KEENAN W.

STANLEY
http://keenanstanley.com
keenan@keenanstanley.com

SUMMARY OF QUALIFICATIONS

 Act as a liaison to claims directors and management regarding coverage

and exposures of litigation matters
 Confirm coverage, recognize coverage issues, resolve complex problems, and refer to claim
director /senior management, as needed
 Recognize need for use of outside sources/vendors, such as Independent Medical Examiners
(IME), Independent Record Reviews (IRR), Accident Reconstructionists and Bio-Mechanical
Experts
 Assess possible fraud and refer claim files to SIU, as appropriate
 Direct outside counsel and regulate litigation expenses
 Monitor/initiate communication with insureds regarding excess exposure
 Read, analyze and interpret insurance policies and legal opinions
 Communicate with customers and attorneys in a professional manner that fosters reasonable
disposition of claims

PROFESSIONAL EXPERIENCE

BRISTOL WEST INSURANCE GROUP, Orange, CA 2/2007- Present

Litigation Unit Manager

 Manage daily operations of Litigation Claims Unit

 Responsible for claim handling results for the unit
 Responsible for claim file quality in accordance with Claims Guidelines and Department of
Insurance Regulations
 Ensure unit members provide customers with appropriate levels of service and quality
 Perform audits on claims within the unit
 Discuss high exposure cases with management
 Ensure that all claims are prepared for trials and discovery completed
 Interview, hire, train, develop and monitor performance of claim staff
BRISTOL WEST INSURANCE GROUP, Anaheim, CA 3/2000-2/2007
Litigation Representative (2004-2007)
General Adjuster (2000-2004)

 Conduct investigations including interviews, and recorded statements

 Secure public records, and obtain documents on point
 Prepare and execute negotiations with and at the discretion of defense counsel
 Recommend/participate in mediations, mandatory settlement conferences, arbitrations and trials
 Evaluate and conclude claim files consistent with organization’s standards/Department of Insurance
Regulations
 Handle total loss/thefts
 Recognize and document subrogation opportunities and refer them to Subro Unit
 Assist Team Leader in training staff
 Assess, analyze and evaluate multiple complex claim variables and reconcile them with counsel
 KEENAN W. STANLEY
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EAGLE CLAIMS CORPORATION/UNISTAR FINANCIAL, Dallas, TX 4/1997-2/2000

Claims Team Leader-Casualty

 Responsible for supervision of 8 Claims Adjusters, 6 Loss Takers, and 1 Claims Assistant
 Monitored and regulated timeliness of claim payments
 Resolved claim service complaints/disputes for the claims department
 Attended litigated hearings and mediations
 Established claims handling procedures and audited claim files
 Acted as liaison between Marketing, Underwriting, and Legal Department

TRAVELERS INSURANCE COMPANY, Richardson, TX 3/1994-1/1997

Sr. Claims Representative-Casualty

 Investigated and evaluated commercial and personal lines casualty claims

 Communicated with agents, brokers, insureds, witnesses and attorneys to obtain necessary
information for coverage determination, facts of loss, and degree of exposure for each claim submitted
 Evaluated claim exposure
 Negotiated third-party bodily injury claims
 Implemented alternate means of resolution, recognition of subrogation potential, and fraud
investigations

Claim Account Executive-National Accounts 3/1990-3/1994

 Marketed claims service to national accounts

 Arranged and moderated meetings with internal and external customers
 Communicated with Underwriting, Risk Management, Information Systems, and Engineering
Departments
 Administered insurance programs i.e., Workers Compensation, General & Automotive Liability
TRAVELERS INSURANCE COMPANY, Universal City, CA 10/1988-2/1990
Supervisor, Workers Compensation Department-National Accounts

 Supervised 4 Claims Representatives and 3 clerical staff

 Responsible for claims with exposures in excess of $50,000
 Supervised inventory of 1,000 files which included lost time and medical only
 Conducted monthly file audits
 Participated in completion of unit and office goals, performance evaluations and authorized claim
settlements of claims valued less than $50,000
Workers Compensation Claims Representative-National Accounts 10/1986-10/1988

 Investigated, evaluated, negotiated and resolved California Workers Compensation claims

 Communicated with account contacts to obtain compensability issues, facts of loss and witnesses
for each lost time claim
 Evaluated claim exposures and handled claims through litigation process
 Attended and discussed inventory with accounts on a quarterly basis

EDUCATION
PEPPERDINE UNIVERSITY - Strauss Institute
Certified Mediator 2008

CALIFORNIA POLYTECHNIC STATE UNIVERSITY AT SAN LUIS OBISPO

BA-Speech Communications 1986