LaserJet Pro M201, M202

LaserJet Pro MFP M225, M226

Troubleshooting Manual

M201n
M202n

M225dn
M225rdn
M226dn

www.hp.com/support/ljM201
www.hp.com/support/ljM202
www.hp.com/support/ljMFPM225
www.hp.com/support/ljMFPM226

M201dw
M202dw

M225dw
M226dw

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1 Theor\ oI oSeration  1

%DsLcopHrDtLoQ...................................................................................................................................................... 2
MDjorproGucts\stHms........................................................................................................................2
ProGuctElocNGLDJrDm........................................................................................................................ 2
6HTuHQcHoIopHrDtLoQ........................................................................................................................ 
1ormDlsHTuHQcHoIopHrDtLoQ......................................................................................... 
FormDttHrcoQtrols\stHm.....................................................................................................................................
6lHHpmoGH..........................................................................................................................................
,Qput/output........................................................................................................................................ 
&P8.......................................................................................................................................................
MHmor\................................................................................................................................................
FLrmwDrH........................................................................................................................... 
MHmor\usH.......................................................................................................................5
P-/oYHrYLHw........................................................................................................................................5
PM/...................................................................................................................................................... 5
/('MoYHrYLHw.................................................................................................................................... 5
$&/oYHrYLHw....................................................................................................................................... 6
&oQtrolpDQHl....................................................................................................................................... 6
86%IlDshGrLYH.................................................................................................................................... 6
(QJLQHcoQtrols\stHm.......................................................................................................................................... 
'&coQtrollHropHrDtLoQs..................................................................................................................... 
MotorsIDQsclutchHssolHQoLGsswLtchHsDQGsHQsors............................................................... 10
FusHrcoQtrolcLrcuLt..........................................................................................................................1
FusHrIDLlurHGHtHctLoQ................................................................................................... 15
FusHrtHmpHrDturHcoQtrol............................................................................................. 16
FusHrhHDtHrprotHctLYHIuQctLoQ....................................................................................1
PrHssurHrollHrclHDQLQJ..................................................................................................1
/owYoltDJHpowHrsuppl\............................................................................................................... 1
2YHrcurrHQt/oYHrYoltDJHprotHctLoQ..............................................................................20
+LJhYoltDJHpowHrsuppl\...............................................................................................................21
/DsHr/scDQQHrs\stHm......................................................................................................................................... 22
/DsHrIDLlurHGHtHctLoQ...................................................................................................................... 22

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(lHctrophotoJrDphLcprocHss............................................................................................................2
,mDJHIormDtLoQprocHss..................................................................................................................26
/DtHQtLmDJHIormDtLoQstDJH.......................................................................................2
PrLmDr\chDrJLQJ.......................................................................................... 2
/DsHrEHDmH[posurH................................................................................... 2
'HYHlopLQJstDJH............................................................................................................ 2
PrLQtcDrtrLGJH...............................................................................................2
7rDQsIHrstDJH.................................................................................................................2
FusLQJstDJH................................................................................................. 2
&lHDQLQJstDJH.............................................................................................. 0
PLcNupIHHGDQGGHlLYHr\s\stHm...................................................................................................................... 1
PhotosHQsorsDQGswLtchHs............................................................................................................. 2
MultLplHIHHGprHYHQtLoQ.................................................................................................................. 
-DmGHtHctLoQ....................................................................................................................................
6cDQQLQJDQGLmDJHcDpturHs\stHm.................................................................................................................. 6
6cDQQHrpowHroQsHTuHQcHoIHYHQts............................................................................................ 6
&op\orscDQsHTuHQcHoIHYHQts......................................................................................................
6cDQQHropHrDtLoQ.............................................................................................................................
$'FopHrDtLoQ...................................................................................................................................................... 
$'FpDpHrpDthDQG$'FsHQsors......................................................................................................
$'FjDmGHtHctLoQ............................................................................................................................. 0
FD[IuQctLoQsDQGopHrDtLoQ............................................................................................................................... 2
&omputHrDQGQHtworNsHcurLt\IHDturHs........................................................................................ 2
P671opHrDtLoQ................................................................................................................................. 2
5HcHLYHID[HswhHQ\ouhHDrID[toQHs........................................................................................... 2
'LstLQctLYHrLQJIuQctLoQ....................................................................................................................
FD[E\usLQJ9oLcHoYHr,PsHrYLcHs...................................................................................................
7hHID[suEs\stHm............................................................................................................................ 
FD[cDrGLQthHID[suEs\stHm.......................................................................................................... 
6DIHt\LsolDtLoQ...............................................................................................................
6DIHt\protHctLoQcLrcuLtr\............................................................................................. 
'DtDpDth.........................................................................................................................
+ooNstDtH.......................................................................................................................5
'owQstrHDmcurrHQtGHtHctLoQ...................................................................................... 5
+ooNswLtchcoQtrol........................................................................................................ 5
5LQJGHtHct...................................................................................................................... 5
/LQHcurrHQtcoQtrol........................................................................................................ 5
%LllLQJmHtHrLQJtoQHILltHrs...................................................................................... 6
FD[pDJHstorDJHLQIlDshmHmor\................................................................................................... 6
6torHGID[pDJHs.............................................................................................................6

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7rouElHshootLQJprocHss.................................................................................................................................... 50
PrHtrouElHshootLQJchHcNlLst.......................................................................................................... 50
'HtHrmLQHthHproElHmsourcH.........................................................................................................51
7rouElHshootLQJIlowchDrt.............................................................................................51
PowHrsuEs\stHm..............................................................................................................................52
PowHroQchHcNs............................................................................................................ 52
&oQtrolpDQHlchHcNs........................................................................................................................ 52
7oolsIortrouElHshootLQJ................................................................................................................................... 5
,QGLYLGuDlcompoQHQtGLDJQostLcs....................................................................................................5
(QJLQHGLDJQostLcs..........................................................................................................5
(QJLQHtHstEuttoQ....................................................................................... 5
&ompoQHQtstHsts...........................................................................................................55
'rumrotDtLoQIuQctLoQDlchHcN.................................................................. 55
+DlIsHlItHstIuQctLoQDlchHcN.....................................................................55
'LDJrDms........................................................................................................................................... 55
/ocDtLoQoIcoQQHctors................................................................................................... 56
PluJ/jDcNlocDtLoQs......................................................................................................... 5
/ocDtLoQsoImDjorcompoQHQts.....................................................................................60
*HQHrDltLmLQJchDrts..................................................................................................... 65
*HQHrDlcLrcuLtGLDJrDms.................................................................................................66
$GYDQcHGcoQILJurDtLoQwLth+P(mEHGGHG:HE6HrYHr(:6DQG+P'HYLcH7oolEo[
:LQGows..........................................................................................................................................6
,QtHrQDlprLQtTuDlLt\tHstpDJHs...................................................................................................... 0
&lHDQLQJpDJH..................................................................................................................0
&oQILJurDtLoQpDJH......................................................................................................... 0
PrLQtTuDlLt\trouElHshootLQJtools................................................................................................. 1
5HpHtLtLYHGHIHctrulHr....................................................................................................1
&oQtrolpDQHlmHQus......................................................................................................................... 1
PrLQtproGuctrHportsDQGmHQumDps........................................................................... 1
7oolsIortrouElHshootLQJ&oQtrolpDQHlmHQus.......................................................... 1
6HtupmHQu.................................................................................................. 1
FuQctLoQspHcLILcmHQusMFPproGuctsoQl\............................................ 
,QtHrprHtcoQtrolpDQHlmHssDJHs.................................................................................................... 
&oQtrolpDQHlmHssDJHt\pHs......................................................................................... 
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(YHQtloJmHssDJHs..........................................................................................................................
PrLQtthHHYHQtloJ.......................................................................................................... 

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6howDQHYHQtloJ...........................................................................................................
(YHQtloJmHssDJHs........................................................................................................
,mproYHprLQtTuDlLt\prLQtoQl\proGucts.......................................................................................................102
,mproYHprLQtTuDlLt\...................................................................................................................... 102
PrLQtIromDGLIIHrHQtsoItwDrHproJrDm.....................................................................102
&hHcNthHpDpHrt\pHsHttLQJIorthHprLQtjoE............................................................ 102
&hHcNthHpDpHrt\pHsHttLQJ:LQGows................................................... 102
&hHcNthHpDpHrt\pHsHttLQJ26;.......................................................... 102
&hHcNthHtoQHrcDrtrLGJHstDtus................................................................................. 10
PrLQtDclHDQLQJpDJH.................................................................................................... 10
9LsuDll\LQspHctthHtoQHrcDrtrLGJHIorGDmDJH......................................................... 10
&hHcNpDpHrDQGthHprLQtLQJHQYLroQmHQt................................................................. 10
6tHpoQH8sHpDpHrthDtmHHts+PspHcLILcDtLoQs....................................10
6tHptwo&hHcNthHHQYLroQmHQt..............................................................10
&hHcNothHrprLQtjoEsHttLQJs...................................................................................... 105
&hHcNthH(coQoMoGHsHttLQJs.................................................................. 105
7r\DGLIIHrHQtprLQtGrLYHr............................................................................................106
,mproYHprLQtTuDlLt\MFPproGucts................................................................................................................ 10
,mproYHprLQtTuDlLt\...................................................................................................................... 10
PrLQtIromDGLIIHrHQtsoItwDrHproJrDm.....................................................................10
6HtthHpDpHrt\pHsHttLQJIorthHprLQtjoE................................................................ 10
&hHcNthHpDpHrt\pHsHttLQJ:LQGows.................................................. 10
&hHcNthHpDpHrt\pHsHttLQJ26;.......................................................... 10
&hHcNthHtoQHrcDrtrLGJHstDtus................................................................................. 10
&lHDQthHproGuct......................................................................................................... 10
PrLQtDclHDQLQJpDJH..................................................................................10
&hHcNthHscDQQHrJlDssIorGLrtDQGsmuGJHs..........................................10
,QspHctthHtoQHrcDrtrLGJHIorGDmDJH.......................................................................10
&hHcNthHpDpHrDQGprLQtLQJHQYLroQmHQt................................................................. 110
8sHpDpHrthDtmHHts+PspHcLILcDtLoQs....................................................110
&hHcNthHproGuctHQYLroQmHQt................................................................ 110
&hHcNothHrprLQtjoEsHttLQJs...................................................................................... 110
&hHcNthH(coQoMoGHsHttLQJs.................................................................. 110
7r\DGLIIHrHQtprLQtGrLYHr............................................................................................112
,mproYHcop\DQGscDQTuDlLt\......................................................................................................................... 11
&hHcNthHscDQQHrJlDssIorGLrtDQGsmuGJHs...............................................................................11
&hHcNthHpDpHrsHttLQJs................................................................................................................ 11
2ptLmL]HIortH[torpLcturHs.......................................................................................................... 11
(GJHtoHGJHcop\LQJ.................................................................................................................... 11
&lHDQthHpLcNuprollHrsDQGsHpDrDtLoQpDGLQthHGocumHQtIHHGHr...........................................115
,mproYHID[LmDJHTuDlLt\................................................................................................................................ 116

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&hHcNthHscDQQHrJlDssIorGLrtorsmuGJHs................................................................................. 116
&hHcNthHsHQGID[rHsolutLoQsHttLQJ........................................................................................... 116
&hHcNthHlLJhtQHss/GDrNQHsssHttLQJ............................................................................................ 116
&hHcNthH(rror&orrHctLoQsHttLQJ................................................................................................. 11
&hHcNthHFLttoPDJHsHttLQJ.........................................................................................................11
&lHDQthHpLcNuprollHrsDQGsHpDrDtLoQpDGLQthHGocumHQtIHHGHr...........................................11
6HQGtoDGLIIHrHQtID[mDchLQH..................................................................................................... 11
&hHcNthHsHQGHr
sID[mDchLQH..................................................................................................... 11
6olYHPDpHr-DmorIHHGproElHms................................................................................................................... 120
ProGuctGoHsQotpLcNuppDpHrormLsIHHGs..................................................................................120
7hHproGuctGoHsQotpLcNuppDpHr.............................................................................120
7hHproGuctpLcNsupmultLplHshHHtsoIpDpHr........................................................... 120
7hHGocumHQtIHHGHrjDmssNHwsorpLcNsupmultLplHshHHtsoIpDpHr..................120
&lHDQthHpLcNuprollHrsDQGsHpDrDtLoQpDGLQthHGocumHQtIHHGHr........................ 121
&lHDrjDmsprLQtoQl\proGucts.....................................................................................................12
-DmlocDtLoQs................................................................................................................12
([pHrLHQcLQJIrHTuHQtorrHcurrLQJpDpHrjDms"......................................................... 12
&lHDrjDmsLQthHtoQHrcDrtrLGJHDrHD.........................................................................12
&lHDrjDmsLQthHoutputELQ......................................................................................... 125
&lHDrjDmsLQthHGuplH[HrGwmoGHlsoQl\...............................................................12
&lHDrjDmsMFPproGucts.............................................................................................................. 12
-DmlocDtLoQs................................................................................................................12
([pHrLHQcLQJIrHTuHQtorrHcurrLQJpDpHrjDms"......................................................... 12
&lHDrjDmsLQthHGocumHQtIHHGHr.............................................................................. 10
&lHDrjDmsLQthHtoQHrcDrtrLGJHDrHD.........................................................................12
&lHDrjDmsLQthHoutputELQ......................................................................................... 125
&lHDrjDmsLQthHGuplH[Hr............................................................................................12
6olYHpHrIormDQcHproElHms............................................................................................................................1
FDctorsDIIHctLQJprLQtpHrIormDQcH.............................................................................................. 1
PrLQtspHHGs.................................................................................................................. 1
7hHproGuctGoHsQotprLQtorLtprLQtsslowl\................................................................................10
7hHproGuctGoHsQotprLQt...........................................................................................10
7hHproGuctprLQtsslowl\.............................................................................................11
6olYHcoQQHctLYLt\proElHms.............................................................................................................................12
6olYHGLrHctcoQQHctproElHms...................................................................................................... 12
6olYHwLrHGQHtworNproElHms.......................................................................................................12
Poorph\sLcDlcoQQHctLoQ............................................................................................. 12
7hHcomputHrLsusLQJthHLQcorrHct,PDGGrHssIorthHproGuct................................. 12
7hHcomputHrLsuQDElHtocommuQLcDtHwLththHproGuct........................................ 1
7hHproGuctLsusLQJLQcorrHctlLQNDQGGuplH[sHttLQJsIorthHQHtworN................... 1
1HwsoItwDrHproJrDmsmLJhtEHcDusLQJcompDtLELlLt\proElHms........................... 1

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7hHcomputHrorworNstDtLoQmLJhtEHsHtupLQcorrHctl\..........................................1
7hHproGuctLsGLsDElHGorothHrQHtworNsHttLQJsDrHLQcorrHct...............................1
6olYHwLrHlHssQHtworNproElHms.................................................................................................. 1
:LrHlHsscoQQHctLYLt\chHcNlLst.................................................................................... 1
7hHproGuctGoHsQotprLQtDItHrthHwLrHlHsscoQILJurDtLoQcomplHtHs.................... 1
7hHproGuctGoHsQotprLQtDQGthHcomputHrhDsDthLrGpDrt\ILrHwDllLQstDllHG...15
7hHwLrHlHsscoQQHctLoQGoHsQotworNDItHrmoYLQJthHwLrHlHssroutHror
proGuct..........................................................................................................................15
&DQQotcoQQHctmorHcomputHrstothHwLrHlHssproGuct.......................................... 15
7hHwLrHlHssproGuctlosHscommuQLcDtLoQwhHQcoQQHctHGtoD9P1......................15
7hHQHtworNGoHsQotDppHDrLQthHwLrHlHssQHtworNslLst....................................... 15
7hHwLrHlHssQHtworNLsQotIuQctLoQLQJ......................................................................15
PHrIormDwLrHlHssQHtworNGLDJQostLctHst................................................................16
5HGucHLQtHrIHrHQcHoQDwLrHlHssQHtworN................................................................ 16
6HrYLcHmoGHIuQctLoQsprLQtoQl\proGucts................................................................................................... 1
5HstorHthHIDctor\sHtGHIDults....................................................................................................1
6HrYLcHmoGHIuQctLoQsMFPproGucts.............................................................................................................1
5HstorHthHIDctor\sHtGHIDults....................................................................................................1
6olYHID[proElHms............................................................................................................................................1
&hHcNthHhDrGwDrHsHtup.............................................................................................................. 1
FD[HsDrHsHQGLQJslowl\................................................................................................................150
FD[TuDlLt\Lspoor...........................................................................................................................151
FD[cutsoIIorprLQtsoQtwopDJHs................................................................................................ 151
ProGuctupGDtHs................................................................................................................................................ 151
8pGDtHthHILrmwDrH.......................................................................................................................151
MHthoGoQH8pGDtHthHILrmwDrHusLQJthHcoQtrolpDQHl........................................ 152
MHthoGtwo8pGDtHthHILrmwDrHusLQJthHFLrmwDrH8pGDtH8tLlLt\....................... 152
$SSendi[ $ 6SeFiIiFations  155
Ph\sLcDlspHcLILcDtLoQs...................................................................................................................................... 156
PowHrcoQsumptLoQ.......................................................................................................................................... 156
$coustLcspHcLILcDtLoQs...................................................................................................................................... 156
(QYLroQmHQtDlspHcLILcDtLoQs............................................................................................................................15
&HrtLILcDtHoI9olDtLlLt\...................................................................................................................................... 15
,nde[  161

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List oI tables

7DElH11 6HTuHQcHoIopHrDtLoQ......................................................................................................................................... 
7DElH12 '&coQtrollHrcoQtrollHGcompoQHQts..................................................................................................................
7DElH1 Motors................................................................................................................................................................ 10
7DElH1 FDQs.................................................................................................................................................................... 11
7DElH15 6olHQoLGsDQGclutchHs...................................................................................................................................... 12
7DElH16 6wLtchHs............................................................................................................................................................. 1
7DElH1 6HQsors...............................................................................................................................................................1
7DElH1 /LstoI'&powHrsuppl\......................................................................................................................................1
7DElH1 PhotosHQsorsmotorDQGsolHQoLG..................................................................................................................2
7DElH21 7rouElHshootLQJIlowchDrt................................................................................................................................ 51
7DElH22 +P:HE6HrYLcHsmHQu.......................................................................................................................................2
7DElH2 5HportsmHQu.....................................................................................................................................................2
7DElH2 6HlI'LDJQostLcsmHQu....................................................................................................................................... 
7DElH25 FD[6HtupmHQu..................................................................................................................................................
7DElH26 6\stHm6HtupmHQu........................................................................................................................................... 6
7DElH2 6HrYLcHmHQu......................................................................................................................................................0
7DElH2 1HtworN6HtupmHQu......................................................................................................................................... 2
7DElH2 4uLcNFormsMHQu..............................................................................................................................................
7DElH210 FD[MHQu.......................................................................................................................................................... 
7DElH211 &op\MHQu........................................................................................................................................................ 5
7DElH212 (YHQtloJmHssDJHs........................................................................................................................................ 
7DElH21 (YHQtloJoQl\mHssDJHs............................................................................................................................. 100
7DElH21 FDctorsDIIHctLQJprLQtpHrIormDQcH............................................................................................................. 1
7DElH$1 Ph\sLcDlspHcLILcDtLoQs1................................................................................................................................... 156
7DElH$2 +P/DsHr-HtProMFPM225/M226DQG+P/DsHr-HtProM201/M202PrLQtHrsHrLHsDYHrDJHLQwDtts12.. 156
7DElH$ +P/DsHr-HtProMFPM225/M226DQG+P/DsHr-HtProM201/M202PrLQtHrsHrLHs1.....................................156
7DElH$ (QYLroQmHQtDlspHcLILcDtLoQs.......................................................................................................................... 15

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FLJurH11 ProGuctElocNGLDJrDm........................................................................................................................................2
FLJurH12 (QJLQHcoQtrols\stHm........................................................................................................................................
FLJurH1 '&coQtrollHrElocNGLDJrDm............................................................................................................................... 
FLJurH1 Motors............................................................................................................................................................... 10
FLJurH15 FDQs................................................................................................................................................................... 11
FLJurH16 6olHQoLGsDQGclutchHs..................................................................................................................................... 12
FLJurH1 6wLtchHs............................................................................................................................................................ 1
FLJurH1 6HQsors..............................................................................................................................................................1
FLJurH1 FusHrcoQtrolcLrcuLt.......................................................................................................................................... 1
FLJurH110 FusHrhHDtHrcoQtrolcLrcuLt............................................................................................................................16
FLJurH111 /owYoltDJHpowHrsuppl\/9P6................................................................................................................. 1
FLJurH112 +LJhYoltDJHpowHrsuppl\............................................................................................................................ 21
FLJurH11 /DsHr/scDQQHrs\stHm.................................................................................................................................... 22
FLJurH11 (lHctrophotoJrDphLcprocHssElocNGLDJrDm1oI2.....................................................................................2
FLJurH115 (lHctrophotoJrDphLcprocHssElocNGLDJrDm2oI2.....................................................................................25
FLJurH116 ,mDJHIormDtLoQprocHss............................................................................................................................... 26
FLJurH11 PrLmDr\chDrJLQJ............................................................................................................................................ 2
FLJurH11 /DsHrEHDmH[posurH..................................................................................................................................... 2
FLJurH11 PrLQtcDrtrLGJH................................................................................................................................................. 2
FLJurH120 7rDQsIHr...........................................................................................................................................................2
FLJurH121 6HpDrDtLoQ.......................................................................................................................................................2
FLJurH122 FusLQJ..............................................................................................................................................................0
FLJurH12 'rumclHDQLQJ.................................................................................................................................................0
FLJurH12 PLcNupIHHGDQGGHlLYHr\s\stHmElocNGLDJrDm......................................................................................... 1
FLJurH125 PhotosHQsorsmotorDQGsolHQoLG.............................................................................................................. 2
FLJurH126 MultLplHIHHGprHYHQtLoQ................................................................................................................................
FLJurH12 6cDQQHrmHchDQLsm........................................................................................................................................
FLJurH12 $'FpDpHrpDth............................................................................................................................................... 0
FLJurH21 &oQtrolpDQHl2QGDr\6HrYLcHtHstDccHssEuttoQs.......................................................................................... 5
FLJurH22 6DmplHHQJLQHtHstpDJH.................................................................................................................................. 5
FLJurH2 (QJLQHcoQtrollHrP&$coQQHctorsM201M202.............................................................................................56
FLJurH2 (QJLQHcoQtrollHrP&$coQQHctorsM225M226.............................................................................................5

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FLJurH26 PluJ/jDcNlocDtLoQsMFPproGucts..................................................................................................................5
FLJurH2 MDLQDssHmElLHs................................................................................................................................................60
FLJurH2 5ollHrssolHQoLGsDQGIDQ............................................................................................................................... 61
FLJurH2 P&$locDtLoQs.....................................................................................................................................................62
FLJurH210 &rosssHctLoQYLHwM201M202...................................................................................................................6
FLJurH211 &rosssHctLoQYLHwM225M226...................................................................................................................6
FLJurH212 *HQHrDltLmLQJGLDJrDm.................................................................................................................................. 65
FLJurH21 &LrcuLtGLDJrDmM201M202........................................................................................................................ 66
FLJurH21 &LrcuLtGLDJrDmM225M226........................................................................................................................ 6
FLJurH$1 &HrtLILcDtHoI9olDtLlLt\1oI2....................................................................................................................... 15
FLJurH$2 &HrtLILcDtHoI9olDtLlLt\2oI2....................................................................................................................... 15

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