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In-Tray Exercise 2
Newton Telecom
AssessmentDay
Practice Aptitude Tests
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Scoring:
1 point for linking to Item 8.
1 point for adding the subject to the Friday meeting agenda.
1 point for adding it to your diary and keeping the day clear of other appointments.
2 points for confirming that the paperwork is up to scratch.
Bonus:
2 points for appointing a contact.
2 points for emailing information to the Quality Manager prior to the audit.
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You must conduct Ruth Roberts appraisal early next week so that there is time to write up
the form and get it signed before she goes on holiday. Paul Coulson will have to wait until
after his weeks holiday, but that is still within deadline. Avoid Monday the 15th: Paul will
need to catch up with his team leaders and attend to any matters arising. Alternatively ask
him when suits him to conduct the appraisal, to find a mutually convenient time.
Scoring:
1 point for noticing all appraisals have to be held before 19th June.
2 points for spotting that Stephs appraisal is at 10am and postponing/delaying it. (0 points
for going ahead with it at 10:00 unlike other matters on your desk, it is important but not yet
urgent.)
2 points for rescheduling Ruths appraisal for early next week.
2 points for rescheduling Pauls appraisal for w/c 15/6 due to his holiday.
Bonus:
2 points for rescheduling Stephs appraisal for after the Quality audit.
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Scoring:
2 points for calling the customer today.
2 points for compensating the customer in some way to keep him happy.
2 points for checking whether the procedure has been followed.
2 points for issuing a reminder to all staff.
Bonus:
2 points for considering the possibility of a personal problem between Team Leader and
Supervisor and looking into that.
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nd
Mon 1 June
Tues 2
June
10am Appraisal RR
RESCHEDULE
rd
Wed 3 June
th
Thurs 4 June
- Todays date -
2pm Appraisal PC
RESCHEDULE
10am Appraisal SG
th
Fri 5 June
10am Appraisal with
Avril ends 11:30
3pm CS meeting
RESCHEDULE
th
Mon 8 June
th
Tues 9 June
th
Wed 10 June
10am Appraisal RR
PC hols 1 week
th
th
Thurs 11 June
th
Fri 12 June
10am meeting BC
4pm QIF
th
Mon 15 June
Tues 16 June
RR hols 2 weeks
10am Appraisal PC
th
Wed 17 June
2pm Appraisal SG
th
Thurs 18 June
3pm CS meeting
th
Fri 19 June
Email venue
suggestions to VH.
3pm CS meeting
Charlies leaving do
after work.
Last day Charlie G.
Deadline for holding
appraisals.
Mon 22
nd
June
Melanie Young
starts
rd
Tues 23 June
th
Wed 24 June
th
Thurs 25 June
10am 1pm
Intranet meeting
4pm QIF
th
Fri 26 June
3pm CS meeting
HR deadline for
appraisal forms
th
Mon 29 June
th
Tues 30 June
CC hols 2 weeks
st
Wed 1 July
10am Ops monthly
meeting
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Thurs 2
nd
July
rd
Fri 3 July
3pm CS meeting
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Item 1
Item 2
Item 3
Item 4
Item 5
Item 6
Item 7
Item 8
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Item 9
Item 10
Item 11
See Item 2.
Item 12
Item 13
Speak to Becky.
Either: send a reminder of the correct procedure OR add to
Friday meeting agenda.
Item 14
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Score sheet
Enter your scores here:
Item
Score
Bonus
Total
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Total
Grand total
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Results:
This is the maximum you could have scored:
Item
Score
Bonus
Total
12
14
10
10
11
12
13
14
Total
72
5
2
18
Grand total
90
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