4/10/2016

Communication Skills

Communication Skills

Communication skill is the ability to convey

information to another effectively and
efficiently

Verbal Communication

Verbal or oral communication is the sharing of

information between individuals through language
which is composed of words and grammar.

Ways to Improve language skill:

enrolling in a government funded English Classes
b. listening to English radio or watching TV
c. read magazines
d. watch your Canadian colleagues closely and adapt
your skills accordingly
e. practice with friends or family
f.
give a mock-up speech.
a.

4/10/2016

Listening

Listening is the active process of receiving and

responding to spoken (and sometimes
unspoken) messages.

Listening Techniques:
be an active listener by nodding and smiling
at appropriate times
b. jot down key points and show youre
engaged
c. dont interrupt; let the speaker finish.
a.

Non Verbal Communication

Nonverbal Communication has been

defined as communication without words.
FACT:
According to study human
communication consists of 65%
non-verbal communication, while
only 35% of communication consists
of words themselves.

Ways to improve NonNon-Verbal Skills

Eye Contact Establish eye contact when speaking to other.

Facial expressions Your facial emotions convey your
emotions. Offer a smile when talking to someone. This tells
people that you are happy or in a good mood.
Space Pay attention your proximity when talking to other.
Different cultures view proximity in various ways, so take
notice if the person youre communicating with is
uncomfortable.
Postures - Look at your postures. For example, swinging your
leg back and forth while sitting in a meeting tells others you
are impatient, bored and uninterested. Sit up straight and face
others when talking.
Tones and sounds - Your tone or sounds can inform people
of your anger, frustration or sarcasm. Avoid sighing
repetitively or speaking in a high-pitched voice. Speak softly
and calmly.