Академический Документы
Профессиональный Документы
Культура Документы
Introduction
This document is to be used with Cisco Business Edition 6000 pre-configured
images. You will use this guide to ready your network and power up the preconfigured images.
These images are being provided as a convenience only and are not required for
your installation. You should verify these pre configurations in a lab before
deploying at a customer location. If you choose not to use these pre-configured
images you may simply delete and remove these from the UCS server using the ESXI
management interface.
The Pre-Configured Unified Communications Solution currently consists of four
applications. These applications have already been configured, deployed and ready
for use:
Basic Configuration
Auto registration with Self Provisioning has been configured for provisioning
devices. It is assumed you will use Prime Collaboration Provisioning for end user
provisioning but not required.
Here are some highlights regarding site-specific dialing and configuration. You may
need or modify these settings to match your internal extension range. Reference the
Site Specific Dialing section for details.
The Configuration Reference section will have more detail on how the preconfigured images have been configured by default.
Please follow these steps to prepare the pre-configured images for use:
1. Network Readiness
a. Add new 172.27.199.x network subnet
b. Add new DNS zone with reverse lookup
2. Mandatory Change of Credentials for applications
a. Reset username and password for Cisco Unified Communications
Manager FIRST. All services should be running before changing
credentials for IM&P application.
3. Update NTP reference for all applications
4. Update DNS reference for all applications
5. Update Date/Time reference for all applications.
Network Readiness
Please complete this section before powering on the pre-configured images.
The pre-configured images have been configured with the following network
settings:
Subnet = 172.27.199.0/26
Domain = ciscolocal.com
You will create administrator Usernames and Passwords for all applications
after powering on each virtual machine through the CLI.
Description
Cisco Prime
Collaboration
Provisioning
Cisco Unified
Communications
Manager
Cisco Unity
Connection
Cisco IM &
Presence
VM Machine
PCP_Small_PreInst_10.6.0-1015.1
IP Address
172.27.199.10
Fully Qualified
Domain Name
pcp.ciscolocal.com
UCM1K_PreInst_K9_10.5.2.10000-5.1
172.27.199.11
ucm-pub.ciscolocal.com
CUC1K_PreInst_K9_10.5.2.10000-5.1
172.27.199.12
ucn1.ciscolocal.com
IMP1K_PreInst_K9_10.5.2.10000-10.1
172.27.199.13
imp1.ciscolocal.com
172.27.199.10
172.27.199.11
172.27.199.12
172.27.199.13
From the PCP command line interface, type setup at the setup prompt after
powering on the image.
Password reset is mandatory for all applications. If you do not complete the wizard
or cancel the wizard at any time, the images will shut down or not start any services.
Make sure to complete the password reset on Cisco Unified Communications
Manager first. All services should be running before changing credentials on IM&P
server.
1. Cisco Unified Communications Manager (UCM1K_PreInst_K9_10.5.2.100005.1).
2. Cisco Unity Connection (CUC1K_PreInst_K9_10.5.2.10000-5.1).
3. After all services are running on Cisco Unified Communications Manager
BEFORE changing credentials on Cisco IM & Presence
(IMP1K_PreInst_K9_10.5.2.10000-10.1).
4. Cisco Prime Collaboration Provisioning (PCP_Small_PreInst_10.6.0-1015.1).
Add New NTP Server before removing the old NTP server reference.
Click Add New and enter your new NTP server IP address.
Select Old NTP reference and click, Delete Selected.
For PCP:
Log into the Command Line Interface using admin account and execute the
configuration command:
admin(config)# ntp server ip address
admin(config)# exit
admin# write memory
For PCP:
Log into the Command Line Interface using admin account and execute the
following configuration command:
admin(config)# ip name-server ip address
admin(config)# exit
admin# write memory
For UCN1:
Date/Time reference has been set to GMT-8.
From CLI:
show timezone list (this will allow you to retrieve the zone index for
your timezone)
set timezone zone index (i.e. set timezone 132)
reboot the Unity Connection Server
For PCP:
P
Date//Time referrence has beeen set to GMT-8.
Devvice Deplo
oyment:
Cisco
o Unified Co
ommunicatio
ons Manageer auto regisstration hass been enab
bled for
devicce deploymeent. If DHCP
P option 150
0 has been cconfigured tthen you sh
hould be ablle
to plu
ug phones into your neetwork.
A Sellf Provisioniing speed dial button has
h been con
nfigured forr auto-registtered
devicces.
User Deployment:
Prim
me Collaboraation Provisioning is assumed for eend user deployment aand
manaagement using LDAP, teemplates orr manual co nfiguration
n.
Referrence the neext section - Prime Colllaboration P
Provisioningg Managem
ment
8
Prim
me Collab
boration Provision
P
ning Manaagementt
This section is in
ntended to provide
p
an overview
o
off the existin
ng setup on P
Prime
Collaaboration Prrovisioning and also ou
utlines somee best practtices for useer
deplo
oyment and
d managemeent.
You can
c begin ussing Prime Collaboratio
C
on Provision
ning after b
both the credentials and
d
synch
hronization
n has been changed for all applicatiions.
Cisco
o Prime Colllaboration Provisioning
P
g IP Addres s: 172.27.19
99.10
Log into PCP and
d navigate to
t Design > Infrastruccture Setup
p to find the existing
infrastructure devices (applications).
You will
w need to
o edit each application
a
with
w the app
propriate username/paassword
credeentials.
Edit.
Highlightt the applicaation name, and select E
Enter thee new usern
name and paassword forr each appliccation.
After all applications have successfully synchronized, you can begin using Prime
Collaboration Provisioning to manage users. You may also use Prime Collaboration
Provisioning to import your Dial Plan. See Dial Plan Import in the next section for
more information.
Provisioning
Construct
Provisioning
Construct Name
Details
Domain
Main
A Domain is group of
users. For each
domain one or more
administrators can be
assigned to manage
services for users
within that domain.
Service Area
Site One
One Service Area named Site One has been created. This Service
Area has the below settings for Call processor, Presence Processor
and Message Processor.
A Service Area
represents a site.
Service Areas are
used to structure and
manage the IP
telephony, messaging
and presence services
at a particular site.
ucm-pub-CiscoUnifiedCM
PCP_Site One_LOC
PCP_Base_PT
PCP_Site_One_DP
10
Provisioning
Construct
Provisioning
Construct Name
Details
Unified Presence Processor Settings
Name
IMP1-CiscoUnifiedPresence
Unified Message Processor Settings
Name
Exchange Server
Subscriber Template
User Role
Employee
This is the default role assigned to new users. The Employee user
role must be configured to match the typical setup of employees in
the organization.
Executive
Common Area
A third role named Common Area is also available. This role is used
to order services that do not have to be associated any particular
user.
A template that is being used for provisioning jabber soft clients for
desktops.
Default Line
Template
Default User Services
Template
Default Voicemail
Template
A User Role
determines what
services can be
assigned to a
particular user.
Service Templates
Service Templates are
used to provision a
consistent set of
attributes for a
particular service
UCN1-CiscoUnityConnection
None
1. voicemailusertemplate
2. PCP_UserTemplateWithTTS
11
PCP-ROU
UTEPATTER
RN-NANP.txtt (Route Patttern)
PCP-TRA
ANSLATION--NANP.txt (Translation
n Pattern)
TTERN-NAN
NP:
PCP-ROUTEPAT
n modifying
g the Route Pattern tem
mplate you sshould onlyy modify two
o columns
When
(Patttern and/orr Description
n). All the other column
ns use existting configurations in
Cisco
o Unified Co
ommunicatio
ons Manageer and are sttatic.
1
12
You will
w need to
o modify any
y patterns th
hat are usin
ng area codee 555 as a placeholder
for th
he real deployment areea code.
Also, you will neeed to imporrt the Transslation Patteern templatte as describ
bed below.
PCP-TRANSLATION-NANP:
When
n modifying
g the Transllation Patterrn templatee you should
d only modiify two
colum
mns (Transllation Pattern and/or Description)
D
). All the oth
her columns use
existing configurrations in Cisco Unified
d Communiccations Man
nager and arre static.
This translation template has been dessigned to bee used with tthe provideed Route
Patteern templatee. You will need
n
to mod
dify the placceholder areea code 555
5 to the
deplo
oyment sitees area codee.
Modiify then Imp
port Prime Collaboratio
C
on Provision
ning Dial Plaan Templattes
ERN1. Locate th
he Route Patttern Dial Pllan text file (i.e. PCP-RO
OUTEPATTE
NANP.txtt) and open with Excel.
Pattern as described ab
bove and
2. Make thee necessary changes to the Route P
save As Tab
T Delimiteed Text (.txtt) file.
he Translatio
on Pattern Dial
D Plan texxt file (i.e. P
PCP-TRANSL
LATION3. Locate th
NANP.txtt) and open with Excel.
1
13
d to import the
t text filess into Primee to add thee Route Plan
n and
5. You need
Translatiion Pattern into Unified
d Communiccations Man
nager.
Open a web
w browserr page, brow
wse to http://172.27.199.10/, and llog in with
the appro
opriate cred
dentials.
1
14
15
11. The
T file will begin uploaading. You can
c refresh the browseer to make sure the file
upload was complete.
c
1
16
a select th
he Translattion Pattern
n text file, th
hen click Upload.
14. Browse and
w begin uploading. You can refreesh to makee sure the file upload
15. The file will
was comp
plete.
NOW to
16. After thee Translation Pattern teemplate hass been uploaaded, click N
start the batch file im
mport.
1
17
Click the Refresh button next to Status Scheduled until the Status changes
to Completed.
You have successfully added the Route Pattern and Translation Pattern into
Unified Communications Manager.
18
Man
naging Ussers
A useer is a perso
on who has active IP Teelephony se rvices. Cisco
o Prime Colllaboration
Provisioning allo
ows you to add
a users, synchronize
s
e user inform
mation, app
ply services,,
and update
u
userr informatio
on.
The user
u
role refers to the role
r
that a user
u
will havve within an
n organizatiion. This rolle
dictaates the serv
vices to which the user is entitled ((for examplle, phone model type,
Jabbeer or SNR). Three user roles have been
b
predeffined in thee system (Exxecutive,
Emplloyee and Common Areea).
You can
c review User
U
Roles by
b navigatin
ng to Desiggn > User Prrovisioning
g Setup.
The Employee
E
User
U
Role is the default user role. M
Most of the ccommon serrvices and
endp
points have been
b
selected.
You may
m want to
o review thee User Roless to make su
ure that all your endpo
oints are
madee available, and all the services
s
(fo
or example, SNR or Exteension Mobility) that
you want
w
to enable by defau
ult each tim
me a user is ccreated are selected.
1
19
LDA
AP Synchrronization
n
Cisco
o Prime Colllaboration Provisioning
P
g can be con
nfigured to synchronizee
userss/subscribeers from an external Ligghtweight D
Directory Acccess Protoccol (LDAP)
serveer. With thiss feature, Ciisco Prime Collaboratio
C
on Provision
ning can pop
pulate its
user database with
w user IDss directly fro
om an assocciated LDAP
P source. Co
onfiguring
and scheduling
s
LDAP
L
synch
hronization is done throough PCP D
Domain conffiguration.
Filterr queries caan be configured to allo
ow Cisco Priime Collaboration Provvisioning to
autom
matically asssign users to
t specific User
U
Roles, w
which will ccreate services
autom
matically when
w
synchronized. Refeerence the M
Managing U
Users section
n for User
Role information
n.
To ad
dd an AD seerver into Prrime Provisioning, go too Design > Infrastructure Setup,
Add a new devicce of type Diirectory Serrver (LDAP)).
Devices section,
s
seleect the LDAP
P server you
u just createed from the Security
Server drrop down menu.
m
LDAP Syn
nc Policy section
o Seelect Authen
ntication and
a Synchro
onization
o Ree-Sync Everry (create th
he LDAP syncc policy)
o En
nter your Ussers Search
h Base
2
20
In the LD
DAP field Mappings wiindow, makke the appro
opriate chan
nges for you
ur
deploymeent.
Service Area
A
LDAP Filters,
F
confiigure this seetting to auttomatically provision
users in Unified
U
Com
mmunication
ns Manager for Self Pro
ovisioning aand create
additionaal services (for
( examplee, voice maiilbox or SNR
R). In this exxample, all
users aree created using the Emp
ployee Userr Role.
You can
c create additional
a
LDAP filters based in orrder to autom
matically prrovision
userss with differrent servicees.
m
detailss on LDAP synchronizaation, pleasee refer to thee Cisco Prim
me
For more
Collaaboration Prrovisioning User Guide:
http://www.ciscco.com/c/en/us/suppo
ort/cloud-syystems-man
nagement/p
primecollaboration/tssd-productss-support-seeries-home..html
2
21
UserID
FirstName
LastName
Phone Number
Auto Provisioning Directory Number
Update any other settings in the spreadsheet. Save the updated spreadsheet as tabdelimited text file, and import the file.
Procedure for importing user file:
Step 1 Click Deploy > User Provisioning > Import Users.
Step 2 In the Import User dialog box, click the From File radio button.
Step 3 Click Browse and select the user import file.
Step 4 Click Import.
The Import button remains disabled, till you select a file for
import. After you click the Import button, the import status of the
file will be displayed in the Import Users page. To see the import
status of the previously imported file, click View Last File Import
Status.
Cisco Prime Collaboration Provisioning creates the users based on
the details provided in the file. Auto-provisioning is enabled on the
sample file so Cisco Prime Collaboration Provisioning will
automatically provision the default services for the users based on
the Employee User Role (see previous section, Managing Users for
more information about pre-configured User Roles)
22
2) If Directed Call Park is used and the desired slot number has been set to match
the users extension. To maintain this consistency, the directed call park
number and retrieval must be changed to match the users directory number.
To make this change, navigate to Call Routing->Directed Call Park. Select
Find to list all Directed Call Park numbers. Select each of the 10 Directed Call
Park numbers and change the first number to match the users extension. So if
the users directory numbers were changed to 3XXX, then the appropriate
change to the first Directed Call Park number range will be #30XX.
23
3) Another configuration setting that aligns with a users directory number is the
MeetMe Conference number. If a users directory number changes to 3XXX,
Cisco recommends changing the MeetMe Conference numbers to match the
users directory number. The default MeetMe number range is 731XXX. If a
users directory number has been changed to 3XXX, the MeetMe number range
should change to 733XXX.
This same general process can be followed to create a 3-digit or even 5-digit dial
plan.
Auto-Registration:
Although most deployments can use the pre-defined auto-registration number, an
administrator can change the auto-registration number range as needs. To change
the auto-registration range, navigate to Server->Cisco Unified CM configuration
page. Change the Starting Directory Number and Ending Directory Number
fields and Save the change. No other changes are needed if the auto-registration
number range is changed.
Voicemail Pilot:
The voicemail pilot number is used by to reach the voicemail services. The default
voicemail pilot number is configured such that any user can reach voicemail by
simply pressing the voicemail button on their phone. If external direct access to
voicemail is required, a simple change to a translation pattern will enable direct
access. After determining the external number that will be used to access Voicemail,
go to Call Routing->Translation Patterns. Select the 770000 translation and
change the Translation Pattern field to match the external number. After saving,
when calling the external number, the call should be directly routed to Voicemail.
Intercom Numbers:
If the deployment would like to use the intercom feature, the Route Partition will be
PCP_Intercom and the Calling Search Space will be PCP_Intercom_GEN.
Intercom configuration is outside the scope of this document.
Unity Access/Pilot Number
The pre-configured system contains route patterns to reach specific Voicemail
features if enabled. Features like Speech Connect, Live Record or Greetings
Administrator. The default access to the different features is 77100x. If you want
to specify a different number than the default number for any of the services,
navigate to Call Routing->Route/Hunt->Route Pattern. Select the desired Cisco
24
Unity Connection feature pattern and change the Route Pattern value. There are
no other changes to be considered by changing these feature access numbers.
Hunt Group Access
The pre-configured system includes default hunt pilots to be used for specific
groups with a company. The default groups are Finance, Help Desk, Human
Resources and Sales. Although each group has a default hunt pilot number, the hunt
pilot number can be changed to suit a site specific requirement. To change the
number used to access a group of people, select the hunt pilot to change and just
change the Hunt Pilot value on the configuration page. If you would like to change
make the hunt pilot accessible to external callers, change the hunt pilot number to
an external DID number. The new pilot number will be made available immediately
after saving the change.
Depending on if the Voicemail system can redirect calls to the specific operational
groups, there may need to be call routing change in Voicemail to reflect the change
in any of the hunt pilot number.
25
Reference Material
Pre-configured OVAs may be downloaded from the software.cisco.com/download
site:
BE6000 pre-configured OVA downloads
This section will detail the default configuration with screen shots mostly for the
pre-configured images.
Review the baseline default configuration for this deployment and then you can
review each section for default configurations specific to each application (Unified
Communications Manager, Unity Connection and IM & Presence).
26
27
IP Address
pcp
172.27.199.10
ucm-pub
172.27.199.11
ucn1
172.27.199.12
imp1
172.27.199.13
Application
Prime Collab Provisioning
Cisco Unified Communications Manager
Application
Default
NTP Server
172.27.199.1
DNS Server
172.27.199.1
Cisco Confidential
Feature
Extensions
Range
1XXX
#1XXX / ##1XXX
*1XXX
70 1XXX
72 1XXX
Meet Me Conference
73 1XXX
75 1XXX
Voicemail Pilot
77 1000
Self-Provisioning CTI
78 1000
Operator
PSTN Access
Cisco Confidential
Administration:
System
Call Routing
Media Resources
Advanced Features
Device
User Management
Cisco Confidential
Service Activation
Cisco Confidential
Auto-registration enabled
Self-Provisioning enabled
Auto-registration:
Directory Number Range:
701XXX
Cisco Confidential
Cisco Confidential
10
Cisco Confidential
11
Cisco Confidential
12
Cisco Confidential
13
Navigation
Parameter
Value
Cluster ID
ucm-- pub.ciscolocal.com
SIP
Enabled
Case Insensi=ve
ucm---pub
True
True
PCP_Base_PT
<URL Parameters>
ciscolocal.com
*.ciscolocal.com
Cisco Camera
Enabled
RTCP
Enabled
True
True
True
On
32256
768
True
Par=al Match
10
Cisco Confidential
14
Cisco Confidential
15
Cisco Confidential
16
Description
CSS Name
CSS for Auto-- Reg / Base Phones PCP_Base_CSS
Partitions
PCP_Base_PT
PCP1_CONF_PT
PCP1_PARK_PT
PCP1_PICKUP_PT
PCP_Base_PT
PCP1_CONF_PT
PCP1_PARK_PT
PCP1_PICKUP_PT
PCP3_Site One_EMER_PT
PCP3_Site One_INTL_PT
PCP3_Site One_LD_PT
PCP3_Site One_Local_PT
PCP3_Site One_TF_PT
PCP_Site One_DEVICE_CSS
Cisco Confidential
17
Cisco Confidential
18
Cisco Confidential
19
Cisco Confidential
20
Cisco Confidential
21
Cisco Confidential
22
Cisco Confidential
23
Cisco Confidential
24
Cisco Confidential
25
Voicemail
Mailstore
IM and Presence
CTI
Cisco Confidential
26
Cisco Confidential
27
Cisco Confidential
28
Cisco Confidential
29
Cisco Confidential
30
Cisco Confidential
31
Tem
mplate
es > User
U
T
Templ
ates
One
e new te
emplate is creatted
Cisco Confidential
32
Cisco Confidential
33
Cisco Confidential
34