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Listen & Learn

Angielski w pracy i biznesie


Business Words & Expressions CD 1
Spis treci
Part one
Lesson 1
Lesson 2
Lesson 3
Lesson 4
Part two
Lesson 5
Lesson 6
Lesson 7
Learn

Strona
Looking for a job
Job interview
2
Experience & qualifications 6
Employment conditions
9
Responsibilities
13
At Work
Meeting colleagues and
16
learning the company structure
Telephoning
20
Making arrangements
23
Curriculum Vitae
A covering letter
Payment words confused
Employment words confused
Company structure
Business Cards
Saying numbers
Commercial correspondence

cieka

track 1-4
track 5-9
track 10-14
track 15-18
track 19-23
track 24-26
track 27-29

5
9
12
15
19
19
22
25

DIM Nauka i Multimedia


ul. Milskiego 1 80-809 Gdask
www.audiokursy.pl
e-mail: info@dimnim.pl
tel. (58) 324 91 51 fax. (58) 324 91 52

Part one Looking for a job


Lesson 1 Job interview
Exercise one
Listen to the dialogue.
-

Please have a seat. Ive got your CV here, a very impressive track record, I must say.
Thank you.
Now, let me ask you a question we ask all our candidates. Whats important for you in
a new job?
Im looking for a challenging, demanding position, and I expect possibilities for
further career development. Thats why Im here. Ive done research about various
organisations and I learnt that you are a company that gives promising prospects to
your employees, and the unquestionable advantage is the potential for rapid
promotion.
Fine. We are looking for a highly motivated candidate. Tell me about yourself now.
What is your greatest strength?
I think Im a reliable, hard-working person; resistant to stress if thats necessary. In
fact, I like the adrenaline when I work under pressure. I think Im capable of working
to tight deadlines.
Well, thats very important.
Hmm. What else? Im sure Im efficient. I have the ability to use time to maximum
effect and I know how to get things done. Thats what Im good at.
Interesting. What are your salary requirements?
Well, based on my track record and qualifications, what would be the salary range for
the position?
We offer a competitive salary plus a bonus scheme and a substantial benefits package.
The details will be discussed at a later time. Are there any questions youd like me to
answer?
How long will the selection take place? When can I expect a reply?
After all the candidates are interviewed and shortlisted, the successful ones will be
invited to the interview again. I think it will be within two weeks.
Thank you very much.
Thank you for coming. Youll be hearing from us soon.

Exercise two
Listen and repeat the expressions.
udokumentowane osignicia
stanowisko stawiajce wysokie wymagania
obiecujce perspektywy
niepodwaalna zaleta
najwiksza sia
wysoce zmotywowany
niezawodny
pracowity
odporny na stres
pracowa w stresie
pracowa w napitych terminach
wydajny
doprowadza sprawy do koca
wykorzystywa czas do maximum
wymagania pacowe
przedzia pacowy na stanowisku
konkurencyjna pensja
system premii
znaczny pakiet socjalny

a proven track record


a challenging, demanding position
promising prospects
an unquestionable advantage
the greatest strength
highly motivated
reliable
hard-working
resistant to stress
to work under pressure
to work to tight deadlines
efficient
to get things done
to use time to maximum effect
salary requirements
the salary range for the position
a competitive salary
bonus scheme
a substantial benefits package

Exercise three
Listen and repeat the sentences from the dialogue.
-

You have a very impressive track record.


Whats important for you in a new job?
Im looking for a challenging, demanding position.
I expect possibilities for further career development.
Ive done research about various organisations.
You are a company that gives promising prospects to your employees.
The unquestionable advantage is the potential for rapid promotion.
We are looking for a highly motivated candidate.
What is your greatest strength?
Im a reliable, hard-working person.
Im resistant to stress if thats necessary.
I think Im capable of working to tight deadlines.
Im sure Im efficient.
I have the ability to use time to maximum effect.
I know how to get things done.
What are your salary requirements?
Based on my track record and qualifications, what would be the salary range for the
position?
We offer a competitive salary
plus a bonus scheme and a substantial benefits package.
How long will the selection take place? When can I expect a reply?
Thank you for coming. Youll be hearing from us soon.

Exercise four
Pursuing a career. Listen and repeat the expressions.
drabina kariery
szkolenie
praktyka
praca zmianowa
pracowa na akord
nienormowany czas pracy
pracownik niezaleny
pracownik fizyczny
pracownik umysowy
pracoholik
nabr
pozwolenie na prac
nie mie wystarczajcych kwalifikacji
mie zbyt due kwalifikacje
zatrudnia na okres prbny
umowa na stae

a career ladder
training
a work placement
shiftwork
to do piecework
flexitime
a freelance
a blue-collar worker
a white-collar worker
a workaholic
recruitment
a work permit
to be underqualified
to be overqualified
to hire sb for a trial period
a permanent contract

LEARN

Curriculum Vitae
Piotr Nowak
70 Barrack Road, Northampton NN2 6BX
Mobile: +44 7955 411 898; E-Mail: piotr.nowak@hotmail.com

Employment
2006-Present

Bergson Marketing Group, Northampton, UK (Loyalty Marketing Company)


Solution Engineer
Consulted technical solutions and provided impact analysis
Designed and implemented websites
Co-operated in enhancing software development process
Enhanced legacy software

2003-2006
Model-Soft, Gdansk, Poland (Independent Software Vendor)
Technical Architect / Team Leader
Managed software development process
Managed quality and testing in software development
Led software engineers team
Designed technical architectures
Implemented systems core

2001-2003

JCD, Gdynia, Poland (Independent Software Vendor)


Project Manager / Solution Engineer
Managed software development projects
Led software engineers team
Gathered functional requirements and produced FRS documents
Designed technical architectures

Education
2001
1995-2000

Technical University of Warsaw, Warsaw, Poland


Postgraduate in Software Engineering
Technical University of Gdansk, Gdansk, Poland
M. Sc. Degree in Electronics

Other skills
Project management (6 years): strong understanding of Agile Software Development, Rational Unified Process,
Capability Maturity Model, Critical Chain Project Management, Function Point Analysis, Unit Testing

Internet-related technologies and standards (10 years): ASP.NET 2.0/1.1, XHTML, CSS 2.0, JavaScript, DHTML,
AJAX, XML, XSL, PHP 4/5, ASP

Software design and development (7 years): Unified Modelling Language, Object Oriented Design/Programming,
Design Patterns, Enterprise Architect, Microsoft Visio

Relational Databases (7 years): MS SQL Server 2000/2005, Transact-SQL, advanced transactions, advanced
optimisation, DTS packets, Sybase ASE/ASA, MySQL, MS Access

Microsoft.NET Platform (4 years): .NET 2.0/1.1, C#, VB.NET, Windows Forms, Web Forms, Web Services, Visual
Studio.NET 2005/2003

Languages
English
Polish
Spanish

excellent
mother tongue
communicative

Personal details
Date of Birth
Nationality
Gender
Interests

6 March 1974
Polish
Male
science-fiction literature and film, sailing, playing the guitar

Lesson 2 Experience & qualifications


Exercise one
Listen to the dialogue.
-

Now Id like you to tell me about your qualifications. I see here youve got an
advanced degree
Yes, I have an MBA, and I hold an MA in Economics and Marketing, and a BA in
Management Studies.
Mm. Lets turn to your experience now. You worked as the head of the Sales
Department.
Yes, I have a solid background with five years recent first-line management
experience. After three years of working in the position of sales representative I was
promoted and I worked as a senior manager for almost four years, and then I was
selected for a Sales Manager vacancy, a position responsible for the sales in one of
the regions in my company. I have gained hands-on experience in retail, developing
business contacts and negotiations.
OK. Are you good at languages? A sound knowledge of French and good fluency in
one other European language is essential.
Thats not a problem. Im a fluent speaker of French and German. And I also have a
working knowledge of Spanish. I enclosed a detailed track record with my CV.
Yes. Your credentials are really excellent.

Exercise two
Listen and repeat the expressions.
wysze kwalifikacje
pracowa jako szef dziau
solidne podstawy
dowiadczenie na stanowisku kierowniczym
pracowa na stanowisku
zosta awansowanym
zosta wybranym na wolny etat
zdoby praktyczne dowiadczenie
by dobrym z jzykw obcych
doskonaa znajomo francuskiego
pynno w innym jzyku
podstawowa znajomo hiszpaskiego
zaczy
kwalifikacje

6
an advanced degree
to work as the head of the department
a solid background
first-line management experience
to work in the position of
to be promoted
to be selected for a vacancy
to gain hands-on experience in
to be good at languages
a sound knowledge of French
good fluency in one other language
a working knowledge of Spanish
to enclose
credentials

Exercise three
Listen and repeat the sentences from the dialogue.
-

Id like you to tell me about your qualifications.


I see here youve got an advanced degree
I hold an MA in Economics and Marketing.
Ive got a BA in Management Studies.
You worked as the head of the Sales Department.
I have a solid background with five years recent first-line management experience.
After three years of working in the position of sales representative I was promoted.
I worked as a senior manager for almost four years.
I was selected for a Sales Manager vacancy.
I have gained hands-on experience in retail and developing business contacts.
Are you good at languages?
Good fluency in one other European language is essential.
Im a fluent speaker of French and German.
I also have a working knowledge of Spanish.
I enclosed a detailed track record with my CV.
Your credentials are very impressive.

Exercise four
Listen and repeat the expressions.
1. Forms of employment:
zatrudni
pracodawca
pracownik
praca na cay etat
praca na p etatu
praca staa
praca tymczasowa
praca fizyczna
praca sezonowa
samozatrudniony
pracowa w domu
zarabia na ycie jako...

to employ / to hire
employer
employee
a full-time job
a part-time job
a permanent job
a temporary job
physical / manual work
seasonal work
self-employed
to work from home
to earn a living as...

2. Out of work:
straci prac
wyrzuci z pracy
zwolni kogo
bezrobotny
by na zasiku
strajkowa
rzuci prac
zrezygnowa
przedoy rezygnacj
przej na emerytur
emerytura
zrobi przerw od pracy

to lose a job
to give sb the sack / to fire / to dismiss
make sb redundant
unemployed / out of work
to be on the dole / to get unemployment benefit
to go on strike
to give up work
to resign
to hand in your resignation
to retire
retirement / pension
to have a break from work

Exercise five
9
Answer the questions about peoples situations at work.
1.
- If someone is earning money from their own business what is their employment
status?
-
- They are self-employed.
2.
- What kind of job do students get on farms during holidays?
-
- They get seasonal work.
3.
- What job has he finally got after a lot of part-time jobs?
-
- He has got a full-time job.
4.
- Where do the people work if they dont leave home to work?
-
- They work from home.
5.
- If the company suffers from a difficult economic situation what do they do with
the employees?
-
- They make the employees redundant.
6.
- What money do the unemployed people get?
-
- They get unemployment benefit.
7.
- If the workers are not satisfied with the employment conditions, what may they
do?
-
- They may go on strike.
8.
- If someone finds a better job what does he hand in to an employer?
-
- He hands in his resignation.

LEARN

A covering letter

Anna Nowak
Jasna Street 34
00-132 Warsaw
15th January 2008
Mr M. Flynn
Ernst &Young Audit Ltd
25 Poplar Grove
Harrogate, England HG14PL
Dear Mr Flynn,
Assistant
I should like to apply for the above post, advertised in todays Sunday Times and I have pleasure in
enclosing my curriculum vitae for your attention.
As my resume indicates, I have seven years of professional experience in an administrative capacity. I
have worked as an assistant either to a department or a single individual in three different companies,
which gave me the opportunity for my career advancement. I have sharpened my organisational skills,
attention to detail and ability to work independently. I have gained hands-on experience in writing
reports and designing Power Point presentations. In my most recent role in the Personnel Department,
I have learned human resource policies, procedures and the protocol necessary to enforce them.
Combine all of this experience with my natural talents (analytical problem-solving, logistical planning
and pronounced capacity for efficient work) and you have a well-rounded candidate you will be proud
to have on your staff.
I am now seeking an opportunity for further career development and it is my sincere belief that the
Ernst &Young Audit Company is the organisation that really values the entrepreneurial spirit and
dedication I could offer. I look forward to discussing this opportunity further with you and discussing
any questions you may have for me at an interview.
Thank you for your time and consideration.
Yours sincerely,
Anna Nowak

Lesson 3 Employment conditions


Exercise one
Listen to the dialogue.
-

10

Shall we move on to discuss the employment conditions?


Certainly, Im very curious about that.
First of all, although we generally have a 40-hour working week, you must be
prepared for some weekend work from time to time, and time off will be given in lieu.
I see. So I wont be paid overtime.
Thats right. The staff are entitled to 30 days of annual leave plus public holidays, of
course.
Right. What about sickness leave?
During the first year of employment, you can get sickness leave for no longer than one
quarter of the working year at full pay, rising by stages to a full working year at full
pay after five years.
Yes, and the salary conditions?
We offer a competitive salary plus a bonus scheme and a substantial benefits package.
So will the standards of my work be reflected in my salary?
Yes, you get performance-related increments, which I believe is very encouraging.
Yes, indeed. And whats the benefits package?
For middle managers we offer a company car, medical insurance plus some
additional, professional insurance, and a discount of 10% on company goods.
Sounds quite interesting.
Is there anything else youd like me to discuss?
Yes. Im interested in the pension scheme. Should I make my own pension
arrangements?
No, all staff must join the company pension scheme, and the present contribution on
the employees part is 6% whereas the company gives 17%.
OK. And one more thing. If I decide to terminate the contract, how soon can I leave?
In fact three months written notice is required on either side.
Right. Thank you.

Exercise two
Listen and repeat the expressions.
dosta dodatkowe dni wolne (za nadgodziny)
zamiast
mie pacone nadgodziny
by uprawnionym
coroczny urlop
chorobowe
odzwierciedla
premia zalena od wynikw pracy
ubezpieczenie zdrowotne
dodatkowe ubezpieczenie biznesowe
wczy si w plan emerytalny
wkad ze strony pracownika
rozwiza umow
wymwienie

11
to get time off in lieu
in lieu of
to be paid overtime
to be entitled to
annual leave
sickness leave
to reflect
performance-related increments
medical insurance
additional, professional insurance
to join the pension scheme
contribution on the employees part
to terminate the contract
written notice
10

Exercise three
Listen and repeat the sentences from the dialogue.
-

We have a 40-hour working week.


Be prepared for some weekend work.
Time off will be given in lieu.
I wont be paid overtime.
The staff are entitled to 30 days of annual leave plus public holidays.
What about sickness leave?
We offer a competitive salary plus a bonus scheme.
You get performance-related increments.
Whats the benefits package?
We offer a company car
medical insurance plus some additional, professional insurance,
a discount of 10% on company goods.
Should I make my own pension arrangements?
All staff must join the company pension scheme.
The present contribution on the employees part is 6%.
If I decide to terminate the contract, how soon can I leave?
Three months written notice is required on either side.

Exercise four
Terms of employment. Listen and repeat the expressions.
perspektywa awansu
urlop patny / bezpatny
urlop zdrowotny
urlop macierzyski
fundusz emerytalny
dodatkowe wiadczenia
samochd firmowy
do negocjacji
by uprawnionym do
wypadek podczas pracy
odszkodowanie
awansowa
by za nisko opacanym
zdegradowa

13

promotion prospects
paid leave / unpaid leave
sick leave
maternity leave
a pension scheme
perks
a company car
negotiable
to be eligible for / to be entitled
an industrial injury
compensation
to be promoted
to be underpaid
to demote

Exercise five
Listen and repeat the sentences.
-

12

14

This job offers training as well as promotion prospects.


A company car is one of the perks in this job.
You are eligible for the companys pension scheme.
In the case of an industrial injury, you are entitled to compensation.
The salary is not negotiable.
The contract may be terminated with one months notice.

11

LEARN

Payment - words often confused

pay (the money that you earn by working) paca


to be on low pay mie niskie zarobki
equal pay rwne pace
rates of pay stawki pacowe
pay and conditions warunki zatrudnienia
basic pay paca podstawowa
overtime pay paca za nadgodziny
pay rise podwyka
pay cut obnika pensji
pay negotiations negocjacje pacowe

a salary (money paid monthly into the bank, received from a company or organization
where you work) pensja miesiczna
basic/base salary pensja podstawowa
salary increase podwyka pac
salary scale siatka pac
salary range przedzia pacowy
to be on a good salary mie dobr pensj
high/low salary wysoka/niska pensja
average salary rednia pensja

wages (a payment made weekly in cash) zarobki (tygodniwka)


to get/earn good wages mie dobre zarobki
high wages wysokie zarobki
low wages niskie zarobki
wage increase/rise podwyka
to demand an increase in wages domaga si podwyki
wage levels/rates stawki

income (the money that you earn or receive from investments) dochd, dochody
to be on a income uzyskiwa dochody w wysokoci
high/low income wysoki/niski przychd
annual income roczny przychd
family/household income przychd rodziny
a source of income rdo przychodu

fee (money paid for professional services to a doctor, lawyer, private school, etc.)
honorarium, opata
doctors/lawyers fees honorarium lekarza/prawnika
legal/medical fee opata medyczna/prawna
school fees czesne
a flat fee opata staa

12

Lesson 4 Responsibilities
15

Exercise one
Listen to the dialogue.
-

Lets talk about the responsibilities now.


Of course.
As you know, you will work in the Human Resources Department and youll be
responsible for all personnel matters.
Right. What exactly will my responsibilities include?
First of all, youll be in charge of recruiting new staff so you are expected to prepare
and conduct the whole selection process.
Yes Which means?
You will be supposed to prepare and put the advertisements in the press so you need to
be creative. Then, when the applications arrive, youll be responsible for sorting them
out and discarding the unsuitable ones. After interviewing the candidates, youll
shortlist them, and suggest three to four for the final selection.
Do I make the final selection, too?
No, that is made by the Vice President.
I see.
Moreover, your team will be working on organising training courses; we have an
overall staff training plan in the company. Er... What else? Your duties will also
include liaison with health and safety representatives, and you will be dealing with the
retirement arrangements. Thats all, I suppose. Do you have any questions?
Yes. Who will I report to?
Youll be reporting to Mr Dobkin, the Vice President.
Right. No more questions, I think. Thank you very much.

GLOSSARY
to recruit staff zatrudnia pracownikw
to conduct the selection process przeprowadzi selekcj
to sort out sortowa
to discard odrzuci
overall staff training plan caociowy plan szkole
liaison with wsppraca z
to deal with the retirement arrangements zaj si planem emerytalnym

16

Exercise two
Listen and repeat the expressions.
to be responsible for
to be in charge of
to be in / to work in
to be expected to
the responsibilities include

the duties include


to work on
to deal with
to report to
to work for

13

Exercise three
Listen and repeat the sentences from the dialogue.
-

17

You will work in the Human Resources Department.


Youll be responsible for all personnel matters.
What exactly will my responsibilities include?
Youll be in charge of recruiting new staff.
You are expected to prepare and conduct the whole selection process.
You will be supposed to prepare and put the advertisements in the press.
Your team will be working on organising training courses.
You will be dealing with the retirement arrangements.
Who will I report to?
Youll be reporting to Mr Dobkin, the Vice President.

Exercise four
Everyday responsibilities. Listen and repeat the expressions.
wykonywa prac
zadanie, projekt
przej obowizki
pracowa samodzielnie
pracowa w grupie
praca zespoowa
rywalizowa
wsppracownik
pracowa nadgodziny
by na dyurze
by po dyurze
mie dzie wolny
i na urlop
nosi mundur, uniform

18

to do a job
a project
to take over from sb
to work alone
to work in a group
teamwork
to team up with sb
a colleague / a workmate
to work / do overtime
to be on duty
to be off duty
to have a day off
to take leave / to have a holiday
to wear a uniform

14

LEARN

Employment - words often confused

a job (regular paid employment) praca, posada, stanowisko


to look for a job szuka pracy
to get a job dosta prac
to give sb a job zatrudni kogo
to lose ones job straci prac
to be out of a job by bez pracy
to give up ones job rzuci prac

a post / a position (more formal words for a particular job) stanowisko


a/an administrative post stanowisko w administracji
a management post stanowisko kierownicze
to hold a post/a position zajmowa stanowisko
to fill a post zaj stanowisko
to take up a post obj stanowisko
to resign ones post zrezygnowa ze stanowiska
a position of responsibility odpowiedzialne stanowisko
to apply for a position zoy podanie o prac

a vacancy (an unfilled job) wolny etat, wakat


a vacancy for an accountant wolny etat ksigowego
to fill a vacancy for a receptionist zatrudni recepcjonistk
to advertise a vacancy da ogoszenie o pracy
no vacancies wolnych miejsc pracy nie ma

a profession (a job such as that of a lawyer or a doctor, for which you need special training
and a good education) zawd, profesja
by profession z zawodu
the legal/medical/acting profession prawnicy/lekarze/aktorzy

work (generally all activities of the mind or body; a job or business) praca
to be at work on sth pracowa nad czym
to go/set to / get to work zabra si do pracy
to put/set sb to work da komu zajcie
to be in work/out of work mie prac / by bez pracy
to be off work by na urlopie
to look for work szuka pracy
day/night work praca dzienna/nocna
full-time/part-time wok praca w penym / niepenym wymiarze godzin

15

Part two At Work


Lesson 5 Meeting colleagues and learning the company structure
Exercise one
Repeat the words describing different positions in a company.
prezes
wice-prezes
zarzd
dyrektor zarzdzajcy
dyrektor
zastpca
kierownik, specjalista
manager
doradca
asystent
personel
zesp
pracownik

19

President / Chairman of the Board / Chief Executive Officer


Deputy or Vice-President / Deputy or Vice-Chairman
the Board
a managing director / head
a director
a deputy director
a senior manager
a manager
an executive manager
an assistant
staff
a team
a worker

Exercise two
Listen and repeat the sentences.

20

1. Introducing:
- Id like to introduce
- This is How do you do?
- May I introduce?
- Let me introduce to you.
- Meet
- Do you know?
- May I introduce myself?
- Im sorry, I didnt catch your name.
- Im pleased to meet you.
- Nice to meet you again.
2. Executive management & company organisation:
- The Head of the company is the Chief Executive Officer.
- He is also the President and a member of the Board of Directors.
- Under him there are five executive managers.
- They are responsible for finance and information technology, marketing and sales,
production, research and development, personnel and administration.
- The companys activities are divided into four business areas.
- They are headed by different division managers.
- They report directly to the Chief Executive Officer.

16

GLOSSARY
Chief Executive Officer prezes
the Board of Directors zarzd
an executive manager dyrektor, doradca
a division manager dyrektor dziau, pionu
finance and information technology finanse i technologia informatyczna
marketing and sales marketing i sprzeda
production produkcja
research and development badania i rozwj
personnel and administration personel i administracja
Exercise three
Listen and repeat the expressions describing functions of different departments.
wiadczy usugi biurowe
prowadzi ksigowo
zajmowa si podatkami, inwestycjami
i zarzdzaniem gotwk
by odpowiedzialnym za nabr
i selekcj kadr
organizowa szkolenia
sporzdza kontrakty
doradza w sprawach prawnych
zamawia zapasy
zwiksza ilo produktw
wsppracowa z fabrykami
organizowa kontrol jakoci
przeprowadza badania rynkowe
prowadzi kampanie reklamowe
by odpowiedzialnym za serwis

21

to provide office services, such as typing and


photocopying
to keep a record of all payments
to deal with taxation, investment and
cash management
to be responsible for recruitment and
selection
to organise training courses
to draw up contracts
to advise on corporate regulations
to order the supplies
to improve the product range
to cooperate with the factory units
to organise quality control
to carry out market research
to run advertising campaigns
to be responsible for after-sales care

Exercise four
Now answer the questions about the companys structure.
1.
- What does the Administration Department provide?
-

It provides office services, such as typing and photocopying.

What kind of record does the Accounts Department keep?

It keeps a record of all payments made and received.

22

2.

3.
-

What does the Finance Department deal with?

It deals with taxation, investment and cash management.

4.
-

What is the Personnel Department responsible for?

Its responsible for recruitment and selection.

What does the Legal Department advise on?

5.

17

It advises on corporate regulations.

6.
-

What does the Purchasing Department order?

It orders all the supplies needed by the company.

7.
-

What does the Research and Development Department improve?

It improves the companys product range.

8.
-

What does the Production Department organise?

It organises quality control.

9.
-

What is the Sales and Marketing Department in charge of?

It carries out market research and plans how to sell products.

10.
-

What does the Advertising Department run?

It runs advertising campaigns.

Exercise five
Asking for and giving permission. Listen and repeat the sentences.
-

23

Can I leave earlier?


Could I use the computer?
May I open the window?
Is it OK if...? / Is it all right if...?
OK. / Yes, sure.
Yes, of course.
No problem.
Im afraid not.
I dont think thats a good idea.
Id rather you didnt.
Do you mind if?
Not at all. / Go ahead.
Do you mind if I close the window?
I do, as a matter of fact.
Would you mind if I didnt do it today?
Actually, I would.

GLOSSARY
Do you mind if...? / Would you mind if? Czy masz / miaby co przeciwko, jeli?
I do, as a matter of fact. Prawd mwic mam.
Not at all. Wcale. / Oczywicie, e nie.
Actually, I would. Tak naprawd, to miabym.
Go ahead. Nie.

18

LEARN

LEARN

Company structure

Business Cards

19

Lesson 6 Telephoning
24

Exercise one
Listen and repeat the expressions.
1. Starting the call:
- Hello. This is Steve Brown.
- Can I speak to Mr Wood, please?
- Speaking.
- Id like to speak to Ann Baker.
- Whos calling?
- Ill get him.
- Nice to hear from you.
- How are you?
- How are things?
2. Connecting:
- Can you put me through to
Accounts?
- Whats the extension?
- Hold on, please. / Hang on, please. /
Just a minute.
- The lines free now. Ill connect you.
- Putting you through.
- The lines busy. / The lines
engaged.
- Will you hold?

3. Saying why you are phoning:


- The reason Im phoning is
- Im phoning to ask
- Im calling about the invoice.
4. Offering help:
- Hes out at the moment.
- Hes tied up at the moment.
- Can I take a message?
- Can I leave a message?
- Youre very faint.
- Could you read that back to me?
- Can you bear with me for a second
while I find the information?
5. Finishing the call:
- Ill call back later.
- Ill get back to you first thing.
- Right then
- Anyway
- Give me a ring if you have any
problems.
- Let me know if there is anything
I can do.
- Thank you for calling.

GLOSSARY
How are things? Co sycha?
an extension numer wewntrzny
Hold on. / Hang on. Prosz czeka.
to put somebody through poczy
engaged zajty
to be tied up by zajtym
You re faint. Sabo ci sycha.
to bear with somebody for a second okaza chwil cierpliwoci
to get back to somebody first thing wrci do kogo z samego rana

20

Exercise two
Now take part in a telephone conversation. Listen to the instructions.
-

25

MDM Technologies.
(Say that youd like to speak to Mr Ernesto Garrone.)

Hello. Can I speak to Mr. Ernesto Garrone, please?


Whos calling please?
(Introduce yourself.)

Michael Shaw.
Hold on. Ill put you through Well. Hes tied up at the moment.
(Ask when you could call back.)

When can I call back?


Try in two hours.
(Say that you are busy then and ask if you can leave a message.)

Im busy then. Can I leave a message?


Certainly.
(Say that you are phoning about his presentation at the conference in Frankfurt.)

Im phoning about his presentation at the conference in Frankfurt.


Yes
(Ask if hell need an overhead projector and a display stand.)

Id like to know if hell need an overhead projector and a display stand.


OK. Ill make sure he gets the message.
(Say that you are looking forward to hearing from him and thank the secretary for
helping.)

Right then. Im looking forward to hearing from him. Thank you for your help.
Thanks for calling, Mr Shaw.

Exercise three
26
Listen and repeat the expressions. Then repeat the sentences giving instructions how to use
a mobile.
uruchomi
woy
podczy
adowa
uaktywni
przytrzyma

to assemble
to insert
to connect
to charge
to activate
to hold

wybra
wprowadzi
wcisn
odebra telefon

to select
to enter
to press
to answer

To assemble your phone, first insert the SIM card.


Then insert and charge the battery.
Connect the charger to the phone.
Allow 2 hours for the battery to charge.
To activate the services in your phone, enter the PIN.
To turn the phone on and off, press and hold the start
button.
At first set-up, select the language for phone menus.
To make a call, enter the phone number and press Call.
Press End call to end the call.
To answer a call, open the phone.

21

LEARN

Saying Numbers Part I

Phone / fax / bank account / credit


card/
flight numbers
676051 six seven six, oh five one
778623 double seven eight, six two three
LH 4593 L H four five nine three

Dates
Thursday 18th Thursday, the eighteenth
31st August the thirty-first of August /
August the thirty-first
1997 nineteen ninety-seven
2004 two thousand and four

Money
121 one hundred twenty-one euro
29.94 twenty-nine euro, ninety four
99p ninety-nine p /pi:/
75 seventy-five pounds
12.99 twelve pounds ninety nine

Measurements
15 km fifteen kilometres
18 1/2 cm eighteen and a half centimetres
30 m2 thirty square metres
60 x 90 cm sixty by ninety centimetres

Times
5:30 five thirty / half past five
7:45 seven forty-five / a quarter to eight
9:20 nine twenty / twenty past nine
6:08 eight minutes past six
In plane or train timetables, official announcements
the twenty-four hour clock is used
14:00 fourteen hundred hours
06:00 oh six hundred
07:05 seven oh five
16:20 sixteen twenty

Height / Weight
He is five feet eight (inches tall).
Im fifty-five kilo.

Temperatures
7o C seven degrees Celsius above zero
-20o C minus twenty degrees Celsius

LEARN

Saying Numbers Part II

Cardinal numbers

Fractions
1

175 one hundred and seventy-five (US: one


hundred seventy-five)
201 two hundred and one (US: two hundred
one)
1,000 a thousand
1,030 a thousand and thirty
1,100 one thousand, one hundred / eleven
hundred
3,872 three thousand, eight hundred (and)
seventy two
1,000,000 a million
1,000,000,000 a thousand million (US: a
billion)

/2 a half
/3 one thirds
1
/4 one quarters
2
/3 two thirds
3
/4 three quarters
15/9 one and five ninths

Calculations - small numbers, and in a


conversational style

Calculations - larger numbers, and in a more


formal style

2+2=4

two and two is/are four

112 + 66 = 178

74=3

four from seven leaves / is three, or


seven take away four leaves/is

619 80 = 539

3 x 4 = 12

three times four are twelve

9/3=3

nine divided by three equals three

Decimal fractions
0.5 nought point five, or point five (US: zero point five)
8.06 eight point oh six (US: eight point zero six)
24.375 twenty-four point three seven five

14 x 60 = 840

900 / 30 = 30

a hundred and twelve plus sixty six


is/equals a hundred and seventy eight
six hundred and eighteen minus
eighty equals five hundred thirty nine
fourteen times sixty is/makes eight
hundred and forty or in a more formal
style: 14 multiplied by 60 equals 840
nine hundred divided by thirty equals
thirty

22

Lesson 7 Making arrangements


Exercise one
Listen and repeat the sentences.

27

1. Making appointments:
- Id like to make an appointment.
- We need to arrange a time for the next meeting.
- What day would suit you?
- Are you free next Wednesday?
- Im tied up on Wednesday.
- How about Tuesday?
- I can make Tuesday.
- Is 11 a.m. convenient?
- Can we meet later?
- How about 2 p.m.?
- Thatll be fine.
- Where shall we meet?
- Lets make some arrangements.
2. Rescheduling a meeting:
- Id like to reschedule the meeting.
- I should be seeing Mr Brook on Tuesday at 2 p.m.
- Unfortunately, somethings come up.
- Im afraid I cant make it then.
- I wont be able to make it.
- Would you like to fix another time?
- When would it be convenient?
- When would it suit you?
- I can manage Thursday, any time.
- OK. Ill pencil it in and check if Mr Brook can make it then.
- Ill wait to hear from you.
- Can you confirm the change?
- Im sorry to be a nuisance.
- The meeting is off.
- The meeting has been cancelled.
GLOSSARY
to make an appointment umwi si na spotkanie
to suit pasowa
to be tied up by zajtym
to make da rad (si spotka)
convenient dogodny, odpowiedni
to make arrangements umwi si, ustali
to reschedule przeoy
Somethings come up. Co mi wypado.
to fix another time ustali inny termin
to pencil something in zapisa co
to confirm potwierdzi
a nuisance kto uciliwy, sprawiajcy kopot
to be off / to cancel by odwoanym, odwoa
23

Exercise two
28
Now take part in a telephone conversation and arrange a meeting with the manager. Listen
to the instructions.
-

Anything I can do for you?


(Say that youd like to make an appointment with the manager.)

Id like to make an appointment with the manager.


What day would suit you?
(Suggest Wednesday.)

How about Wednesday?


OK. Hes tied up in the morning but you can meet him after lunch.
(Say you cant make it then.)

Im afraid. I cant make it then.


Well, hold on a minute
(Ask if you could fix another time.)

Can we fix another time?


Certainly. How about 6 p.m.?
(Say it suits you and thank the secretary.)

6 suits me. Thank you very much.


You are welcome. Shall I explain how to find the office?
(Say it wont be necessary.)

It wont be necessary. Thank you.


Fine. See you then.

Exercise three
Offering help. Listen and repeat the sentences.
-

29

Shall I send the letter for you?


Let me do that for you.
Would you like me to help you?
Ill do it for you.
Thank you very much. / Thanks a lot.
Thats very kind of you.
No thanks, its all right.
Thats OK, thanks.
No thanks, Ill manage.
Thats kind of you, but I can do it myself.

24

LEARN

Commercial Correspondence

Letterhead

CMA Debt Organisation


110-112 Cromwell Road, London SW7 4S Tel: 071 444 3131 Fax: 071 444 3245

References
Our ref: CL/32/08
Date
23 December 2008
Addressees name and address
Mr Alan Bergson
Director
Head of Client Management Central Europe
Deutsche Bank AG
Narodni Trida 13
Prague
Czech Republic
Salutation
Dear Mr Bergson,
Subject title
Visit of Mr Gilbert Barnes, Executive Director, CMA Debt Organisation
Body of letter
Due to a change of programme, Mr Gilbert Barnes will not be arriving in Prague on 5
January. Would it be convenient to re-schedule your meeting with him for 7 January at 11.30
a.m.? Please contact me to confirm that this is possible or to suggest an alternative time.
Complimentary close
Yours sincerely,
Signature
Janet Stephens
Company position
Personal Assistant to the Executive Director
Enclosures
Enc. Executive Directors itinerary
Copies
c.c. Martin Hardy, CMA Debt Organisation, Prague

25