head Office
Maintaining petty cash
Imparting training to IAs and Team Members on insurance against loan cases and also about various
operational procedures like form Filling, Basic Underwriting & Customer Service (Queries & Issues).
Instrumental in implementing processes and controls in the branch across all functions as per respective
function SOP and is also ensuring that these norms are being followed.
Properly Maintained all vendor bill record & vendor Payments
Vendor Creation
Petty cash
All follow up admin related which is required.
Conduct IAs training & Exam.

Major Attainments:
Achieved 100 % Accuracy in implementing the SOP (Standard Operating procedures) in daily workflow.
PREVIOUS ASSIGNMENTS
Sep o7 to Aug 14
Jan07 to Aug07
Aug06 to Jan07

Sbi Life Insurance Co. Ltd

Vishu Ad Tech, Meerut
PC Management Systems Pvt. Ltd., Meerut

Executive Bancassurance
Office Coordinator & Admin.
Office Coordinator

ACADEMIA
Licentiate from Insurance Institute of India
M.Sc. (Chemistry) from Chaudhary Charan Singh University, Meerut, in 2003.
B.Sc. from Chaudhary Charan Singh University, Meerut in 2000.
IT QUALIFICATION
Successfully completed 6 Months Diploma in Computer Applications.
IT SKILLS
Well versed with:
MS Office Tools (Word/ Excel/ PowerPoint)
Internet Applications & E-Mail
TRAININGS ATTENDED
Service Plus- The key learning was the process to deliver the best to the customer to have more delighted customers.
Team Building: Learnt benefits of working in a Group and other Group Behavioural.
Attended Leadership Accelerator Programme where it was aimed at Achieving Results, Aligning Strategies,
Facilitating Change and Innovation, Empowerment & Development of People.
PERSONAL DOSSIER
Date of Birth
Address
Languages Known

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:
:

20th August, 1979

House No. 777, Sector-3, Jagrati Vihar, Meerut-250004, Uttar Pradesh
English & Hindi