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[Organization name]
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2016 This template may be used by clients of EPPS Services Ltd. www.advisera.com in accordance with the
License Agreement.
[organization name]
on
by
0.1
9001Acade
my
Table of contents
1.
ORGANIZATIONAL
STRUCTURE......................................................................................4
2.
3.
4.
5.
LEADERSHIP.............................................................................................6
5.1. LEADERSHIP AND COMMITMENT....................................................................................6
5.1.1.
General.......................................................................................................... 6
5.1.2.
Customer focus.............................................................................................. 6
5.2. IMS POLICIES........................................................................................................... 6
5.3. ORGANIZATIONAL ROLES AND RESPONSIBILITIES...............................................................6
6.
PLANNING................................................................................................6
6.1. ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES.............................................................6
6.1.1.
General.......................................................................................................... 6
6.1.2.
Environmental aspects..................................................................................7
6.1.3.
Compliance obligations..................................................................................7
6.2. IMS OBJECTIVES AND PLANNING TO ACHIEVE THEM...........................................................7
6.3. PLANNING CHANGES................................................................................................... 7
7.
RESOURCES............................................................................................. 8
7.1.
7.2.
7.3.
RESOURCES.............................................................................................................. 8
COMPETENCE............................................................................................................ 8
AWARENESS............................................................................................................. 8
Page 2 of 5
2016 This template may be used by clients of EPPS Services Ltd. www.advisera.com in accordance with the
License Agreement.
[organization name]
7.4.
8.
COMMUNICATION....................................................................................................... 8
OPERATION.............................................................................................. 9
8.1.
8.2.
8.3.
8.4.
8.5.
8.6.
8.7.
8.8.
9.
PERFORMANCE EVALUATION....................................................................10
9.1. MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION................................................10
9.1.1.
General........................................................................................................ 10
9.1.2.
Customer satisfaction..................................................................................10
9.1.3.
Analysis and evaluation of compliance........................................................10
9.2. INTERNAL AUDIT...................................................................................................... 11
9.3. MANAGEMENT REVIEW.............................................................................................. 11
10.
IMPROVEMENT....................................................................................11
10.1. GENERAL............................................................................................................... 11
10.2. NONCONFORMITY AND CORRECTIVE ACTION..................................................................11
10.3. CONTINUAL IMPROVEMENT......................................................................................... 12
Page 3 of 5
2016 This template may be used by clients of EPPS Services Ltd. www.advisera.com in accordance with the
License Agreement.
[organization name]
Organizational structure
CEO
Page 4 of 5
2016 This template may be used by clients of EPPS Services Ltd. www.advisera.com in accordance with the
License Agreement.
[organization name]
Page 5 of 5
2016 This template may be used by clients of EPPS Services Ltd. www.advisera.com in accordance with the
License Agreement.