SV-32

Network Security Appliance

Quick Start Guide
This document explains how to set up the SV-32
for use with Security Center
Click here for the most recent version of this document.
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SV-32 Network Security Appliance Quick Start Guide

Copyright notice
2014 Genetec Inc. All rights reserved.
Genetec Inc. distributes this document with software that includes an end-user
license agreement and is furnished under license and may be used only in
accordance with the terms of the license agreement. The contents of this
document are protected under copyright law.
The contents of this guide are furnished for informational use only and are
subject to change without notice. Genetec Inc. assumes no responsibility or
liability for any errors or inaccuracies that may appear in the informational
content contained in this guide.
This publication may not be copied, modified, or reproduced in any form or for
any purpose, nor can any derivative works be created therefrom without Genetec
Inc.s prior written consent.
Genetec Inc. reserves the right to revise and improve its products as it sees fit.
This document describes the state of a product at the time of documents last
revision, and may not reflect the product at all times in the future.
In no event shall Genetec Inc. be liable to any person or entity with respect to any
loss or damage that is incidental to or consequential upon the instructions found
in this document or the computer software and hardware products described
herein. The use of this document is subject to the disclaimer of liability found in
the end-user license agreement.
Genetec, Omnicast, Synergis, Synergis Master Controller, AutoVu,
Federation, the Genetec stylized G and the Omnicast, Synergis and AutoVu
logos are trademarks of Genetec Inc., either registered or pending registration in
several jurisdictions.
Security Center, Security Center Mobile, Plan Manager, Sipelia and the
Security Center logo are trademarks of Genetec Inc.
Other trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the respective products.
All specifications are subject to change without notice.

Document information
Document title: SV-32 Network Security Appliance Quick Start Guide
Document number: EN.804.003-V6(1)
Document update date: November 6, 2014
You can send your comments, corrections, and suggestions about this guide to
documentation@genetec.com.

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Product documentation
The product documentation is found in the following location:

Genetec Technical Assistance Portal (GTAP). The latest version of

the documentation is available from GTAP. Note, youll need a
username and password to log on to GTAP.

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SV-32 Network Security Appliance Quick Start Guide

Technical support
Genetec Technical Assistance Center (GTAC) is committed to providing its
worldwide clientele with the best technical support services available. As a
Genetec customer, you have access to the Genetec Technical Assistance Portal
(GTAP), where you can find information and search for answers to your product
questions.

Genetec Technical Assistance Portal (GTAP). GTAP is a support website that

provides in-depth support information, such as FAQs, knowledge base
articles, user guides, supported device lists, training videos, product tools,
and much more.
Prior to contacting GTAC or opening a support case, it is important to look at
this website for potential fixes, workarounds, or known issues. You can log in
to GTAP or sign up at https://gtap.genetec.com.

Genetec Technical Assistance Center (GTAC). If you cannot find your

answers on GTAP, you can open a support case online at https://
gtap.genetec.com. For GTAC's contact information in your region see the
Contact page at https://gtap.genetec.com.
NOTE Before contacting GTAC, please have your System ID (available from the
About button in your client application) and your SMA contract number (if
applicable) ready.

Licensing.

For license activations or resets, please contact GTAC at https://gtap.genetec.com.

For issues with license content or part numbers, or concerns about an

order, please contact Genetec Customer Service at customerservice@genetec.com, or call 1-866-684-8006 (option #3).

If you require a demo license or have questions regarding pricing, please

contact Genetec Sales at sales@genetec.com, or call 1-866-684-8006
(option #2).

Additional resources
If you require additional resources other than the Genetec Technical Assistance
Center, the following is available to you:

iv

GTAP Forum. The Forum is an easy to use message board that allows clients
and Genetec staff to communicate with each other and discuss a variety of
topics, ranging from technical questions to technology tips. You can log in or
sign up at https://gtapforum.genetec.com.

Technical training. In a professional classroom environment or from the

convenience of your own office, our qualified trainers can guide you through
system design, installation, operation, and troubleshooting. Technical training
services are offered for all products and for customers with a varied level of
technical experience, and can be customized to meet your specific needs and
objectives. For more information, go to http://www.genetec.com/Services.

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SV-32 Network Security Appliance Quick Start Guide

Contents
Introduction . . .
What is the SV-32.

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About SV-32 Hardware . . .

What is included in the SV-32 kit
Hardware components . .
Front view . . . . .
Back panel connections . .

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Before you install. . .

Keep product packaging
Hardware requirements
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Getting started . . .
Connecting the SV-32.
Default Windows users
Logging on . . .

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Product warranty. . .
What is covered . .
What is not covered .

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About product repairs and returns . . . . .

What should I do if the product is not working? .
How do I return the product? . . . . . .
Where to find system information. . . . .
Find Security Center system license information
Find the image version . . . . . .

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SV-32 Network Security Appliance Quick Start Guide

Introduction

Introduction
This section provides an overview of the SV-32. For information about SV-32
image version, please see SV-32 Release Notes available on the GTAP Documents
page, at https://gtap.genetec.com.

What is the SV-32

The SV-32 is a compact-sized network security appliance that comes pre-installed
with Genetecs Security Center and Windows Embedded Standard 7. It enables you
to quickly deploy a unified or standalone video surveillance and access control
system.

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About SV-32 Hardware

About SV-32 Hardware

This section describes what is included in the SV-32 kit, and the hardware
components of the SV-32.

What is included in the SV-32 kit

The SV-32 kit contains the following:

SV-32 appliance
12V DC power supply
1x North American power cord
1x EU and 1x UK power cords (supplied with European orders only)
HDMI to DVI adapter
3.5mm to RCA audio cable
12V DC power cable with pigtail
Two mounting brackets

IMPORTANT Verify the content of the box. If any component is missing, please
notify Genetec within 30 days.

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About SV-32 Hardware

Hardware components
Hardware specifications

CPU

Intel Core i7-3555LE 64 bit dual core 2.5GHz

Chipset

Intel 7 Series System Controller Hub QM77

Memory

8GB DDR3

Storage

Internal:

2TB or 4TB Storage Options; 2.5" SATA hard drives

60GB mSATA drive

External:

Display

Network Attached Storage (NAS) or external SATA drive

(eSATA)

HDMI up to 1920 x 1200

DisplayPort up to 2560 x 1600

Audio

7.1 channel S/PDIF

Ethernet
ports

2x GbE ports

USB

2x USB 3.0, 5 Gbps

2x USB 2.0, 480 Mbps

Serial

1 x RS-232 Ultra mini serial connector

Power

9.5 to 15V DC
Up to 35W

Operating
0C to 45C (32F to 113F) with HDD
temperature

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About SV-32 Hardware

Front view

All-metal
fanless case

Power and drive

activity LEDs

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About SV-32 Hardware

Back panel connections

Audio S/PDIF 7.1 in

Power button (auto-reboot)

Audio S/PDIF 7.1 out

2x port USB 3.0
2x port USB 2.0

Mini serial (RS-232)

12VDC power
eSATA port

DisplayPort

HDMI port

Dual GbE LAN

4 x 2.5 SATA
drive bays

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SV-32 Network Security Appliance Quick Start Guide

Before you install

Before you install

This section describes the things you need to know and do before you install
the product.

Keep product packaging

It is best practice to keep the product packaging in case you have to return the
product.

Hardware requirements
To use the SV-32, you need the following items:

Ethernet connection
Display monitor with a DVI, HDMI, or DisplayPort input and DVI, HDMI, or
DisplayPort cable
USB keyboard
USB mouse

Site requirements
Prepare the site as follows:

Provide adequate ventilation. The SV-32 does not have a fan. Heat dispersion
is managed by the aluminum enclosure.
CAUTION If you are using multiple SV-32 units, do not stack them on top of one
another.

Clear space behind the SV-32. To prevent the SV-32 from accidentally
turning off, ensure nothing is touching (or is too close to) the power button.

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SV-32 Network Security Appliance Quick Start Guide

Getting started

Getting started
This section contains the basic procedures to get started using the SV-32.

Connecting the SV-32

1 Connect your HDMI monitor to the SV-32 HDMI connector. If required, use

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the HDMI to DVI adapter or use the Display port. If it is not turned on, then
turn on the monitor.
Connect the keyboard and mouse to the two USB ports.
(Optional) Connect your speakers to the S/PDIF line-out jack.
Plug your Ethernet cable into either of the available Ethernet ports.
Insert the DC plug into the 12V DC input jack on the SV-32 and turn it clockwise until the plug is secured.

6 Plug the DC power supply into an AC outlet.

Note The SV-32 automatically turns on when connected to a power source.

Default Windows users

When you start up the SV-32, the following two Windows users are created by
default:

Admin (full admin access)

Default password: admin
Access to the SV Control Panel
Operator (limited access)

Default password: operator

Access to C: drive
Access to Security Desk through a desktop link
Cannot access the SV Control Panel
Cannot access video drives
Cannot modify system settings
Start menu contains Computer icon only
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Getting started

Limited desktop icons (recycle bin, libraries)

Cannot shut down/restart Windows

Logging on
The first time you start the SV-32, you are automatically logged in as the Operator
user and the SV Control Panel and SV-32 setup wizard will open to guide you
through the initial setup of your system.
What you should know

You will only be logged on to Windows automatically the first time the
machine is started. After that, a Username and Password is required to log on
to the machine.
The SV Control Panel will only open automatically the first time the machine is
started. After that, a user will be prompted to enter Admin credentials to have
access to the SV Control Panel.

To log on to SV Control Panel:

1 When prompted, enter the admin user credentials.

2 Click Connect.
The SV Control Panel opens.
For more details about using the SV Control Panel to configure your system, see
the SV Control Panel User Guide. This guide is accessible by clicking the Control
Panel: User guide (PDF) link on the About page in the SV Control Panel, or from
the GTAP Documents page, at https://gtap.genetec.com.

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Product warranty

Product warranty
This section explains what is covered and what is not covered by the product
warranty.

What is covered
Genetec guarantees the product against defects in materials and assembly in the
course of normal use and service, for a period of 3 years from the date of shipment.
Genetec Hardware Warranties cover the product Hardware. Please contact
Genetec Technical Assistance for more information.

What is not covered

The following items are not covered by the Genetec Standard Hardware Warranty:

Any equipment not furnished by Genetec which is attached to or used in

conjunction with a product.
A product which is used with any ancillary equipment that is not furnished by
Genetec.
Shipping cost to return a product to Genetec.
Defects or damage resulting from customer's improper testing, operation,
installation, maintenance, modification, alteration, or adjustment.
Defects or damage from misuse, accident or neglect.
Defects or damage resulting from use of the product in a manner other than its
normal and customary manner.
Defects or damage resulting from drilling holes, adding decals or other
adhesives, or by painting the product.
Defects or damage due to lightning or other electrical discharge.
Product that is disassembled or repaired in such a manner as to adversely affect
performance or prevent adequate inspection and testing to verify any warranty
claim.
Modification or abuse of, or tampering with, the product.
Normal wear and tear.
Installation, maintenance, or service of the product.

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About product repairs and returns

About product repairs and returns

This section explains the product return process.

What should I do if the product is not working?

Contact Genetec Technical Assistance for troubleshooting. An RMA form will be
issued to you if the problem cannot be resolved. For information, see Technical
support on page iv.

How do I return the product?

If a replacement unit is required, you must complete the RMA form provided by
Genetec Technical Assistance before being issued an RMA number. Once you are
given a number, you can then return the defective unit.
The customer is responsible for all return shipping charges, and Genetec will pay
the shipping charges to send the repaired product back to the customer.
IMPORTANT If no problem is found with the unit, the customer is invoiced.

Where to find system information

You need to have all system information on hand when contacting Genetec
Technical Support, such as the System ID number and image version.

Find Security Center system license information

1 Open the SV Control Panel.
If youre not logged on as the Admin user, you will be prompted to enter admin
credentials.
2 Click About.
The information is displayed under License. You can also click Show full
license for more detailed information.

Find the image version

1 Open the SV Control Panel.
If youre not logged on as the Admin user, you will be prompted to enter admin
credentials.
2 Click About.
The image version is listed beside Software revision under System.

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Compliance statements
FCCID VQF-RT3090-1T1R
CE EN 301 489-1 V1.6.1 (2005-2009) and EN 301 489-17 V1.2.1 (2002-2008)
SV32
This device complies with Part 15 of the FCC rules.
Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received, including interference that
may cause undesired operation.
Any changes or modification to the product not expressly approved by Genetec
could void the users authority to operate this device.
This equipment has been tested and found to comply with the limits of a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a residential environment. This equipment generates, uses, and
radiates radio frequency energy, and if not installed and used in accordance with
the instructions, may cause harmful interference. However, there is no guarantee
that interference will not occur. If this equipment does cause interference to radio
or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to correct the interference by one of the following
measures:
Reorient or relocate the receiving antenna.
Increase separation between the equipment and receiver.
Connect the equipment to an outlet on a circuit different from which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician.