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services.
For sales operations, Salesforce.com, which had been
underused, was reinvigorated with a tech-savvy team to better
track the proposals issued, customer acquisitions, and business
deal success rates.
As a small and relatively young company, its always a
challenge to get that first meeting with a company to help them
understand how we can digitally transform their business
and what the value of digital transformation is. Our focus is on
improving the top line: customer acquisition, lead generation,
sales, and revenue. When we help them understand how we
can deliver on these promises through integrated cloud and
tech solutions, the entire conversation turns from one of
resistance to one of wanting to know more, Lynette says.
The
caveat is
getting
mired in
too much
data.
Project Refresh
Few people like change; many resist it. A people-first approach
identifying those who will embrace change and possess the
right technical skills was critical. New leaders in the finance
and technology departments were appointed to oversee
the changes. The new team scoped the current financial
management system to understand the data flows.
With the right technology and complementary personnel,
business analysis became easier. This helped the team
understand which services provided the best margins, how
customer needs were evolving, and how to effectively price
Rapid growth
Lynette is an ex-VP of Salesforce.com with more than 25
years of experience in finance, operations, business, and
project management. In her last role at Salesforce, she saw
the opportunity to empower Singapores businesses with
technology, driving digital transformation in Southeast Asia
and beyond. The problems they face are indeed pressing and
theres an urgent need for businesses to adopt, adapt, and
connect to technology to compete effectively in the market.
We advise on and implement cloud and digital technology
solutions for businesses looking to compete nationally,
regionally, and globally. Broadly speaking, we work with both
enterprises and SMEs to help them better compete. These
businesses are facing greater challenges than ever before
competitive, technical, and market evolution, she says.
Lynette adds that these businesses are under-resourced
to compete with larger enterprises, or even with more agile
disruptive startups. A data-driven organisation with live data