Brenda Welsh, BS, AOS

Cell: 602-769-0853
Email: brenda.j.welsh@live.com
LinkedIn: www.linkedin.com/in/brendawelsh
Personal web page: www.brendasportfolio.com
SUMMARY: HTML certified, familiar with CSS, Javascript, Wordpress, PHP. Dependable
entry level web page designer. Experienced in building creative web pages using HTML
and CSS. Enthusiastic in implementing newly acquired skills. Resilient in new
environments.

SKILLS:

HTML, CSS, Javascript, Wordpress, PHP. Organized, resolves issues, extensive

technical background.

EDUCATION:
Bootcamp for Web Design
07/16 to 10/16
Maricopa Corporate College, Tempe AZ
Associate in Operational Studies for PC Technology
Collins College, Tempe AZ
Bachelor of Science in Psychology
University of Utah, Salt Lake City, Utah
Associate of Arts Degree in General Studies
Mesa Community College, Mesa, AZ

EXPERIENCE:
Web Page Designer AZ Career Pathways.org
12/16 -Present
Duties: Build, Support and analyze Web page for optimal performance. Part time.

Technical Support Analyst University of Phoenix

08/04 01/16
Duties: Identifying needs of students and staff members, then helping to resolving issues
with internal as well as external software. Teaching students and staff members what the
causes of repetitive issues are and how to resolve those issues. Teaching students and
staff members how to set up accounts and fill out applications.
Helped 25 to 30 callers a day to resolve issues so they could complete their course work.
Technical Support Analyst All About People-Temporary Service
04/04-08/04
Duties: Identifying needs of students then helping them with resolving issues to complete
assignments. This often included troubleshooting third party software such as firewalls and
other filters that were blocking data.
Data Analyst Star Administrative Services, Phoenix, AZ
11/00 to 03/04
Duties: Managed group records by reformatting data, and analyzing data to make sure all
of the records were loaded correctly. Coordinated with sales in setting up format for
customers to send data, then working with programmers to get data formatted for system.
Assisted co-workers with learning how to write up instructions and document how the date

was to be processed. Used programs like Excel, Access, and Textpad to reformat data for
download to the system.
Customer Service Representative Deluxe Corporation, Tempe, AZ
Duties: Set up orders from Financial Institutions for check printing.

09/00 to 11/00

Brenda Welsh, BS, AOS

Cell: 602-769-0853
Email: brenda.j.welsh@live.com
LinkedIn: www.linkedin.com/in/brendawelsh
Personal web page: www.brendasportfolio.com
Telephone Service Representative Telespectrum, Tempe, AZ
06/00 to 08/00
Duties: Helped resolve questions and concerns with service, programming remotes and
repairs for US West cable customers.
Sr. Mortgage Originator Conti Direct Mortgage, Hatboro, PA
05/99 to 02/00
Duties: Analyzed credit scores, mortgage balances and compared to home values to
develop a plan that would help with home repairs, combine credit card debt and lower
monthly debts and meet financial goals. Reviewed credit references and verified credit
information for loan approvals.
Loan Officer Associates Finance, Phoenix, AZ
07/97 to 05/99
Duties: Worked with current and new customers to set up personal, auto and mortgage
loans to buy merchandise, pay off bills and reach financial goals. Reviewed credit
references and verified credit information for loan approvals.