Allison Augustine

5949 S Parkside
Ave
Chicago, IL 60638

Phone 708-638-0559
E-mail aaugustine2@comcast.net

SKILLS OVERVIEW

Highly proficient in Microsoft Office products such as Microsoft Word, Excel and
PowerPoint
Over ten years of experience in cash handling, customer service, and financial
industry knowledge
Dedicated team player, motivated by the success of each individual and the team as
a whole
Responsible and diligent with both time management and completion of tasks
Commitment to completion of every task assigned, including follow-up and review
Technical knowledge including implementation and maintenance of Windows and
Linux operating systems

EDUCATION OVERVIEW
Bachelors Degree, Technical Management
DeVry University, Chicago, Illinois
June 2017
Associates Degree, Network Systems Administration
DeVry University, Chicago, Illinois
April 2014
Diploma
Wilson Senior High School, West Lawn, Pennsylvania
June 2004

EMPLOYMENT OVERVIEW
Branch Representative
Chicago Patrolmens Federal Credit Union, Chicago Illinois
January 2013-November 2014
Performed teller transactions such as deposits, withdrawals, and cashing of checks
Assisted current and prospective members with financial needs and product selection
Disbursed loans for former, current, and recruited Chicago Police Officers and their
families
Attended Roll Calls to inform Chicago Police Officers of promotions and banking
services

Teller Supervisor
Archer Bank, Chicago Illinois
May 2012December 2012
Responsible for maintaining the teller operations and staff of 5
Performed all branch audit functions, including vault and teller balancing

Customer Service Team Leader

Standard Bank and Trust, Co., Oak Lawn, Illinois
October 2010-May 2012

Supervising all functions of teller operations, including approving and overriding

teller transactions

Performing all branch required audits while adhering to compliance and ensuring
accuracy

Teller Team Lead

SECU of Maryland, Inc., Pasadena, Maryland
2009 - April 2010

Responsible for all aspects of teller operations

Accountable for external and internal audit operations

Handling main cash vault of over $450,000 daily

May

Branch Supervisor
Point Breeze Credit Union, Baltimore, Maryland
May
2008 - November 2008

Administratively supervised a staff of 15 on a daily basis

Increased productivity by creating and documenting new training materials

Responsible for vault duties including daily accounting in excess of $300,000 in cash
deposits

Ensured that preparation for all audits, and client relations were always a priority

Senior Teller
Pacific Marine Credit Union, Camp Pendleton, California
November 2007 - April 2008

Consistently averaged a member survey rating of 6.4 on a 7 point scale

Processed account deposits and withdrawals, while maintaining an accurate drawer

count

Full inventory management responsibilities in personal area of operation

Teller Manager
Citizens Bank of Pennsylvania, Mohnton, Pennsylvania
January 2006 - October 2007

Exceeded mystery shopper assessments for all tellers

Responsible for 5 employees directly, overseeing drawer count and customer

interaction

Directly coordinated with Human Resources on behalf of tellers; termination,

scheduling, and hiring
Other Experience

Business Manager
Lexis Ventures LLC, Pasadena Maryland
April 2010 - June 2010

Responsible for the accounting and bookkeeping for a sole proprietorship

Handling all marketing activities

Keeping client information confidential and maintaining open lines of

communication