78Automatic System Software Maintenance Regulation 自动化系统维护规程

AALRT
AALRT Enterprise Standard
Automatic System Software Maintenance

Regulation
Approved by:
()
Checked by (Chinese):

Prepared by: Wu Hailong
A
Version: A
Controlled State: Internal

Control
2015.11.20
Implemented on: Nov.20,2015
()
Checked by (Law):
Reviewed by: Sun Hongyu
Dept.: Maintenance Center
Revised by:
()
Checked by (English):
2015.08.20
Date: August 20, 2015
2015.04.30
Date: May 30, 2015
Revised on:
Issue No.:
2015.08.30
Issued On: August 30, 2015
A
Regulation (Version A)
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Automatic System Software Maintenance Regulation

1.
1. Applicable scope
AALRT
This regulation is applicable to all hardware equipment maintenance and
management of AALRT production management information system.
2.
2. System topological structure
3.
3. Safety precautions
3.1
3.1 Forbidden unauthorized personnel doing automatic system maintenance.
3.2 U
3.2 Forbidden using non-dedicated U-disc, CD, floppy disk, mobile HDD and other storing
medium, thus to prevent virus from entering into system.
3.3
3.3 Maintenance personnel should not exceed his class entering into software system, and
should not delete or maliciously change system settings, database, alarm history and
history.
3.4 WEB
3.4 Forbidden installing any software nothing to do with systems onto data base server,
application server, mail server, WEB server, and forbidden playing games on server.
3.5
3.5 During operation period, maintenance personnel should not shut off the database
server, application server, router, switch, firewall and other operation equipment, nor
randomly shut off the software or service having impact to system operation.
4.
4. Repair mode
4.1
4.1 Classification
Automatic system equipment maintenance is classified into two modes: trouble

shooting and planned service
4.2
4.2 Trouble shooting
4.2.1
4.2.1 For automatic system having failure, timely organize test, diagnosis, analysis, and
cause finding work, and restore application as soon as possible.
4.2.2
4.2.2 After the failure is corrected, carefully organize the failure data and failure record, to
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provide reference for further analyzing failure cause and regulating parameter.
4.2.3
4.2.3 After the failure is handled, ensure that the system restores the operation function
and can operate normally; if the system cannot operate normally, apply the emergency
system rather than having system operating with troubles, thus to avoid the failure impact
spreading.
4.2.4 ICT
4.2.4 For main technical problems found in system software test and operation, ICT
branch should carry out specific analysis, summarize failure law and troubleshooting
experience of information system software, constantly perfect the troubleshooting
emergency response plan, perfect handling procedure, and gradually enhance the
problem-solving capability of technical personnel when they are handling automatic
system failures.
5.1
5.1 Planned service
Planned service includes information management system server monthly service,

quarterly service for office network system core layer and convergence layer equipment
service (including central network computer room, equipment of rolling stock depot),
annual service of office network system access layer equipment (including rolling stock
depot, parking lot, and station equipment) .
5.1.1
5.1.1 Monthly service
1 1
1 Please see Appendix I Monthly Service Content and Standard for Automatic
System Server;
2 4 5
6
2 After monthly service operation, timely fill Appendix 4 Database Server
Monthly Service Record Table, Appendix 5 Application Server Monthly Service
Record Table, and Appendix 6 Peripheral System Server Monthly Service
Record Table.
5.1.2
5.1.2 Quarterly service
1
2
1
For quarterly service content, please see Appendix 2 Planned Service Period
and Content for Office Network System Core Layer and Convergence Layer
Equipment.
2
7
2
After quarterly service operation, timely fill Appendix 7 Quarterly Service Record
Table for Office Network System Core Layer and Convergence Layer.
5.1.3
5.1.3 Annual service
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1 3
1 For annual service content, please see Appendix 3 Planned Service Period
and Content for Office Network System Access Layer Equipment;
2 8
2 After annual service operation, timely fill Appendix 8 Annual Service Record
Table for Office Network System Access Layer.
6.
6. Appendix
1
Appendix 1 Monthly Service Content and Standard for Information Management
System Server
2
Appendix 2 Planned Service Period and Content for Office Network System Core
Layer and Convergence Layer Equipment
3
Appendix 3 Planned Service Period and Content for Office Network System Access
Layer Equipment
4
Appendix 4 Database Server Monthly Service Record Table
5
Appendix 5 Application Server Monthly Service Record Table
6
Appendix 6 Peripheral System Server Monthly Service Record Table
7
Appendix 7 Quarterly Service Record Table for Office Network System Core Layer
and Convergence Layer
8
Appendix 8 Annual Service Record Table for Office Network System Access Layer
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1:
Appendix 1:
Monthly Service Content and Standard for Information Management System Server
E/AALRT-007801B1
Patrol inspection
S/N
Standard and requirement
item and content
CPU
1
When the failure indicator lamp is off, it indicates sound
Database
server
condition, and CPU, memory, disc space, and table space are
operation condition
within the normal range.
CPU
2
Application server
condition, and CPU, memory, and disc space are within the
operation condition
normal range, and network document connection is normal.
CPU

3
Website
server condition, and CPU, memory, and disc space are within the
operation condition normal range.
CPU
85%

4
Mail system server condition, and CPU, memory, and disc space are within the
operation condition normal range, and disc storage applying space should not be
more than 85%.
CPU

5
Anti-virus
system condition, and CPU, memory, and disc space are within the
server
operation normal range.
condition
CPU

6
Virtual
machine condition, and CPU, memory, and disc space are within the
server
operation normal range.
condition
CPU
CPU, memory, and disc space are within the normal range.
Rail
running
7
construction
management
system
operation
condition
CPU
8
CPU, memory, and disc space are within the normal range.
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Statistics
and
analysis
system
server
operation
condition
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2:
Appendix 2
Planned Service Period and Content for Office Network System Core Layer and
Convergence Layer Equipment
E/AALRT-007802B1
Quarterly
Annual
S/N
Equipment
Service content
inspection
inspection
Test
the
network
connectivity
Check
equipment
configuration content
CPU
Check equipment CPU

and memory use ratio
Check equipment clock

LOG
Check equipment LOG
Check network port state
VLAN
1
Core switch
Check
VLAN
data
information
Check
router
table
information
Check router protocol

configuration
Check equipment fan

operation state
Check equipment power

state
Back-up the configuration

information
Firewall
Test
the
network
connectivity
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Internet
accessing
management
Network cabinet
Check
equipment
CPU
Check equipment CPU

Check equipment fan

operation state

state

information
Test
the
network
connectivity
CPU
Check equipment CPU

and memory and hard
disk use ratio

information
User data export
Check system log
Check software upgrading

serial number
Check equipments fun

and power operation state
Check cables
Check equipment and

cabinet label condition
Clean
equipment
in
cabinet
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Check the radiation fan
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3:
Appendix 3
Planned Service Period and Content for Office Network System Access Layer
Equipment
E/AALRT-007803B1
Quarterly
Annual
Equipment
Service content
inspection
inspection
S/N
Test
the
network
connectivity
Check
equipment
CPU
Check equipment CPU and

memory use ratio

LOG
Check equipment LOG
Switch
VLAN
Check
VLAN
data
information
Check
equipment
fan
operation state

state

information
Network
Check cables
cabinet
Check
equipment
and
Clean equipment in cabinet
Check
the
blocking
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condition in inner cabinet
Note: indicates this item is to be carried out in corresponding planned service.
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4
Appendix 4
Operation system information
Database Server Monthly Service Record Table

E/AALRT-007804B1
System name : Database system server

Equipment location:
Service work sheet No.

Serviced by

Service beginning time: DD/MM/YY Hour and minute
Service completion time: DD/MM/YY Hour and minute
Problem
Patrol
Inspection
found
S/N inspection item Standard and requirement
result:
and
and content
Normal
handling
Abnormal
informati
Data ( )
on
Main database
Failure
1
When the failure indicator lamp is off, it
indicator lamp
indicates sound condition.
state
2
Platform
Check
whether
the
platform
configuration
configuration has any change
3
IP
IP

IP:
Host IP IP address being used
address

/,/u01,/u02
/ %
80%
Disk
/u01 %
space
/, /u01, /u02file system disk space
/u02 %
use
use ratio is less than 80%;
condition

No abnormal log information
Check
operatio
n system
log
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Database information
CPU
CPU
and
memory
use ratio
Redo log
condition
System
operates
under
archive
mode
Table
space
use
condition
Databas
e
invalidati
ng
object
ORACL
E
ORACL
databas
e log
10 CPU
80% 10%
Continuous observing 10 min, and the
CPU average use rate should be less
than 80%; and physical memory should
have about 10% spare space
CPU
%
CPU average
value ( )%
( )
%
Spare
memory ( )%
Redo log is normal;
ARCHIVELOG
System operates under ARCHIVE
mode;
System space has no other table and

index
EAMPROD_INDEXEAMPROD_DA
TA 80%
EAMPROD_INDEXEAMPROD_DA
TA table space use ratio is lower than
80%.
EAMPROD_I
NDEX
( )%
EAMPROD_
DATA
( )%
There is no invalidating object, and if

there is any, ask database developing
personnel to determine whether to
reserve it.
ORA-,Error,Failed
No ORA-, Error, Failed and other error
information;
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Databas
e
total
size
SQL
Check
source
consumi
ng SQL
stateme
nt
Shared
pool hit
rate
Data
dictionar
y hit rate
Databas
e system
backups
Back
up
Report
file
backup
S/N
1
2
Check database total size;
CPU
Record the high time-consuming and

cup-consuming statement for analysis
by management personnel

95%
When the hit rate is lower than 95%, %
Hit rate ( )%
application should be adjusted;

95%
When the hit rate is lower than 95%, %
Hit rate ( )%
parameter should be adjusted;
There should be backups for each

month, and it should be stored in offsite
hard disk
There should be backups for each

month, and it should be stored in offsite
hard disk
Materials and spare parts consuming record
Materials code
Material name
Qty.
Remarks
Factory No.
Remarks
Measuring instrument
S/N
Measuring
instrument
name
A
Specification
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1
2
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5
Appendix 5
EAM
EAM application server (main)
Application Server Monthly Service Record Table

E/AALRT-007805B1
System name : Application system server

Equipment location:

Serviced by

:
Patrol inspection
Standard and
Problem found and
Inspection
S/
item and content
requirement
handling information
result: Normal
N
Abnormal
Data ( )
1
IP
IP
IP address being IP:

Host IP used
address

When the failure
Failure indicator lamp is off,
indicator it indicates sound
lamp
condition;
state
//tmp/eam / %
/tmp %
80%
/eam %
Disk
//tmp/eam
space
file
system
disk
use
space use ratio is
conditio less than 80%;
n
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CPU
CPU
and
memory
use ratio
10
CPU
80%
CPU
10%
%
Continuous
observing 10 min, CPU average
and
the
CPU value ( )%
average use rate ( )%
should be less than Spare memory (
80%; and physical )%
memory
should
have about 10%
spare space
Network
file
system
Network file system

connection is normal
2 Application
server
clock
should
be
correct;
3

4 Timing log record

Network
should
be
timing
normal;
5
6 Timing log record

should
be
reserved for a
month
Materials
S/N
Material name
Qty.
code
1
2
A
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S/N
Measuring
instrument
name
Specification
Factory No.
Remarks
1
2
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6
Appendix 6
Peripheral System Server Monthly Service Record Table

E/AALRT-007806B1
System name : Peripheral system server

Equipment location:

Serviced by

:
Inspection result:
Patrol inspection item
Standard and
Problem found
Normal
and content
requirement
S/N
and handling
Abnormal
information
Data ( )
Mail server (main)
IP
Host IP address
IP
IP address being used
When the failure indicator

Failure
indicator
lamp is off, it indicates
lamp state
sound condition;
10 CPU
80%
CPU
Continuous observing 10
CPU use condition min, and the CPU average
use rate should be less
than 80%;
Memory
condition
80%
Check physical memory

use
and virtual memory use
ratio, and the virtual
memory should have more
than 80% spare space
//tmfs
Disk
space
use
condition
Check / /tmfs file
system disk space use
ratio;
A
E/AALRT-0078-2015
IP:
CPU

%
CPU
average
value ( )%
(
)%
Physical
memory
( )%
(
)%
Virtual
memory
( )%
/ %
/tmfs
%
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500M
Log information record
should be normal, and log
file size should not be more
than 500 M;
System time should be

correct.
System log
System time
Statistics and analysis server
IP
Host IP address
Failure indicator
lamp state
CPU
CPU
use
condition
Memory
use
condition
Disk space use

condition
System time
System log
IP
When the failure indicator lamp

is off, it indicates sound
condition;
10 CPU
80%
Continuous observing 10 min,
and the CPU average use rate
should be less than 80%;
10%
80%
The physical memory should
and the virtual memory should
have more than 80% spare
space
//tmfs
Check / /tmfs file system

disk space use ratio;
System time should be correct;
500M
Log information record should
be normal, and log file size
should not be more than 500
M.
A
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M
Log file ( )
M
IP:
CPU
%
CPU
average
value ( )%
( )%
Physical memory
( )%
( )%
Virtual memory
( )%
/ %
/tmfs %
M
Log file ( ) M
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Anti-virus server
IP
Host
IP
address
Failure
indicator lamp
state
CPU
CPU
use
condition
Memory
use
condition
Disk space use

condition
System time
System log
A
Virtual computer server A
IP
Host
IP
address
Failure
indicator lamp
state
Virtual
computer
working
condition
IP

lamp is off, it indicates sound
condition;
10 CPU
80%
Continuous observing 10 min,
10%
80%
space;
85%
Disk storage using space
should not be more than 85%;
System time should be correct.
500M
M;
IP
IP:
CPU
%
CPU
average
value ( )%
( )%
Physical memory
( )%
( )%
Virtual memory
( )%
%
Storing ( )%
M
Log file ( ) M
IP:

lamp is off, it indicates sound
condition;
Every
virtual
computer
communication is good;
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YUM
YUM
YUM source data reading is

YUM reading
good;
condition
10 CPU
CPU 80%
CPU
use Continuous observing 10 min,
condition
10%
80%

Memory
use have about 10% spare space
condition
space;
//tmfs
Disk space use Check / /tmfs file system

condition
disk space use ratio
System time
500M

System log
M.
( )
Rail
running
area
construction
operation management server (Main)
IP
IP
Host
IP
address
10 CPU
CPU 80%
CPU
use Continuous observing 10 min,
condition
10%
Memory
use 80%
condition
space;
A
E/AALRT-0078-2015
CPU
%
CPU
average
value ( )%
( )%
Physical memory
( )%
( )%
Virtual memory
( )%
/ %
/tmfs %
M
Log file ( ) M
IP:
CPU
%
CPU
average
value ( )%
( )%
Physical memory
( )%
( )%
Virtual memory
( )%
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Disk space use

condition
System time
System log
S/N
1
2
S/N
1
2
//tmfs
Check / /tmfs file system

disk space use ratio
500M
M.
/ %
/tmfs %
M
Log file ( ) M
Materials code
Material name
Qty.
Measuring instrument name

Specification
A
E/AALRT-0078-2015
Factory No.
Remarks
Remarks
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AALRT Enterprise standard
7
Appendix 7
Filling unit:
Quarterly Service Record Table for Office Network System Core Layer and Convergence Layer
E/AALRT-007807B1
E/AALRT-007807B1
Work sheet No.
Inspection
item
S/N
1
Switch
Equipment location:
Service time
Content
Test
the
network
connectivity
Check
equipment
CPU
Check equipment CPU
Serviced by
Operation
condition
ping 100
5%
Use ping command to test 100
data
packages,
and
the
package loss rate should be
less than 5%.
Equipment configuration should

be complete, and the operation
should be normal.
CPU 80%
CPU use ratio should not be
more than 80%
A
Automatic system software maintenance regulation (Version A)
E/AALRT-0078-2015
Remarks
IP
Equipment
%
IP
Equipment
%
IP
Equipment
%
IP
Equipment
%
IP:
%
Package loss rate
IP:
%
Package loss rate
IP:
%
Package loss rate
IP:
%
Package loss rate
CPU
CPU use ratio
%
%
%
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LOG
Check equipment LOG
VLAN
Check
VLAN
data
information
Check
router
table
information
Check router protocol

configuration
Check equipment fan

operation state

state
80%
Memory use ratio should not be
more than 80%
Clock should be match with

network clock server
LOG
Link Mode
The link lamp should be green

and mode lamp should be
green and should blink
VLAN
VLAN
VLAN information should be
complete and VLAN belonged
to the interface should
Router table information should

be complete
Router protocol configuration

should be right
Fan operation should be

normal without any abnormal
noise
Indication lamp should be in

green
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Memory use ratio
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Back-up
the
configuration information
2
Firewall
Test
the
network
connectivity
Check
equipment
CPU
Check equipment CPU

Check equipment fan

and power operation
state
Successful backups
ping 100
5%
data
packages,
and
the
less than 5%.
Equipment configuration should

be complete, and the operation
should be normal.
CPU 80%
more than 80%
80%
more than 80%
Link Mode


noise; power indication lamp
should be in green
A
E/AALRT-0078-2015
IP
Equipment IP:
%
IP
Equipment IP:
%
%
Package loss rate
%
Package loss rate
CPU
%
CPU use ratio
%
%
Memory use ratio
%
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Internet
accessing
manageme
nt
Back-up
the
Successful backups
Test
the
network
connectivity
ping 100
5%
data
packages,
and
the
less than 5%.
CPU
Check equipment CPU,

memory and hard disc
use ratio
CPU 80%
more than 80%
80%
more than 80%
80%
Hard disk use ratio should not
be more than 80%
Back-up
the
Successful backups
User data export
Check system log
Check
software
upgrading serial number
IP
Equipment IP:
%
IP
Equipment IP:
%
%
Package loss rate
%
Package loss rate
CPU
%
CPU use ratio
%
%
Memory use ratio
%
%
Hard disk use ratio
%
User data export should be

successful
Software
upgrading
serial
number should be within
validity period
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Check equipments fun

and power operation
state
Check cables
Network
cabinet
Check equipment and

Clean
equipment
in
cabinet
Check
the
blocking
condition in inner cabinet
Link Mode


noise; power indication lamp
should be in green
There should be no bare wire,

no broken cable, and the wiring
should be standard
Label should be complete with

clear words
Equipment appearance should

be clean without dirty mark

noise
Internal block should be good

and complete
Main problems discovered in service
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Equipment with failure (equipment out of inspection items and equipment with failure discovered by function test):
S/N
Material name
Property code
Qty.
Remarks
1
2
S/N
Specification
Factory No.
Remarks
name
1
2
1,
Instruction on filling: 1. When the equipment state meets patrol inspection standard, mark in the column, if not, mark .
2
2. When items requiring filling parameter are involved, fill the parameter as required.
3\
3. When there is no required item, mark \.
A
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8
Appendix 8
Filling unit:
Annual Service Record Table for Office Network System Access Layer
E/AALRT-007808B1
E/AALRT-007807B1
Work sheet No.
Inspection
item
S/N
1
Switch
board
Equipment location:
Service time
Content
Test
the
network
connectivity
Check
equipment
CPU
Check equipment CPU
Serviced by
Operation
condition
ping 100
5%
data packages, and the
less than 5%.
Equipment
configuration
should be complete, and the
operation should be normal.
CPU 80%
more than 80%
A
E/AALRT-0078-2015
Remarks
IP
Equipment
%
IP
Equipment
%
IP
Equipment
%
IP
Equipment
%
IP:
%
Package loss rate
IP:
%
Package loss rate
IP:
%
Package loss rate
IP:
%
Package loss rate
CPU
CPU use ratio
%
%
%
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LOG
Check equipment LOG
Check network
state
port
VLAN
Check
VLAN
data
information
Check equipment fan

operation state
Network
cabinet

state
Back-up
the
Check cables
80%
Memory use ratio should not
be more than 80%
Clock should be match with

network clock server
LOG
Link Mode

VLAN
VLAN
VLAN information should be
complete and VLAN belonged
to the interface should

noise
Indication lamp should be in

green
Successful backups
Memory use ratio
There should be no bare wire,
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Check equipment and

Clean
equipment in
cabinet
Check
the
blocking
condition
in
inner
cabinet
no broken cable, and the wiring

should be standard
Label should be complete with

clear words
Equipment appearance should

be clean without dirty mark

noise
Internal block should be good

and complete
Main problems discovered in service
Equipment with failure (equipment out of inspection items and equipment with failure discovered by function test):
S/N
Material name
Property code
Qty.
1
2
S/N
Specification
Factory No.
name
A
E/AALRT-0078-2015
Remarks
Remarks
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1
2
1,
Instruction on filling: 1. When the equipment state meets patrol inspection standard, mark in the column, if not, mark .
2
2. When items requiring filling parameter are involved, fill the parameter as required.
3\
3. When there is no required item, mark \.
___________________
Automatic system maintenance regulation
S/N
Standard name
Prepared by
/
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Revision
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E/AALRT-0078-2015
Wu Hailong
/
Prepared/Revised by
2015.08.30
Date: August
30, 2015
Issued on
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78Automatic System Software Maintenance Regulation 自动化系统维护规程

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78Automatic System Software Maintenance Regulation 自动化系统维护规程

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AALRT

AALRT Enterprise Standard

Automatic System Software Maintenance

Controlled State: Internal

Reviewed by: Sun Hongyu

Dept.: Maintenance Center

Automatic System Software Maintenance Regulation

Automatic system equipment maintenance is classified into two modes: trouble

Planned service includes information management system server monthly service,

When the failure indicator lamp is off, it indicates sound

When the failure indicator lamp is off, it indicates sound

When the failure indicator lamp is off, it indicates sound

When the failure indicator lamp is off, it indicates sound

Check equipment CPU

Check equipment clock

Check equipment LOG

Check network port state

Check router protocol

Check equipment fan

Check equipment power

Back-up the configuration

Check equipment CPU

Check equipment fan

Check equipment power

Back-up the configuration

Check equipment CPU

Back-up the configuration

User data export

Check system log

Check software upgrading

Check network port state

Check equipments fun

Check equipment and

Check the radiation fan

Check equipment CPU and

Check equipment clock

Check equipment LOG

Check equipment power

Back-up the configuration

Clean equipment in cabinet

Check the radiation fan

condition in inner cabinet

Note: indicates this item is to be carried out in corresponding planned service.

Operation system information

Database Server Monthly Service Record Table

System name : Database system server

Service work sheet No.

No abnormal log information

Redo log is normal;

System space has no other table and

There is no invalidating object, and if

Check database total size;

Record the high time-consuming and

There should be backups for each

There should be backups for each

Materials and spare parts consuming record

Application Server Monthly Service Record Table

System name : Application system server

Service work sheet No.

IP address being IP:

Network file system

4 Timing log record

6 Timing log record

Materials and spare parts consuming record