Академический Документы
Профессиональный Документы
Культура Документы
BIA
BRM
CAB
CI
CMDB
CMIS
CMMI
CMS
COBIT
CRM
CSI
DIKW
DML
ECAB
EFQM
eSCMSP
ISM
ISMS
ISO
ITSCM
ITSM
ITSMF
KPI
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MTRS
OGC
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PBA
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SD
SDP
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SKMS
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SLM
SLP
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SO
SOX
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SS
ST
TCO
TSO
UC
VBF
VOI
Abbreviations
Business Continuity Management
Business Impact Analysis
Business Relationship Management
Change Advisory Board
Configuration Item
Configuration Management Database
Capacity Management Information System
Capability Maturity Model Integration
Configuration Management System
Control Objectives for Information and related Technology
Customer Relationship Management
Continual Service Improvement
Data ? Information ? Knowledge ? Wisdom
Definitive Media Library
Emergency Change Advisory Board
The European Foundation for Quality Management
eSourcing Capability Model for Service Providers
Information Security Management
Information Security Management System
International Organization for Standardization
IT Service Continuity Management
IT Service Management
IT Service Management Forum
Key Performance Indicator
Mean Time Between Failures
Mean Time Between System Incidents
Mean Time to Restore Service
Office of Government Commerce
Operational Level Agreement
Pattern of Business Activity
An example of an authority matrix: Responsible, Accountable, Consulted, Informed
Request For Change
Return On Investment