www.vodafone.

in

Every 3000 sheets of paper cost us a tree. Let's conserve.

SMS ACT GOGREEN to 199 (toll free) to get your bills on email only.
Bill No: 117051455
Bill Date: 03.01.17

MR. VIJAY KUMAR

HCL COMNET 5
5282 B-31/32
MNGLA PURI
NR MANGLA PURI BUS
STAND DELHI-110045

Bill Period: 03.12.16 to 02.01.17

Your Plan: VG_DL_MV_HCL85_New_2

Vodafone No: 9891944414

Alternate Contact No: Not Available
Relationship No: 143536014
No. of Connections: 1

Amount Due

Rs -143.69

Charges

Previous
Balance
Rs 555.12

Payment

Adjustments

for this
Bill Period

Rs 1057.00

Rs 0.00

Rs 358.19

Due Date
21 Jan 2017

Late Payment

Charges after
21 Jan 2017

Rs 0.00

Pay previous balance, if any, immediately to avoid disconnection. Pay your current charges by 21.01.2017 to avoid late payment charges.

Summary of Charges
One Time Charges
+ Monthly Charges
+ Usage Charges
Call Charges
Conference Call Charges
SMS Charges
Mobile Internet Charges
National Roaming Charges
International Roaming Charges
Value Added Service Charges

Current Bill Period

Rs
0.00
85.00
252.55
214.40
0.00
0.00
8.52
29.63
0.00
0.00

Discounts
Other Credits / Charges
+ Total Charges
+ S Tax @14% + SBC @0.50% + KKC @0.50%

0.00
0.00
337.55
20.64

+ TOTAL PAYABLE

358.19

Imp: Cheque / DD should be payable to Vodafone Number 9891944414.

m-pesaTM
Pay your bill from your mobile using Vodafone m-pesaTM.
To register for m-pesa TM , call 55400 (toll free).

Online
Visit the 'Quick Bill Pay' section on www.vodafone.in and
pay using your credit card, debit card or netbanking. SMS
QUICKPAY to 199 (toll free).

IVR
Call 199 and follow the voice instructions to pay your bill.

MyVodafone App

Vodafone Stores

Log on to My Vodafone App and pay using your mpesa

account, credit card, debit card or netbanking.

Walk in to your nearest Vodafone Store and pay by cash (at

kiosk), credit card or debit card. You can also drop your cheque
in the payment drop box.

Direct Debit

Pay using Citi Reward Points

Give standing instructions to automatically debit the bill amount from

your bank account or credit card. To sign up for Direct Debit, call 199,
visit your nearest Vodafone Store or log on to www.vodafone.in.

You can redeem your Citi Reward Points to pay your Vodafone bill.

As per Govt of India Notification, Krishi Kalyan Cess @ 0.50% will be levied on all telecom Services in addition to the existing Service Tax of 14.5% (14% ST + 0.50% Swachh Bharat Cess). This is
applicable on all bill payments made on or after 1st June, 2016.
To find out your Nearest Payment Centre , SMS Store<Space>Areaname to 199 (toll free)

Vodafone Mobile Services Limited: C-48, Okhla Industrial Area, Phase II, New Delhi-110020. Tel:011-71032210, Fax:1126940154
Service Tax Registration No: AAACS4457QST001 CIN: U64202DL1992PLC088087

Regd. Office: C 48, Okhla Industrial Area, Phase II, New Delhi-110020. Tel:+91 11 71718000, Fax:+91 11 26385081, www.vodafone.in
pg 1 of 4

Were Happy to Help

Helpful Information for You

Call us on 199 from your Vodafone mobile or call on 98110

98110 from any other network.
You can also visit www.vodafone.in ,email us at

Billing information:

vodafonecare.del@vodafone.com or fax us on 11-26940154

For complaints, service activation/deactivation and

tariff change requests call 198 (toll free) from your Vodafone mobile.
Note : Charges of 50p/3 mins will be applicable when you choose to
speak to an agent on dialing 199 from your Vodafone mobile.

For last bill summary, unbilled amount, credit

limit, last 3 payments, etc., dial *111#
You can also send an SMS to 199 (toll free) for the following:
Last bill summary : SMS MBILL
Data balance : SMS DATA BAL
Bill in regional language : SMS LBILL

Write to Us at

To activate ISD Calls: SMS ACT ISD to 199 (toll free)

For itemised bill (Charges as applicable) :

Manager, Customer Service, Vodafone Mobile Services Limited, C-48,

Okhla Industrial Area, Phase II, New Delhi-110020.

Subscribe to e-bill:

Be sure to get the docket number (your unique complaint/request

number) and quote it in all future communication.
If youre not satisfied with our responses, contact our Nodal Officer.
Name: Mr. Morish Shukla, DGM
Phone: +91 11 71032210 | Fax: +91 11 26940154
Email: nodal.delhi@vodafone.com
You can also appeal to our Appellate Authority.
The appeal form for complaints can be downloaded from our website.
Name: Manish Jain
Designation: Head - Customer Service
Phone: +91 11 71032211 | Fax: +91 11 26940154
Email: appellate.delhi@vodafone.com
Contact them with the docket number, from Monday to Friday, between
9.30 AM to 6.00 PM at the above address

About Your Tariff Plans

No migration fee will be charged when migrating to any plan
No increase in your tariff plan for 6 months from enrollment of tariff
No charge will be levied for any service without your explicit consent
Security deposit will be refunded within 60 days of closure of
the account, beyond which, we will pay you an interest

of 10% per annum on the deposit

To calculate the financial implications of your tariff plan,
visit www.vodafone.in
It is advisable to change the tariff plan at the end of the bill cycle

Value Added Services

i.From entertainment to infotainment, get our best services handpicked for you, visit live.vodafone.in or call 123 (toll free)
ii.
To deactivate any service, SMS STOP to 155223

or call 155223 (toll free)

Manage Your Vodafone Account Online

- Register for My Vodafone by visiting
www.vodafone.in/myvodafone
- Download
MyVodafone App on

your
smartphone. SMS MYVF to 199 (toll free)

International Roaming
a . International rates for Data usage vary from Rs 5.50/10
KB to Rs 10/10 KB, depending upon the country of
visit. Please visit www.vodafone.in for details.
b. Applications within your handset might be set for auto sync/auto refresh.

Kindly change settings to manual sync/manual refresh when

travelling overseas.
c . SMS on International Roaming is charged at Rs 15/SMS (1 SMS
= 160 characters)
To activate International Roaming before you fly overseas,
SMS ACT IR to 199 (toll free)
Save up to 95% on International roaming with Vodafone,
SMS IROAM to 199 (toll free) to check IR discount benefits
on International Roaming

Tips for You!

Free Data usage on your connection is also applicable on
usage carried out on any Vodafone network within India.

Log on to www.vodafone.in or SMS ACT IB to 199 (toll free)

SMS ACT GOGREEN to 199 (toll free)
SMS EMAIL (space) email ID to 199 (toll free) to register your email ID

To change address:
Visit your nearest store with the new address proof.
For more information call 199

Reporting loss of SIM:

Call Vodafone Care immediately at 199 or 98110 98110 and
inform us. The connection will be barred immediately.

Avoidable Charges
Late payment charges
Outstanding Amount

Late Payment Charges

Rs 100 299

Rs 25

Rs 300 499

Rs 50

More than Rs 500

Rs 100

Reconnection charges
In case of disconnection due to non payment, you can get reconnected at
a cost upto Rs 150 (plus service tax). The amount will be charged in
your subsequent bill.

Bounced cheque charges

If your cheque returns unpaid by your bank, youll be charged up to Rs
200. It may also result in withdrawal of services.

Dynamic Credit Limit

To find your dynamic credit limit, SMS BILL to 199 (toll free)
Your dynamic credit limit depends on the security deposit youve paid,
your average monthly usage, payment track record and on how long
youve been with us. You may be asked to make an interim payment if
your usage is more than your dynamic credit limit.

However, Vodafone at its discretion allows usage beyond the credit limit
based on your payment history, without changing the credit limit. Your
payment will be basis actual calls made.
To increase your credit limit you have to make an additional
payment towards your security deposit.

Complaints and Requests

To check the status of your complaints and requests for the last
3 months, log onto My Vodafone. Select "Complaints and
Requests" under the "My Account - Support" section.
To avoid unwanted telemarketing calls, register your Vodafone number in
NDNC Registry - call 1909 (toll free) or SMS START 0 to 1909 (toll free).
All contents of this bill will be deemed correct by you if you dont
inform us of any discrepancy within the due date.

Rounding Rule
Call duration is rounded upwards for fractions of a second.
Data usage is rounded upwards to the nearest multiple of 10
Kilobytes. SMS beyond 160 characters (i.e. including blank
space,words, numbers, special characters,symbols etc.) is
considered as two (2) or more SMS (as the case may be).

Your Usage Details

MR. VIJAY KUMAR
Bill Period

Vodafone No

Pulse Rate

03.12.16 to 02.01.17

9891944414

VF 2 VF 60 Seconds and VF 2 Others 60 Seconds Rs 9000 (for details refer page 2)

Dynamic Credit Limit

Your Postpaid Plan

Call Rates

VG_DL_MV_HCL85_New_2

Local

(@ Home Circle)

With this plan, you get:

Free Talktime : 125 Mins (V2V Mob Local)
Free SMS : 200 SMS (Local+STD)

Incoming
Outgoing
To Vodafone Mobile
To Other Mobile
To Landline
Video Calls

STD

Rs/Min:Sec

Rs/Min:Sec

Free

Free

0.1
0.3
0.5
3

0.5
0.5
0.75

SMS Rates

Rs/SMS

Outgoing
Local
STD
International

0.3
0.3
3

Mobile Internet Rates

Rs/10KB

Browsing without pack (2G/3G)

0.04/0.04

Above tariff details do not include any VAS tariffs, Roaming Charges, SMS to special numbers, special promo packs or special promo features like Family & Friends, CUG, etc For further details on international
call rates, visit www.vodafone.in

Your Security Deposit

Rs 0.00

with us

Security deposit will be refunded within 60 days of closure of the account, beyond which, we will pay you an interest of 10% per annum on the deposit.

Last 6 Months Bill History

Last 3 Payments

Jul-16

Aug-16

Sep-16

Oct-16

Nov-16

Dec-16

30-Dec-16

30-Dec-16

30-Dec-16

Rs 2026.65

Rs 405.84

Rs 271.31

Rs 340.96

Rs 1147.13

Rs 542.72

Rs 250.00

Rs 25.00

Rs 25.00

Note : Payment details under Last 3 Payments section doesn't include any payments towards the deposit

Monthly Charges
Plan Rental

Rental Period Units

Charge
per Unit

03.12.16 to 02.01.17

Total
Call Charges

Usage

Local
Local to CUG

Charges

Discounts

Rs

Rs

Net Charges
Rs

85.00

0.00

85.00

85.00

0.00

85.00

Free Usage Charged Usage

Charges

Min:Sec

Min:Sec

Min:Sec

Rs

23:00

0:00

23:00

6.90

1:00

0:00

1:00

0.00

STD

15:00

0:00

15:00

7.50

Total

39:00

0:00

39:00

14.40

Free Usage Charged Usage

Charges

Mobile Internet Charges

Internet usage on Non-4G handset

Usage

Usage

KB

MB

MB

MB

Rs

2130

2.08

0.00

2.08

8.52

2130

2.08

0.00

2.08

8.52

Free Usage Charged Usage

Charges

Data Conversion: 1 MB = 1,024 KB | 1 GB = 1,024 MB

Total
National Roaming Charges

Usage
Min:Sec/SMS/MB

Min:Sec/SMS/MB

Min:Sec/SMS/MB

Incoming Calls

64:00

0:00

64:00

0.00

Outgoing Calls: Local/STD

39:00

0:00

39:00

29.25

0.38
29.63

SMS
Total
Service Tax

Rs

Rs

Service Tax@ 14.00%

19.26

Swachh Bharat Cess @0.5%

0.69

Krishi Kalyan Cess @0.5%

Total

0.69
20.64

SMS BILL to 199 (toll free) for bill information

pg 3 of 4

Itemised Calls
MR. VIJAY KUMAR
Bill Period

Vodafone No

Pulse Rate

03.12.16 to 02.01.17

9891944414

VF 2 VF 60 Seconds and VF 2 Others 60 Seconds

Outgoing calls

Date - Time

Local
Date - Time

Number

05/12/16-11:02:47
20/12/16-14:32:51
20/12/16-14:40:28
20/12/16-14:53:48
20/12/16-15:00:44
20/12/16-15:16:06

Duration

Charges

Min:Sec

Rs

#09910028727
#919891390681
#919891390681
#919891390681
#919891390681
#919891390681

2:00
2:00
6:00
3:00
8:00
2:00

0.6
0.6
1.8
0.9
2.4
0.6

6 Calls

23:00

6.90

Number

Duration

Charges

Min:Sec

Rs

#09466692066
#09466692066
#09466692066
#09466692066

2:00
5:00
1:00
7:00

1
2.5
0.5
3.5

4 Calls

15:00

7.50

Usage

Charges

Total

STD
Date - Time
06/12/16-14:15:41
12/12/16-21:10:54
14/12/16-20:51:10
18/12/16-20:56:11
Total

Mobile Internet Charges

Mobile Internet (Usage in KB)
Date
05/12/16
08/12/16

Internet
Internet

Total

in KB

Rs

990
1140

3.96
4.56

2130

8.52

National Roaming
Outgoing Calls: Local/STD
Date - Time

Roaming Partner

04/12/16-14:56:12 Har-VodafoneIndia
17/12/16-16:37:32 Har-VodafoneIndia
17/12/16-20:24:01 Har-VodafoneIndia
18/12/16-10:14:01 Har-VodafoneIndia
18/12/16-13:48:59 Har-VodafoneIndia
18/12/16-15:25:48 Har-VodafoneIndia
18/12/16-15:29:00 Har-VodafoneIndia
24/12/16-18:15:00 Har-VodafoneIndia
26/12/16-19:13:34 Har-VodafoneIndia
29/12/16-12:11:42 Har-VodafoneIndia
29/12/16-12:15:41 Har-VodafoneIndia
31/12/16-10:53:14 Har-VodafoneIndia
31/12/16-14:05:56 Har-VodafoneIndia
31/12/16-16:46:56 Har-VodafoneIndia
31/12/16-18:49:51 Har-VodafoneIndia
31/12/16-18:55:39 Har-VodafoneIndia
31/12/16-19:38:19 Har-VodafoneIndia
31/12/16-20:25:11 Har-VodafoneIndia
31/12/16-22:09:15 Har-VodafoneIndia
01/01/17-11:12:09 Har-VodafoneIndia
02/01/17-11:14:26 Har-VodafoneIndia
02/01/17-14:26:30 Har-VodafoneIndia
Total

Number Duration

Charges

Min:Sec

Rs

#09416814592
#09992006592
919899397435
919899397435
919899397435
919899397435
919899397435
919899397435
#09992006592
#09466692066
#919896922853
9355314993
919899397435
#919467247599
919255777211
919255777211
919255777211
919255777211
919255777211
#09992006592
#919812171899
#919992006592

5:00
1:00
5:00
1:00
1:00
1:00
1:00
4:00
1:00
1:00
1:00
2:00
1:00
4:00
1:00
1:00
1:00
1:00
1:00
2:00
2:00
1:00

3.75
0.75
3.75
0.75
0.75
0.75
0.75
3
0.75
0.75
0.75
1.5
0.75
3
0.75
0.75
0.75
0.75
0.75
1.5
1.5
0.75

22 Calls

39:00

29.25

SMS
Date - Time

Roaming Partner

03/12/16-22:55:08 Har-VodafoneIndia

Number Duration
#09243009812

Charges

Min:Sec

Rs

0:00

0.38

Total

Roaming Partner

Number Duration

Charges

Min:Sec

Rs

1 Call

0:00

0.38

# indicates calls to
mobile numbers not on
Vodafone
SMS BILL to 199 (toll free) for bill information

pg 4 of 4