CHAPTER 1

THE PROJECT OVERVIEW

Introduction
As we look around we can't deny that we are now surrounded by technology.
Anywhere and everywhere technology is a big help in every individual living in this
modern world. From the means of transportation and way of living these so called
technology" is now a big part of easier life.
Carmelas Homes Favorites is one of the most popular pasalubong centers in local and
tourists costumers. Carmelas, Pastries and Bread One Of the leading bake house in
Ozamiz City brings delicious cakes and pastries make form a fine ingredients and fresh
bread good to pair with hot coffee. The machines they are using to make their products
are an example of technology. To be one of the best pasalubong centers in the province
they need to upgrade their products and machines to make good competition to other
pasalubong center and to provide new products and comfort to their valid costumers.
Computer is one way to communicate in social world and through social networking site
the Carmelas Homes Favorites featured their product.

Statement of the Problem

1. The Carmelas Homes Favorites serving to slow because they dont have

electronic cash register.

2. The Carmelas Homes Favorites doesnt have any safety and security system

to secure the safety of the employees as well as customers.

3. The Carmelas Homes Favorites doesnt have computer set and telephone

service for dissemination of information of supplies and orders and internet

connection for the dine-in customers.
4. Carmelas Homes Favorites doesnt have any website to be accessible to the

market.

Statement of Objectives
General Objectives
To develop Management Information System Department for Carmelas Homes
Favorites.
Specific Objectives
1. To provide POS machine for fast transactions.
2. To provide security system such as CCTV camera around the area.
3. Provide computer technologies to have a fast and easy way in conducting
transaction to store information, telephone service for proper dissemination of
orders and customers inquiries and internet connection for the dine-in customers.
2

4. To add additional tables to accommodate more costumers.

5. To suggest establish a company website that allows products and services to be
accessible to the market.
Scope of the Project
This study will help impose a management information system
for an accurate, effective and efficient information system, which all
information resources will be stored at a database system and to
provide technologies to have a fast and easy way in conducting
transaction. Not only for the business but also for the comfortability of
the costumers.

Significance of the Project.

The researchers have gone to this study for the benefit of the following groups
and individuals.
Companys Management. This study will help the company develop their
management information system in terms of services and finances.

Valued Diners. This study will be benefited to our valued customer aside from
the satisfaction they can get in purchasing the products; they could also experience a
good and convenient quality of service.
Department of Tourism (DOT), be asked to provide their ideas and thoughts for
what are the possible strategies and techniques to have a good output. To make Carmelas
3

Employees. This study will help the employees to fasten their work and to have a
smooth flow of operations.
Future Researchers. This study can be applied as a basis for their future studies.

Methodology
Environment
This research is conducted in Carmelas Homes Favorite s is
serving the people in 12 years which is located in Ledesma Street Ozamiz
City, Misamis Occidental which is three blocks away from La Salle

University. Carmelas was one of the pastry company that the main product was
chocolate cakes and it was seen since it offers good quality and tasty products in the
locality of Ozamiz City.
Respondents
The respondents for this research are the employees of
Carmelas Home Favorites from the manager down to their staff and
crew.

Instruments
The instruments that were used for this research are interview
questionnaires which are answered by the manager and the staff, a
cellular phone to document the external and internal parts of the

establishment, and a software called AutoCAD to design the floor plan

of the establishment.

Operational Definition of Terms

MIS or a Management Information System it focuses on the management of
information and communication technology within the business organization.
CCTV Camera - closed-circuit Television is a tool which is used to monitor the
operation and it is place in a certain area where it can cover the specific area of the
premise.
Database a collection of information that is organized and so that it can easily
be accessed, managed, and updated.
System is a collection or components that are organized for a common purpose.
Human Resource refers to individuals who make up the workforce of an
organization.
Point-of Sales (POS) can record and track customer orders, process credit and
debit cards, connect to other systems in a network, and manage inventory

CHAPTER 2
MANAGEMENT INFORMATION SYSTEMS DESIGN AND SPECIFICATIONS
Economic Feasibility
DEVELOPMENT COST
UNITS

DESCRIPTION

COST

2 Intel NUC i3-6100U @ P 15,200.00

1 Intel NUC i5-6260U @ P 19,900.00

P 50,300.00

Seagate Backup Plus 3TB Desktop @ P

6,020.00

P 12,040.00

HD Surveillance Camera

P 24,950.00

Point-of-Sales ( POS ) system

P 140,000.00

Router

P 6,700.00

Printer

P 19,200.00

Webpage
Designing
Web Host
Domain name

P 85,000.00

Windows Operating System

P 17,700.00

Microsoft Office Home and Business 2016

P 34,500.00

McAfee Antivirus Plus 3 PC User

Furniture and Fixture
TOTAL

P 1,620.00
P 15,000.00
P 407,010.00
6

EXISTING ANNUAL OPERATIONAL COST

Electricity Bill

P 16,666.68 x 12

Water Bill

P 5,833.33 x 12

Salary Expense

P 25,000.00 x12

Internet Lease

P 999 x 12

Miscellaneous

P 250 x 12

Maintenance

P 10,000.00 x 12
TOTAL

P 200,000.00
P 70,000.00
P 300,000.00
P 11,988.00
P 3,000.00
P 120,000.00
P 704,988.00

Assumption:
1. Salary expense will increase of 5% for the year 2.
2. Water bill will decrease of 15% for the year 4.
3. Miscellaneous will increase of Php 2,000.00 for the year 3.

Table 1
YEAR 1
EXISTING
Development cost

PROPOSED
P 407,010.00

Electricity Bill

P 200,000.00

P 200,000.00

Water Bill

P 70,000.00

P 70,000.00

Salary Expense

P 300,000.00

P 300,000.00

Internet Leas

P 11,988.00

P 11,988.00

Miscellaneous

P 3,000.00

P 3,000.00

Maintenance

P 120,000.00

P 120,000.00

TOTAL P 704,988.00

P 1,111,998.00

Table 2
YEAR 2
EXISTING

PROPOSED

Development cost

P 407,010.00

Electricity Bill

P 200,000.00

P 200,000.00

Water Bill

P 70,000.00

P 70,000.00

Salary Expense

P 300,000.00

P 315,000.00

Internet Leas

P 11,988.00

P 11,988.00

Miscellaneous

P 3,000.00

P 3,000.00

Maintenance

P 120,000.00

P 120,000.00

TOTAL P 1,111,998.00

P 719,988.00

Table 3
8

YEAR 3
EXISTING

PROPOSED

Development cost
Electricity Bill

P 200,000.00

P 200,000.00

Water Bill

P 70,000.00

P 70,000.00

Salary Expense

P 315,000.00

P 315,000.00

Internet Leas

P 11,988.00

P 11,988.00

Miscellaneous

P 3,000.00

P 5,000.00

Maintenance

P 120,000.00

P 120,000.00

TOTAL P 719,988.00

P 721,988.00

Table 4
YEAR 4

EXISTING

PROPOSED

Development cost
Electricity Bill

P 200,000.00

P 200,000.00

Water Bill

P 70,000.00

P 59,500.00

Salary Expense

P 315,000.00

P 315,000.00

Internet Leas

P 11,988.00

P 11,988.00

Miscellaneous

P 5,000.00

P 5,000.00

Maintenance

P 120,000.00

P 120,000.00

TOTAL P 721,988.00

P 711,488.00

Table 5
YEAR 5
9

EXISTING

PROPOSED

Development cost
Electricity Bill

P 200,000.00

P 200,000.00

Water Bill

P 59,500.00

P 59,500.00

Salary Expense

P 315,000.00

P 315,000.00

Internet Leas

P 11,988.00

P 11,988.00

Miscellaneous

P 5,000.00

P 5,000.00

Maintenance

P 120,000.00

P 120,000.00

TOTAL P 711,488.00

P 711,488.00

TABLE 6

CUMULATIVE COST AND BENEFITS

10

COST

CUMULATIVE
COST

CUMULATIVE

BENEFITS

BENEFITS

P 704,988.00

P 704,988.00

P 153,002.00

P 153,002.00

P 1,111,998.00

P 1,816,986.00

P 600,012.00

P 753,014.00

P 719,988.00

P 2,536,974.00

P 628,012.00

P 1,381,026.00

P 721,988.00

P 3,258,962.00

P 709,312.00

P 2,090,338.00

P 711,488.00

P 3,970,450.00

P 738,512.00

P 2,828,850.00

Benefits computation
Estimated Annual Income Annual Operation Cost = Benefits
Year 1 = 1,265,000.00 - 1,111,998.00 = 153,002.00
Year 2 = 1,320,000.00 - 719,988.00 = 600,012.00
Year 3 = 1,350,000.00 - 721,988.00 = 628,012.00
Year 4 = 1,420,800.00 - 711,488.00 = 709,312.00
Year 5 = 1,450,000.00 - 711,488.00 = 738,512.00

TABLE 7
Payback Period
Year
1
Cost

704,988.00 1,111,998.00

719,988.00

721,988.00

711,488.00

Multiplier
Present Value
of cost

0.91

0.83

0.75

0.68

0.62

641,539.08

922,958.34

539,991.00

490,951.84

441,122.56

Benefits

704,988.00 1,816,986.00 2,536,974.00

Multiplier
Present Value
of benefits

0.91

0.83

0.75

641,539.08 1,508,098.38 1,902,730.50

3,258,962.00 3,970,450.00
0.68

0.62

2,216,094.16 2,461,679.00
11

Payback period computation

539,991.00/ 1,902,730.50= .28 x 12 = 3.36 months
.36 x 30 = 10.8 days
The payback period: 3 years, 3 months and 10 days

Benefits

Employees will be benefited by having an SSS, Phil-Health, GSIS, and PAG-

IBIG.
Enough Hardware and software resources.
Having qualified employees make information be handled and delivered properly
for they have the right knowledge on how to used specific information in their

different jobs.
Companys security is much tightened.
All transactions are well recorded in a centralized server.

Technological Resources
Carmelas Homes Favorites provides the employee with the appropriate
technology to be able to work in a more effective and efficient manner. Technologies
offer a more convenient and easier job to every employee.
Hardware Resources
Computer unit - use to encode, store, record transactions such as orders,
productions, and product purchased.
12

Surveillance Cameras - use for monitoring the business and costumers

who visit in the establishment.
Printer - is a peripheral which makes a persistent human-readable
representation of graphics or text on paper or similar physical media.

Software Resources
POS

- makes every transaction of orders become faster and easier.

Where there is no need to use the manual system. This will make the information
undertaken free from mistakes and errors
Microsoft Office Suite of products that includes Microsoft Word, Excel,
Access, Publisher, PowerPoint, and Outlook. Each program serves a different purpose
and is compatible with other programs included in the package.

Internet

- provide our valued customers to surf while dining-in

Technical Layout Design

In figure below is an existing technical layout of Carmelas Homes
Favorites. They only have 1 technology in their company such as cashier machine in
which it results to have a slow of transaction.

13

Figure 1 Technical Layout Design of Carmela (Existing)

Figure 2. Technical Layout Design of Carmelas (Proposed)

Specification
The illustration above shows the technical layout where it is composed of
computer unit, CCTV, Cashier machine and Wi-fi connection

Data Back-up and Recovery Procedure

14

In general, backup and recovery pertain to the various strategies and procedures
involved in protecting the database against data loss and reconstructing the database after
any kind of data loss.
Management Security
Talking about Management Security it is very much important to have this kind
of system to avoid not only for the physical safety of buildings, people and products, but
also for information, network and telecommunications systems protection. Professionals
working in security management can range from guards who protect buildings to IT
professionals who develop high-tech network systems and software applications.

Technical Security
Without this so called technical security there will be a loss of their systems, not
only the loss and corruption of valuable data, but also the impact upon their reputation.
Technical Security officer is responsible for identifying gaps in the security
system and implementing strategies to reduce the risk of technical failure or hacking.

Back-up Management
Back-ups are made automatically each day and can make manually when desired
like having a hard copy of data. In addition to make a data backup, it is important to copy
the backup

15

data to removable media or backup device, we can use an external hard drive, memory
device, flash drive, CD/DVD ROM, or tape drive to avoid corruption and store the
backup in an off-site location that is safe from fire, theft and other physical hazard to
have a continuous protection.

Recovery Management
When disaster strikes a computer network, businesses and organizations need to
restore, repair functions and recover database files as soon as possible. Recovery
management is currently the best hope for long-term prevention and treatment of data
loses.

Company profile
Carmelas Homes Favorites began in year 1999 when Ozamiz City still has a small
industry in terms of pastries. Carmelas was one of the pastry company that the main
product was chocolate cakes and it was seen since it offers good quality and tasty
products in the locality of Ozamiz City. But it was the point at which they played around
with distinctive flavours when they caught the curios taste bud of the peoples.

Mission-Vision
Cake, pastry and bread baking is our passion, soul and Expertise. We are guide in
discovering quality and delicious products through products research and development.
16

We build trust through our relationship with our customers and communities, as we form
a connection through our authenticity and service. Our profit sustains the growth of our
concept and our employees. Our Relationships are based on Respect and Honesty.

Operational Set-up

Organizational Structure
Manage
Manage
rr
Department

Utility Crew

Utility
Crew

Service
Crew

Chef

Cashier Computer
Operators

Figure 3. Organizational Chart (Existing)

Human Resources
Human resources play a key role in helping companies deal with a fast-changing
competitive environment; the greater demand for quality employees and primarily
concerned with the management for the workers will focus on policies and on systems.
17

Human Resource Management more specifically, is responsible for the staffing, training
and development and motivating employees.
Positions and their responsibilities
General Manager has the overall responsibility for managing both the revenue
and cost elements of a company's income statement, known as profit & loss
responsibility.
Cashier is responsible for the safekeeping of the money and taking care of all the
transactions inside the organization.
Service Crew is responsible for providing the customers with a quick, accurate
and satisfying service.
Utility Crew has the responsibility to perform preventive maintenance and up
keeping of equipments.
Safety and Security Department the Safety and Security Department ensures the
maintenance of peace and order of the organization. And also to secure the safety of lives,
property, goods, and equipments.

Security Personnel is responsible for maintaining the safety and security of the
organization. Monitor and circulate among visitors, patrons, and employees to preserve
order and protect property.
MIS Department oversees the overall operation in the MIS Department.

18

Programmers have the responsibility to perform the functions of both

programmers and system analyst.
System Analyst has the responsibility to identify solution to resolve problems and create
alternative systems to meet the users obligation.
Computer Operators has the responsibility to monitor the system for equipment
failure or errors in performance. They also operate spreadsheet programs and other types
of software to load and manipulate data to produce reports.
Management Layout and Design
Infrastructure

Figure 4. External ( Existing )

19

Figure 5. Internal ( Existing )

Management Plan

ONE YEAR

3 Computers
4 CCTV Cameras
1 POS Machine

TWO YEARS

THREE YEARS

Additional Furnitures and

Fixtures

3 Computers
Cashier Machine

Figure. 6 Three-Year Plan

The organization needs to have an arrangement early keeping in mind the end
goal to meet their objectives in the following years to come. In consistently, we all know
20

that every year there will be more customers in the organization so we need to add more
innovations to have a smooth and quick stream of work.

Marketing Plan
Table 8
Marketing Strategy
CATEGORY

STRATEGY

Current Situation

Summary of the company current situation as the starting

Analysis

point of the marketing plan the items included are the

product, the possible competitors, the products market
share,

Target Market

Establishment that needs management information system

and enhancement of management information system
department.

Market Summary

Decide the size, business sector patterns, market needs and

market position of the foundation. Conduct client review
and recognize new market patterns

Competitive Analysis

Determining the market share and position of the

competitors,

Also

determining

the

strengths

and

weaknesses of the competitors

Offering to customers

Convenient and affordable to use

Price Strategy

5% cheaper than the competitors price

Promotional Strategy

Online market, Billboards ad, Flyers, Catalog and other

21

type of promotional tools

Sales Strategy

Using the upselling method to sell the product from higher

to lower price

Service Strategy

We give life time service warranty for our product

Sample One Year Operational Plan

Table 9

Action

Operational Plan
Estimated Cost

Purchasing Computers,
CCTV, POS and
furnitures

Php 230,250.00

Installation of hardware
and software

Php. 60,520.00

Employees Training

Php 10,000.00

Target Date

Responsible

2 days
June 28-29

Cashier and
Manager

2 days
July 3-4

Programmer
s and System
Analyst

Twice a year

Manager

5 days
April 10 15
September 22-27
Electricity bill

Php 16,666.67

Monthly

Service
Crew

water bill

Php. 6,000.00

Monthly

Service
Crew

Maintenance

Php 10,000.00

monthly

Service
Crew

This kind of institution needs an operational plan. At first month, its needs
to enhance its administration in taking care of clients for to be more proficient and client
22

benevolent, one month from now is, it will to concoct auxiliary arrangement for the
representative's offices and introduction for them to have a superior work environment
helpfully and for them to be all around situated about the arrangement. At that point
enhance and pick up offices to upgrade a dependable and effective evolved way of life
and for it have more customers, contract more representative to suit more customers to
accomplish magnificence in nourishment administration
Risk Management Plan

23

Figure 10: Risk Management Plan

Risk Management Plan is an important part of business continuity plan. It is the

process of identifying, assessing and developing strategies to manage risks.
As illustrated in Figure 9 shows us the process on how to have an effective risk
management planning.

Risk management is made up of five main steps:

Planning
Risk Identification
Risk Assessment
Risk Response Development
Risk Monitoring and Control
Step 1: In this step the risk management is being defined and examines ongoing activities
whose major components have multiple interactions throughout the project lifecycle.
Step 2: It identify the internal and external risk of the project and its characteristics.
Step 3: In identifying both risks it must be classified, evaluated and measures in order to
prevent the problems effectively.
Step 4:Risk response is to generate risk treatment options and actions to use existing
opportunities and reduce threats to project objectives.
Step 5: This step is used to monitor and control risk by tracking the identified risk;
monitoring residual risk risk that remain after risk response is implemented; identify
new risk and preparing response for them and lastly we need to evaluate them if it is
effective.
24

Human Resource Development Plan

Human Resource Development Plan is the action steps or strategies oriented
towards the future. Such plans indicate how resources will be allocated and
implemented. It focuses on the aspects of developing the most superior workforce so that
the organization and individual employees can accomplish their work goals in service to
customers. Provide training program and seminar to the employees for the development
of Human Resources
General Manager-Is responsible for managing the entire organization. Hires and trains
employees, prepares reports and sets budgets their knowledge, skills and to serve
customers with a high quality services.
Department head- oversees his or her sector of an organization.
Heads of department may work in a corporation, institution or
nonprofit. Each head of a department may report to a senior manager,
vice president or other top executive. Department heads hold the
responsibility of making sure that their department of the
organization's whole is well run and efficient.

Chef-|Chef cook are primarily responsible for overseeing the operation

of a kitchen. They coordinate the work of sous chefs and other cooks,
who prepare most of the meals. Executive chefs also have many duties
25

beyond the kitchen. They design the menu, review food and beverage
purchases, and often train cooks and other food preparation workers.
Some executive chefs primarily handle administrative tasks and may
spend less time in the kitchen.

Utility crew-They are responsible for general custodial and store

maintenance tasks such as sweeping and mopping floors, assisting in
the prompt cleanup of spills, and other general housekeeping duties
that include the use of specialized equipment. Utility clerks clean
refrigerators, coolers, fans, shelves, and scrub toilets.

Service crew-The service crew job description entails providing

services to customers, such as drinks and foods in the friendliest
manner possible.

Cashier-Responsible for taking money in the form of cash, check, or

credit card from patrons in exchange for food or services. Scans items,
provides change, balances drawer, and processes card transactions

26

Technical Resources Plan

Table 9
Technical Resources Plan
Technical

Purchased

Resources

Maintenance

Person

Working

Responsible

POS

1 POS

Once a Month

MIS Maintenance

File Cabinet

2 File Cabinet

Twice a Week

MIS Maintenance

Surveillance

8 Surveillance Camera

Twice a Month

MIS Maintenance

3 Computers

Once a Week

MIS Maintenance

Camera
Computers

MIS Maintenance is taught to utilize certain terms and definitions as a major aspect of the
association and commercial enterprises they serve. It is a data innovation in an
organization that offers proficient designing, arranging, and usage backing to national
government offices and corporate customers all through the group. Keeping in mind the
end goal to make the work of a company turn out to be simple, they utilized innovation,
for example, PCs, CCTV camera, clerk machine and so forth however we have to

27

guarantee that in obtaining such item it ought to be in a decent condition, having solid
assets and will be working for a drawn out stretch of time and well keep up.
Project Special Features
This would help to enhance the management to control the systems that they will
use.
List of Transactions
The proposed framework will produce a report that would list all the
transaction in consistently. The reports that will be produced will base on the date and
transaction chose and in addition the receipts and installments.
Complete History of the Data Entered
The system automatically tracks and save all the transaction.

28

CHAPTER 3
RESULT AND FINDINGS
The information gathered by the researchers is done through observations and by
conducting an interview to the employees of Carmelas Homes Favorites.
The result of the study that has been conducted, the researchers found out that the
management information of Carmelas Homes Favorites and the proposed project of
Management Information System would help to improve the daily operations and lessen
the threats of the establishment. Upon implementing the proposed management
information system, the results are the following:
1. To provide POS machine for fast transactions.
As what we observe in the establishment they are only using single calculator
while taking payment from the costumers. Thats why we suggest to the establishment
that they should provide a convenient service to the guest with the use of POS machine
for fast and reliable money transactions. The customers would no longer wait for several
minutes to wait for their turn to pay for their goods since the cashier machine can
automatically input the data in the machine. POS machine can also handle inventory
adjustments, sales analysis and even office management.
2. To provide security system such as CCTV camera around the area.

29

In the world today CCTV is very important in a company; this could help them
from unnecessary happenings that could happen anytime in the area. The placement of
CCTV cameras that captures the entire area of the premise helps the establishment to
monitor the performance of the employees if they are doing their job well and the most
important thing is to secure the whole area from suspicious persons and also for the
security of the costumers.
3. Provide computer technologies to have a fast and easy way in conducting
transaction to store information and customers inquiries and internet connection for the
dine-in customers.
By putting up computer technologies in the establishment, the management can
conduct transactions through online services and the data information of the products and
sales reports and other important documents will be stored in the database for safe
keeping.
The internet connection for the dine-in customers for them to have an access in
different websites and also they can post their pictures as well as the food they bought
from the establishment. This could be a tool in promoting the products of establishment.

4. To add additional Tables to accommodate more costumers.

The establishment will provide additional tables to accommodate more customers
especially during peak hours. This can help the establishment to attract more customers to
dine-in and increase their sales.

30

5. To suggest possible company website that allows the product and services to be
accessible to the market.

Companies spend millions creating brochures and distributing them. By having a

website you can skip that entirely. The potential customers can find out about company
and any of their products online. If Carmelas Homes favorites get most of the business
through networking and personal connections, then they will want to check out the
companys website. By putting their own website this could help the company to be more
well-known in other localities, and this could also help in increasing the sales of the
establishment. A website increases awareness about their products and services, it easy
for customers to learn more about the business at their own pace. A website enhances the
company image. A website can help the company to establish a credible, professional
image, instilling a level of trust with the customer and their purchasing confidence will
follow suit.

FINDINGS
The following are the findings that the researchers figured out by the help of the
Management Information System project: It will provide a safe and secured area that
each one of them is comfortable in visiting staying in the premise. It will create a faster
payment transaction that meets the customers expectation. It will provide an efficient and
effective flow of the operation that could affect the employees productivity and
credibility. The establishment will also increase their profitability as it will provide
informative ideas that can help their operational systems to be more updated. Also the
31

establishment can have the opportunity to uplift their image as they are giving good
quality products and services with the use of management information system.

CHAPTER 4
32

CONCLUSION AND RECOMMENDATION

The

researchers conduct an interview with the personnel of Carmelas Homes

Favorites and found out that Carmelas Homes Favorites doesnt have any management
information system in their establishment. Our research will help the company by giving
them an idea on how to improve their services and give a satisfaction to the costumers.
The management information system will also be upgraded, also by having a POS and
CCTV so that they can have smooth flow of taking orders and to assure the security of
the establishment. Services will be improved through the help of the new equipments
and upgraded technology. Satisfaction of the customers will be maintained as long as the
establishments staff and owner will be able to provide their needs and wants.
The researchers also seek alternatives for the improvement of other establishments MIS
(management information system) such as stressful situations; purchasing of a router and
internet connection paraphernalia in order to have a dual internet connection for faster
transactions and for the benefits of the costumers and Upgrading and adding softwares
for the other establishments computers.

RECOMMENDATION

33

The researchers would like to recommend the following matters to Carmelas Homes
Favorites:

Provide POS machine for fast transactions.

Provide security system such as CCTV camera around the area.

Provide computer technologies to have a fast and easy way in conducting

transaction to store information, telephone service for proper dissemination of
orders and customers inquiries and internet connection for the dine-in customers.

Add additional tables to accommodate more costumers.

Establish a company website that allows products and services to be accessible to

the market.

List of References
34

Information Management Information Management (2009). Retrieved on November 3,

2015, from http://bizcommunicationcoach.com/what-is-fax-and-how-does-fax-work-incommunication/
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