330 N. 200 E.

, Logan, UT 84321
(208) 260-0645; nwilliams0645@gmail.com

Natalie Williams

Hard working Administrative Assisting graduate with over 5 years of office experience proficient in
Microsoft Office Suite and QuickBooks. I have experience in database entry, management, training new
employees, and customer service. My customers come back asking for me because I can connect with
them and provide them with what they need. I developed new tracking styles resulting in fewer overlaps
in tracking records. I am dedicated, outgoing, and a team player.
Key Skills:

Proficient in Microsoft Office

Proficient in Microsoft
Outlook
Experience with QuickBooks
Customer Service

Communication
Detail Oriented

Prioritization
Project Management

Organization
Proactive

Employment:

Protective Insurance Agency

Receptionist/Customer Service Rep.
Logan, UT September 2016-Present

BYU-Idaho Online Programs Department

Office Assistant
Rexburg, ID, September 2015-April 2016

BYU-Idaho Support Center/Ask BYU-I

Logistics Manager/Office Receptionist
Rexburg, ID, April 2014-August 2015

Acequia Automotive
Office Manager
Acequia, ID, May 2010-May 2013

General Office procedures and Customer Service.

Greet clients, route client appointments to
appropriate agent.
Accept payments from clients, negotiate payment
plans with insurance companies.
Call clients to collect past due and cancellation
payments, create invoices for commercial
businesses.
Keep accurate records of bank deposits, kept
accurate tracking of deposit dates and sweeps.
Accept Certificate of Liability and Evidence of
Insurance requests, send documentation to correct
party, follow-up on payment requests from banks,
if needed.
Misc. projects, as assigned.
Reported directly to General Manager.
General Office procedures and Customer Service
Create tracking and agreement reports resulting
fewer overlap errors.
Schedule meetings and rooms for executives.
Edit and distribute minute documents
Reported directly to Dean of Online Programs.
General Office Procedures and Customer Service
Updated database articles used by department,
created new entries when new information was
filed
Updated various departments policies and
received feedback from office staff
Transferred calls to appropriate administrators
Train new employees.
Reported directly to Director of the Support
Center.
General Office Procedures and Customer Service
Scheduled appointments
Accepted payments, filed payment histories and
receipts
Implemented new record keeping system reducing
number of lost profiles, invoices and payments and
increased customer inflow.
Reported directly to President.

Education:

Brigham Young University-Idaho

Rexburg, ID, April 2016

B.S. in Interdisciplinary Studies with emphases in

Administrative Assisting, Dance, and Piano Pedagogy.